Jon Clayton:

How do you price your architectural services?

Jon Clayton:

Maybe you charge a percentage of bill costs.

Jon Clayton:

Or come up with a fixed price or maybe you charge by the hour.

Jon Clayton:

But what can we learn from how other one-to-one service providers,

Jon Clayton:

price and position their services?

Jon Clayton:

And this episode of architecture business club, I chat with Janine

Jon Clayton:

Coombs about a different approach to pricing and positioning your services.

Jon Clayton:

Architecture business club is the weekly podcast for solo and small

Jon Clayton:

firm architecture practice owners, just like you who want to build a

Jon Clayton:

profitable future-proof architecture business that fits around their life.

Jon Clayton:

I'm the host John Clayton.

Jon Clayton:

And if you want to get notified, when I release a new episode, And get access

Jon Clayton:

to free resources and exclusive offers.

Jon Clayton:

Then go to Mr.

Jon Clayton:

John clayton.co.uk forward slash ABC.

Jon Clayton:

And sign up to my free weekly email newsletter.

Jon Clayton:

Right.

Jon Clayton:

Let's get on with the show.

Jon Clayton:

Janine Coombes is a service positioning expert who can help you earn much

Jon Clayton:

more from your one to one services without slogging your guts out or

Jon Clayton:

moving to a complicated business model.

Jon Clayton:

She has an extensive background in business and marketing,

Jon Clayton:

including working with big brands like EE, Orange and Europcar.

Jon Clayton:

And for the last seven years, she's been helping small service

Jon Clayton:

based business owners to better position and sell their offers.

Jon Clayton:

She regularly speaks on big stages like Atomicon, You Are

Jon Clayton:

the Media and MarketEd.Live.

Jon Clayton:

She's also a skilled writer and flat out one of the most creative

Jon Clayton:

content creators out there.

Jon Clayton:

You can grab Janine's free guide, Six Steps to Charging More with 100

Jon Clayton:

percent confidence at janinecoombes co.uk/charge-more-workbook.

Jon Clayton:

Janine, welcome to Architecture Business Club.

Janine Coombes:

Oh, thank you for having me.

Janine Coombes:

It's a pleasure to be here.

Janine Coombes:

Thank you for the lovely intro.

Jon Clayton:

Oh, you're very welcome.

Jon Clayton:

It's nice to get the chance to have a chat with you.

Jon Clayton:

Um, before we dive straight into today's topic, I hear you've done

Jon Clayton:

some stand up comedy and I wanted to ask, how did it feel the first time

Jon Clayton:

you went out on stage to do comedy?

Janine Coombes:

Now, I feel like I might have oversold myself here

Janine Coombes:

because the first time was also the last time, but it was great.

Janine Coombes:

I mean, I did a, I did a stand up comedy course and culminating in a showcase

Janine Coombes:

where we all had to do a five minute set.

Jon Clayton:

You're far braver than me.

Jon Clayton:

I would not have the, uh, the guts to, to do that.

Jon Clayton:

Um, and I thought it was, it was a good thing that they

Jon Clayton:

wasn't quite as packed a room.

Jon Clayton:

Was that good for the first time?

Janine Coombes:

For, for me.

Janine Coombes:

I thought it was, yeah, it really allayed any nerves I had because I have spoken

Janine Coombes:

on stages before for hundreds of people.

Janine Coombes:

So seven, I thought, Oh God, I can handle seven people.

Jon Clayton:

Well done you.

Jon Clayton:

So let's move on to the topic that we were going to talk about.

Jon Clayton:

And typically there are three ways that architecture practices.

Jon Clayton:

Typically charge for those services.

Jon Clayton:

Um, a percentage fee of build costs, hourly rate of a fixed price.

Jon Clayton:

But today we're going to talk about a different approach to

Jon Clayton:

pricing architectural services.

Jon Clayton:

This also applies to other service based business owners as well.

Jon Clayton:

Um, and it's based on how coaches and consultants do things.

Jon Clayton:

And we're also going to cover positioning and niching.

Jon Clayton:

So I'm, I'm really looking forward to digging into this thing.

Jon Clayton:

It's going to be really interesting.

Jon Clayton:

So, um, Janine, what common mistakes do you see service providers

Jon Clayton:

make when it comes to pricing?

Janine Coombes:

I wouldn't tell people stop charging by the hour, stop charging

Janine Coombes:

by percentage of the bill costs, whatever you're doing at the moment.

Janine Coombes:

But what I would say is a common mistake is.

Janine Coombes:

Selling architectural services, if you know what I mean, instead of selling

Janine Coombes:

the benefit, if you can find a way to, um, promote yourself based on

Janine Coombes:

the end result, and part of that is.

Janine Coombes:

Being clear on who you want to work with ideally, who you've worked with in the

Janine Coombes:

past that you've really enjoyed, what did they say they wanted when they first

Janine Coombes:

spoke, spoke to you, um, if you can position it around that and, and carve out

Janine Coombes:

a corner of the marketplace for yourself that is just yours, you're going to have

Janine Coombes:

less comparing with competitors because in theory, like a direct competitor, um,

Janine Coombes:

It becomes less of a thing, like there are fewer direct competitors if you can

Janine Coombes:

carve out your corner of the marketplace.

