Speaker:

You found the backup wrap up.

Speaker:

Your go-to podcast for all things backup recovery and cyber recovery.

Speaker:

In this episode, we tackle something that's every backup person deals

Speaker:

with trying to get money for backup.

Speaker:

Backup is not sexy, but here's the thing.

Speaker:

When ransomware hits.

Speaker:

It will hit you better have good backups.

Speaker:

Or you might end up like the vodka company stole that, just filed for bankruptcy

Speaker:

due to a ransomware attack persona, and I dig into how to convince the people

Speaker:

with the purse rings that backup matters.

Speaker:

We talk about working with your security folks.

Speaker:

Yes, it's the same ones that I used to hate back in the day.

Speaker:

And also getting the GRC team on your side as well, if you're tired of being

Speaker:

the last priority in the IT budget.

Speaker:

This is your episode, by the way, if you don't know who I am,

Speaker:

I'm w Curtis Preston, AKA, Mr.

Speaker:

Backup, and I've been passionate about backup and recovery for

Speaker:

over 30 years, ever since.

Speaker:

I had to tell my boss that there were no backups of the production

Speaker:

database that we had just lost.

Speaker:

I don't want that to happen to you, and that's why I do this.

Speaker:

On this podcast, we turn unappreciated backup admins into Cyber Recovery Heroes.

Speaker:

This is the backup wrap up.

Speaker:

Welcome to the show.

Speaker:

Hi, I am w Curtis Preston, AKA, Mr.

Speaker:

Backup, and with me, I have a guy that I might have to defriend of his comments

Speaker:

today about wicked Prasanna Malaiyandi.

Speaker:

Oh,

Speaker:

so hi Curtis.

Speaker:

Yeah, We saw it a couple weeks ago

Speaker:

and I've been listening to the soundtrack and I think I might have

Speaker:

told you the other day I was at work, it was like seven in the morning and

Speaker:

I had the wicked, like I, I had, uh, popular Ariana Grande's popular song,

Speaker:

just like stuck in my head and I might have tried humming it along aloud.

Speaker:

But

Speaker:

It's not really a hummable song.

Speaker:

Hmm

Speaker:

yes.

Speaker:

Mm-hmm.

Speaker:

It's not really hum.

Speaker:

So yes, so I did that and I enjoy it.

Speaker:

So I was listening to the soundtrack today,

Speaker:

Mm-hmm.

Speaker:

and there is one song, I'm Not That Girl.

Speaker:

Yeah.

Speaker:

And

Speaker:

You're

Speaker:

yes, I'm not that girl.

Speaker:

And as part of it, she has a crush on a.

Speaker:

Someone, and it turns out to be a guy.

Speaker:

And so I had asked Curtis a question.

Speaker:

I'm like, why does it have to be a guy?

Speaker:

It's just, 'cause that's the story, man.

Speaker:

I'm, I'm just saying it's not very inclusive.

Speaker:

The, the show's about as inclusive, as inclu, as inclusive shows get

Speaker:

you're, so you're saying there's not, well, I would argue that

Speaker:

I.

Speaker:

guy that she has a crush on.

Speaker:

Uh, how do I put this?

Speaker:

I think he might also be open to guys,

Speaker:

Okay.

Speaker:

um, I, I'm pretty sure I mean, that, that it, it's, he's the

Speaker:

most free version of Fierro I've

Speaker:

Yeah, but then here's my question is why couldn't I have been an animal, like

Speaker:

there's a goat or a sheep in the movie?

Speaker:

There are other animals as well.

Speaker:

because.

Speaker:

Right.

Speaker:

Or,

Speaker:

No, no,

Speaker:

or, or,

Speaker:

human animal relationships.

Speaker:

That doesn't work.

Speaker:

That's a

Speaker:

okay.

Speaker:

problem

Speaker:

I'm just,

Speaker:

there's, there's so much that we, there's only so much we can take,

Speaker:

you know, there's only so many of the allegory of the, I mean, the, the

Speaker:

movie's so full of like allegories and, you know, like the animals basically

Speaker:

represent sort of a, a downtrodden, uh, what do you, what do you call it?

Speaker:

A marginalized, uh,

Speaker:

Yeah.

Speaker:

Right?

Speaker:

And it, it's kind of cool in that.

Speaker:

By being animals in the story, they can represent any

Speaker:

marginalized culture, which is

Speaker:

Yep.

Speaker:

Yeah.

Speaker:

so,

Speaker:

So do you still hate me?

Speaker:

how dare you, how dare you criticize my current, favorite movie

Speaker:

Which is, uh, by the way, by the way, how many times have you seen it?

Speaker:

three

Speaker:

Okay,

Speaker:

in the theater?

Speaker:

Three times.

Speaker:

in two weeks?

Speaker:

many times.

Speaker:

The movie's been out for two weeks, right?

Speaker:

Yeah, I saw it three times.

Speaker:

Like on the first weekend.

Speaker:

Uh, I, well,

Speaker:

And, and

Speaker:

the first weekend, I think a couple days later is when I

Speaker:

yeah.

Speaker:

with, with my daughter.

