You found the backup wrap up.
Speaker:Your go-to podcast for all things backup recovery and cyber recovery.
Speaker:In this episode, we tackle something that's every backup person deals
Speaker:with trying to get money for backup.
Speaker:Backup is not sexy, but here's the thing.
Speaker:When ransomware hits.
Speaker:It will hit you better have good backups.
Speaker:Or you might end up like the vodka company stole that, just filed for bankruptcy
Speaker:due to a ransomware attack persona, and I dig into how to convince the people
Speaker:with the purse rings that backup matters.
Speaker:We talk about working with your security folks.
Speaker:Yes, it's the same ones that I used to hate back in the day.
Speaker:And also getting the GRC team on your side as well, if you're tired of being
Speaker:the last priority in the IT budget.
Speaker:This is your episode, by the way, if you don't know who I am,
Speaker:I'm w Curtis Preston, AKA, Mr.
Speaker:Backup, and I've been passionate about backup and recovery for
Speaker:over 30 years, ever since.
Speaker:I had to tell my boss that there were no backups of the production
Speaker:database that we had just lost.
Speaker:I don't want that to happen to you, and that's why I do this.
Speaker:On this podcast, we turn unappreciated backup admins into Cyber Recovery Heroes.
Speaker:This is the backup wrap up.
Speaker:Welcome to the show.
Speaker:Hi, I am w Curtis Preston, AKA, Mr.
Speaker:Backup, and with me, I have a guy that I might have to defriend of his comments
Speaker:today about wicked Prasanna Malaiyandi.
Speaker:Oh,
Speaker:so hi Curtis.
Speaker:Yeah, We saw it a couple weeks ago
Speaker:and I've been listening to the soundtrack and I think I might have
Speaker:told you the other day I was at work, it was like seven in the morning and
Speaker:I had the wicked, like I, I had, uh, popular Ariana Grande's popular song,
Speaker:just like stuck in my head and I might have tried humming it along aloud.
Speaker:But
Speaker:It's not really a hummable song.
Speaker:Hmm
Speaker:yes.
Speaker:Mm-hmm.
Speaker:It's not really hum.
Speaker:So yes, so I did that and I enjoy it.
Speaker:So I was listening to the soundtrack today,
Speaker:Mm-hmm.
Speaker:and there is one song, I'm Not That Girl.
Speaker:Yeah.
Speaker:And
Speaker:You're
Speaker:yes, I'm not that girl.
Speaker:And as part of it, she has a crush on a.
Speaker:Someone, and it turns out to be a guy.
Speaker:And so I had asked Curtis a question.
Speaker:I'm like, why does it have to be a guy?
Speaker:It's just, 'cause that's the story, man.
Speaker:I'm, I'm just saying it's not very inclusive.
Speaker:The, the show's about as inclusive, as inclu, as inclusive shows get
Speaker:you're, so you're saying there's not, well, I would argue that
Speaker:I.
Speaker:guy that she has a crush on.
Speaker:Uh, how do I put this?
Speaker:I think he might also be open to guys,
Speaker:Okay.
Speaker:um, I, I'm pretty sure I mean, that, that it, it's, he's the
Speaker:most free version of Fierro I've
Speaker:Yeah, but then here's my question is why couldn't I have been an animal, like
Speaker:there's a goat or a sheep in the movie?
Speaker:There are other animals as well.
Speaker:because.
Speaker:Right.
Speaker:Or,
Speaker:No, no,
Speaker:or, or,
Speaker:human animal relationships.
Speaker:That doesn't work.
Speaker:That's a
Speaker:okay.
Speaker:problem
Speaker:I'm just,
Speaker:there's, there's so much that we, there's only so much we can take,
Speaker:you know, there's only so many of the allegory of the, I mean, the, the
Speaker:movie's so full of like allegories and, you know, like the animals basically
Speaker:represent sort of a, a downtrodden, uh, what do you, what do you call it?
Speaker:A marginalized, uh,
Speaker:Yeah.
Speaker:Right?
Speaker:And it, it's kind of cool in that.
Speaker:By being animals in the story, they can represent any
Speaker:marginalized culture, which is
Speaker:Yep.
Speaker:Yeah.
Speaker:so,
Speaker:So do you still hate me?
Speaker:how dare you, how dare you criticize my current, favorite movie
Speaker:Which is, uh, by the way, by the way, how many times have you seen it?
Speaker:three
Speaker:Okay,
Speaker:in the theater?
Speaker:Three times.
Speaker:in two weeks?
Speaker:many times.
Speaker:The movie's been out for two weeks, right?
Speaker:Yeah, I saw it three times.
Speaker:Like on the first weekend.
Speaker:Uh, I, well,
Speaker:And, and
Speaker:the first weekend, I think a couple days later is when I
Speaker:yeah.
Speaker:with, with my daughter.
Speaker:here you are complaining about Bollywood movies being too long, and yet you
Speaker:spent how many hours in a theater.
