Welcome to Supply chain now, the voice of global supply chain.
HostSupply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today's critical issues, the challenges and opportunities.
HostStay tuned to hear from those making global business happen right here on supply chain now.
Scott LudenHey, good morning, good afternoon, good evening, wherever you may be.
Scott LudenScott Luden with you here on supply chain now.
Scott LudenWelcome to today's show.
Scott LudenNow, today we're continuing one of my favorite series, one that we like to call the now generation, not the next generation, the now generation, because they're already, these folks, these bright folks, these bright leaders are already making their impact felt.
Scott LudenNow we sit down with students and educators from some of the leading supply chain management programs around the world.
Scott LudenAnd today, folks, we meet with what some call the best supply chain undergraduate program across the land.
Scott LudenIt's the University of Arkansas, home to the JB Hunt department of Supply chain management at the Sam M.
Scott LudenWalton College of Business.
Scott LudenGartner ranks the program number one for, I think, three years in a row.
Scott LudenWe're gonna find out here best in land.
Scott LudenSo stay tuned for a great conversation featuring brilliant minds that will be setting out to change how supply chain is done in the decades ahead.
Scott LudenBut again, they're not sitting on their hands already doing it.
Scott LudenJoining me is my special co host.
Scott LudenHere today is Doctor Stephanie Thomas, associate professor of supply chain management and executive director of wise, that is women impacting supply chain excellence.
Scott LudenHello, Stephanie.
Scott LudenHow you doing?
Doctor Stephanie ThomasI'm doing great, Scott.
Doctor Stephanie ThomasThank you for having me.
Doctor Stephanie ThomasAnd these amazing students today.
Scott LudenAmazing indeed.
Scott LudenWe've already done our homework on them.
Scott LudenThey are fearless.
Scott LudenThey're already kicking butt across the business world.
Scott LudenAnd as are you, Doctor Thomas.
Scott LudenYou enjoy incorporating your previous work experience with Lowe's companies, IBM and Stanley tools into the class discussions that you lead.
Scott LudenYou lead all sorts of research, especially in the areas of buyer supplier relationships and supply chain negotiations.
Scott LudenThose are two great, great topics.
Scott LudenYou're also founder of the Wise Future Leaders Symposium, which we're going to talk about more later in the show.
Scott LudenAgain, great to have you here, doctor Stephanie Thomas.
Scott LudenAnd you've brought an incredible SWAT team here, huh?
Doctor Stephanie ThomasYes, absolutely.
Doctor Stephanie ThomasIf we're going to be the best, we got to have the best, right?
Scott LudenThat's right.
Scott LudenIt can't be.
Scott LudenLip service isn't good enough.
Scott LudenAnd that's what I think we're going to find here today.
Scott LudenSo I want to welcome in our three student panel, and we're going to start with Ethan Helm, who's a sophomore in supply chain management student there at University of Arkansas.
Scott LudenNow, he spent the past two summers interning at Haribo of America, a delicious candy maker.
Scott LudenI may have enjoyed those gummy bears a time or a thousand times in my lifetime.
Scott LudenThere, he worked on building analytical tools, managing retail partnerships, amongst other things.
Scott LudenHe currently serves as retail sales campus ambassador for general meals, where he helps with university talent outreach and recruiting.
Scott LudenEthan, how are you doing?
Ethan HelmI'm doing fantastic.
Ethan HelmThank you for having me.
Scott LudenYou bet.
Scott LudenGreat to have you here.
Scott LudenCan't wait to learn your perspective.
Scott LudenNow you're joined by Madison Simpson, who is a senior, also a supply chain management student.
Scott LudenThis past summer, Madison interned at Sam's club in a supply chain analyst role.
Scott LudenAnd the previous summer, she was a customer service intern at JB Hunt Transport.
Scott LudenHey.
Scott LudenHey, Madison, how you doing?
Madison SimpsonI'm doing great.
Madison SimpsonExcited to be here.
Scott LudenWe are, too.
Scott LudenGreat to meet you and Ethan and, hey, two's not good enough.
Scott LudenWe got three powerhouses.
Scott LudenKelly Henderson, a senior at the University of Arkansas studying finance and monitoring and supply chain management.
Scott LudenThat's quite a dynamic duo.
Scott LudenKelly also serves as a director of operations for women, impacting supply chain excellence.
Scott LudenThat wise group we spoke about a minute ago, and you spent your summer interning at Target as a supply chain operations manager intern.
Scott LudenKelly, you like staying busy too, huh?
Kelly HendersonOh, yes, for sure.
Kelly HendersonThank you so much for having me.
Scott LudenWell, glad all three of y'all are here.
Scott LudenAnd Stephanie, thanks for all of your, not only your great work and facilitation and making today happen, but all of your work really engaging this now generation of students that are going to make global supply chain better.
Scott LudenHuh?
Doctor Stephanie ThomasI got the best job there is.
Scott LudenI believe that based on the last conversation we had, I really do believe you love what you do.
Scott LudenAnd it is certainly one of the best jobs out there.
Scott LudenStephanie, let's do this.
Scott LudenI want to dive in a little bit deeper to each of our panelists backgrounds, and one of the things they love to do, maybe a couple things they love to do outside of supply chain stuff.
Scott LudenBut, Stephanie, we're not going to let you get out of that question either, because I know you've got a hometown, and I'm sure you've got something outside of supply chain.
Scott LudenSo we'll, we'll wrap with you, but we're going to start with Ethan.
Scott LudenSo, Ethan, you are the pride of Bentonville, Arkansas, not too far from where the university of Arkansas is, right?
Scott LudenAnd you love golf.
Scott LudenSo tell us a little bit more about what is one terrific restaurant that you've grown up eating in in the Bentonville area and then tell us how good, or if you're like me, how bad your golf game is.
Ethan HelmSo a restaurant downtown Bentonville called Table Mesa, that's where kind of grown up eating.
Ethan HelmThey have mexican food, chinese food.
Ethan HelmIt's a really fantastic restaurant.
Ethan HelmAnd my golf game, if I can call it that, is in need of some improvement.
Ethan HelmBut I'm getting better by the day.
Doctor Stephanie ThomasSo just like a supply chain, right, Ethan?
Scott LudenYep.
Ethan HelmExactly.
Scott LudenThat's right.
Scott LudenOne quick follow up question with your golf game, what is the strength like?
Scott LudenSome folks are great drivers, but they can't putt to save their lives.
Scott LudenOther folks, their drive is everywhere, but their short game is pretty good.
Scott LudenWhat's one of your favorite, best parts of your game?
Ethan HelmAbsolutely.
Ethan HelmI'm from the fairway with my irons there.
Ethan HelmI got you from the tee box.
Ethan HelmWe need to work on it.
Ethan HelmPutting we need to work on.
Ethan HelmBut to give me an iron, I can figure it out.
Scott LudenAll right.
Scott LudenLove that.
Scott LudenI love that.
Scott LudenAnd I love my seven iron.
Scott LudenThat's been one of my favorite clubs my entire life.
Scott LudenHey, Stephanie, are you a golfer by chance?
Doctor Stephanie ThomasI did a lot of golfing when I was younger.
Doctor Stephanie ThomasI'm trying to pick it back up.
Scott LudenOkay.
Doctor Stephanie ThomasMan, it is a great business skill to have to be able to make your way somewhat competently around a golf course.
Scott LudenIt's so true.
Scott LudenAnd you know what?
Scott LudenOne of my favorite things to do, since I'm not a great golfer, is captain's choice tournaments, right, where you get.
Doctor Stephanie ThomasThose are the best?
Scott LudenYeah.
Scott LudenYou get a whole team.
Scott LudenYou get, take the best, one of the best four shots each and every shot.
Scott LudenThat puts lots of pressure on my, on my awful golf game.
Scott LudenUm, all right, so let's talk to Madison.
Scott LudenMadison, you're also from Bentonville, is that right?
Madison SimpsonThat's right.
Scott LudenAll right, so you get the same question.
Scott LudenUh, give me a really cool place that folks that visit Bentonville and take in, whether it's a symposium we're going to talk more about, or they're visiting all the cool things that Doctor Thomas is up to.
Scott LudenWhat's a place that they've got to eat at?
Scott LudenAnd where do you spend some of your non supply chain time?
Madison SimpsonSo one of my favorite places to go out to eat, I would definitely say, is this place called capricios.
Madison SimpsonIt's actually in Rogers, and it's right by top gulf, actually.
Madison SimpsonAnd it's just a great place where you can go get, like, any sort of food.
Madison SimpsonThey have pasta, they have fish, they have seafood.
Madison SimpsonIt's definitely one of my favorite choices.
Scott LudenOkay.
Madison SimpsonAnd then in my free time, I like to go, and I'm slowly picking up golf.
Madison SimpsonWe'll see.
Madison SimpsonWe'll see how it goes.
