1 00:00:26,430 --> 00:00:35,130 Robert Berry: Welcome to audit bites the show where we give you bite-sized chunks of information and education to help you Excel in your audit career. 2 00:00:35,580 --> 00:00:54,860 Join our host, Robert Berry as we tackle another tough auditing topic this week. 3 00:00:55,370 --> 00:00:56,745 Hey, Hey friends. 4 00:00:56,745 --> 00:00:57,974 Welcome to audit bites. 5 00:00:58,334 --> 00:01:07,365 The first, the very first live show where we talk about well auditing and you can get CPEs just for watching or listening to me. 6 00:01:07,695 --> 00:01:12,255 So check us out at auditbites.com or on your favorite podcasting platforms. 7 00:01:12,705 --> 00:01:16,425 Now this, today, is episode 15 and you've seen the title. 8 00:01:16,695 --> 00:01:20,445 Don't be an arrogant auditor. 9 00:01:20,985 --> 00:01:22,804 And I'm your host award winning. 10 00:01:23,745 --> 00:01:27,915 Robert Berry, but again, you've seen the title for today. 11 00:01:29,445 --> 00:01:32,475 Don't be an arrogant auditor. 12 00:01:32,925 --> 00:01:34,065 So what do I mean by that? 13 00:01:34,755 --> 00:01:45,675 The arrogant auditor, look, you've seen them, you know, the ones you go into audit engagements and they know everything about the client and they tell you how terrible the client is. 14 00:01:46,065 --> 00:01:52,415 You see, they've been auditing this client for many, many years and they know where all the skeletons are. 15 00:01:54,105 --> 00:01:57,615 Let me know if you've ever encountered an auditor like that. 16 00:01:58,215 --> 00:02:01,845 They know everything that's happening in the department and everything is terrible. 17 00:02:02,025 --> 00:02:08,925 Furthermore, if the client would only listen to them, everything would be okay. 18 00:02:09,705 --> 00:02:13,815 You see, this is the attitude that your arrogant auditor would take. 19 00:02:14,175 --> 00:02:22,260 They know everything about the client and the client would be better off if they simply listened to them. 20 00:02:22,830 --> 00:02:29,640 So before we go any further, let's just define what arrogant is. 21 00:02:30,540 --> 00:02:33,360 Let's define what arrogant is. 22 00:02:34,530 --> 00:02:36,090 Let's just take a dictionary definition. 23 00:02:36,140 --> 00:02:37,460 Let's talk about arrogance for a minute. 24 00:02:37,880 --> 00:02:47,960 The definition from Oxford languages in the dictionary is having or revealing an exaggerated sense of one's own importance or ability. 25 00:02:49,755 --> 00:02:51,015 Again, you've seen them. 26 00:02:51,585 --> 00:02:56,655 They talk at the clients, not to the clients. 27 00:02:56,685 --> 00:03:01,335 Again, they talk at the client, not to the clients. 28 00:03:01,785 --> 00:03:06,945 And my man Thomas is here and Thomas says, thankfully, I know I'm not an arrogant auditor. 29 00:03:07,365 --> 00:03:07,815 I really. 30 00:03:09,135 --> 00:03:11,425 I really do already know everything about, 31 00:03:17,445 --> 00:03:19,455 oh, that was funny. 32 00:03:19,905 --> 00:03:20,355 Um, 33 00:03:23,705 --> 00:03:27,665 I wasn't expecting that this early in the morning, Thomas man. 34 00:03:29,985 --> 00:03:30,435 All right. 35 00:03:30,675 --> 00:03:33,985 So now that we've had our comic relief from my man Thomas. 36 00:03:34,990 --> 00:03:37,000 Let's go back to the arrogant auditor again. 37 00:03:37,690 --> 00:03:45,550 Now mind you, there's a difference between giving your audit staff a heads up on your client's culture versus downright arrogance. 