Speaker:I've spent nine hours in a theater seeing this movie, uh, most of which I was awake.
Speaker:Um.
Speaker:Which is surprising for those of you who may not realize it, Curtis
Speaker:tends to fall asleep in theaters.
Speaker:There were some, there were little naps here and there, but
Speaker:Yeah.
Speaker:I
Speaker:But your wife took a nap
Speaker:Yeah, she did
Speaker:and she did see it twice.
Speaker:Yeah,
Speaker:Yeah,
Speaker:but she napped a different section, so she was able to actually see overall, yeah.
Speaker:Oh Lord.
Speaker:Um, so for those of you that are, you know, here for a backup podcast,
Speaker:maybe we should talk about that now.
Speaker:Um, I, I, I was thinking about, I.
Speaker:The, this, this idea of getting buy-in, right?
Speaker:backup, I don't know if you know this persona backup is not now, nor has it
Speaker:ever been like the sexy part of of it,
Speaker:Yeah.
Speaker:Do you think it is at the same level of like, say networking?
Speaker:No.
Speaker:It's below networking.
Speaker:Because I mean, here's, and here's why I say that.
Speaker:There are people that like go to college and, and go through training and like
Speaker:Hmm.
Speaker:is to be a network engineer.
Speaker:No one goes
Speaker:to.
Speaker:become a backup person.
Speaker:It's how so many people including me, got their start or get their start in it.
Speaker:It's the job nobody wants.
Speaker:And,
Speaker:you, you know,
Speaker:going to the topic.
Speaker:What's that?
Speaker:I want to meet someone.
Speaker:I bet there is an individual out there who growing up they said,
Speaker:I want to be a backup badman.
Speaker:Yeah, they, yeah, they
Speaker:I bet there's one person.
Speaker:and they're like, I want to be like Curtis.
Speaker:I bet there's at least one person in the world.
Speaker:All right.
Speaker:If there's somebody out there, especially somebody, you know, what if they, if they
Speaker:exist, they're listening to this podcast.
Speaker:And, uh, 'cause they, you know, they have a Google search, like
Speaker:a, one of those, you know, the
Speaker:RSSV.
Speaker:Yeah.
Speaker:Yeah.
Speaker:Uh, for the word backup.
Speaker:And, um, they found out, they found this podcast, um, and
Speaker:they're like, wait, what is this?
Speaker:I must listen to this.
Speaker:But,
Speaker:But I agree with you though that in most companies, right, it isn't
Speaker:the thing that people desire to do.
Speaker:They don't want to stay in backup very long if they could help it, right?
Speaker:It's sort of a stepping stone to become a sysadmin or an application
Speaker:admin or something else, and.
Speaker:Also in terms of like IT budget, it isn't prioritized at all, right?
Speaker:It's like, here are some leftover dollars or here's like a tiny
Speaker:fraction of the overall IT budget go.
Speaker:Do with it what you will.
Speaker:And I, I, I think it, it's for a
Speaker:Yeah.
Speaker:right?
Speaker:One is that, um, backup never added anything to anybody's bottom line
Speaker:unless you're a backup company.
Speaker:Right.
Speaker:In the sense of it's not a revenue generating
Speaker:function of the business,
Speaker:It is a revenue taking part of, of the business,
Speaker:but you could also say like anything dealing with like, uh, compliance
Speaker:is also seen that way as well.
Speaker:Yeah.
Speaker:it's similar, compliance is similar in that you're doing it
Speaker:because you kind of have to do it.
Speaker:The um, there may be regulatory.
Speaker:If you don't do it right, because depending on if you're subject to
Speaker:a couple of different regulations, may be required to protect your
Speaker:customer data like hipaa, for
Speaker:Yeah.
Speaker:Yep.
Speaker:One of the, one of the aspects of HIPAA is that you have to protect the data
Speaker:that you're, that you're storing, right?
Speaker:Yep.
Speaker:Um, and, there may be a monetary impact
Speaker:Yeah.
Speaker:organization if it doesn't do the stuff that it's supposed
Speaker:to do for the regulations.
Speaker:Right.
Speaker:Um, and the
Speaker:Especially if you said that It does, but it doesn't.
Speaker:But you didn't.
Speaker:what?
Speaker:Especially if you said it does that you meet those regulatory
Speaker:obligations, but you actually don't.
Speaker:Yeah.
Speaker:Yeah.
Speaker:That, um.
Speaker:Yeah.
Speaker:Or don't meet them in the proper way.
Speaker:Right.
Speaker:Yeah.
Speaker:again, I think back, I, I know we brought this up on the podcast, but
Speaker:when we think about the GDPR, I, I think about some of the fines, and the one
Speaker:that continually comes to me is this hospital in Portugal that their, their
Speaker:way of granting various levels of.
Speaker:access to the data was to grant everyone, doctor A, they made everyone
Speaker:a doctor that was easier, right?
