How do you price your architectural services?
Jon Clayton:Maybe you charge a percentage of bill costs.
Jon Clayton:Or come up with a fixed price or maybe you charge by the hour.
Jon Clayton:But what can we learn from how other one-to-one service providers,
Jon Clayton:price and position their services?
Jon Clayton:And this episode of architecture business club, I chat with Janine
Jon Clayton:Coombs about a different approach to pricing and positioning your services.
Jon Clayton:Architecture business club is the weekly podcast for solo and small
Jon Clayton:firm architecture practice owners, just like you who want to build a
Jon Clayton:profitable future-proof architecture business that fits around their life.
Jon Clayton:I'm the host John Clayton.
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Jon Clayton:Right.
Jon Clayton:Let's get on with the show.
Jon Clayton:Janine Coombes is a service positioning expert who can help you earn much
Jon Clayton:more from your one to one services without slogging your guts out or
Jon Clayton:moving to a complicated business model.
Jon Clayton:She has an extensive background in business and marketing,
Jon Clayton:including working with big brands like EE, Orange and Europcar.
Jon Clayton:And for the last seven years, she's been helping small service
Jon Clayton:based business owners to better position and sell their offers.
Jon Clayton:She regularly speaks on big stages like Atomicon, You Are
Jon Clayton:the Media and MarketEd.Live.
Jon Clayton:She's also a skilled writer and flat out one of the most creative
Jon Clayton:content creators out there.
Jon Clayton:You can grab Janine's free guide, Six Steps to Charging More with 100
Jon Clayton:percent confidence at janinecoombes co.uk/charge-more-workbook.
Jon Clayton:Janine, welcome to Architecture Business Club.
Janine Coombes:Oh, thank you for having me.
Janine Coombes:It's a pleasure to be here.
Janine Coombes:Thank you for the lovely intro.
Jon Clayton:Oh, you're very welcome.
Jon Clayton:It's nice to get the chance to have a chat with you.
Jon Clayton:Um, before we dive straight into today's topic, I hear you've done
Jon Clayton:some stand up comedy and I wanted to ask, how did it feel the first time
Jon Clayton:you went out on stage to do comedy?
Janine Coombes:Now, I feel like I might have oversold myself here
Janine Coombes:because the first time was also the last time, but it was great.
Janine Coombes:I mean, I did a, I did a stand up comedy course and culminating in a showcase
Janine Coombes:where we all had to do a five minute set.
Jon Clayton:You're far braver than me.
Jon Clayton:I would not have the, uh, the guts to, to do that.
Jon Clayton:Um, and I thought it was, it was a good thing that they
Jon Clayton:wasn't quite as packed a room.
Jon Clayton:Was that good for the first time?
Janine Coombes:For, for me.
Janine Coombes:I thought it was, yeah, it really allayed any nerves I had because I have spoken
Janine Coombes:on stages before for hundreds of people.
Janine Coombes:So seven, I thought, Oh God, I can handle seven people.
Jon Clayton:Well done you.
Jon Clayton:So let's move on to the topic that we were going to talk about.
Jon Clayton:And typically there are three ways that architecture practices.
Jon Clayton:Typically charge for those services.
Jon Clayton:Um, a percentage fee of build costs, hourly rate of a fixed price.
Jon Clayton:But today we're going to talk about a different approach to
Jon Clayton:pricing architectural services.
Jon Clayton:This also applies to other service based business owners as well.
Jon Clayton:Um, and it's based on how coaches and consultants do things.
Jon Clayton:And we're also going to cover positioning and niching.
Jon Clayton:So I'm, I'm really looking forward to digging into this thing.
Jon Clayton:It's going to be really interesting.
Jon Clayton:So, um, Janine, what common mistakes do you see service providers
Jon Clayton:make when it comes to pricing?
Janine Coombes:I wouldn't tell people stop charging by the hour, stop charging
Janine Coombes:by percentage of the bill costs, whatever you're doing at the moment.
Janine Coombes:But what I would say is a common mistake is.
Janine Coombes:Selling architectural services, if you know what I mean, instead of selling
Janine Coombes:the benefit, if you can find a way to, um, promote yourself based on
Janine Coombes:the end result, and part of that is.
Janine Coombes:Being clear on who you want to work with ideally, who you've worked with in the
Janine Coombes:past that you've really enjoyed, what did they say they wanted when they first
Janine Coombes:spoke, spoke to you, um, if you can position it around that and, and carve out
Janine Coombes:a corner of the marketplace for yourself that is just yours, you're going to have
Janine Coombes:less comparing with competitors because in theory, like a direct competitor, um,
Janine Coombes:It becomes less of a thing, like there are fewer direct competitors if you can
Janine Coombes:carve out your corner of the marketplace.
Janine Coombes:And it's going to make it easier to make sales as well because people who you love
Janine Coombes:working with are going to see you and say, Oh, okay, I want to work with that person.