38 00:03:45,580 --> 00:03:49,570 So let's define the difference between the two, a heads up might sound something like this. 39 00:03:50,170 --> 00:03:52,660 "Look, guys, this client has had problems in the past. 40 00:03:52,900 --> 00:03:57,220 Go check out the work papers and the report and you'll see what they've had problems with." 41 00:03:57,760 --> 00:04:08,555 You see someone who's just giving you a heads up will tell you factually why they're saying the things that they're saying, whereas that arrogant auditor, well, here's what they might do. 42 00:04:09,995 --> 00:04:12,845 They might start using ad hominem arguments with your clients. 43 00:04:12,845 --> 00:04:22,565 And you guys have heard me talk about ad hominem arguments and you know, just how much I love at ad hominem arguments, but that's what an arrogant auditor will do. 44 00:04:22,835 --> 00:04:25,415 They'll start to say things like, oh, this client is terrible. 45 00:04:26,510 --> 00:04:31,820 Oh, this client is crazy, but they won't add any substance behind anything that they say. 46 00:04:32,180 --> 00:04:32,300 Now. 47 00:04:32,330 --> 00:04:33,110 Here's what I will say. 48 00:04:33,260 --> 00:04:46,250 You have to watch for anyone who uses ad hominem arguments, especially in auditor though, because what happens is they don't support what they're saying with any type of facts and good morning Eylea. 49 00:04:46,340 --> 00:04:47,270 Good to see you here. 50 00:04:48,740 --> 00:04:49,160 So. 51 00:04:50,270 --> 00:04:53,600 You don't want to be an arrogant auditor, if you are. 52 00:04:53,630 --> 00:04:54,680 Here's what happens. 53 00:04:55,070 --> 00:04:59,570 Arrogant auditors, miss out on significant opportunities in their career. 54 00:04:59,870 --> 00:05:03,290 There are three negative consequences to being a negative auditor. 55 00:05:03,350 --> 00:05:04,550 And guess what? 56 00:05:05,030 --> 00:05:06,500 I'm about to talk about them. 57 00:05:06,830 --> 00:05:13,340 So let's just get right into what are the three negative consequences of being an arrogant auditor? 58 00:05:13,370 --> 00:05:19,610 Well, first arrogant auditors, miss opportunities to learn something new. 59 00:05:20,450 --> 00:05:23,180 Every audit is a learning experience. 60 00:05:24,110 --> 00:05:25,040 Let me say that again. 61 00:05:25,520 --> 00:05:28,010 Every audit is a learning experience. 62 00:05:28,220 --> 00:05:35,270 Your whole job is to go in, ask a lot of really good questions, assess an environment and give a conclusion. 63 00:05:35,780 --> 00:05:39,440 That means you have to learn something about the environment that you are evaluating. 64 00:05:39,800 --> 00:05:48,230 Could you imagine going into the doctor, and as soon as you walk into his or her office, they automatically tell you what's wrong with you without asking you any questions or doing an evaluation. 65 00:05:48,590 --> 00:05:52,940 That's the equivalent of an arrogant auditor who does ask any questions. 66 00:05:53,090 --> 00:06:01,490 If you're an arrogant auditor, you will miss out on opportunities to learn something new because every audit is a learning experience. 67 00:06:01,820 --> 00:06:13,160 The second thing, the second bad consequence of being an arrogant auditor, well, after not learning something new, you miss opportunities to connect with your clients. 68 00:06:13,910 --> 00:06:14,720 Let me say that again. 69 00:06:14,870 --> 00:06:19,160 If you're an arrogant auditor, you miss opportunities to connect with your cilents. 70 00:06:19,955 --> 00:06:20,795 So think about this. 71 00:06:21,245 --> 00:06:26,375 Connecting with clients allows you to collaborate and to contribute to building a better organization. 72 00:06:26,705 --> 00:06:30,335 And that connection often starts with listening and learning. 