Janine Coombes:

And it's going to make it easier to make sales as well because people who you love

Janine Coombes:

working with are going to see you and say, Oh, okay, I want to work with that person.

Janine Coombes:

And, um, they, you become the only person for them rather than

Janine Coombes:

in a sea of architects, you're just yet another architect.

Janine Coombes:

And it leaves you open to people comparing you based on price, cost per hour or cost,

Janine Coombes:

you know, overall cost, project cost.

Janine Coombes:

You, you want to, as much as possible, move away being a commodity, move away

Janine Coombes:

from being a commodity, if you can.

Jon Clayton:

Oh, that's really interesting.

Jon Clayton:

And that's the opposite of the way that a lot of people

Jon Clayton:

within our industry do things.

Jon Clayton:

Uh, it is often about, um, selling the, the service rather than the,

Jon Clayton:

the outcome, you know, whether that's building design or selling plans.

Jon Clayton:

So that's, um, it's, it's a different way to approach things for sure.

Janine Coombes:

Yeah.

Janine Coombes:

And it could be quite a big departure.

Janine Coombes:

And I mean, at the end of the day, people are looking for an architect.

Janine Coombes:

So you can't be too esoteric.

Janine Coombes:

I can imagine you still, you know, you still have to appear in

Janine Coombes:

front of people as an architect.

Janine Coombes:

It's like, yes, I can solve.

Janine Coombes:

These are the things that I actually do.

Janine Coombes:

Um, you're in safe hands for these things that you're going to expect

Janine Coombes:

an architect to be able to do.

Janine Coombes:

Um, but yeah, I think the conversation we're going to have today, it's,

Janine Coombes:

it's drawing on what I would advise coaches, you know, my bread and butter

Janine Coombes:

is coaches, consultants, mentors, that kind of one to one service provider.

Janine Coombes:

What can we learn?

Janine Coombes:

What could we explore for architects to, to cross pollinate

Janine Coombes:

and learn from those industries?

Jon Clayton:

I love that because I think that there's, um, there's so

Jon Clayton:

much that we can learn from people in different professions and different

Jon Clayton:

industries that we can, we can cherry pick the good bits and apply those to

Jon Clayton:

our own business in our own industry.

Jon Clayton:

So I love that idea that we're, we're talking about.

Jon Clayton:

You know how people from perhaps another world do things and

Jon Clayton:

looking at how we can apply that to architecture business owners.

Jon Clayton:

I think that's really great.

Jon Clayton:

So how can we, as You know, architectural service providers, architects you

Jon Clayton:

mentioned a little bit there about, um, how we present ourselves.

Jon Clayton:

So how can we better present our services to potential clients?

Janine Coombes:

Um, so this is easier if you've been running for a few years,

Janine Coombes:

because when you've been running for a few years, you have, you know, many

Janine Coombes:

clients under your belt and you know exactly who you like working with and

Janine Coombes:

exactly who you don't like working with when you're first starting out.

Janine Coombes:

It's a bit more of a trial and error, you're, you're deep in the trial and

Janine Coombes:

error, you know, you think you've landed a good client and then they, they don't pay

Janine Coombes:

you or they, they force you out of scope or, you know, horrible things happen.

Janine Coombes:

So when you've been around the block a bit, it's easier for my, my process

Janine Coombes:

is based on people who've been.

Janine Coombes:

Being around the block and had a good many clients already, because

Janine Coombes:

in an ideal world, you would have a look at the roster of clients you've

Janine Coombes:

had in the past, identify the ones that you really love working with.

Janine Coombes:

They brought you really exciting projects.

Janine Coombes:

They've paid you well, they've paid you on time.

Janine Coombes:

They don't quibble, they don't nitpick, they don't try and negotiate you down.

Janine Coombes:

They don't try and compare you to other people too much.

Janine Coombes:

Um, and then you can start noticing the themes in those.

Janine Coombes:

Clients, and usually there are themes with the types of projects and the types

Janine Coombes:

of personalities of people that, you know, they have come up in your research.

Janine Coombes:

When looking at your old client base, um, and then you can, once

Janine Coombes:

you've got backlit, then you can start appealing to those people.

Janine Coombes:

So you can imagine an example might be like, maybe you like, really

Janine Coombes:

love working with like boho people who have an eccentric approach and

Janine Coombes:

they're, they want you to run with it and they've got a massive budget.

Janine Coombes:

Or, you know, you can imagine any kind of variation on that theme of,

Janine Coombes:

of a mixture of values, personality, what they want from you, budget, you

Janine Coombes:

know, and using those combinations, you can put together your own unique.

Janine Coombes:

Proposition?

Janine Coombes:

I don't know whether I answered the question there.

Janine Coombes:

I went off on one.

Jon Clayton:

It's fine.

Jon Clayton:

No, there's some really valuable insights there.

Jon Clayton:

Um, yeah.

Jon Clayton:

So if we are, if we reflect on the clients that we've already worked with, reflect

Jon Clayton:

on those previous projects and look at which clients we enjoyed working with.