Janine Coombes:And, um, they, you become the only person for them rather than
Janine Coombes:in a sea of architects, you're just yet another architect.
Janine Coombes:And it leaves you open to people comparing you based on price, cost per hour or cost,
Janine Coombes:you know, overall cost, project cost.
Janine Coombes:You, you want to, as much as possible, move away being a commodity, move away
Janine Coombes:from being a commodity, if you can.
Jon Clayton:Oh, that's really interesting.
Jon Clayton:And that's the opposite of the way that a lot of people
Jon Clayton:within our industry do things.
Jon Clayton:Uh, it is often about, um, selling the, the service rather than the,
Jon Clayton:the outcome, you know, whether that's building design or selling plans.
Jon Clayton:So that's, um, it's, it's a different way to approach things for sure.
Janine Coombes:Yeah.
Janine Coombes:And it could be quite a big departure.
Janine Coombes:And I mean, at the end of the day, people are looking for an architect.
Janine Coombes:So you can't be too esoteric.
Janine Coombes:I can imagine you still, you know, you still have to appear in
Janine Coombes:front of people as an architect.
Janine Coombes:It's like, yes, I can solve.
Janine Coombes:These are the things that I actually do.
Janine Coombes:Um, you're in safe hands for these things that you're going to expect
Janine Coombes:an architect to be able to do.
Janine Coombes:Um, but yeah, I think the conversation we're going to have today, it's,
Janine Coombes:it's drawing on what I would advise coaches, you know, my bread and butter
Janine Coombes:is coaches, consultants, mentors, that kind of one to one service provider.
Janine Coombes:What can we learn?
Janine Coombes:What could we explore for architects to, to cross pollinate
Janine Coombes:and learn from those industries?
Jon Clayton:I love that because I think that there's, um, there's so
Jon Clayton:much that we can learn from people in different professions and different
Jon Clayton:industries that we can, we can cherry pick the good bits and apply those to
Jon Clayton:our own business in our own industry.
Jon Clayton:So I love that idea that we're, we're talking about.
Jon Clayton:You know how people from perhaps another world do things and
Jon Clayton:looking at how we can apply that to architecture business owners.
Jon Clayton:I think that's really great.
Jon Clayton:So how can we, as You know, architectural service providers, architects you
Jon Clayton:mentioned a little bit there about, um, how we present ourselves.
Jon Clayton:So how can we better present our services to potential clients?
Janine Coombes:Um, so this is easier if you've been running for a few years,
Janine Coombes:because when you've been running for a few years, you have, you know, many
Janine Coombes:clients under your belt and you know exactly who you like working with and
Janine Coombes:exactly who you don't like working with when you're first starting out.
Janine Coombes:It's a bit more of a trial and error, you're, you're deep in the trial and
Janine Coombes:error, you know, you think you've landed a good client and then they, they don't pay
Janine Coombes:you or they, they force you out of scope or, you know, horrible things happen.
Janine Coombes:So when you've been around the block a bit, it's easier for my, my process
Janine Coombes:is based on people who've been.
Janine Coombes:Being around the block and had a good many clients already, because
Janine Coombes:in an ideal world, you would have a look at the roster of clients you've
Janine Coombes:had in the past, identify the ones that you really love working with.
Janine Coombes:They brought you really exciting projects.
Janine Coombes:They've paid you well, they've paid you on time.
Janine Coombes:They don't quibble, they don't nitpick, they don't try and negotiate you down.
Janine Coombes:They don't try and compare you to other people too much.
Janine Coombes:Um, and then you can start noticing the themes in those.
Janine Coombes:Clients, and usually there are themes with the types of projects and the types
Janine Coombes:of personalities of people that, you know, they have come up in your research.
Janine Coombes:When looking at your old client base, um, and then you can, once
Janine Coombes:you've got backlit, then you can start appealing to those people.
Janine Coombes:So you can imagine an example might be like, maybe you like, really
Janine Coombes:love working with like boho people who have an eccentric approach and
Janine Coombes:they're, they want you to run with it and they've got a massive budget.
Janine Coombes:Or, you know, you can imagine any kind of variation on that theme of,
Janine Coombes:of a mixture of values, personality, what they want from you, budget, you
Janine Coombes:know, and using those combinations, you can put together your own unique.
Janine Coombes:Proposition?
Janine Coombes:I don't know whether I answered the question there.
Janine Coombes:I went off on one.
Jon Clayton:It's fine.
Jon Clayton:No, there's some really valuable insights there.
Jon Clayton:Um, yeah.
Jon Clayton:So if we are, if we reflect on the clients that we've already worked with, reflect
Jon Clayton:on those previous projects and look at which clients we enjoyed working with.
Jon Clayton:Which one's paid on time, um, which was generally a good experience for us.
