Host

Welcome to Supply chain now, the voice of global supply chain.

Host

Supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today's critical issues, the challenges and opportunities.

Host

Stay tuned to hear from those making global business happen right here on supply chain now.

Scott Luden

Hey, good morning, good afternoon, good evening, wherever you may be.

Scott Luden

Scott Luden with you here on supply chain now.

Scott Luden

Welcome to today's show.

Scott Luden

Now, today we're continuing one of my favorite series, one that we like to call the now generation, not the next generation, the now generation, because they're already, these folks, these bright folks, these bright leaders are already making their impact felt.

Scott Luden

Now we sit down with students and educators from some of the leading supply chain management programs around the world.

Scott Luden

And today, folks, we meet with what some call the best supply chain undergraduate program across the land.

Scott Luden

It's the University of Arkansas, home to the JB Hunt department of Supply chain management at the Sam M.

Scott Luden

Walton College of Business.

Scott Luden

Gartner ranks the program number one for, I think, three years in a row.

Scott Luden

We're gonna find out here best in land.

Scott Luden

So stay tuned for a great conversation featuring brilliant minds that will be setting out to change how supply chain is done in the decades ahead.

Scott Luden

But again, they're not sitting on their hands already doing it.

Scott Luden

Joining me is my special co host.

Scott Luden

Here today is Doctor Stephanie Thomas, associate professor of supply chain management and executive director of wise, that is women impacting supply chain excellence.

Scott Luden

Hello, Stephanie.

Scott Luden

How you doing?

Doctor Stephanie Thomas

I'm doing great, Scott.

Doctor Stephanie Thomas

Thank you for having me.

Doctor Stephanie Thomas

And these amazing students today.

Scott Luden

Amazing indeed.

Scott Luden

We've already done our homework on them.

Scott Luden

They are fearless.

Scott Luden

They're already kicking butt across the business world.

Scott Luden

And as are you, Doctor Thomas.

Scott Luden

You enjoy incorporating your previous work experience with Lowe's companies, IBM and Stanley tools into the class discussions that you lead.

Scott Luden

You lead all sorts of research, especially in the areas of buyer supplier relationships and supply chain negotiations.

Scott Luden

Those are two great, great topics.

Scott Luden

You're also founder of the Wise Future Leaders Symposium, which we're going to talk about more later in the show.

Scott Luden

Again, great to have you here, doctor Stephanie Thomas.

Scott Luden

And you've brought an incredible SWAT team here, huh?

Doctor Stephanie Thomas

Yes, absolutely.

Doctor Stephanie Thomas

If we're going to be the best, we got to have the best, right?

Scott Luden

That's right.

Scott Luden

It can't be.

Scott Luden

Lip service isn't good enough.

Scott Luden

And that's what I think we're going to find here today.

Scott Luden

So I want to welcome in our three student panel, and we're going to start with Ethan Helm, who's a sophomore in supply chain management student there at University of Arkansas.

Scott Luden

Now, he spent the past two summers interning at Haribo of America, a delicious candy maker.

Scott Luden

I may have enjoyed those gummy bears a time or a thousand times in my lifetime.

Scott Luden

There, he worked on building analytical tools, managing retail partnerships, amongst other things.

Scott Luden

He currently serves as retail sales campus ambassador for general meals, where he helps with university talent outreach and recruiting.

Scott Luden

Ethan, how are you doing?

Ethan Helm

I'm doing fantastic.

Ethan Helm

Thank you for having me.

Scott Luden

You bet.

Scott Luden

Great to have you here.

Scott Luden

Can't wait to learn your perspective.

Scott Luden

Now you're joined by Madison Simpson, who is a senior, also a supply chain management student.

Scott Luden

This past summer, Madison interned at Sam's club in a supply chain analyst role.

Scott Luden

And the previous summer, she was a customer service intern at JB Hunt Transport.

Scott Luden

Hey.

Scott Luden

Hey, Madison, how you doing?

Madison Simpson

I'm doing great.

Madison Simpson

Excited to be here.

Scott Luden

We are, too.

Scott Luden

Great to meet you and Ethan and, hey, two's not good enough.

Scott Luden

We got three powerhouses.

Scott Luden

Kelly Henderson, a senior at the University of Arkansas studying finance and monitoring and supply chain management.

Scott Luden

That's quite a dynamic duo.

Scott Luden

Kelly also serves as a director of operations for women, impacting supply chain excellence.

Scott Luden

That wise group we spoke about a minute ago, and you spent your summer interning at Target as a supply chain operations manager intern.

Scott Luden

Kelly, you like staying busy too, huh?

