Welcome to the Dudley Unplugged podcast, a show that gets to
Speaker:the heart of plumbing. Well,
Speaker:welcome back to another episode of Dudley Unplugged. Today we're going
Speaker:to be talking about water wastage and flushing the toilet and
Speaker:some really nice bathroom suites. So I'm your host,
Speaker:Mark Morris, and we're joined on Dudley Unplugged today by Josh Bennett, a
Speaker:product manager from Thomas Dudley, and Sean Foley
Speaker:and Sophie Webster, both from Lesser Go Bathrooms. So, welcome everybody. Hi
Speaker:So if I could start with Sean and Sophie, can you
Speaker:tell us a little bit about Let's Go Bathrooms, a bit about its history and
Speaker:Yeah, so Lesico is
Speaker:an Egyptian company. However, we export to
Speaker:50 different countries. It came into the
Speaker:UK around 1987, I believe it was. And
Speaker:since then we've grown to three ranges, which
Speaker:is our Atlas Professional, Atlas Trade and
Speaker:Excellent. So the Egyptian factories, just to
Speaker:add to that, the Egyptian factories produce nearly 7 million pieces of
Speaker:sanitary a year. 7 million? 7 million. And the
Speaker:UK is one of the biggest markets, although as Sophie said they export to
Speaker:It's, it's huge. Yeah. They're one of the world's largest manufacturers of sanitary
Speaker:wear. So really big organization, really well supported. Um,
Speaker:we're really well supported in the UK by that parent company, but we,
Speaker:um, we've, we've done some great things in the UK
Speaker:and grown from, um, a relatively lowly
Speaker:position, um, in through the seventies and
Speaker:eighties, I think. Um, and we're now the second
Speaker:Wow, that's quite some substantial growth there from where
Speaker:it was to being the second biggest in the country. That's quite a
Speaker:feather in your cap really. Indeed. Yeah, I mean how do you find it with
Speaker:having sort of the mother company in Egypt? Do you get to go out very
Speaker:We're often out in Egypt. We love
Speaker:to take customers out and show them the operation. One of the interesting things about
Speaker:the Egyptian factory is its size. So you
Speaker:are transported around the site on buggies or in cars. It's
Speaker:not a walkable site. It's very, very significant. It's
Speaker:a wonderful place to go as well, Egypt, full of rich culture. and
Speaker:the obvious kind of tourist spots like the pyramids.
Speaker:So yeah, we love to take customers out there and show them
Speaker:the operations. In terms of the UK, the UK operates, the UK
Speaker:PLC operates almost completely independently.
Speaker:That's our parent company, but we're responsible in the UK for
Speaker:I know Josh, you went out not so long ago, and I did
Speaker:see a video you posted on social media of trying to cross a road, which I
Speaker:It is. I mean, yeah, I think it's about 6,000 people
Speaker:on the main site, yeah, trying to get around the
Speaker:factory, as you say. It's by car. It is vast. It is
Speaker:sanitarium on a whole nother level compared to what I've seen previously. And
Speaker:yes, Egypt itself, yeah, I can't recommend it enough. Absolutely great place to
Speaker:visit. But yeah, crossing the road is a game in
Speaker:itself. A bit more dangerous than the video game,
Speaker:I can't imagine it's like a game of Frogger, because you're going across the road trying to
Speaker:I think you gave up, didn't you, didn't you? I did, I did. We got the taxis across the road, basically, yeah.
Speaker:It sounds like it's an amazing place. Yeah, indeed. For a
Speaker:Well, I mean, I don't know the history back
Speaker:that far, but the business
Speaker:has established itself over a significant period
Speaker:So I suppose that
Speaker:you supply multiple different industry sectors with
Speaker:your bathroom suites. Is that how you sort of design them to sort of fit different ones
Speaker:or is it anything more sort of technical than that? So
Speaker:if you're supplying it into hotels, for instance, do you have to have certain things
Speaker:Yeah, absolutely. Lessico Bathrooms, initially, going
Speaker:back to your question about the historical context, were
Speaker:manufacturers of very high quality but well-priced, good
Speaker:value sanitary wear. And the UK business was built on that premise. But
Speaker:over the last probably decade or so, Lecico bathrooms have
Speaker:evolved as a business to service many
Speaker:more sectors in the UK with a much broader product range at
Speaker:different price points, different product categories, and
Speaker:therefore we can service We can service
Speaker:the jobbing plumber who's looking for good value for
Speaker:a landlord's property, for instance, or for a
Speaker:residential refurbishment at
Speaker:different price points. So from a cheap and cheerful, no-frills
Speaker:bathroom range all the way up to luxury bathroom suites,
Speaker:furniture, brushed brass handles. black
Speaker:sanitary wear, black brass wear. So we
Speaker:have a broad enough product range to cater for
Speaker:domestic, but we also have an extended product range into commercial.