Jon Clayton:It was a good working relationship between us as the service
Jon Clayton:provider and them as the client.
Jon Clayton:We can hone in our messaging on our positioning on attracting
Jon Clayton:more people like that.
Janine Coombes:Yeah.
Janine Coombes:Yeah.
Janine Coombes:And it becomes a virtuous circle because if you get a few more clients like
Janine Coombes:that, and then because you're focusing in on that and you enjoy working with
Janine Coombes:those people, you get better results.
Janine Coombes:They tell their friends, so you sort of get into the right circles,
Janine Coombes:um, and hopefully you get more referrals of the right kind.
Jon Clayton:interesting.
Jon Clayton:Getting the right kind of referrals.
Jon Clayton:Is that, is that a common problem that you found with other service providers
Jon Clayton:maybe getting the wrong referrals?
Janine Coombes:Yeah, it's rare that I come across a client who comes to me
Janine Coombes:saying, yeah, I'm getting all my work through referrals, but they're great.
Janine Coombes:Every single one is completely my ideal client.
Janine Coombes:I mean, it's just really hard to control what kind of referrals you get.
Janine Coombes:Um, I think it's luck if you've managed to get pure referrals that are brilliant.
Janine Coombes:I think either you're very, very easy to please or you've been very, very lucky.
Janine Coombes:I think it's, you know, especially in the early years, it's so tempting,
Janine Coombes:no matter what your business is, so tempting to accept all the business.
Janine Coombes:It's like all businesses, any business is good business.
Janine Coombes:I need money rolling in, I need clients.
Janine Coombes:And then gradually you start to think, hang on a minute.
Janine Coombes:Um, I don't think I really want.
Janine Coombes:But to an extent, I think people, it's another theme I see when working with
Janine Coombes:service based business owners is, um, what I hear a lot of is I like the variety
Janine Coombes:though, you know, people are telling me to niche, but I like the variety and I
Janine Coombes:think it's not a hundred percent true.
Jon Clayton:Hmm.
Janine Coombes:I think you could have variety without
Janine Coombes:accepting non ideal clients.
Jon Clayton:That's a good point.
Jon Clayton:Um, I wanted to ask about fee proposals and what approach that
Jon Clayton:you'd recommend when sending out a fee proposal or quotation.
Jon Clayton:Have you got any thoughts on that, Janine?
Janine Coombes:Um, what is it?
Janine Coombes:Paint the picture for me.
Janine Coombes:What's happened?
Janine Coombes:Where are they in the, in the sales process?
Jon Clayton:Um, well, okay.
Jon Clayton:It could be, it could be that somebody's Either got in touch made an initial
Jon Clayton:inquiry, again, different architectural practices will have a slightly different
Jon Clayton:way of doing this, but it will either be a case where somebody's got in touch.
Jon Clayton:They've had a conversation with the service provider, uh, maybe
Jon Clayton:there's been an email exchange.
Jon Clayton:And then either then they'll cut straight to the chase and send them out a price
Jon Clayton:or more commonly, what will happen is perhaps they might go out to visit the
Jon Clayton:customer, particularly if it's maybe a home owner that's looking to do a home
Jon Clayton:renovation, they might go and see them in person, visit the property and then follow
Jon Clayton:that up often with a simple proposal that perhaps just gets emailed off afterwards.
Jon Clayton:Um, I'm just wondering if there's any better ways that that could be
Jon Clayton:done, if the, if there's any better ways to presenting and sending a
Jon Clayton:fee proposal than just pinging off via email and hoping for the best.
Janine Coombes:Hmm.
Janine Coombes:This is a, it's a really good question.
Janine Coombes:So I think if somebody has just emailed you and asked for a proposal
Janine Coombes:without any communication, I think that it's not necessarily a red
Janine Coombes:flag, but I would, I would hold off from sending just a blank proposal.
Janine Coombes:I mean, you don't know, do you, until you've actually had a conversation.
Janine Coombes:But I mean, those, those conversations and those...
Janine Coombes:Um, that the insights you're going to get and the information you need
Janine Coombes:to put together a quote, like an accurate quote proposal, that's all
Janine Coombes:part of the relationship building.
Janine Coombes:So I definitely wouldn't share any pricing, any accurate pricing
Janine Coombes:or detailed pricing before that relationship building has been done.
Janine Coombes:Um, and the information gathering has been done.
Janine Coombes:I suppose after you've, you've, you know, maybe gone to visit, maybe you've
Janine Coombes:looked around, you've, you've done the.
Janine Coombes:Uh, due diligence, whatever you call it.
Janine Coombes:And you've put together, you've got enough information to put that proposal together.
Janine Coombes:I think emailing it is fine.
Janine Coombes:Some people have a lot of, they prefer actually to present the proposal.