Jon Clayton:

Which one's paid on time, um, which was generally a good experience for us.

Jon Clayton:

It was a good working relationship between us as the service

Jon Clayton:

provider and them as the client.

Jon Clayton:

We can hone in our messaging on our positioning on attracting

Jon Clayton:

more people like that.

Janine Coombes:

Yeah.

Janine Coombes:

Yeah.

Janine Coombes:

And it becomes a virtuous circle because if you get a few more clients like

Janine Coombes:

that, and then because you're focusing in on that and you enjoy working with

Janine Coombes:

those people, you get better results.

Janine Coombes:

They tell their friends, so you sort of get into the right circles,

Janine Coombes:

um, and hopefully you get more referrals of the right kind.

Jon Clayton:

interesting.

Jon Clayton:

Getting the right kind of referrals.

Jon Clayton:

Is that, is that a common problem that you found with other service providers

Jon Clayton:

maybe getting the wrong referrals?

Janine Coombes:

Yeah, it's rare that I come across a client who comes to me

Janine Coombes:

saying, yeah, I'm getting all my work through referrals, but they're great.

Janine Coombes:

Every single one is completely my ideal client.

Janine Coombes:

I mean, it's just really hard to control what kind of referrals you get.

Janine Coombes:

Um, I think it's luck if you've managed to get pure referrals that are brilliant.

Janine Coombes:

I think either you're very, very easy to please or you've been very, very lucky.

Janine Coombes:

I think it's, you know, especially in the early years, it's so tempting,

Janine Coombes:

no matter what your business is, so tempting to accept all the business.

Janine Coombes:

It's like all businesses, any business is good business.

Janine Coombes:

I need money rolling in, I need clients.

Janine Coombes:

And then gradually you start to think, hang on a minute.

Janine Coombes:

Um, I don't think I really want.

Janine Coombes:

But to an extent, I think people, it's another theme I see when working with

Janine Coombes:

service based business owners is, um, what I hear a lot of is I like the variety

Janine Coombes:

though, you know, people are telling me to niche, but I like the variety and I

Janine Coombes:

think it's not a hundred percent true.

Jon Clayton:

Hmm.

Janine Coombes:

I think you could have variety without

Janine Coombes:

accepting non ideal clients.

Jon Clayton:

That's a good point.

Jon Clayton:

Um, I wanted to ask about fee proposals and what approach that

Jon Clayton:

you'd recommend when sending out a fee proposal or quotation.

Jon Clayton:

Have you got any thoughts on that, Janine?

Janine Coombes:

Um, what is it?

Janine Coombes:

Paint the picture for me.

Janine Coombes:

What's happened?

Janine Coombes:

Where are they in the, in the sales process?

Jon Clayton:

Um, well, okay.

Jon Clayton:

It could be, it could be that somebody's Either got in touch made an initial

Jon Clayton:

inquiry, again, different architectural practices will have a slightly different

Jon Clayton:

way of doing this, but it will either be a case where somebody's got in touch.

Jon Clayton:

They've had a conversation with the service provider, uh, maybe

Jon Clayton:

there's been an email exchange.

Jon Clayton:

And then either then they'll cut straight to the chase and send them out a price

Jon Clayton:

or more commonly, what will happen is perhaps they might go out to visit the

Jon Clayton:

customer, particularly if it's maybe a home owner that's looking to do a home

Jon Clayton:

renovation, they might go and see them in person, visit the property and then follow

Jon Clayton:

that up often with a simple proposal that perhaps just gets emailed off afterwards.

Jon Clayton:

Um, I'm just wondering if there's any better ways that that could be

Jon Clayton:

done, if the, if there's any better ways to presenting and sending a

Jon Clayton:

fee proposal than just pinging off via email and hoping for the best.

Janine Coombes:

Hmm.

Janine Coombes:

This is a, it's a really good question.

Janine Coombes:

So I think if somebody has just emailed you and asked for a proposal

Janine Coombes:

without any communication, I think that it's not necessarily a red

Janine Coombes:

flag, but I would, I would hold off from sending just a blank proposal.

Janine Coombes:

I mean, you don't know, do you, until you've actually had a conversation.

Janine Coombes:

But I mean, those, those conversations and those...

Janine Coombes:

Um, that the insights you're going to get and the information you need

Janine Coombes:

to put together a quote, like an accurate quote proposal, that's all

Janine Coombes:

part of the relationship building.

Janine Coombes:

So I definitely wouldn't share any pricing, any accurate pricing

Janine Coombes:

or detailed pricing before that relationship building has been done.

Janine Coombes:

Um, and the information gathering has been done.

Janine Coombes:

I suppose after you've, you've, you know, maybe gone to visit, maybe you've

Janine Coombes:

looked around, you've, you've done the.

Janine Coombes:

Uh, due diligence, whatever you call it.

Janine Coombes:

And you've put together, you've got enough information to put that proposal together.

Janine Coombes:

I think emailing it is fine.

Janine Coombes:

Some people have a lot of, they prefer actually to present the proposal.