73 00:06:31,055 --> 00:06:32,945 Arrogant people don't listen well.. 74 00:06:33,695 --> 00:06:35,975 Arrogant people don't learn and grow. 75 00:06:36,185 --> 00:06:42,185 Arrogant people don't move from point A to point B arrogant people don't learn how to do new and different things. 76 00:06:42,395 --> 00:06:45,455 Arrogant people are also usually passive aggressive communicators. 77 00:06:45,455 --> 00:06:50,375 And you guys know, you know, how I feel about passive aggressive communicators. 78 00:06:50,615 --> 00:06:54,785 So let me just go back to my audience for a minute because we have a few people. 79 00:06:57,955 --> 00:06:58,975 Marvin says, hello. 80 00:06:58,975 --> 00:07:00,505 Hey Marvin, how's it going? 81 00:07:00,505 --> 00:07:03,415 I hope all is well with you. 82 00:07:03,745 --> 00:07:07,015 And Leslie Hamburg is here as Lee what's going on. 83 00:07:07,345 --> 00:07:11,215 Leslie says, wonder what type of relationship arrogant auditors have with their clients? 84 00:07:11,425 --> 00:07:17,635 Well, Leslie stay tuned because we're about to cover some of that because as I just said, you're saying. 85 00:07:18,380 --> 00:07:19,640 Thing that you miss out on. 86 00:07:19,640 --> 00:07:23,600 If you're an arrogant an auditor is you miss out on opportunities to connect with your clients. 87 00:07:23,900 --> 00:07:29,270 So that relationship has got to be pretty bad if you're not connecting with your clients. 88 00:07:29,660 --> 00:07:33,550 But the third thing that you miss out on, if you're an arrogant auditor. 89 00:07:33,550 --> 00:07:38,480 But let's go back to number one and two first, first arrogant auditors, miss opportunities to learn something new. 90 00:07:39,530 --> 00:07:41,540 Every audit is a learning experience. 91 00:07:41,690 --> 00:07:43,400 So you will miss out on that opportunity. 92 00:07:44,345 --> 00:07:51,875 But the second thing is well, arrogant, auditors, miss opportunities to truly connect with clients. 93 00:07:52,085 --> 00:07:57,635 But the third thing is if you're an arrogant auditor, you miss out on opportunities to serve your clients. 94 00:07:58,355 --> 00:08:04,115 See if you're an arrogant audit and your clients won't trust you, and then you won't be able to perform your job. 95 00:08:04,625 --> 00:08:09,425 So how do you identify an arrogant auditor. 96 00:08:09,725 --> 00:08:11,035 That's the question for today. 97 00:08:11,855 --> 00:08:14,055 How do you identify an arrogant auditor? 98 00:08:14,345 --> 00:08:17,915 I'm going to give you three ways that you can identify an arrogant auditor. 99 00:08:17,945 --> 00:08:36,710 But before we do that, if you would like this breakdown on arrogant auditors and the other types of auditors that I've identified these personalities are well-defined in my book, ask better questions, get better answers, perform better audits. 100 00:08:36,710 --> 00:08:47,720 You see in this book, I break down different personalities for auditors, as well as different personalities for audit clients and how to deal with each of those different personalities. 101 00:08:47,960 --> 00:08:48,770 So see this book. 102 00:08:49,425 --> 00:08:52,995 This book hit the top 50 in the U S and it hit number one in France. 103 00:08:52,995 --> 00:08:53,655 Why France? 104 00:08:53,865 --> 00:08:54,435 I don't know. 105 00:08:54,435 --> 00:08:55,185 Don't ask me. 106 00:08:55,425 --> 00:08:56,475 Is it written in French? 107 00:08:56,595 --> 00:08:57,855 No, it's in English. 108 00:08:59,295 --> 00:09:04,725 I also have a great one or two day seminar surrounding the principles that are in this book. 109 00:09:05,715 --> 00:09:09,075 If I remember to I'll go back and drop a link to the book. 110 00:09:10,250 --> 00:09:24,530 In the chat, but if you want to get a jumpstart after this live show is over, go to ask, get performed.com again, that is asked, get perform.com and Leslie, thank you very much for your kind words. 