Sheila Tarushuk is the co founder and retail business consultant at Petal Retail Advisors.
Speaker AToday we're going to hear all about what it takes to open up a retail space, otherwise known as a salon or barbershop or booth rental shop.
Speaker AHow do you know when you're ready, when it comes to the money, to the business plan, to the concepts, et cetera.
Speaker AWelcome back to the Hairdresser Strong show.
Speaker AMy name is Robert Hughes and I am your host and today I'm with Sheila Torushuk.
Speaker AHow are you doing today, Sheila?
Speaker BI'm great.
Speaker BI'm so glad to be here with you today.
Speaker AI'm very happy to have you.
Speaker ASo we shout out to Darius for making this introduction happen.
Speaker AAnd little did I know that you all are orbits cross with Faith Broderick.
Speaker AShe's, she's formerly at the Georgetown Bid and she sits on the economic vitality committee for Georgetown Main street with me.
Speaker AAnd unfortunately we were not able to have your partner, Abby.
Speaker ASo would you give us a little bit of like a quick brief explanation of a little bit about like what is Petal Retail Advisors and what is your like background in the retail space that helps you help other people open up businesses like salons?
Speaker BAbsolutely.
Speaker BAbby was sad she couldn't be here today, but we kind of share a brain or a lot of things.
Speaker BSo you'll, you'll get Abby through me in some way.
Speaker BSo.
Speaker BSo Abby and I founded Petal Regional advisors back in 2020 because we had both seen through years in our respective careers that the commercial real estate ecosystem is not made for small independent mom and pop individual entrepreneurs.
Speaker BIt's made for big businesses with in house real estate teams where professional real estate people are dealing with professional real estate people all day long.
Speaker BAnd the rest of us are just trying to open our salon, open our bakery, whatever it is.
Speaker BAnd we have no choice but to engage in this ecosystem to get a space.
Speaker BBut it is at best unfriendly and you can leave a lot of money on the table and at worst it can be very, very financially consequential in not a good way.
Speaker BSo my background is as a retailer.
Speaker BI grew up in a retailing family.
Speaker BI went to business school and had my own restaurant.
Speaker BThis was many, many years ago.
Speaker BSo I learned the hard way from having signed a commercial lease just before the 2008 recession.
Speaker BWe signed our lease in May 2008 and we got our building permits the day Lehman Brothers collapsed.
Speaker BSo we really just spent four years creating this wonderful business that was really popular with the community.
Speaker BIt was growing.
Speaker BWe were doing over a million dollars in our last year.
Speaker BBut because of our pre recession lease, we were always kind of behind the eight ball and ultimately our landlord, who was this big multinational corporation that was, decisions were made out of Australia.
Speaker BWe, we were nothing more than a line on a spreadsheet.
Speaker BSo it was super difficult and I learned a lot the really hard way.
Speaker BSo then when I was ready to just have somebody else pay me, I went to work for a specialty coffee company that was growing their retail footprint.
Speaker BSo I came in to grow to go from one and a half to two and a half locations.
Speaker BAnd over my seven years we expanded to seven locations.
Speaker BAnd so my job was doing all of the business planning for the expansions, the site selection, the LOI negotiation, the lease negotiation, the contractor management, the build out, setting everything up for operation.
Speaker BSo by doing it over and over and over again and having the opportunity to meet Abby on a field, she was pitching us because Abby worked for cbre, which is a big international retail, a real estate brokerage, commercial brokerage.
Speaker BShe was always been a retail broker.
Speaker BAbby and I met, she was pitching us on a space we didn't take.
Speaker BBut she saw in her experience we were looking at the same thing, which is that it is so hard to get to assigned lease even when you have done it many times before, even if you've got a professional team in house.
Speaker BSo how on earth is any normal person supposed to just do this to get their business open?
Speaker BWhen I was growing the spaces for the coffee company, I remember thinking to myself, I am using my entire brain every day, opening this location or doing whatever it was and this is my full time job and someone else is paying me to do this.
Speaker BI don't know how I did it back the first time, but this is not reasonable for a normal person to be able to manage all of this alone without really having the support that, that you need through the process.
Speaker BSo that's a long way of saying that after my 20 plus years in retail and Abby's, you know, 15 years in retail real estate, we were looking at the same exact problem.
Speaker BAnd we knew that there had to be a solution because it's.
Speaker BWe just thought it was wrong that a system that is required for all of us who are just trying to open our business and to serve our community or to do our craft, that from the get go we're at such an unfair disadvantage when it comes to the most financially significant decision you're going to make in your business.
