Dana Fountain is a 22 year industry veteran, a beauty platform creator, a wife, a mom and a hairdresser.
Speaker AShe is an owner of seven salon concepts, Pin Me Up Chicago bridal Agency and a wedding and event venue space.
Speaker AThis includes 61 employees in the salons, four business partners across everything, two managers, 131 freelancers, eight commission contractors and 15 members.
Speaker AToday we're going to hear all about her story, how she got to where she is and peak behind the curtain of this massive and expansive empire.
Speaker AWelcome back to the Hair.
Speaker AJust a strong show.
Speaker AMy name is Robert Hughes and I am your host and today I'm with Dana Fountain.
Speaker AHow you doing today, Dana?
Speaker BI'm great.
Speaker BThanks for having me.
Speaker AAbsolutely.
Speaker AThank you for taking the time.
Speaker AYou know, that introduction just indicates that I should be very, very grateful and very, very honored, which I am.
Speaker ASo thank you for taking the time to talk to me and share your story with our community.
Speaker AI'm very much looking forward to this.
Speaker BAbsolutely.
Speaker BThank you for having me and I'm happy to share.
Speaker AAwesome.
Speaker AWell, for context, to all the viewers and listeners, I met Dana at Beauty Gives Back.
Speaker AShout out to Maria and everyone should go check out Beauty Gives Back.
Speaker AIt is an amazing event.
Speaker AAnd we were doing exit interviews after everybody was on stage and I had and I, I got chance to do so with Dana and now we're here and we get to talk.
Speaker AThat was way back in the fall.
Speaker ASo it's taken a little while.
Speaker ABut like all good things, you know, come to those who wait.
Speaker ARight.
Speaker ASo, okay, so let's jump right in.
Speaker ASo why don't you give us a little bit of information about like, you know, getting into the industry and kind of tell us where you feel like your journey like kind of took off in entrepreneurship.
Speaker BYeah.
Speaker BSo I love that we met at Beauty Gives Back because like Maria, I'm super passionate about that like one to three years into the business because I feel like that's the hardest to navigate.
Speaker BAnd like most of us that have been in the industry for a long time, it kind of, you know, we took the hard road.
Speaker BAnd so anybody I can, you know, kind of tell you, do as I say, not as I did kind of thing.
Speaker BI feel like it's appreciated.
Speaker BSo, so I started with the Tricosi Salons, a big salon chain here in Chicago.
Speaker BGreat education, you know, very nice high end clientele.
Speaker BThere were quite a few locations by the suburban malls and then one downtown on Michigan Avenue.
Speaker BSo, you know, right out of beauty school, started at Tricosi, or I was still in beauty school working at Tricosi.
Speaker BSo I felt like I was already in the nicest salon finishing up my license and was getting great education.
Speaker BI always say I'm old enough to be classically trained, but young enough to know that there's still a lot to learn.
Speaker BSo I was trained as a haircutter and kind of politicked my way up the churcosy ladder as far as you could go.
Speaker BAnd then I quickly realized that, you know, an educator at a, or a education director at a large commission salon was still not kind of enough money for me.
Speaker BIt was very competitive, very clicky and all the things.
Speaker BAnd I just, you know, quickly realized that it was a box, you know, and you could only go, go so far to the top.
Speaker BSo after Jocosy I met, I always bartended and waitressed my way through everything as well as a young hairstylist.
Speaker BSo I always encourage young artists to.
Speaker BIt's okay if you have to do things outside of the beauty industry, especially in the service industry, sometimes that supports your clientele.
Speaker BSo I kind of always bartended and waitress my way in my early twenties and such and.
Speaker ACan I ask you a question about that?
Speaker ASorry, yeah, of course.
Speaker AWhen you recommend, when you recommend to rising stylists, it's that it's okay to work outside the industry while you're building yourself up.
Speaker AMy personal experience has been they don't want to have multiple jobs.
Speaker AThey're looking for like the one job.
Speaker ANow is that are you having a similar experience, if so in or, and, and or how is it different?
Speaker BSo yes, agree.
Speaker BI, I do feel like some of the trend is saying like the hustle culture is out and you know, take care of your mental health and all of that and that's all fair.
Speaker BBut that's not how I came up.
Speaker BSo I can't necessarily say, you know, again, I did it the easy way.
Speaker BBut I do think there's something to be said for working in different, different environments.
Speaker BLike you're learning, you're learning all types of things in different environments.
Speaker BI know for myself working in the service industry, I learned people, you know, I.
Speaker BAnybody can sit in my chair and I could have a conversation with them.
Speaker BI feel like sometimes stylists that only know the salon setting and never worked in any other type of public customer service type businesses, they don't always have the people skills that it requires to be a booked and busy stylist.
Speaker BSo 100.
Speaker BI'm always about other industries and opportunities.
Speaker BKnow you don't have to be there long and it might not be the, you know, your end all be all but that you're not supposed to work in the same place your whole life.
Speaker ATotally.
Speaker AI like, I, I love, to me it's just scrappy.
Speaker AIt's not hustling.
Speaker AIt's like, it's like you kind of like, like, like if we had a, some.
Speaker AWe had a couple people come in and you know, with hairdresser strong.
Speaker AWe have so much education and opportunity in this area.
Speaker AWe're more of a local focus thing which sounds like you do a lot of local stuff too.
Speaker ABut like, like coming in and working with you I would imagine would be such a great opportunity.
Speaker AAnd if you told me that you only had part time hours available, I wouldn't be like, sorry, I need somewhere.
Speaker AI just don't want to have to deal with multiple schedules and stuff.
Speaker AIt's like, you know, I'll just go and find a place that'll give me what I want versus going to the place that I want.
Speaker AYou know what I mean?
Speaker ASo anyway, that's my, my little detour off of your storyline.
Speaker BYeah.