Janine Coombes:

So that's one idea and before I talk about that, I would like to state, you

Janine Coombes:

know, if it ain't broke, don't fix it.

Janine Coombes:

If you feel like you've got your proposal process and it's working for

Janine Coombes:

you, disregard what I'm going to say.

Janine Coombes:

If you feel like you're, you know, winning the proposals you want.

Janine Coombes:

Um, But I have had certain clients have had success with actually saying, okay,

Janine Coombes:

so we've had, we've had a conversation.

Janine Coombes:

I've looked around the house or look around the property we've met in person.

Janine Coombes:

I'm going to do your proposal.

Janine Coombes:

What I normally do is present that back and then they can present it.

Janine Coombes:

And what that allows you to do is cover off any objections as you go along.

Janine Coombes:

It's so much harder to say, On a, on a piece of paper to, to explain the value

Janine Coombes:

of all those different stages and explain that you, you can't haggle, you can't take

Janine Coombes:

out chunk, you know, that chunk costs, say, you know, two grand to do that chunk.

Janine Coombes:

No, you can't take that out because the whole thing will

Janine Coombes:

fall flat and it won't work.

Janine Coombes:

So it's easier to present that face to face or on Zoom.

Janine Coombes:

Um, rather than sending it via email and hoping for the best.

Janine Coombes:

Um, another point to make is in any way, shape or form, if you can put the final

Janine Coombes:

price after reiterating the benefit.

Janine Coombes:

Of what you're helping the person achieve, like say, they've said, you know, what

Janine Coombes:

I really want is I want my mum to move in with me and I want her to feel not, I

Janine Coombes:

want her to feel like she's part of the family, but also to have her own space,

Janine Coombes:

like, you know, what you can imagine the conversations that are around that

Janine Coombes:

might be quite emotional and might be quite rich and full of certain language.

Janine Coombes:

If you can reiterate that on the proposal before putting the price,

Janine Coombes:

instead of putting the price next to some hours or a percentage of the

Janine Coombes:

overall cost that will remind them what they're paying for is the result.

Janine Coombes:

They're not paying for your hours.

Janine Coombes:

Does that make sense?

Jon Clayton:

I love that.

Jon Clayton:

So if in those initial conversations.

Jon Clayton:

Before we get to the point of presenting a fee proposal or sending off a quotation,

Jon Clayton:

we can dig into, find out what the underlying reasons are, like the kind

Jon Clayton:

of emotional hook, if you like, as to why they're doing this thing, um,

Jon Clayton:

and then to give them a reminder of that when we present that price that

Jon Clayton:

say, look, you know, this is what it, this is the price, but this is to give

Jon Clayton:

you this transformation of, you know, your elderly relative moving in and,

Jon Clayton:

you know, all being under one roof, whatever the reasons are, I could see

Jon Clayton:

how that could be really kind of powerful when you're presenting your offer.

Janine Coombes:

Yeah.

Janine Coombes:

Yeah.

Janine Coombes:

I mean, I don't know whether architects tend to do that.

Janine Coombes:

How much do they delve into the, the why's?

Janine Coombes:

Hmm.

Jon Clayton:

Well, in my experience, probably nowhere near enough.

Jon Clayton:

That's something that I probably didn't do for quite a while throughout my career

Jon Clayton:

of selling architectural services, and it's only in latter years that I've,

Jon Clayton:

I've started doing that and try to integrate it into my own sales process.

Janine Coombes:

Hmm.

Jon Clayton:

to try and find out really like people will often ring up and

Jon Clayton:

say, you know, we, we need some plans for a house extension, for example.

Jon Clayton:

And so they kind of have an idea of what they think they,

Jon Clayton:

what they think they need.

Jon Clayton:

Um.

Jon Clayton:

But then actually then digging in and finding out the reasons behind it,

Jon Clayton:

it really does give you a much fuller picture of how motivated they are...

Janine Coombes:

hmm.

Jon Clayton:

to go ahead and, um, and also I think exploring the consequences of...

Jon Clayton:

of not doing it as well.

Jon Clayton:

Actually, they have reasons that they, why they want to do it, but also

Jon Clayton:

asking them about what are the stakes?

Jon Clayton:

What's at stake here?

Jon Clayton:

You know, what are the consequences of not doing this thing?

Jon Clayton:

Um, which is another interesting thing that I've started asking people as well.

Jon Clayton:

Remember, don't forget to subscribe to my free weekly email newsletter.

Jon Clayton:

You can do that at mrjonclayton.co.uk/abc.

Jon Clayton:

And if you are enjoying this episode then please visit podchaser.com,

Jon Clayton:

search for Architecture Business Club and leave a five star review.

Jon Clayton:

Now, back to the show.

Janine Coombes:

Yes, that's really interesting, isn't it?

Janine Coombes:

Like how motivated are they?

Janine Coombes:

Because you could spend hours a month doing quotes for people who aren't really

Janine Coombes:

that motivated to take action right now.

Janine Coombes:

I mean that that would be a really frustrating place to

Janine Coombes:

be in unless you probe the why why now what's really going on?

Janine Coombes:

How how motivated are you to take action within the next few months?