Scott LudenSo much to ask about.
Scott LudenSo, Capricios, what's your favorite dish there?
Madison SimpsonI think last time I got, like, a seafood dish there, it had like, clams, oysters, like, and shrimp.
Madison SimpsonIt was really good with some pasta.
Scott LudenSign me up.
Scott LudenThat sounds delicious.
Scott LudenAnd with that sand volleyball.
Scott LudenAre you a setter or are you a spiker?
Scott LudenCause you gotta be one or the other.
Scott LudenSome folks, I guess, can be both.
Scott LudenWhere do you specialize in?
Madison SimpsonSo I'm actually a passer.
Madison SimpsonI am not tall enough to be a hitter, and I do not have the hands to be a setter.
Madison SimpsonI.
Madison SimpsonI wish I did, but no, I like passing in the back row.
Madison SimpsonIt's definitely my favorite part.
Scott LudenWell, much like Stephanie, much like global supply chain teams, it takes all sorts of specialists that come together to get the job done, huh?
Doctor Stephanie ThomasAbsolutely.
Doctor Stephanie ThomasAthletics are a great proxy to get people ready for a career in supply chain.
Scott LudenAgreed.
Scott LudenAgreed.
Scott LudenAnd, you know, I wasn't tall enough ever.
Scott LudenDo we all have to play volleyball in 6th grade?
Scott LudenI think it was required and at least the state of South Carolina where I grew up, and I could never.
Scott LudenI hated serving because everybody's watching you.
Scott LudenAll 50 eyeballs, and I hit the net all the time or went under the net.
Scott LudenSo we'll have to get some lessons.
Scott LudenBut great to have you here with us as well, Madison.
Scott LudenAnd then finally, Kelly.
Scott LudenNow you kind of call two towns, two great american towns, your hometown, St.
Scott LudenLouis and Chicago, right?
Scott LudenYes.
Scott LudenI won't put you on spot and ask if you're a cards fan or a Cubs fan.
Scott LudenI won't do that to you.
Scott LudenAnd you also outdoor, all things outdoors, hiking, pickleball, which is taking over the world.
Scott LudenI need to start a pickleball supplies company.
Scott LudenI'll tell you what.
Scott LudenSo you got a tougher question because those towns are really big.
Scott LudenThere's lots of great places to eat.
Scott LudenI happen to found some good places in both of those.
Scott LudenSo give us one insider tip for folks that are visiting one of those two towns and tell us more about pickleball.
Scott LudenWhat are the rules in pickleball?
Kelly HendersonOkay, so my number one tip for anyone visiting St.
Kelly HendersonLouis is to definitely go to Ted Drew's.
Kelly HendersonI'm a huge ice cream fan addict.
Kelly HendersonThey have the best custard ice cream in the area.
Kelly HendersonSo anyone going to St.
Kelly HendersonLouis have to visit the arch in Ted Drews.
Kelly HendersonAnd in pickleball, I'm still learning how to ease into it, especially since I grew up playing gymnastics.
Kelly HendersonSo definitely having to work on my hand eye coordination.
Kelly HendersonBut my best advice for you is just to do not play on a windy day, because you'll be running around that whole court chasing the whistleball.
Scott LudenIt's got such a unique sound to it as it's hitting back and forth and back and forth.
Scott LudenBut I gotta go back.
Scott LudenWas it Ted Drew's?
Kelly HendersonYou said Ted Drews.
Scott LudenTed Drews.
Scott LudenOkay.
Scott LudenAnd I agree with you.
Scott LudenThe arch is fascinating.
Scott LudenA couple years ago, I actually went in it, you know, like tourists do.
Scott LudenAnd it is fascinating how it's constructed.
Scott LudenI saw a documentary other day about all the.
Scott LudenThe incredible engineering that they had to figure out to go into just a sheer construction.
Scott LudenSo as you're driving across I 64, it just is so captivating as you see it there and you see the rest of downtown.
Scott LudenAs Kelly mentioned, if you're going to St.
Scott LudenLouis, you got to check out the arch.
Scott LudenStephanie, you're nodding your head.
Scott LudenHave you been in the arch?
Doctor Stephanie ThomasI have.
Doctor Stephanie ThomasYou know, when your kids play travel sports, you end up in a lot of different cities, and you do a lot of different things.
Doctor Stephanie ThomasAnd so for soccer, for my son, we ended up in the arch one time, man.
Scott LudenAnd up at the top, on the windiest days, it'll sway a little bit.
Scott LudenI got all my feel of swaying in tall buildings in my visit to the arch, but it really is this fascinating engineering.
Scott LudenAnd what an incredible global landmark.
Scott LudenOkay, so now we've got some culinary tips from everybody.
Scott LudenWe've got a little better sense of what y'all do outside of global supply chain conversations.
Scott LudenAnd now we're going to jump firmly inside supply chain conversations.
Scott LudenBut, Stephanie, I didn't ask you, what's your hometown?
Scott LudenAnd give us a little inside tip there.
Scott LudenAnd what do you do outside of helping light bulbs go off on bright?
Scott LudenSupply chain mines everywhere?
Doctor Stephanie ThomasOh, there's a lot there.
Doctor Stephanie ThomasSo I grew up in a small town an hour south of Nashville, Tennessee, called Shelbyville.
Doctor Stephanie ThomasBut if you're a local, you say Shebville.
Doctor Stephanie ThomasIt is known as the Tennessee walking horse capital of the world.
Doctor Stephanie ThomasSo we have big national celebration there.
Doctor Stephanie ThomasBut small town Tennessee gal here.
Scott LudenThat is awesome.
Scott LudenAnd I love how you pronounce it.
Scott LudenThe second go round.
Scott LudenI won't try to get that right here.
Scott LudenWhat do you do?
Scott LudenClearly, you're in travel, sports.
Scott LudenI can appreciate that.
Scott LudenThat is a.
Scott LudenGosh.
Scott LudenThat is a major investment of time and resources.
Scott LudenBut what do you like to do when you've got a Saturday to yourself?
Doctor Stephanie ThomasA lot of things.
Doctor Stephanie ThomasBecause I don't sit still very well when everybody's talking about food.
Doctor Stephanie ThomasI love to cook.
Doctor Stephanie ThomasWhen I have, like, some free downtime.
Doctor Stephanie ThomasI love to read, and I'm kind of a mystery gal, but if I'm out walking the neighborhood, I'm going to be listening to a true crime podcast.
Scott LudenOkay.
Scott LudenI love it.
Scott LudenI love it.
Scott LudenThey are talking about things are taking over the world.
Scott LudenAnything true crime is certainly, certainly really hot.
Scott LudenHas been for years.
Scott LudenAll right, so, Stephanie, thanks again for assembling this trio of incredible people here today.
Scott LudenBefore we dive deeper with them, I think it'd be helpful and really important context for our listeners out there and those that may be viewing the video version of this.
Scott LudenTell us about your practitioner background.
Scott LudenWe mentioned some of those companies earlier and a little bit more about what you say is the best job in the world.
Doctor Stephanie ThomasAll right, I could talk about this all day long, and I don't think you want me to do that.
Doctor Stephanie ThomasSo I haven't always been in academia.
Doctor Stephanie ThomasWhen I went to college, studied speech communication with a minor in business, and then decided to go ahead and get my MBA because I really wasn't sure what I was going to do with my degree.
Doctor Stephanie ThomasAnd my classmate at the University of Tennessee, Peyton Manning, went on to have this NFL career, and that really wasn't an option for me.
Doctor Stephanie ThomasSo I went on and got my masters, and that's where Tennessee was.
Doctor Stephanie ThomasHad a well known logistics and transportation program.
Doctor Stephanie ThomasCause we weren't sophisticated enough to call it supply chain at the time.
Doctor Stephanie ThomasI thought my odds of getting a job were better if I went for what they were known for, and so kind of fell in love with the problem solving and the relationship building kind of piece of supply chain.
Doctor Stephanie ThomasEnded up doing a summer internship at Stanley Tools in a distribution center in Concord, North Carolina, and just learn so much.
Doctor Stephanie ThomasAnd that's the reason I try to encourage students to take some time and have an operations experience.
Doctor Stephanie ThomasI also learned that's not what I wanted to do forever.
Doctor Stephanie ThomasThat's what internships are for.
Doctor Stephanie ThomasAnd then when I graduated, I spent a little bit of time at IBM in a sourcing position.
Doctor Stephanie ThomasAnd then most of my experience was at Lowe's, the home improvement retailer in merchandising and logistics roles, pretty much in the flooring department.
Doctor Stephanie ThomasSo if you need fun facts about grout and mortar or tile tools or saws, I'm your gal.
Scott LudenI love it.
Scott LudenAnd you know what?
Scott LudenFrankly, I'm a big Lowe's fan.
Scott LudenIn fact, I've just got some wood paneling for a little basement job that me and Amanda are going to try to pull off later.
