Paul Comfort:

Edmonton, Canada has the nation's first hydrogen powered

Paul Comfort:

buses in regular transit service, plus the largest electric bus garage

Paul Comfort:

housing 50 battery electric buses.

Paul Comfort:

On today's episode of the Transit Unplugged podcast, we visit the city of

Paul Comfort:

Edmonton, where I sit down with Deputy City Manager Eddie Robar, a former

Paul Comfort:

guest on our show, on board one of his two hydrogen powered buses, and we

Paul Comfort:

talk about the transition to alternate fuels, and their constant hunt for

Paul Comfort:

renewable energy for innovation in this cold, northernmost city of the Western

Paul Comfort:

Hemisphere with over a million people.

Paul Comfort:

Then come with me as I visit Carrie Hotten-MacDonald, who succeeded Eddie

Paul Comfort:

as GM of the Edmonton Transit Service, as we tour through their huge Kathleen

Paul Comfort:

Andrews Bus Garage, which is named for their first female bus driver.

Paul Comfort:

Inside, they house hundreds of buses, including 50 of their

Paul Comfort:

battery electric charged ones, and she describes how it all works.

Paul Comfort:

for the vehicles and their drivers.

Paul Comfort:

We also discussed their oldest in the nation light rail vehicles

Paul Comfort:

and their newest LRT route that opened the week before we arrived.

Paul Comfort:

I actually rode that route to the Edmonton Oilers game and you can

Paul Comfort:

see it in all the hijinks and fun we had on the ride on our Transit

Paul Comfort:

Unplugged TV show on YouTube this week.

Paul Comfort:

Plus, you can see the bus Eddie and I talked on, and the whole garage, as Kerry

Paul Comfort:

walks us through on this audio podcast.

Paul Comfort:

And, as always, we share the food and fun of the City of Edmonton.

Paul Comfort:

Plus, highlights from the Canadian Urban Transit Association, or

Paul Comfort:

CUTA Conference, that was being held there at the same time.

Paul Comfort:

Check it out when you're done this podcast on our YouTube

Paul Comfort:

channel, Transit Unplugged TV.

Paul Comfort:

So Eddie, what does it mean for cities like Edmonton, which is known

Paul Comfort:

for its oil, but now you're looking into all these other clean energy

Paul Comfort:

sources like electric and hydrogen?

Eddie Robar:

Yeah, I think the great thing about Alberta is, you

Eddie Robar:

know, we are known for our oil, but really we're known for our energy.

Eddie Robar:

So when you look at hydrogen, you look at the work we're doing on the

Eddie Robar:

hydrogen space, it's really about the energy movement for Alberta.

Eddie Robar:

Alberta is prime for the work we do, we're definitely well versed in

Eddie Robar:

the energy sector, like we have the people here, the talent here, the

Eddie Robar:

technical ability to do all this work.

Eddie Robar:

So being innovative, being on the forefront of this work, makes it a

Eddie Robar:

lot easier when you have all of this around you to be able to do that.

Eddie Robar:

We've been in the hydrogen space for over 50 years, whether it's been

Eddie Robar:

through different, different industries.

Eddie Robar:

But now we're looking to say, to change that, that momentum for the province

Eddie Robar:

of Alberta and really convert our province into that number one delivery

Eddie Robar:

of of sustainable fuel for the world.

Eddie Robar:

and obviously that comes with an energy background and how do we do that.

Eddie Robar:

So, you know, being known for the energy that we do have and changing

Eddie Robar:

ourselves to a more sustainable fuel is a great place to be.

Eddie Robar:

For us, you know, that electrification journey for us started with our battery

Eddie Robar:

electric buses and now we're pushing into the hydrogen space and that pivot.

Eddie Robar:

But really, it's about how do you convert electric fleets?

Eddie Robar:

And I think one big question we've had from a lot of the people that, that have

Eddie Robar:

run transit systems is, what's your plan and how do you get to the point where

Eddie Robar:

you're getting 100 percent electric fleet?

Eddie Robar:

Well, how do you build that out?

Eddie Robar:

And, and we do that through different ways.

Eddie Robar:

One where we're using our electrification program was a start, a battery electric.

Eddie Robar:

Now we're pivoting to hydrogen electric.

Eddie Robar:

We're building a brand new transit garage that's going to help us do that.

Eddie Robar:

We call that our swing garage.

Eddie Robar:

So when we look at electrifying fleets, you need a place, infrastructure.

Eddie Robar:

Places where you can do this work and build that out in your fleet.

Eddie Robar:

So we're looking to build a new transit garage, which will

Eddie Robar:

be built in this budget cycle.

Eddie Robar:

We're starting to build it.

Eddie Robar:

That garage itself is built for hydrogen electric buses and that

Eddie Robar:

conversion, but also diesel.

Eddie Robar:

So we're taking, we have five different garages right now.

Eddie Robar:

We're going to be filling up that new garage with diesel buses and

Eddie Robar:

then converting the fleet over and turning that fleet over.

Eddie Robar:

Then we're going to build another garage after that, that's only electric.