Janine Coombes:So that's one idea and before I talk about that, I would like to state, you
Janine Coombes:know, if it ain't broke, don't fix it.
Janine Coombes:If you feel like you've got your proposal process and it's working for
Janine Coombes:you, disregard what I'm going to say.
Janine Coombes:If you feel like you're, you know, winning the proposals you want.
Janine Coombes:Um, But I have had certain clients have had success with actually saying, okay,
Janine Coombes:so we've had, we've had a conversation.
Janine Coombes:I've looked around the house or look around the property we've met in person.
Janine Coombes:I'm going to do your proposal.
Janine Coombes:What I normally do is present that back and then they can present it.
Janine Coombes:And what that allows you to do is cover off any objections as you go along.
Janine Coombes:It's so much harder to say, On a, on a piece of paper to, to explain the value
Janine Coombes:of all those different stages and explain that you, you can't haggle, you can't take
Janine Coombes:out chunk, you know, that chunk costs, say, you know, two grand to do that chunk.
Janine Coombes:No, you can't take that out because the whole thing will
Janine Coombes:fall flat and it won't work.
Janine Coombes:So it's easier to present that face to face or on Zoom.
Janine Coombes:Um, rather than sending it via email and hoping for the best.
Janine Coombes:Um, another point to make is in any way, shape or form, if you can put the final
Janine Coombes:price after reiterating the benefit.
Janine Coombes:Of what you're helping the person achieve, like say, they've said, you know, what
Janine Coombes:I really want is I want my mum to move in with me and I want her to feel not, I
Janine Coombes:want her to feel like she's part of the family, but also to have her own space,
Janine Coombes:like, you know, what you can imagine the conversations that are around that
Janine Coombes:might be quite emotional and might be quite rich and full of certain language.
Janine Coombes:If you can reiterate that on the proposal before putting the price,
Janine Coombes:instead of putting the price next to some hours or a percentage of the
Janine Coombes:overall cost that will remind them what they're paying for is the result.
Janine Coombes:They're not paying for your hours.
Janine Coombes:Does that make sense?
Jon Clayton:I love that.
Jon Clayton:So if in those initial conversations.
Jon Clayton:Before we get to the point of presenting a fee proposal or sending off a quotation,
Jon Clayton:we can dig into, find out what the underlying reasons are, like the kind
Jon Clayton:of emotional hook, if you like, as to why they're doing this thing, um,
Jon Clayton:and then to give them a reminder of that when we present that price that
Jon Clayton:say, look, you know, this is what it, this is the price, but this is to give
Jon Clayton:you this transformation of, you know, your elderly relative moving in and,
Jon Clayton:you know, all being under one roof, whatever the reasons are, I could see
Jon Clayton:how that could be really kind of powerful when you're presenting your offer.
Janine Coombes:Yeah.
Janine Coombes:Yeah.
Janine Coombes:I mean, I don't know whether architects tend to do that.
Janine Coombes:How much do they delve into the, the why's?
Janine Coombes:Hmm.
Jon Clayton:Well, in my experience, probably nowhere near enough.
Jon Clayton:That's something that I probably didn't do for quite a while throughout my career
Jon Clayton:of selling architectural services, and it's only in latter years that I've,
Jon Clayton:I've started doing that and try to integrate it into my own sales process.
Janine Coombes:Hmm.
Jon Clayton:to try and find out really like people will often ring up and
Jon Clayton:say, you know, we, we need some plans for a house extension, for example.
Jon Clayton:And so they kind of have an idea of what they think they,
Jon Clayton:what they think they need.
Jon Clayton:Um.
Jon Clayton:But then actually then digging in and finding out the reasons behind it,
Jon Clayton:it really does give you a much fuller picture of how motivated they are...
Janine Coombes:hmm.
Jon Clayton:to go ahead and, um, and also I think exploring the consequences of...
Jon Clayton:of not doing it as well.
Jon Clayton:Actually, they have reasons that they, why they want to do it, but also
Jon Clayton:asking them about what are the stakes?
Jon Clayton:What's at stake here?
Jon Clayton:You know, what are the consequences of not doing this thing?
Jon Clayton:Um, which is another interesting thing that I've started asking people as well.
Jon Clayton:Remember, don't forget to subscribe to my free weekly email newsletter.
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Jon Clayton:Now, back to the show.
Janine Coombes:Yes, that's really interesting, isn't it?
Janine Coombes:Like how motivated are they?
Janine Coombes:Because you could spend hours a month doing quotes for people who aren't really
Janine Coombes:that motivated to take action right now.
Janine Coombes:I mean that that would be a really frustrating place to
Janine Coombes:be in unless you probe the why why now what's really going on?
Janine Coombes:How how motivated are you to take action within the next few months?
Janine Coombes:You might think, you might end up thinking, oh, they've got, they've
Janine Coombes:said no because of me and it's not.