Scott LudenMy customer experience was seamless.
Scott LudenIt was easy, and it was also same day.
Scott LudenI imagine once you wear the blue apron or whatever it is at Lowe's, that you probably are always kind of passionate about the Lowe's organization and Lowe's family.
Scott LudenIs that right?
Doctor Stephanie ThomasI, I definitely, and I still have stock and Lowe's, so I care what's going on.
Doctor Stephanie ThomasHowever, I live closer to a Home Depot, and so we end up there quite a bit.
Doctor Stephanie ThomasNot in Lowe's land.
Scott LudenKeeping it real.
Scott LudenI appreciate it.
Scott LudenHome Depot has quite the operations.
Scott LudenWell, in fact, it's really interesting.
Scott LudenThe whole Ethan Madison, Kelly and Stephanie, the whole do it yourself industry right now, right after the pandemic, it went through the roof, right.
Scott LudenAnd now it's kind of going through some resetting.
Scott LudenAnd Ace hardware of all players has been going through a transformative initiative and it's gaining market share on the two big players there of Home Depot and Lowe's.
Scott LudenSo it's fascinating things you can learn as a consumer wearing your consumer hat as much as you learn wearing the supply chain practitioner hat.
Scott LudenOne more quick follow up question before we dive into some supply chain topics with our panel.
Scott LudenWe've mentioned wise a couple of times, right?
Scott LudenWomen impacting supply chain excellence.
Scott LudenTell us, if you would, Stephanie, a little bit about that and how our audience members can get involved and plug in.
Doctor Stephanie ThomasSure.
Doctor Stephanie ThomasWise, as Scott said, is women impacting supply chain excellence.
Doctor Stephanie ThomasIt started as a student organization at the University of Arkansas and has over the last several years grown and spread to several campuses across the country.
Doctor Stephanie ThomasI think we're at 15 different universities that have wise programs right now.
Doctor Stephanie ThomasSo whether or not you can get in touch with me, there's a lot of groups out there at different universities that would be interested.
Doctor Stephanie ThomasAnd one of the reasons for that growth is that six years ago we had the first wise future leaders symposium, and the idea behind that was to try to bring together top talent from top supply chain programs across the country in the same place and have inspiring speakers, good knowledge, knowledge sharing, openness to opportunities, as well as just network building.
Doctor Stephanie ThomasI had done some research that talked about how a lot of young women, even if they found their way into supply chain, kind of question their choice of a major as they finished their academic career, because a lot of times they looked around in their junior and senior year and they were some of the only women in their classes or they would go to internships and be some of the only women.
Doctor Stephanie ThomasAnd they kind of were like, is this really the right move?
Doctor Stephanie ThomasIs this what I want to do?
Doctor Stephanie ThomasAnd so this was an idea of, let's show people across the country that there are a lot of amazing, passionate, enthusiastic young women and allies in the field.
Doctor Stephanie ThomasAnd so, yes, it's absolutely the right thing to do.
Doctor Stephanie ThomasAnd so the wise symposium is usually in October every year.
Doctor Stephanie ThomasWe have opportunities for individuals and or organizations to get involved and support.
Doctor Stephanie ThomasAnd if anyone is interested, and I know we're going to talk at the end about how we can connect, but people reach out to me directly, and I can either plug you in through me or send you to other universities and their programs, because I know there's lots of opportunities for guest speakers and mentors and support in a variety of different ways.
Scott LudenLove that.
Scott LudenAnd we'll definitely make sure to share your content information at the end so folks can take you up on your offer and get involved in support.
Scott LudenAnd I love the fact you said 15 universities.
Scott LudenSounds like a groundswell of more and more participants getting involved.
Scott LudenSo I'm looking forward to the symposium coming up in October.
Scott LudenSo, Madison, Ethan and Kelly, we're about to ask you some things about supply chains and other things, but if you could, a little bonus question here.
Scott LudenStephanie has shared a lot of that, really spoke to the why that wise is around and the mission and the need and the gaps.
Scott LudenWhether you're women in global supply chain trying to work your way through your career or just in general, a lot of folks need to see to see it so they have the confidence that they can be it.
Scott LudenThey need the networking, they need to connect with other professionals in their functional areas and plenty of things to be learned outside their functional areas.
Scott LudenWhen you hear that, what's one reaction, what's one thing that maybe you have seen be helpful as you've kind of pieced things together in the supply chain space?
Scott LudenMadison, what did you hear there and what Stephanie shared?
Madison SimpsonSo I think women impacting supply chain excellence has always been like a super exciting opportunity to have at the University of Arkansas.
Madison SimpsonAnd I think we've been really privileged with the industry professionals that we get to hear from, whether that be, you know, Sam's, Ulta, Walmart, JB Hunt, et cetera.
Madison SimpsonWe hear from so many, and it just really helps you learn and grow on your information, not only like in textbook, but also what's happening within the industry.
Scott LudenLove that.
Scott LudenAnd also one things you mentioned is folks that have been doing it and leading it to come in and share that in educational roles.
Scott LudenThat is a classic go to best practice.
Scott LudenAnd I love that about Stephanie's background for sure.
Scott LudenKelly, what would you add again, just trying to get a sense of the value of the networking, the mentorship, the leadership development themes that Stephanie had touched on a minute ago, so.
Kelly HendersonAbsolutely.
Kelly HendersonSo one time, my introduction to supply chain class with Doctor Thomas and I pulled her aside.
Kelly HendersonSince I'm a finance major, I did not know if I wanted to continue being a finance major or not.
Kelly HendersonAnd she was telling me, hey, come to this wise meeting.
Kelly HendersonAnd it has exceeded my expectations tremendously, especially with the amount of learning opportunities.
Kelly HendersonNetworking opportunities has definitely helped me gain my confidence not only within myself as a student, but also overall in the career path within supply chain.
Scott LudenKelly, love that.
Scott LudenAnd you know what?
Scott LudenI bet you stuck, you stuck to finance, right?
Kelly HendersonYes.
Scott LudenGood, because you're getting the best of both worlds.
Scott LudenYou've got all the purse strings, but you also know all about global supply chain.
Scott LudenThat's going to be a powerful position to be in.
Scott LudenEthan, how about you?
Scott LudenYou know, again, we all need opportunities and leadership development experiences, mentors and networking, which, you know, a lot of folks sleep on networking.
Scott LudenI think it's critical whether you do it in person or if you do it digital virtually.
Scott LudenYour thoughts here, Ethan?
Ethan HelmAbsolutely.
Ethan HelmSo Doctor Thomas always does a fantastic job of explaining the why behind wise, and she really puts it into practice monthly.
Ethan HelmSo from recruiting events to having industry professionals come and speak to us, it really builds the impact and whys we are able to go out and bring into the supply chain community.
Scott LudenLove that.
Scott LudenStarting with the why.
Scott LudenAll right, so I want to shift gears now.
Scott LudenReally appreciate the kind of the first half of this conversation.
Scott LudenI want to get more into global supply chain topics, trends, issues, opportunities, challenges.
Scott LudenSomething that really has got your focus, got your interest, something you're passionate about.
Scott LudenI want to start with Kelly.
Scott LudenSo Kelly, what's one thing out there?
Scott LudenThere's so many across global supply chain that you've been tracking more than others lately?
Kelly HendersonMost definitely.
Kelly HendersonOverall, the changes in supply chain transportation and logistics, especially within retail companies.
Kelly HendersonSeeing how we've learned throughout classes, like how Walmart and Target have been competing with each other in their e commerce standing, but then also within their next day delivery operations.
Kelly HendersonSo overall, seeing how these companies can improve their competitive against each other and, but also how these e commerce and other operations can affect their store operations as well, especially with inventory holds, et cetera, and things like that, love that.
Scott LudenWe can spend the next couple hours on your response there, most definitely because you got the customer experience we were touching on earlier, kind of what I was saying about lowes.
Scott LudenAnd then you've got the sheer delivery expectations that you touched on, which are not getting any more lacks, as we all know.
Scott LudenAnd then you've got the competition between these big retail giants.
Scott LudenNow, I gotta tell you, I'm not just saying this because this is University of Arkansas.
Scott LudenI said it on the buzz earlier today, for that matter.
Scott LudenBut Walmart has been transforming so many parts of what they do.
Scott LudenAll of you are nodding your head.
Scott LudenSo to our listeners out there, maybe you're nodding your head, too.
Scott LudenBut when you walk into a Walmart store, the experience is different than it was just, say, two or three years ago.
Scott LudenAnd I find that to be absolutely fascinating.
Scott LudenSo that's a great topic.
Scott LudenAnd again, I love what we learn in the retail world by wearing our consumer hat, which we're all consumers, right?
Scott LudenSome of us are.
Scott LudenWell, all of us here are supply chain practitioners and consumers.