Speaker:And so everyone in the organization from the janitor to, the president
Speaker:of the hospital had doctor access, which meant they had direct access
Speaker:to, obviously, to medical records.
Speaker:Yeah,
Speaker:janitor does not need direct access to the medical records.
Speaker:maybe they do.
Speaker:the administrator of the hospital.
Speaker:Yeah.
Speaker:Most of the people
Speaker:Yeah.
Speaker:right.
Speaker:A doctor, right.
Speaker:A nurse,
Speaker:Yep.
Speaker:other people don't.
Speaker:And so that, and so they basically, the, the, the, uh, regulators, when they
Speaker:looked at this, the, the response was kind of like, look, you didn't even try
Speaker:Hmm.
Speaker:you,
Speaker:Yeah.
Speaker:you just, you just said, we don't need to do this at all.
Speaker:Hmm.
Speaker:And so, yeah, the same's true here.
Speaker:If you.
Speaker:If you made a good faith effort, but then there were mistakes, uh, and,
Speaker:and think bad things happen because your backups or Dr isn't good there.
Speaker:You know, bad things can definitely happen to your company, but like you
Speaker:said, if they're, if, if it's obvious that you didn't do anything, uh, or you
Speaker:did such a poor job that it, it showed that you didn't care, then that could
Speaker:have a significant impact on the business.
Speaker:Right.
Speaker:Um.
Speaker:Um, so, so the question is, when we first start, um, you know,
Speaker:thinking about this, um, so, you know, why, why is it like that?
Speaker:You know, is there, can you think of a why?
Speaker:Why is it that people think about it as not just an insurance policy,
Speaker:which it really is, but it's, it's an unwanted insurance policy.
Speaker:It costs them money and there's no benefit.
Speaker:And it takes people and there's always backup people coming.
Speaker:And if you follow what we talk about on this podcast,
Speaker:Yeah.
Speaker:be involved in every new application that gets deployed, making sure
Speaker:the backup requirements are there.
Speaker:On the flip side, everyone's like, why is this person showing up?
Speaker:Why are they putting additional requirements on me?
Speaker:Why are they making it such a pain?
Speaker:Right?
Speaker:All I wanna do is just build the application and go and
Speaker:start generating revenue.
Speaker:Right.
Speaker:And then he's just that annoying
Speaker:Yeah,
Speaker:in the meeting of like, did we buy enough?
Speaker:Did we buy it up?
Speaker:Additional capacity, additional, you know, all of the, all of the
Speaker:things that you have to do when you
Speaker:yeah,
Speaker:in
Speaker:yeah.
Speaker:did we
Speaker:I,
Speaker:the fact that we've never backed up AWS before?
Speaker:anyone, did anyone
Speaker:I wanna.
Speaker:thought about it?
Speaker:I wonder if people have a Curtis voice when they're in these
Speaker:meetings as a backup person.
Speaker:And maybe they're,
Speaker:somebody that
Speaker:maybe they, and maybe they have a Curtis on their shoulder.
Speaker:I wonder who the devil would be on the other shoulder, you know.
Speaker:the, yeah, we had a guy, uh, going all the way back to my first days of my career,
Speaker:a guy named Joe Fitzpatrick and he was,
Speaker:Hi, Joe.
Speaker:he.
Speaker:Yeah.
Speaker:Hi He was that guy.
Speaker:He would always raise it as, he would always raise his hand and
Speaker:say, are we getting this on tape?
Speaker:And he, and he said it with a, you know, with a twinkle in his eye, but
Speaker:he just wanted to remind people, Hey, is it, are we backing this thing up?
Speaker:This new amazing thing that you're talking about?
Speaker:I, I think it's just, it, like you said, it doesn't, it
Speaker:doesn't make anything faster.
Speaker:In fact, it, it makes a lot of things slower.
Speaker:Um, it creates, um, I.
Speaker:Like there, there's an impact on production, right?
Speaker:It might slow things down.
Speaker:It might cause you to do things that you wouldn't have to otherwise do.
Speaker:I think back again to, again, me with my stories, when I had this, this
Speaker:knockdown drag out argument with A DBA that didn't want me, hello Oracle people.
Speaker:He didn't want me to.
Speaker:Put the database in archive log mode because he had this weird
Speaker:thing about archive log mode that it somehow caused corruption.
Speaker:And we're like, what?
Speaker:Like it's a built in feature of Oracle, right?
Speaker:And so he didn't want me to turn it on, but if I didn't turn it on,
Speaker:I couldn't back up this really big server, by the way, really big.
Speaker:I think it was, um.
Speaker:I think it was like 300 gigabytes something.
Speaker:It was, it was huge.
Speaker:Back in the day.
Speaker:yeah, and he, he didn't want me to turn it on and because, and he, he
Speaker:saw that as, again, as an, as an imp impediment to him doing what he needed
Speaker:to do, which was, you know, be the
Speaker:DBA of this
Speaker:Oracle database.