Speaker:

here you are complaining about Bollywood movies being too long, and yet you

Speaker:

spent how many hours in a theater.

Speaker:

I've spent nine hours in a theater seeing this movie, uh, most of which I was awake.

Speaker:

Um.

Speaker:

Which is surprising for those of you who may not realize it, Curtis

Speaker:

tends to fall asleep in theaters.

Speaker:

There were some, there were little naps here and there, but

Speaker:

Yeah.

Speaker:

I

Speaker:

But your wife took a nap

Speaker:

Yeah, she did

Speaker:

and she did see it twice.

Speaker:

Yeah,

Speaker:

Yeah,

Speaker:

but she napped a different section, so she was able to actually see overall, yeah.

Speaker:

Oh Lord.

Speaker:

Um, so for those of you that are, you know, here for a backup podcast,

Speaker:

maybe we should talk about that now.

Speaker:

Um, I, I, I was thinking about, I.

Speaker:

The, this, this idea of getting buy-in, right?

Speaker:

backup, I don't know if you know this persona backup is not now, nor has it

Speaker:

ever been like the sexy part of of it,

Speaker:

Yeah.

Speaker:

Do you think it is at the same level of like, say networking?

Speaker:

No.

Speaker:

It's below networking.

Speaker:

Because I mean, here's, and here's why I say that.

Speaker:

There are people that like go to college and, and go through training and like

Speaker:

Hmm.

Speaker:

is to be a network engineer.

Speaker:

No one goes

Speaker:

to.

Speaker:

become a backup person.

Speaker:

It's how so many people including me, got their start or get their start in it.

Speaker:

It's the job nobody wants.

Speaker:

And,

Speaker:

you, you know,

Speaker:

going to the topic.

Speaker:

What's that?

Speaker:

I want to meet someone.

Speaker:

I bet there is an individual out there who growing up they said,

Speaker:

I want to be a backup badman.

Speaker:

Yeah, they, yeah, they

Speaker:

I bet there's one person.

Speaker:

and they're like, I want to be like Curtis.

Speaker:

I bet there's at least one person in the world.

Speaker:

All right.

Speaker:

If there's somebody out there, especially somebody, you know, what if they, if they

Speaker:

exist, they're listening to this podcast.

Speaker:

And, uh, 'cause they, you know, they have a Google search, like

Speaker:

a, one of those, you know, the

Speaker:

RSSV.

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

Uh, for the word backup.

Speaker:

And, um, they found out, they found this podcast, um, and

Speaker:

they're like, wait, what is this?

Speaker:

I must listen to this.

Speaker:

But,

Speaker:

But I agree with you though that in most companies, right, it isn't

Speaker:

the thing that people desire to do.

Speaker:

They don't want to stay in backup very long if they could help it, right?

Speaker:

It's sort of a stepping stone to become a sysadmin or an application

Speaker:

admin or something else, and.

Speaker:

Also in terms of like IT budget, it isn't prioritized at all, right?

Speaker:

It's like, here are some leftover dollars or here's like a tiny

Speaker:

fraction of the overall IT budget go.

Speaker:

Do with it what you will.

Speaker:

And I, I, I think it, it's for a

Speaker:

Yeah.

Speaker:

right?

Speaker:

One is that, um, backup never added anything to anybody's bottom line

Speaker:

unless you're a backup company.

Speaker:

Right.

Speaker:

In the sense of it's not a revenue generating

Speaker:

function of the business,

Speaker:

It is a revenue taking part of, of the business,

Speaker:

but you could also say like anything dealing with like, uh, compliance

Speaker:

is also seen that way as well.

Speaker:

Yeah.

Speaker:

it's similar, compliance is similar in that you're doing it

Speaker:

because you kind of have to do it.

Speaker:

The um, there may be regulatory.

Speaker:

If you don't do it right, because depending on if you're subject to

Speaker:

a couple of different regulations, may be required to protect your

Speaker:

customer data like hipaa, for

Speaker:

Yeah.

Speaker:

Yep.

Speaker:

One of the, one of the aspects of HIPAA is that you have to protect the data

Speaker:

that you're, that you're storing, right?

Speaker:

Yep.

Speaker:

Um, and, there may be a monetary impact

Speaker:

Yeah.

Speaker:

organization if it doesn't do the stuff that it's supposed

Speaker:

to do for the regulations.

Speaker:

Right.

Speaker:

Um, and the

Speaker:

Especially if you said that It does, but it doesn't.

Speaker:

But you didn't.

Speaker:

what?

Speaker:

Especially if you said it does that you meet those regulatory

Speaker:

obligations, but you actually don't.

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

That, um.

Speaker:

Yeah.

Speaker:

Or don't meet them in the proper way.

Speaker:

Right.

Speaker:

Yeah.

Speaker:

again, I think back, I, I know we brought this up on the podcast, but

Speaker:

when we think about the GDPR, I, I think about some of the fines, and the one

Speaker:

that continually comes to me is this hospital in Portugal that their, their

Speaker:

way of granting various levels of.

Speaker:

access to the data was to grant everyone, doctor A, they made everyone

Speaker:

a doctor that was easier, right?

