Hello, and welcome to The Get.
Erica Seidel:I'm your host, Erica Seidel.
Erica Seidel:This season we examine the relationship between CMOs and Boards.
Erica Seidel:How can that relationship go from fraught to functional,
Erica Seidel:and maybe even to fantastic?
Erica Seidel:Today, we hear from Sandra Lopez.
Erica Seidel:She is a marketing dynamo who has been in marketing, leadership, and general manager
Erica Seidel:roles in many of the world's biggest and most influential tech companies
Erica Seidel:like Adobe, Intel, and Microsoft.
Erica Seidel:She recently served as co-chair for the World Economic Forum for
Erica Seidel:Augmented Reality and Virtual Reality.
Erica Seidel:She also serves on the Board of Directors for Junior Achievement USA and PureRED.
Erica Seidel:She's an advisor for Cabra Sports and is the co-chair for
Erica Seidel:Sports Integrity Global Alliance.
Erica Seidel:You'll hear about how to educate the Board on how long things take in marketing.
Erica Seidel:As she says, it's hard to educate someone in thirty minutes, so
Erica Seidel:you have to think creatively.
Erica Seidel:You'll also learn about how to prepare for a Board position and
Erica Seidel:how to put your best foot forward when you interview with a Board.
Erica Seidel:And, we discuss how nonprofit Board work, chosen wisely, can be a great
Erica Seidel:segue to for-profit Board work.
Erica Seidel:Here we go.
Erica Seidel:Sandra Lopez, welcome to the show.
Erica Seidel:Glad to have you on The Get and excited to hear your perspectives.
Sandra Lopez:Thank you for having me on board.
Sandra Lopez:Looking forward to having this conversation.
Erica Seidel:Maybe you could just start by sharing an overview of your
Erica Seidel:career path, cuz it's been such an interesting path that you've followed.
Erica Seidel:You know, you know your B2B marketing, you know your B2C marketing, you know brand,
Erica Seidel:you know demand, like the whole shebang.
Erica Seidel:Can you kind- kind of just, you know, coalesce it a little bit?
Sandra Lopez:I always like to say I was kind of born and bred in Silicon Valley,
Sandra Lopez:so technology at the heart of everything.
Sandra Lopez:And I always had the aspiration to be a Chief Marketing Officer.
Sandra Lopez:And, without anybody telling me as a mentor or sponsor, I just
Sandra Lopez:wanted to do my own journey.
Sandra Lopez:I wanted to create my own music, and so I created my own songbook in terms
Sandra Lopez:of what could that possibly look like.
Sandra Lopez:And what I knew is that whenever I became a CMO, I really wanted to
Sandra Lopez:understand the various solutions of what entailed marketing.
Sandra Lopez:So I jumped from small company to large company, did everything
Sandra Lopez:from lead generation to brand strategy, worked in New York
Sandra Lopez:City, came back to Silicon Valley.
Sandra Lopez:And so I would say that my career trajectory, I always have to
Sandra Lopez:say the analogy, in, like, ways.
Sandra Lopez:I directionally knew where I wanted to go, but I also allowed myself to
Sandra Lopez:explore the unexpected neighborhoods.
Sandra Lopez:And that's where I did a pivot into the business unit, running a
Sandra Lopez:division, in particular wearables.
Sandra Lopez:And then I went into sports media.
Sandra Lopez:And a couple things I learned from that pivot.
Sandra Lopez:One, I learned things about myself that I didn't know I was capable of,
Sandra Lopez:whether it's business development, effectively managing a P&L.
Sandra Lopez:And then how important it was to understand business language when
Sandra Lopez:it came to leading a marketing organization and driving those
Sandra Lopez:conversations to a C-level leadership team and/or your Board of Directors.
Sandra Lopez:And so I'm unconventional.
Sandra Lopez:Typically know where I wanna go, but I allow myself to explore
Sandra Lopez:and, and I will continue to do so.
Erica Seidel:I love this ways analogy.
Erica Seidel:I think that's great.
Erica Seidel:Do you think everybody who's an aspiring CMO should take a GM role,
Erica Seidel:or do you think it's, like, enough for them to kind of take a GM perspective
Erica Seidel:within their marketing domain?
Sandra Lopez:Listen, I think everybody has their own journey, and all I can share
Sandra Lopez:is my particular point of view based on the type of leader that I want to be.
Sandra Lopez:So if I'm a CMO focused on tangible business, we know that oftentimes when
Sandra Lopez:we're on an economic pitch, what happens?
Sandra Lopez:Your budget's decreased, headcount marketing's one of the first organizations
Sandra Lopez:that are going to be impacted.
Sandra Lopez:But if you change the conversation and be able to illustrate how
Sandra Lopez:marketing drove tangible growth and/or helped enter into adjacent
Sandra Lopez:markets, I do believe understanding running a P&L is very, very important.
Sandra Lopez:You're much more attuned to, we're gonna do a brand strategy.
Sandra Lopez:Let's think about potential ASP uplift.
Sandra Lopez:Let's do some financial modeling, work very closely with the CFO.
Sandra Lopez:Um, and not working closely with the CFO in the context of like,
Sandra Lopez:what's your, you know, above the line, below the line budget.
Sandra Lopez:It's a very different conversation.
Sandra Lopez:If you wanna be a CMO that's really leaning into creativity, then maybe
Sandra Lopez:not necessarily you don't have to become a GM and you're looking at
Sandra Lopez:more psychology, sociology, and becoming much more of a culturist.
Sandra Lopez:So I think it really depends on what type of CMO you wanna be.
Sandra Lopez:And I try to do a hybrid of growth that in order to be a great CMO,
Sandra Lopez:you need to understand your consumer and where they're going and what's
Sandra Lopez:happening around them, both for business customer and/or a consumer customer.