Speaker BAnd usually the first one you have to make.
Speaker BSo we just.
Speaker BWe're committed to creating better outcomes.
Speaker BWe create a petal, and that's what we do.
Speaker BSo.
Speaker ASo that was great.
Speaker AThank you for that.
Speaker AI'm gonna.
Speaker AI'm gonna say it.
Speaker AI'm gonna.
Speaker AI'm gonna sum it up how.
Speaker AWhat I hear in your.
Speaker AIn your.
Speaker AIn your explanation is that you have started a retail.
Speaker ASmall business, retail space.
Speaker AIt was a restaurant, but you went through all of the steps that a person who's listening, who wants to open up a salon or shop going to have to go through.
Speaker AYou went through all this, the full.
Speaker AFrom.
Speaker AFrom.
Speaker AFrom nothing to building up the business.
Speaker AAnd then you went.
Speaker AAnd then you went to another company and you helped them expand their business through multiple locations.
Speaker AAnd so you're bringing your.
Speaker AYour expertise, it sounds like, is in helping people make sure that they're doing everything that they need to do to maximize their opportunity of opening up their business and not setting themselves up for failure by entering into this space, this unknown space to the majority of us.
Speaker ALike, I know that I've looked into this a number of times.
Speaker AI've been through a process a number of times with builders and, you know, the.
Speaker AThe steps.
Speaker ALike, if I.
Speaker AIf they hadn't approached me and I had approached them, I think that my vibe would have been completely different because they approached me and I was like, well, and I did it once with somebody and once with.
Speaker ABy myself.
Speaker AAnd it was always like, well, this is how much money I got.
Speaker AAre you gonna.
Speaker AAre you gonna do it for that much money?
Speaker ASo, like.
Speaker ABut I can see how, like, if I wanted the space, how, like, I'd be open to, like, negotiation.
Speaker AAnd they.
Speaker AThere was a lot of power.
Speaker APower plays happening, and I felt like I was being treated like I was somebody who was not sophisticated, and I felt like I was going to be taken advantage of.
Speaker AAnd ultimately, you know, they.
Speaker AAnd they change things so many times when we would talk to them, like, every time we talked, they were just kind of pushing and pushing a little more.
Speaker AAlmost like they knew exactly what they were doing.
Speaker ABut, like, so.
Speaker ALike that.
Speaker ASo.
Speaker ABut that's just, like, one piece of it.
Speaker AThere's also, like, the business plan.
Speaker AThere's also what is the space gonna look like?
Speaker AYou know, how.
Speaker AHow deep do you do you get with people in terms of, like, what.
Speaker AWhat exactly type of stuff that you all help people with?
Speaker ABecause, like, what I'm.
Speaker AWhat I'm trying to get is out of this conversation for the audience is what do people need to have?
Speaker ASo maybe that's the better question, like, what is it that a person who's listening, who wants to open up a salon or shop, what do they need to have before they open it up and what is that process like?
Speaker BYeah, I say to talk about that because it's basically the same for everybody.
Speaker BNo matter what business that you are, how small or large your business is, it's the same, it's the same dance steps to get there.
Speaker BIf I can, I want to address what you were saying before.
Speaker BLike that feeling that you had of feeling like this feels bad.
Speaker BAm I being taken advantage of?
Speaker BLike, are they.
Speaker BThey keep changing it, they keep asking for more.
Speaker BThat's a really common experience, some version of that.
Speaker BAnd I, I think it's important to know that that experience is very common and it's it like brokers are not bad.
Speaker BLike, and I've met a lot of brokers and we have a lot of dealings with brokers, especially ones in the DMV and like they're pretty, they're good people.
Speaker BBut the way that the system is set up of old school brokerage, they work on an entirely commission based system.
Speaker BOur, the way we do things at PEDAL is different.
Speaker BBut when you work on an entirely commission based system, that means that you only want to engage with business owners who are likely to transact.
Speaker BSo look like they've got what it takes to get to assigned lease because, and we can go into this in a little bit, but the process to assigned lease, it is like at its fastest where everything is falling into place perfectly, which never really happens at fastest it's six months to assigned lease, not to opening.
Speaker BSo it is a slow process and it takes a tremendous amount of investment on both sides to get to assigned lease.
Speaker BSo if a broker or a landlord sizes you up and thinks that like you might not get there, they might start to manage how much effort they're putting into it.
Speaker BRight?
Speaker BBecause it's like they, that's their business is saying like where do I put my effort so that I can pay my mortgage?