Speaker:

And so everyone in the organization from the janitor to, the president

Speaker:

of the hospital had doctor access, which meant they had direct access

Speaker:

to, obviously, to medical records.

Speaker:

Yeah,

Speaker:

janitor does not need direct access to the medical records.

Speaker:

maybe they do.

Speaker:

the administrator of the hospital.

Speaker:

Yeah.

Speaker:

Most of the people

Speaker:

Yeah.

Speaker:

right.

Speaker:

A doctor, right.

Speaker:

A nurse,

Speaker:

Yep.

Speaker:

other people don't.

Speaker:

And so that, and so they basically, the, the, the, uh, regulators, when they

Speaker:

looked at this, the, the response was kind of like, look, you didn't even try

Speaker:

Hmm.

Speaker:

you,

Speaker:

Yeah.

Speaker:

you just, you just said, we don't need to do this at all.

Speaker:

Hmm.

Speaker:

And so, yeah, the same's true here.

Speaker:

If you.

Speaker:

If you made a good faith effort, but then there were mistakes, uh, and,

Speaker:

and think bad things happen because your backups or Dr isn't good there.

Speaker:

You know, bad things can definitely happen to your company, but like you

Speaker:

said, if they're, if, if it's obvious that you didn't do anything, uh, or you

Speaker:

did such a poor job that it, it showed that you didn't care, then that could

Speaker:

have a significant impact on the business.

Speaker:

Right.

Speaker:

Um.

Speaker:

Um, so, so the question is, when we first start, um, you know,

Speaker:

thinking about this, um, so, you know, why, why is it like that?

Speaker:

You know, is there, can you think of a why?

Speaker:

Why is it that people think about it as not just an insurance policy,

Speaker:

which it really is, but it's, it's an unwanted insurance policy.

Speaker:

It costs them money and there's no benefit.

Speaker:

And it takes people and there's always backup people coming.

Speaker:

And if you follow what we talk about on this podcast,

Speaker:

Yeah.

Speaker:

be involved in every new application that gets deployed, making sure

Speaker:

the backup requirements are there.

Speaker:

On the flip side, everyone's like, why is this person showing up?

Speaker:

Why are they putting additional requirements on me?

Speaker:

Why are they making it such a pain?

Speaker:

Right?

Speaker:

All I wanna do is just build the application and go and

Speaker:

start generating revenue.

Speaker:

Right.

Speaker:

And then he's just that annoying

Speaker:

Yeah,

Speaker:

in the meeting of like, did we buy enough?

Speaker:

Did we buy it up?

Speaker:

Additional capacity, additional, you know, all of the, all of the

Speaker:

things that you have to do when you

Speaker:

yeah,

Speaker:

in

Speaker:

yeah.

Speaker:

did we

Speaker:

I,

Speaker:

the fact that we've never backed up AWS before?

Speaker:

anyone, did anyone

Speaker:

I wanna.

Speaker:

thought about it?

Speaker:

I wonder if people have a Curtis voice when they're in these

Speaker:

meetings as a backup person.

Speaker:

And maybe they're,

Speaker:

somebody that

Speaker:

maybe they, and maybe they have a Curtis on their shoulder.

Speaker:

I wonder who the devil would be on the other shoulder, you know.

Speaker:

the, yeah, we had a guy, uh, going all the way back to my first days of my career,

Speaker:

a guy named Joe Fitzpatrick and he was,

Speaker:

Hi, Joe.

Speaker:

he.

Speaker:

Yeah.

Speaker:

Hi He was that guy.

Speaker:

He would always raise it as, he would always raise his hand and

Speaker:

say, are we getting this on tape?

Speaker:

And he, and he said it with a, you know, with a twinkle in his eye, but

Speaker:

he just wanted to remind people, Hey, is it, are we backing this thing up?

Speaker:

This new amazing thing that you're talking about?

Speaker:

I, I think it's just, it, like you said, it doesn't, it

Speaker:

doesn't make anything faster.

Speaker:

In fact, it, it makes a lot of things slower.

Speaker:

Um, it creates, um, I.

Speaker:

Like there, there's an impact on production, right?

Speaker:

It might slow things down.

Speaker:

It might cause you to do things that you wouldn't have to otherwise do.

Speaker:

I think back again to, again, me with my stories, when I had this, this

Speaker:

knockdown drag out argument with A DBA that didn't want me, hello Oracle people.

Speaker:

He didn't want me to.

Speaker:

Put the database in archive log mode because he had this weird

Speaker:

thing about archive log mode that it somehow caused corruption.

Speaker:

And we're like, what?

Speaker:

Like it's a built in feature of Oracle, right?

Speaker:

And so he didn't want me to turn it on, but if I didn't turn it on,

Speaker:

I couldn't back up this really big server, by the way, really big.

Speaker:

I think it was, um.

Speaker:

I think it was like 300 gigabytes something.

Speaker:

It was, it was huge.

Speaker:

Back in the day.

Speaker:

yeah, and he, he didn't want me to turn it on and because, and he, he

Speaker:

saw that as, again, as an, as an imp impediment to him doing what he needed

Speaker:

to do, which was, you know, be the

Speaker:

DBA of this

Speaker:

Oracle database.