Sandra Lopez:And at the same time really understanding like, how do you drive marketing as a P&L?
Erica Seidel:Makes sense.
Erica Seidel:Can you share, since we're talking a lot about, you know, CMOs and
Erica Seidel:Board relationships, can you share a hard-won lesson you have had, um,
Erica Seidel:from interacting with, with a Board?
Erica Seidel:Any Board?
Sandra Lopez:I always like to say strategy without
Sandra Lopez:execution's pure hallucination.
Sandra Lopez:So I like to be a strategist and be able to execute with my team.
Sandra Lopez:The role of a Board of Directors is ask the hard questions so you can help guide
Sandra Lopez:them and advise them towards, you know, their overall trajectory in terms of
Sandra Lopez:whatever their strategic imperatives are.
Sandra Lopez:And so moving from the doing and advising and knowing when to step
Sandra Lopez:back has been the mental rigor and challenge that I've had to take on.
Sandra Lopez:So it's really about asking the right questions and providing point of view,
Sandra Lopez:and, ultimately, it's the C-level and the leadership team that have to decide
Sandra Lopez:what's best for the organization.
Sandra Lopez:So that shift was a struggle for me, and I still find myself sometimes wanting
Sandra Lopez:to, like, roll up my sleeves, help drive some of the strategies to execution.
Erica Seidel:Is there something you tell yourself when you're worried that
Erica Seidel:you're gonna kind of dive into execution and, and, but you want, really wanna
Erica Seidel:come up with a good question instead?
Sandra Lopez:Yeah.
Sandra Lopez:I have to remind myself every single time when I'm either part of the
Sandra Lopez:committee conversation and/or at the Board meeting, and we're having the
Sandra Lopez:one-to-one with the CEO, remember, my responsibility and accountability is to
Sandra Lopez:advise them towards the right path based on the goals that we have all agreed to,
Sandra Lopez:and knowing when to take a step back.
Sandra Lopez:And so I do that in every single interaction.
Sandra Lopez:A lot of it's just practicing, right?
Sandra Lopez:So I'm fairly new about a, you know, over a year in, in Junior Achievement,
Sandra Lopez:which is a nonprofit, less than a year with the private Board.
Sandra Lopez:And I do think it takes conditioning just like anything.
Sandra Lopez:And so I'm just, you know, practicing my trade, learning how to be the
Sandra Lopez:best Board of Directors for the companies that I said I would like to
Sandra Lopez:participate and believe I can add value.
Erica Seidel:Can you talk about how you've educated a Board about marketing,
Erica Seidel:if you have, and what that looks like?
Erica Seidel:What teaching like, because many, many Board members don't have
Erica Seidel:marketing backgrounds and they might think that they know more about
Erica Seidel:marketing than they actually do.
Sandra Lopez:Right.
Sandra Lopez:Interesting.
Sandra Lopez:And we were talking about this earlier, that apparently there's only about
Sandra Lopez:forty Board members with marketing pedigree for Fortune 1000 and above.
Sandra Lopez:And so it's not familiar with the Board of Directors, right?
Sandra Lopez:There's a lot of people, the CEO, supply chain officers.
Sandra Lopez:And so when you're asking questions when it comes to marketing, this is where my
Sandra Lopez:P&L general management come into play.
Sandra Lopez:I don't ask the traditional brand awareness questions.
Sandra Lopez:I think about, let's take a look at our revenue growth year projection.
Sandra Lopez:So I translate a lot of what is important to marketing in the language
Sandra Lopez:that will be familiar to CEOs, CFO.
Sandra Lopez:Cuz you have to remember, like your Board of Directors and your fellow
Sandra Lopez:colleagues come from a different pedigree.
Sandra Lopez:And so as a CMO marketer, you find yourself oftentimes translating the
Sandra Lopez:language of marketing into vocabulary in which the CFO and CEO can really get
Sandra Lopez:behind and lean into the conversation.
Sandra Lopez:The worst thing is you bring a point and everybody just dismisses you.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so how do you bring a point that has people thinking and really
Sandra Lopez:leaning in so that we can advise the CEO and/or the leadership team in terms
Sandra Lopez:of possible paths to move forward with?
Erica Seidel:And do you feel like CEOs and CFOs sometimes glom onto certain
Erica Seidel:terms of marketing but not others?
Erica Seidel:You know, so in another one of these podcasts we talked about how there
Erica Seidel:are some terms that people just get.
Erica Seidel:You know, they get ICP, they get persona.
Erica Seidel:They get positioning more than they get branding, you know?
Erica Seidel:And, and have you, have you found that to be the case where there's,
Erica Seidel:like, some terms that, that fly and that other marketing terms just flop?
Sandra Lopez:I mean, I think it's one of those things that's just
Sandra Lopez:the perception that we have, right?
Sandra Lopez:So I do believe what transpires is there's a perception of marketing.
Sandra Lopez:Marketing is about value proposition, positioning, logos, the PowerPoint
Sandra Lopez:presentation, helping sales sell n.
Sandra Lopez:And that's all familiar.
Sandra Lopez:And where you start to kind of gloss over is when you start to think about, uh,
Sandra Lopez:you know, they're all familiar with CTR.
Sandra Lopez:They've evolved one part of the digital transformation, but you
Sandra Lopez:start to think about well, long-term value to customer acquisition,
Sandra Lopez:and then you start to translate that and a CFO gets it right away.
Sandra Lopez:So I do think there is this bias, you know, talking about customer
Sandra Lopez:segmentation and new customer.
Sandra Lopez:They get all of that.
Erica Seidel:Yeah.