Eddie Robar:

Okay.

Eddie Robar:

So we're able to kind of pick up those electric vehicles, shift them

Eddie Robar:

over to a new garage, and then do the process all over again in that garage.

Eddie Robar:

So we move all the buses, diesel buses, into the, uh, swing garage,

Eddie Robar:

convert the fleet over, then move them to the new garage after that.

Paul Comfort:

You also built, like, I think the biggest battery

Paul Comfort:

electric garage in Canada or America.

Paul Comfort:

What was that about?

Eddie Robar:

Yeah, I think for us, we were, uh, like I said,

Eddie Robar:

we're not afraid of innovation.

Eddie Robar:

We're always talking about You know, how do we spark the industry move to

Eddie Robar:

electrification at the time for us battery electric was kind of the way to go.

Eddie Robar:

Uh, we wanted to test that in that theory of battery electric

Eddie Robar:

in cold weather climates.

Eddie Robar:

Uh, we want to do that in a real tangible way.

Eddie Robar:

We have a thousand bus fleet.

Eddie Robar:

We have 60 of those buses that are electrified right now

Eddie Robar:

and battery electric buses.

Eddie Robar:

We were able to really test whether or not that will be good for our

Eddie Robar:

climate, making sure that we get the range that we need out of the

Eddie Robar:

vehicles for a bus is a bus is a bus.

Eddie Robar:

Uh, we didn't know we didn't want to do on street charging.

Eddie Robar:

We wanted to have in depot charging, which you'll see in our, our transit garage here

Eddie Robar:

in Kathleen Andrews, which is a fantastic garage, uh, but shows you that showcase

Eddie Robar:

of in depot charging, what that means.

Eddie Robar:

but for us, it's about range.

Eddie Robar:

Everything is about range.

Eddie Robar:

So are we going to get the range that we need?

Eddie Robar:

In the cold weather, uh, I always tell people I don't care what a bus can do

Eddie Robar:

in the summer, I only care what it can do in minus 20 or minus 30 degrees.

Eddie Robar:

And we're learning that as we're kind of building that out, right?

Eddie Robar:

So, that electrification program started there.

Eddie Robar:

We learned a ton.

Eddie Robar:

Uh, we shared a ton with the industry on, on what we've learned and where we're at.

Eddie Robar:

And, you know, all of those things that people can avoid that we maybe

Eddie Robar:

did not so right in the first, uh, the first foray when you're kind of those

Eddie Robar:

ones on the forefront of innovation.

Eddie Robar:

But, uh, and now we're on the forefront of innovation with the hydrogen sector too.

Eddie Robar:

And we think.

Eddie Robar:

This pivot for us is going to give us what we need to really manage

Eddie Robar:

our program here in Edmonton.

Paul Comfort:

So Eddie, we're sitting here on one of your, uh, hydrogen buses

Paul Comfort:

at the Canadian Urban Transit Association conference on the showroom floor.

Paul Comfort:

You have the first couple buses that are powered by hydrogen in

Paul Comfort:

regular operation in transit.

Paul Comfort:

So tell us about how all this works and what you're doing here in Edmonton.

Eddie Robar:

Yeah, sure thing.

Eddie Robar:

So this, this bus is powered by a hydrogen fuel cell, a Ballard hydrogen fuel cell.

Eddie Robar:

It is really the conversion of our battery electric program.

Eddie Robar:

We're going from battery electric and now we're pivoting to the hydrogen.

Eddie Robar:

And we're doing that with our fuel cell electric bus.

Eddie Robar:

This is a fully electrified bus.

Eddie Robar:

Really, it's the first real 100 percent electric bus that we have

Eddie Robar:

because the battery electrics we have actually have a diesel heater on board.

Eddie Robar:

So this is the first fully electric bus for the city of Edmonton itself.

Eddie Robar:

Uh, it has a hydrogen fuel cell from Ballard.

Eddie Robar:

Uh, really, oxygen comes into the fuel cell itself.

Eddie Robar:

We take hydrogen from the tanks above.

Eddie Robar:

We have 36 kilogram tanks on the roof.

Eddie Robar:

That hydrogen gets pushed into the fuel cell, we mix that with oxygen,

Eddie Robar:

and the chemical reaction inside that fuel cell creates electricity, energy,

Eddie Robar:

for us to propel the vehicle forward.

Eddie Robar:

So, that byproduct of this fuel cell is heat and water.

Eddie Robar:

So, uh, with the tailpipe, it just comes nice, clean water.

Eddie Robar:

Seeing people drink it out of the tailpipe, believe it or not.

Eddie Robar:

Uh, but also the heat from the fuel cell, we recover to heat the bus itself.

Eddie Robar:

So unlike the battery electric buses, where you're looking at heating that bus

Eddie Robar:

through a diesel heater, we're able to recover the heat off the fuel cell and

Eddie Robar:

build that, uh, into the bus itself and really warm that vehicle from there.

Eddie Robar:

So it gives us extra distance.