Speaker AOkay, so we're so, so you're, you're talking to, to young people and you're telling them to go off and, and you know, advising them and you're passionate about the one to three year period.
Speaker BYeah.
Speaker BSo after I worked at Jacobi for a little while, I was an educator for Jocosy and just still felt like there I was in a box, I was in the ceiling.
Speaker BSo I wound up meeting a couple guys that owned more of a boutique salon and that just happened to be in the Loop downtown Chicago.
Speaker BAnd so that was really pivotal for me because the salon was located in the Chicago Pedway, which connects a lot of the high rises downtown.
Speaker BAnd so it's very busy during the week, but there's no one in there on the weekends.
Speaker BSo I was able to work, you know, kind of normal business hours.
Speaker BI, I've always worked kind of like 10 to 6, 11 to 7 kind of hours in the Loop Monday through Friday.
Speaker BAnd so as a young stylist I had a.
Speaker BI.
Speaker BThe building I was in was attorneys, a big law firm, Leo Burnett, a large advertising agency, and then on the other side was the Renaissance Hotel.
Speaker BSo we also had like tourists and, and things like that.
Speaker BSo I had a really cool clientele very young, very early on and I had as a young hairstylist, I had a lot of confidence because I was classically trained and I grew a clientele really quickly with really cool people.
Speaker BThat I saw myself see to this day.
Speaker BAnd I was in my early 20s, and I started doing weddings on Saturdays, because I was off on Saturdays.
Speaker BAnd again, not to promote that you have to work seven days a week, but I sure did.
Speaker ASo.
Speaker BSo I was, you know, growing my clientele.
Speaker BI was still bartending a couple nights a week.
Speaker BAnd then all of a sudden, I got this idea that my friend's sister got married.
Speaker BThat was my first wedding.
Speaker BAnd there was like 10 bridesmaids.
Speaker BAnd I think I probably charged them all 50 bucks a piece, you know, and then I quickly realized, hey, this is another bar shift.
Speaker BI just made a few hundred bucks.
Speaker BAnd so then I started doing friends of friends and other friends, sisters and things like that.
Speaker BSo I really love the idea of meeting another group of women every weekend wedding.
Speaker BSo I came, brought it back to my boss at the time, and I said, we should do weddings.
Speaker BAnd he was a very Italian Vidal Sassoon owner from Italy.
Speaker BAnd he.
Speaker BHe would call me Donna.
Speaker BDonna, why would we want to do that?
Speaker BWhy would we want to deal with weddings?
Speaker BAnd I'm like, well, this is why there's money in this.
Speaker BAnd he was said, you know, we're all writers of our own story.
Speaker BAnd me and David's story is that we have nine full time hairdressers that really take care of their clients.
Speaker BYou're all over the place.
Speaker BI said, okay.
Speaker BSo then I quickly realized that I had hit my glass ceiling there.
Speaker BI had this beautiful clientele that I built out of that salon in about a year.
Speaker BAnd then I realized, and this was before salon suites and booth rental was even really a thing for a young Caucasian hairstylist in Chicago.
Speaker BI knew I had to figure it out or go somewhere that I could do both weddings and my clientele.
Speaker BSo I had met another girl who had an even smaller boutique salon that had four chairs in a building across the street from me called the Pittsfield building.
Speaker BAnd so when I joined her, that was my first booth rental situation.
Speaker BI spent the last couple weeks at my commission situation just gathering all my clients information.
Speaker BNot like from the system or anything, Just in my notebook.
Speaker BI wrote down, you know, all the clients I love.
Speaker BJohn Smith, attorney at Winston and Straw.
Speaker BThree kids.
Speaker BHis wife's name is Sarah, you know, Rod Stewart, creative director at Leo Burnett, blah, blah, blah.
Speaker BSo I just.
Speaker BI really jotted down all the details of all my clients.
Speaker BAnd then I went on the Internet and I found all their email addresses, and I announced that, you know, I see more for myself with a situation That I can control my hours and things like that.
Speaker BSo I'm heading over to this booth rental situation.
Speaker BI'd be.
Speaker BIt would love it if you join me.
Speaker BIf not, I understand you're in great hands at XCX with David and Gary.
Speaker BAnd I retained most of my clients.
Speaker BThey thought it was so cool.
Speaker BAnd it was like two blocks the other way, so it wasn't far.
Speaker BAnd then that's how I started my independent beauty business.
Speaker BAnd it just.
Speaker BOver the years, it's just kind of snowballed.
Speaker BSo in that building, what's unique about this area in the Loop downtown, like in kind of the central business district is before boutique salons, there were some chain salons or super cuts and stuff like that, but there were department store salons like Carsons and Macy's.
Speaker BAnd though they all had salons, so they closed.
Speaker BAnd those hairdressers also had these downtown clienteles.
Speaker BSo they found themselves in small office condominiums.
Speaker BSo they're kind of like little suites, but they were, you know, just office condominiums.
Speaker BSo I worked in a space with four chairs for about another year or so.
Speaker BAnd then I met the salesman of the building I'm in now, and he was actually selling an office condominium.
Speaker BAnd so that changed the trajectory of my entire career.
Speaker BAnd real estate is a huge part of my love, my story.
Speaker BAnd I bought my first office condominium on the seventh floor of the Garland building right over Millennium Park.
Speaker BSo I'll show you out my window in a minute, but I'm right over the bean.
Speaker BAnd I had my first studio four chair salon.
Speaker BIt already had two shampoo bowls.
Speaker BAnd I bought it for $60,000.
Speaker AHold on.
Speaker AThe hold up.
Speaker BYes.
Speaker AThe.
Speaker AThe condo was $60,000.
Speaker AThe real estate was 60,000, and it.
Speaker BWas already a salon.
Speaker AThat's amazing.