Scott LudenSo we're in a catbird seat, too.
Scott LudenBut, Stephanie, what'd you hear there in Kelly's response about transportation, really, the retail supply chain competition that's going on out there?
Doctor Stephanie ThomasWell, as a recovering retailer myself, I geek out on all things retail, and I personally think it's a super fun part of supply chain to work in.
Doctor Stephanie ThomasAnd ever since COVID I've just kind of, like, grabbed the popcorn and sat back, and I love talking to anybody.
Doctor Stephanie ThomasAnd if I run into them in the grocery store or whatever and just hearing what's going on, because, you know, as Kelly's mentioned, Walmart and Target and you talking about the changed Walmart experience, one of the things, too, to me, that just is mind boggling is that I don't think a lot of people really think about the sheer scale of Walmart and trying to make changes, and yet they've been doing so much and incremental here and there, and big changes, too, that are really trying to continue to lead the way in the retail space, for sure.
Scott LudenExcellent.
Scott LudenCompletely and wholeheartedly agree.
Scott LudenAnd even with the interaction with the associates, that has changed from what I've seen firsthand.
Scott LudenI'm in Kroger about every day.
Scott LudenI'm in Walmart probably, if I have to admit it, probably every three or four days.
Scott LudenGot three kids, they need lots of things.
Scott LudenSchool supplies.
Scott LudenGoodness gracious.
Scott LudenBut even the interactions with the associates have changed dramatically.
Scott LudenAnd I would argue Ethan mentioned, you know, the why.
Scott LudenI would assume that they've really approached that from a cultural basis and really instilled that in their, in their workforce, because that's one that, you know, that's.
Scott LudenAs to your point, Stephanie, that's really difficult to do, especially at the scale that Walmart is.
Scott LudenAnother quick bonus question.
Scott LudenAnd then we're gonna get to Ethan and Madison on some things they're tracking.
Scott LudenIf you had to pick one store, retailer, whatever that you're a big fan of, especially based on the experience you have, that's really consistent.
Scott LudenRight.
Scott LudenAnd you don't have to go into all of that.
Scott LudenIt's gonna be easy one, but just pick one of your favorite retailers out there.
Scott LudenI was bragging on Lowe's earlier, and I'm bragging on Walmart now.
Scott LudenMadison, what's one of your favorite retailers or stores or what have you?
Madison SimpsonWell, ironically, one of my favorite places to go is actually trader Joe's.
Scott LudenOkay.
Madison SimpsonSo we don't have one around here.
Madison SimpsonBut every single time I go to, like, Dallas or Tulsa or something like that, have to make a pit stop at Trader Joe's because they just have such niche products.
Madison SimpsonAnd every single time I go in and I interact with their people, they're always super fast and efficient, always know and are always willing to help me whenever I need.
Scott LudenI can't agree with you more.
Scott LudenAnd they've really clearly invested in high quality sourcing to find some of the most delicious, quality products that are unique.
Scott LudenTo your point, the only thing, the three buck chuck is not $3 anymore.
Scott LudenAnd that's that.
Scott LudenThat's a shame, but it's still.
Scott LudenIt's still quality.
Doctor Stephanie ThomasThe dollar tree is not a dollar anymore.
Scott LudenTrader Joe's.
Doctor Stephanie ThomasTimes are changing.
Scott LudenTimes are changing.
Scott LudenThat's an excellent call out, Trader Joe's.
Scott LudenOkay, Ethan, how about you?
Ethan HelmAbsolutely.
Ethan HelmI would say Sam's club.
Scott LudenSam's club.
Scott LudenOkay.
Scott LudenSure.
Scott LudenFor sure.
Ethan HelmThe emphasis on price and quality, kind of finding those best products in bulk at the best price is something I really enjoy from a shopper standpoint.
Scott LudenExcellent.
Scott LudenI have plenty of family members that are big fans of Sam's club.
Scott LudenWe're a Costco family here.
Scott LudenThat's an intriguing competition between those two, but that's a great call out.
Scott LudenKelly, let's round it out.
Scott LudenWhat's your, one of your favorite retailers?
Kelly HendersonOne of my favorite retailers is Aldi, especially growing up with a big family with four older siblings, my parents always wanted to have, like, the most cost efficient savings.
Kelly HendersonAnd as a college student, I love saving money.
Kelly HendersonSo every Sunday I govern all day especially.
Kelly HendersonThey always have the basics and everything that I need for my grocery list that week.
Scott LudenSpoken like a true finance leader to be.
Scott LudenStephanie, future CFO there.
Scott LudenStephanie, how about you?
Doctor Stephanie ThomasI'm going to go a little bit different.
Doctor Stephanie ThomasOne of my favorite kind of shopping experiences here, and this is going to be a local, is there's a local thrift store around here called beautiful lives.
Doctor Stephanie ThomasAnd they do a very good job and it's kind of a different twist on supply chain, but they have taken thrift and turned it into a boutique experience.
Doctor Stephanie ThomasAnd so you're getting value while also feeling like you're, you're shopping at a place with a little more of luxury.
Doctor Stephanie ThomasAnd so it's something my daughter and I like to do from time to time.
Doctor Stephanie ThomasLet's go do some thrift shop.
Scott LudenFinding love it.
Scott LudenPart of the ever growing re economy.
Scott LudenRe economy.
Scott LudenBillions and billions and billions of dollars.
Scott LudenI love that, too.
Scott LudenI hate the idea of wearing something once and throwing it away or whatever we used to do in the eighties.
Scott LudenI love remanufacturing, recycling, repurposing thrift stores everywhere where other folks can enjoy these items that some folks may not want anymore.
Scott LudenSo special times there, Stephanie.
Scott LudenOkay, now that we did kind of a quick flash survey of some of our favorite consumer experiences, let's get more into supply chain.
Scott LudenAnd Ethan, I want you to go next.
Scott LudenSo Kelly started us off talking transportation, logistics, the ongoing retail competition between Target, Walmart and the likes.
Scott LudenWhat's one topic or trend or issue that you're tracking in global supply chain more than others?
Ethan HelmAbsolutely.
Ethan HelmSo I'm seeing kind of like a changing emphasis on omnichannel opportunities of shopping.
Ethan HelmSo whether it's that last mile delivery like Kelly was talking about, or even curbside pickup, or like at Sam's club, scan and go and kind of just how that shifts the traditional shopping experience as well as adds different steps to the supply chain.
Ethan HelmSo it's no longer, you know, product hits the store, it hits the shelf.
Ethan HelmWell, now, product has to be sorted, has to be stuff over here, stuffed over there for when the consumers come up for curbside pickup or whatever that might be, then, you know, gathering those products and then delivering to the customer, it adds steps to the process.
Ethan HelmAnd it's a really fantastic thing to watch.
Scott LudenI agree with you.
Scott LudenAnd it is adding tons of complexity to meet the consumers where they want to be met at the prices that they want to be met at locations, service times, and managing all that inventory so that the retailers, based on whatever channel that consumers are making the purchase, they can honor those inventory commitments for lack of a better phrase.
Scott LudenStephanie, what did you hear there from Ethan?
Doctor Stephanie ThomasI'll tell you what I heard is we do a lot of focus on retail around here at Arkansas.
Doctor Stephanie ThomasAnd it's really true of when you look at having Walmart and your, and Sam's club and in your backyard, as well as all the suppliers and transportation organizations and tech companies and stuff.
Doctor Stephanie ThomasAnd that is a thing.
Doctor Stephanie ThomasAnd I know we're going to get into this a little bit later.
Doctor Stephanie ThomasThat I think makes this program here at Arkansas unique is we really lean into the retail and the consumer side of things because of our history of and where we are.
Doctor Stephanie ThomasBut I know there's a lot of times that people don't always really think of the consumer as part of the supply chain.
Doctor Stephanie ThomasIt's kind of like we get it to a store or something and that's it.
Doctor Stephanie ThomasAnd I think that you can see with both Kelly and Ethan and myself, too, with my experience as the consumer, whoever's at the very end is, is uber important.
Doctor Stephanie ThomasAnd we can never take our eyes off of that because we can be really good up to that point.
Doctor Stephanie ThomasBut if we were providing something that nobody wants, then it was all for naught.
Scott LudenVery well said, Stephanie.
Scott LudenVery well said.
Scott LudenAnd, you know, I think there's one thing.
Scott LudenI love the retail space.
Scott LudenI love retail supply chain.
Scott LudenI love just the straight up customer experience that's really been a movement, more formal movement in recent years.
Scott LudenAnd, you know, I never really thought about it, but I think one of the reasons I think so many folks in supply chain love talking retail is, again, it's at that intersection where everyone, you know, you're in supply chain, but you're also a consumer.
Scott LudenYou're in and out of all these stores all the time.
Scott LudenI don't know about you, I can't help but to look at things from a engineering or process or a supply chain perspective as part of that experience.