Janine Coombes:

You might think, you might end up thinking, oh, they've got, they've

Janine Coombes:

said no because of me and it's not.

Janine Coombes:

It's because they just weren't in a position to buy yet.

Janine Coombes:

And that can start refining your sales process and your marketing.

Janine Coombes:

Cause I always say, sell to people who are ready to buy, which sounds really

Janine Coombes:

obvious, but so many people don't.

Janine Coombes:

They, they meet people a little bit too early on in the process and they have

Janine Coombes:

those sales conversations too early on when they end up in a no, it feels like

Janine Coombes:

a rejection, like a personal rejection.

Janine Coombes:

It's just like, they're not ready to buy yet.

Janine Coombes:

They weren't ready to buy.

Jon Clayton:

That's, um, that's a really interesting point.

Jon Clayton:

And I think sometimes as You know, architects, architectural service

Jon Clayton:

providers, we can forget that potentially this is, it's a huge investment

Jon Clayton:

for people to make, particularly if it's a homeowner that's doing some

Jon Clayton:

kind of renovation or extension.

Jon Clayton:

Other than buying the house it might be their single biggest investment

Jon Clayton:

that they make in the whole life.

Jon Clayton:

You think how, how far ahead and how many, how much research you

Jon Clayton:

might do if you're buying a car.

Jon Clayton:

Or thinking about a family holiday.

Jon Clayton:

Often it's done months and months in advance of when you're

Jon Clayton:

actually ready to buy anything.

Jon Clayton:

And I think we forget sometimes how long that lead-in time can be

Jon Clayton:

before someone is ready to buy.

Janine Coombes:

Yeah, years ago we had a terrible experience with a very pushy,

Janine Coombes:

you know, she was part of a bigger company and she's, she was sent around

Janine Coombes:

to give us a quote for our kitchen and we were, we were just speculating.

Janine Coombes:

We were just like, well, what's, what's possible with this remodeling

Janine Coombes:

of, you know, do we knock through?

Janine Coombes:

Do we not knock through?

Janine Coombes:

And she tried to go for the sale.

Janine Coombes:

There and then it's like, we haven't even decided whether

Janine Coombes:

we're knocking through or not yet.

Janine Coombes:

How can you sell us?

Janine Coombes:

And she was doing all these weird, like imaginary calls to the manager.

Janine Coombes:

Yes.

Janine Coombes:

I'm sorry.

Janine Coombes:

I don't think it's going to be a yes.

Janine Coombes:

They'll try.

Janine Coombes:

She was trying to pressure us into buying.

Janine Coombes:

What's going on?

Janine Coombes:

This is weird.

Jon Clayton:

No way.

Janine Coombes:

I don't know whether those sorts of things work or not.

Janine Coombes:

They must, they must work for a proportion of people.

Jon Clayton:

Well, maybe, maybe, um, I mean, when it comes to, to get in

Jon Clayton:

quotes, uh, I mean, most people will tend to get three, at least three quotes.

Jon Clayton:

And this goes for kind of other service providers as well, but if people

Jon Clayton:

are going to be spending significant amount of money on an architect or

Jon Clayton:

an architectural service provider, probably going to get three quotes.

Jon Clayton:

So in a competitive industry like architecture, how can

Jon Clayton:

we stand out from the crowd?

Janine Coombes:

Yeah.

Janine Coombes:

I think that goes down to, we're going to have the conversation about niching.

Janine Coombes:

How au fait are architects as a, in a, as an industry about niching?

Janine Coombes:

Are they, do we have to give it a definition or not?

Jon Clayton:

Let's, let's do the, the niching 101 or the niching for

Jon Clayton:

the, uh, the listeners overseas.

Janine Coombes:

Okay.

Janine Coombes:

Right.

Janine Coombes:

So I've got a love, hate, mainly hate relationship with the word niche

Janine Coombes:

because I think it implies that your whole business focuses on a very narrow

Janine Coombes:

proportion of the available marketplace.

Janine Coombes:

I don't like that because.

Janine Coombes:

It's, it feels very restrictive and it is restrictive.

Janine Coombes:

Like it works for a minority of companies where they've taken a very, very

Janine Coombes:

small proportion of their audience and they've really, really focused on it.

Janine Coombes:

These companies are usually very big, usually the way they worked it.

Janine Coombes:

Um, so they've got the volume, what you, you don't have to do that.

Janine Coombes:

You can have.

Janine Coombes:

A range of services for different people, and each offer has to have a very,

Janine Coombes:

very sharp target market for each one.

Janine Coombes:

So if I had, if Janine had a, um, I'm talking about myself in third person.

Janine Coombes:

Now, if Janine had a fantasy football league for architects

Janine Coombes:

and I had an architect firm, I would have like an offer for, um.

Janine Coombes:

You know, let's use the example of Granny Annex.

Janine Coombes:

I'd have, you know, right, you're looking for a Granny Annex?

Janine Coombes:

I've got the perfect thing for you.

Janine Coombes:

It's for people who absolutely love their loved one and they want to bring

Janine Coombes:

them in, but they want to be part of the, you know, exactly how I...