Speaker:and the other thing is, say for some random reason that you're doing a
Speaker:backup and the database crashes, who do you think is gonna get blamed?
Speaker:Right.
Speaker:yeah, exactly.
Speaker:And so, you know, it, it, it gives you all these extra requirements.
Speaker:It, it makes the system cost more money.
Speaker:Um, you know, I can think of, over my career, the meetings where we've have to
Speaker:have, it's like, okay, well that server has to have, when we were doing backups
Speaker:very differently than we do to today.
Speaker:We had to make sure that every server had a gigabit, um, a separate gigabit.
Speaker:Nick in it, right?
Speaker:Because we had like a backup network, which for the
Speaker:Yeah.
Speaker:was the cutting edge thing of the day is, was to have a separate backup network.
Speaker:'cause that way you could get all the backups done.
Speaker:It didn't impact the production network.
Speaker:Yep,
Speaker:Um, it was also more secure because it wasn't connected
Speaker:to the rest of the network.
Speaker:yep.
Speaker:but you know that this costs money.
Speaker:All of that stuff
Speaker:Yep.
Speaker:and, and it slows down the process of acquiring new equipment, new servers.
Speaker:And, uh, it's, it is, it is just a pain.
Speaker:Well, I think you need to show value for the business,
Speaker:Mm-hmm.
Speaker:right?
Speaker:How is what you're going to do going to help protect them when things go wrong?
Speaker:How, for example, how can you tell them, by the way, when
Speaker:ransomware hits, not if, but when.
Speaker:Right?
Speaker:How you can help them get the business back up and running quicker.
Speaker:Right.
Speaker:Or get the business up and running at all.
Speaker:And how you can do it quicker than something else.
Speaker:Right.
Speaker:And how you can help them.
Speaker:Recover and not take a huge impact or a huge loss due to a ransomware
Speaker:attack or whatever the disaster may be.
Speaker:Right?
Speaker:I, I think because, you know, let's just face it, it is an insurance policy,
Speaker:Yeah.
Speaker:It is.
Speaker:The backup system only comes into play.
Speaker:It's only useful if something bad happens and historically.
Speaker:We, you know, depending on where you lived, it, it was the, the degree
Speaker:to which something bad might happen.
Speaker:If you lived in Florida where I grew up, you, you had a high chance of hurricanes
Speaker:Yeah.
Speaker:Or if you live in California where we just had a earthquake about three hours ago.
Speaker:did we up there,
Speaker:Yep.
Speaker:I think it was a 7.8 off the coast of California or of Northern California,
Speaker:and it triggered a tsunami warning.
Speaker:Did anything happen
Speaker:No.
Speaker:wise?
Speaker:Okay.
Speaker:Um, you've got that, you've got tornadoes, obviously in the Midwest and
Speaker:tornado alley, but if you were outside of these areas, um, you know, you,
Speaker:you could maybe, and, you know, and then we, for a while there, we started
Speaker:talking a lot about terrorist attacks.
Speaker:Yeah,
Speaker:Um,
Speaker:insider risk.
Speaker:Yeah.
Speaker:And, but yes, insider risk, what I think always was a concern
Speaker:Yeah.
Speaker:because of the, the, the problem there mainly I think is two things.
Speaker:One is a disgruntled employee or a, um.
Speaker:You know, a, a greedy employee,
Speaker:Yeah.
Speaker:going to steal something.
Speaker:Um, using their, using their access.
Speaker:Right.
Speaker:They might even, they might even participate.
Speaker:There have been, there was I.
Speaker:A, you remember that story we did last year where the, the, actual, it was from
Speaker:like, it came to light last year, but it, um, it was from a story from two years ago
Speaker:and that was an IT guy that basically did a ransomware attack on his own company.
Speaker:You
Speaker:Yep.
Speaker:This is actually, uh, unified ubiquity.
Speaker:Yeah.
Speaker:Um.
Speaker:So, you know, the, the, that's another thing.
Speaker:And, and, and then ransomware.
Speaker:The, the difference, the reason why I was saying before, like, you know, if
Speaker:you have one thing in Florida, another thing in California, another thing in the
Speaker:Midwest, um, and, and you know, I know nothing about the natural disasters that
Speaker:impact people in the rest of the world.
Speaker:Um, you know, the, other than that tsunami and Myanmar, uh, that was a mess.
Speaker:Um.
Speaker:And, the fires in, uh, Australia, but I don't know what, like on re on a
Speaker:regular basis what impacts certain areas.
Speaker:But the thing about that is you're like, ah, it's probably not gonna happen to me.
Speaker:Yeah.
Speaker:can, we can ensure against that in other ways.
Speaker:Meaning, you know, get a really good building, build,
Speaker:hire, get, you know, whatever.
Speaker:you don't need to worry about the data.