Speaker BIt had two shampoo bowls.
Speaker BIt was right next to a famous restaurant called Heaven on seven.
Speaker BAnd it was my first little studio.
Speaker AThat's crazy.
Speaker AYou know, here in D.C.
Speaker Ai don't know what the situation is in Chicago, but I think parking.
Speaker AParking spaces go for like 40, 50 grand.
Speaker BI believe that.
Speaker AThat's crazy.
Speaker AThat's amazing.
Speaker AWhat's up?
Speaker BThey do here as well.
Speaker AOkay, so how long?
Speaker AWhat.
Speaker AWhat year was that?
Speaker BSo that was in 2012.
Speaker AOkay.
Speaker ASo like kind of the market was not fully come back from.
Speaker BWhat happened was this building had just went off as condominium, so it was all rentals, like office space rentals.
Speaker BAnd then the building, a developer came in and switched them to office condominiums.
Speaker BAnd Sold the units.
Speaker BSo it was just a really awkward like.
Speaker BLike no one else would want it for office space.
Speaker ATotally.
Speaker BYou know, it was only a good deal for someone like me that would use it as a salon.
Speaker BSo I bought that first office condominium, and we.
Speaker BIt was 294 square feet, and I put four stations in there.
Speaker AWow.
Speaker AOkay.
Speaker BThere were two bags of vacations with four chairs and two shampoo bowls that we pushed the chairs to the side, and so we were using them.
Speaker BAnd so people have told me over the years, I can make the most money per square footage they've ever met.
Speaker BSo, as you can imagine, my overhead went from, you know, 250 a week in booth rent to a mortgage of $60,000, which was nothing.
Speaker BAnd then in that space, I had three booth renters and myself.
Speaker AOh, wow.
Speaker AOkay.
Speaker BYeah.
Speaker BSo I made quite a lot of money out of that little shoebox.
Speaker ASo do you still.
Speaker AIs this what you're in right now?
Speaker BNo.
Speaker BSo this is one of my other spaces.
Speaker BI do still own space I rented to a barber and his team, and they pay me 500 a week, 2,000amonth.
Speaker AOkay.
Speaker BAnd now I own.
Speaker BI own the space outright.
Speaker BSo now that's just, you know, nice.
Speaker AIs this, like, are the.
Speaker ADo you own multiple units in the same building?
Speaker BCorrect.
Speaker BYes.
Speaker BSo I went from my seventh floor space.
Speaker BThis is my 14th floor space, and the space is the lake.
Speaker BAnd this is two salon suites.
Speaker BSo one of the rooms I'm in now, one of my hairdressers is gone for the day.
Speaker BThat's why I came up here.
Speaker BSo it was quiet.
Speaker BAnd then I have this suite that has two stations, and then there's the same thing on the other side.
Speaker BAnd then the shampoo bowls are in the common area.
Speaker BSo I bought this space.
Speaker BNext, when I was in the space, I ran this side with three stations.
Speaker BSo there were six stations in here total.
Speaker BDefinitely was not, you know, Covid six feet apart, but it was fine.
Speaker BAnd then from this space, I took over another space on the 13th floor, and that's a 10 chair salon.
Speaker ANice.
Speaker AOkay.
Speaker BAlso quaint.
Speaker BI.
Speaker BI wouldn't say an architect would put 10 chairs in that salon, but, okay, we make it work.
Speaker BTwo shampoo bowls, 10 chairs, and I have 12 hairdressers that work out of that space.
Speaker BAnd then one of my booth renters in mainspace, he was more of a full service, full time colorist and stylist.
Speaker BAnd I was always more of, like, a transient artist.
Speaker BLike, I would, you know, I want to be in the salon a couple of days a week.
Speaker BBut I worked, I've always booked on the half hour, so I always kind of knocked out my clients.
Speaker BAnd then I love being in, you know, the hair.
Speaker BHair show world and educating and being on the road and doing weddings and stuff like that.
Speaker BSo main space is the space on 13, and it's more of a transient space.
Speaker BI have some people that are part time, full time in that space.
Speaker BI have artists from 25 to 82.
Speaker BSo I have, you know, my two older gentlemen that come and do, you know, their roller sets every Tuesday and Friday.
Speaker BSo what's so unique about my spaces down here is they house so many different professionals and they're so different.
Speaker BWe, you know, cater to everything.
Speaker BAnd it's just everyone's journeys have crossed paths to be in these spaces because we're all the.
Speaker BThe same type of independent stylist that just needs a salon home, but we don't need anything else.
Speaker BWe don't need really much support or marketing or whatever.
Speaker BLike, we kind of all had our own clientele.
Speaker BAnd so my friend from across the street, James, he joined me and wanted to rent two stations because he was busy.
Speaker BAnd so then I said, all right, why don't we start to think about our own situation?
Speaker BSo then him and I partnered.
Speaker BThis is my first partnership.
Speaker BHim and I partnered on our 18th floor space called Neon Avenue.
Speaker AIs this the third space?
Speaker BThird space.
Speaker AOkay.
Speaker BYeah.
Speaker BSo main space.
Speaker BSo I have 704, 1318 and 14.
Speaker B704, 1318 and 1417.
Speaker BThose are all under the main space LLC umbrella and that I own that solely.
Speaker BAnd then James and I partnered on Neon Avenue.
Speaker BAnd that is an eight chair salon.
Speaker BAnd everyone in that space is full time colorists.
Speaker BWe have a couple group men's grooming specialists, but most mostly color.
Speaker BAnd so in that space, we decided to charge a little bit more for booth rent, but everyone share back bar and color.
Speaker BSo we have a weekly budget from everyone's booth rent that keeps the salon stocked with back bar and color.
Speaker AAnd what happens if, like, have you ever run into a point where you didn't have enough color or they went over budget?
Speaker BNo.
