Welcome to the thriving holistic practitioner podcast.

I'm your host, Lindsay Sutherland, business consultant who specializes

in helping alternative wellness practitioners build, grow, and scale

their practice sustainably and ethically.

I'm so grateful to have you here.

If you're an alternative wellness practitioner who is feeling burnt out

and just blindsided by the business side of running a business, then you,

my friend, are in the right place.

On this podcast, I interview amazing, experienced, holistic practitioners

who share all the beans and the glory about their business behind the scenes,

the struggles, the way they overcame it, the cool things that worked out

for them, and the really important piece, I think the mindset solutions

that they came up with to help keep their head screwed on straight.

I know as an entrepreneur, sometimes that alone can feel like the hardest part.

And from time to time, I also do practitioner trainings that you'll see

that it's just pure free consulting from a business perspective to help you really

dig into your business and get it to grow.

And if you'd like more one on one help, join the Thriving Holistic Practitioner

community, which is linked below in the description, or you can find it

on my website at lindsaysutherland.

com.

And there you will find other like minded practitioners who are all in the right

space of mind to grow their business and

be in a community where people are willing to share and there's no hidden agendas.

I just love that about this community.

Okay.

My friends, as I said, you're in the right place.

So let's dig in to today's episode.

So welcome to today's practitioner training.

What we are talking about is how to increase profit without

increasing marketing spend.

A lot of times when I talk to business owners and we talk

about increasing profit, their first thing is I need more sales.

I need more customers.

And the reality is there are ways to use your existing customer

base to be more profitable.

Okay.

So we're going to dive into that here in just a moment.

Before I do that, I just want to say how, um, I went live on Instagram

this morning and I was out gardening.

I wanted to share with you a little bit of my takeaway there, because it does

tie into what we're talking about today.

And that was, I went out to the garden and I knew I wanted to go live.

But I hadn't put on any makeup yet.

I just, my hair was still wet from the shower I'd taken and I was hesitant at

first to go live because I thought, Oh, you know, I don't really look that great.

Blah, blah, blah.

You know how we tell ourselves those things.

Well, I said, you know what?

Fooey with that.

I'm going to do it anyway because one of the biggest reasons why I wanted

to be an entrepreneur, why I wanted to work for myself is so that I don't have

to answer to somebody else's agenda.

That means I don't need somebody else's dress code.

I don't need somebody else's, I don't need my appearance to

match their expectation of me.

And I thought, heck, I'm going to be authentic and just lean into this

truth of who I am and why I did this.

And I did.

Um, and I want you to think about that too.

You know, when you started your journey, uh, in your practice

or as an entrepreneur, I'm sure that you had a mission, right?

You had a personal mission, something you were, you were shooting for.

Was it time freedom?

Was it expression freedom?

Was it the ability to run a practice your way instead of, you know,

maybe from a corporate perspective, you had a different vision for how

you wanted to take care of people.

It doesn't really matter what it was that got you there.

I want you to lean into that and just remind yourself of your why, because

see what can happen is we can get.

So busy and so bogged down with the ins and outs of running our business

that we might forget that we did that.

You know, I've been there too.

I've gotten caught up in, oh, I can't do YouTube unless I

have the right video style.

If I don't have the right image, et cetera.

Well, at the end of the day, you know, I am here to be myself and I'm here to

do what this gift God gave me to do.

And that's to help business owners thrive.

I don't need to look a certain way to do that.

Although my mind will get myself caught up into that, or I'll get

caught up into the weeds of, you know, making sure everything online,

my digital presence is to perfection.

You know, all these little things that we can get our busy ness, but you know,

what I'm here to do is serve people.

And when I'm busy working.

On my business, like in my business, doing the day to day operations,

building the landing page to perfection.

Um, I'm not working on my business in a way that serves me.

to the highest capacity, which means then that I'm serving you.

And so I just invite us all to take a moment and reflect on our why and what

was our mission when we got into this, just to bring it back to the forefront.