Speaker:Yeah, you don't need to worry about the data, but a ransomware attack changes all
Speaker:of those things, and a couple of reasons.
Speaker:One is, and you've brought it up already, the, the, it's not a,
Speaker:it's not a if it's a win, right.
Speaker:Yep.
Speaker:Yeah, because if you look at how many attacks are happening all the time
Speaker:and the cost of recovering, I actually just read today, no, yesterday.
Speaker:So you know, the vodka maker stole,
Speaker:Yep.
Speaker:they got hit by a ransomware attack in August.
Speaker:They're still down.
Speaker:They don't think they would recover till 2025, and they just declare bankruptcy.
Speaker:Really.
Speaker:Yep.
Speaker:You know what?
Speaker:I think I did see that.
Speaker:Yes, they did just clear, yeah.
Speaker:They declared bankruptcy because of a ransomware attack.
Speaker:Ransomware plus some other things happening in Russia, but yeah.
Speaker:Right, right.
Speaker:Yeah.
Speaker:So really what we're talking about is when you, when you're trying to sell
Speaker:insurance, you need to convince the other person that they need the insurance.
Speaker:Yeah.
Speaker:In this case, you're, you need to convince upper management the odds of having
Speaker:nothing happen to them are virtually
Speaker:nil at this point,
Speaker:right?
Speaker:and I think you don't even need to go directly to upper management.
Speaker:Mm-hmm.
Speaker:I think you should partner up with your, normally there is a GRC team, right?
Speaker:A risk.
Speaker:Team at a company.
Speaker:That's who I think you should be partnering with to sell
Speaker:your case to executives.
Speaker:Because what you think about from a data protection is just part of the overall
Speaker:risk profile of the company, right?
Speaker:There are people and processes and technology and equipment and
Speaker:locations and all these other things that that team is worrying about,
Speaker:Mm-hmm.
Speaker:and those are the people you should be partnering with
Speaker:What does GRD stand for?
Speaker:uh, governance risk compliance.
Speaker:Thank you.
Speaker:Um, well, let me ask you this.
Speaker:I, I agree with you.
Speaker:I also,
Speaker:Disagree.
Speaker:I agree.
Speaker:I don't, I don't disagree.
Speaker:It's just, I, I like the idea of going to the G-R-P-G-R-C folks.
Speaker:My concern if you don't at least work your chain,
Speaker:Yeah.
Speaker:You should do that as well.
Speaker:Yeah.
Speaker:could find yourself in a, like, like, it's like you're trying to go over their
Speaker:Yeah.
Speaker:Yeah.
Speaker:No, no, no.
Speaker:I, I agree with that.
Speaker:Yeah.
Speaker:You should work up your chain.
Speaker:But just going directly to like executive leadership, right?
Speaker:I think you want to go with a broader message, but I definitely
Speaker:think you are gonna need the buy-in of your own leadership to
Speaker:be like, Hey, this is important.
Speaker:These are the risks.
Speaker:Because they have to be worried about that because say something happens, you
Speaker:got hit with a ransomware attack, you're down for three months, whose neck do you
Speaker:think is gonna be on the chopping block?
Speaker:Yeah.
Speaker:You know, um, I, I, I just, I learned a long time ago the, the
Speaker:importance of the chain of command.
Speaker:Right.
Speaker:And you probably learned that in your Navy days too, right?
Speaker:I, well,
Speaker:Yeah.
Speaker:definitely in the Navy days, but, my favorite story about the importance
Speaker:of the chain of command, um, was taught to me when being a waiter at
Speaker:Hmm.
Speaker:and when we had this cook who was insane, um, the, the story was
Speaker:he literally killed his wife and
Speaker:Oh wow.
Speaker:and, and had served his time and was now our cook.
Speaker:That was literally, was literally the story of this guy, and he was a terror.
Speaker:To have in the kitchen.
Speaker:And I worked swing shift.
Speaker:He was the, he was the night cook, so he would come in at midnight
Speaker:Yeah,
Speaker:and, and so half of my shift was this guy he was horrible.
Speaker:And he would co, he cost me tips all the time.
Speaker:And I went to my manager and he didn't do anything.
Speaker:And so, um, I mean, technically in this story I followed chain,
Speaker:the chain of command, but.
Speaker:I
Speaker:weren't getting any results.
Speaker:like, if you don't do something, I'm gonna go,
Speaker:Yeah.
Speaker:I'm gonna go.
Speaker:So I went to the manager of the store and I told, I told the manager of the
Speaker:store versus the assistant manager, and then the next day I came in.
Speaker:And, um, yeah, so, so I'm gonna tell the story, but the lesson, I
Speaker:think the lesson I learned in this story is more like, know your place.
Speaker:Yeah.
Speaker:is that I, I went to the manager and then when I came in the next day, the assistant
Speaker:manager called me into his office, which, and by office, I mean like, you know, this
Speaker:Yeah.
Speaker:Booth.
