1 00:00:00,000 --> 00:00:08,940 Kevin Mako: Hello, product innovators. Today we learn from $150 million per year direct-to-consumer product founder on how to build a community to scale your new hardware product sales. 2 00:00:09,140 --> 00:00:16,960 Narrator: You're listening to the Product Startup Podcast, a show to learn from top leaders in product development, prototyping, manufacturing, product selling, and everything in between. 3 00:00:17,180 --> 00:00:21,160 Narrator: Hosted by Kevin Mako, the leading expert on product development for physical product startups, 4 00:00:21,580 --> 00:00:29,980 Narrator: sponsored by PTC's two best-in-class 3D CAD product development software solutions Onshape and Creo, and produced by Mako Design + Invent, the original firm providing world. 5 00:00:30,000 --> 00:00:34,880 Narrator: class consumer product development services tailored specifically to startups small manufacturers and 6 00:00:34,880 --> 00:00:43,840 Kevin Mako: inventors welcome back everyone today i'm very excited to introduce ashley black to the show ashley is the founder of FasciaBlaster and many other related products her company 7 00:00:43,840 --> 00:00:49,220 Kevin Mako: sells millions of dollars of product per month directly to her customers all over the world and has built a community 8 00:00:49,220 --> 00:00:54,400 Kevin Mako: of over eight million followers on social media she is also a two-time best-selling author her 9 00:00:54,400 --> 00:00:59,140 Kevin Mako: most recent book is titled from passion and purpose to product and prosperity today ashley is 10 00:00:59,140 --> 00:01:02,420 Kevin Mako: going to share some valuable knowledge in how inventor startups and small manufacturers can build 11 00:01:02,420 --> 00:01:07,260 Kevin Mako: customer communities around your new hardware product, how to be the personal brand behind your 12 00:01:07,260 --> 00:01:13,920 Kevin Mako: product, and how to ensure successful brand growth so that you can be the next hardware startup unicorn. Now on to the episode. 13 00:01:15,660 --> 00:01:17,020 Kevin Mako: Hey, Ashley, welcome to the show. 14 00:01:17,480 --> 00:01:23,860 Kevin Mako: Thank you. So happy to be here. Very excited to have you on today to talk about building a consumer brand. What better person to talk 15 00:01:23,860 --> 00:01:31,320 Kevin Mako: about than somebody who's got over 8 million followers on social media, over 150 million in sales in your product, building multiple product lines. 16 00:01:31,460 --> 00:01:38,820 Kevin Mako: You understand a lot about getting a hardware product from that idea phase, which is how you started through to a highly successful empire. 17 00:01:39,000 --> 00:01:48,240 Kevin Mako: First and foremost, congratulations on winning the Stevie Award in the Women of the Year and Lifetime Achievement category for specifically consumer goods. That's a big award, 18 00:01:48,400 --> 00:01:49,060 Kevin Mako: a major achievement. 19 00:01:49,240 --> 00:01:54,580 Ashley Black: So congratulations on winning that. Thank you. I don't feel like I'm old enough yet for a lifetime achievement. 20 00:01:56,100 --> 00:02:05,780 Ashley Black: No, but that was great. You know, you have people nominate you for these awards. And for me, charging in consumer goods, which is one of the harder 21 00:02:05,780 --> 00:02:15,440 Ashley Black: ways to do business. It's also one of the most rewarding ways to do business to be recognized specifically for that. It was a lot of validation for me. 22 00:02:15,820 --> 00:02:19,100 Ashley Black: And it was a big one. It was really nice. You don't do it for the awards. 23 00:02:19,220 --> 00:02:25,460 Kevin Mako: But when you get them, it sure does feel good. Yeah, and that's a big one. I know there's like thousands of nominations. for that. It's a really big deal. 24 00:02:25,620 --> 00:02:33,580 Kevin Mako: It's a globally recognized awards. So amazing that you accomplished that. But bigger picture, you've accomplished tens and tens of millions of dollars in 25 00:02:33,580 --> 00:02:43,120 Kevin Mako: sales just on your first core product, let alone obviously you've diverged into a portfolio of products. How did you get from the idea phase from where you started to 26 00:02:43,120 --> 00:02:49,460 Ashley Black: where you are today? I mean, I would start with passion. I think at the end of the day, you have to want it. You have to 27 00:02:49,460 --> 00:02:56,960 Ashley Black: breathe it, eat it, sleep it, it has to be inherent to who you are in order to have the level 28 00:02:56,960 --> 00:03:06,040 Ashley Black: of success that I've had, but also the quickness of the success and the resilience of the success. So I would say to anyone out there, like, that is 29 00:03:06,040 --> 00:03:14,440 Ashley Black: the core ingredient, is the passion no matter what. And if and when the failures come, it's like, okay, next, what's the next thing? 