Speaker BSo what we do is we order weekly.
Speaker BSo every single week we just replace what's been used.
Speaker BOkay.
Speaker AAnd do they have a limit on the board on the.
Speaker AOn the order?
Speaker ALike a budget on the order?
Speaker BYeah, a budget on the order, yes.
Speaker AOkay, so they're gonna order up to a certain amount?
Speaker BCorrect.
Speaker BOkay, we have.
Speaker BWhat is it?
Speaker BI think it's $140 a week is.
Speaker ASo do they get.
Speaker ADo.
Speaker ADo they also have any support staff?
Speaker AOr they're all doing their own shampoos.
Speaker BOr they're all doing their own shampoos.
Speaker BMy partner does work with an assistant.
Speaker BShe kind of keeps the salon clean and does towels and all that for everybody.
Speaker BBut he.
Speaker BHe pays her directly.
Speaker AOh, yeah.
Speaker AI mean, because the support stuff for me is like, where it's at, like.
Speaker BYeah, yeah.
Speaker BExpensive.
Speaker ANice.
Speaker AOkay, so that's.
Speaker AThat's.
Speaker AThat's space number three, but total we're at.
Speaker AWe've talked about four.
Speaker AYou had three under in one building under your thing, and then you got one in another location.
Speaker ASo we're building.
Speaker BIt's just on the 18th floor.
Speaker AHow many do you have in the building?
Speaker BFour.
Speaker AFour.
Speaker AOkay.
Speaker AAnd one is with a partner, and the other three are yours.
Speaker AOkay.
Speaker BCorrect.
Speaker AGot it.
Speaker BYep.
Speaker BAll right.
Speaker BAnd then out of my 13 floor space, I started Pin Me up, my on location bridal agency, 14 years ago.
Speaker BSo we started with just myself and my girlfriend that was a makeup artist kind of doing our own weddings.
Speaker BAnd then we formed a team.
Speaker BAnd over the years, we've just grown and grown and grown.
Speaker B21 was.
Speaker B2021 was obviously when everything exploded after Covid because of all the postponed and canceled events and all the things.
Speaker BSo in 2021, our.
Speaker BOur growth really skyrocketed.
Speaker BAnd last year, in 2024, we finished the year with 776 weddings.
Speaker AWow.
Speaker AThat's so sick.
Speaker BCrazy.
Speaker BAnd so it.
Speaker BIt's pretty amazing that every year I just continue to recruit the team that can handle that volume, and then the appointments just keep coming.
Speaker BSo in 2021, I ran that business out of one makeup station in my very quaint mainspace salon.
Speaker BAnd so oftentimes, hairdressers, freelance hairdressers, would come in and we'd run out of room.
Speaker BSo in 2021, I started looking for a solution for my bridal team to have it set to have a space to do their trials.
Speaker BBut I know.
Speaker BI knew I didn't want that business to have its own overhead because that business is kind of my cash cow.
Speaker BSo one of my makeup artists that worked for Pin Me up, her name is Sam, she was also.
Speaker BI had bought.
Speaker BI had a business partner in Pin Me up for a few years.
Speaker BAnd in 2019, I bought her out.
Speaker BShe was going in a different direction, so I bought her out.
Speaker BAnd then my friend Sam, who I often did weddings with, she.
Speaker BWhen I bought out Brittany, she would say, let me know if you ever want another partner?
Speaker BAnd I'm like, no, I'm good.
Speaker BSo in 2021, she kept asking and I said, you know what?
Speaker BI do think that we could do a space together because I know Pin Me up has some budget, but I also have all these freelancers that really don't have a studio home.
Speaker BAnd so we put our heads together and we came up with the concept Pure Beauties.
Speaker BSo Pure Beauty P E R Beauty came from Sam being an independent makeup artist.
Speaker BShe would plug into Pin Me up sometimes, but she also had, you know, her own weddings and she partnered with other hair hairstylists and makeup artists.
Speaker BShe also had a great management background.
Speaker BShe was like a district manager for Dry Bar.
Speaker BShe had managed Blue Mercury.
Speaker BSo she also knew a lot of the retail freelance makeup artists.
Speaker BAnd then I felt like I know most of the hair people.
Speaker BAnd so we put our joint experiences together and we created the Pure beauty concept.
Speaker BWe found a great space.
Speaker BWe almost bought a space in this building and we were gonna buy it, but the seller was way behind in taxes and assessments and he couldn't, he would have to like pay all that to close.
Speaker BSo we wound up finding another space.
Speaker BWe didn't purchase it.
Speaker BWe are renting that space.
Speaker BBut it's in River North.
Speaker BIt's on the third floor of a building in a great location.
Speaker BAnd it's a pretty cool concept.
Speaker BIt's a shared artist workspace.
Speaker BSo I.
Speaker BIt has about 15 stations, but instead of making individual stations like in a salon, I knew that would take up too much space.
Speaker BI used restaurant prep tables as the counters and just like a custom lit mirror so that we can kind of fit as many as we need in there at a time.
Speaker BAnd then we also have four rooms.
Speaker BSo we have four suites.
Speaker BSo our thought obviously was the suite rental will cover our overhead and the membership business or the, the shared artist workspace business would, you know, be great for our network.
Speaker BSo Pin Me up is, has a team membership.
Speaker BIt's a membership based model and basically independent freelance hair and makeup artists use it as their studio home.
Speaker BMakeup artists specifically, they don't necessarily, you know, need a salon suite or rent a chair in a salon because they're usually on location for most of their work, usually in the studio, you know, one or two days a week or if they create content or something like that.
Speaker BSo.
Speaker BSo we knew that the space was needed for, for it.
Speaker BAnd we both had a large network of independent hair and makeup artists.
Speaker BSo Pin Me up is a T has a team membership and then we have a couple other bridal teams that work out of there as well.