Speaker BSo it's normal to feel like, you know, to feel like you're being treated like you're ignorant because when it comes to negotiating a deal, you kind of are.
Speaker BAnd that's okay because like you are not ignorant at your craft, you are not ignorant at what you're doing.
Speaker BBut no one would ever have any reason to to be knowledgeable in the process of retail real estate unless you've had to do it multiple times.
Speaker BSo all that to say what we do is we're like that, that is good, that is normal.
Speaker BWe expect you to not know anything about anything or to know some things.
Speaker BAnd we help prepare you so that you are knowledgeable and you are ready to engage and you do have that experience because there's enough that's really stressful about the whole process to getting open.
Speaker BAnd there are a whole lot of feelings.
Speaker BBut there are some things that are like, brokers are not usually trying to trick you.
Speaker BThey're trying to get paid, they're trying to get to a deal.
Speaker BAnd so they want to make a deal with you, they want to say yes to you, but you have to know how also to get to yes within their system.
Speaker BSo getting to the sign the lease, like getting to an ultimate yes on the right space is.
Speaker BIt's really like finding a marriage between a landlord's operational and financial needs for their property and your financial and operational needs as the business owner.
Speaker BLike, like, can we have a match here?
Speaker BBecause everybody's situation is different and what you need as a business owner and what they need as a business owner don't always align.
Speaker BAnd that's fine.
Speaker BThat's why most deals don't happen.
Speaker BBut the ones that do are because we were able to figure out how we can make that work.
Speaker BThat's the negotiation, right?
Speaker BSo it's like we're not in like a power standoff, we're in a can we figure out how to make your needs and my needs align?
Speaker BAnd the only way to feel empowered in that process is to know exactly what you need so that you can ask for it clearly.
Speaker BAnd if they say yes, great, you're setting yourself up for success.
Speaker BAnd if they say no, you can say, okay, thanks, bye, moving on.
Speaker BSo it's, you don't, you don't have to feel any kind of way about it.
Speaker BIt's just like, this is what I need.
Speaker BSo what we do and what someone really needs fundamentally is what we call being transaction ready.
Speaker BSo the transaction really begins at the time that you would start looking at spaces.
Speaker BSo that is when you would work with your broker, your tenant rep broker, the person who's representing you because someone's definitely representing the landlord making sure that that space is leased.
Speaker BIf you call a four lease sign, which you shouldn't do, that's, it's not asking you to call, it's asking your broker to call.
Speaker BSo don't call those signs the person, because the person who is the number listed is the landlord's broker.
Speaker BLandlord's brokers are like, like drug sniffing dogs.
Speaker BThey can tell within three sentences if you have done this before, if you're likely to transact.
Speaker BAnd the first telltale sign that you're not ready to transact is if you are calling as the business owner.
Speaker BBecause when you're prepared to engage in the system, your broker is calling for you.
Speaker ADoes that.
Speaker AYou know, I've interviewed a number of salon owners who they worked with like a person like, but they're in, like, a smaller town.
Speaker AYou know, they're not in a big city.
Speaker AThey're not working with these, like, big properties and.
Speaker AOr these big property companies.
Speaker ASo is there any difference, differentiation between like, type of properties or, like, geographic locations?
Speaker BThat's a great question.
Speaker BNo, because if there's only.
Speaker BIf there's only one broker, it's the landlord's broker, and the landlord's broker is representing the interest of the landlord, not you.
Speaker BThere's no requirement legally that you have representation, and there's no, there's no law that says you can't have representation.
Speaker BSo it is in your best interest to be represented in the transaction, because otherwise there's no one else looking out for you.
Speaker AAlso, they.
Speaker AI, you know, on this note of having somebody to look at the, at like terms, even when you're just early in the, in the conversation, you're not even like, signing anything.
Speaker ALike, I know that there's all these different terminology and there's all the, these different ways that they have of charging you for different things.
Speaker AAnd so, like, I just kind of was like, I'm not gonna have this conversation with you.
Speaker AI'm.
Speaker AHere's the cash out of my pocket on a monthly basis to cover everything.
Speaker ASo I don't want to have this conversation about triple net and square footage.
Speaker AAnd it's like, no, no, no, no.
Speaker ACash in, cash out.
Speaker AOf course I was able to talk to them like that because they approached me and it wasn't like I was approaching them.
Speaker AI'm sure that they would be like, I don't even want to deal with this guy.
Speaker BWell, I would say that your situation and your good experience is wonderfully unusual.
Speaker BThat is, I'm glad.
Speaker BI'm thrilled that that's how that worked out.