Speaker:Yeah.
Speaker:know?
Speaker:And, and he, um, and he said, uh, so I heard you went to, you know,
Speaker:management or whatever, you know?
Speaker:Yeah.
Speaker:I said, yeah.
Speaker:And he said, um.
Speaker:Do you know who, if, if, if we fire bill, whatever his name was, if we fire
Speaker:Bill, do you know who has to cook me?
Speaker:And he said I would have to replace him if I fired him.
Speaker:Do you know how many cook, how many applications I got last year for cooks?
Speaker:And, and, and he
Speaker:One.
Speaker:wasted
Speaker:Yeah.
Speaker:Okay.
Speaker:He said one of the three thought maybe he kind of might wanna work nights.
Speaker:So basically that's like zero applications for nighttime cooks
Speaker:Yeah.
Speaker:year, do you know how many applications I got for waiters last week?
Speaker:Yeah.
Speaker:He is like, yeah, that's where you know your pecking order, Curtis.
Speaker:If you, if if I'm gonna get rid of one of the two of you, it
Speaker:ain't, it ain't gonna be the guy
Speaker:Yeah.
Speaker:can't replace.
Speaker:Um, yeah.
Speaker:So it just understand in a, especially in a corporate environment, that there
Speaker:is a chain of command that, that you do want to make sure you, you do your best
Speaker:Yeah.
Speaker:And
Speaker:and
Speaker:the other, one other thing to add to that too is you.
Speaker:As a backup person, you don't have the overall visibility into everything
Speaker:going on within the department, right, or across the company.
Speaker:So it's important because what you think is important may not
Speaker:be part of the overall strategy.
Speaker:Maybe it should be included in the overall strategy, or maybe
Speaker:it's just there are other fires that need to be dealt with then.
Speaker:So what you think is important is not really overall important for the company.
Speaker:Yeah, thanks for bringing that up because.
Speaker:E, every department within it
Speaker:thinks that their budget isn't big enough and their thing is important
Speaker:and their thing needs to happen, right.
Speaker:It's just that of the other departments.
Speaker:When you say things like, our database isn't fast enough, our customers can't
Speaker:do the thing, and the boss is like, how much money do I need to give you?
Speaker:Yep.
Speaker:Right.
Speaker:With us?
Speaker:It's like our backup system fa isn't fast enough.
Speaker:So,
Speaker:what do I care?
Speaker:Right?
Speaker:Um, so you have to translate it into language that they understand, right?
Speaker:You
Speaker:yeah.
Speaker:it into financial.
Speaker:Risk.
Speaker:Risk to the company, risk to going out of business.
Speaker:I think this, this article would be great.
Speaker:The one about, uh, stoly
Speaker:Yep.
Speaker:and, um, there are companies that do cease to exist, uh,
Speaker:that entire series on that.
Speaker:Right?
Speaker:Yeah, yeah, we did, we did.
Speaker:Uh, there, there's an entire series on cloud, uh, disasters.
Speaker:When you.
Speaker:Perhaps what you do is you work your chain, and if you just get to a part
Speaker:where you get somebody who just doesn't fully understand the, you know, the
Speaker:risk, what you might then say is, do you think I should involve the GRC folks?
Speaker:Right.
Speaker:And you say that not in like a threat,
Speaker:Yeah.
Speaker:you know, this is a, do you think perhaps the GRC folks could help us out?
Speaker:Like in terms of selling it up the chain?
Speaker:Yeah.
Speaker:Right.
Speaker:Work where?
Speaker:Work to where you think you can have an effect.
Speaker:Do you think the GRC folks would help us selling it up the chain?
Speaker:Yeah.
Speaker:Use them as a, as a, as a partner rather than as an enemy
Speaker:Yep.
Speaker:of
Speaker:Mm-hmm.
Speaker:you know, management.
Speaker:will say that sometimes you go to make a, an argument.
Speaker:And you lose.
Speaker:Well, not just you, but you get someone in management who clearly
Speaker:should not be in management
Speaker:Hmm.
Speaker:it, and they literally say things like, well, that would never happen.
Speaker:We're never gonna get a ransomware attack.
Speaker:We're we got great, we got great security.
Speaker:You know, we got Steve over there on the, on the firewall
Speaker:and he's just, he's just amazing.
Speaker:Right?
Speaker:Um.
Speaker:When you get that right when you hear something like I, I've heard things again.
Speaker:Like, well, if that happens, I'm probably gonna be dead, so I'm
Speaker:Yeah.
Speaker:Yeah.
Speaker:you know, whatever.
Speaker:Or I'll probably be fired.
Speaker:I'll probably be fired either way.
Speaker:So I don't really care.
Speaker:I don't really care so much about the longevity of the company as I
Speaker:Yeah.
Speaker:the longevity of my job.
Speaker:Yeah.
Speaker:When you get that, that you know that that's the only time where
Speaker:I, I think maybe it is time for you to make a career decision.