Janine Coombes:It's because they just weren't in a position to buy yet.
Janine Coombes:And that can start refining your sales process and your marketing.
Janine Coombes:Cause I always say, sell to people who are ready to buy, which sounds really
Janine Coombes:obvious, but so many people don't.
Janine Coombes:They, they meet people a little bit too early on in the process and they have
Janine Coombes:those sales conversations too early on when they end up in a no, it feels like
Janine Coombes:a rejection, like a personal rejection.
Janine Coombes:It's just like, they're not ready to buy yet.
Janine Coombes:They weren't ready to buy.
Jon Clayton:That's, um, that's a really interesting point.
Jon Clayton:And I think sometimes as You know, architects, architectural service
Jon Clayton:providers, we can forget that potentially this is, it's a huge investment
Jon Clayton:for people to make, particularly if it's a homeowner that's doing some
Jon Clayton:kind of renovation or extension.
Jon Clayton:Other than buying the house it might be their single biggest investment
Jon Clayton:that they make in the whole life.
Jon Clayton:You think how, how far ahead and how many, how much research you
Jon Clayton:might do if you're buying a car.
Jon Clayton:Or thinking about a family holiday.
Jon Clayton:Often it's done months and months in advance of when you're
Jon Clayton:actually ready to buy anything.
Jon Clayton:And I think we forget sometimes how long that lead-in time can be
Jon Clayton:before someone is ready to buy.
Janine Coombes:Yeah, years ago we had a terrible experience with a very pushy,
Janine Coombes:you know, she was part of a bigger company and she's, she was sent around
Janine Coombes:to give us a quote for our kitchen and we were, we were just speculating.
Janine Coombes:We were just like, well, what's, what's possible with this remodeling
Janine Coombes:of, you know, do we knock through?
Janine Coombes:Do we not knock through?
Janine Coombes:And she tried to go for the sale.
Janine Coombes:There and then it's like, we haven't even decided whether
Janine Coombes:we're knocking through or not yet.
Janine Coombes:How can you sell us?
Janine Coombes:And she was doing all these weird, like imaginary calls to the manager.
Janine Coombes:Yes.
Janine Coombes:I'm sorry.
Janine Coombes:I don't think it's going to be a yes.
Janine Coombes:They'll try.
Janine Coombes:She was trying to pressure us into buying.
Janine Coombes:What's going on?
Janine Coombes:This is weird.
Jon Clayton:No way.
Janine Coombes:I don't know whether those sorts of things work or not.
Janine Coombes:They must, they must work for a proportion of people.
Jon Clayton:Well, maybe, maybe, um, I mean, when it comes to, to get in
Jon Clayton:quotes, uh, I mean, most people will tend to get three, at least three quotes.
Jon Clayton:And this goes for kind of other service providers as well, but if people
Jon Clayton:are going to be spending significant amount of money on an architect or
Jon Clayton:an architectural service provider, probably going to get three quotes.
Jon Clayton:So in a competitive industry like architecture, how can
Jon Clayton:we stand out from the crowd?
Janine Coombes:Yeah.
Janine Coombes:I think that goes down to, we're going to have the conversation about niching.
Janine Coombes:How au fait are architects as a, in a, as an industry about niching?
Janine Coombes:Are they, do we have to give it a definition or not?
Jon Clayton:Let's, let's do the, the niching 101 or the niching for
Jon Clayton:the, uh, the listeners overseas.
Janine Coombes:Okay.
Janine Coombes:Right.
Janine Coombes:So I've got a love, hate, mainly hate relationship with the word niche
Janine Coombes:because I think it implies that your whole business focuses on a very narrow
Janine Coombes:proportion of the available marketplace.
Janine Coombes:I don't like that because.
Janine Coombes:It's, it feels very restrictive and it is restrictive.
Janine Coombes:Like it works for a minority of companies where they've taken a very, very
Janine Coombes:small proportion of their audience and they've really, really focused on it.
Janine Coombes:These companies are usually very big, usually the way they worked it.
Janine Coombes:Um, so they've got the volume, what you, you don't have to do that.
Janine Coombes:You can have.
Janine Coombes:A range of services for different people, and each offer has to have a very,
Janine Coombes:very sharp target market for each one.
Janine Coombes:So if I had, if Janine had a, um, I'm talking about myself in third person.
Janine Coombes:Now, if Janine had a fantasy football league for architects
Janine Coombes:and I had an architect firm, I would have like an offer for, um.
Janine Coombes:You know, let's use the example of Granny Annex.
Janine Coombes:I'd have, you know, right, you're looking for a Granny Annex?
Janine Coombes:I've got the perfect thing for you.
Janine Coombes:It's for people who absolutely love their loved one and they want to bring
Janine Coombes:them in, but they want to be part of the, you know, exactly how I...
Janine Coombes:Articulated it before.