Eddie Robar:

Big great thing about this bus and why we pivoted more

Eddie Robar:

to this hydrogen electric bus.

Eddie Robar:

Is because of range.

Eddie Robar:

So when we look at range degradation in the wintertime, it gets pretty

Eddie Robar:

cold here in the city of Edmonton, you can imagine, in the winter.

Eddie Robar:

So in order for us to get the range that we require from our bus, we really

Eddie Robar:

are looking for that bus to go about 400 kilometres or more in our service.

Eddie Robar:

And this bus here, the range at minus 20, minus 25, has been

Eddie Robar:

giving us about 450 kilometres of distance, which is fantastic.

Eddie Robar:

And we don't see that range degradation that we're getting

Eddie Robar:

out of the battery electric buses.

Eddie Robar:

So we're pretty excited.

Eddie Robar:

about the hydrogen program itself, what this first bus means for the city of

Eddie Robar:

Edmonton, building the hydrogen economy here in Alberta, and being that number

Eddie Robar:

one producer of hydrogen for the world.

Paul Comfort:

Uh, you and I First met each other several years ago,

Paul Comfort:

I think at another Canadian Urban Transit Conference, maybe in Calgary?

Paul Comfort:

It was, yeah.

Paul Comfort:

And we got to interview you then, and then you were what's called the branch

Paul Comfort:

manager of the Edmonton Transit Service.

Paul Comfort:

Tell us what that title means, and what's happened in your career since then.

Eddie Robar:

Yeah, so the Branch Manager of Edmonton Transit is

Eddie Robar:

really the director of all transit services in the city of Edmonton.

Eddie Robar:

So I'd moved from Halifax where I had ran the transit service there.

Eddie Robar:

Oh, where Dave is now.

Eddie Robar:

Where Dave Reedy is now, yeah, and I moved over to the City of Edmonton

Eddie Robar:

to run their transit service.

Eddie Robar:

I did that for about five years.

Eddie Robar:

Uh, I'm a long term, long time transit guy.

Eddie Robar:

I've been in transit for, uh, 20, 20 years before moving out of that space and

Eddie Robar:

into more of a fleet and facilities role.

Eddie Robar:

So, I was looking to kind of grow the scope of my career, um, looking for an

Eddie Robar:

ability for myself to move up, obviously.

Eddie Robar:

And, uh, and kind of did took a little lateral move in the work that I did, but

Eddie Robar:

obviously as the branch manager, really looking at transit service is kind of a

Eddie Robar:

passion of mine, and it's always been a passion of mine, so, uh, when this job

Eddie Robar:

came up as the deputy city manager of city operations for the city itself, that

Eddie Robar:

includes ETS, waste services, parks and roads, and fleet and facilities, uh, our

Eddie Robar:

fleet group works, uh, with the buses, uh, the transit buses, And then obviously

Eddie Robar:

ETS runs the service, and the trains.

Eddie Robar:

So, it was a no brainer for me to kind of jump back in that space and be able

Eddie Robar:

to make sure that, you know, I still keep my hat in the ring on everything

Eddie Robar:

transit, the strategy going forward, how do we build programs like these

Eddie Robar:

electrification programs, and how we build out the city to be, you know, one of

Eddie Robar:

the best transit systems in the country.

Eddie Robar:

Yeah.

Paul Comfort:

So talk to, um, A young person, maybe in their 20s or 30s, who

Paul Comfort:

is in public transportation, listening to this program about possible career paths

Paul Comfort:

and how you and I chose similar ones.

Paul Comfort:

Transit into kind of a larger local government role.

Eddie Robar:

Yeah, I think it's funny because, um, I

Eddie Robar:

started as a transit scheduler.

Eddie Robar:

So I came out of university, you know, my degree wasn't in the space of transit.

Eddie Robar:

Fell into a transit role not long after I graduated.

Eddie Robar:

Started as a scheduler.

Eddie Robar:

Built myself up through that platform to running transit systems.

Eddie Robar:

And then eventually into this, this more political, you know, role, but

Eddie Robar:

an influencer role in terms of, what we're able to do and how we're able

Eddie Robar:

to guide and, and kind of steer the direction strategy of transportation

Eddie Robar:

systems, but of cities as well.

Eddie Robar:

And I think the, the ideal thing for me and the move for me was

Eddie Robar:

really about city building.

Eddie Robar:

And when you look at city building, you know, great cities have great transit.

Eddie Robar:

and that was always in the back of my mind is, you know, how do you become.

Eddie Robar:

Bigger part of that, that city building conversation versus just

Eddie Robar:

the operation of a transit system.

Eddie Robar:

And, and how do you use that transit system to influence

Eddie Robar:

the way we shape cities?

Paul Comfort:

Yeah, I interviewed Marco for the podcast yesterday.

Paul Comfort:

Marco D'Angelo, uh, who is the executive director of CUTA and he talked about

Paul Comfort:

the study they just had out on housing and, uh, and housing improvements

Paul Comfort:

and we talked through all the details of the study's recommendations.

Paul Comfort:

It really is a much bigger picture, for public transportation.