Speaker BThey use it as their studio home, and then we have about 13 members that use it as their studio home.
Speaker BAnd then in our suites, we have a hairdresser that rents one of the rooms, an esthetician that's in another room, and three spray tanners that share another room.
Speaker BWow.
Speaker AOkay, so I'm curious about this, but first, before I ask you the.
Speaker AThe one question, I want to go back to something, so can you tell us, like, I know for a fact there's someone listening or watching that is thinking about opening up something and is also thinking about doing it with a partner.
Speaker AAnd so first question is, what advice do you have for anybody when thinking about partnership?
Speaker AYou know, what things look for, how to think about it, how to approach it, etc.
Speaker ARed flags would be nice.
Speaker BYes.
Speaker BYes.
Speaker BSo, I mean, you definitely have to have common goals.
Speaker BRight?
Speaker BSo in both of my.
Speaker BIn all my partnerships, but in my.
Speaker BMy two partnerships, in these situations we've talked about already, it was mutually beneficial.
Speaker BSo James left a commission situation in main space solved a lot of his problems, but it wasn't the perfect environment for him.
Speaker BSo if you, you know, you can move around until you find the perfect environment or you can create it.
Speaker BSo I knew he had the clientele to support it.
Speaker BHe had already worked in my space, so we worked well together.
Speaker BHe had a.
Speaker BYou know, he had.
Speaker BHe made great money, and he was just a great guy.
Speaker BSo I wanted to help him create the space that he wanted.
Speaker BAnd that's not how I work.
Speaker BI still work out of mainspace.
Speaker BBut his vision for Neon Avenue, he knew that if he had his own space, that two or three of the people from the salon he came from would join.
Speaker BSo to me, then, it's just a numbers game.
Speaker BYou know, it's.
Speaker BWe wound up purchasing that unit as well.
Speaker BSo it's just.
Speaker BAgain, it's just a numbers game.
Speaker BIf we had enough renters to cover the cost and there's a little bit extra and he could work for free and I could make a couple bucks, then, you know, it's worth it.
Speaker BSo.
Speaker AAnd then you bought this space with them, right?
Speaker ACorrect, yeah.
Speaker BAnd.
Speaker AAnd how many out of the seven spaces that seven salon concepts, how many of them are own, are like, how many do you lease versus how many do you own?
Speaker BSo I rent three, I own three, and I rent four.
Speaker AYou own three, Rent four, yes.
Speaker ASo you own three that.
Speaker AWell, you said you had four in that building that you're in.
Speaker BYeah.
Speaker BOne of these I rent as well.
Speaker AOkay.
Speaker BYeah.
Speaker BSo again, it just depends on, like, your numbers.
Speaker BLike, the one.
Speaker BThe space that faces the lake, the guy that owns it, you know, has a very reasonable rent.
Speaker BBut if he were to sell it to me, my overhead would go up, and then my bottom line would come down.
Speaker BSo it doesn't make sense to buy it right now.
Speaker BIt may make sense later, but with property taxes and assessments, my overhead would go up.
Speaker AGotcha.
Speaker AAnd then.
Speaker AAnd then when it comes to, like, someone like myself thinking, like, is there some, like, creative financing going on?
Speaker AAccess to a trust fund or even lottery?
Speaker BLike, none of that, unfortunately, when I tell you, kind of scrappy.
Speaker BKind of scrappy.
Speaker BSo in my first space, my $60,000 base, I called my friend who was a mortgage broker, and he laughed at me.
Speaker BHe was like, you want me to give you a mortgage for $60,000?
Speaker BAnd I was like, well, yeah, that's what I need.
Speaker BAnd he said, well, why don't I just give you the $60,000 and you could pay me?
Speaker BAnd I was like, okay, works for me.
Speaker BAnd so to this day, that's amazing.
Speaker BYeah, to this day, Sergio and I are still business partners.
Speaker BWe own it together, and I try to buy them out every year.
Speaker BWe file taxes, and I try to buy them out.
Speaker BAnd he's like, no, I'm good.
Speaker BI'm like, fine.
Speaker BSo it's really about relationships.
Speaker BI've also borrowed really expensive money.
Speaker BWhen I took over my 13th floor space, I did your classic, you know, go to Chase, open a business account, and then they give you a Chase Ink card with a $25,000 limit.
Speaker BGreat.
Speaker BI went in and bought $10,000 worth of equipment and paid on it for 10 years and probably paid, you know, $30,000 total for a bunch of, like, shit salon equipment.
Speaker BSo I think that, you know, I've also borrowed a lot of really expensive money in my day.
Speaker ASo.
Speaker ASo is there, like, does it get easier the more property you own to borrow money?
Speaker BIt does help.
Speaker BIt does help.
Speaker BWhen you are doing, like, a personal financial statement.
Speaker BIf you have equity in property, that just goes to, like, straight to your net worth.
Speaker BThe other part that's super important that took me a long time to build is to put myself on a payroll.
Speaker BSo, you know, most of us, especially independent contractors, have a hard time claiming our income because we expense most of it.
Speaker BSo it's that balance between, you know, when do you claim it, when do you expense it out, and when do you play it and pay, claim it and pay taxes on it so you can buy something.
Speaker BSo your purchasing power also is determined by your income, by your stated income.
Speaker AAnd have you ever had to leverage one property for another one?
Speaker BI have, I have.
Speaker AWhat is that?
Speaker AWhat is that like?
Speaker ACan you just explain?
Speaker AThere are people listening, watching, don't even know what I just said.
Speaker ACan you explain this?
Speaker BYeah, yeah.
Speaker BSo if you have like equity or collateral in something, a mortgage company or a loan will take first lien position.
Speaker BSo first lien position means if you don't pay your mortgage or you, you know, something happens, then they'll go after the equity in your other property.