Speaker:So we can service commercial projects, whether it be new projects or
Speaker:refurbishment projects, and hit those specific requirements
Speaker:that are needed, whether it's Doc M, whether
Speaker:it's water saving solutions, whether it's specialist
Speaker:products like urinals. What
Speaker:Education, very good point, yes. Specific ranges designed
Speaker:I suppose people forget that, you know, requirements for
Speaker:different things like for, as you mentioned, infant schools, they've got to be a lot smaller,
Speaker:got to operate a lot lower to the ground, you know. So I think people forget
Speaker:Yeah, there's a lot of specialist product that's designed for those
Speaker:different market sectors and Lessico are able to
Speaker:supply all of those sectors, which is one of the
Speaker:reasons why they've seen such fantastic growth
Speaker:I mean you mentioned sort of black sanitary wear and stuff like that
Speaker:or the buttons and push buttons. Have you found that the trends have changed over
Speaker:the last few years and what people are asking for is sort of really sort
Speaker:of changed a lot from what was maybe a traditional sort of maybe a
Speaker:Colours definitely come back into the
Speaker:bathrooms market after a significant period of of
Speaker:white, white's good enough. I'm not saying we're back
Speaker:in the 70s and 80s of the whisper greys. We're
Speaker:not seeing that kind of extent of colour
Speaker:in the bathroom, but definitely there's more colour. It's
Speaker:usually in a niche part of the market, so it doesn't represent significant
Speaker:volumes. which obviously we
Speaker:all appreciate, but I think the colors really coming in and being driven by
Speaker:the trend towards using furniture in a bathroom. So
Speaker:we lose pedestals, we now use furniture, need more
Speaker:storage in the bathroom, different finishes, different colors,
Speaker:and then also bringing in brass and satin
Speaker:and nickel in terms of brassware and handles is
Speaker:Yeah, definitely the matte green that we've brought in with our furniture and
Speaker:Matte green and cobalt blue, yeah, really, really popular in our design series
Speaker:range in Zara and Layla. Really, really,
Speaker:you know, 10 years ago you'd have said, no, no, no,
Speaker:please don't bring those products into the UK market and launch them.
Speaker:Most of our orders are on those two product ranges,
Speaker:aren't they? Those two colour schemes. More so than the gloss whites and
Speaker:I think, I mean, purely from an outside point of view, I would say
Speaker:maybe it's the people want to use the bathroom more as a room
Speaker:rather than just a functioning space. So I
Speaker:would say it's become, even my bathroom done, you know, what suite do
Speaker:you want? What do you want it to look like? And even when we chose the bath because bathroom
Speaker:isn't very big but they said oh you can have a different bath it's very thin and
Speaker:it goes deep so you can actually get more water in it because
Speaker:it's made it a lot thinner designed specifically for smaller bathrooms so
Speaker:you know probably driving through the different colors it's
Speaker:probably taste people want different things on the bathroom to look like a room rather
Speaker:than just a functioning space as tastes change
Speaker:so It's probably been driven by the consumer, probably, in
Speaker:terms of what they're asking for. Would you think that's probably sort of
Speaker:Yeah, I think it's how a design sort of meets that function aspect. And
Speaker:that's definitely why you've seen furniture on the increase, no
Speaker:doubt. You're kind of getting rid of the pedestal to a certain extent
Speaker:and pushing towards furniture, which has got that more
Speaker:practical aspect. But it's also something you can have a bit of fun with, with the splashes
Speaker:Yeah, it's interesting when you say, obviously, now you've said it,
Speaker:mine doesn't have a pedestal because it's sitting on top of a unit. And
Speaker:it's only when you say that, I think, oh yeah, actually, we chose that
Speaker:specifically so it matches the toilet unit, so now it looks like a proper joined
Speaker:And I think interestingly, in terms of those broader trends, Just
Speaker:like the kitchen, the bathroom and the kitchen, you know, going back a significant
Speaker:period of time, were very much rooms of function. And
Speaker:there was different living spaces in the house, but now we
Speaker:use all of our different rooms as living spaces with their own identity.