Sandra Lopez:And then the question is, well, how is that going to translate
Sandra Lopez:to meaningful business impact?
Sandra Lopez:Cuz oftentimes in the Board of Directors, you're there to help grow.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so when you're thinking about questions that you wanna ask,
Sandra Lopez:and I oftentimes think about like, how am I gonna frame this question-
Erica Seidel:Hmm.
Sandra Lopez:-so that the CEOs of other companies that are part
Sandra Lopez:of Board of Directors or CEOs understand what I'm trying to get at?
Erica Seidel:Mm-hmm.
Erica Seidel:Is there any other example of, like, a before and after
Erica Seidel:framing that comes to mind?
Sandra Lopez:It's easy to say, hey, we're gonna go upmarket and reach a
Sandra Lopez:particular new customer sec- section.
Erica Seidel:Sure.
Sandra Lopez:And I'm just gonna be careful I'm not disclosing
Sandra Lopez:information of confidential, so I'll give you just like a generic example.
Sandra Lopez:We're gonna go after this new customer segment and then the question will
Sandra Lopez:be, well, let's think about that segment and the cost of entry.
Sandra Lopez:Right?
Sandra Lopez:What will be the ROI?
Sandra Lopez:What is the additional revenue that could be generated if we're
Sandra Lopez:gonna bring on this new customers?
Sandra Lopez:This customer segment carries this.
Sandra Lopez:This is the demographics.
Sandra Lopez:This is the attitudes.
Sandra Lopez:This is what we think of the market opportunity at a high level.
Sandra Lopez:But like you gotta keep on pushing.
Erica Seidel:Hmm.
Sandra Lopez:Yeah, this is maybe a market size that represents
Sandra Lopez:$1 billion, potentially.
Sandra Lopez:That's a total tamp.
Sandra Lopez:But how, have we done the analysis of what this segment will bring from
Sandra Lopez:additive revenue over the next five years?
Sandra Lopez:How much do we need to invest?
Sandra Lopez:What does that investment strategy look like?
Sandra Lopez:So that goes back to the the, to eventually capture that.
Sandra Lopez:What happens from an operations standpoint?
Sandra Lopez:What happens from customer service?
Sandra Lopez:This new customer segment is radically different from our current
Sandra Lopez:customer base, which means that we have to operate differently.
Sandra Lopez:So this is not just an exercise around new customer segmentation.
Sandra Lopez:This is like operations.
Sandra Lopez:You have to think about customer service.
Sandra Lopez:There are so many elements that come into play, and so that's one example
Sandra Lopez:that I always like to use is that it's easy to have the CMO come in, talk
Sandra Lopez:about new market segment, and then it's your job as a Board of Directors.
Sandra Lopez:And being a marketer, like many of us have gone through this before.
Sandra Lopez:We know that it's just much more than doing effective direct marketing
Sandra Lopez:and using digital marketing.
Sandra Lopez:There are elements that come into play that touch other organizations.
Erica Seidel:Mm-hmm.
Sandra Lopez:So really thinking about that and kind of framing
Sandra Lopez:those conversations is like another example that I like to use, typically
Sandra Lopez:marketers are really good at, is in terms of knowing your customer,
Sandra Lopez:what does segmentation look like?
Sandra Lopez:But what does it really mean to enter into that market segment?
Erica Seidel:Yeah.
Sandra Lopez:Do you need to hire different types of personnel in terms
Sandra Lopez:of driving conversations with them?
Sandra Lopez:So really framing it, going back to, I always like to say, like, you
Sandra Lopez:just go back to think like a CFO.
Erica Seidel:Yeah.
Sandra Lopez:I think that really helps.
Sandra Lopez:And we, because we have only forty or so CMOs in the Board of Directors,
Sandra Lopez:we have the responsibility on our shoulders to illustrate that we
Sandra Lopez:can drive very meaningful business.
Erica Seidel:Have you seen a really good way of learning how to
Erica Seidel:be that CMO who thinks like a CFO?
Erica Seidel:You know, is it shadowing the CFO?
Erica Seidel:Is it, um, I, I don't know.
Erica Seidel:Like, asking for, you know, like, you know, sharing goals and, and,
Erica Seidel:and coming up with some kind of, like, translation dictionary or
Erica Seidel:something like, like, like is there anything that comes to mind there?
Sandra Lopez:I love all your ideas.
Sandra Lopez:So shadowing's always great.
Sandra Lopez:And then oftentimes, you know, they're not necessarily available
Sandra Lopez:cuz you have a busy calendar.
Sandra Lopez:So you have to kind of be realistic in terms of what's feasible.
Sandra Lopez:And so if you think about an exercise that you're doing in marketing, so
Sandra Lopez:let's think about the hottest thing in performance based marketing.
Erica Seidel:Mm-hmm.
Sandra Lopez:Right?
Sandra Lopez:Everybody's talking about that.
Sandra Lopez:It requires digital transformation, which oftentimes means you
Sandra Lopez:need to sit down with your CTO.
Sandra Lopez:Can you sit down with your CFO and agree on the L to beta cap ratio?
Sandra Lopez:What does that mean?
Sandra Lopez:And what does that look like?
Sandra Lopez:Can you start modeling P&Ls?
Sandra Lopez:I always like to tell individuals, kind of hate the word performance marketing,
Sandra Lopez:cuz the reality is you're a mini GM.
Sandra Lopez:You're responsible for revenue and hitting targets, and in order to
Sandra Lopez:drive performance-based marketing, you have a Mar- MarTech stack
Sandra Lopez:that's underneath, which actually costs me whether it's licensing-
Erica Seidel:Right.
Sandra Lopez:Whether you're working with your IT department to build out
Sandra Lopez:some technology and features, which they're gonna charge back to you.