Speaker BThat is not usually how it works out for lots of reasons.
Speaker BAnd that's sort of what I'll get back to.
Speaker BBut it doesn't matter what area you're in, because when we're talking about retail spaces, retail spaces are like a sub part of commercial real estate.
Speaker BCommercial real estate or any.
Speaker BIt's real property that is held for the purpose of making money.
Speaker BSo like someone owns that property to make money either through rents, through appreciation of the asset, both through the sale.
Speaker BSo they're holding it to make money.
Speaker BWhen you have a lease, you have a legal right to that space.
Speaker BSo a leasehold right is something that is really important because it has its own legal designation, which means that you have rights.
Speaker BLike, yes, you have obligations, but also you are protected whatever happens with that property or that property owner.
Speaker BSo that's incredibly important when you're running a business that you've got protection for yourself in that transaction.
Speaker BSo, you know, versus like if you just have.
Speaker BI don't want to go to the front of this rabbit hole, but like an agreement, a license agreement to operate in the space, you do not have those same rights.
Speaker BSo at least affords you secure rights to do your business in that space for a period of time.
Speaker BSo that is a lease.
Speaker BThat's a lease in a teeny tiny town of one stoplight.
Speaker BThat's a lease in D.C. in Manhattan.
Speaker BAll leases end up in court if things don't work out.
Speaker BSo it doesn't matter if it doesn't seem like a big deal.
Speaker BIt doesn't matter if it doesn't seem like a lot of money.
Speaker BYou are legally obligating yourself to both terms and money over a long period of time.
Speaker BExcuse me.
Speaker BAnd you don't really know what's going to happen.
Speaker BNo one can predict the future.
Speaker BAnd commercial properties change hands.
Speaker ASorry, I just, because, just because I'm.
Speaker AI'm paying attention to the time, I want to make sure we get to something.
Speaker ABut before, just to move on, like, basically what I'm hearing is if you're going to sign a lease, you better have representation.
Speaker ADon't go signing a lease without representation.
Speaker ASo when you talked about transaction ready, like for someone out there, like, could you kind of like, as we kind of in, kind of come up on the end of this, could you like go through some sort of like checklist of things that you want to make sure that you have so people can kind of walk away from this conversation understanding not only what we've explained, what you've explained so far and what we've talked about, but also like, what are these material, like things that they need to have?
Speaker BYeah, I'm going to start sort of at the end, at the finish line, and then work backwards in order to be transaction ready.
Speaker BWhich means like you are ready for a broker to start showing these faces, you need to have three things.
Speaker BYou need to have a working knowledge of how commercial real estate, how this process is going to go over the next 6, 10, 12 months.
Speaker BYou have to understand how that's going to work.
Speaker BYou have to be familiar with the terminology.
Speaker BYou need to be familiar with the flow.
Speaker BSo you really need to know what's about to happen.
Speaker BYou have to have a business plan, a comprehensive, well thought out, well planned out business plan, which is not something that you can have chat do for you.
Speaker BIt's not something that you can even write in a weekend.
Speaker BIt takes a lot of thought and effort.
Speaker BAnd so you have to have a really comprehensive business plan with financial projections as well, and you have to have all your money.
Speaker BSo part of the business planning process is figuring out how much can my business afford in rent each month and how much can I afford to spend getting this place up and running.
Speaker BThat second question of how much I can spend to get up and running, that takes some research, it takes some effort, and it is pretty much never, don't be scared.
Speaker BIt's pretty much never less than like $200,000.
Speaker BAnd that's not because like, oh, no, Sheila, like, I'm not, I'm just, I'm not going to build out anything.
Speaker BI'm not going to do it.
Speaker BLike, I'm talking about a space that's like basically turnkey.
Speaker BSo there are just a lot of things that you've got to pay for along the way.
Speaker BThings that you would never think about unless you really had to.
Speaker ASo give us some examples.
Speaker BSure.
Speaker BLike exterior signage.
Speaker BYou see signage that lights up on the outside.
Speaker BThose are like $12,000.
Speaker BWhat?
Speaker BI know.
Speaker AOh my gosh.
Speaker BYeah, exactly.
Speaker BAt the time of lease signing, you're paying a security deposit and sometimes prepaid rent.
Speaker BSo you're not like you are paying like rent times, at least free.
Speaker BLike in the beginning, you have to pay for a lawyer.
Speaker BYou need to pay for pre opening marketing.
Speaker BYou need to buy all the supplies, you need to pay for utilities while the space is being built out.
Speaker BThere's just our capital budget.