111 00:09:24,560 --> 00:09:26,180 Leslie says it is a great book. 112 00:09:26,450 --> 00:09:28,339 See, I didn't have to see it. 113 00:09:28,430 --> 00:09:29,569 Somebody else said it for me. 114 00:09:29,569 --> 00:09:33,200 Thank you, Leslie, because I mean, you may not have trusted me if I had just said. 115 00:09:34,400 --> 00:09:42,890 So now back to our regularly scheduled program, listen, some of you guys may not think that you appear arrogant. 116 00:09:43,490 --> 00:09:44,300 Let me say that again. 117 00:09:44,600 --> 00:09:50,720 Some of you may not think that you appear arrogant and some of you may not be arrogant, but there's this thing called being accidentally. 118 00:09:51,590 --> 00:09:53,360 Now, some of you are scratching your head right now. 119 00:09:53,630 --> 00:09:55,190 No, it's either on purpose or not. 120 00:09:55,490 --> 00:09:57,380 You can be accidentally arrogant. 121 00:09:57,380 --> 00:10:14,090 And so let's talk about that for just one moment and what that means and what that looks like, because I know it may sound strange and you may think that there is no such thing as accidentally arrogant, but let me give you an example and I'm going to give you a personal example of what that looks like. 122 00:10:14,600 --> 00:10:20,765 So at one point, In my life, I changed careers. 123 00:10:21,035 --> 00:10:24,065 So I moved from financial services to higher education. 124 00:10:24,635 --> 00:10:28,715 Now I entered the higher education industry as an audit director. 125 00:10:28,985 --> 00:10:29,765 Let me say that again. 126 00:10:30,005 --> 00:10:33,755 I entered the higher education industry as an audit director. 127 00:10:34,849 --> 00:10:39,200 And I knew nothing about the higher education industry, but I did know about auditing. 128 00:10:39,770 --> 00:10:41,510 So I did what any good auditors should do. 129 00:10:41,510 --> 00:10:43,190 I studied the higher education industry. 130 00:10:43,190 --> 00:10:44,089 I went to training. 131 00:10:44,119 --> 00:10:48,800 I actually got certified in some kind of higher education industry, something, something or another. 132 00:10:49,400 --> 00:10:53,119 So I had a lot of catch-up to do, and I was working hard to do that catch. 133 00:10:54,970 --> 00:11:04,420 But then one of my first engagements in the higher education industry was surrounding our banking relationships and our credit cards that we had, um, at the university. 134 00:11:05,440 --> 00:11:07,390 Oh boy, I felt happy. 135 00:11:07,390 --> 00:11:09,370 I was like, woo we're talking banking. 136 00:11:09,610 --> 00:11:10,900 We're speaking my language. 137 00:11:11,230 --> 00:11:16,930 And so my clients invited me to meetings while they were talking about, we were moving to another credit card processing platform. 138 00:11:17,620 --> 00:11:17,710 Okay. 139 00:11:18,530 --> 00:11:33,170 They invited me to meetings and because I understood the financial services industry, I had a lot to offer or so I felt now in these meetings, I was talking a lot because I knew what I was talking about. 140 00:11:33,860 --> 00:11:33,980 Okay. 141 00:11:35,599 --> 00:11:40,790 You see what had happened was the kind of credit card processing that they were doing was something that was fairly new. 142 00:11:41,210 --> 00:11:44,480 So there were certain things that I did know and certain things that I didn't know. 143 00:11:44,720 --> 00:11:49,490 And while I did add some value at some points in time, I should've just shut up. 144 00:11:52,115 --> 00:11:54,155 My goal was not to be mean or malicious. 