Scott LudenUnlike pharmaceuticals or even like, you know, cold storage or, there are different areas where we, we may not be involved in as a consumer, at least on a regular basis.
Scott LudenI think retail is a fascinating, and there's so many universal lessons, plenty of unique, universal lessons to be learned in retail supply chain management that can be applied all across industry.
Scott LudenMadison.
Scott LudenOkay, you're to clean up here today.
Scott LudenSo between what Kelly and Ethan's tracking and some of Stephanie's comments on both, what are you passionate about when you, when you survey global supply chain right now?
Scott LudenWhat's got your attention?
Madison SimpsonSo, definitely one of the major things that's happening within the supply chain is AI or artificial intelligence.
Madison SimpsonI'm super curious to see on how that will take an impact and a role within the supply chain network as a whole.
Madison SimpsonAnd just in companies in general.
Madison SimpsonI know that only demand is only increasing and we don't have enough people to be driving all this demand longer wait times.
Madison SimpsonSo I'm really interested to see on how the processes of all companies will become not as so manual, but more, you know, smooth and concise.
Madison SimpsonAnd so we'll see how that is in the next couple years.
Madison SimpsonI'm excited to see it.
Scott LudenI am too.
Scott LudenI think it is fascinating and I love so many approaches out there where organizations are not replacing the human factor with technology to be, to keep it real.
Scott LudenThere's some of that going on, right folks, that, as we like to say around here, if you like doing the same thing all day, every day and you don't want to learn anything new, don't want to do anything different, got some bad news for you.
Scott LudenBut much more, on a much more positive note, organ leading organizations that are bringing in technology to free up the human factor, the beautiful human factor, kind of what you're pointing out from the mundane things, the blocking and tackling to kind of some of the mindless stuff that a lot of folks don't like to do.
Scott LudenAnd it's freeing up their brains to really find more fulfilling work.
Scott LudenI think that is one of the most exciting things about this technology age that we're in.
Scott LudenWould you agree, Madison?
Madison SimpsonYes, I completely agree.
Madison SimpsonI think it'll definitely change the way of how people will become more innovative and creative throughout the workplace.
Scott LudenI agree.
Scott LudenAnd I think one other thing that you mentioned or implied maybe during your response was, you know, certain things we could do that we just can't do, only with the human factor.
Scott LudenRight.
Scott LudenEspecially at the scale we were talking earlier, Stephanie, things that we can only get done at the level we need to get them done by leveraging technology.
Scott LudenAnd AI certainly is already changing so many different components of global business.
Scott LudenBut what did you hear there, Stephanie, and Madison's response and what stands out to you?
Doctor Stephanie ThomasWell, I'm really glad she brought that up because, you know, AI is a discussion that in your universities, we are having big conversations about because, you know, as faculty, we know it's changing things.
Doctor Stephanie ThomasIt's changing how our students are approaching their work in the classroom, if I'm being real and honest.
Doctor Stephanie ThomasBut we're trying to take a step back and go, okay, from a curriculum and course offering and making sure that we are staying current with what's going on, how do we incorporate topics like Aihdenkhdev into the classroom to make sure that our students are leaving here with the very best, most relevant education that we can possibly offer?
Doctor Stephanie ThomasAnd I don't know that we've got it 100% figured out, but I know we're trying to just like, supply chains are trying to figure it out, too, and companies are trying to figure it out.
Doctor Stephanie ThomasWe're also trying to go, okay, how does education come along and partner to create workers who are ready to go into this space?
Scott LudenStephanie, that's such a great call out.
Scott LudenUm, I gotta be honest.
Scott LudenUh, as fast as global supply chain and technology is evolving, it's certainly tough to just cover it enough like we do here at supply chain.
Scott LudenNow, I can't imagine until you just shared that what it's like to educate on such a fast moving business world.
Scott LudenJust starting and stopping with the AI space, which you and Madison both point out, it's already, it's already very successful, and organizations are using already with big impact.
Scott LudenBut as you said, I think, Stephanie, it's not perfect, right?
Scott LudenThere's lots of our, in fact, have y'all played around with chat GPT or a similar program for the, for the graphic?
Doctor Stephanie ThomasThere's not a college kid out there that hasn't played around chat GPT.
Scott LudenThat's good.
Doctor Stephanie ThomasI won't ask you how they've used it.
Scott LudenThat's fair enough.
Scott LudenYou know what?
Scott LudenI guess I'm showing that I graduated in 2000, which feels right now, as you share, that feels like it's 50 years ago.
Scott LudenAll right.
Scott LudenWhat's interesting is every so often, pretty regularly, really, you'll see that the context that AI is missing.
Scott LudenFor example, I use it to produce an image for this blog article I wrote that was focused on music and cds and stuff like that, right?
Scott LudenAnd cds.
Scott LudenIt's been a while since folks bought a lot of cds.
Scott LudenThe image it spit out that I end up using, it didn't have a context of size wise.
Scott LudenLike, it drew cds that were.
Scott LudenAnd y'all know cds are like, that big.
Scott LudenIt had cds the size of, like, the room sitting on a couch, because it was, you know, it knew what it was.
Scott LudenIt knew what seat compact discs were, but it didn't know in terms of proportionally and in context with other pieces of furniture, whatnot.
Scott LudenAnd I thought that was just a little tale that I found really interesting.
Scott LudenSo there's lots and lots of on the input side that we've got to get better at as we train.
Scott LudenAnd as eventually, if not already, AI trains other AI on how to play a bigger, more accurate and successful role in business.
Scott LudenYour last thought there, Stephanie, before we move on, AI has got to be a fascinating topic to talk to a classroom about.
Scott LudenAnd I can only imagine some of the ideas and questions you get back from the likes of Ethan, Madison, Kelly and their colleagues.
Doctor Stephanie ThomasI try to say I know enough, but I'm not an expert, and I challenge them to go find the answer sometimes.
Doctor Stephanie ThomasThat's one of the things I think is fun about being a professor, especially in supply chain, as opposed to maybe some other areas, is there is always so much advancement going on and change that I feel like I have to constantly continue to be a student.
Doctor Stephanie ThomasAnd that's, you know, interacting with industry and having previous students come back and tell me about what they're, they're doing and stuff so that I stay current as well.
Doctor Stephanie ThomasYes, I can talk about stories about what I did when, and plenty of those are still relevant because we keep doing some of the same things.
Doctor Stephanie ThomasBut there's a lot that's changed, too.
Doctor Stephanie ThomasAnd if I really want the best for my students, then I really, I have to stay up to make sure I'm providing the best.
Scott LudenThe challenge is real.
Scott LudenI can, I can only imagine.
Scott LudenBut I appreciate your commitment, engagement, and just hearing from Madison, Kelly, and Ethan, I think it demonstrates a lot of your passion and commitment to fulfilling and empowering the right conversations that are up to date and are not rear view, mirror face, but the windshield.
Scott LudenWhat's ahead?
Scott LudenAll right, so, Madison, I want shift gears here.
Scott LudenWe want to find out from each of you all what you want to do in industry.
Scott LudenAnd as Ethan touched on earlier, why?
Scott LudenWhat's your why?
Scott LudenSo, Madison, how about you?
Madison SimpsonSo I think supply chain can be super broad and it's impacting in every single department of any sort of business.
Madison SimpsonI think you can, you know, specialize in a supply chain role, but I don't think that only limits you to go into supply chain departments.
Madison SimpsonObviously, the supply chain impacts any single role.
Madison SimpsonI mean, whether you're a merchant, you know, you got to make sure that all of your things are coming in at the right timings to make the shelf stable life.
Madison SimpsonI'm not really too sure on what I've been wanting to do.
Madison SimpsonI did really enjoy my supply chain analyst role I did this past summer.
Madison SimpsonI got to really just correlate some of the numbers and what is happening within our supply chain to make it a smoother and a faster efficient process for our consumers.
Scott LudenAnd that role was that intern roll was at Sam's club, right?
Madison SimpsonYes, sir.
Scott LudenI bet.
Scott LudenI bet.
Scott LudenThat was a fascinating and fulfilling.
Scott LudenI can only imagine.
Scott LudenBack to scale, Stephanie, back to scale at Sam's club and the ginormous quantities.
Scott LudenAnd then, of course, once you negotiate successfully and get the deal done, than getting it out to all the warehouses or the stores themselves.
Scott LudenMadison, what was your favorite part about the role?
Scott LudenAnd especially when you think about the impact it has had on what you want to do in industry?
Scott LudenWhat was that?
Madison SimpsonIt's actually so funny.
Madison SimpsonThis summer, I really got to work with our pallets.
Madison SimpsonAs you know, all of our fray or products are all palletized coming in through Sam's club.
Madison SimpsonAnd so that's where I really came in.
Madison SimpsonCreated a process that would make it much more smoother and efficient, whether that be with our third party, our DC and home office.