Paul Comfort:

We're not, like, in a silo by ourselves.

Paul Comfort:

We're serving larger aims, right?

Eddie Robar:

Yeah, absolutely.

Eddie Robar:

I think, you know, as far as, you know, integrating what it means to,

Eddie Robar:

to what a transit system can provide.

Eddie Robar:

For a city, you know, it's multifaceted, you know, it's not just, you know, buses

Eddie Robar:

running up and down the street or trains running up and down the street and

Eddie Robar:

moving people to a job every single day.

Eddie Robar:

It really is something that influences life, that can, can

Eddie Robar:

help ease people's lives and can make things easier for folks.

Eddie Robar:

And I think, as we build the housing situation out, you know, getting more

Eddie Robar:

affordable housing, but having that, that burden of transportation off

Eddie Robar:

your mind as you're looking for places to live, um, is, is a huge benefit.

Eddie Robar:

And having a transit system that supports that and builds that out and offers a

Eddie Robar:

much more economical option for people to, to co-locate or to be in places of the

Eddie Robar:

city where they thought they might not be able to be, and, and live and have their

Eddie Robar:

kids grow up and, and be a part of that network just based on a transit system,

Eddie Robar:

uh, is a pretty awesome opportunity when you look at reshaping cities.

Paul Comfort:

Thank you.

Paul Comfort:

Registration for Trapeze and Vontas annual Think Transit conference is now open.

Paul Comfort:

Join me and hundreds of your transit industry peers at one of the most

Paul Comfort:

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Paul Comfort:

If you haven't attended Think Transit before, let me tell you a bit about it.

Paul Comfort:

Think Transit is a conference where transit and rail professionals

Paul Comfort:

gather to make strides in leading mobility technology.

Paul Comfort:

Think Transit delivers practical, hands on training coupled with insights from

Paul Comfort:

industry thought leaders and your peers.

Paul Comfort:

Over three days, you'll immerse yourself in mobility trends, explore solutions

Paul Comfort:

for industry challenges, and engage with transit experts from across the globe.

Paul Comfort:

Plus, there's a special all day executive summit on Monday, hosted

Paul Comfort:

by me, Paul Comfort, for transit executives from transit agencies,

Paul Comfort:

and they share best practices and tackle industry challenges together.

Paul Comfort:

Each year, we hear from attendees who tell us the best thing about Think

Paul Comfort:

Transit is everything they learn, inside and outside of the sessions and how they

Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

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Paul Comfort:

What a great interview with Eddie Robar.

Paul Comfort:

Now let's head over to the Kathleen Andrews garage where we take

Paul Comfort:

a tour walking through it with the GM Carrie Hotten-MacDonald

Paul Comfort:

Carrie thanks for having us in this is an amazing garage.

Paul Comfort:

Tell us about it.

Paul Comfort:

Carrie Hotton-MacDonald: Oh, we're so excited that you're here So this is

Paul Comfort:

our Kathleen Andrews Transit Garage.

Paul Comfort:

It's our newest bus garage that we have with an ETS service.

Paul Comfort:

Kathleen Andrews is an inspiration.

Paul Comfort:

She's our first woman transit operator.

Paul Comfort:

She joined us in the 1970s.

Paul Comfort:

It was a very different time.

Paul Comfort:

She had a very difficult start.

Paul Comfort:

Uh, her daughter actually works for us now.

Paul Comfort:

She's a training instructor, and we're just really excited that

Paul Comfort:

the garage was named after her.

Paul Comfort:

. So, in the garage, we actually have some memorabilia.

Paul Comfort:

It's a little bit of an archive of some of our history, which is really cool.

Paul Comfort:

So ETS has been around for about 115 years, um, and over those

Paul Comfort:

years staff have contributed.

Paul Comfort:

So we can see examples.

Paul Comfort:

Uh, as you can see, we have pictures on the wall showing lots of history.

Paul Comfort:

Uh, looking at, uh, news articles, pictures of the old fleet.

Paul Comfort:

And you have Canada's first light rail system.

Paul Comfort:

And it's newest light rail system, right?

Paul Comfort:

Yeah, we rode that last night.

Paul Comfort:

Carrie Hotton-MacDonald: Exactly.

Paul Comfort:

We have the oldest LRT.

Paul Comfort:

Uh, those cars are going to be replaced, uh, in a few years.

Paul Comfort:

Thanks to some funding that we just got.

Paul Comfort:

Oh, great.

Paul Comfort:

And then we have the newest with the Valley Line Southeast.

Paul Comfort:

Uh, which is more of a low floor, urban style LRT, helping people connect.

Paul Comfort:

Uh, and we're just really excited to have both.

Paul Comfort:

So within the garage for operators, when they come in for work, they actually get

Paul Comfort:

to come to this beautiful dispatch, area.

Paul Comfort:

And they sign in for their shift and then they're able to go out back, uh,

Paul Comfort:

to get to their buses in the morning.

Paul Comfort:

Uh, we have their running boards and everything ready for

Paul Comfort:

them, right adjacent to you.