Sandra Lopez:And so that to me is like, it's the spirit of like, there's cost, there's
Sandra Lopez:revenue, there's efficiencies, and there's margins that you have to [inaudible].
Sandra Lopez:So performance-based marketers, to me, I always tell 'em like,
Sandra Lopez:you guys are running a P&L.
Sandra Lopez:Like reframe what your accountability responsibility is.
Sandra Lopez:And I know if you have, if you're co-dependent, if you have a sales
Sandra Lopez:department and they're not getting the lead flow, they're gonna point
Sandra Lopez:fingers at you because they need that.
Sandra Lopez:And so you're directly tied to revenue.
Sandra Lopez:And so that's one example that I think you can sit there with your
Sandra Lopez:CFO and you bring them along the journey and build a relationship.
Sandra Lopez:And so you have to meet with your CFO then on a monthly basis and/or
Sandra Lopez:like a weekly basis, depending on how you're looking at your numbers.
Sandra Lopez:And then you start to, like, have those times to ask curiosity and
Sandra Lopez:ask them about different things.
Sandra Lopez:Oftentimes, when you are looking at brand architecture strategies and
Sandra Lopez:you're redeveloping an entire, you have multiple logos you're trying to simplify.
Erica Seidel:Mm-hmm.
Sandra Lopez:Will that impact in terms of lesser choice?
Sandra Lopez:Is it gonna cannibalize one or the other products?
Sandra Lopez:That's yet another opportunity to bring a CFO into the journey and talk
Sandra Lopez:about, let's do some modeling together.
Sandra Lopez:Oftentimes what I had seen is brand architecture strategies that
Sandra Lopez:talk about the business rationale, but there's no financial number.
Sandra Lopez:They'll talk to you about what it's gonna cost, what it's gonna cost to
Sandra Lopez:overhaul the entire thing and all the collateral that needs to get
Sandra Lopez:updated, both analog and digital.
Sandra Lopez:Yet I never see if we were to simplify the brand, what could this
Sandra Lopez:look like on the financial side?
Sandra Lopez:Or if we're gonna do a massive brand transition and reposition
Sandra Lopez:the brand in its totality from one point to another point, will it
Sandra Lopez:alienate your existing customer base?
Sandra Lopez:And if so, well what, what could that be from a sales perspective?
Sandra Lopez:So you can model all this stuff.
Sandra Lopez:You can, sitting down with the CMO, there are tools and there abilities.
Sandra Lopez:I've done this before.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so I would say to any CMO or any marketing person that's eager
Sandra Lopez:to go into a Board seat and starting to, like, practice the language of the CFOs,
Sandra Lopez:take some existing projects where you're like, wow, if I were to do this with a
Sandra Lopez:CFO, what could we model financially?
Erica Seidel:Hmm.
Sandra Lopez:And then over time, your CFO becomes your mentor and an advisor to you.
Sandra Lopez:And, and that's what happened to me when I was at Intel I had an invi-
Sandra Lopez:individual helped guide me as we were going through marketing strategy,
Sandra Lopez:repositioning efforts, and really understanding the overall business.
Erica Seidel:So CMOs can fail, as you know, um, because Boards and
Erica Seidel:CEOs have these expectations of, you know, you should be able to do
Erica Seidel:marketing, you know, overnight and turn around something overnight.
Erica Seidel:And then CMOs, so there's this debate about, you know, like,
Erica Seidel:oh, you should do this faster.
Erica Seidel:And then a CMO will say, oh, it, it takes time.
Erica Seidel:How do you think marketing leaders can kind of manage those expectations with
Erica Seidel:Boards about how long things take?
Sandra Lopez:You're absolutely right.
Sandra Lopez:Uh, there's a lot of education and oftentimes, we've had this
Sandra Lopez:conversation in the past, that everybody feels they can do marketing.
Erica Seidel:Yes.
Sandra Lopez:You know, I learned a framework that I thought was very helpful
Sandra Lopez:that came from [inaudible], which is the strategic decision-making framework.
Sandra Lopez:If you're going on a journey and you're seeking to solve a problem,
Sandra Lopez:oftentimes, like, your C-level, and yourself, you're not on the same page
Sandra Lopez:of what problem you're trying to solve.
Sandra Lopez:So go in and understand, like, what problem are we solving?
Sandra Lopez:Are we, are we on the same position?
Erica Seidel:Mm-hmm.
Sandra Lopez:The other thing, too, is, like, and what are the milestones?
Sandra Lopez:Here's why it takes time to do market research, right?
Erica Seidel:Mm-hmm.
Sandra Lopez:We want to capture, not only part of our customer segment,
Sandra Lopez:we are a global brand by very nature.
Sandra Lopez:We have to go to Europe, we have to go to, like, Asia, and
Sandra Lopez:we want to enlarge sampling.
Sandra Lopez:And we also wanna pivot along the way as we're learning about some
Sandra Lopez:research around specific focus groups.
Sandra Lopez:And we wanna get this right.
Sandra Lopez:Because once you get the idea, then you go into execution and it's gonna
Sandra Lopez:cost much more if we get it wrong.
Sandra Lopez:So there's going to be five-month window of market research, and then
Sandra Lopez:they'll, you go into production and, like, why does production take forever?
Sandra Lopez:And you just have to explain in terms of what you're trying to get accomplished
Sandra Lopez:and how you're gonna pull it out.
Sandra Lopez:And so oftentimes what I find myself learning is that you have to bring
Sandra Lopez:your C-level onto the journey.
Sandra Lopez:And I always like to do, like, here's critical milestones.
Sandra Lopez:Hey, we learned this from this focus group in the United States and in Europe.
Sandra Lopez:Here's what we're learning.