Speaker:The kitchen has now become, in many houses, it's the
Speaker:living space. You know, you're bringing sofas in there, you've
Speaker:got dining tables, you're entertaining the kitchen. Bathroom
Speaker:space, I'm not saying you're entertaining the bathroom space. The bathroom space is the area
Speaker:that you can retreat to. And
Speaker:it serves more than just a functional purpose in
Speaker:many properties now. It's that area for, almost for
Speaker:So just on that note, obviously when it comes
Speaker:to bathrooms, it uses a lot of water. So, I mean, water
Speaker:savings, I think, has become more of a thing over the last,
Speaker:sort of, maybe last decade. I remember when I was growing up,
Speaker:Well, I don't even... Well, I came from a relatively council
Speaker:estate, and, you know, I don't think we had a hose pipe. It wasn't something we thought about, but
Speaker:even then, you probably had to bring it through the house and connect it to the sink. We didn't have
Speaker:an outside tap or anything for it. But have you seen water
Speaker:savings, or has that been a driver for you when you're looking at
Speaker:You reminded me of my youth now in an outside toilet with
Speaker:a high level 13 litre flush WC.
Speaker:I think she used to use newspaper on the side rather than toilet paper as well. I
Speaker:don't know why, I just have a memory of using it and being scared
Speaker:So we're showing our age there. Sorry,
Speaker:Water saving is being driven from a number of
Speaker:different angles. I think quite rightly responsible
Speaker:manufacturers are designing products now that are water saving
Speaker:because we all understand the broader need
Speaker:for us to have a more sustainable environment for
Speaker:our kids. I think it's been driven through legislation, particularly
Speaker:in the space of new buildings, new
Speaker:residential buildings, part G of the building regulations. Commercial
Speaker:new buildings now have a number of different sustainability methodologies
Speaker:that they need to align to to achieve certain scores,
Speaker:whether it be BREEAM or LEED or SCAR ratings. So
Speaker:buildings are now being designed with water saving in mind. Commercial buildings,
Speaker:I think the figure is well above 70% of water use
Speaker:in commercial buildings is from bathrooms, washrooms, and the majority
Speaker:is from WCs. And that's a lot of water, isn't it? So
Speaker:there's a massive area where we can significantly save
Speaker:water. On the consumer sense, yeah, we
Speaker:all pay water bills. It's times
Speaker:are tough for lots of people. There's a lot of pressure on finances, disposable
Speaker:incomes, anything that you can save on your bills
Speaker:is going to be seen as a real positive. So there is demand now
Speaker:from the consumer side. So all of these are combining together to
Speaker:drive a broader change in the industry where we all
Speaker:develop products that are going to save
Speaker:more water, use less water and benefit everyone in
Speaker:I suppose leading on to that I suppose, I mean Josh you
Speaker:can probably comment more on this, there was a leaky loo
Speaker:report issued a few years ago that showed around about four, four and a half to five
Speaker:percent of toilets leak. either from
Speaker:the inlet valve or the outlet valve that's inside the toilet. We
Speaker:did a bit of calculation and that works out to about clean
Speaker:and fresh drinking water going down the toilet, to about four and a half million bathfuls every
Speaker:single day across the country, which is wasted. So,
Speaker:I mean, Josh, working for a company like Thomas Dudley
Speaker:that always tries to keep these kind of figures in mind in
Speaker:its design process, What's
Speaker:Thomson been doing lately to try and sort of sort of help mitigate that
Speaker:kind of issues that come up and what sort of things would you recommend that can
Speaker:I mean, so looking at it from a macro level, just to reinforce
Speaker:what Sean was talking about, there's basically a need to do more with
Speaker:less. So we have a growing population, we have
Speaker:a reluctance to build new reservoirs, there's a
Speaker:reluctance to increase water bills for various reasons, including
Speaker:But there's challenges with the water infrastructure as
Speaker:Very much so. Very much so. Leaking infrastructure as well. Absolutely, yeah.