Paul Comfort:

This this area and then at the end we also have their operator lounge and

Paul Comfort:

the operator lounge is super cool.

Paul Comfort:

Let's go Let's check it out.

Paul Comfort:

Let's take a look.

Paul Comfort:

Yeah,

Paul Comfort:

Carrie Hotton-MacDonald: So our operators use this space.

Paul Comfort:

So when they have a break, when they come off of the morning peak, or maybe at the

Paul Comfort:

end of their shift, they can come in here, get a drink, they can heat up their food.

Paul Comfort:

Play a little pool.

Paul Comfort:

Play some pool.

Paul Comfort:

You got a pool table in here.

Paul Comfort:

Carrie Hotton-MacDonald: Yeah.

Paul Comfort:

Exactly.

Paul Comfort:

They get to hang out, chill out, enjoy this space, and we're just really pleased.

Paul Comfort:

And I think going forward, making sure That we have sufficient space so people

Paul Comfort:

can relax, decompress after their shift, get themselves ready to head out.

Paul Comfort:

So, we're really pleased with this space.

Paul Comfort:

That's great.

Paul Comfort:

So we're walking in the garage right here.

Paul Comfort:

You've got lots of buses around.

Paul Comfort:

Uh, they are a beautiful blue color up top that says Edmonton Transit Service on it.

Paul Comfort:

And then gray on the bottom half.

Paul Comfort:

But do you separate them from The electric ones from the diesel ones

Paul Comfort:

here in this indoor garage where you have all your vehicles parked?

Paul Comfort:

Carrie Hotton-MacDonald: We do, because of the overhead charging infrastructure.

Paul Comfort:

We have, as you can see, a whole corridor dedicated for our electric fleet.

Paul Comfort:

Okay.

Paul Comfort:

So you can see that the overhead charging, pantograph comes down,

Paul Comfort:

makes contact with the bus.

Paul Comfort:

so we have them all lined up together.

Paul Comfort:

And how many buses in total in your entire

Paul Comfort:

fleet here at Edmonton Transit?

Paul Comfort:

Carrie Hotton-MacDonald: That's a great question.

Paul Comfort:

So we have about 1, 100 conventional buses, uh, in the fleet, and then

Paul Comfort:

we also have, uh, on the paratransit side, we have another set, uh,

Paul Comfort:

of the smaller paratransit buses.

Paul Comfort:

So this is where we have our charging infrastructure.

Paul Comfort:

So again, in depot first in North America to take this approach.

Paul Comfort:

And you can see the pantographs come down from the ceiling.

Paul Comfort:

And they make contact with the bus.

Paul Comfort:

And then they charge the bus's battery.

Paul Comfort:

Which is really cool to see.

Paul Comfort:

We can accommodate up to about 50 buses that are battery electric in this

Paul Comfort:

facility with the charging infrastructure.

Paul Comfort:

So I believe there's about 22 different units that we have

Paul Comfort:

in this particular corridor.

Paul Comfort:

That's great.

Paul Comfort:

And so it takes about four hours and then you move some of them out and the

Paul Comfort:

Carrie Hotton-MacDonald: other group comes in?

Paul Comfort:

Exactly.

Paul Comfort:

That's exactly what it provides.

Paul Comfort:

So when they come in from service, they go through the bus wash and then

Paul Comfort:

they're able to come and line up in the garage just like any other buses.

Paul Comfort:

Yeah.

Paul Comfort:

But the difference being they have this overhead.

Paul Comfort:

pantograph, to charge the batteries.

Paul Comfort:

And did you have to, like, specially wire this garage, I'm sure,

Paul Comfort:

for the power that would be required?

Paul Comfort:

Carrie Hotton-MacDonald: For sure.

Paul Comfort:

What was really exciting is we were working on the garage, and then

Paul Comfort:

we really kind of zeroed in on the opportunities for that in depot charging.

Paul Comfort:

So things like we had to get different flooring because the buses are heavier.

Paul Comfort:

So we had to look at making sure the design specs met the

Paul Comfort:

requirements for these buses.

Paul Comfort:

so it was really interesting to take that into consideration during the process

Paul Comfort:

of planning and designing a garage.

Paul Comfort:

That's good.

Paul Comfort:

Let's walk inside one and maybe tell me about inside.

Paul Comfort:

So I'm sitting in the operator's seat here.

Paul Comfort:

Tell me what I need to know as an operator.

Paul Comfort:

Carrie Hotton-MacDonald: Does it feel like old hands?

Paul Comfort:

Like you want to get behind the wheel?

Paul Comfort:

I gave my CDL up a couple of years ago.

Paul Comfort:

Carrie Hotton-MacDonald: So what's really neat about this bus, as

Paul Comfort:

you can see, we have our Smart Fare, validator for fare payments.

Paul Comfort:

So that's a regional Smart Fare implementation.

Paul Comfort:

so a person boards the bus, they're able to tap and then they

Paul Comfort:

can head to the back of the bus.

Paul Comfort:

From an operator's perspective, it's not all that different.