Madison SimpsonI thought it was super cool.
Madison SimpsonAnd at the home office, I also got to work super cross functionally with our data analytics team, our transportation team, and our merchants.
Madison SimpsonSo I think the most important thing when it comes to being in business is to always not be afraid to ask for help.
Madison SimpsonAnd because you're never going to be the expert on everything, but you need to know the steps to get to becoming successful within the business.
Scott LudenMadison, very well said.
Scott LudenAnd Stephanie, I love the two call outs she had there, because it's like a perfect illustration of physical supply chain and digital supply chain, the pallets.
Scott LudenI think pallets are cool.
Scott LudenAnd I love how pallet science has continued to evolve.
Scott LudenAnd of course, data analytics that powers all sorts of things these days, and certainly digital supply chains.
Scott LudenWhat'd you hear there, Stephanie?
Doctor Stephanie ThomasWell, I think one of the things I heard is how incredible a lot of the internship experiences are at the organizations that are offering them to students.
Doctor Stephanie ThomasAnd as Madison said, you can go a million different ways in a supply chain degree.
Doctor Stephanie ThomasAnd so when you get to have internship experience where you aren't just in a little box somewhere by yourself working in isolation, but you're getting to engage with people in numerous parts of, of your organization and potentially other organizations, you're learning so much about what you like, what you're good at, maybe what you need to work on, maybe what you want to avoid.
Doctor Stephanie ThomasAnd all that's part of the learning process to make sure that when you go out into industry, you're trying to find a company that it is in a role that's a good fit for you.
Doctor Stephanie ThomasThat same fit is not going to be for everybody.
Doctor Stephanie ThomasAnd so I really love when companies are very intentional about putting together such amazing opportunities.
Doctor Stephanie ThomasAnd it just makes me so happy when I get to hear all about them when they come back in the fall, about all the amazing experiences they had in the summer.
Scott LudenI bet.
Scott LudenI bet you get some great stories and, you know, it's perfectly okay.
Scott LudenSome of my most powerful lessons learned in my entire life have been during some really bad jobs, working for some really not some of my favorite bosses, I'll put it.
Scott LudenOkay.
Scott LudenAnd that shapes your worldview, I think the lessons you learn there are equally as powerful as the best jobs in the world.
Scott LudenOkay, so, Kelly, same question.
Scott LudenWhat do you want to do in the industry and why?
Kelly HendersonSo I overall want to be back into the supply chain operations in the field.
Kelly HendersonSo this past summer, I was managing a team of around 15 team members to overall have and within the field, there's so many things I had to do throughout my time with working with a team, such as forecasting how many boxes we were going to process that night, to performing a lot of other KPI's.
Kelly HendersonAnd just overall, it was very rewarding seeing how motivating a team led to efficient operations and led to us achieving our goal by, like, approximately, let's say 50% throughout the shift.
Kelly HendersonSo it's definitely rewarding being in the field like that.
Scott LudenAnd quick follow up forecasting ain't easy, is it, Kelly?
Kelly HendersonOh, no.
Doctor Stephanie ThomasOh, no.
Kelly HendersonOh, no.
Kelly HendersonEspecially with working with truckers, seeing, okay, if there's a delay time from them going to the stores to hear, how is that going to negatively impact our operations?
Kelly HendersonI saw a lot of different first case scenarios over the summer, but as we're all mentioning earlier, it's just definitely rewarding to see all these different skill sets that I've gained.
Scott LudenLove that.
Scott LudenOkay, and I'm going to sneak in Ethan's response.
Scott LudenAnd then, Stephanie, I'd love to get your take on what we heard from Kelly and what we're about to hear from Ethan.
Scott LudenEthan, same question.
Scott LudenWhat do you want to do with industry and why?
Ethan HelmYeah, so definitely something in the sales or merchandising kind of hemisphere.
Ethan HelmSo just kind of walking through any aisle in any retailer.
Ethan HelmI mean, you have products coming from any number of countries around the globe.
Ethan HelmSo, for example, when I was interning at Haribo, we manufacture anywhere from Wisconsin to Germany to Turkey.
Ethan HelmSo kind of walking through aisles, just understanding that you're touching every country, you're touching every really practice and how you can bring that all together.
Ethan HelmEspecially, you know, the retailers around here have this large emphasis on price.
Ethan HelmAnd if you can understand the supply chain and understand how to bring down costs, how to manufacture things efficiently, that is something that you can then results in the end consumer and that in price.
Scott LudenEthan, well said.
Scott LudenI appreciate your perspective there.
Scott LudenThe global shifts we've been seeing for years and the winners and losers there, I think I find that to be fascinating.
Scott LudenAnd I also will add, you had no idea you play a role in our national security deal, because you cannot gum the gummy bear supply chain.
Scott LudenOur gummy bear supply comes.
Scott LudenAnd, hey, I don't know about you all, but after a hard day, there's a couple things I've turned to, but certainly candy for quick sugar pick me up.
Scott LudenThat's a good thing.
Scott LudenBetter than the alternatives out there.
Scott LudenStephanie, we heard a lot there from Kelly and Ethan as well as Madison on what they want to do in industry.
Scott LudenA lot of clarity and then a lot of, I'm still, you know, figuring that out.
Scott LudenAnd, hey, I'm still figuring it out in some way, shape or form.
Scott LudenWhat'd you hear there?
Scott LudenStephanie?
Doctor Stephanie ThomasWell, I think it's very interesting when you look at, Madison was at a home office.
Doctor Stephanie ThomasKelly was in a field at an operations facility, and Ethan was in a sales office supporting a retail partner.
Doctor Stephanie ThomasThose are all very different experiences that you can have and very different perspectives and very, very different seats to sit in throughout making supply chain decisions.
Doctor Stephanie ThomasAnd it just shows the breadth of opportunities and that you learn what you want.
Doctor Stephanie ThomasAnd you can see, like with Ethan, I know he, from his experience with Haribo and some of the roles that his parents have had, that he really knows he wants to be in that kind of merchandising sales sweet spot, because that's what his influence has been.
Doctor Stephanie ThomasAnd I have walked a store with him looking at Haribo products, so he's very dialed in.
Doctor Stephanie ThomasWhereas I think Kelly and Madison have been figuring out more what they potentially want to do and exploring the different opportunities that are out there.
Doctor Stephanie ThomasAnd all of that is normal.
Scott LudenYeah.
Doctor Stephanie ThomasYou know, and I think it's.
Doctor Stephanie ThomasIt's, how can companies continue to help the next generation or the now generation to figure out, here are the options, and, you know, which is the right one or potentially go, we're going to bring you in step one here, but here's the three or four different step twos that you could possibly have and give some clarity on what that career path could look like.
Doctor Stephanie ThomasYou're going to retain your people more.
Doctor Stephanie ThomasAnd we all know getting access to talent and keeping talent is a huge struggle.
Doctor Stephanie ThomasEspecially, I feel like it's continued to even be amped up that companies that do it and do it well are going to win.
Scott LudenThat's right.
Scott LudenUndeniably.
Scott LudenAnd all those approaches.
Scott LudenI wish I had the good fortune of taking a methodical approach to identifying what I had the air force waiting on me when I, when I graduated college.
Scott LudenSo I had a few lessons.
Doctor Stephanie ThomasThere's a methodical approach there.
Scott LudenThat's right.
Scott LudenYou're going to be here on this date.
Scott LudenThat's how, that's how that went.
Scott LudenBut hey, I wouldn't change it for the world.
Scott LudenIn fact, some of my earliest supply chain experiences came loading planes in the air force.
Scott LudenOkay.
Scott LudenA lot of good stuff.
Scott LudenI wish I had a couple more hours to spend with all four of you all.
Scott LudenLet's do this.
Scott LudenLet's go around the horn a bit.
Scott LudenAnd by the way, before I forget, Ethan, I'm so glad folks are interested being sales professionals, because global supply chain needs lots and lots of sales leadership.
Scott LudenIndeed.
Scott LudenAnd it doesn't get enough attention, I don't think.
Scott LudenOkay, so we've heard already, both directly and indirectly and implied different elements that makes the University of Arkansas supply chain program successful, as identified by Gartner number one undergrad program in the land.
Scott LudenThat's high praise.
Scott LudenAnd I love the sign.
Scott LudenDid anyone bring the sign?
Scott LudenThe famous sign?
Scott LudenOkay.
Doctor Stephanie ThomasI'm pretty sure there's one out there in the office if you want me to go grab it.
Scott LudenWe got to work on our supply chain plan and that's all me.
Scott LudenSo let's two part question.
Scott LudenAnd Madison, I'm a circle back to you here.
Scott LudenIf you had to answer the question what makes the program so successful and how it's prepared you for successful chapters to come, what would your response be?
Madison SimpsonI think this program has really made me successful because I can tell that the professors genuinely care and want to teach you.