145 00:11:54,155 --> 00:11:56,045 My goal was to help. 146 00:11:56,615 --> 00:12:08,075 But while I thought I was helping at some points, I did appear just a tad bit arrogant and it hit me one day when I was sitting in a meeting and we were having these discussions and someone said something. 147 00:12:08,685 --> 00:12:09,645 And I thought about it. 148 00:12:09,675 --> 00:12:14,355 I was like, wait a minute, I'm talking entirely too much because I haven't heard enough from my clients. 149 00:12:14,775 --> 00:12:24,495 And this was many, many years ago, but this is what started me to thinking, you know, sometimes we can accidentally do things that make us look unfavorable. 150 00:12:25,845 --> 00:12:35,155 So now again, you have people who can sometimes be just outright arrogant, but sometimes, sometimes you can. 151 00:12:36,065 --> 00:12:40,415 Accidentally arrogant, which is going to make you miss out on opportunities with your audit clients. 152 00:12:40,685 --> 00:12:42,845 You're going to miss out on an opportunity to connect with them. 153 00:12:43,085 --> 00:12:45,724 You're going to miss out on the opportunity to learn something new. 154 00:12:46,175 --> 00:12:49,595 You're going to miss out on opportunities to help improve your organization. 155 00:12:50,645 --> 00:12:51,724 I mean, you think about this. 156 00:12:52,025 --> 00:12:55,505 My clients invited me there as a casual observer, as a trusted advisor. 157 00:12:55,805 --> 00:12:57,935 I wasn't there to control their process. 158 00:12:58,234 --> 00:13:03,275 I was there to ensure that proper controls were in place and because I was talking a little bit too much. 159 00:13:04,265 --> 00:13:07,085 I may have done some things to tarnish that relationship. 160 00:13:07,385 --> 00:13:12,454 Fortunately, I was able to salvage it before it got too bad. 161 00:13:12,454 --> 00:13:18,275 So the question that I asked is how can you identify an arrogant auditor? 162 00:13:18,484 --> 00:13:19,265 That's the question? 163 00:13:19,265 --> 00:13:27,335 How can you identify an arrogant auditor now, before we go there, let's go back to the comments, Thomas. 164 00:13:27,335 --> 00:13:27,694 Thank you. 165 00:13:27,694 --> 00:13:30,335 My friend dropped the link to my book. 166 00:13:31,550 --> 00:13:32,480 In the chat. 167 00:13:32,780 --> 00:13:39,680 So if you guys want to go, I think I may actually have, um, the first two chapters up so that you can read. 168 00:13:39,680 --> 00:13:40,370 I can't remember. 169 00:13:40,640 --> 00:13:42,109 I think I do, but I'm not real sure. 170 00:13:42,650 --> 00:13:46,579 Now my man Clearance is here and Clarence says he agrees with Leslie. 171 00:13:46,579 --> 00:13:47,359 It's a great book. 172 00:13:47,690 --> 00:13:48,770 Thank you very much Clearance. 173 00:13:48,770 --> 00:13:51,200 And Leslie, you guys are really making my day. 174 00:13:52,744 --> 00:13:55,190 And Marvin says, thanks Thomas for sharing. 175 00:13:56,835 --> 00:13:59,835 Clarence is talking about my other book, creating wonderful work papers. 176 00:13:59,835 --> 00:14:01,155 He said, it's also a good, thank you. 177 00:14:01,155 --> 00:14:01,545 My man. 178 00:14:01,545 --> 00:14:02,655 You Clarence. 179 00:14:02,835 --> 00:14:03,975 You're selling me today, man. 180 00:14:03,975 --> 00:14:04,095 Am. 181 00:14:04,105 --> 00:14:05,682 I might have to send you a commission check. 182 00:14:06,825 --> 00:14:07,185 Yeah. 183 00:14:07,185 --> 00:14:11,265 So that's the first book written entirely about work papers. 184 00:14:11,655 --> 00:14:13,905 That's all now is still here. 185 00:14:13,905 --> 00:14:14,775 Thank you, my friend. 