Paul Comfort:

So we did do, uh, training for the operators to help them understand

Paul Comfort:

kind of how the bus operates.

Paul Comfort:

And it was mostly about answering questions.

Paul Comfort:

I think operators were wondering like, how different is it?

Paul Comfort:

You know, but really a bus is a bus.

Paul Comfort:

Yeah.

Paul Comfort:

And you know, if you're a professional.

Paul Comfort:

bus operator with us, you can definitely operate this bus safely

Paul Comfort:

. So the other cool feature on our buses, uh, we implemented this

Paul Comfort:

in 2019 on the entire fleet.

Paul Comfort:

We have a retractable operator shield, which is super cool.

Paul Comfort:

You know, if you think about safety and security, you think about, obviously

Paul Comfort:

we went through a pandemic, being able to raise this window up if needed.

Paul Comfort:

Or you can leave it down to interact with your riders.

Paul Comfort:

But this was a really important investment for us, and the operators

Paul Comfort:

really appreciate having it.

Paul Comfort:

I bet you they do.

Paul Comfort:

Yeah.

Paul Comfort:

Yeah.

Paul Comfort:

That's great.

Paul Comfort:

When I was in Baltimore, we put these in, and uh, it really helped, uh, reduce

Paul Comfort:

negative interactions between passengers.

Paul Comfort:

Carrie Hotton-MacDonald: Exactly.

Paul Comfort:

Exactly.

Paul Comfort:

Riders, really respected.

Paul Comfort:

I love your sign here.

Paul Comfort:

It says, zero tolerance of assaulting an operator.

Paul Comfort:

It's a criminal offense, and offenders will be prosecuted right on the door.

Paul Comfort:

Carrie Hotton-MacDonald: For sure.

Paul Comfort:

That's great.

Paul Comfort:

We, we lay out the expectation.

Paul Comfort:

We work closely with ATU.

Paul Comfort:

We have an operator, uh, assault task force.

Paul Comfort:

We work really closely on safety and security related, uh, elements.

Paul Comfort:

And that was one of the things that we worked together on.

Paul Comfort:

So Carrie this it's very cold up here in Edmonton.

Paul Comfort:

I know you're like way up north in Canada.

Paul Comfort:

Do you have to park all your vehicles inside?

Paul Comfort:

Carrie Hotton-MacDonald: Yeah, it's a decision we made.

Paul Comfort:

So we bring all of the vehicles indoors.

Paul Comfort:

We are the northernmost kind of large city.

Paul Comfort:

Yeah in North America.

Paul Comfort:

So we definitely have winter weather.

Paul Comfort:

I don't mind, but some people do.

Paul Comfort:

Uh, so all of the vehicles come inside.

Paul Comfort:

So this particular facility is over 400, 000 square feet.

Paul Comfort:

So it's quite large.

Paul Comfort:

It can accommodate a big fleet, uh, which we value.

Paul Comfort:

We actually have another growth garage coming.

Paul Comfort:

Uh, we're in the planning and design stage for it.

Paul Comfort:

That'll house 400 buses and it's going to be completely zero emission.

Paul Comfort:

So I'm really, really excited about that too.

Paul Comfort:

Yeah, Eddie was telling me about that.

Paul Comfort:

And what's underneath this floor?

Paul Comfort:

That's what I think is cool too.

Paul Comfort:

Carrie Hotton-MacDonald: Yeah, so underneath is actually

Paul Comfort:

parking for the operators.

Paul Comfort:

So It's funny when people say, well, don't the operators use transit?

Paul Comfort:

Well, they actually operate transit.

Paul Comfort:

They don't necessarily have access to a bus at 3 in the

Paul Comfort:

morning or 4 in the morning.

Paul Comfort:

You have to come here to get it.

Paul Comfort:

Exactly.

Paul Comfort:

So we have underground, uh, parking for them.

Paul Comfort:

We also have, uh, all of the power systems, uh, that are supporting

Paul Comfort:

the charging infrastructure as well.

Paul Comfort:

Oh, underneath here.

Paul Comfort:

Yeah, exactly.

Paul Comfort:

That's great.

Paul Comfort:

And this building, it's like shiny metal, like aluminum on the outside.

Paul Comfort:

Amazing!

Paul Comfort:

Carrie Hotton-MacDonald: It is, yeah, so the architecture is really cool.

Paul Comfort:

It had a very intentional design and we're just really proud of,

Paul Comfort:

you know, it blends I think that industrial with like a modern feel.

Paul Comfort:

Yeah.

Paul Comfort:

And again, for the people working here, the contrast with, as you

Paul Comfort:

know, older style transit garages.

Paul Comfort:

Yes.

Paul Comfort:

Dark, dingy, very, you know.

Paul Comfort:

Right.

Paul Comfort:

This feels super modern.

Paul Comfort:

Exactly.

Paul Comfort:

But I like your homage to the old industrial past here.

Paul Comfort:

What's that big, like, smokestack sitting by itself?

Paul Comfort:

Was there an old factory there or something?