Speaker:

and the other thing is, say for some random reason that you're doing a

Speaker:

backup and the database crashes, who do you think is gonna get blamed?

Speaker:

Right.

Speaker:

yeah, exactly.

Speaker:

And so, you know, it, it, it gives you all these extra requirements.

Speaker:

It, it makes the system cost more money.

Speaker:

Um, you know, I can think of, over my career, the meetings where we've have to

Speaker:

have, it's like, okay, well that server has to have, when we were doing backups

Speaker:

very differently than we do to today.

Speaker:

We had to make sure that every server had a gigabit, um, a separate gigabit.

Speaker:

Nick in it, right?

Speaker:

Because we had like a backup network, which for the

Speaker:

Yeah.

Speaker:

was the cutting edge thing of the day is, was to have a separate backup network.

Speaker:

'cause that way you could get all the backups done.

Speaker:

It didn't impact the production network.

Speaker:

Yep,

Speaker:

Um, it was also more secure because it wasn't connected

Speaker:

to the rest of the network.

Speaker:

yep.

Speaker:

but you know that this costs money.

Speaker:

All of that stuff

Speaker:

Yep.

Speaker:

and, and it slows down the process of acquiring new equipment, new servers.

Speaker:

And, uh, it's, it is, it is just a pain.

Speaker:

Well, I think you need to show value for the business,

Speaker:

Mm-hmm.

Speaker:

right?

Speaker:

How is what you're going to do going to help protect them when things go wrong?

Speaker:

How, for example, how can you tell them, by the way, when

Speaker:

ransomware hits, not if, but when.

Speaker:

Right?

Speaker:

How you can help them get the business back up and running quicker.

Speaker:

Right.

Speaker:

Or get the business up and running at all.

Speaker:

And how you can do it quicker than something else.

Speaker:

Right.

Speaker:

And how you can help them.

Speaker:

Recover and not take a huge impact or a huge loss due to a ransomware

Speaker:

attack or whatever the disaster may be.

Speaker:

Right?

Speaker:

I, I think because, you know, let's just face it, it is an insurance policy,

Speaker:

Yeah.

Speaker:

It is.

Speaker:

The backup system only comes into play.

Speaker:

It's only useful if something bad happens and historically.

Speaker:

We, you know, depending on where you lived, it, it was the, the degree

Speaker:

to which something bad might happen.

Speaker:

If you lived in Florida where I grew up, you, you had a high chance of hurricanes

Speaker:

Yeah.

Speaker:

Or if you live in California where we just had a earthquake about three hours ago.

Speaker:

did we up there,

Speaker:

Yep.

Speaker:

I think it was a 7.8 off the coast of California or of Northern California,

Speaker:

and it triggered a tsunami warning.

Speaker:

Did anything happen

Speaker:

No.

Speaker:

wise?

Speaker:

Okay.

Speaker:

Um, you've got that, you've got tornadoes, obviously in the Midwest and

Speaker:

tornado alley, but if you were outside of these areas, um, you know, you,

Speaker:

you could maybe, and, you know, and then we, for a while there, we started

Speaker:

talking a lot about terrorist attacks.

Speaker:

Yeah,

Speaker:

Um,

Speaker:

insider risk.

Speaker:

Yeah.

Speaker:

And, but yes, insider risk, what I think always was a concern

Speaker:

Yeah.

Speaker:

because of the, the, the problem there mainly I think is two things.

Speaker:

One is a disgruntled employee or a, um.

Speaker:

You know, a, a greedy employee,

Speaker:

Yeah.

Speaker:

going to steal something.

Speaker:

Um, using their, using their access.

Speaker:

Right.

Speaker:

They might even, they might even participate.

Speaker:

There have been, there was I.

Speaker:

A, you remember that story we did last year where the, the, actual, it was from

Speaker:

like, it came to light last year, but it, um, it was from a story from two years ago

Speaker:

and that was an IT guy that basically did a ransomware attack on his own company.

Speaker:

You

Speaker:

Yep.

Speaker:

This is actually, uh, unified ubiquity.

Speaker:

Yeah.

Speaker:

Um.

Speaker:

So, you know, the, the, that's another thing.

Speaker:

And, and, and then ransomware.

Speaker:

The, the difference, the reason why I was saying before, like, you know, if

Speaker:

you have one thing in Florida, another thing in California, another thing in the

Speaker:

Midwest, um, and, and you know, I know nothing about the natural disasters that

Speaker:

impact people in the rest of the world.

Speaker:

Um, you know, the, other than that tsunami and Myanmar, uh, that was a mess.

Speaker:

Um.

Speaker:

And, the fires in, uh, Australia, but I don't know what, like on re on a

Speaker:

regular basis what impacts certain areas.

Speaker:

But the thing about that is you're like, ah, it's probably not gonna happen to me.

Speaker:

Yeah.

Speaker:

can, we can ensure against that in other ways.

Speaker:

Meaning, you know, get a really good building, build,

Speaker:

hire, get, you know, whatever.

Speaker:

you don't need to worry about the data.