186 00:14:14,775 --> 00:14:17,355 She says you can apply this information to any field. 187 00:14:17,565 --> 00:14:19,185 We closed doors being arrogant. 188 00:14:19,515 --> 00:14:20,745 You are absolutely correct. 189 00:14:20,775 --> 00:14:21,855 You guys don't know Eylea. 190 00:14:21,865 --> 00:14:24,825 She's a mindset coach amongst some of the other things that she does. 191 00:14:25,910 --> 00:14:34,819 A lot of the principles that I talk about with auditors are really about your mindset, because anybody can teach you the technical skills, but really mindset, soft skills. 192 00:14:35,030 --> 00:14:39,740 Those are the hardest skills, but those are the skills that will get you the furthest in your career. 193 00:14:39,740 --> 00:14:44,329 And those are also the skills that will make you the most money in your audit career. 194 00:14:44,839 --> 00:14:50,540 And mark is here in mark says, Hey, Robert, how do you deal with an arrogant client mark? 195 00:14:50,810 --> 00:14:51,829 Here's what I'll say to them. 196 00:14:52,790 --> 00:14:53,200 You got to get. 197 00:14:54,170 --> 00:15:02,570 I talk about arrogant clients in the book, I named four or five different client personality types, how to recognize them and how to deal with them. 198 00:15:02,750 --> 00:15:10,580 But today we're talking about us because we'll in order to fix the outside, you have to fix the inside first. 199 00:15:10,790 --> 00:15:14,330 So I want us auditors to deal with the things that are ailing us first. 200 00:15:14,510 --> 00:15:15,680 And then we can go outside. 201 00:15:16,010 --> 00:15:21,530 I may do an episode on one type of a audit client in one of these audit bites, PI. 202 00:15:22,475 --> 00:15:24,005 But very good question. 203 00:15:24,555 --> 00:15:25,475 You want to know the answer? 204 00:15:25,835 --> 00:15:26,345 It's in the book. 205 00:15:27,185 --> 00:15:30,305 I'm sorry. 206 00:15:30,305 --> 00:15:31,985 I just went back up to clearance again. 207 00:15:31,985 --> 00:15:40,055 So the question that we were at is how can you identify an arrogant auditor? 208 00:15:40,325 --> 00:15:42,755 Well, here's your first name? 209 00:15:43,985 --> 00:15:45,215 You might be arrogant auditors. 210 00:15:45,455 --> 00:15:47,075 If you talk more than your client. 211 00:15:48,155 --> 00:15:51,455 Now I know some people get nervous and they talk about. 212 00:15:52,565 --> 00:16:02,345 Sometimes when I'm nervous, I talk, but those auditors who talk incessantly and is usually negative. 213 00:16:02,405 --> 00:16:14,015 And it's usually about the clients, they're probably arrogant, but to add a little bit more sauce to this, the definition of auditor itself is. 214 00:16:16,465 --> 00:16:19,705 Well, one definition of auditor don't believe me. 215 00:16:19,855 --> 00:16:23,755 Let's go back to our Oxford languages definition. 216 00:16:24,025 --> 00:16:29,845 Look at that second definition, a listener, an auditor is a listener. 217 00:16:30,145 --> 00:16:36,925 So the question that I would ask is to my auditing professionals, listening today, are you a good list? 218 00:16:38,525 --> 00:16:41,225 Are you a good listener? 219 00:16:41,615 --> 00:16:43,565 So you might be an arrogant auditor. 220 00:16:43,565 --> 00:16:48,455 If you talk more than your clients do, because again, how can you assess an environment? 221 00:16:48,575 --> 00:16:56,375 If you've not heard what that environment entails, you have to listen first, then assess, then draw conclusions, then report back. 222 00:16:57,275 --> 00:17:08,960 But the second thing that might indicate that you're an arrogant auditor is, well, if you don't ask any questions, You hear me say this all the time. 223 00:17:08,990 --> 00:17:11,600 Curiosity is the cornerstone of internal auditing. 