Paul Comfort:

Carrie Hotton-MacDonald: There was, exactly, exactly.

Paul Comfort:

So it's really cool.

Paul Comfort:

This is repurposing existing land.

Paul Comfort:

We wanted to protect kind of the history and heritage of it.

Paul Comfort:

So that old smokestack is really important and it's significant to the city.

Paul Comfort:

And we're just really proud to be able to have a facility like this.

Paul Comfort:

You know, and still preserve some of that history of the existing

Paul Comfort:

kind of site that we're on.

Paul Comfort:

So where are we at now?

Paul Comfort:

Carrie Hotton-MacDonald: So this is where all of the bus

Paul Comfort:

maintenance activity takes place.

Paul Comfort:

So all of the maintenance is done in this facility, and as you

Paul Comfort:

can see, the spaces between bus staging where the operators are.

Paul Comfort:

It's right next door.

Paul Comfort:

Exactly.

Paul Comfort:

In the same building.

Paul Comfort:

Exactly.

Paul Comfort:

So who drives the vehicles inside the building?

Paul Comfort:

Yeah.

Paul Comfort:

Does your driver bring it in and somebody else parks it because

Paul Comfort:

they're super tight in here?

Paul Comfort:

Carrie Hotton-MacDonald: Yeah, no.

Paul Comfort:

Operators get it parked, but we do have a staff person.

Paul Comfort:

Working on the maintenance side who helps when it's time to

Paul Comfort:

move buses within the space.

Paul Comfort:

Right.

Paul Comfort:

We have a position that does that.

Paul Comfort:

And you do all the preventive maintenance

Paul Comfort:

as well as repair work here?

Paul Comfort:

Carrie Hotton-MacDonald: That's right.

Paul Comfort:

Everything is done here.

Paul Comfort:

So we have a very, very talented maintenance team.

Paul Comfort:

And they look after all of our buses.

Paul Comfort:

And how has it been for you post pandemic

Paul Comfort:

recruiting operators and mechanics?

Paul Comfort:

Carrie Hotton-MacDonald: Yeah, we've done really well on the operator side.

Paul Comfort:

I think it's an attractive position.

Paul Comfort:

You know, we have great benefits.

Paul Comfort:

In addition to benefits, we have a pension plan.

Paul Comfort:

So our numbers are good.

Paul Comfort:

It's just making sure that we have the HR staff to actually

Paul Comfort:

process everything in a timely way.

Paul Comfort:

That's been my challenge.

Paul Comfort:

On the maintenance side, it's more difficult.

Paul Comfort:

So I think as we all know in the industry, it's tough to find

Paul Comfort:

those heavy equipment techs.

Paul Comfort:

And making sure, because we're competing with the private sector, making sure

Paul Comfort:

that we get access to that talent pool and that we can bring them in.

Paul Comfort:

So that's always an ongoing challenge.

Paul Comfort:

So Carrie, this building you said was very intentionally designed.

Paul Comfort:

Tell me about the artwork and some of the other facets of

Paul Comfort:

Carrie Hotton-MacDonald: it.

Paul Comfort:

It's really cool.

Paul Comfort:

So we have public art.

Paul Comfort:

Uh, so on top of the building you'll actually see these pillars that are there.

Paul Comfort:

And they have latitude and longitude painted on each pillar, and it

Paul Comfort:

reflects mountain regions that are at the same latitude as this garage,

Paul Comfort:

which is so unique and different, it makes people question, what is that?

Paul Comfort:

But you can definitely see it, so as you're kind of in this area,

Paul Comfort:

it definitely catches your eye, and it's a bit unique for us.

Paul Comfort:

That's great.

Paul Comfort:

Tell us a little about your brand new LRT line that just started just very recently.

Paul Comfort:

We got to ride it, uh, to the, uh Edmonton Oilers game the other night.

Paul Comfort:

Carrie Hotton-MacDonald: Oh that's so good, I'm glad you tried it.

Paul Comfort:

So it's a low floor urban style LRT that we've added to our network.

Paul Comfort:

So we have high floor LRT and this is a new style that we're adding.

Paul Comfort:

So it takes a person from downtown all the way to Mill Woods which is a community

Paul Comfort:

on the southeast side of the city.

Paul Comfort:

And along the way we have stops that include Indigenous

Paul Comfort:

artwork so you can actually do a walking tour of indigenous art.

Paul Comfort:

Attacha, which is super cool.

Paul Comfort:

And then the line itself, it's 30 minutes for the entire

Paul Comfort:

trip, so 60 minute return trip.

Paul Comfort:

Same fare as our entire network, which is great, so it's fully accessible.

Paul Comfort:

And what I love seeing, and I've been riding it a lot, a lot

Paul Comfort:

of children are on the trains.

Paul Comfort:

So people are using it as an opportunity to teach kids about transit, and there's

Paul Comfort:

so much enthusiasm, which is really cool.

Paul Comfort:

We've also heard stories of seniors who hadn't been downtown in years,

Paul Comfort:

and now they're like, I'm going to hop on the train and I can get there.