30 00:03:14,600 --> 00:03:23,620 Ashley Black: So for me, I talk about it all the time with my friends and family who many of them work for the company. I feel like I got everybody on board with my 31 00:03:23,620 --> 00:03:31,140 Ashley Black: mission first. And anything that's happened in business has just kind of been gravy because our mission 32 00:03:31,140 --> 00:03:41,020 Ashley Black: is to change the healthcare industry and the fitness industry. And we're doing that. We started doing that in day one, just with one person. 33 00:03:41,040 --> 00:03:48,840 Ashley Black: You know, so having the sales and the business structure and all of that has almost been kind of the bonus. 34 00:03:49,520 --> 00:03:52,700 Ashley Black: And I just really think if you focus on your mission, 35 00:03:53,340 --> 00:04:00,160 Kevin Mako: the many follows. Give us a bit of a background on the story behind this startup. 36 00:04:00,300 --> 00:04:09,940 Ashley Black: So going back to Passion, I was a collegiate gymnast, came out of the womb wanting to be an athlete, but I had juvenile rheumatoid arthritis. 37 00:04:09,940 --> 00:04:19,080 Ashley Black: So that was a little bit of a conflict. And then when I was 30, I got a flesh-eating bacteria that literally almost killed me. 38 00:04:19,360 --> 00:04:28,620 Ashley Black: And I kind of just had to go back to that sheer will and determination. And I will find a way that I did as gymnast. 39 00:04:29,000 --> 00:04:35,580 Ashley Black: And what I discovered was this whole system of the body fascia. Now, everybody's talking about fascia these days, 40 00:04:35,680 --> 00:04:45,640 Ashley Black: but 20 years ago when I was 30, no one had heard of it. I hadn't heard of it. I actually had to have a bunch of papers from China translated to learn about this 41 00:04:45,640 --> 00:04:54,000 Ashley Black: system of the body that is vital for our health. And the minute that I learned about it and used that knowledge to heal 42 00:04:54,000 --> 00:04:59,600 Ashley Black: myself, I immediately was like, the world has to have that. And so that's where that burning 43 00:04:59,600 --> 00:05:06,480 Kevin Mako: passion comes for me. That's the genesis. Amazing. And then that passion and that identification of a 44 00:05:06,480 --> 00:05:11,400 Kevin Mako: need that led to facial blaster, which is a hugely successful product. Just give us a 45 00:05:11,420 --> 00:05:19,900 Ashley Black: quick highlight of the story of the evolution of facial plaster. Yeah, so it's such a great story and it's really long, but I'll try to cut it in pieces. 46 00:05:20,140 --> 00:05:29,800 Ashley Black: So the first way that I tried to launch, let's just say, fascist science, was in a clinical situation. So I ended up having eight clinics and 77 therapists. 47 00:05:30,060 --> 00:05:39,000 Ashley Black: So I had trained, we were doing all this with our hands, basically, kind of the way a lot of people are doing now. And then I was like, let me raise some money and do a franchise. 48 00:05:39,240 --> 00:05:48,280 Ashley Black: And then the franchise consultants came in. and then said, look, the value here is this knowledge and this result, not these walls and these people. 49 00:05:48,380 --> 00:05:56,840 Ashley Black: So I ended up selling the business and using that as seed capital for the FasciaBlaster, which is a self-treatment tool. 50 00:05:56,940 --> 00:06:04,900 Ashley Black: And I wasn't able to, quote, unquote, quit work. It's not like the FasciaBlaster was made and all of a sudden, you know, we launched it online. 51 00:06:04,900 --> 00:06:11,340 Ashley Black: There was a good eight-year period where I still had to figure out how to make money for my 52 00:06:11,420 --> 00:06:17,480 Ashley Black: So I moved to Hollywood because the thing I knew is that I was the best in the world at what I was 53 00:06:17,480 --> 00:06:23,260 Ashley Black: doing. And so I spent quite some time in the celebrity market being like a celebrity therapist. 54 00:06:23,260 --> 00:06:31,920 Ashley Black: So the most famous people in the world were the actual first users of the FasciaBlaster. And funny enough, they were all men, all men. 55 00:06:32,060 --> 00:06:39,800 Ashley Black: I had almost exclusively male clients and then the occasional girlfriend dropped in. And I was using the tools for 56 00:06:40,340 --> 00:06:47,620 Ashley Black: rehabilitation. And then when women started using it, they were like, wow, you know what, this is really smoothing my skin and contouring my body. 57 00:06:47,860 --> 00:06:57,160 Ashley Black: And that was the first time I ever really thought this is a mass market product. And I had a huge, huge road hurdle to overcome because I had to say, 58 00:06:57,520 --> 00:07:06,800 Ashley Black: hey, world, guess what? We have fascia. And then bring in the solution to the fascia problem. So I had to bring the problem and the solution to the market. 