Janine Coombes:That's, that's the offer for that person, right?
Janine Coombes:Um, and then I'd have a different one for total home remodeling, adding at least
Janine Coombes:33 percent to the footprint, and they've got a budget of at least 500 grand.
Janine Coombes:I don't know whether that's a lot or little, I don't know.
Janine Coombes:They've got at least a budget of, let's say a million, you know, and that would
Janine Coombes:be a very specific profile of person.
Janine Coombes:And then you might have a third one.
Janine Coombes:You start with one and get that going and then you can add more as you go along.
Janine Coombes:But being really targeted with the offers that you've got
Janine Coombes:would allow you to cut through.
Janine Coombes:And it's like, Oh, well you want this person.
Janine Coombes:You can absolutely pick one and you could go deep on that one thing.
Janine Coombes:You could be the kitchen diner person.
Janine Coombes:I don't know whether that's a desirable place to get, uh, to go for.
Janine Coombes:You could be the Victorian conversion kitchen diner person.
Janine Coombes:And you've done so many of them.
Janine Coombes:You can almost do them.
Janine Coombes:You can knock them out, bang, bang, bang, bang, bang.
Janine Coombes:And you could be more competitive on price because you were the absolute,
Janine Coombes:I know the problems that occur with Victorian properties and I, I know
Janine Coombes:what you're going to need before you even going to ask it and you
Janine Coombes:know, yes, you could, you could use.
Janine Coombes:The amount of time you could spend on each one because you're such an expert,
Janine Coombes:but you could arguably charge a little bit more because you'd be able to pick
Janine Coombes:bits up that a non specialist would miss.
Janine Coombes:Do you know what I mean?
Janine Coombes:I'm getting very excited.
Jon Clayton:I I get it, I get it.
Jon Clayton:Um, I, I love
Janine Coombes:I'm planning a whole architectural company.
Janine Coombes:I'm like, Ooh, I could have a, I could have an offer for this person.
Janine Coombes:Yeah.
Janine Coombes:I'm launching tomorrow.
Jon Clayton:Do it . Um, that's really interesting though, because I love
Jon Clayton:the idea that, 'cause I, I think there's probably some misconceptions
Jon Clayton:there about this idea of niching that in niching it's like, oh, well
Jon Clayton:I have to just be like the garage conversion guy or whatever was actually.
Jon Clayton:As long as the offers are niche that you could actually still serve people
Jon Clayton:in a variety of different ways.
Jon Clayton:As long as the messaging is like crystal clear and very specific for
Jon Clayton:each of those individual offers.
Janine Coombes:Yeah.
Janine Coombes:And it would help if they came under the same banner, you know,
Janine Coombes:it would help if you could imagine if you were the garage conversion
Janine Coombes:guy, that would be really handy.
Janine Coombes:You would cut through really, really well.
Janine Coombes:And then you could have offers within that category.
Janine Coombes:You could say, you know, you've got a small, medium and large or large.
Janine Coombes:You could have, you know, um, what would large be?
Janine Coombes:Double garage, dugout, basement, pool installation.
Janine Coombes:I don't know.
Jon Clayton:Okay.
Jon Clayton:So as long as try and keep those offers within the same realm, we don't want
Jon Clayton:to be doing like, you know, a garage conversion guy stroke, comedy, juggler.
Jon Clayton:Expert.
Janine Coombes:Well, no, I mean, that would be really diverse, wouldn't it?
Janine Coombes:But I'm wondering, you know, if you had an architecture firm that had.
Janine Coombes:You logically could have total home conversion, garage conversion, extension,
Janine Coombes:kitchen, diner extension, annex.
Janine Coombes:You could have those things.
Janine Coombes:If you could have them all still with an umbrella over them, like
Janine Coombes:I only deal with people whose properties are 10 million plus
Jon Clayton:Yep.
Janine Coombes:they, they want the, they want everything to a certain standard.
Janine Coombes:You know, what are those indicators that those people would want?
Janine Coombes:If you can have a theme, it would be better.
Jon Clayton:Got it.
Jon Clayton:A common thing is that there'll be some practices that will specialize just in
Jon Clayton:what we call like domestic client work.
Jon Clayton:So homeowners do renovations and extensions, but then there's also
Jon Clayton:commercial clients that maybe, you know it could be works to business
Jon Clayton:premises, or it could be a housing development or property developer or
Jon Clayton:kind of anything else, anybody else that needs architectural services that
Jon Clayton:isn't doing, doing works on their home.
Jon Clayton:So that's another way that it could be kind of, um, contained within a niche.
Jon Clayton:It could be, we just do commercial work and these are the offers, or we just
Jon Clayton:do the domestic client work, and these are the ways that you can work with us.
Janine Coombes:Yeah, yeah.
Janine Coombes:Good point.
Janine Coombes:Yeah.