Paul Comfort:

Workers, it connects people to a hospital that's a major employer.

Paul Comfort:

So people are just seamlessly traveling with transit now,

Paul Comfort:

instead of looking at other modes.

Paul Comfort:

That's great.

Paul Comfort:

So

Paul Comfort:

this is another area for our staff and our operators.

Paul Comfort:

And what I like about it is we have kind of individual pods.

Paul Comfort:

Again, if people need time to kind of, you know, recoup and kind of re

Paul Comfort:

energize themselves after a shift, it's a great opportunity to do that.

Paul Comfort:

We also have an opportunity here if you're up for it, you can do

Paul Comfort:

some recreational kind of activity.

Paul Comfort:

Exactly, we've got ping pong.

Paul Comfort:

We have the operator changing rooms as well, but it's a nice big open space.

Paul Comfort:

Yeah, I like how modern it looks.

Paul Comfort:

You've got these, uh, white square lights over top.

Paul Comfort:

It's high roofs, industrial looking.

Paul Comfort:

Exactly.

Paul Comfort:

Carrie Hotton-MacDonald: It's really great looking.

Paul Comfort:

Yeah, it's really, really nice.

Paul Comfort:

Very modern.

Paul Comfort:

Exactly.

Paul Comfort:

Art Deco and all that.

Paul Comfort:

Yeah, it's awesome.

Paul Comfort:

We also have meeting rooms and training rooms.

Paul Comfort:

There's your training room, yeah.

Paul Comfort:

Um, that are on this level as well, so that provides another opportunity.

Paul Comfort:

Uh, so whether it's continuous training for the operators or part of

Paul Comfort:

the basic operator training program, uh, we can use this facility in

Paul Comfort:

addition to the others that we have.

Paul Comfort:

So we're outside the building, this

Paul Comfort:

phenomenal building, Carrie.

Paul Comfort:

I don't think I've ever seen anything like this.

Paul Comfort:

It's incredible.

Paul Comfort:

Yeah,

Paul Comfort:

Carrie Hotton-MacDonald: So this is one of six facilities

Paul Comfort:

that we have for ETS service.

Paul Comfort:

and so you've been general manager here for three and a half years

Paul Comfort:

since Eddie moved up to, Eddie Robar moved up to the deputy city manager.

Paul Comfort:

In your time as GM, what are you most proud of?

Paul Comfort:

Carrie Hotton-MacDonald: Oh, I think what I'm most proud of, honestly, is just all

Paul Comfort:

the work that we put in as a leadership team to work with our city council.

Paul Comfort:

Fun fact Our mayor used to be a transit operator with us.

Paul Comfort:

So if anyone understands transit, it's definitely our mayor.

Paul Comfort:

So they've made important investments.

Paul Comfort:

So they gave us over 700 million of investments.

Paul Comfort:

We're finally replacing the aging LRT cars.

Paul Comfort:

They've invested in off peak service, which has huge equity outcomes.

Paul Comfort:

They've just been very generous in supporting our plans.

Paul Comfort:

And I think it proves that if you put your heads together, can talk

Paul Comfort:

really, uh, strategically with your governors and paint that path for them.

Paul Comfort:

If we do this, after that, we could do this, and then

Paul Comfort:

after that, we could do this.

Paul Comfort:

And as you look to the future over the next year

Paul Comfort:

or two, what are the game plans?

Paul Comfort:

Carrie Hotton-MacDonald: So we're growing our mass transit network.

Paul Comfort:

It's bigger than LRT.

Paul Comfort:

We're looking at bus based growth.

Paul Comfort:

We're going to grow our service hours to serve more people.

Paul Comfort:

And that's what I'm most proud of, is that they have the confidence in us and

Paul Comfort:

everything that we're bringing forward.

Paul Comfort:

That's great.

Paul Comfort:

Well, thank you so much for having us here today and showing

Paul Comfort:

us your amazing Kathleen Grudge.

Paul Comfort:

This is great.

Paul Comfort:

What a great story, and we wish you all the best as you continue to go forward.

Paul Comfort:

Carrie Hotton-MacDonald: Oh thank you so much Paul; it's been great.

Tris Hussey:

Hi, this is Tris Hussey editor of the Transit Unplugged podcast.

Tris Hussey:

And thank you for listening to this week's episode.

Tris Hussey:

And a special thanks to our two guests.

Tris Hussey:

Eddie Robar and Carrie Hotten-MacDonald.

Tris Hussey:

Now coming up next week, we stay in Edmonton.

Tris Hussey:

And at CUTA with Arthur Nicolet CEO of Transdev Canada.

Tris Hussey:

Paul is in conversation with Arthur about what contracting means for

Tris Hussey:

delivering transit, not just in Canada, but around the world.

Tris Hussey:

And don't worry, we're not done yet for this year.

Tris Hussey:

We still have our year-end wrap-up and a special bonus episode that

Tris Hussey:

think you're going to really enjoy.

Tris Hussey:

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So until next week, ride safe and ride happy.