Speaker BHave like 47 line items.
Speaker BIt's a lot of stuff.
Speaker BSo you have to have the money and you don't have to have like a bag of money, but you have to have what, 99% assurance that like when it's time to say, now I need the money because I've got to write a check for it, that it's going to be there for you.
Speaker BSo.
Speaker BAnd it takes a while to get to that place when these things are ready.
Speaker BBecause backing up what has to happen even before you've got those sort of three things in your bag, right?
Speaker BYour knowledge, your business plan, and your money.
Speaker BThe business planning process is something that does and should take a little while.
Speaker ALike, how long do you think just throw it out?
Speaker BI think it.
Speaker BI think reasonably three, four months, if you're really focused on it.
Speaker BBecause there's things that you have to think about and write about, but there's a lot of processing that you have to do, right?
Speaker BIt's like.
Speaker BIt's like you have an idea.
Speaker BEveryone has an idea of, like, what my vision is, what I want to do.
Speaker BBut in the business plan, we are not only articulating exactly what that is clearly and in a compelling way so that, like, some old guy who works in an office can understand it, right?
Speaker BSo you have to explain the business.
Speaker BYou have to explain exactly what you need in this space.
Speaker BHow many bowls do you need?
Speaker BWhat kind of electrical requirements do you need?
Speaker BWhat kind of extra plumbing?
Speaker BOr do you need extra rooms?
Speaker BDo you need private rooms?
Speaker BDo you need places where you can have events?
Speaker BDo you need to be able to have a liquor license because you want to be.
Speaker BYou know, all of these questions and everything that needs to go into the space goes is planned in there as well.
Speaker BSo we need to know a lot about the space itself and what it's going to look like.
Speaker BWhat are the vibes going to look like?
Speaker BLike, what's the overall esthetic on the fun side and on, like, the more boring side?
Speaker BLike, how much square footage do I need for.
Speaker BLike, to mix color for enough people who would be doing it at the same time with this many bowls?
Speaker BAnd if I have this many bulls, how many power outlets do I need?
Speaker BAnd if I have this many people operating electrical equipment at the same time, do I need extra electric?
Speaker BSo, like, these are sort of things that we're thinking about in the planning.
Speaker AGo ahead.
Speaker ASorry.
Speaker BSo we're talking about the space itself, physically.
Speaker BWe are talking about who's on your team, right?
Speaker BThere's you, but also who.
Speaker BWho's going to be doing your books and accounting?
Speaker BWhat lawyer is going to be helping you with the lease?
Speaker BWho's your architect or your designer?
Speaker BWho are your advisors?
Speaker BRight?
Speaker BSo who.
Speaker BWho's going to help you do this?
Speaker BAnd then, like, what are you about to enter?
Speaker BWhat is the market you're about to enter?
Speaker BWhat does the hairstyling market in D.C. look like now?
Speaker BWhat trends are on the rise?
Speaker BWhat is changing?
Speaker BWhat is happening nationally that is going to be, like, in the environment into which I'm walking?
Speaker BInto who are all my competitors and how am I going to set myself off separately.
Speaker AThis is all stuff that.
Speaker AThese are all things that you don't just need to know or feel good about.
Speaker AThese are things that you need to be able to put on paper and commune and be led out, like, readable to and consumable.
Speaker ASo it's not like you can just, like, scratch your ideas down on a piece of paper.
Speaker AYou actually have to put it together in a way that's exactly right.
Speaker ALike the bank, whatever.
Speaker BYeah.
Speaker BAnd just to rattle off the other ones, how are you going to marketing daily operations, where the money's coming from?
Speaker BWhat's your growth plan?
Speaker BSo there are all these things, and it's like you need them because they're the answers to the test for everybody else.
Speaker BBut all of these things that you have to think through, like, they're going.
Speaker BYou're going to have to encounter that.
Speaker BRight.
Speaker BYou will have to use electric at the same time.
Speaker BSo it's like, are we gonna be able to do what we want to do or not?
Speaker BLike, we have to know how big the space is going to be or we're going to have big problems.
Speaker BWe have to know who our competitors are and how we're going to differentiate ourselves or we're going to have problems.
Speaker BSo it's like you need and want to know all the answers so that you can be successful.
Speaker BBut the business planning process is really the only time that, like, you would ever do that is go through this stuff.
Speaker BSo it's in your best interest to just pump the brakes and say, I need to spend a little time on the thought process.
Speaker BBecause especially knowing that, like, when I'm going to actually start looking for spaces, I've still got probably a year ahead of me that I can just, like, chill out for a second and spend the right time planning.