Speaker:So if you're looking at it from a new build point of view, one
Speaker:of the things that we're getting increasing demand from the top 10 house builders for
Speaker:now is a single low flush to start off
Speaker:with. So instead of having a six litre flush, which is the regulatory standard
Speaker:now, they're looking at four litre flushing and below. So
Speaker:that's something we can offer out of the box right now. I
Speaker:think from Lecico's point of view, one of the really cool products you guys have Particularly
Speaker:for the commercial market is of course Prepa L'Air, which I don't know if
Speaker:Yeah I can do. So we've been in partnership with
Speaker:Yeah, yeah, possibly more. So propel-air is
Speaker:low flush. It works. I don't
Speaker:Yeah. It's
Speaker:the world's lowest water flush WC, which uses
Speaker:an air push and patented technology. Is
Speaker:that sort of like what you get on an aeroplane maybe? No that's a vacuum, that's
Speaker:a shock, this is air pushed. And
Speaker:you know the technology is being developed to be even lower, flush, and
Speaker:it's very, very, very popular
Speaker:and proving a big winner in the commercial space,
Speaker:not so much the residential space. Residentials are slightly different. The
Speaker:propane air is designed to operate in
Speaker:high traffic areas and significant savings can then
Speaker:be made. But interestingly on the On
Speaker:the flushing, broadly speaking, we've gone from a 13 litre
Speaker:to a 9 litre flush. Historically, we've then driven down
Speaker:to a 6 litre flush as kind of an industry standard. We've
Speaker:got the 6 and 4 litre dual flush and 4 and 2.6 litre
Speaker:dual flush. And then the next evolution from there
Speaker:is lower still. So there's a real significant, over time, there's
Speaker:It's interesting, from someone who, I mean, I've only been in the industry four years,
Speaker:so when you're talking sort of six litre flush, four litre flush, I
Speaker:find it hard to visualise what that actually means in reality. But it's a significant amount
Speaker:I mean, for most people, I don't think most people, consuming, I'll take this as
Speaker:if it's me, I wouldn't have a clue how much water is in the toilet system. I
Speaker:know you could get a brick and put a brick in and it would reduce water. People didn't really understand why
Speaker:I was putting a brick in the toilet, but, you know, people say you could put a brick in
Speaker:or you can buy those, whatever the product bags you can put in
Speaker:that reduces the amount of water in. But I think for most
Speaker:people, as long as it flushes the waste away, I don't think people care. And
Speaker:I think that's, I don't think people realise how much waste is, how
Speaker:much water is actually being used in the toilet, or how much is being wasted down the toilet. I
Speaker:think, and maybe that's geographical, maybe people in the South, in the
Speaker:South East might care more because a lot of it will be on metres. And
Speaker:I think the way that they probably get targeted is down that way
Speaker:because there's a bigger population and I imagine their infrastructure is
Speaker:under a lot more pressure. But it's interesting that, And
Speaker:I imagine you've seen this, if you've been in the UK since 87, is
Speaker:that back in 87 it was all siphons. And now
Speaker:you've got to go through the mix and then you've got valves. So
Speaker:that's probably had to affect how you manufacture or what type of
Speaker:products Lessico actually bring to the market, I imagine, with that change. Yeah
Speaker:yeah absolutely. So have you seen how I mean that's from
Speaker:a design point of view obviously your siphon would generally be on the front and
Speaker:now you've got buttons that can pretty much go anywhere so how from a
Speaker:from a design point of view how do you actually approach that where people want different
Speaker:Well again it's back to one of your earlier questions about the
Speaker:different sectors that we serve because there's different requirements for
Speaker:different sectors. Obviously
Speaker:we've gone from lever flushing, siphon
Speaker:flushing, to push button flushing. We've
Speaker:now got in-wall frames and cisterns that
Speaker:are built with elegant flush plates, dual
Speaker:flush or single flush. flush plates which are designed
Speaker:for probably more, what's the word I guess,
Speaker:more design aesthetic driven
Speaker:choices where it's going to look a little bit
Speaker:nicer. So there's lots of different variations and
Speaker:it's based on our philosophy is create
Speaker:the right product solution for the right market. and offer best
Speaker:I suppose that leads us on, actually, Josh, to a new product that Thomas
Speaker:Dudley's working with Lessico on, which is the Quantum.