Speaker BSo because my seventh floor unit was paid off, it never had a mortgage.
Speaker BSo a mortgage company typically has the first lien position over the property.
Speaker BSo if you don't pay your mortgage, you go into foreclosure, they get their money, they sell it.
Speaker BWell, my seventh floor unit didn't have a mortgage on paper because it was a personal loan basically.
Speaker BAnd so I then use the equity in my seventh floor space to give a mortgage company lean position.
Speaker AGot it, got it.
Speaker ASo where did you learn all this stuff?
Speaker BTrial and error?
Speaker AOh no, you didn't have anybody to like, you know, hit up and be like, hey, what do I, should I do next?
Speaker BI lied.
Speaker BI.
Speaker BSo one of my mentors is Joe Tucci from Sugar Hair Care.
Speaker BHe's from New Jersey, New York, New Jersey.
Speaker BHe was John DeLaria's partner for many, many, many years.
Speaker BAnd I met him just when I opened my first salon.
Speaker BAnd I was working with him in Sugar Hair Care for the last 13 years.
Speaker BAnd he did something similar as a young businessman.
Speaker BHe bought a building in New Jersey over the span of his very successful career.
Speaker BHe sold the building multiple times.
Speaker BAnd so he's made his money like 20 times over on this building.
Speaker BAnd so he has mentored me a lot in, in some of my real estate stuff.
Speaker BMore, more really along the lines of like understanding your bottom line and your break even point, you know, does it make sense to build out $150,000 salon?
Speaker BWell, it depends, you know, is, are, are you making that much money and can you afford that much overhead?
Speaker BAnd you know, it's all about understanding your bottom line.
Speaker BSo I think my journey is a little unique because I started so small, like I could always afford the little thing that I was doing and then as that grew, then I could afford the next thing or I was confident to do the next or take the, you know, take the chance on the next group of people or whatever.
Speaker BBut it always came down to the bottom line of who's committed, who's here, what do they need, how much money are they going to pay and what's it going to cost me.
Speaker ADo you work, do you run your own financials and project and make your own projections or do you work with an accountant or.
Speaker BI.
Speaker AFinancial advisor.
Speaker BYeah, so I work with a business advisor.
Speaker AOkay.
Speaker BI work very closely with my accountant.
Speaker BShe's.
Speaker BI've been with her for also 13, 14 years and I've really taking the time to learn it all.
Speaker BI did the Goldman Sachs Small Business 10 KSB program.
Speaker BI highly recommend that for salon owners.
Speaker BI think your business has to gross $250,000 a year in order to qualify for that program.
Speaker BBut it's a free program and it's a 12 week, 12 or 16 week curriculum.
Speaker BAnd I was able to do it on my maternity leave when I had my daughter in 2020.
Speaker ANice.
Speaker BSo I'm like a sucker for any type of business resource class coach.
Speaker BI love all the coaches.
Speaker BGive me all the coaches.
Speaker ANice.
Speaker AAwesome.
Speaker AI love that.
Speaker AI love the testament.
Speaker AOkay, so, so there was, there was another question I had about the real estate stuff.
Speaker AOh, when you're looking at starting a new venture, do you look for a minimum profit margin?
Speaker BYes.
Speaker AWhat is that minimum?
Speaker BWell, I mean, I wouldn't say minimum profit margin.
Speaker BI would say a break even point and an opportunity zone.
Speaker AOkay, so how do you just like.
Speaker AAre you saying you're not gonna get into a business venture?
Speaker ALet's just say buying a space or renting, whatever.
Speaker AOpening up a space, the cost that it's going to take you to build based on your projections.
Speaker AIs there anything that you can put there or, or talk on?
Speaker ATell us about that.
Speaker BYeah, so just really understanding your breakeven point is like the most important part sometimes doing business, like having a business partner to share the expenses but also share the responsibility.
Speaker BYou know, that's why a lot of hairdressers, you know, leave salons together or, you know, things like that.
Speaker BBut I definitely caution you and I could do a whole nother episode on partnership agreements.
Speaker BUm, so it's really just being able to manage the responsibility.
Speaker ASo how about this?
Speaker AWhat type of opportunity are you looking for when you're thinking about going into a new venture?
Speaker BSo, so everything was case by case.
Speaker BSo when I acquired the other spaces in this building, I had people that needed space.
Speaker BSo I, you know, I was like, okay, I know at least these two renters have full clientele.
Speaker BIt makes sense to get this Other space.
Speaker BSo we just kept growing that way.
Speaker BWhen James and I partnered, I knew he could support the space on his own.
Speaker BAnd then he thought he had a couple of people that would join him.
Speaker BSo now, you know, years later, we're full and.
Speaker BAnd then we bought the space during COVID So that's a great investment all the way around.
Speaker BI don't even have to be there.
Speaker BHe runs it on the day to day.
Speaker BWe both make a couple thousand dollars profit a month, plus we own the space.
Speaker AYeah.
Speaker ASo you're dealing the equity piece, I guess, maybe on a rental property, like, not let.
Speaker ABecause the equity piece, I think, makes sense.
Speaker BFor example.
Speaker BSo, for example, I have another business partner.
Speaker BWe have a salon in Wicker park.
Speaker BAnd Mimi was in a.
Speaker BShe's an eyelash technician and a makeup artist.
Speaker BShe was renting in a toxic salon environment and was ready to go off on her own.
Speaker BAnd so she asked me if I would help her.
Speaker BAnd I said, of course.
Speaker BAnd then she goes, would you be my partner?
Speaker BAnd I said, well, I don't really know what value I bring.
Speaker BLike, what do you need?
Speaker BLike, what do you need?
Speaker BAnd so I wound up being 30% owner in her business, and I just do the business part.
Speaker BSo I helped her negotiate her lease.