Sandra Lopez:It didn't necessarily, necessarily align to our hypothesis.
Sandra Lopez:We think we're gonna pivot.
Sandra Lopez:Here are three options.
Sandra Lopez:What are your thoughts?
Erica Seidel:Hmm.
Sandra Lopez:So now a person's, like, actually joining you
Sandra Lopez:on your journey and as part.
Sandra Lopez:And you help educate along the way.
Sandra Lopez:So you've gotta look at these big, strategic initiatives as
Sandra Lopez:opportunities to help educate and bring them along the journey.
Sandra Lopez:And I always do check checkpoints.
Sandra Lopez:And I know sometimes my team members are like, you're slowing down the process
Sandra Lopez:because you're sitting down with your C, you know, C-level, and I'm like, no,
Sandra Lopez:actually I'm speeding up the process.
Sandra Lopez:So when we're down the road and my CEO has some feedback, which
Sandra Lopez:requires us to go back and redo production, that elongates the process.
Sandra Lopez:So, thinking about these check-ins with your senior leadership is important.
Erica Seidel:Mm-hmm.
Sandra Lopez:Realize it's always an education and ask a lot of
Sandra Lopez:questions like, why do you think focus groups should take point?
Sandra Lopez:How do you think the process is?
Erica Seidel:Mm-hmm.
Sandra Lopez:Well, let me tell you why the process is the way
Sandra Lopez:it's, it is, and we're learning and adjusting and we'll do technology
Sandra Lopez:to move the process much faster.
Sandra Lopez:It used to be, you know, eight months, now we're doing five months.
Sandra Lopez:So I, I do think, like, also asking why do they believe something should
Sandra Lopez:be done a certain way helps strive self-awareness that they really
Sandra Lopez:don't understand the underpinnings.
Erica Seidel:Mm-hmm.
Erica Seidel:Yeah.
Erica Seidel:That's really smart.
Erica Seidel:And the, the idea that people don't learn something in half an hour, right?
Erica Seidel:It's like in, in the way you educate somebody is not by saying like,
Erica Seidel:everything you're doing is wrong.
Erica Seidel:This is how you should do it.
Erica Seidel:It's, it's almost like you kind of sidle up to them and you're like, oh,
Erica Seidel:eight out the ten things, ten ways you see this are right, and then here
Erica Seidel:are the remaining two need to be, you know, kind of adjusted in this way.
Sandra Lopez:I do think it's much more of a discussion.
Sandra Lopez:Listen, you're on the same team.
Sandra Lopez:I mean, fundamentally like you and your leadership are on the same team
Sandra Lopez:and you're creating the playbook.
Sandra Lopez:And so sometimes like the playbook, like, oh, you know what?
Sandra Lopez:Your C-level has a point of view that I could have overlooked.
Sandra Lopez:And you're like, you know what?
Sandra Lopez:Your point's extremely valid.
Sandra Lopez:I'm gonna take that in.
Erica Seidel:Mm-hmm.
Sandra Lopez:And in some cases, they have a very strong point of
Sandra Lopez:view, and based on all your history and knowledge, you're like, this is
Sandra Lopez:gonna send us in the wrong direction.
Sandra Lopez:And you just have to take time and say, let me show you the pros and cons.
Erica Seidel:Yeah.
Sandra Lopez:What I've learned is like, don't say no right
Sandra Lopez:away to your leadership.
Sandra Lopez:Provide the framework, help them understand so that you can land in
Sandra Lopez:the best outcome for the shareholders.
Sandra Lopez:I always say, like, at the end of the day, we're on the same team.
Sandra Lopez:It's about the shareholders, and when I say shareholders, it's the, your
Sandra Lopez:employees, the C-level, the Board of Directors, if you have stock, you know?
Erica Seidel:Mm-hmm.
Erica Seidel:Let me segue a little bit here, and I would love to hear your thoughts
Erica Seidel:about nonprofit Boards as a way for marketing leaders to kind of
Erica Seidel:get some practice and transition towards being on for-profit Boards.
Sandra Lopez:Listen, I've had amazing mentors helping me guide me through
Sandra Lopez:the path to Board of Directors.
Sandra Lopez:And I started, I was three years before I landed my first Board.
Sandra Lopez:And everybody has a different point of view, everybody's gonna advise you.
Sandra Lopez:And so again, I'm gonna provide one perspective.
Sandra Lopez:I was o- open to a nonprofit Board, but I've also worked on nonprofits
Sandra Lopez:before in terms of giving my time.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so you have to pick judiciously.
Sandra Lopez:What do you wanna get out of it?
Sandra Lopez:So I wanted to get my practice in a, yes, I've done some Board readiness
Sandra Lopez:programs, but nothing, like, you can do all the training, but it's
Sandra Lopez:nothing like showing up and planning.
Erica Seidel:Yeah.
Sandra Lopez:And so, I looked at who was leading the Board.
Sandra Lopez:I looked at the Board composition, and they were all highly successful
Sandra Lopez:C-level executives that have Board experience of private and public.
Sandra Lopez:And I knew that in how they run their operations gave me the feeling
Sandra Lopez:of a private and/or public Board.
Sandra Lopez:So I decided to do that.
Sandra Lopez:That was the right thing for me.
Sandra Lopez:And so when I tell people, like, really think about the Board that
Sandra Lopez:you wanna join your first one.
Sandra Lopez:Look at what you're trying to get out of it.
Sandra Lopez:And so in this profit one, it aligns to my values in giving
Sandra Lopez:back to the future generation.
Sandra Lopez:So synergistically, I'm like, yes, love Junior Achievement.
Sandra Lopez:They were part of my life when I was growing up.
Sandra Lopez:Two, I look at the composition.