Speaker:Yeah, I mean, it's designed to fill a couple of
Speaker:Yeah, so Quantum is our first
Speaker:true push-button siphon. Now,
Speaker:as we've talked about, lever-operated siphons were standard
Speaker:product up till 2000. Water regulations
Speaker:changed in 2000 to harmonize to European standards. They allowed push-button
Speaker:valves into the market. And what's really happened over the last 20 years,
Speaker:progressively, is more and more products, more
Speaker:and more bathrooms have been replaced. So they've been replacing lever-operated
Speaker:toilets with push-button valves. And the problem of
Speaker:push-button valves is accelerated to where we are today. What's
Speaker:the problem? The problem is quite simple, really. A push-button valve has a
Speaker:dynamic seal beneath the waterline that can dry, perish,
Speaker:get dirt in it. And when that seal fails, you
Speaker:can have a leaky loo, as it's called. And that leaky loo when
Speaker:it leaks is found to be on average 150 or 200 to
Speaker:400 litres of water a day, which
Speaker:That's quite a lot per toilet. Even for a consumer that may only
Speaker:Yeah and some, whilst the leaky loo reports talked about from four to
Speaker:eight percent as an average, some water companies now are talking about
Speaker:25 percent of all toilets leaking. Now of course some of those leaks,
Speaker:a significant proportion of the leaks are from the flush valve and also from
Speaker:the inlet valve. So quantum is addressing the flush
Speaker:valve. So if you could get a quantum for me Mark. Quantum
Speaker:is the culmination of about, is it by magic? It's
Speaker:about three, there's been about three
Speaker:different versions of this particular iteration, but
Speaker:as a product development, it's been going on 15, 20 years, and it's been a real challenge
Speaker:from a product development point of view to achieve a
Speaker:push, bust, and siphon as crazy as it sounds, as silly as
Speaker:it sounds, really. To achieve flush performance of
Speaker:a flush valve with siphonically operated technology is
Speaker:a challenge in itself. The way a siphon delivers water is quite
Speaker:different to the way a flush valve delivers water. If
Speaker:you remember your old lever, sometimes it was really hard to start a flush. So trying
Speaker:to get that lever actuation force through
Speaker:a push button without it being hard to push has been a real challenge.
Speaker:So you have the challenge of being light to flush, really
Speaker:good flush performance, as if it was a flush valve, and low travel.
Speaker:You didn't want a really hard button because we found with kids and the elderly, they don't
Speaker:want to push the button loads in. And that's what we've ultimately achieved
Speaker:with Quantum is that this version is
Speaker:to be deployed in close couple suites, the Saqqara and Clio.
Speaker:We see this particularly relevant to housing associations. Housing associations, there's
Speaker:two million homes under management in the UK. They are
Speaker:interested in reducing water bills for their tenants and also making it
Speaker:easier to maintain and service their properties because they usually
Speaker:manage their properties themselves. So that's Quantum in a
Speaker:I mean it's interesting that obviously Tom's studying Let's Go but we're sort of
Speaker:working together on this to get it to market. Yes. I
Speaker:suppose between the two companies you see a lot of benefits from
Speaker:Yeah, 100 percent. And the two organizations have been
Speaker:working in partnership for many, many years. And it's
Speaker:it's fantastic tech. And if we can bring that new
Speaker:technology to market for the benefit of both organizations and
Speaker:at the same time tick boxes that need to be ticked in
Speaker:terms of reducing water volumes and flushing, then it's it's
Speaker:just a win, win, win situation. So we think it's
Speaker:Yeah, because it kind of answers the sort of questions where, I
Speaker:mean, I had no idea that when I first started working for
Speaker:Thomas Dudley that if a system had a handle, it was a siphon, and
Speaker:if it had a button, it was a valve. No idea that that was the case. So obviously
Speaker:with handles, they're not necessarily aesthetically pleasing, but
Speaker:siphons are infinitely better than a valve, which is
Speaker:one of those ironies that actually there is a perfectly solution to
Speaker:leaky loose, which is the siphon. But people
Speaker:want to have a nice button on their stuff because it looks nice. So
Speaker:And so that's a challenge in
Speaker:itself because the hidden systems, often the actuation is done through a flush plate
Speaker:or a push button as opposed to a lever. You do see some
Speaker:levers maybe in commercial environments, an
Speaker:airport maybe or a service station. But generally speaking,
Speaker:It's the big tell. Flush valves are generally, are
Speaker:always operated by some method of push button. It's important
Speaker:to get across for those listening, watching, what
Speaker:the difference is between a siphon or a flush valve really. Siphon ultimately has
Speaker:to lift water up and over in order to start a flush, and that's how quantum
Speaker:works. So in its natural state, it physically can never leak.
Speaker:Whereas a flush valve, because of that dynamic seal that dumps water
Speaker:into a toilet, that dynamic seal that's beneath the waterline, that's
Speaker:the problem area. That's what you're trying to get around with a siphon. That's why, just
Speaker:for those listening, siphons are just bulletproof in their
Speaker:natural form. The only way a siphon can fail, in inverted commas, is the diaphragm
Speaker:can tear and you might remember where you're pushing a lever repeatedly to start
Speaker:a flush, that's the tell. But even with this product, it's demountable in
Speaker:But even with a damaged diaphragm, it still wouldn't leak anyway. No, it still doesn't leak. I
Speaker:mean, that's quite important. I mean, I suppose for a
Speaker:consumer or anyone at home, if they're not sure if they've got a leaky toilet, there's
Speaker:probably, because it can just be a very small leak.