Because, you know, when we talk about being profitable, I think what's

really important is to remember that The reason we want to be profitable

is so that we can make a bigger impact so that our business can be healthy.

You know, just like our bodies need health, our business needs health as well.

And, um, I wanted to share with you, we have a three day workshop

coming up starting May 28th.

Go register.

This is going to be a hands on Workshop so one hour a day for three days, and

we're talking about building systems and automations in your business so

that you can get your time back so you can get back to doing these things

that you started wanted to do from the beginning or so that you could be more

intentional on working on your business, scaling it so you're not getting stuck.

in the weeds as much because we can we can get some of these things that you're

spending a lot of time on off your plate.

So head over to lindsaysutherland.

com forward slash organize your practice and there's a registration form there

you can get signed up it's totally free and then those for those of you that

are prize motivated kind of like Me.

Um, we have some amazing giveaways.

So we're having fun with this.

We're going to be doing a group, a Facebook pop up group.

We want you to get in there and get engaged and have a good time

in the process because we're giving away some amazing, amazing gifts.

So, for example, some systems that are pre built that you can get tap into.

Thousands of dollars worth of coaching, just so many good things.

These profit acceleration audits that you might've heard me talk about,

which I'm going to be talking about a little bit more today, because I

have a story I want to share with you.

Um, but anyway, I think it all adds up.

We were doing the math the other day.

3, 500 worth of prize drawing.

So head over there, check it out.

Let's get in there and get going and get excited.

All right.

So for today's episode, we're talking again, like I said, about five ways

you can become more profitable.

Now I'm going to keep this short and sweet and to the point, just because I know

that when we're listening to podcasts, we don't always have a whole lot of

time, but So right off the bat, I want to let you know on lindsaysutherland.

com you can download a PDF that will go into a little bit more elaboration,

um, that I might go into today.

It's called five steps to more profit in your business without

increasing marketing spend.

Again, it's a free download for you.

Which we're going to dive into now.

One of the things that I do for, for new clients is a profit acceleration audit.

Uh, we spend about 90 minutes on a phone call and my software, I'm going

to plug your business into my software.

And when we do that, there's 12 different areas, impact areas

where we could pull from to.

Find ways to boost profit in your business.

And usually when I'm meeting with you, I only get to go over maybe

three or four, but first I listen to you, listen to your business.

What, tell me a little bit about your business and what's going on.

And then based on what I know, I'm going to choose three or four that are going

to be the most significant for you.

So for example, recently, and this ties into the, the download, because

I did a profit acceleration software, audit for one of the gentlemen who

was on our podcast, which I haven't shared his episode yet, it's coming up.

So you definitely want to subscribe.

He's a foot zoner and, um, cool story.

He got, he learned his craft in Idaho where I'm from, uh, or where I live now,

I guess I'm actually from Arizona, but now he lives in Utah and he's a foot zoner.

And we got talking about his business and, you know, he has a mission.

He has a goal.

Um, That he wanted to achieve.

Now, I'm not going to divulge his personal business information, because I wouldn't

do that anyway, but I want to share with you the gist of our conversation and the

overarching result, because honestly, that's what's the most significant.

Anyway, the cool thing was that with the current clientele he has, we were able

to get some actual numbers on paper of how many clients he sees pretty much

consistently on a month to month basis.

And we were able to figure out how much dollars each client is generating.

Then based on that, using the software, we picked out, well, I picked out

three, uh, I think we ended up with four different areas, but three to start with.

And then we were That are, um, really significant and these

three, what we were able to do is using his current client base.

We were able to increase his revenue yearly revenue by 50%.

Okay.

So what does that mean?

So if a business is making 100, 000.

A 50 percent increase would be 50, 000.

A 100 percent increase would be 100, 000.

So we were able to get him a 50 percent increase with just three key areas.

And a lot of it came down to, um, creating products, unique products

that he could upsell or downsell.