59 00:07:06,800 --> 00:07:15,860 Kevin Mako: It required having some creativity. I'll put it that way. Amazing. And you've built that whole business by selling direct to consumer. And obviously, 60 00:07:16,120 --> 00:07:20,700 Kevin Mako: one of the big things about selling direct to end customers, without middle people and whether it be 61 00:07:20,700 --> 00:07:30,220 Kevin Mako: wholesalers, distributors, retailers, et cetera, you sold directly from yourself to the end buyer. You've done that by building a major community, a brand community around the 62 00:07:30,220 --> 00:07:33,000 Kevin Mako: product and around the problems and solutions that you offer. 63 00:07:33,080 --> 00:07:40,920 Ashley Black: How does a hardware startup start to develop this community for their product. So, you know, I don't have a sexy story here. 64 00:07:41,140 --> 00:07:48,700 Ashley Black: I launched my product with Facebook ads. And I actually came in in the glory days of Facebook. So we're in the 2015. 65 00:07:49,420 --> 00:07:56,880 Ashley Black: This is when you could do co-sponsored ads. It was before all the big guys, you know, really came in. But most of my community 66 00:07:56,880 --> 00:08:03,040 Ashley Black: was built by people who were actually buying the product. So I focused on ads that sold the 67 00:08:03,040 --> 00:08:09,440 Ashley Black: products and then we would obviously try to get them engaged in the social media. And even some of our 68 00:08:09,440 --> 00:08:18,020 Ashley Black: ads were just directly to get them into our call it community because once they're in the community, the community speaks for you. 69 00:08:18,240 --> 00:08:27,060 Ashley Black: It's much more powerful to hear from a woman that's like, my gosh, you know, I was bedridden and now I'm up and moving around than it is from the inventor and 70 00:08:27,060 --> 00:08:34,940 Ashley Black: the creator. So I've always felt like my customers are really the best mouth. piece for me. We call them Ashley's Army. 71 00:08:35,300 --> 00:08:42,960 Ashley Black: But at the end of the day, it is to pay to play. That's how it works. Like, yes, you can have things go viral. Yes, you can be the most amazing TikTok star. 72 00:08:43,040 --> 00:08:52,820 Ashley Black: But at the end of the day, to get those, you know, core consumers and get those core people into your social, you pay. And I don't mean by your followers. 73 00:08:52,960 --> 00:09:01,700 Ashley Black: What I mean is use advertising to create brand awareness, to get people involved in your community and also have direct sales that 74 00:09:01,700 --> 00:09:10,780 Ashley Black: way. And so I I looked at it the other day. We've spent about $21 million now on various advertising on social platforms. 75 00:09:10,980 --> 00:09:20,420 Ashley Black: But it's for me, the key, and this is great advice, I took out a $200 ,000 loan. I started with an agency. I still have the same guy on board with me now. 76 00:09:20,700 --> 00:09:28,580 Ashley Black: And I said, look, we got $200,000 to get to a break-even. And we lost $80,000 before we hit the break-even. 77 00:09:28,580 --> 00:09:37,600 Ashley Black: And then once you get to a certain return on your ad spend, then even though you're investing $21 million, you're making 80. So it's just getting to that point where you're not 78 00:09:37,600 --> 00:09:47,240 Ashley Black: bleeding. And for me, the startup capital of $200,000 that I took out as a loan was to launch the 79 00:09:47,240 --> 00:09:53,880 Ashley Black: business. I've self-funded everything else. So understanding that you've got to go make money 80 00:09:53,880 --> 00:10:02,700 Kevin Mako: before you can raise capital, I think is a really big thing. That's very powerful. I mean, the key is you've got to develop a product. And as you did it, you self-funded it to the 81 00:10:02,720 --> 00:10:06,880 Kevin Mako: the point where you had something that you could actually sell. And then from there, what I find 82 00:10:06,880 --> 00:10:10,940 Kevin Mako: is very interesting is most people when they're looking to sell their first few units, even if it's 83 00:10:10,940 --> 00:10:15,540 Kevin Mako: just a few thousand units or even a few hundred units, they're looking to spend money on direct 84 00:10:15,540 --> 00:10:23,840 Kevin Mako: ads or a variety of other campaigns where you're spending a bit of money to try and get somebody to get eyeballs on your product and hopefully convert them into a sale. 85 00:10:23,940 --> 00:10:32,580 Kevin Mako: But what you did, which is unique, is you didn't just focus on trying to sell somebody your product. You both did that, but also tried to engage them into your community. 86 00:10:32,840 --> 00:10:39,220 Kevin Mako: And that had a bit of a compound effect, which gave you a better ROI on your ads, Ben, than just specifically trying 87 00:10:39,220 --> 00:10:46,140 Ashley Black: to advertise to get direct sales. That's such a good point. And I would even back it up more than that. I always think 88 00:10:46,140 --> 00:10:54,760 Ashley Black: about the Kevin Hart comedy where they say, everybody wants to be famous. Don't nobody want to do the work. Okay, listen, I stood outside of Crossfits. 