Speaker:I suppose there's a surefire way of testing it, Josh. I'm sure you
Speaker:Yes, very much so. So, yeah, for
Speaker:those listening or watching, leaky loos are quite hard to identify
Speaker:in reality because, of course, the water is clear. So, yeah, you can drop a
Speaker:little bit of paper on the back after a flush and see if that's getting rinsed away.
Speaker:A leak can only be a small trickle at the back of the pan and
Speaker:that'll be around 150 litres a day. But
Speaker:the more average one, you might see a stream if you're lucky. That'll
Speaker:be more like 400 liters a day. But we've seen toilets leaking over a thousand liters
Speaker:a day. So if you're talking in a hotel application where you've got 100 toilets
Speaker:in your hotel, you are talking around 10 of
Speaker:those toilets at any one time are leaking. So why
Speaker:John, do you see this as a kind of a way forward, as
Speaker:bridging a gap between what we've got and where we really
Speaker:A hundred percent. I think the challenge is you've got two
Speaker:segments of the market. We've got new buildings, which are
Speaker:generally designed well going forward in terms of
Speaker:water usage. The challenge is
Speaker:then in the refurbishment market. and in
Speaker:the 25 million homes around the UK where
Speaker:we've got old housing stock and we'll have an
Speaker:enormous amount of sanitary ware, bathroom sanitary ware that's, to
Speaker:Josh's point, leaky loose. How do we get through those?
Speaker:How do we refurbish all of these properties? Because
Speaker:Yeah because it is, I mean water conservation has become a
Speaker:very big thing and as Josh said there's very little
Speaker:building work in terms of new reservoirs going on. If you look at how the
Speaker:population of London has expanded but as far as I'm aware they haven't built any
Speaker:new reservoirs to help the situation. Not in the Thames area now. Yeah which
Speaker:would seem to be a logical thing to do. You know you need to store some more, you need to put
Speaker:it somewhere. So I think the focus is
Speaker:going to be on how can companies, we're going to have to
Speaker:come up with the solutions for this because Governments are
Speaker:inherently short-term thinking due to the nature of politics so
Speaker:they will probably generally pass the problem down to us which is why I mean I
Speaker:think for Another kind of company probably
Speaker:No, I mean at the end of the day this is a well-known, well-documented problem
Speaker:in the UK because the water companies and government
Speaker:are driving the demand for it as such. It's
Speaker:Where sometimes there's more challenge in terms of water conservation than
Speaker:Very much so, very much so. I'm not
Speaker:sure how some of the sort of Far Eastern players
Speaker:or elsewhere in the world would have developed this. We're obviously a family-owned company. It's
Speaker:very much been a mission of Martin Dudley, our owner, to
Speaker:drive this product through. And it's been financed by
Speaker:him. There's no external financing on this product. It's all
Speaker:internal. So I do wonder if others
Speaker:would have achieved the same with the means they have compared
Speaker:I mean, I suppose it's, I mean, looking forward, obviously,
Speaker:quantum, do you see that the trends in sort of, from
Speaker:a, from a let's go point of view, in terms of what's coming, we
Speaker:all see the sort of how Japan handles toilets over there, where they're all singing
Speaker:or dancing toilets. Do you see how, how sort
Speaker:of do you see the development going forward in the UK? We're probably a lot more conservative, I
Speaker:don't think. people want to walk in the toilet seat lifts off and all fancy lights
Speaker:and things but um do you see a development in how the
Speaker:uh sort of from a from your point of view how it's going to develop going
Speaker:forward what do you think in terms of product development going
Speaker:I think there's definitely the push not only for more water
Speaker:efficient products, but also things that are made out of more sustainable materials as
Speaker:well. So you're going past just that water usage to
Speaker:how we use materials in other
Speaker:ways, like for example, repeat materials where we're
Speaker:taking plastic bottles and
Speaker:recycling them and turning those into like shower trays.