Speaker BI helped her obtain some financing and just, you know, I didn't put any money in, but she borrowed the money to build out her salon, which wasn't bad.
Speaker BI helped her do all the zoning and licensing and all the things that I had already done for my other spaces.
Speaker BAnd we're still 70, 30 today.
Speaker BSo same thing.
Speaker BLike, she kind of runs the books or runs the business, and I do the books and the taxes and all that stuff.
Speaker BAnd there's.
Speaker BAgain, there's not a lot of profit, but it's still another seven renters that have a place to call home.
Speaker BAnd then for me, it gives Pin Me up another place we can do trials.
Speaker AGotcha.
Speaker BFor pin me Up, I have, you know, pure beauty and pin me up or pure beauty and beauty hood, really service Pin me Up.
Speaker BAnd so that saves me overhead and pick me up and then gives my.
Speaker BMy technicians a place to do their tries.
Speaker ASo when I think about brick and mortar, you know, I've run.
Speaker AI've run numbers on a number of opportunities, but never pulled the trigger on any for various reasons.
Speaker ABut.
Speaker ABut what I noticed is every time we kind of get granular with it is the question is, like, how much do I want to make it?
Speaker AAssuming I'm not doing hair there.
Speaker BYeah.
Speaker AYou know, so like, what is the opportunity for this business to run on its own in terms of, in terms of operators?
Speaker AAnd then how much money can I make running that business?
Speaker AAnd then I'm thinking like a salary.
Speaker AI want to make at least say 80 grand for myself and maybe 80 grand if I had a partner.
Speaker AAnd then is that a good way to approach it?
Speaker ADo you like that kind of idea?
Speaker AIt's like, hey, here's all the expenses.
Speaker ANow add in my, add in my, my, my salary.
Speaker AAnd that's our goal.
Speaker AAnd then can we reach that goal?
Speaker AWhat is, what will it take to reach that goal?
Speaker AAnd do we think that's realistic?
Speaker BYeah.
Speaker BSo then you, you are.
Speaker BAbsolutely.
Speaker BThat's how you would figure that out.
Speaker BYou just have to reverse engineer that and take it down to, you know, in my, in my beauty blueprint workbook, I have it broken down to, you know, like what you charge per client.
Speaker BYou know, if you say I have a little calculator that breaks it down from how much money you want to make.
Speaker BBreak even analysis.
Speaker BWhere is it?
Speaker BHow much money do you want to make your revenue goal setting calculator?
Speaker BSo it says, I want to make $100,000 this year and I want to take two vacation weeks and work five days a week, and that's 50 weeks a year.
Speaker BAnd I want to see seven guests a day.
Speaker BThat's 35 guests a week and my minimum ticket is $57.
Speaker BSo you just kind of go through and say, okay, that, that's, you know, my total revenue.
Speaker BAnd then you pop that revenue into your break even analysis.
Speaker BAnd then your break even analysis starts to deconstruct all your costs.
Speaker BSo then it's your rent per week.
Speaker BA lot of us also have living expenses, right?
Speaker BSo I always invite artists to also put your home rent in there, right?
Speaker BYour, your work rent, your home rent, your phone bill, your liability insurance, health insurance, booking software, those are all your fixed costs.
Speaker BAnd then I have all your variable cost, your products, your self employment tax, your savings, Those are all percentages.
Speaker BAnd then it'll take you, that math will compute and it'll tell you your total weekly fixed costs, your total weekly variable cost, and then your break even analysis.
Speaker BSo for this example, you're, you have to make at least $963 a week to break even.
Speaker BSo that's why, you know, to your point, I want to make 80 grand.
Speaker BOkay, what does that include?
Speaker BDoes that include like you want to take home 80 grand?
Speaker AYeah, I want to, yeah.
Speaker AMinimum, like, right.
Speaker AIt's not worth Doing it.
Speaker AIf I don't make, can't make at least 80 grand.
Speaker AThat's kind of how I think of it.
Speaker BOkay, so then you have to reverse engineer that and say, okay, in order to make 80 grand with my fixed and variable expenses, I need to see X amount of people a week.
Speaker BAnd I, and that's what I need to make a week.
Speaker BSo I kind of do this with every single renter to make sure that they can under, you know, make sure they can afford their rent.
Speaker ADo they?
Speaker AYou said you get, you give them that book and they go through it.
Speaker BSo I just published this book in September and it was for that reason I kept having renters be like, how do I do what you do?
Speaker BI want to open a salon.
Speaker BWhat do I need to do?
Speaker BAnd I'm like, well, you have to get real clear with your goals.
Speaker BYou have to understand, you know, most of us as independent hairstylists, we don't even know what we make year to date.
Speaker BYou know, it's that, it's that financial discipline that most hairdressers don't have because we can make more money tomorrow.
Speaker BYou know, it's that revolving door of money.
Speaker BLike, yeah, we can go out to dinner tonight.
Speaker BI look at my calendar, I got a full book tomorrow, we're good.
Speaker ASo that's, that was definitely me when I was 19 and 21st getting started in this industry.
Speaker AHow I will say that when I talk to the students and people coming up, it's.
Speaker AAnd anybody who's like, says they're kind of struggling or feeling overwhelmed or whatever, almost like 99 out of 10 times they haven't even like try to write it down on paper.
Speaker AAnd, and so I think that's great.
Speaker AI think, I think if you're out there and you're trying to get your stuff together, you know, making an outline of your, of your business and understanding your numbers is super important.
Speaker BYeah, and I use QuickBooks and spreadsheets and projections and all that now.
Speaker BBut I really think you have to learn the skill before you can start using softwares and things like that.
Speaker BAnd so that's why the workbook was really important to me.
Speaker BBecause if you write it down on paper, you're learning the skill of bookkeeping and understanding your finances.