Janine Coombes:

Articulated it before.

Janine Coombes:

That's, that's the offer for that person, right?

Janine Coombes:

Um, and then I'd have a different one for total home remodeling, adding at least

Janine Coombes:

33 percent to the footprint, and they've got a budget of at least 500 grand.

Janine Coombes:

I don't know whether that's a lot or little, I don't know.

Janine Coombes:

They've got at least a budget of, let's say a million, you know, and that would

Janine Coombes:

be a very specific profile of person.

Janine Coombes:

And then you might have a third one.

Janine Coombes:

You start with one and get that going and then you can add more as you go along.

Janine Coombes:

But being really targeted with the offers that you've got

Janine Coombes:

would allow you to cut through.

Janine Coombes:

And it's like, Oh, well you want this person.

Janine Coombes:

You can absolutely pick one and you could go deep on that one thing.

Janine Coombes:

You could be the kitchen diner person.

Janine Coombes:

I don't know whether that's a desirable place to get, uh, to go for.

Janine Coombes:

You could be the Victorian conversion kitchen diner person.

Janine Coombes:

And you've done so many of them.

Janine Coombes:

You can almost do them.

Janine Coombes:

You can knock them out, bang, bang, bang, bang, bang.

Janine Coombes:

And you could be more competitive on price because you were the absolute,

Janine Coombes:

I know the problems that occur with Victorian properties and I, I know

Janine Coombes:

what you're going to need before you even going to ask it and you

Janine Coombes:

know, yes, you could, you could use.

Janine Coombes:

The amount of time you could spend on each one because you're such an expert,

Janine Coombes:

but you could arguably charge a little bit more because you'd be able to pick

Janine Coombes:

bits up that a non specialist would miss.

Janine Coombes:

Do you know what I mean?

Janine Coombes:

I'm getting very excited.

Jon Clayton:

I I get it, I get it.

Jon Clayton:

Um, I, I love

Janine Coombes:

I'm planning a whole architectural company.

Janine Coombes:

I'm like, Ooh, I could have a, I could have an offer for this person.

Janine Coombes:

Yeah.

Janine Coombes:

I'm launching tomorrow.

Jon Clayton:

Do it . Um, that's really interesting though, because I love

Jon Clayton:

the idea that, 'cause I, I think there's probably some misconceptions

Jon Clayton:

there about this idea of niching that in niching it's like, oh, well

Jon Clayton:

I have to just be like the garage conversion guy or whatever was actually.

Jon Clayton:

As long as the offers are niche that you could actually still serve people

Jon Clayton:

in a variety of different ways.

Jon Clayton:

As long as the messaging is like crystal clear and very specific for

Jon Clayton:

each of those individual offers.

Janine Coombes:

Yeah.

Janine Coombes:

And it would help if they came under the same banner, you know,

Janine Coombes:

it would help if you could imagine if you were the garage conversion

Janine Coombes:

guy, that would be really handy.

Janine Coombes:

You would cut through really, really well.

Janine Coombes:

And then you could have offers within that category.

Janine Coombes:

You could say, you know, you've got a small, medium and large or large.

Janine Coombes:

You could have, you know, um, what would large be?

Janine Coombes:

Double garage, dugout, basement, pool installation.

Janine Coombes:

I don't know.

Jon Clayton:

Okay.

Jon Clayton:

So as long as try and keep those offers within the same realm, we don't want

Jon Clayton:

to be doing like, you know, a garage conversion guy stroke, comedy, juggler.

Jon Clayton:

Expert.

Janine Coombes:

Well, no, I mean, that would be really diverse, wouldn't it?

Janine Coombes:

But I'm wondering, you know, if you had an architecture firm that had.

Janine Coombes:

You logically could have total home conversion, garage conversion, extension,

Janine Coombes:

kitchen, diner extension, annex.

Janine Coombes:

You could have those things.

Janine Coombes:

If you could have them all still with an umbrella over them, like

Janine Coombes:

I only deal with people whose properties are 10 million plus

Jon Clayton:

Yep.

Janine Coombes:

they, they want the, they want everything to a certain standard.

Janine Coombes:

You know, what are those indicators that those people would want?

Janine Coombes:

If you can have a theme, it would be better.

Jon Clayton:

Got it.

Jon Clayton:

A common thing is that there'll be some practices that will specialize just in

Jon Clayton:

what we call like domestic client work.

Jon Clayton:

So homeowners do renovations and extensions, but then there's also

Jon Clayton:

commercial clients that maybe, you know it could be works to business

Jon Clayton:

premises, or it could be a housing development or property developer or

Jon Clayton:

kind of anything else, anybody else that needs architectural services that

Jon Clayton:

isn't doing, doing works on their home.

Jon Clayton:

So that's another way that it could be kind of, um, contained within a niche.

Jon Clayton:

It could be, we just do commercial work and these are the offers, or we just

Jon Clayton:

do the domestic client work, and these are the ways that you can work with us.

Janine Coombes:

Yeah, yeah.

Janine Coombes:

Good point.

Janine Coombes:

Yeah.

Janine Coombes:

I hadn't really got that in my head.