89 00:10:54,800 --> 00:11:03,620 Ashley Black: I slung them out of my trunk. And what did I give them? My social media tenure to please just post about. it. I'll sell it to you at cost. I had clients that were on the Yankees. 90 00:11:03,780 --> 00:11:10,780 Ashley Black: I gave some to the Yankees. They got filmed on the sidelines. You know, I gave them to famous clients. I said, post about this if you love it. 91 00:11:10,960 --> 00:11:20,440 Ashley Black: You know, so even prior to ads, I was doing the hard work. And I still do that. I had somebody over at my house yesterday and I was filming because every 92 00:11:20,440 --> 00:11:28,420 Ashley Black: opportunity to introduce someone to your product to get a true reaction and then repost that on social media, that is an ad. 93 00:11:28,660 --> 00:11:36,080 Ashley Black: It's just a non-traditional way to do ads. And I think people, when they go to launch, you know, they start going, well, I need to do Amazon. Then I need to get this. 94 00:11:36,240 --> 00:11:45,800 Ashley Black: And I need, no, no, no. What you need to do is make money. Because if you make money, then you can say, okay, I made $5,000. Now I'm going to use that on that. 95 00:11:45,900 --> 00:11:52,940 Kevin Mako: So I think the priority has to always be getting to selling your product. And you've got a method that you use. Obviously, 96 00:11:53,120 --> 00:12:00,100 Kevin Mako: this is advertising to build the community, but also advertising to generate sales and kind of cross-pollinating those too. But you do it in a specific way. 97 00:12:00,220 --> 00:12:06,840 Kevin Mako: You're a big advocate of being an authentic person, an authentic spokesperson for your own brand. In fact, you wrote the book, 98 00:12:07,080 --> 00:12:16,620 Kevin Mako: which is a bestseller from passion and purpose to product and prosperity. And a lot of that comes down to being your authentic self and generating a tribe of individuals 99 00:12:16,620 --> 00:12:22,980 Kevin Mako: who believe in not just your product, but in you as an individual and what you represent. Can you talk a bit about 100 00:12:22,980 --> 00:12:32,620 Ashley Black: how that can substantially amplify both your community and your actual ad sales revenue. It's everything, Kevin. I obviously get asked the question all the time, 101 00:12:32,700 --> 00:12:38,080 Ashley Black: how did you do it? And then I have people be like, oh, God, you know, I need somebody to do my social 102 00:12:38,080 --> 00:12:46,940 Ashley Black: media. I just had this conversation with one of my best friends who's very successful. And I'm like, you cannot have somebody, quote unquote, do your social media. 103 00:12:46,940 --> 00:12:53,620 Ashley Black: You can have someone help you respond in comments. You can have them work your inbox. You can have them slice and dice your content and 104 00:12:53,620 --> 00:12:59,940 Ashley Black: make it cooler than I am at 50 years old and a total lack of technology. But your message, what comes 105 00:12:59,940 --> 00:13:06,880 Ashley Black: out of your mouth, your colors, your what do I do on a daily basis? What is the post, the inspirational 106 00:13:06,880 --> 00:13:16,800 Ashley Black: quote, the whatever it is that you are putting out there, all of these things have a vibration. So if you let a team of people or people who are like looking at market 107 00:13:16,800 --> 00:13:25,860 Ashley Black: research or whatever do this for you, the resonance that you're putting out into the universe isn't authentic. It's not going to come back to you in an authentic way. 108 00:13:25,980 --> 00:13:34,340 Ashley Black: So I've always been the belief that like, I love who I am. I know what I'm talking about. I do live an inspirational life. And you know what? 109 00:13:34,460 --> 00:13:44,400 Ashley Black: If you want to be a part of it, I'll let you in. And that's what I do. I'm just literally like no makeup post. What is Ashley doing a day type post? 110 00:13:44,600 --> 00:13:52,380 Ashley Black: Anytime I'm using my products, I'll say, hey, let me just film you for a second. It's very casual. And people see that. And they're sick of the 111 00:13:52,380 --> 00:14:00,820 Ashley Black: They're sick of the high glossy stuff. And when the right person, which just happens to be a giant chunk of the market share, sees that, it resonates with them. 112 00:14:00,920 --> 00:14:09,360 Ashley Black: And they're like, yeah, I'm friends with Ashley. Like, I actually get comments like that. They're like, they know me. Or when I win an award, they're like, oh, we did it. 113 00:14:09,520 --> 00:14:16,840 Kevin Mako: You know, that's a very powerful thing to have. To me, that's a true influencer. That is very well said. 114 00:14:16,840 --> 00:14:26,540 Kevin Mako: And this is something so powerful, especially to a hardware