Speaker:Like if you have upper management that just doesn't care about the viability
Speaker:of your organization, maybe it's time to go convince another organization
Speaker:and maybe you leaving is the, you know, the kicker that you know that
Speaker:will help.
Speaker:well, the other thing I was also going to mention is when you do get
Speaker:that conversation, just summarize your discussion with that person
Speaker:and send it an email to them.
Speaker:Yes.
Speaker:To make sure that it has been documented that yes, this was discussed, this was
Speaker:flagged, here was the concerns, here's what we had or here's what was decided.
Speaker:right.
Speaker:So you can make,
Speaker:nothing.
Speaker:yeah, and there might be constraints, but, but there.
Speaker:changes at this time,
Speaker:Yeah, and that's okay.
Speaker:That's reasonable because it may not even be malicious, right?
Speaker:It could be we just don't have the budget this cycle.
Speaker:We have 20 other fires we're trying to put out.
Speaker:We're all strapped for cash, right?
Speaker:Whatever it is, right?
Speaker:There might also be legitimate reasons, but regardless of what
Speaker:happens once you get to that point where there's a no given, right?
Speaker:Or someone says No, I think it's important to document.
Speaker:Agreed.
Speaker:And um, be careful how you word that, right.
Speaker:Um, the, the,
Speaker:don't put place blame.
Speaker:Yeah,
Speaker:they know, they know the reason
Speaker:yeah,
Speaker:you're doing it, right.
Speaker:just, um, just say, you know, apparently, you know, based on what
Speaker:you said, the, the, the department does not have budget at this
Speaker:yeah.
Speaker:Whatever.
Speaker:You just, you put it in, like you said, you put it, you just want to.
Speaker:This is the facts of what happened in the meeting.
Speaker:Just wanna summarize, just wanna, and again, this goes over much
Speaker:better if you always do that.
Speaker:Yeah.
Speaker:Right?
Speaker:Yep.
Speaker:send an email summarizing the meeting.
Speaker:'cause probably what'll happen is they'll just ignore the one
Speaker:Yeah.
Speaker:you send that is trying to document that they're not giving you what you want.
Speaker:Yeah.
Speaker:Right?
Speaker:I think the key thing here that you do have in your favor is ransomware,
Speaker:Yep.
Speaker:Because ransomware, you, you don't have to go very far,
Speaker:To see someone impacted by it,
Speaker:well, right?
Speaker:To find somebody that's impacted by it.
Speaker:But also you don't have to, if you Google anything, you read
Speaker:eh.
Speaker:you're gonna hear.
Speaker:It's not if it's when.
Speaker:Every, you know, every ransomware book is gonna
Speaker:Yeah.
Speaker:you that, you know, the one that I'm working on now, we start
Speaker:from an assumed breach standpoint
Speaker:Yeah.
Speaker:the, because it's just like, look, know, first off, there, there are plenty of
Speaker:other books that are how to stop it, but we're like, look, you're gonna get it.
Speaker:So.
Speaker:you, you can, you can get lots of.
Speaker:Information to back up your argument because what you need to do, you need to,
Speaker:you need to convince the people with the purse strings that the likelihood of this
Speaker:thing that you're worried about happening
Speaker:Is high
Speaker:is extremely high.
Speaker:and you just wanna say, listen, here are, here is our current backup posture,
Speaker:Yeah.
Speaker:which is that if that were to happen, and they took out our entire data center.
Speaker:It's going to take, um, you know, it's going to make it, you
Speaker:know, to basically take too long.
Speaker:Yeah,
Speaker:might not ever be able to recover, um, et cetera.
Speaker:Especially if the worry that you have is that the backup system is also
Speaker:vulnerable to a ransomware attack.
Speaker:It's one thing to say, because of our backup system is so slow, it's
Speaker:gonna take us six months to recover.
Speaker:an entirely different thing to say.
Speaker:We stand a significant chance of having the backup system be impacted from
Speaker:a, a ransomware standpoint.
Speaker:it's, it's, it's your last line of defense, right?
Speaker:And if that's not reliable, then you're a little hosed when you're
Speaker:bring talking about this Curtis, one other thing I was thinking about
Speaker:is, especially with ransomware, go partner with the security team,
Speaker:Yes.
Speaker:It.
Speaker:right?
Speaker:They're usually the ones with budgets.
Speaker:They're usually the ones that people listen to.
Speaker:Yeah.
Speaker:It's funny you say that
Speaker:Yeah.
Speaker:historically, me as a backup person, back in the day, I
Speaker:hated the security team, right?
Speaker:They were, they were always the ones, you know, blocking up ports and, you
Speaker:know, et cetera, et cetera, et cetera.
Speaker:Like, again, going all the way back to my early days, the only way I could get
Speaker:backups done in a reasonable way was to use RSH because we, we were using
Speaker:rdump and the only way to use rdump.