Sandra Lopez:What does it look like?
Sandra Lopez:And three, how do they function?
Sandra Lopez:And they function very akin to a private Board.
Sandra Lopez:And so that gives me the exposure, the experience, and bringing that value to
Sandra Lopez:another private Board in terms of just getting that practice in and knowing what
Sandra Lopez:I'm responsible for as Board of Directors.
Erica Seidel:How did you figure out how they functioned?
Sandra Lopez:There's a lot of Board readiness curriculum
Sandra Lopez:that exists out there.
Erica Seidel:Sure.
Sandra Lopez:So you have the National Association of Corporate Directors.
Sandra Lopez:You take a look at them.
Sandra Lopez:They have some programs.
Sandra Lopez:Julie, who's the CEO of How We Lead here in San Francisco, has
Sandra Lopez:a robust Board readiness program.
Sandra Lopez:And you learn.
Sandra Lopez:You learn what's expected of you.
Sandra Lopez:You also learn the liability that you have for publicly traded companies.
Sandra Lopez:You also learn the time required.
Sandra Lopez:Everybody's, like, thinks that you're gonna be there for the one supporter.
Sandra Lopez:And no, it's a lot more that you have to contribute.
Sandra Lopez:You have to be well-read.
Sandra Lopez:You have to read the materials in advance.
Sandra Lopez:You have most, part of a committee.
Sandra Lopez:So if you're part of the committee, you have to meet outside of the Board meeting.
Sandra Lopez:And so my recommendation is participate in Board readiness programs.
Erica Seidel:Mm-hmm.
Sandra Lopez:And you'll meet, will build your network and some of them will
Sandra Lopez:land Boards and a lot of that landing a Board is not dissimilar from a job in
Sandra Lopez:terms of the power of the networking.
Sandra Lopez:If somebody's gonna recommend you for a particular Board,
Sandra Lopez:and that's how the doors open.
Sandra Lopez:So both of the Boards that I've landed have been part of my network.
Erica Seidel:Mm-hmm.
Sandra Lopez:Not been me necessarily knowing that Board positions open and
Sandra Lopez:reaching out to the CEO and the chairman.
Sandra Lopez:It has been through my network.
Erica Seidel:Let's talk about interviewing with Boards, like whether
Erica Seidel:that's for a Board seat or a CMO seat.
Erica Seidel:How should they, uh, kind of prepare?
Erica Seidel:How should they appear, and what questions might be most, you know, surprising,
Erica Seidel:you know, based on your experience?
Sandra Lopez:At least in my experience, it's so different
Sandra Lopez:from delay landing you a job.
Erica Seidel:Yeah.
Sandra Lopez:Because they've already identified you based
Sandra Lopez:on the background and pedigree.
Sandra Lopez:In most cases, they already know, and that you've already been highly recommended
Sandra Lopez:by somebody in your network that, you know, Sandra would be a very great fit.
Sandra Lopez:Here's her pedigree.
Sandra Lopez:Here's what she's done.
Sandra Lopez:She's really great for digital transformation.
Sandra Lopez:You know, she's an advocate for the underrepresented community,
Sandra Lopez:and so she can add value from an people, culture standpoint as well.
Sandra Lopez:They know you're background.
Erica Seidel:Right.
Sandra Lopez:It is all pretty much done.
Sandra Lopez:So you're just sitting there and you're having conversations just to see can,
Sandra Lopez:can I sit there with you for a couple hours and have meaningful business
Sandra Lopez:conversations during the Board meeting?
Sandra Lopez:Can I sit there and have that dinner conversation with you?
Sandra Lopez:Oftentimes, there's a dinner the day before, the night of.
Sandra Lopez:It's about clicking.
Sandra Lopez:You have to click as a Board and you are also personality wise, can I
Sandra Lopez:get along with the various members?
Sandra Lopez:And you interview with a couple, you know, not all of 'em, and you have conversations
Sandra Lopez:about your personal life, philosophies.
Sandra Lopez:And I would, what I'd suggest is like just be yourself.
Sandra Lopez:Just be yourself.
Sandra Lopez:They'll get to know you.
Sandra Lopez:They're just getting to know you.
Sandra Lopez:You're getting to know them.
Sandra Lopez:Yes, prepare about the company.
Sandra Lopez:People will say, take every Board interview because you expand your network.
Sandra Lopez:I've taken a different approach, like I've, people reached out to me for
Sandra Lopez:various Board positions and I remember one, it was all about supply chain
Sandra Lopez:and it was about transportation.
Sandra Lopez:And I was so honored that they considered me and they were considering
Sandra Lopez:me from a digital transformation, but I was looking at the Board
Sandra Lopez:requirements and the skillsets that they were looking for, the top three,
Sandra Lopez:and I'm like, I have none of that.
Sandra Lopez:And I said to the, uh, individual that was recruiting for him,
Sandra Lopez:I'm like, you know what?
Sandra Lopez:Super honored.
Sandra Lopez:Yet it's not gonna be the right fit because I will not add
Sandra Lopez:value for what they're looking for from a talent perspective.
Sandra Lopez:And yes, could I appreciate networking with them?
Sandra Lopez:Yeah.
Sandra Lopez:But I'm also, time is very, it's the most precious commodity.
Sandra Lopez:If I already know I'm not gonna be the right fit, I decided to bow out.
Sandra Lopez:And so people are gonna give you different advice.
Sandra Lopez:Other people would say, like, you should have taken, you know,
Sandra Lopez:you should have gone through the interview process and met more people.
Sandra Lopez:And I'm like, that's okay.
Sandra Lopez:The time is too precious.
Sandra Lopez:So we have all different ways of how to land Boards and recommendations.