startup, because it's so easy for you as the founder, as the developer, as the innovator, as the leader 115 00:14:26,540 --> 00:14:34,640 Kevin Mako: of the ship, creating this invention, this gadget, this thing that's going to change people's life in some way or another. How passionate are you about that? 116 00:14:34,800 --> 00:14:39,940 Kevin Mako: Obviously, very passionate because you've built this thing. You've spent a whole bunch of time thinking about it, coming up with the 117 00:14:39,940 --> 00:14:45,760 Kevin Mako: ideas, researching it, and then going through all the work to design and engineer and prototype and get into production and all of this. 118 00:14:45,960 --> 00:14:55,720 Kevin Mako: So what better person than to advocate that product than yourself. And it's free because you can go on to your phone and take your recording or you can 119 00:14:55,720 --> 00:15:02,460 Kevin Mako: hop on a podcast and talk about it or you can be authentic with your buyers, whether it's direct to consumer or even corporate buyers. 120 00:15:02,580 --> 00:15:10,600 Kevin Mako: They want to understand who is the person behind the product. Why did you come up with this idea? How is it changing the world? And what is your passion 121 00:15:10,600 --> 00:15:16,540 Kevin Mako: behind that value that you've done to the planet? Right. And that is something that you as a hardware startup can do. 122 00:15:16,740 --> 00:15:21,660 Kevin Mako: You can start small and get comfortable with it over time. It's obviously not going to happen right away. 123 00:15:21,780 --> 00:15:27,320 Ashley Black: You're not going to be comfortable in the beginning, but that's where growth occurs outside of your comfort zone, especially as a hardware startup. 124 00:15:27,720 --> 00:15:35,840 Ashley Black: I believe this so incredibly much. There is magic in an inventor and how often do we not see them. 125 00:15:35,940 --> 00:15:43,460 Ashley Black: And yes, there are gadgets that go on as seen on TV or, you know, end up in CVS and we think it's cool. 126 00:15:43,680 --> 00:15:53,380 Ashley Black: But that is not going to get you a unicorn status. You don't have to be pretty. You don't have to be polished. You just need to be genuine. 127 00:15:53,620 --> 00:16:03,560 Ashley Black: Because if somebody were to ask me about the FasciaBlaster versus a spokesperson, a spokesperson could say, oh, yeah, the claws are perfectly designed for 128 00:16:03,560 --> 00:16:11,260 Ashley Black: blah, blah, blah with the tissue. The inventor can say, oh, God, I remember when we got the prototypes. We had big ones. We had small ones. 129 00:16:11,420 --> 00:16:20,940 Ashley Black: And I dug them into this NFL player. And he was like, and that's when I knew I had the right angle of facial shearing and things like that. Like, we're the only ones that know it. 130 00:16:21,140 --> 00:16:29,980 Ashley Black: And I get all the time, I hear from my own personal friends, but I'm just not comfortable on camera. Get over it. Literally get over it. It's literally like just pop that balloon, 131 00:16:30,720 --> 00:16:39,520 Ashley Black: start doing it. And you'll find that the people who resonate with your brand of weirdness are going to comment and be like, I love it. 132 00:16:39,880 --> 00:16:49,560 Ashley Black: You know, I love you. Or I hate you. Either way, they're watching, you know. And so I would have to say that this to me is the biggest thing with a consumer brand that 133 00:16:49,560 --> 00:16:55,540 Ashley Black: worked for me personally, was to make the brand me. And everything about the brand is authentic 134 00:16:55,540 --> 00:17:04,140 Kevin Mako: to me, what I do, what I believe, all my years of expertise. And that just seeps through my social media and the products. 135 00:17:04,620 --> 00:17:11,200 Kevin Mako: Yeah, and it's worked. It's been incredibly successful. And not just your brand. I mean, we work with a ton of different clients that are using this strategy, 136 00:17:11,300 --> 00:17:20,740 Kevin Mako: especially now, as we're going into, including 2023, this is something that's very powerful for a hardware startup to use your brand image to help promote and sell the product. 137 00:17:20,960 --> 00:17:27,860 Kevin Mako: What that does is gives you a bit of an edge over big corporate. That's something that they just can't compete with. 138 00:17:28,040 --> 00:17:34,540 Kevin Mako: They don't have that individual inventor authenticity behind the innovations as you do as a startup. 139 00:17:34,660 --> 00:17:41,920 Kevin Mako: So as a startup, you have some disadvantages, but you also have a tremendous amount of advantages. This is definitely one of them. 140 00:17:41,920 --> 00:17:49,160 Kevin Mako: And this is one of them that's free, comes out of the gate quickly, represents your brand and is being watched even by those corporate buyers or by the acquires. 