Speaker BAnd then you can of course go to QuickBooks or create a spreadsheet or download a spreadsheet or Google sheets or whatever.
Speaker BBut it's more of the learning, learning the skill and even understanding your break even point.
Speaker BYou know, most hairdressers don't Even know their break.
Speaker AWell, and it's like the amount of times I say, what's your average service ticket?
Speaker AAnd they're like, it depends.
Speaker AAnd I'm like, oh, my gosh.
Speaker AOkay.
Speaker ASo that.
Speaker AThat just goes and tells me that we have a whole.
Speaker AWe need a whole session.
Speaker ALike, if you say it depends when I ask you what your average is, then.
Speaker AThen clearly there's.
Speaker AYou're not thinking about your business and the way that you should be thinking about it.
Speaker AI love this.
Speaker AI love that book.
Speaker AWhere can people get that book?
Speaker BOn Amazon.
Speaker AAll right.
Speaker BYep.
Speaker BI can send you the link or it's just your beauty blueprint by Dana Fountain on Amazon.
Speaker AAll right, well, I'll put that.
Speaker AI'll put the information description below.
Speaker AIf you send me that link, then we'll make sure it's in the description.
Speaker AFor anybody watching and listening that wants to go and check that out.
Speaker AI definitely recommend everybody check.
Speaker AGo through the process of doing their numbers.
Speaker AThis is a great tool to do that with.
Speaker AAnd also, I love this.
Speaker ALike, you know, you love all the coaches, so, you know, getting a business coach or, you know, education, you know, YouTube.
Speaker AWhat do you think about YouTube University?
Speaker BOh, my God, absolutely.
Speaker ADo you like any.
Speaker AIs there any recommendation you would.
Speaker AWould make for YouTube University or not.
Speaker BOff the top person that.
Speaker BThat needs to be, like, sit down and shown.
Speaker AYeah.
Speaker BLike, if you're.
Speaker BIf you're the type of learner.
Speaker BAbsolutely.
Speaker BLike, if you're somebody that can, like, grab a mannequin and watch a haircut and teach yourself the haircut or teach yourself the updo, by all means, like, 100%.
Speaker BI am not.
Speaker BI would be pausing every three seconds and I would punch my computer.
Speaker BSo I need someone to, like, sit me down and show me, and then I need to ask questions.
Speaker BThat's just how I need to process information.
Speaker ANice.
Speaker AAwesome.
Speaker ASo maybe, you know, if you're new and you're.
Speaker AIf you're new and you don't have any money, what would you recommend?
Speaker AI guess buy your.
Speaker AYour book.
Speaker AAnd that's the first step.
Speaker BEveryone starts somewhere.
Speaker AYou know, at what point in time do you think someone, like, it makes sense to pay somebody, like, as soon as you can afford it or, you know, is.
Speaker BSo it all depends on what your goals are.
Speaker BI don't work with an assistant.
Speaker BI work with a virtual assistant that.
Speaker ANo, I'm sorry, I meant.
Speaker AI meant I'm sorry.
Speaker AI'm in a business coach.
Speaker BOh, business coach.
Speaker AYeah.
Speaker BIt depends what you can afford.
Speaker AOkay, so based on affordability.
Speaker BYeah.
Speaker BAffordability.
Speaker BYeah.
Speaker BThere's.
Speaker BYou know, what I also invite people to do too, is your clients are usually a wealth of resources.
Speaker BRight.
Speaker BWe are the one of the only people that just get to talk freely with our clients during our appointments.
Speaker BSo I have billionaire clients.
Speaker BI have, you know, I, my, I always call.
Speaker BI only see kind of my VIP clients now.
Speaker BI'm only in the salon one day a week, and I call the clients that I still see.
Speaker BMy board of directors.
Speaker BSo I have an HR director, I have a legal director.
Speaker BI have a couple different legal directors.
Speaker BBecause I've been doing attorneys my whole career.
Speaker BI take care of a very wealthy family.
Speaker BSo they're my investors.
Speaker BAnd so, you know, your client really is.
Speaker BYour clients are really a wealth of knowledge and they're usually all in different industries.
Speaker AYeah.
Speaker AAnd they have a vested interest in your success.
Speaker AYeah.
Speaker BHow many times I've heard the horror story of, you know, a client bought their hairdresser a salon and then it taped, you know, well, you also have to equip that hairdresser with some business skills or it's going to take totally, you know, and none of us are giving any, you know, really any business training.
Speaker BSo I've had to figure it out the hard way.
Speaker BI have, you know, just a beauty school education.
Speaker BI, you know, grew up on the south side of Chicago.
Speaker BLike, no formal business training, but I've.
Speaker BI've gone and sought it all out to learn it the hard way.
Speaker ATotally.
Speaker AThis has been great.
Speaker AThis has been a great conversation and I really appreciate you sharing all this with us.
Speaker AAnd so as we, as we sign, wrap up and sign off, is there any, like, last pieces of information or words of advice that you'd like to.
Speaker AAnd then let us know where we can, where everyone can find you?
Speaker BYeah.
Speaker BSo my Instagram is M.
Speaker BMary Ss and Sam Da Na, the number four hair, Ms.
Speaker BDana for hair.
Speaker BThat's my Instagram handle.
Speaker BIn my Instagram bio, in my link tree is all my platforms, all my salons, my book resource, my agency.
Speaker BI love, love, love things like this.
Speaker BSo happy to come share my journey.
Speaker BI'll say.
Speaker BAnd yeah, I'm here to help.
Speaker BI'm an open book and I just, anything, any hard road I can save somebody is what I love to do.
Speaker BSo.
Speaker AAwesome.
Speaker AWell, thank you so much and we'll make sure all that is in the description below.
Speaker AAnd until next time, I'll talk to you later.
Speaker BAwesome.
Speaker BThank you.