Janine Coombes:

Um, exactly.

Janine Coombes:

Yeah.

Janine Coombes:

You can imagine there might be niches, let's use that word, within

Janine Coombes:

the commercial sector as well.

Jon Clayton:

Hmm.

Jon Clayton:

So

Janine Coombes:

Warehouse remodelling or something.

Jon Clayton:

on the, on the subject of niches then, we've talked a little bit

Jon Clayton:

about niching and some of the benefits.

Jon Clayton:

So are there any other benefits of niching that we haven't already covered,

Jon Clayton:

um, that are worth, worth sharing?

Janine Coombes:

I think, um, one of the benefits of niching, one of the

Janine Coombes:

almost side benefits, because the main benefit is you're going to cut through

Janine Coombes:

easier and you're going to be able to get easier, inverted commas, leads and

Janine Coombes:

arguably charge more, I think it just.

Janine Coombes:

It does have a halo effect once you've cracked it, it does have a momentum

Janine Coombes:

of itself and you will start getting those better quality referrals,

Janine Coombes:

people you'll be known for stuff.

Janine Coombes:

I think it's just a, a sort of a, yeah, your, your, the ball

Janine Coombes:

is rolling in your favour.

Janine Coombes:

Um, and it will allow you to say no to the smaller jobs.

Janine Coombes:

I don't know, I can imagine somebody specializing in smaller jobs, but if

Janine Coombes:

you, you know, the jobs that you find less desirable, they will crop up

Janine Coombes:

less and you'll have to say yes, less.

Janine Coombes:

To those less desirable jobs.

Janine Coombes:

It does focus your mind and you, you, when you get it right, it does click.

Janine Coombes:

You're like, ah, I found my groove and it, it does.

Janine Coombes:

It's good for your confidence.

Janine Coombes:

It's good for your marketing cut through.

Janine Coombes:

It's, it's like a halo effect hits all elements of your business.

Jon Clayton:

So if there's anyone who's struggling to price their, their

Jon Clayton:

architectural services, could you give a quick summary of what you'd recommend to

Jon Clayton:

do based on what we've talked about today?

Janine Coombes:

Ooh, if they're struggling are we talking about

Janine Coombes:

somebody a bit earlier on in their architectural business?

Jon Clayton:

Not, not necessarily, not necessarily.

Jon Clayton:

It could be somebody that's been, um, I mean, I've been doing it

Jon Clayton:

for a long, long time and, and.

Jon Clayton:

Even sometimes I question pricing and, and have struggles with it.

Jon Clayton:

So it could be somebody that's an established business owner.

Janine Coombes:

What I like doing sometimes for, for myself.

Janine Coombes:

And I know it's helpful for clients as well is sometimes you can almost

Janine Coombes:

what's the word, not taunt yourself, but you can say, look, look at what

Janine Coombes:

these other people are paying, uh, are charging and they're not going to do the

Janine Coombes:

detailed work that you're going to do.

Janine Coombes:

They're not going to care as much as you, they, they've got other costs

Janine Coombes:

built in, you know, Sometimes looking at what the slicker, bigger businesses

Janine Coombes:

are charging for things can give you confidence that you can charge more.

Janine Coombes:

So that's, that's something like practical that you can do.

Janine Coombes:

Um, I mean, a lot of it is experience.

Janine Coombes:

Charge.

Janine Coombes:

You know, when somebody bites your hand off that you've charged too little.

Jon Clayton:

Hmm.

Janine Coombes:

And gradually you learn to charge a bit more.

Janine Coombes:

Um, what, you know, the biggest tip, which we've already shared

Janine Coombes:

is, is placing the price in your own mind as much as the clients.

Janine Coombes:

If you can really associate the price, what you're charging with the benefit

Janine Coombes:

you're bringing to their life, that how will their life be afterwards?

Janine Coombes:

What have other clients said?

Janine Coombes:

After you've helped them remodel their house or, or, you know, in the,

Janine Coombes:

in the business context after you've created this, you know, knowing a

Janine Coombes:

hundred percent that it's safe and fit for purpose and whatever money

Janine Coombes:

you've managed to do for testimonials.

Janine Coombes:

If you managed to get some kind words after you've done a job, you know, it's

Janine Coombes:

so safe in your own mind that the price is, that's what they're paying for.

Janine Coombes:

Not your time, not the actual drawings that you're doing for them.

Janine Coombes:

That's.

Janine Coombes:

One of the best things you can do, but a lot of it is just iterations,

Janine Coombes:

you know, getting a bit bolder and, and you know, the next price

Janine Coombes:

put it up a bit and the next price put it next time, put it up a bit.

Jon Clayton:

I love that.

Jon Clayton:

That's a great tip.

Jon Clayton:

And we could even do that after every project, I suppose,

Jon Clayton:

just tweaking it upwards.

Janine Coombes:

Yeah.

Janine Coombes:

Yeah.

Janine Coombes:

I know quite a few people who every, every sale they get, they add on whatever

Janine Coombes:

it is, five, 10 percent and they've made another sale, they put on five, 10%.

Jon Clayton:

Brilliant.