224 00:17:12,230 --> 00:17:15,200 Now, to be curious, you have to ask a lot of questions. 225 00:17:15,760 --> 00:17:21,170 Now, mind you, there is a difference between asking questions and questioning people. 226 00:17:21,410 --> 00:17:22,910 I say that all the time as well. 227 00:17:23,240 --> 00:17:29,290 For example, if you're asking questions, you might say to a client, "How did this happened?" 228 00:17:29,840 --> 00:17:31,910 After you find something that's bad, right? 229 00:17:32,210 --> 00:17:38,705 Or you might say, "Can you help understand the process that led this?" 230 00:17:38,855 --> 00:17:47,885 Whatever this is that you're talking about, that's asking questions now, questioning people you might say to a client, how in the world could you let this happen? 231 00:17:49,445 --> 00:17:52,595 Notice the difference one is inquisitive. 232 00:17:52,865 --> 00:17:56,615 The other is inquisitive. 233 00:17:59,905 --> 00:18:00,775 Did I say that, right? 234 00:18:00,835 --> 00:18:02,815 I think I just lost my whole train of thought there. 235 00:18:03,385 --> 00:18:06,865 One, one is accusatory and one is inquisitive. 236 00:18:07,255 --> 00:18:08,185 That is what I meant to say. 237 00:18:08,185 --> 00:18:09,625 If I didn't say that a few minutes ago. 238 00:18:09,835 --> 00:18:10,855 So there's a difference. 239 00:18:11,035 --> 00:18:12,595 One is inquisitive. 240 00:18:12,805 --> 00:18:14,395 One is accusatory. 241 00:18:14,755 --> 00:18:18,475 So again, you might be an arrogant auditor. 242 00:18:18,475 --> 00:18:22,345 If one, you talk more than your clients to. 243 00:18:24,290 --> 00:18:24,919 Second. 244 00:18:25,250 --> 00:18:30,169 If you don't ask any questions, now you ready for the third one? 245 00:18:33,270 --> 00:18:37,560 Let me just hold this suspenseful moment for change for just one moment. 246 00:18:38,010 --> 00:18:51,120 The third way to identify if you might be an arrogant auditor is if you do not communicate to understand. 247 00:18:52,535 --> 00:18:56,405 If you do not communicate to understand, think about it. 248 00:18:56,405 --> 00:19:08,075 If you're simply barking out orders, without understanding the underlying environment, something is really wrong because as I just told you, auditor means listener. 249 00:19:09,515 --> 00:19:13,065 Auditor means listener. 250 00:19:14,655 --> 00:19:19,695 So you might be in area. 251 00:19:20,510 --> 00:19:20,990 Audrey. 252 00:19:21,590 --> 00:19:33,680 If you talk more than your clients, if you don't ask any questions and if you don't communicate with the, to understand what's happening around you. 253 00:19:33,830 --> 00:19:48,160 In other words, if you don't seek context now, what can you do if you are, or if you know an arrogant Otter again, what can you do if you are, or if you. 254 00:19:49,085 --> 00:19:50,255 In arrogant, auditor, 255 00:19:53,255 --> 00:19:56,015 anybody have any ideas, anybody want to drop into the chat? 256 00:19:56,405 --> 00:20:03,245 What do you think you can do if you are, or if you know, an arrogant auditor? 257 00:20:03,545 --> 00:20:07,115 So what I'll do is I'll see if anybody's going to drop any answers into the chat. 258 00:20:07,325 --> 00:20:14,135 And while you're doing that, Here's what I'll say, Christmas just passed and you all have a favorite auditor on your list. 259 00:20:14,554 --> 00:20:16,534 Go to my website, go get you some audit merge. 260 00:20:16,865 --> 00:20:18,004 I've got an awesome auditor. 261 00:20:18,004 --> 00:20:19,715 T-shirt and I don't mean that. 262 00:20:19,715 --> 00:20:21,665 It's an awesome t-shirt for auditors. 