Madison SimpsonAnd a lot of our professors have had previous working experience.
Madison SimpsonThey didn't just start, go out from school and start to be a professor.
Madison SimpsonThey really went out in the workforce, had a couple years of experience, and then took that back into their teaching.
Madison SimpsonAnd so all their teaching has been super applicable and they want the best for us.
Madison SimpsonAs we said, mentioned earlier, we have literally some of the top companies within our area, you know, 20 minutes away from us, whether that be Walmart, Sam's club, Tyson, JB Hunt.
Madison SimpsonIt just really gives us a lot more resources and insight into what's happening, whether that be retail, transportation or consumer packaged goods.
Madison SimpsonAnd it's just really given us a lot of insight on what is happening within the market and like within the supply chain.
Madison SimpsonSo that has definitely been my most impactful time at the University of Arkansas.
Scott LudenLove that.
Scott LudenMadison, I love the front end of your response because clearly folks like Doctor Thomas and other folks I've met that teach on an adjunct level or regularly, more, more engaged, they do care.
Scott LudenThey're in, they are also invested in the future, the now, but also the future of where the industry's got to go.
Scott LudenAnd of course, Ethan Kelly and Madison, you are going to build that story.
Scott LudenYou're going to, you're going to design that story and where we're going.
Scott LudenAnd I can't wait to see what lies ahead.
Scott LudenKelly, same question.
Scott LudenWhat makes a program so successful and how has it prepared you to be a very successful CFO?
Kelly HendersonHopefully CFO one day.
Kelly HendersonBut adding on to what Madison was saying, especially the fantastic companies within the northwest Arkansas area, has definitely impacted our program, especially with all the professors having their personal experiences and then applying that to the class.
Kelly HendersonBut also alongside that, the professors help us get that hands on opportunity as well.
Kelly HendersonSo a variety of times, even though supply chain is my minority, I've worked on a variety of projects in my classes.
Kelly HendersonSo using and utilizing new skills such as data analytics, Microsoft Power, bi team collaboration.
Kelly HendersonSo all these professors have been really utilizing and driving us to get those skill sets.
Kelly HendersonAnd I will definitely apply those skill sets for the rest of my life, no doubt.
Scott LudenI believe you.
Scott LudenAnd kind of something that Madison mentioned that you're kind of touched on a little bit.
Scott LudenThe ecosystem around the University of Arkansas has grown and evolved dramatically.
Scott LudenI've seen a lot of startups, a lot more startups in recent years do some big things there.
Scott LudenSo, and of course, you are benefiting from all of it, the whole ecosystem.
Scott LudenGood stuff there.
Scott LudenKelly, Ethan, bring it home.
Scott LudenCleanup pitter.
Scott LudenWhy is the program so successful and how has it prepared you best for what lies ahead?
Ethan HelmAbsolutely.
Ethan HelmSo to talk about the ecosystem in northwest Arkansas, kind of zooming out from the college itself a little bit, there's such an emphasis on supply chain around here.
Ethan HelmSo you have Walmart, you have Tyson, you have JB Hunt right there.
Ethan HelmIt's a retailer, it's the largest protein supplier in the world and then a transporter.
Ethan HelmSo you get a different perspective of the supply chain for each.
Ethan HelmAnd they all put funding in the University of Arkansas and it's created this area of growth and prosperity for supply chain education.
Ethan HelmAnd it's something that the University of Arkansas just kind of took and ran with in terms of how it's kind of setting us up for success, they do something unique.
Ethan HelmSo if you want to get a supply chain management degree, you have to have an internship.
Ethan HelmAnd Walmart also does something unique in making their vendors and suppliers have an office here if you want to work with Walmart.
Ethan HelmAnd almost all of those suppliers recruit from the University of Arkansas for those internships.
Ethan HelmSo it kind of gives us an ability to go into the field that we think we want to go into and kind of experience it, kind of learn from it a little bit.
Ethan HelmAnd that kind of obviously makes us better, you know, candidates, employees out of college and people.
Ethan HelmAbsolutely.
Scott LudenWell said.
Scott LudenStephanie.
Scott LudenAs someone that we touched on earlier, I know you're fascinated and do a lot of research on negotiations.
Scott LudenHow about that?
Scott LudenWalmart requires that home office and to be a part of the Arkansas ecosystem to do business.
Scott LudenI love that little twist, huh, Stephanie?
Doctor Stephanie ThomasOh, no, it's great.
Doctor Stephanie ThomasAnd I, you know, I'm looking at my list of things that I was going to throw in for the, and they've hit pretty much all of them.
Doctor Stephanie ThomasSo well done, guys.
Doctor Stephanie ThomasI'll pay you later.
Doctor Stephanie ThomasBut I think we are so fortunate with the amount of industry engagement here.
Doctor Stephanie ThomasAnd I have been at a number of different universities.
Doctor Stephanie ThomasI have friends and colleagues at a lot of different universities, and this is just a very unique environment.
Doctor Stephanie ThomasAnd it is not uncommon for our students to graduate with potentially three and four, and even some cases five internships.
Doctor Stephanie ThomasThey will do internships during the school year while they're going to school.
Doctor Stephanie ThomasIt is very easy to kind of hop up the road.
Doctor Stephanie ThomasSome of them can do it somewhat half virtual or remote or something.
Doctor Stephanie ThomasThat, that requirement that we put in place, one, it's good for the students, but two, that keeps us connected to the local industry.
Doctor Stephanie ThomasHowever, one of the things the ranking has been great for is to raise the profile.
Doctor Stephanie ThomasSo while we have a ton of industry here that's been super fantastic, our student body represents individuals from a lot of different states.
Doctor Stephanie ThomasWe have a tuition reciprocity plan where you can be out of state and you can basically come kind of like Kelly here for close to in state tuition.
Doctor Stephanie ThomasSo we got a lot of Texans, we got a lot of people from Oklahoma, Kansas, Missouri, Tennessee, kind of a whole array of people.
Doctor Stephanie ThomasAnd not everybody wants to necessarily stay here.
Doctor Stephanie ThomasWe're growing our, and the ranking has really facilitated that.
Doctor Stephanie ThomasThe organizations literally across the country that we're now partnering with, and they're coming and going.
Doctor Stephanie ThomasAll right.
Doctor Stephanie ThomasThere's something kind of cool here at the University of Arkansas.
Doctor Stephanie ThomasI also think as a department we have been very diligent.
Doctor Stephanie ThomasAnd I kind of mentioned this a little bit earlier about our curriculum and being very intentional and making sure that we are teaching true in the end supply chain because we think that is super important for our students.
Scott LudenI think it's super important as well because having a fundamental holistic understanding of the whole of global supply chain and how one thing that happens here ripples through an organization.
Scott LudenAnd rather than seeing things, unfortunately, in silos, like so many of those of us industry have been trained to do previously, years and years ago, really understanding how it all comes together.
Scott LudenSo we can find those hidden opportunities that remain hidden because those in functional towers stay there.
Scott LudenAnd I'm.
Scott LudenI don't know about y'all.
Scott LudenI'm a big fan of silo busting.
Scott LudenLet's break them down.
Scott LudenLet's bring these folks together across indian supply chain.
Scott LudenLet's lean into what we don't know, these assumptions we're making.
Scott LudenOh, that's what happens if I do this.
Scott LudenOh, that's, that's, that's the trade off here.
Scott LudenThat's where these Eureka moments that will pay off massive dividends.
Scott LudenAnd I love that.
Scott LudenThat's a big, important part of y'all's approach.
Scott LudenDoctor Thomas, as you lead these classroom discussions with the likes of Madison, Ethan and Kelly, one more question, Stephanie, before we make sure folks know how to connect with this whole panel, what's one or two of your favorite aspects?
Scott LudenI mean, I've gotten a taste here today, hearing from Kelly and Madison and Ethan.
Scott LudenRight.
Scott LudenAnd I kind of know what a round of golf or a pickleball match or a volleyball match might be as we're playing the game and talking supply chain at the same time, I don't know if I could keep up in the classroom.
Scott LudenStephanie, what's one of your favorite part of this conversations that you have?
Doctor Stephanie ThomasR.
Doctor Stephanie ThomasI love being around individuals.
Doctor Stephanie ThomasIn this stage of life, there is an enthusiasm and excitement.
Doctor Stephanie ThomasThere might be a little trepidation of fear, too, but there's some enthusiasm, excitement about who they can be and what they can do.
Doctor Stephanie ThomasAnd so I feel like, as a professor, I'm in a privileged spot to kind of walk alongside and be part of that, that journey.
Doctor Stephanie ThomasThey are so excited in that is one.
Doctor Stephanie ThomasThey want to do a good job.
Doctor Stephanie ThomasThey want to make an impact, but they also want to make a difference.
Doctor Stephanie ThomasAnd so I really, truly think that this generation has the potential to change it.