So if you look at this, uh, the PDF that I just mentioned a little

bit ago, upsell and downsell are two really significant, um, areas.

That's an easy way to start incorporating more, um, more revenue

from the current client base you have.

Now, if you don't have packages that, I call them power offers, okay?

So, in our conversation, Dave's in my conversation, we kind of outlined

a power offer that makes made him a little bit less commoditizable.

So what do I mean by that?

Well, as a foot zoner, he was charging the same way that like,

um, a massage therapist charges by the minute or by the hour.

So by creating bundled packages, it made it so that his packages

were not based on time.

Okay.

Because it's very easy for somebody to shop.

Let's say we're shopping a massage therapist.

This massage therapist is charging a dollar a minute.

This is charging 75 cents a minute.

Well, okay.

It's easy to press shop, right?

Because we know we have a general expectation of what we're

going to get in that same time.

Well, when you create a power offer and you, um, I'd be, I call it bedazzled.

You get yourself to a position where it's harder to shop.

Right?

It's harder to say that one person is offering the same service

than another person is offering.

And when you create that power offer, and then you tie in a way to

upsell in a way to downsell, you can significantly increase your profitability.

Okay.

And in the three day workshop, one of the things we're going to be talking

about is how having extra time in your business allows you to work on

things like creating a power offer.

Okay.

Because once you have the extra time and you're not so busy doing the day to day

things in your business, you have time to really think and get creative and really

start putting your business into motion, into getting some juice back into it.

You know what I mean?

Okay.

So we talked about, um, Oh, one of the other things on this,

on this PDF is raising prices.

And that's something else that Dave and I did is we just

looked at raising his prices.

And here's the crazy thing.

A lot of times people think, Oh my goodness, I can't raise my prices.

And the part of the reason is a lot of times because they're thinking about their

competition from a commoditizable type of perspective, just like I described

with the massage therapist, right?

A massage therapist who charges a dollar 25 a minute.

Is pricing themselves out of the market.

If all they're doing is offering the massage for that price, you know,

there's got to be an experience.

There's got to be other things around it that make it worth that extra,

um, and you really need it to be what we call a no brainer offer.

Something that's so, um, Obvious that people will want to say yes, so that's

what's a no brainer offer now what I would say With raising the prices is

when you create a power offer That gives you the ability to raise your prices

just ever so slightly to the point where You are now more profitable, but

another way to go about this is to think about things on a small micro scale.

A lot of times when people think about raising their prices, you know, like

just recently I went to get some pizza at the pizza, this local pizza place and

their pizza price online was 18 a pizza.

Well, when I got there, it was now 22 a pizza and they hadn't raised,

they hadn't updated their website.

They were just making this transition literally that day.

And I was a little bummed because I had ordered two pizzas.

And so I was thinking about this later.

I thought, you know, from 18 to 22, that's like a 40 percent increase.

And on one pizza, it may not have been a deal breaker for me, but when my.

I had planned on spending roughly 40 and then afterwards ended

up spending 50, closer to 50.

That 10 bump really felt like a lot as a consumer.

I know it's simple.

It's just 10, but my expectation was 40.

So it just threw me for a loop.

And I asked the guy, I said, what's up?

Because your price is like, what's happening?

I thought he was Um, and I asked him about it and he said, Oh, we just raised

our prices and we just haven't updated our website and I got thinking about it.

If he would have only increased his prices by 2 a pizza versus the

4 a pizza, I think that would have been a little bit more palatable.

And just thinking about it from a consumer slash marketing perspective.

Now he may be a corporate run.

He's got some corporations and they're dictating the prices.

I'm not really sure, but at the end of the day, you know, just looking at

this, my point is to say, you don't have to jack your prices sky high

to see significant results you can simply, you know, 5 percent is so

nominal, uh, increase It it really adds up over time, and even 2 in his case

would have been a 20 percent increase.

So even a 20 percent increase could have been absorbed by the consumer

mentally speaking so much easier, right?

So just think through that.

It doesn't have to be.