263 00:20:21,665 --> 00:20:24,004 I mean, it literally says awesome audit or own it. 264 00:20:24,304 --> 00:20:24,605 Why? 265 00:20:24,784 --> 00:20:26,014 Because you guys are awesome. 266 00:20:26,465 --> 00:20:27,905 I have, I love audit shirts. 267 00:20:27,905 --> 00:20:30,095 I have coffee mugs, all kinds of stuff. 268 00:20:31,055 --> 00:20:33,755 Go ahead, check out the website, go get your merge. 269 00:20:34,145 --> 00:20:43,205 Um, so now the question that I just asked is what can you do if you are, or if you know, an arrogant ardor. 270 00:20:43,865 --> 00:20:44,525 So now. 271 00:20:47,780 --> 00:20:50,360 I was waiting for Thomas to drop something into the chain. 272 00:20:50,780 --> 00:21:02,480 And because Thomas didn't drop anything into the chat, here's what I would tell you again, the answer to that question is in the book, uh, ask better questions, get better answers, perform better audits. 273 00:21:02,690 --> 00:21:06,650 But again, this is audit bites. 274 00:21:07,595 --> 00:21:11,405 Our subject for today is don't be an arrogant auditor. 275 00:21:11,825 --> 00:21:20,735 If you're an arrogant auditor, you miss out on opportunities to connect with audit clients, you miss out on opportunities to have learning experiences. 276 00:21:21,035 --> 00:21:34,685 Now you might be arrogant if you talk more than your clients, or if you don't ask questions or if you don't communicate with the intent to understand. 277 00:21:37,605 --> 00:21:44,565 Laser is here and Liza says, provide nonverbal cues and give them the opportunity to change their behavior. 278 00:21:44,985 --> 00:21:46,755 That is one thing that you can do. 279 00:21:47,235 --> 00:21:55,790 Uh, I, I will admit though, if you have someone that works with you, Behaving in a way that's eroding your, uh, relationship with your clients. 280 00:21:56,209 --> 00:21:58,610 You have to address it with them. 281 00:21:58,970 --> 00:22:02,179 You have to address it with them. 282 00:22:02,600 --> 00:22:04,550 So again, guys, this is audit bikes. 283 00:22:04,760 --> 00:22:06,260 This is episode number 15. 284 00:22:06,470 --> 00:22:07,820 Don't be an arrogant auditor. 285 00:22:07,850 --> 00:22:12,439 If you would like CPEs for this episode, give me about a day. 286 00:22:12,860 --> 00:22:13,790 Go to my website. 287 00:22:14,149 --> 00:22:15,709 You'll be able to get CPEs. 288 00:22:17,180 --> 00:22:19,520 Watching a podcast or watching a live show. 289 00:22:19,910 --> 00:22:20,900 I think that's kind of cool. 290 00:22:20,900 --> 00:22:22,040 Don't you think that's kind of cool. 291 00:22:22,040 --> 00:22:23,060 I think that's cool. 292 00:22:23,210 --> 00:22:26,640 So go to my website thatauditguy.com. 293 00:22:27,050 --> 00:22:29,900 Find the episode, get your CPEs. 294 00:22:30,650 --> 00:22:33,800 So I am Robert Berry. 295 00:22:33,830 --> 00:22:36,690 I want to thank you guys for joining. 296 00:22:37,665 --> 00:22:37,965 Oh 297 00:22:41,794 --> 00:22:42,395 advice. 298 00:22:42,754 --> 00:22:48,965 And Thomas is he wasn't trying to come across as arrogant acting like he knew everything, so, 299 00:22:54,004 --> 00:22:56,825 oh, all right. 300 00:22:58,175 --> 00:22:58,675 Until next. 301 00:23:08,375 --> 00:23:11,585 Thank you for joining us on this episode of audit bites. 302 00:23:11,855 --> 00:23:17,195 If you want to do more, see more, be more check out our website that I got.com. 303 00:23:18,400 --> 00:23:21,140 Quality training, audit merch. 304 00:23:21,220 --> 00:23:28,840 Yes, we have hats shirts and other apparel as well as past copies of this podcast and the Friday fraudster podcast. 305 00:23:29,209 --> 00:23:31,820 www.thatauditguy.Com. 306 00:23:31,840 --> 00:23:32,889 Thanks for joining us.