Doctor Stephanie ThomasAll the stuff that my generation may have messed up and I'm a little older than you, Scott.
Doctor Stephanie ThomasI think we're got you by a few years.
Doctor Stephanie ThomasBut I think this, this generation, they've got a lot going for them.
Doctor Stephanie ThomasThey want a lot of things and they're hungry to make an impact.
Doctor Stephanie ThomasAnd for all the bad stereotypes that sometimes people like to put out there, they're not meeting a lot of the students that are on, and I'm not even going to say the University of Arkansas campus, because I've gotten to know students at a lot of different campuses.
Doctor Stephanie ThomasI know a lot of faculty at a lot of different campuses.
Doctor Stephanie ThomasThere are a lot of supply chain faculty that truly care and they want the best for their students and they are recruiting amazing young individuals who are going to go out, out and really, truly make a difference and an impact.
Doctor Stephanie ThomasAnd I think that in some ways is unique to supply chain over potentially other areas of different parts of the college of business in different places.
Doctor Stephanie ThomasAnd so I think it's a great place to be.
Scott LudenSounds like it.
Scott LudenWe're gonna have to make a trip.
Scott LudenWarm up the supply chain now mobile and head to northwest Arkansas to see it in person.
Doctor Stephanie ThomasWe'll hook you up.
Scott LudenYes.
Scott LudenAwesome.
Scott LudenWell, Doctor Thomas, I am so grateful that you and Madison and Kelly and Ethan stopped by.
Scott LudenI've really enjoyed the conversation.
Scott LudenI wish we had a couple more hours.
Scott LudenAs I mentioned earlier.
Scott LudenLet's do this.
Scott LudenI bet some of our audience members are going to want to connect with you.
Scott LudenThey may want to ask you a follow up question based on some of the cool things you shared here.
Scott LudenLet's make sure they know how to connect with each of you all.
Scott LudenOkay, Ethan, let's start with you.
Scott LudenHow can folks connect with you from here?
Ethan HelmI would definitely see LinkedIn.
Ethan HelmIt's pretty easy to find me.
Ethan HelmAt least I think so.
Ethan HelmYou know, if you have any questions, any follow ups, you know, please reach out.
Ethan HelmI'm more than happy to talk to anybody, so.
Ethan HelmAnd connect.
Scott LudenAnd if they're curious about candy supply chain, absolutely.
Ethan HelmThat too.
Scott LudenOkay.
Scott LudenLove it, love it, love it.
Scott LudenAll right.
Scott LudenSo Kelly, how about you?
Kelly HendersonHow can folks connect with you alongside Ethan?
Kelly HendersonDefinitely LinkedIn by also will be attending the 6th annual wise Symposium.
Kelly HendersonSo I'll definitely be there to connect more with people.
Doctor Stephanie ThomasThey all should.
Doctor Stephanie ThomasThree should be there.
Scott LudenAll three will be there.
Ethan HelmI will as well.
Scott LudenYep.
Scott LudenWonderful.
Scott LudenThe six annual wise future leaders symposium, October 24 and 25th.
Scott LudenAnd I'm sure Stephanie will welcome any inquiries on how to be there.
Scott LudenMadison, same question.
Scott LudenHow can folks connect with you?
Madison SimpsonI'm going to tag along.
Madison SimpsonWhat Ethan and Kelly said mine is definitely going to be on LinkedIn.
Madison SimpsonIf you ever want to connect or ask any questions about JB Hunter Sam's club, I'm more than happy to help.
Scott LudenAwesome.
Scott LudenWonderful.
Scott LudenThanks for being here as well, Madison.
Scott LudenI tell you, quite the panel, Stephanie.
Scott LudenYou're right.
Scott LudenPrior to sitting down and recording this session, you promised to bring the best and the brightest, and you have delivered like your days and lows way back in the day.
Scott LudenSo.
Scott LudenBut Stephanie, how can folks connect with you?
Scott LudenFrom the research to the, the educational stuff to the events like the symposium coming up, all the other stuff that you do helping to move industry forward.
Scott LudenHow can folks connect with you?
Doctor Stephanie ThomasSo I, like everyone else, try to be very active on LinkedIn.
Doctor Stephanie ThomasI think it's Stephanie Thomas Uark is the tagline URL, but usually I pop up pretty good on a search.
Doctor Stephanie ThomasThere's more information on how to contact me on my bio page at the University of Arkansas supply chain faculty.
Doctor Stephanie ThomasYou can find that there as well.
Doctor Stephanie ThomasAnd I'd be happy to talk about wise and how to potentially get involved with that.
Doctor Stephanie ThomasIf someone's interested, you can also on LinkedIn, follow uofa wise and you can see what the group here has done.
Doctor Stephanie ThomasAnd then a lot of the other universities have their own wise kind of presence on there.
Doctor Stephanie ThomasAnd then the women impacting supply chain excellence foundation is another way you can check things out on LinkedIn as well.
Scott LudenOkay.
Scott LudenNo shortage of ways.
Scott LudenReally appreciate what you're doing.
Scott LudenReally appreciate what Madison, Kelly and Ethan, y'all's passion and can do attitude in terms of changing how industry is done.
Scott LudenWe're all going to be watching and helping and supporting for sure.
Scott LudenAnd also, Stephanie, I'm excited you and a colleague, perhaps two colleagues, who knows, will be joining us on the buzz soon to offer key takeaways from the 6th annual Wise Future Leaders Symposium.
Scott LudenRight?
Doctor Stephanie ThomasI'm excited.
Doctor Stephanie ThomasCan't wait.
Doctor Stephanie ThomasAnd Scott, I want to say for a second, thank you so much for making this a priority to talk to the now generation and give them a voice and let people hear more from them on what they're thinking, because I personally think that's great and important, and I think that's a service that you're providing.
Doctor Stephanie ThomasAnd I appreciate it.
Doctor Stephanie ThomasAnd thank you for inviting us to be part of it.
Scott LudenI really appreciate those kind words.
Scott LudenI'm gonna go share my mom.
Scott LudenShare with my mom what you said here today.
Doctor Stephanie ThomasPlease do.
Scott LudenKidding aside, it's so important.
Scott LudenSo we've learned so much from this series.
Scott LudenWe learned a ton from the three perspectives here today.
Scott LudenAnd, gosh, if we aren't having those conversations, Stephanie, think of all the things that we'd be missing out on.
Scott LudenSo I'm really jealous of your best job in the world because I believe it's got to be one.
Doctor Stephanie ThomasWell, if you want to come guest lecture sometime, you let me know and I'll get you in class.
Scott LudenOkay?
Scott LudenWe'll talk gummy bears and pickleball and who knows?
Scott LudenNo, thank you for that.
Scott LudenAnd more importantly, thank you all for the conversation here.
Scott LudenSo I want to thank all of our panelists for joining us here today.
Scott LudenEthan Helm, thank you for being here.
Ethan HelmThank you.
Scott LudenKeep doing big things there at Haribo and beyond.
Scott LudenMadison Simpson, thank you so much for being here.
Madison SimpsonI appreciate your time.
Madison SimpsonThank you.
Scott LudenAbsolutely.
Scott LudenAnd Kelly Henderson, thanks for being here as well.
Kelly HendersonThank you so much for having us.
Scott LudenIt was a great conversation.
Scott LudenWe'll have to keep it coming.
Scott LudenDoctor Stephanie Thomas.
Scott LudenThanks, darling, for being here.
Scott LudenThanks for what you're doing.
Scott LudenHuge, huge work.
Scott LudenMeaningful work.
Scott LudenMeaningful mission with impact that you lead every single day.
Scott LudenThanks for facilitating today's episode.
Doctor Stephanie ThomasThanks for the opportunity.
Scott LudenYou bet.
Scott LudenAll right, so folks out there that are listening to us or they're watching us, the onus is on you.
Scott LudenI tell you, this last hour, hopefully you've enjoyed it as much as I have.
Scott LudenBut the challenge is to take one thing and put it into practice, something that our panelists spoke on here, or better yet, since we heard from Ethan Kelly and Madison, what's important to them?
Scott LudenAt least some of the things, what they're looking for, some of the change they're looking to make.
Scott LudenHey, how can we work together as industry and help facilitate and make that change easier?
Scott LudenRight?
Scott LudenAnd make sure we grab all we capture and engage the brightest and the best minds that come into this global supply chain space so we can all find a whole bunch more success changing how business is done in the months and years to come.
Scott LudenThat's big homework here from today's episode, but I know you'll deliver like you do every single day.
Scott LudenWith all of that said on behalf of the entire supply chain now, team Scott Lewton, challenging you.
Scott LudenDo good, give forward, be the change that's needed, and we'll see you next time.
Scott LudenRight back here at Supply chain now.
Scott LudenThanks, everybody.
HostThanks for being a part of our supply chain now community.
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