The Mac daddy price increase.

It could just simply be a small increase.

And another thing too, is you don't have to increase all of your prices.

If you want to keep your entry level price low, do that and

raise the ancillary products that you're upselling or downselling.

There is something I did with Dave.

That's not on this, um, PDF.

Ooh, you guys are going to get a benefit here.

This is a bonus benefit.

All right, here's how I'm going to wrap it up.

I'm going to share with you what.

I did with Dave that took him to 100 percent increase in his, um, revenue,

and I want you to go download the PDF.

I talked about to get the extra two, um, ways to increase your profitability

without increasing marketing spend.

Okay.

So the last thing that we did.

was called a joint venture.

Now, you've already heard on this podcast.

If you've been listening, you know, this is something that I talk about

a lot with a lot of the guests.

It is such a significant way to increase your profitability.

Now, how we did it is this.

I talked to him.

I said, Hey, What if you could only get and I want to say it was let me

think for the math for just a second.

Actually, I think it was about 40 percent more customers per month.

But let me double check just because I want to be accurate.

Oh, no, 15 percent 15 percent more clients a month.

With a joint venture opportunity.

And what if now here's the really beautiful part about it.

So pretend let's just use easy math.

Okay, say you have 20 customers a month.

15 percent is a roughly three new customers a month.

It's so small.

It's so small.

But now if you, if you partner that with a power offer or a reoccurring

offer, like for example, a membership or a, um, Subscription model.

Okay.

You get that, that, that three new customers.

If only 50 percent of them sign up for that, then we'll

say only one, you know, 50%.

So 1.

5 gets a singular product from you and they don't sign up for

a long term offer, but one to 1.

5 does, and you build a new relationship every month.

So you're getting Let's just use easy math.

One new customer from every new relationship that compounds monthly.

And let's say that relationship is worth 50.

So that one person is equal 50 a month, times that by 12 months.

Now that's 600 a year.

And then every month you get that, you get 12 new people a month.

60 or 600 times 12 is, I know that 7, 200, 7, 200 more a year compounding, right?

Every every this builds on itself.

That's not even taking into account the extra 1.

5 customer who comes in and does buys one thing and maybe comes back

in six months and buys one thing.

You know what I mean?

Like when you think about it.

On a global scale like that, like a year long scale versus just a

one and done, those relationships become so, so, so critical.

Now, I want to finish this up and button this up with one last piece.

It will not serve you to go out and make a relationship and not have a

system in place to follow up with them.

It would not serve you to have to build that relationship, be getting the leads

and then not have systems in place to service those leads and ensure that those

customers are happy that you get not just that one time business or that reoccurring

business, but referral business.

Okay, capitalize on this opportunity and be prepared.

By joining us for this three day workshop, be prepared, but systems

that are going to help you leverage technology so that you don't leave

any stone unturned in your business.

And so that also you don't have to have that mental load trying

to build those relationships.

It's one off, one off, one off every single time.

What do I mean by that?

That means like having automations in place so that when somebody joins you for

the first time, you want to serve them with the highest level of service you can.

That means they get that welcome email.

Maybe they even get a letter in the mail.

They get that personalized text message from you, thanking you,

thanking them for coming aboard.

Then three months later, they get.

You know, a review process or a referral request.

You see where I'm coming from?

Like there's so many ways to capitalize on this beautiful opportunity, and it

doesn't cost you any money to do that.

Like as far as marketing dollars go.

Okay.

So that's the training today.

Powerful training, lots of good details here.

And I know you might have a lot of questions.

If you do join us for this workshop, because you're going to meet me

and my, my business partner, Emily Tornateur, who's a business organizer.

She also used to run her own massage therapy practice.

And so between the two of us, man, you are going to get some good

Experience coming out of this.

You're going to get time back.

You're going to have fun doing it.

And you're going to really set your business up to scale so that you

could build out these things that are going to make you more profitable.

All right, my friends, thanks for tuning in this week until next time.

Bye for now.