141 00:17:49,440 --> 00:17:58,540 Kevin Mako: So much is happening in the hardware startup space, especially with big corporate, where big corporate spending less money on R&D and more money on acquiring the next hot thing. 142 00:17:58,680 --> 00:18:04,360 Kevin Mako: Well, one of the ways that you can make your product, not just a great product that's starting to show some traction. 143 00:18:04,360 --> 00:18:11,480 Kevin Mako: So you've got a little bit of sales out there. But if you can actually pair that with a community, your hardware product becomes that much more valuable because 144 00:18:11,480 --> 00:18:16,100 Kevin Mako: you're creating something that isn't just built around one product, it's around a community and a 145 00:18:16,100 --> 00:18:25,780 Ashley Black: brand that can scale into a portfolio of products, which is exponentially more valuable. That's right. At this point, I feel like people, they want to know what I'm wearing, and 146 00:18:25,780 --> 00:18:32,000 Ashley Black: I could go design pillows because people are looking at my pillows and they like them. I mean, so it really does open the scope. 147 00:18:32,180 --> 00:18:39,580 Ashley Black: But you said something that's so important, which is every consumer brand, trust me, when you go to raise capital, they're going to want to know what your 148 00:18:39,580 --> 00:18:41,840 Ashley Black: CTA. What is your cost to acquisition? 149 00:18:42,540 --> 00:18:47,840 Ashley Black: And my entire initiative for this year is to continue to lower the cost to acquisition. 150 00:18:48,240 --> 00:18:55,700 Ashley Black: So if you have to go out and pay Amazon, you have to pay Amazon ads. You have to give up 60% to a retailer. 151 00:18:55,880 --> 00:19:03,340 Ashley Black: Then you got to still pay for your own advertising to go to the retailer. And you're a consumer good. Now you're getting where you can never make money. In fact, 152 00:19:03,440 --> 00:19:09,440 Ashley Black: you're probably going to lose money. And the difference is in that CTA. So I can acquisition a customer right 153 00:19:09,440 --> 00:19:17,900 Ashley Black: now. I could go on my Instagram and say, hey, you guys, I am launching my Ashley line of glasses and I'm 154 00:19:17,900 --> 00:19:25,180 Ashley Black: going to have buyers with zero CTA dollars. My R&D, I go to my audience and I say, look, I'm thinking 155 00:19:25,180 --> 00:19:34,480 Ashley Black: about inventing these five products for this year and I show sketches, which one do you guys want to launch? They feel a part of it. Then I go make it. 156 00:19:34,480 --> 00:19:44,240 Ashley Black: I've had up to 100,000 people with our face tools, sitting on a waiting list, ready for those shipments to come in. And even in social media, 157 00:19:44,360 --> 00:19:49,420 Ashley Black: it's like, I'm on list number two. I'm on list number four. You cannot do that without a community. 158 00:19:49,840 --> 00:19:59,300 Ashley Black: I always think about somebody, like, because I want to have my products in Sephora. So what do they do? If they launch a new lip gloss, how do people know about 159 00:19:59,300 --> 00:20:07,700 Ashley Black: it? Because if you go look at Sephora's social media, they have way less followers than me. And imagine the power that I would have or anyone else 160 00:20:07,700 --> 00:20:14,540 Ashley Black: who's advocated for their brand and built a community around the brand, if I said, I have a lip gloss. And you know what? It's red. 161 00:20:14,700 --> 00:20:23,960 Ashley Black: And the reason I did it red, you guys have seen my vintage land rover out there. And when I wear this, you know, now you've got people going 162 00:20:23,960 --> 00:20:27,120 Ashley Black: into a store. And that's the story that you sell the store. 163 00:20:27,500 --> 00:20:37,000 Kevin Mako: You cannot do that if you haven't from day one, let people in on the story of your invention or your brand. Wow, that's incredible. 164 00:20:37,260 --> 00:20:45,540 Kevin Mako: Very powerful stuff. Ashley, there's one more thing I want to talk about. And that is being all in, especially if you've discovered something 165 00:20:45,540 --> 00:20:51,640 Kevin Mako: that can change the world or at least a small part of the world with an innovation, especially in the hardware space. 166 00:20:51,880 --> 00:20:56,320 Kevin Mako: You're a big advocate and you talk a lot about this about not only being a representation behind 167 00:20:56,320 --> 00:21:02,920 Ashley Black: your brand, being your authentic self, but also being all in so that you can maximize the value of the thing that you've created. 168 00:21:02,920 --> 00:21:09,240 Ashley Black: You know, I'm going to try not to like start yelling and jump up like a preacher, but it is so true. 169 00:21:09,320 --> 00:21:16,200 Ashley Black: I joke because people are like, oh, well, you know, but what's your plan B? And I'm like, plan B, what is that? I don't even know what you're talking about. 