Janine Coombes:I hadn't really got that in my head.
Janine Coombes:Um, exactly.
Janine Coombes:Yeah.
Janine Coombes:You can imagine there might be niches, let's use that word, within
Janine Coombes:the commercial sector as well.
Jon Clayton:Hmm.
Jon Clayton:So
Janine Coombes:Warehouse remodelling or something.
Jon Clayton:on the, on the subject of niches then, we've talked a little bit
Jon Clayton:about niching and some of the benefits.
Jon Clayton:So are there any other benefits of niching that we haven't already covered,
Jon Clayton:um, that are worth, worth sharing?
Janine Coombes:I think, um, one of the benefits of niching, one of the
Janine Coombes:almost side benefits, because the main benefit is you're going to cut through
Janine Coombes:easier and you're going to be able to get easier, inverted commas, leads and
Janine Coombes:arguably charge more, I think it just.
Janine Coombes:It does have a halo effect once you've cracked it, it does have a momentum
Janine Coombes:of itself and you will start getting those better quality referrals,
Janine Coombes:people you'll be known for stuff.
Janine Coombes:I think it's just a, a sort of a, yeah, your, your, the ball
Janine Coombes:is rolling in your favour.
Janine Coombes:Um, and it will allow you to say no to the smaller jobs.
Janine Coombes:I don't know, I can imagine somebody specializing in smaller jobs, but if
Janine Coombes:you, you know, the jobs that you find less desirable, they will crop up
Janine Coombes:less and you'll have to say yes, less.
Janine Coombes:To those less desirable jobs.
Janine Coombes:It does focus your mind and you, you, when you get it right, it does click.
Janine Coombes:You're like, ah, I found my groove and it, it does.
Janine Coombes:It's good for your confidence.
Janine Coombes:It's good for your marketing cut through.
Janine Coombes:It's, it's like a halo effect hits all elements of your business.
Jon Clayton:So if there's anyone who's struggling to price their, their
Jon Clayton:architectural services, could you give a quick summary of what you'd recommend to
Jon Clayton:do based on what we've talked about today?
Janine Coombes:Ooh, if they're struggling are we talking about
Janine Coombes:somebody a bit earlier on in their architectural business?
Jon Clayton:Not, not necessarily, not necessarily.
Jon Clayton:It could be somebody that's been, um, I mean, I've been doing it
Jon Clayton:for a long, long time and, and.
Jon Clayton:Even sometimes I question pricing and, and have struggles with it.
Jon Clayton:So it could be somebody that's an established business owner.
Janine Coombes:What I like doing sometimes for, for myself.
Janine Coombes:And I know it's helpful for clients as well is sometimes you can almost
Janine Coombes:what's the word, not taunt yourself, but you can say, look, look at what
Janine Coombes:these other people are paying, uh, are charging and they're not going to do the
Janine Coombes:detailed work that you're going to do.
Janine Coombes:They're not going to care as much as you, they, they've got other costs
Janine Coombes:built in, you know, Sometimes looking at what the slicker, bigger businesses
Janine Coombes:are charging for things can give you confidence that you can charge more.
Janine Coombes:So that's, that's something like practical that you can do.
Janine Coombes:Um, I mean, a lot of it is experience.
Janine Coombes:Charge.
Janine Coombes:You know, when somebody bites your hand off that you've charged too little.
Jon Clayton:Hmm.
Janine Coombes:And gradually you learn to charge a bit more.
Janine Coombes:Um, what, you know, the biggest tip, which we've already shared
Janine Coombes:is, is placing the price in your own mind as much as the clients.
Janine Coombes:If you can really associate the price, what you're charging with the benefit
Janine Coombes:you're bringing to their life, that how will their life be afterwards?
Janine Coombes:What have other clients said?
Janine Coombes:After you've helped them remodel their house or, or, you know, in the,
Janine Coombes:in the business context after you've created this, you know, knowing a
Janine Coombes:hundred percent that it's safe and fit for purpose and whatever money
Janine Coombes:you've managed to do for testimonials.
Janine Coombes:If you managed to get some kind words after you've done a job, you know, it's
Janine Coombes:so safe in your own mind that the price is, that's what they're paying for.
Janine Coombes:Not your time, not the actual drawings that you're doing for them.
Janine Coombes:That's.
Janine Coombes:One of the best things you can do, but a lot of it is just iterations,
Janine Coombes:you know, getting a bit bolder and, and you know, the next price
Janine Coombes:put it up a bit and the next price put it next time, put it up a bit.
Jon Clayton:I love that.
Jon Clayton:That's a great tip.
Jon Clayton:And we could even do that after every project, I suppose,
Jon Clayton:just tweaking it upwards.
Janine Coombes:Yeah.
Janine Coombes:Yeah.