Speaker:Yeah, I think it's a really, really interesting partnership we've
Speaker:got. We've I think going forward in the future, our
Speaker:technology roadmap is very much aligned
Speaker:to bringing sustainable products to market in
Speaker:the bathroom space and. As
Speaker:we referred to earlier, we have Propel Air, which is
Speaker:for commercial markets. We have lots of water-saving tech in
Speaker:our traditional Lesico bathroom ranges in WCs,
Speaker:showers, taps, water-saving baths. So
Speaker:we produce a water-saving brochure and we can help businesses
Speaker:and new buildings designers to design
Speaker:them as water-efficiently as they possibly can. And
Speaker:Repeat Materials is just an extension of that, and there's many extensions in
Speaker:our product roadmap going forward, but Repeat is manufactured from PET,
Speaker:which is plastic bottles. And it's
Speaker:fully circular and fully recycled at end of use. It's a completely unique
Speaker:product. You can make the fabric of a bathroom, so
Speaker:shower trays, shower floors, shower panels for
Speaker:walls. Um, technical panels where pipe
Speaker:work and electrics are, are embedded into the, into
Speaker:the panel. It's lightweight, super durable, quick
Speaker:to fit. It's, it's a game changer. We want to bring
Speaker:these products to market, um, to change that
Speaker:sustainability kind of that to, to create the
Speaker:Yeah I mean it's interesting again driven by the manufacturer rather
Speaker:than that because obviously we look at what the market is asking for but we drive
Speaker:But like Thomas Dudley this is how good strong
Speaker:organisations can achieve competitive
Speaker:advantage through innovation and that innovation
Speaker:finds its way into the marketplace and affects change
Speaker:and that's what we're all here for, that's what we want to do, that's why we we
Speaker:Managing the quality systems is quite, it can be a
Speaker:challenge or do you find that sort of a very important driver for Lesico to
Speaker:make sure that the quality, I mean Tom Studi has his own set of quality
Speaker:requirements, I'm sure Lesico has the same. So
Speaker:I'm at, you know, quality checks regularly to make sure that what you send out is
Speaker:actually first rate because Lesico has a very good reputation in
Speaker:the market, so I imagine that your quality controls must be quite high. Has
Speaker:It has to be. And we meet and exceed all
Speaker:British, European and global standards in terms of manufacturing and
Speaker:bringing products to market. There's no other way that you can operate. And,
Speaker:you know, we're producing nearly 7 million pieces of sanitary air
Speaker:a year and taking that to market. So absolutely
Speaker:quality. We've been our
Speaker:key USPs in the marketplace. As you
Speaker:mentioned, Mark, we've always been recognized as
Speaker:a manufacturer of quality product. We've also been recognized as
Speaker:a business that's got excellent service levels. And
Speaker:we've also been recognized as a business that offers
Speaker:great broader value in the whole kind of commercial sense.
Speaker:And that's what we hang our hat on. will
Speaker:Yeah I mean it's great to hear that obviously Tom Studley
Speaker:has sort of joined with you on this project because it's two
Speaker:companies that take quality and service as primary drivers
Speaker:And two brands of two very important recognised brands
Speaker:with with a long and successful history behind
Speaker:That's it. It's this tilt towards the
Speaker:water efficiency, water management of the washroom and bathroom space
Speaker:that has been a particular appeal for Dudley with LESCO is
Speaker:that and something that we think that's the next new
Speaker:phase. Yes, we've gone to black and blue and different
Speaker:colours, but the next phase is efficiency, definitely, because
Speaker:we've got a growing population. The resources ain't
Speaker:Yeah, I suppose you think about it, we're going to be at 80 million as a population pretty soon and
Speaker:that's, you know, with the infrastructure we have, something's got to happen
Speaker:and it's going to be driven by companies like Lessego and
Speaker:Thomas Dudley in the bathroom way in order to drive those
Speaker:changes through and to come up with the most sort of environmentally
Speaker:I think there's only kind of two ways it can happen. We can either drive that
Speaker:change or consumers can drive change. But for
Speaker:consumers, for the groundswell of opinion, consumer opinion,
Speaker:to actually affect change, there needs to be a significant education
Speaker:piece. So we've all got a responsibility to educate
Speaker:as much as we can. But that's a
Speaker:I mean, we tend to sort of And it's difficult because
Speaker:you can't really speak to everybody because it's such
Speaker:a huge amount of sort of the market is so big. We
Speaker:talk about things on social media as yourselves do and try and get the message across. So
Speaker:I think it's all about just keep repeating the message you know keep repeating the and
Speaker:raising people's awareness the fact that this amount of water is It's
Speaker:an unknown sort of problem that only people
Speaker:notice when, I mean, we were talking to some plumbers earlier, and
Speaker:the amount of times they've come to do another job, and then the customer says, oh, any chance
Speaker:you can have a look at my toilet while you're here, because it's leaking a little bit. And it could have
Speaker:been leaking for months. And I'll just say, while you're here, can you have a look? Because
Speaker:People just seem to ignore it. No, they don't realize that little trickle of
Speaker:how big it actually is. It's substantially worse than a dripping tap,
Speaker:but not quite as irritating as a dripping tap, funnily enough. So yeah,
Speaker:it's a real big problem out there. And you will see a lot of the
Speaker:water companies now making quite a big song and dance about this. It's getting a lot
Speaker:It's having to because what we'll see is we'll see more and more pressure
Speaker:on water resources over the coming years and
Speaker:then it becomes an issue. What we want to
Speaker:do is we want to effect change before it becomes that
Speaker:issue where the water supply is being turned off in
Speaker:certain periods of of, you know, seasonal kind
Speaker:I mean, you tend to get a hosepipe bans at times of the year, you wouldn't expect
Speaker:Yeah, if people realize the pressure on the water system at certain
Speaker:Well, definitely in London 2012, they were hours away from declaring a drought in
Speaker:the area. Imagine the political damage worldwide that would
Speaker:have done. And that was 10 years ago. A lot's changed
Speaker:in 10 years. So, yeah, it's an ever increasing
Speaker:I suppose we will do a bit. Water companies, you know, they need to fix the underground leaks
Speaker:because that's a huge and need to stop, you know, water going into the
Speaker:sewage system and the sewage system going into the oceans. They need to do their bit.