Speaker:

Yeah, you don't need to worry about the data, but a ransomware attack changes all

Speaker:

of those things, and a couple of reasons.

Speaker:

One is, and you've brought it up already, the, the, it's not a,

Speaker:

it's not a if it's a win, right.

Speaker:

Yep.

Speaker:

Yeah, because if you look at how many attacks are happening all the time

Speaker:

and the cost of recovering, I actually just read today, no, yesterday.

Speaker:

So you know, the vodka maker stole,

Speaker:

Yep.

Speaker:

they got hit by a ransomware attack in August.

Speaker:

They're still down.

Speaker:

They don't think they would recover till 2025, and they just declare bankruptcy.

Speaker:

Really.

Speaker:

Yep.

Speaker:

You know what?

Speaker:

I think I did see that.

Speaker:

Yes, they did just clear, yeah.

Speaker:

They declared bankruptcy because of a ransomware attack.

Speaker:

Ransomware plus some other things happening in Russia, but yeah.

Speaker:

Right, right.

Speaker:

Yeah.

Speaker:

So really what we're talking about is when you, when you're trying to sell

Speaker:

insurance, you need to convince the other person that they need the insurance.

Speaker:

Yeah.

Speaker:

In this case, you're, you need to convince upper management the odds of having

Speaker:

nothing happen to them are virtually

Speaker:

nil at this point,

Speaker:

right?

Speaker:

and I think you don't even need to go directly to upper management.

Speaker:

Mm-hmm.

Speaker:

I think you should partner up with your, normally there is a GRC team, right?

Speaker:

A risk.

Speaker:

Team at a company.

Speaker:

That's who I think you should be partnering with to sell

Speaker:

your case to executives.

Speaker:

Because what you think about from a data protection is just part of the overall

Speaker:

risk profile of the company, right?

Speaker:

There are people and processes and technology and equipment and

Speaker:

locations and all these other things that that team is worrying about,

Speaker:

Mm-hmm.

Speaker:

and those are the people you should be partnering with

Speaker:

What does GRD stand for?

Speaker:

uh, governance risk compliance.

Speaker:

Thank you.

Speaker:

Um, well, let me ask you this.

Speaker:

I, I agree with you.

Speaker:

I also,

Speaker:

Disagree.

Speaker:

I agree.

Speaker:

I don't, I don't disagree.

Speaker:

It's just, I, I like the idea of going to the G-R-P-G-R-C folks.

Speaker:

My concern if you don't at least work your chain,

Speaker:

Yeah.

Speaker:

You should do that as well.

Speaker:

Yeah.

Speaker:

could find yourself in a, like, like, it's like you're trying to go over their

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

No, no, no.

Speaker:

I, I agree with that.

Speaker:

Yeah.

Speaker:

You should work up your chain.

Speaker:

But just going directly to like executive leadership, right?

Speaker:

I think you want to go with a broader message, but I definitely

Speaker:

think you are gonna need the buy-in of your own leadership to

Speaker:

be like, Hey, this is important.

Speaker:

These are the risks.

Speaker:

Because they have to be worried about that because say something happens, you

Speaker:

got hit with a ransomware attack, you're down for three months, whose neck do you

Speaker:

think is gonna be on the chopping block?

Speaker:

Yeah.

Speaker:

You know, um, I, I, I just, I learned a long time ago the, the

Speaker:

importance of the chain of command.

Speaker:

Right.

Speaker:

And you probably learned that in your Navy days too, right?

Speaker:

I, well,

Speaker:

Yeah.

Speaker:

definitely in the Navy days, but, my favorite story about the importance

Speaker:

of the chain of command, um, was taught to me when being a waiter at

Speaker:

Hmm.

Speaker:

and when we had this cook who was insane, um, the, the story was

Speaker:

he literally killed his wife and

Speaker:

Oh wow.

Speaker:

and, and had served his time and was now our cook.

Speaker:

That was literally, was literally the story of this guy, and he was a terror.

Speaker:

To have in the kitchen.

Speaker:

And I worked swing shift.

Speaker:

He was the, he was the night cook, so he would come in at midnight

Speaker:

Yeah,

Speaker:

and, and so half of my shift was this guy he was horrible.

Speaker:

And he would co, he cost me tips all the time.

Speaker:

And I went to my manager and he didn't do anything.

Speaker:

And so, um, I mean, technically in this story I followed chain,

Speaker:

the chain of command, but.

Speaker:

I

Speaker:

weren't getting any results.

Speaker:

like, if you don't do something, I'm gonna go,

Speaker:

Yeah.

Speaker:

I'm gonna go.

Speaker:

So I went to the manager of the store and I told, I told the manager of the

Speaker:

store versus the assistant manager, and then the next day I came in.

Speaker:

And, um, yeah, so, so I'm gonna tell the story, but the lesson, I

Speaker:

think the lesson I learned in this story is more like, know your place.

Speaker:

Yeah.

Speaker:

is that I, I went to the manager and then when I came in the next day, the assistant

Speaker:

manager called me into his office, which, and by office, I mean like, you know, this

Speaker:

Yeah.

Speaker:

Booth.