Speaker BBecause commercial leases are five, ten years long, and the goal is that you're there longer than that.
Speaker BRight.
Speaker BOr that you're selling it to somebody there longer than that.
Speaker BSo, like, we say that on the continuum of serious life events, the decision to sign a commercial lease is in between getting married and having a baby.
Speaker BIt is literally harder to get out of a commercial lease than it is to get out of most marriages.
Speaker BBecause you can't just like, you want to be married tomorrow.
Speaker BRight.
Speaker BYou know what steps that you would take.
Speaker BYou can't decide that your business isn't working so you want to be done.
Speaker BOr like, you won the lottery and you want to move to Paris, like, whatever it Is like, you are committed.
Speaker ADo you, do you have any.
Speaker AYou know, it's just like, as we.
Speaker AWe're still in the wrap here, but like, I'm so curious to know, like, have you had anybody come to you that was like, in like a.
Speaker AA deep, like, issue, like a horror story?
Speaker ALike, kind of like, you know, kind of like scare us, scare us straight here.
Speaker AKind of scare us into.
Speaker AInto not wanting to, like, take this road by ourselves.
Speaker BYeah.
Speaker AOr at least do it, not do it unprepared.
Speaker BYeah.
Speaker BI mean, the truth is, is that it's.
Speaker BIt's really sad.
Speaker BLike, it's really, really sad because the result is always.
Speaker BIt's what happens when things are.
Speaker BWhen you've got big problems that come from the.
Speaker BAt least should provide you maximum security, maximum flexibility.
Speaker BRight.
Speaker BAnd if you are signing something that you didn't know how to figure out if you could afford it because you didn't do projections or you didn't know that you were going to have to pay rent before you open for business because you didn't have a broker help you figure out what your timeline needed to be so that your rent commencement date didn't overlap?
Speaker BLike, there's a lot of stuff that you.
Speaker BIs not obvious of how you protect yourself.
Speaker BSo the horror stories look like periods of time when the business owner is stressed, increasingly stressed.
Speaker BRight.
Speaker BBecause it's like if you don't have enough money coming in, but you still have to pay for bills, so first you become financially stressed, and when you become really financially stressed, then you also get sick and it really hurts your relationships and you end up losing whatever it is you put in and you're obligated to whatever it is you've committed.
Speaker BWhich means that, like, if you cannot honor what you've committed to financially, then that can lead to personal bankruptcy, which is not the worst thing in the world.
Speaker BBut, like, no one does it because they want to.
Speaker BLike, it is, you know, and when it affects money, it affects.
Speaker BPeople get divorced.
Speaker BLike, this is just the reality is that when, like, things fall apart, they fall apart big.
Speaker BAnd so.
Speaker BAnd it can come from just things that, like, you, like, you don't know what you don't know.
Speaker BRight.
Speaker BThere are always going to be things in business ownership that we wouldn't have known.
Speaker BWe planned as well as we could.
Speaker BWe wouldn't have known until it happened.
Speaker BBut in retail, real estate, like in what we're talking about, there is a lot that can be known, but you wouldn't know it if you'd never done it.
Speaker BMany times before.
Speaker BSo it's like you want to be guided so that you can just do what you want to do, which is to make a successful business.
Speaker BLike, if I said, hey, can I have a hundred thousand dollars and I'm gonna burn it over here in this pile and then make you really sad for the next few years and, like, would you do that?
Speaker BNo.
Speaker BSo, but like, you, there are so many consequential decisions that you're making.
Speaker BAnd it's not because you're not capable or not smart at all.
Speaker BIt's just because, like, it's specific.
Speaker BLike, like, don't ask me to cut anybody's hair down.
Speaker BI've gotten my haircut I don't even know how many times.
Speaker BBut I couldn't do it because I don't have the training to do it.
Speaker BI don't have the knowledge.
Speaker BLike, I mean, there are lots of things like that.
Speaker BSo just because it seems like I just call the number and they're going to pick it up, and I start looking at the space.
Speaker BEven though it's not obvious that you're not prepared to enter this system, you're not prepared to enter the system.
Speaker BRight.
Speaker BLike, I can't go into a hospital and say, like, I'm here to operate.
Speaker BThey'd be like, no, you're not.
Speaker BBut it's not like that.
Speaker ACan you, like, one last thing I want you to tell us about before you tell us about where people can find you if they want to reach out to you and hear more.
Speaker AAnd also I want you to tell them a little bit about the dream space thing that we were talking about beforehand.