Sandra Lopez:Mine is one recommendation of many on your journey to be a Board member.
Sandra Lopez:Then, I would say, look at the requirements.
Sandra Lopez:Know what your contribution is going to be.
Erica Seidel:Mm-hmm.
Sandra Lopez:Be very crystal clear about that because they're gonna
Sandra Lopez:look to your filling an important role and oftentimes when, in some
Sandra Lopez:of the Boards they're gonna pay you.
Sandra Lopez:Think about the ROI that you're delivering.
Sandra Lopez:Are they getting every dime's worth out of what they're compensating
Sandra Lopez:you for to be at Board of Directors?
Erica Seidel:Yeah, and I feel it's the same thing when you're
Erica Seidel:interviewing for a CMO job, right?
Erica Seidel:If you get a, a, you know, approached about a job and it's not quite the right
Erica Seidel:fit for you, it's probably better to kind of educate whoever it is, the recruiter,
Erica Seidel:the CEO, you know, whatever, because it's, it's, it's like good karma, you know?
Erica Seidel:Like you, you know, the person might then say, oh, okay, this
Erica Seidel:is maybe not the right fit.
Erica Seidel:But then there's something else that, you know, like the recruit, like
Erica Seidel:I've had that conversation with, with candidates where they're like, okay, no,
Erica Seidel:sounds like you're looking for A, B, C.
Erica Seidel:I'm more X, Y, Z, and then I might call them up in a month, like,
Erica Seidel:oh, actually you said X, Y, Z.
Erica Seidel:You clarified and, and you know, here we have something
Erica Seidel:that's a little more aligned.
Sandra Lopez:A hundred percent agree with you.
Sandra Lopez:Very, I mean, I think ultimately you wanna set yourself up for success.
Sandra Lopez:You wanna land a Board seat, so then you're recommending somebody
Sandra Lopez:else for yet another Board seat.
Sandra Lopez:And that's how the flywheel affects.
Erica Seidel:Mm-hmm.
Sandra Lopez:And eventually, like, you know, we retire from your full-time job.
Sandra Lopez:And so when you're looking for Board seats, you also, like, try to find
Sandra Lopez:somebody, it's called "over-Boarded" where some, somebody has way too
Sandra Lopez:many Boards and Board opportunities will come to him, she, her, they.
Erica Seidel:Mm-hmm.
Sandra Lopez:And they'll say, I'm already like, I'm Boarded up.
Sandra Lopez:And then they'll say, hey, but I know somebody else that's interested.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so look for those individuals that are Boarded up
Sandra Lopez:that are passing on opportunities cuz they have too many Boards.
Sandra Lopez:That's a great way just to start to open up the doors.
Erica Seidel:Oh yeah.
Erica Seidel:Boarded up.
Erica Seidel:That's funny.
Erica Seidel:Yeah, and I, it's funny you say that cuz I give that same feedback to
Erica Seidel:people who are looking for CMO jobs.
Erica Seidel:I say like, you know, identify, you know, I don't know, three, five,
Erica Seidel:ten CMOs who have the job you want.
Sandra Lopez:Right.
Erica Seidel:Because they're probably going to get pinged about
Erica Seidel:roles that you would want too.
Erica Seidel:And maybe they don't want that role or the timing isn't right or the
Erica Seidel:location isn't right or whatever.
Erica Seidel:But you know, you want them to pass on to you what they are saying no to themselves.
Erica Seidel:And it's, and it's, it's funny.
Erica Seidel:And you say that system to people and people are like, oh, wow,
Erica Seidel:I hadn't thought about that.
Erica Seidel:So...[light laughing]
Sandra Lopez:No, it's true.
Sandra Lopez:And you're absolutely right.
Erica Seidel:Any other thoughts about how a CMO should be
Erica Seidel:interviewing, uh, with the Board?
Erica Seidel:Aside, aside from, you know, kind of making sure that there is that click
Erica Seidel:and aside from, you know, having the, the things that you wanna get out of it.
Erica Seidel:Anything else that a CMO should be kind of alert to as they're
Erica Seidel:interviewing with a Board?
Sandra Lopez:I would say, like, have the conversation around like, hey,
Sandra Lopez:there's not a lot of CMOs in Board seats.
Sandra Lopez:Why is that?
Erica Seidel:Yeah.
Sandra Lopez:What are you guys looking for?
Erica Seidel:Mm-hmm.
Sandra Lopez:Why are you considering myself that has a pedigree?
Sandra Lopez:And what is of interest to you?
Sandra Lopez:Like those, I think those are interesting, very interesting conversations.
Erica Seidel:Mm-hmm.
Sandra Lopez:Oftentimes as CMOs, like one thing that we've had to go
Sandra Lopez:through over the last decade or so or more is digital transformation.
Sandra Lopez:That is a skill set that many companies continue to look for.
Erica Seidel:Right.
Sandra Lopez:And so think about like, let's put like that part of your job.
Sandra Lopez:You could add value, like to help me understand where the organization
Sandra Lopez:is from a digital transformation.
Sandra Lopez:Hey, I have expertise in X, Y, Z.
Sandra Lopez:Do you think that could be of value to the organization or the Board?
Sandra Lopez:So I would say digital transformation is a hot skillset that all industries are
Sandra Lopez:looking for to see and understand, and we as marketers have had to go through.
Sandra Lopez:And then the other thing too, like it's often overlooked that I would say
Sandra Lopez:great marketers, agnostic of B2B and B2C, we know where the puck is going.
Sandra Lopez:We're very in tune with like society and human beings and how they
Sandra Lopez:interact and how they like to buy.
Sandra Lopez:That intuition, a CFO does not usually- maybe a CEO from a visionary standpoint.
Sandra Lopez:Steve Jobs is a perfect example.