Jon Clayton:

Um, Janine, is there anything else you wanted to say that we, we haven't

Jon Clayton:

covered in the conversation today?

Janine Coombes:

I feel like we've been very efficient.

Janine Coombes:

I feel like we've, we've covered pricing and proposals and niching and touched

Janine Coombes:

on sort of sales processes and things.

Janine Coombes:

I think, yeah, I can't think of anything off the top of my head.

Jon Clayton:

Brilliant.

Jon Clayton:

Well, we've, we've done a good job then.

Jon Clayton:

Before we kind of wrap everything up, um, I wanted to ask, I, I love travel and

Jon Clayton:

discovering new places and I was wondering if you could tell me one of your favorite

Jon Clayton:

places and what you love about it.

Janine Coombes:

Now, do you mean a building?

Jon Clayton:

Not necessarily, it can be a building or it could just be

Jon Clayton:

any place, anywhere in the world, down the end of your street, abroad,

Janine Coombes:

Oh, that's all right.

Janine Coombes:

Cause my, what springs to mind is down the end of my street.

Janine Coombes:

We moved to, we moved to this area a couple of years ago.

Janine Coombes:

Um, I'm now in North Hampshire and, um.

Janine Coombes:

One of the things I absolutely love about it is I can walk to

Janine Coombes:

Ludshott Common from my house.

Janine Coombes:

So, one of my favourite things to do on a weekend.

Janine Coombes:

Um, is get away from my family on my own and I walked through Ludshott

Janine Coombes:

Common and I go to this posh deli place with the, has a restaurant,

Janine Coombes:

but if I get there early, I can just have a nice cup of coffee on my own.

Janine Coombes:

And you know, the walking clears my mind and I have a little notebook

Janine Coombes:

and I write some notes down and you know, it could be anything.

Janine Coombes:

It could be journaling.

Janine Coombes:

It could be ideas for my business.

Janine Coombes:

It could be.

Janine Coombes:

Anything at all.

Janine Coombes:

And I walk back and it's lovely.

Janine Coombes:

That's one of my favorite, favorite places and favorite things to do at the moment.

Jon Clayton:

Oh, that sounds fantastic.

Jon Clayton:

I love that.

Jon Clayton:

Brilliant.

Jon Clayton:

So where can people go online to find out more about you, Janine?

Janine Coombes:

If they want to come and connect with me, LinkedIn is

Janine Coombes:

my favorite social media channel.

Janine Coombes:

So look up Janine Coombes at LinkedIn and don't be shy.

Janine Coombes:

Send me a connection request.

Janine Coombes:

If you just want, if you're just nosy and want to see what I'm all about,

Janine Coombes:

then go to janinecoombes.co.uk.

Jon Clayton:

Awesome.

Jon Clayton:

And can you remind everyone how to grab your free Charging More resource?

Janine Coombes:

Yes.

Janine Coombes:

So my, my, uh, freebie takes you through six steps to

Janine Coombes:

charging more with confidence.

Janine Coombes:

It's a great little resource, even if I do say so myself,

Janine Coombes:

and I can't remember the URL.

Janine Coombes:

Janinecoombes.co.uk/charge-dash-more-dash-workbook is it?

Jon Clayton:

I've got it here.

Jon Clayton:

It's janinecoombes.co.uk/charge-more-workbook.

Jon Clayton:

And I'll put, You got it right anyway.

Jon Clayton:

And I will put that in the show notes so that everybody can go and get that.

Jon Clayton:

Uh, absolutely.

Jon Clayton:

Go and go and grab that from Janine.

Jon Clayton:

It's a, it's a really good resource.

Jon Clayton:

So Janine just thanks ever so much for coming on the show.

Jon Clayton:

It's been great to chat with you today.

Janine Coombes:

Brilliant.

Janine Coombes:

Thank you so much, Jon.

Janine Coombes:

I've really enjoyed it.

Jon Clayton:

In the next episode, I chat with Chris Baxter.

Jon Clayton:

Founder of studio 11 architecture.

Jon Clayton:

You'll discover how business coaching transformed Chris's architectural

Jon Clayton:

practice and learned how coaching can have a profound impact, not just

Jon Clayton:

on your business, but also on your personal growth as a business owner.

Jon Clayton:

You won't want to miss it.

Jon Clayton:

Thanks so much for listening to this episode of Architecture Business Club.

Jon Clayton:

If you liked this episode, think other people might enjoy it.

Jon Clayton:

Or just want to show your support, then please visit podchaser.com.

Jon Clayton:

Search for Architecture Business Club and leave a glowing five-star review.

Jon Clayton:

It would mean so much to me and makes it easier for new

Jon Clayton:

listeners to discover the show.

Jon Clayton:

If you just want to connect with me, you can do that on most social media

Jon Clayton:

platforms, just search for @mrjonclayton.

Jon Clayton:

The best place to connect with me online though is on LinkedIn.

Jon Clayton:

You can find a link to my profile in the show notes.

Jon Clayton:

Remember running your architecture business doesn't have to be hard.

Jon Clayton:

And you don't need to do it alone.

Jon Clayton:

This is Architecture Business Club.