Janine Coombes:I know quite a few people who every, every sale they get, they add on whatever
Janine Coombes:it is, five, 10 percent and they've made another sale, they put on five, 10%.
Jon Clayton:Brilliant.
Jon Clayton:Um, Janine, is there anything else you wanted to say that we, we haven't
Jon Clayton:covered in the conversation today?
Janine Coombes:I feel like we've been very efficient.
Janine Coombes:I feel like we've, we've covered pricing and proposals and niching and touched
Janine Coombes:on sort of sales processes and things.
Janine Coombes:I think, yeah, I can't think of anything off the top of my head.
Jon Clayton:Brilliant.
Jon Clayton:Well, we've, we've done a good job then.
Jon Clayton:Before we kind of wrap everything up, um, I wanted to ask, I, I love travel and
Jon Clayton:discovering new places and I was wondering if you could tell me one of your favorite
Jon Clayton:places and what you love about it.
Janine Coombes:Now, do you mean a building?
Jon Clayton:Not necessarily, it can be a building or it could just be
Jon Clayton:any place, anywhere in the world, down the end of your street, abroad,
Janine Coombes:Oh, that's all right.
Janine Coombes:Cause my, what springs to mind is down the end of my street.
Janine Coombes:We moved to, we moved to this area a couple of years ago.
Janine Coombes:Um, I'm now in North Hampshire and, um.
Janine Coombes:One of the things I absolutely love about it is I can walk to
Janine Coombes:Ludshott Common from my house.
Janine Coombes:So, one of my favourite things to do on a weekend.
Janine Coombes:Um, is get away from my family on my own and I walked through Ludshott
Janine Coombes:Common and I go to this posh deli place with the, has a restaurant,
Janine Coombes:but if I get there early, I can just have a nice cup of coffee on my own.
Janine Coombes:And you know, the walking clears my mind and I have a little notebook
Janine Coombes:and I write some notes down and you know, it could be anything.
Janine Coombes:It could be journaling.
Janine Coombes:It could be ideas for my business.
Janine Coombes:It could be.
Janine Coombes:Anything at all.
Janine Coombes:And I walk back and it's lovely.
Janine Coombes:That's one of my favorite, favorite places and favorite things to do at the moment.
Jon Clayton:Oh, that sounds fantastic.
Jon Clayton:I love that.
Jon Clayton:Brilliant.
Jon Clayton:So where can people go online to find out more about you, Janine?
Janine Coombes:If they want to come and connect with me, LinkedIn is
Janine Coombes:my favorite social media channel.
Janine Coombes:So look up Janine Coombes at LinkedIn and don't be shy.
Janine Coombes:Send me a connection request.
Janine Coombes:If you just want, if you're just nosy and want to see what I'm all about,
Janine Coombes:then go to janinecoombes.co.uk.
Jon Clayton:Awesome.
Jon Clayton:And can you remind everyone how to grab your free Charging More resource?
Janine Coombes:Yes.
Janine Coombes:So my, my, uh, freebie takes you through six steps to
Janine Coombes:charging more with confidence.
Janine Coombes:It's a great little resource, even if I do say so myself,
Janine Coombes:and I can't remember the URL.
Janine Coombes:Janinecoombes.co.uk/charge-dash-more-dash-workbook is it?
Jon Clayton:I've got it here.
Jon Clayton:It's janinecoombes.co.uk/charge-more-workbook.
Jon Clayton:And I'll put, You got it right anyway.
Jon Clayton:And I will put that in the show notes so that everybody can go and get that.
Jon Clayton:Uh, absolutely.
Jon Clayton:Go and go and grab that from Janine.
Jon Clayton:It's a, it's a really good resource.
Jon Clayton:So Janine just thanks ever so much for coming on the show.
Jon Clayton:It's been great to chat with you today.
Janine Coombes:Brilliant.
Janine Coombes:Thank you so much, Jon.
Janine Coombes:I've really enjoyed it.
Jon Clayton:In the next episode, I chat with Chris Baxter.
Jon Clayton:Founder of studio 11 architecture.
Jon Clayton:You'll discover how business coaching transformed Chris's architectural
Jon Clayton:practice and learned how coaching can have a profound impact, not just
Jon Clayton:on your business, but also on your personal growth as a business owner.
Jon Clayton:You won't want to miss it.
Jon Clayton:Thanks so much for listening to this episode of Architecture Business Club.
Jon Clayton:If you liked this episode, think other people might enjoy it.
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Jon Clayton:If you just want to connect with me, you can do that on most social media
Jon Clayton:platforms, just search for @mrjonclayton.
Jon Clayton:The best place to connect with me online though is on LinkedIn.
Jon Clayton:You can find a link to my profile in the show notes.
Jon Clayton:Remember running your architecture business doesn't have to be hard.
Jon Clayton:And you don't need to do it alone.
Jon Clayton:This is Architecture Business Club.