Speaker:

Yeah.

Speaker:

know?

Speaker:

And, and he, um, and he said, uh, so I heard you went to, you know,

Speaker:

management or whatever, you know?

Speaker:

Yeah.

Speaker:

I said, yeah.

Speaker:

And he said, um.

Speaker:

Do you know who, if, if, if we fire bill, whatever his name was, if we fire

Speaker:

Bill, do you know who has to cook me?

Speaker:

And he said I would have to replace him if I fired him.

Speaker:

Do you know how many cook, how many applications I got last year for cooks?

Speaker:

And, and, and he

Speaker:

One.

Speaker:

wasted

Speaker:

Yeah.

Speaker:

Okay.

Speaker:

He said one of the three thought maybe he kind of might wanna work nights.

Speaker:

So basically that's like zero applications for nighttime cooks

Speaker:

Yeah.

Speaker:

year, do you know how many applications I got for waiters last week?

Speaker:

Yeah.

Speaker:

He is like, yeah, that's where you know your pecking order, Curtis.

Speaker:

If you, if if I'm gonna get rid of one of the two of you, it

Speaker:

ain't, it ain't gonna be the guy

Speaker:

Yeah.

Speaker:

can't replace.

Speaker:

Um, yeah.

Speaker:

So it just understand in a, especially in a corporate environment, that there

Speaker:

is a chain of command that, that you do want to make sure you, you do your best

Speaker:

Yeah.

Speaker:

And

Speaker:

and

Speaker:

the other, one other thing to add to that too is you.

Speaker:

As a backup person, you don't have the overall visibility into everything

Speaker:

going on within the department, right, or across the company.

Speaker:

So it's important because what you think is important may not

Speaker:

be part of the overall strategy.

Speaker:

Maybe it should be included in the overall strategy, or maybe

Speaker:

it's just there are other fires that need to be dealt with then.

Speaker:

So what you think is important is not really overall important for the company.

Speaker:

Yeah, thanks for bringing that up because.

Speaker:

E, every department within it

Speaker:

thinks that their budget isn't big enough and their thing is important

Speaker:

and their thing needs to happen, right.

Speaker:

It's just that of the other departments.

Speaker:

When you say things like, our database isn't fast enough, our customers can't

Speaker:

do the thing, and the boss is like, how much money do I need to give you?

Speaker:

Yep.

Speaker:

Right.

Speaker:

With us?

Speaker:

It's like our backup system fa isn't fast enough.

Speaker:

So,

Speaker:

what do I care?

Speaker:

Right?

Speaker:

Um, so you have to translate it into language that they understand, right?

Speaker:

You

Speaker:

yeah.

Speaker:

it into financial.

Speaker:

Risk.

Speaker:

Risk to the company, risk to going out of business.

Speaker:

I think this, this article would be great.

Speaker:

The one about, uh, stoly

Speaker:

Yep.

Speaker:

and, um, there are companies that do cease to exist, uh,

Speaker:

that entire series on that.

Speaker:

Right?

Speaker:

Yeah, yeah, we did, we did.

Speaker:

Uh, there, there's an entire series on cloud, uh, disasters.

Speaker:

When you.

Speaker:

Perhaps what you do is you work your chain, and if you just get to a part

Speaker:

where you get somebody who just doesn't fully understand the, you know, the

Speaker:

risk, what you might then say is, do you think I should involve the GRC folks?

Speaker:

Right.

Speaker:

And you say that not in like a threat,

Speaker:

Yeah.

Speaker:

you know, this is a, do you think perhaps the GRC folks could help us out?

Speaker:

Like in terms of selling it up the chain?

Speaker:

Yeah.

Speaker:

Right.

Speaker:

Work where?

Speaker:

Work to where you think you can have an effect.

Speaker:

Do you think the GRC folks would help us selling it up the chain?

Speaker:

Yeah.

Speaker:

Use them as a, as a, as a partner rather than as an enemy

Speaker:

Yep.

Speaker:

of

Speaker:

Mm-hmm.

Speaker:

you know, management.

Speaker:

will say that sometimes you go to make a, an argument.

Speaker:

And you lose.

Speaker:

Well, not just you, but you get someone in management who clearly

Speaker:

should not be in management

Speaker:

Hmm.

Speaker:

it, and they literally say things like, well, that would never happen.

Speaker:

We're never gonna get a ransomware attack.

Speaker:

We're we got great, we got great security.

Speaker:

You know, we got Steve over there on the, on the firewall

Speaker:

and he's just, he's just amazing.

Speaker:

Right?

Speaker:

Um.

Speaker:

When you get that right when you hear something like I, I've heard things again.

Speaker:

Like, well, if that happens, I'm probably gonna be dead, so I'm

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

you know, whatever.

Speaker:

Or I'll probably be fired.

Speaker:

I'll probably be fired either way.

Speaker:

So I don't really care.

Speaker:

I don't really care so much about the longevity of the company as I

Speaker:

Yeah.

Speaker:

the longevity of my job.

Speaker:

Yeah.

Speaker:

When you get that, that you know that that's the only time where

Speaker:

I, I think maybe it is time for you to make a career decision.