Speaker:We're doing our bit in terms of bringing out products that, you know, we've designed
Speaker:to stop leaking. And I suppose the consumers now got to drive that as
Speaker:Product choice and education around water usage
Speaker:as well. Yeah. But I think most people are developing a
Speaker:kind of, there's a habitual change to
Speaker:people's water use. I think people recognize it. The question is
Speaker:how far could we drive that change because it probably needs to go
Speaker:It means a little change. I mean people, you know, how bad it was to leave your tap running while you're brushing
Speaker:your teeth. I think most people don't do that now. It's little changes that
Speaker:come around that make a bit of a difference and a little bit of a difference and
Speaker:So I think that's also quite important on there. Just
Speaker:for a final thing from Alessico's point of view, have you got anything that you're sort of looking at
Speaker:over the next couple of years, anything you're excited about, anything that you want
Speaker:Well, I think the big thing for us at the moment is bringing
Speaker:repeat materials into the UK market as a sole UK distributor
Speaker:for the product. It's really, really interesting. We've got
Speaker:some really big plans this year in terms of events. We're
Speaker:going to install a show in June with
Speaker:yourselves, which we're really looking forward to. an
Speaker:opportunity to meet lots of our customers and meet new potential customers. Our
Speaker:product roadmap is continuing with some really interesting developments
Speaker:both in water saving but also in product design. We've got new
Speaker:short projection furniture coming to market, new sanitary wear designs, we've
Speaker:got lots of really, really good stuff. So we're moving
Speaker:quicker and quicker, bringing more and more fantastic product to market and
Speaker:continuing with, you know, year on year record growth
Speaker:in sales that we've we've seen for the past three or four years. So it's
Speaker:I suppose Josh, over the next couple of years for Thomas Dudley product wise, I
Speaker:Yes, very much our product very much around water efficiency, hygiene in
Speaker:the public washroom, products for plumbers
Speaker:basically, so products that make it easier or easier to fit or nicer
Speaker:for the plumber to fit really. And there's an absolute, we're
Speaker:getting some real momentum on it, particularly after Covid which was very disruptive for
Speaker:everyone. we're getting some real momentum in some really interesting areas and
Speaker:quantum is really the first iteration of various
Speaker:I mean it's great to see two sort of well-known, well-respected brands
Speaker:coming together to help solve a problem. I think that's a
Speaker:roadmap for the future as well. I think you know a lot of companies should
Speaker:be looking at doing so you know if there's a problem, two companies come together to fix it.
Speaker:I think that's a brilliant way. I think we're pretty good as an industry,
Speaker:the bathrooms industry, in terms of collaboration and
Speaker:working together towards a common goal. And the Bathroom Manufacturers Association
Speaker:plays a significant role in helping and supporting those
Speaker:changes that we all want to see. And yeah, working together
Speaker:with great businesses like Thomas Dudley is the
Speaker:yep that'd be lesico.co.uk excellent lesico
Speaker:l-e-c-i-c-o so it's uh yeah it's uh I
Speaker:Perfect. Absolutely perfect. Well, thank you very much
Speaker:for your time. I really appreciate you coming down. I think it's been really great, really interesting. And
Speaker:to everyone at home, if you enjoyed the podcast, please like and subscribe and
Speaker:press any buttons that do all that around wherever they are. I'd
Speaker:say thank you to my guests, Josh Bennett, to Sophie and Sean.
Speaker:And until the next time, stay tuned for the next edition