Speaker ABut the one thing that I want you to tell us about, and of course now I'm forgetting on the spot, so I'll ask you if I remember.
Speaker ASo why don't you tell us where people can find you?
Speaker AAlso tell them a little bit about the dream space, because I think there might be some people on this listening to this or watching this that might be interested in hearing more about that.
Speaker BYep.
Speaker BOkay, so petal retail.com, you know, we're at, you know, pedal reach out to all of our handles.
Speaker BWe got a YouTube channel with all sorts of videos about all the terminology that you were talking about and all sorts of things.
Speaker BWe've got a.
Speaker BA blog and a newsletter that is pretty entertaining, we think, and it's pretty educational.
Speaker BSo you can find that on our website and sign up for that.
Speaker BThe thing that is, that comes before even the business plan is to know that you're ready to do this.
Speaker BLike, you don't really know until you know and you've answered all the questions.
Speaker BSo my best advice is to say, like, if you think you want to open a salon or go to, to get a brick and mortar space, like, you can say yes to yourself.
Speaker BYou just say yes and just keep getting more information because, like, you don't need to tell anybody in your life.
Speaker BYou don't need to tell anybody that you're thinking of it.
Speaker BLike, you don't need to ask anybody's opinion.
Speaker BBut you think, like, if you have this idea, then you say, I'm going to get some more information.
Speaker BI'm going to find out how this process is going to work.
Speaker BAll right, I'm going to get some more information.
Speaker BI'm going to try to calculate how many bowls I would need and how much revenue would come in from, from that.
Speaker BOkay, now I'm going to try to calculate, like, you can do so much work on your own and all you're doing is just trying to get more information.
Speaker BBecause truly, like, you don't have to commit until you sign that lease.
Speaker BSo all along you're gathering information to see, like, is this going to work for me?
Speaker BSo don't count yourself out.
Speaker BLike, don't say, like, should I or should or not, should I?
Speaker BLike, just say yes.
Speaker BSay yes to yourself.
Speaker BKeep getting information and then you'll know, like, is it yes for me right now or is it maybe yes for me in a couple years?
Speaker BIs it yes with a partner?
Speaker BLike, what does this, Is it yes in a different city?
Speaker BLike, what does this look like?
Speaker BSo don't try to answer the question yes or no.
Speaker BJust say yes until you're just like, no, I want to do that.
Speaker BDream Space is our accelerator.
Speaker BIt is our tried and true program where we, where people come in who have never signed a solo long term lease before.
Speaker BWhich means, like, if you have been in a salon suite, it's for you.
Speaker BIf you have only ever been an employee at another salon, it's for you.
Speaker BIf you're like, if you've never signed a long term lease alone before in a space that's just yours, and if you don't have anything operating right now, Dream Space is for you.
Speaker BWe do all the things that we talked about, being prepared.
Speaker BWe teach you what this is going to look like and the terminology and to be prepared for the process and how you need to do that.
Speaker BWe work hand in hand to make your business plan with you.
Speaker BYou're going to do it guided by us and we're going to be talking about things that you probably have not thought about because, like, why would you ever want to think about, you know, H Vac loads in your life?
Speaker BSo we're going to talk about all that kind of stuff.
Speaker BAnd then also at the end of Dreamspace, we connect you with our financing partner, Mid Atlantic Small Business Finance, where she's basically a loan matchmaker.
Speaker BSo what we do is use Mid Atlantic to help find a lender to make this happen for you because it does take a lot of money.
Speaker BAnd all along we're talking about, you know, what you're going to need on your end to make that happen.
Speaker BBut like, at the end of Dream Space, you can have the knowledge, the business plan and the money and then we can take you out to go look for spaces.
Speaker ANice.
Speaker AAwesome.
Speaker AI remember the thing that I wanted you to tell them.
Speaker AI and I know we're, we only got a few more minutes.
Speaker ACan you just real quick tell people what a personal guarantee is inside of a lease?
Speaker BYes.
Speaker BA personal guarantee is your promise to pay.
Speaker BSo when you go to buy a car, you are, and you're like financing it, you are basically signing a personal guarantee.
Speaker BYou're saying, I'm going to make these car payments whether or not I have my job or if I lose my job.
Speaker BRight.
Speaker BIf you buy a house, you're saying, I'm going to make these mortgage payments whether or not I lose my job or I can't pay it, whatever.
Speaker BI'm obligating myself to it.
Speaker BThat same thing happens when you're talking about a commercial lease.
Speaker BWhen your business signs a lease, it's your business entity that is signing.
Speaker BYour business entity is, has no assets, has no credit history.