Speaker:

Like if you have upper management that just doesn't care about the viability

Speaker:

of your organization, maybe it's time to go convince another organization

Speaker:

and maybe you leaving is the, you know, the kicker that you know that

Speaker:

will help.

Speaker:

well, the other thing I was also going to mention is when you do get

Speaker:

that conversation, just summarize your discussion with that person

Speaker:

and send it an email to them.

Speaker:

Yes.

Speaker:

To make sure that it has been documented that yes, this was discussed, this was

Speaker:

flagged, here was the concerns, here's what we had or here's what was decided.

Speaker:

right.

Speaker:

So you can make,

Speaker:

nothing.

Speaker:

yeah, and there might be constraints, but, but there.

Speaker:

changes at this time,

Speaker:

Yeah, and that's okay.

Speaker:

That's reasonable because it may not even be malicious, right?

Speaker:

It could be we just don't have the budget this cycle.

Speaker:

We have 20 other fires we're trying to put out.

Speaker:

We're all strapped for cash, right?

Speaker:

Whatever it is, right?

Speaker:

There might also be legitimate reasons, but regardless of what

Speaker:

happens once you get to that point where there's a no given, right?

Speaker:

Or someone says No, I think it's important to document.

Speaker:

Agreed.

Speaker:

And um, be careful how you word that, right.

Speaker:

Um, the, the,

Speaker:

don't put place blame.

Speaker:

Yeah,

Speaker:

they know, they know the reason

Speaker:

yeah,

Speaker:

you're doing it, right.

Speaker:

just, um, just say, you know, apparently, you know, based on what

Speaker:

you said, the, the, the department does not have budget at this

Speaker:

yeah.

Speaker:

Whatever.

Speaker:

You just, you put it in, like you said, you put it, you just want to.

Speaker:

This is the facts of what happened in the meeting.

Speaker:

Just wanna summarize, just wanna, and again, this goes over much

Speaker:

better if you always do that.

Speaker:

Yeah.

Speaker:

Right?

Speaker:

Yep.

Speaker:

send an email summarizing the meeting.

Speaker:

'cause probably what'll happen is they'll just ignore the one

Speaker:

Yeah.

Speaker:

you send that is trying to document that they're not giving you what you want.

Speaker:

Yeah.

Speaker:

Right?

Speaker:

I think the key thing here that you do have in your favor is ransomware,

Speaker:

Yep.

Speaker:

Because ransomware, you, you don't have to go very far,

Speaker:

To see someone impacted by it,

Speaker:

well, right?

Speaker:

To find somebody that's impacted by it.

Speaker:

But also you don't have to, if you Google anything, you read

Speaker:

eh.

Speaker:

you're gonna hear.

Speaker:

It's not if it's when.

Speaker:

Every, you know, every ransomware book is gonna

Speaker:

Yeah.

Speaker:

you that, you know, the one that I'm working on now, we start

Speaker:

from an assumed breach standpoint

Speaker:

Yeah.

Speaker:

the, because it's just like, look, know, first off, there, there are plenty of

Speaker:

other books that are how to stop it, but we're like, look, you're gonna get it.

Speaker:

So.

Speaker:

you, you can, you can get lots of.

Speaker:

Information to back up your argument because what you need to do, you need to,

Speaker:

you need to convince the people with the purse strings that the likelihood of this

Speaker:

thing that you're worried about happening

Speaker:

Is high

Speaker:

is extremely high.

Speaker:

and you just wanna say, listen, here are, here is our current backup posture,

Speaker:

Yeah.

Speaker:

which is that if that were to happen, and they took out our entire data center.

Speaker:

It's going to take, um, you know, it's going to make it, you

Speaker:

know, to basically take too long.

Speaker:

Yeah,

Speaker:

might not ever be able to recover, um, et cetera.

Speaker:

Especially if the worry that you have is that the backup system is also

Speaker:

vulnerable to a ransomware attack.

Speaker:

It's one thing to say, because of our backup system is so slow, it's

Speaker:

gonna take us six months to recover.

Speaker:

an entirely different thing to say.

Speaker:

We stand a significant chance of having the backup system be impacted from

Speaker:

a, a ransomware standpoint.

Speaker:

it's, it's, it's your last line of defense, right?

Speaker:

And if that's not reliable, then you're a little hosed when you're

Speaker:

bring talking about this Curtis, one other thing I was thinking about

Speaker:

is, especially with ransomware, go partner with the security team,

Speaker:

Yes.

Speaker:

It.

Speaker:

right?

Speaker:

They're usually the ones with budgets.

Speaker:

They're usually the ones that people listen to.

Speaker:

Yeah.

Speaker:

It's funny you say that

Speaker:

Yeah.

Speaker:

historically, me as a backup person, back in the day, I

Speaker:

hated the security team, right?

Speaker:

They were, they were always the ones, you know, blocking up ports and, you

Speaker:

know, et cetera, et cetera, et cetera.

Speaker:

Like, again, going all the way back to my early days, the only way I could get

Speaker:

backups done in a reasonable way was to use RSH because we, we were using

Speaker:

rdump and the only way to use rdump.