170 00:21:16,280 --> 00:21:21,740 Ashley Black: I have such conviction, like I always say at the end of the day, I know that people want my product. 171 00:21:21,800 --> 00:21:27,700 Ashley Black: So if you're an inventor out there and you know that people want your product, then it's just 172 00:21:27,700 --> 00:21:37,180 Ashley Black: up to you and the process and money and all the things that go into launching it. But that seed thought of I know people want my product, 173 00:21:37,400 --> 00:21:47,280 Ashley Black: you can't do plan B. You can't do the safe plan. Like people laugh. They're like, oh, my gosh, you know, you've built this 100 plus million dollar business. 174 00:21:47,820 --> 00:21:57,060 Ashley Black: You still own 90 something percent of it. Yes, I do. And that is because I maxed out the credit cards. I begged for the SBA loan. 175 00:21:57,280 --> 00:22:05,880 Ashley Black: I sold the one thing that was producing income. I went and got $200,000, which was during the recession, it was all I could get. 176 00:22:05,960 --> 00:22:13,940 Ashley Black: I bet the farm every day. And I just don't think that you can quote unquote stay 177 00:22:13,940 --> 00:22:22,700 Ashley Black: in the safety zone unless this is your hobby business. You know, I have a hobby business. I like to do interior design. I've got some Airbnbs. That's fun. 178 00:22:22,800 --> 00:22:32,660 Ashley Black: And if it fails, whatever, I'll sell the Airbnbs. But this business, this is my legacy business. This is my lifetime achievement. business and I'm 100% all in. 179 00:22:32,800 --> 00:22:42,680 Ashley Black: And if it hit hit the fan tomorrow and I needed to loan my business, a million dollars of my retirement, I would do it. I think people just need permission to have that attitude. 180 00:22:43,040 --> 00:22:50,720 Ashley Black: We have all this societal safety, safety, safety. But I can tell you, I don't know a single successful person that went from inception to consumer products 181 00:22:50,720 --> 00:22:59,880 Kevin Mako: to anything close to a unicorn company that did not go all in every day, day in and day out for many, many years. That's incredible stuff. 182 00:23:00,020 --> 00:23:06,400 Kevin Mako: And you have to think about it as well. If you're looking at your authentic self, you're looking at your product and you're not sure whether it's a massive product, 183 00:23:06,540 --> 00:23:12,980 Kevin Mako: well, just know, this is a planet of eight billion people. There's a lot of people out there that are seeing what you see. 184 00:23:13,260 --> 00:23:21,660 Kevin Mako: And if you are your authentic self and you're creating the product that you envision that can really help those people, then it's your job to go out there and put 185 00:23:21,660 --> 00:23:27,900 Kevin Mako: those people 186 00:23:27,900 --> 00:23:37,280 Kevin Mako: the highest chance of that community and tribe rallying around what you're doing and then helping you build the product business that you dream of, not just some 187 00:23:37,280 --> 00:23:41,620 Kevin Mako: side hustle or some side business that you think might be a fun hobby. That's the difference between creating 188 00:23:41,620 --> 00:23:48,780 Kevin Mako: an empire like Ashley did and a hobby business, which may or may not survive or may just trickle along over time because that's all you're really putting into it. 189 00:23:48,840 --> 00:23:58,220 Kevin Mako: You basically get out what you put in. And if you've had the luxury or the opportunity to actually see something that can help change the world. How incredible is that? 190 00:23:58,400 --> 00:24:07,400 Kevin Mako: I've heard it many times by very successful hardware entrepreneurs that you really only have, you know, one or two game-changing ideas or life-changing ideas. 191 00:24:07,720 --> 00:24:14,660 Kevin Mako: Not to say that you can't build a brand and add more and more products. Of course, that happens, but the original one, the one that went from a certain, let's call it, 192 00:24:14,980 --> 00:24:20,260 Kevin Mako: normal status of life to creating an empire. Those ideas will only happen once or twice in a 193 00:24:20,260 --> 00:24:28,120 Ashley Black: lifetime. So if you're sitting on that idea, on that concept, don't let that one go. No, because that may be the only one. Ooh. 194 00:24:30,070 --> 00:24:38,210 Ashley Black: If you're sitting there like me and I look at fascia, you know, fascia has been known since the turn of last century. 195 00:24:38,570 --> 00:24:46,470 Ashley Black: Very famous and powerful physicians have known about it. I ask myself and ask yourself, you viewers out there, listen to this. 196 00:24:46,770 --> 00:24:54,530 Ashley Black: Ask yourself, if I don't do it, is somebody else going to? Because with my industry, no one else was going to do it. 197 00:24:54,530 --> 00:25:01,170 Ashley Black: I don't think anyone else had the passion that I had. This is something that took me from cripple to functioning. 