Speaker BRight.
Speaker BSo it's like, we call it like baby with a credit card.
Speaker BSo you can get, you could get a credit card for a baby, but like, the parent has to be like, I'm the one who's paying the bill.
Speaker BSo your business is the baby and you're the parent who has to pay the bill.
Speaker BSo what that's saying is that if this business struggles or can't make it out or, you know, doesn't isn't able to pay its bills or honor the terms of the lease.
Speaker BI am, I'm taking responsibility.
Speaker AYou can't walk away from it.
Speaker BNo, no.
Speaker BAnd just for frame of reference, like when I was working for the coffee company, it was not until we were negotiating, I think like maybe location 5 and the company already had, it was like millions of dollars of wholesale business as well.
Speaker BAnd the company had been around for 15 years.
Speaker BThat's the level you have to get to, to where you can have a corporate guarantee.
Speaker BRight.
Speaker BThat's where the business has enough to honor it otherwise.
Speaker ASo basically the llc, because I think there's a, there's a lot of people who think oh, I'm protected because I have an LLC or I'm incorporated and so I'm not on the hook, I can just walk away.
Speaker ABut no land, no lease.
Speaker AI mean I don't know if zero.
Speaker ABut like how I understand and you can correct me if I'm wrong there people aren't going to let you sign a lease as a business.
Speaker AAnd I think I might probably just saying what you just said, you will not be allowed to sign a lease as a business.
Speaker AYou will have to sign it as a person, which means they can come after you for the full, full term of the lease.
Speaker AYeah.
Speaker BTell us you will sign it as a business.
Speaker AOkay.
Speaker BThere's basically an attachment and exhibit in the lease that is the guarantee.
Speaker BYou are going to guarantee it personally.
Speaker BSo, so, but effectively it means the same.
Speaker BNow landlords are always going to ask for what we call a full guarantee.
Speaker BRight.
Speaker BThey're going to put up, they're going to say I want you to guarantee the whole thing.
Speaker BA good broker is going to help you negotiate a limited guarantee.
Speaker BRight.
Speaker BSo we're going to say like okay, but we're going to limit it to like you know, two years.
Speaker BLike if I got a 10 year lease, it's two years maximum.
Speaker BAnd this is a whole topic for another day.
Speaker AYeah, yeah, a lot there.
Speaker BBut the point is like, like there is, yes.
Speaker BLike you are protected legally.
Speaker BRight.
Speaker BIf someone slips and falls, they can't sue you personally in your business but you are obligated personally to the financial and legal obligations that you're making in your lease.
Speaker BSo that really is to say that because these are so long term and because like you can't hi.
Speaker BReally from them, it's in your best interest to make sure that you are prepared to sign.
Speaker BAnd like on top of that, it's the confidence that is the most important thing that we see because every single one of our clients almost to.
Speaker BYeah, every single one.
Speaker BWhen we get to the point where they are about to sign this 50 page lease where they've been, we've been working on it for a year or more, everybody is over it, Everybody is over it.
Speaker BAll we want to do is to get open.
Speaker BThere is always like a crisis of confidence, right.
Speaker BThere's always like, is the universe trying to tell me that this is a bad idea?
Speaker BI don't know.
Speaker BAm I a little bit scared?
Speaker BAnd it's normal and natural to have that before you.
Speaker BYou know, like, cold feet before a wedding or something.
Speaker BIt's normal to feel that way.
Speaker BBut it's the business plan that we go back to and we say, all right, let's.
Speaker BLet's flash all the numbers by a third.
Speaker BLet's see what it looks like.
Speaker BAnd then we're like, okay, okay.
Speaker BIt's okay.
Speaker BLike, my assumptions are right.
Speaker BMy math is right.
Speaker BThe need in the market is still there.
Speaker BI'm so capable, and it gives you the confidence as best as you can possibly have that this is a smart decision and that it's.
Speaker BIt's worth the risk.
Speaker BAnd, like, that.
Speaker BThat's invaluable.
Speaker AThat's a great.
Speaker AThat's a great place to wrap it up.
Speaker AThank you so much for taking time.
Speaker AI.
Speaker AAnd I appreciate you being flexible to run over a little bit.
Speaker AAnd.
Speaker AAnd I look forward to having.
Speaker AI feel like there's so many more conversations.
Speaker AI have questions that I wrote down that I was like, I know we can't ask this, so I'm sure we should definitely do this again, but until next time, thank you so much, and I'll talk to you later.
Speaker BGreat.
Speaker AAnd I'll stop recording.