Speaker:

Was to have RSH as root without a password from server to server.

Speaker:

And that's the

Speaker:

Oh boy.

Speaker:

it done.

Speaker:

Right.

Speaker:

And it was either that or buy tape libraries for every server,

Speaker:

Yeah.

Speaker:

Um, and so of course, and of course the, the security people

Speaker:

thought that was ridiculous,

Speaker:

Yeah.

Speaker:

I dunno what to do.

Speaker:

You, I, I, I don't, I can't.

Speaker:

I can't.

Speaker:

So we were at, we were at odds,

Speaker:

Yeah.

Speaker:

I definitely that things have, things have changed so much for me that the

Speaker:

security people are your friends when it

Speaker:

Yep.

Speaker:

budget for backup and recovery and disaster recovery.

Speaker:

Yep.

Speaker:

especially when it comes to ransomware.

Speaker:

So you, they have common goals,

Speaker:

Yeah.

Speaker:

right?

Speaker:

Protect the business.

Speaker:

Recover.

Speaker:

I heard pot of gold at first and

Speaker:

Oh,

Speaker:

confused.

Speaker:

lucky Charms.

Speaker:

yeah, no, I think, I think that's a per, I think, I think that'll, and we,

Speaker:

we can kind of end on that, that, that I think that's your, the, the, the risk

Speaker:

folks are your partners, but the security people, I think are really, because

Speaker:

they're, they're really core and part of

Speaker:

Yeah.

Speaker:

department.

Speaker:

Um, and that's why some have advocated, and we've discussed this on the podcast,

Speaker:

some have advocated that the backup folks actually report to the security folks.

Speaker:

Mm-hmm.

Speaker:

I don't know, I think it's a

Speaker:

Hmm.

Speaker:

separate diff

Speaker:

Yeah.

Speaker:

but,

Speaker:

the, yeah, I think that's solid.

Speaker:

And by the way, this has nothing to do with the podcast, but I'm

Speaker:

gonna say this, you, you've got different lighting today, don't you?

Speaker:

Uh, no.

Speaker:

I have the same lighting I normally do.

Speaker:

Uh, I don't know, just there's something about the way the

Speaker:

light is hitting your face.

Speaker:

look like, it's like you're an AI photo.

Speaker:

You, it looks really good, but it looks so good that like

Speaker:

you look like you might be ai.

Speaker:

Are you ai

Speaker:

Yes, I am AI

Speaker:

let me ask you this.

Speaker:

How many Rs are in strawberry?

Speaker:

four.

Speaker:

It's three deep.

Speaker:

I know.

Speaker:

Do you know this thing about

Speaker:

Yeah, yeah, yeah.

Speaker:

It, it got it.

Speaker:

It keeps getting it wrong.

Speaker:

yeah, yeah.

Speaker:

I think it actually says two, right?

Speaker:

it says two.

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

Um, yeah.

Speaker:

Anyway,

Speaker:

why I said four.

Speaker:

it's just, I've been looking at your face all this time, but I'm like, there's just

Speaker:

something about the way you look today.

Speaker:

I don't know.

Speaker:

Maybe you're ai, maybe you've been replaced and you don't know.

Speaker:

Maybe we're all ai, maybe we're all in a simulation.

Speaker:

Who knows?

Speaker:

But I think that's, I think that's the key.

Speaker:

Work your chain.

Speaker:

You know, sell risk.

Speaker:

You've got to sell risk.

Speaker:

You've got to sell the, the, the high probability of a ransomware risk.

Speaker:

Use the security folks, use the risk folks as your partners in

Speaker:

trying to help get this done.

Speaker:

And um, and honestly, if in the end you do all that and you have a management chain

Speaker:

that just refuses to acknowledge that risk, suggest you look somewhere else.

Speaker:

Yeah.

Speaker:

that's just me.

Speaker:

Yeah.

Speaker:

any final thoughts from you, sir?

Speaker:

No, I think that's, yeah, that's a good episode.

Speaker:

I think.

Speaker:

Yeah, that's all I had other than don't, you should go watch Wicked again.

Speaker:

Me?

Speaker:

Yes.

Speaker:

I.

Speaker:

think so.

Speaker:

I've got other things.

Speaker:

I've got other things I gotta do.

Speaker:

All right.

Speaker:

Well thank you very much.

Speaker:

Anytime Curtis.

Speaker:

You and your gorgeously lit face today.

Speaker:

I don't know what, I don't know what that's about.

Speaker:

Anyway.

Speaker:

All right.

Speaker:

Thank you to our listeners.

Speaker:

I, um, you know, we're nothing without you, so, uh, be sure to

Speaker:

subscribe and, um, that is a wrap.

Speaker:

The backup wrap up is written, recorded, and produced by me w Curtis Preston.

Speaker:

If you need backup or Dr.

Speaker:

Consulting content generation or expert witness work,

Speaker:

check out backup central.com.

Speaker:

You can also find links from my O'Reilly Books on the same website.

Speaker:

Remember, this is an independent podcast and any opinions that

Speaker:

you hear are those of the speaker and not necessarily an employer.

Speaker:

Thanks for listening.