198 00:25:01,430 --> 00:25:07,230 Ashley Black: And so I feel, aside from the money, it's my duty to bring this to the world. 199 00:25:07,450 --> 00:25:12,950 Kevin Mako: I'm the one that was given that God-given purpose. And listen, go interview your viewers. 200 00:25:13,170 --> 00:25:22,030 Ashley Black: People know their purpose. And they just don't do it. They just don't act on it. Very powerful stuff. So Ashley, what's next for the Ashley Black Empire? 201 00:25:22,250 --> 00:25:29,270 Ashley Black: Ashley is ready to expand. And I was just sharing that, you know, a great way to go from. 202 00:25:29,350 --> 00:25:35,690 Ashley Black: My business is probably worth $225 million right now, something in that range, right? And I definitely want to have a unicorn company. 203 00:25:35,810 --> 00:25:44,270 Ashley Black: I want to go to either the stock exchange or go to a strategic, you know, with a billion dollar valuation. It's a personal goal. I don't need it. It's a personal goal. 204 00:25:44,490 --> 00:25:52,890 Ashley Black: So one way to do that would be with an umbrella company and, you know, acquisitioning successful brands that are sort of in the health space and things like that. 205 00:25:52,890 --> 00:25:55,990 Ashley Black: And I thought about that. But at the end of the day, I'm not out of ideas. 206 00:25:56,650 --> 00:26:04,490 Ashley Black: So for me, wow, I've gone so far as to engineer and I'm about to get the prototypes, like the actual prototypes built. 207 00:26:04,610 --> 00:26:10,710 Ashley Black: I've built the garage prototypes for a medical device that does something very similar to what we're doing with the fascia blasters. 208 00:26:10,910 --> 00:26:17,590 Ashley Black: I've got the concept for the fascia lounge, which is a giant, beautiful, luxurious franchise that I want to build. 209 00:26:17,670 --> 00:26:26,470 Ashley Black: I have proven that I can grow hair and I want to launch that. So there's all these other like soon to be portfolio companies. 210 00:26:26,690 --> 00:26:32,630 Ashley Black: So this year I'm doing a capital raise to get some of those up and going and get POs for those. 211 00:26:32,910 --> 00:26:40,090 Ashley Black: And hopefully within I would say a year to two, the value will be there for that initial. 212 00:26:40,090 --> 00:26:48,030 Ashley Black: I don't want to say exit because I'll still be around, but it'll be there for that initial late stage capital event, we'll call it. 213 00:26:48,030 --> 00:26:54,750 Ashley Black: So I definitely, I have put my big girl investment banking panties on over the last two years. 214 00:26:55,010 --> 00:27:04,570 Kevin Mako: And I want to go from being, you know, sort of the garage company to this success and the media and all of that to actually being able to bring it home. 215 00:27:04,630 --> 00:27:10,390 Kevin Mako: You're on an incredible fast track to success. It's amazing watching the growth over time. 216 00:27:10,610 --> 00:27:15,930 Kevin Mako: And I'm sure you'll accomplish great things in the very near future on track to that billion dollar valuation. 217 00:27:15,930 --> 00:27:19,490 Kevin Mako: Ashley, hopefully you'll still come back on the show to give words of wisdom to the next 218 00:27:19,490 --> 00:27:26,110 Ashley Black: emerging hardware startups as they come along. As you get to that level, we've really enjoyed all your words of wisdom today, very powerful episode. 219 00:27:26,410 --> 00:27:34,070 Ashley Black: Thanks again, and we will chat soon. I loved it. I appreciate it. And I love to talk to entrepreneurs, particularly in consumer goods. 220 00:27:34,250 --> 00:27:42,890 Kevin Mako: I think it's the hardest, but it's the most rewarding. So everybody out there, keep going. You can do it. If I can do it, I'm just a normal girl like everybody else. 221 00:27:43,150 --> 00:27:47,250 Kevin Mako: Amazing. Thanks so much for being on the show, Ashley. We'll talk soon. Thanks, Kevin. 222 00:27:48,150 --> 00:27:55,210 Narrator: Thanks for tuning in to this episode of the Product Startup Podcast. If you found some value in the show, please do us a huge favor and leave us a quick five-star review. 223 00:27:55,430 --> 00:28:04,950 Narrator: If you have any questions, guest suggestions, or anything else, feel free to reach out to us anytime at our email, podcast at MakoDesign.com. That's podcast at MakoDesign.com. 224 00:28:05,210 --> 00:28:10,550 Narrator: This show is hosted by Kevin MacC, North America's leading expert on product development for physical product startups. 225 00:28:10,850 --> 00:28:15,710 Narrator: Huge thanks to our sponsors, PTC, and their two best-in-class 3D CAD product development software 226 00:28:15,710 --> 00:28:21,110 Narrator: solutions Onshape in creo and Mako Design + Invent the original firm providing world class consumer 227 00:28:21,110 --> 00:28:27,850 Narrator: product development services tailored specifically to startups small manufacturers and inventors thanks for joining and see you next time