Speaker:Was to have RSH as root without a password from server to server.
Speaker:And that's the
Speaker:Oh boy.
Speaker:it done.
Speaker:Right.
Speaker:And it was either that or buy tape libraries for every server,
Speaker:Yeah.
Speaker:Um, and so of course, and of course the, the security people
Speaker:thought that was ridiculous,
Speaker:Yeah.
Speaker:I dunno what to do.
Speaker:You, I, I, I don't, I can't.
Speaker:I can't.
Speaker:So we were at, we were at odds,
Speaker:Yeah.
Speaker:I definitely that things have, things have changed so much for me that the
Speaker:security people are your friends when it
Speaker:Yep.
Speaker:budget for backup and recovery and disaster recovery.
Speaker:Yep.
Speaker:especially when it comes to ransomware.
Speaker:So you, they have common goals,
Speaker:Yeah.
Speaker:right?
Speaker:Protect the business.
Speaker:Recover.
Speaker:I heard pot of gold at first and
Speaker:Oh,
Speaker:confused.
Speaker:lucky Charms.
Speaker:yeah, no, I think, I think that's a per, I think, I think that'll, and we,
Speaker:we can kind of end on that, that, that I think that's your, the, the, the risk
Speaker:folks are your partners, but the security people, I think are really, because
Speaker:they're, they're really core and part of
Speaker:Yeah.
Speaker:department.
Speaker:Um, and that's why some have advocated, and we've discussed this on the podcast,
Speaker:some have advocated that the backup folks actually report to the security folks.
Speaker:Mm-hmm.
Speaker:I don't know, I think it's a
Speaker:Hmm.
Speaker:separate diff
Speaker:Yeah.
Speaker:but,
Speaker:the, yeah, I think that's solid.
Speaker:And by the way, this has nothing to do with the podcast, but I'm
Speaker:gonna say this, you, you've got different lighting today, don't you?
Speaker:Uh, no.
Speaker:I have the same lighting I normally do.
Speaker:Uh, I don't know, just there's something about the way the
Speaker:light is hitting your face.
Speaker:look like, it's like you're an AI photo.
Speaker:You, it looks really good, but it looks so good that like
Speaker:you look like you might be ai.
Speaker:Are you ai
Speaker:Yes, I am AI
Speaker:let me ask you this.
Speaker:How many Rs are in strawberry?
Speaker:four.
Speaker:It's three deep.
Speaker:I know.
Speaker:Do you know this thing about
Speaker:Yeah, yeah, yeah.
Speaker:It, it got it.
Speaker:It keeps getting it wrong.
Speaker:yeah, yeah.
Speaker:I think it actually says two, right?
Speaker:it says two.
Speaker:Yeah.
Speaker:Yeah.
Speaker:Um, yeah.
Speaker:Anyway,
Speaker:why I said four.
Speaker:it's just, I've been looking at your face all this time, but I'm like, there's just
Speaker:something about the way you look today.
Speaker:I don't know.
Speaker:Maybe you're ai, maybe you've been replaced and you don't know.
Speaker:Maybe we're all ai, maybe we're all in a simulation.
Speaker:Who knows?
Speaker:But I think that's, I think that's the key.
Speaker:Work your chain.
Speaker:You know, sell risk.
Speaker:You've got to sell risk.
Speaker:You've got to sell the, the, the high probability of a ransomware risk.
Speaker:Use the security folks, use the risk folks as your partners in
Speaker:trying to help get this done.
Speaker:And um, and honestly, if in the end you do all that and you have a management chain
Speaker:that just refuses to acknowledge that risk, suggest you look somewhere else.
Speaker:Yeah.
Speaker:that's just me.
Speaker:Yeah.
Speaker:any final thoughts from you, sir?
Speaker:No, I think that's, yeah, that's a good episode.
Speaker:I think.
Speaker:Yeah, that's all I had other than don't, you should go watch Wicked again.
Speaker:Me?
Speaker:Yes.
Speaker:I.
Speaker:think so.
Speaker:I've got other things.
Speaker:I've got other things I gotta do.
Speaker:All right.
Speaker:Well thank you very much.
Speaker:Anytime Curtis.
Speaker:You and your gorgeously lit face today.
Speaker:I don't know what, I don't know what that's about.
Speaker:Anyway.
Speaker:All right.
Speaker:Thank you to our listeners.
Speaker:I, um, you know, we're nothing without you, so, uh, be sure to
Speaker:subscribe and, um, that is a wrap.
Speaker:The backup wrap up is written, recorded, and produced by me w Curtis Preston.
Speaker:If you need backup or Dr.
Speaker:Consulting content generation or expert witness work,
Speaker:check out backup central.com.
Speaker:You can also find links from my O'Reilly Books on the same website.
Speaker:Remember, this is an independent podcast and any opinions that
Speaker:you hear are those of the speaker and not necessarily an employer.
Speaker:Thanks for listening.