Sandra Lopez:But we as marketers have such a solid understanding and saying, do you
Sandra Lopez:understand what's about to happen to your business with generative AI and
Sandra Lopez:what we're seeing and how it's gonna impact the- your customer set, and/or
Sandra Lopez:you internally within the organization and driving those type of conversations.
Sandra Lopez:Those are really good in terms of bringing that expertise that you have
Sandra Lopez:as a marketer around culture, society, buying habits that helps inform when
Sandra Lopez:a company's going through, like, an organizational transformation.
Erica Seidel:Yeah.
Sandra Lopez:And oftentimes we're finding ourselves going through organizational
Sandra Lopez:transformation at an accelerated rate.
Sandra Lopez:We just got outta Covid.
Sandra Lopez:We tried to figure out hybrid.
Sandra Lopez:We're still trying to figure out hybrid.
Sandra Lopez:And now generative AI is on the horizon, so it's nonstop.
Sandra Lopez:Your value will always be there, and I think a lot of it is framing
Sandra Lopez:of the conversation that we as marketers need to do a better job on.
Erica Seidel:My final question is just any thoughts on how we can
Erica Seidel:increase that proportion of Board seats that are filled by marketers?
Sandra Lopez:I just don't hear that the marketing community talking about it.
Sandra Lopez:It's ironic.
Sandra Lopez:I was at, on a, a podcast and we were talking about this very, and I, I
Sandra Lopez:rarely, when I interact with my fellow marketing colleagues at various levels,
Sandra Lopez:Boards are not on their list of kind of professional development lately.
Sandra Lopez:And I'm like, well, why not?
Sandra Lopez:So I think we as marketers have the opportunity to drive a greater
Sandra Lopez:conversation at the various marketing conferences that exist in terms of
Sandra Lopez:why CMOs need to have a seat at the table from a Board perspective and
Sandra Lopez:articulating the business rationale.
Sandra Lopez:I just don't, I don't hear it.
Erica Seidel:Yeah.
Sandra Lopez:And you look at marketing conferences that exist and the CMO
Sandra Lopez:Council and all the, we know together from a smaller community, and I look
Sandra Lopez:at the paneling, I look at programming.
Sandra Lopez:When have you seen programming around why don't CMOs have a seat
Sandra Lopez:at the table of Board of Directors?
Sandra Lopez:It's rare.
Sandra Lopez:I don't think I've ever seen it.
Erica Seidel:Mm-hmm.
Sandra Lopez:And so I think it starts with us in terms of
Sandra Lopez:driving the conversation and then challenging the industry at large.
Sandra Lopez:I mean, we're marketers.
Sandra Lopez:We can come up, if we can unify and come up with campaigning and get
Sandra Lopez:executive recruiters and get, you know, chairmen and CEOs to think about us.
Erica Seidel:Yeah.
Sandra Lopez:Maybe we'd see more from forty.
Sandra Lopez:Like, you know, I'm a very big, like, OKR, KPI, can, so we have forty now, can we,
Sandra Lopez:can we look at let's adding twenty more.
Erica Seidel:Right.
Sandra Lopez:By the end of the year.
Erica Seidel:Right.
Sandra Lopez:And the only way do that is through creating, which we
Sandra Lopez:all know, awareness and converting awareness to action, which is landing
Sandra Lopez:a couple of people on Board seats.
Sandra Lopez:So I'm happy to assist, provide guidance.
Sandra Lopez:I'm a very big believer that we need more marketers in Board seats.
Sandra Lopez:That is part of diversity of thought.
Sandra Lopez:We talk about Board composition and we need diversity anchored on ethnicity.
Erica Seidel:Mm-hmm.
Sandra Lopez:I think ethnicity, disability.
Sandra Lopez:And different functions represented.
Erica Seidel:Makes sense.
Erica Seidel:Awesome.
Erica Seidel:Well, thank you so much for joining this show, Sandra.
Erica Seidel:It's been great to have you.
Sandra Lopez:Likewise.
Sandra Lopez:Thank you so much, Erica.
Sandra Lopez:Thank you for leaning in and helping drive awareness and hopefully
Sandra Lopez:we'll see twenty more CMOs on Board seats by the end of the, the year.
Erica Seidel:That's the KPI.
Erica Seidel:All right.
Erica Seidel:Awesome.
Erica Seidel:Sandra Lopez, thank you.
Erica Seidel:That was Sandra Lopez.
Erica Seidel:Now that you've heard from her, think about what steps you can take this year
Erica Seidel:to prepare yourself for Board service.
Erica Seidel:And how can you add to the momentum of more marketing leaders in Board seats?
Erica Seidel:Next time on The Get, your guest will be me.
Erica Seidel:We're going to review the top themes from this season, the key ahas and
Erica Seidel:tips on how CMOs can best interact with Boards from before they join a company
Erica Seidel:to while they're in the CMO seat, to when they join Boards themselves.
Erica Seidel:Don't miss it.
Erica Seidel:Thanks for listening to The Get.
Erica Seidel:I'm your host, Erica Seidel.
Erica Seidel:The Get is here to drive smart decisions around recruiting and
Erica Seidel:leadership in B2B SaaS marketing.
Erica Seidel:We explore the trends, tribulations, and triumphs of today's top
Erica Seidel:marketing leaders in B2B SaaS.
Erica Seidel:If you liked this episode, please share it.
Erica Seidel:For more about The Get, visit thegetpodcast.com.
Erica Seidel:To learn more about my executive search practice, which focuses on recruiting the
Erica Seidel:make-money marketing leaders rather than the make-it-pretty ones, follow me on
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Erica Seidel:The Get is produced by Evo Terra of Simpler Media Productions.