Kelly Henderson

Oh, yes, for sure.

Kelly Henderson

Thank you so much for having me.

Scott Luden

Well, glad all three of y'all are here.

Scott Luden

And Stephanie, thanks for all of your, not only your great work and facilitation and making today happen, but all of your work really engaging this now generation of students that are going to make global supply chain better.

Scott Luden

Huh?

Doctor Stephanie Thomas

I got the best job there is.

Scott Luden

I believe that based on the last conversation we had, I really do believe you love what you do.

Scott Luden

And it is certainly one of the best jobs out there.

Scott Luden

Stephanie, let's do this.

Scott Luden

I want to dive in a little bit deeper to each of our panelists backgrounds, and one of the things they love to do, maybe a couple things they love to do outside of supply chain stuff.

Scott Luden

But, Stephanie, we're not going to let you get out of that question either, because I know you've got a hometown, and I'm sure you've got something outside of supply chain.

Scott Luden

So we'll, we'll wrap with you, but we're going to start with Ethan.

Scott Luden

So, Ethan, you are the pride of Bentonville, Arkansas, not too far from where the university of Arkansas is, right?

Scott Luden

And you love golf.

Scott Luden

So tell us a little bit more about what is one terrific restaurant that you've grown up eating in in the Bentonville area and then tell us how good, or if you're like me, how bad your golf game is.

Ethan Helm

So a restaurant downtown Bentonville called Table Mesa, that's where kind of grown up eating.

Ethan Helm

They have mexican food, chinese food.

Ethan Helm

It's a really fantastic restaurant.

Ethan Helm

And my golf game, if I can call it that, is in need of some improvement.

Ethan Helm

But I'm getting better by the day.

Doctor Stephanie Thomas

So just like a supply chain, right, Ethan?

Scott Luden

Yep.

Ethan Helm

Exactly.

Scott Luden

That's right.

Scott Luden

One quick follow up question with your golf game, what is the strength like?

Scott Luden

Some folks are great drivers, but they can't putt to save their lives.

Scott Luden

Other folks, their drive is everywhere, but their short game is pretty good.

Scott Luden

What's one of your favorite, best parts of your game?

Ethan Helm

Absolutely.

Ethan Helm

I'm from the fairway with my irons there.

Ethan Helm

I got you from the tee box.

Ethan Helm

We need to work on it.

Ethan Helm

Putting we need to work on.

Ethan Helm

But to give me an iron, I can figure it out.

Scott Luden

All right.

Scott Luden

Love that.

Scott Luden

I love that.

Scott Luden

And I love my seven iron.

Scott Luden

That's been one of my favorite clubs my entire life.

Scott Luden

Hey, Stephanie, are you a golfer by chance?

Doctor Stephanie Thomas

I did a lot of golfing when I was younger.

Doctor Stephanie Thomas

I'm trying to pick it back up.

Scott Luden

Okay.

Doctor Stephanie Thomas

Man, it is a great business skill to have to be able to make your way somewhat competently around a golf course.

Scott Luden

It's so true.

Scott Luden

And you know what?

Scott Luden

One of my favorite things to do, since I'm not a great golfer, is captain's choice tournaments, right, where you get.

Doctor Stephanie Thomas

Those are the best?

Scott Luden

Yeah.

Scott Luden

You get a whole team.

Scott Luden

You get, take the best, one of the best four shots each and every shot.

Scott Luden

That puts lots of pressure on my, on my awful golf game.

Scott Luden

Um, all right, so let's talk to Madison.

Scott Luden

Madison, you're also from Bentonville, is that right?

Madison Simpson

That's right.

Scott Luden

All right, so you get the same question.

Scott Luden

Uh, give me a really cool place that folks that visit Bentonville and take in, whether it's a symposium we're going to talk more about, or they're visiting all the cool things that Doctor Thomas is up to.

Scott Luden

What's a place that they've got to eat at?

Scott Luden

And where do you spend some of your non supply chain time?

Madison Simpson

So one of my favorite places to go out to eat, I would definitely say, is this place called capricios.

Madison Simpson

It's actually in Rogers, and it's right by top gulf, actually.

Madison Simpson

And it's just a great place where you can go get, like, any sort of food.

Madison Simpson

They have pasta, they have fish, they have seafood.

Madison Simpson

It's definitely one of my favorite choices.

Scott Luden

Okay.

Madison Simpson

And then in my free time, I like to go, and I'm slowly picking up golf.

Madison Simpson

We'll see.

Madison Simpson

We'll see how it goes.

Scott Luden

So much to ask about.

Scott Luden

So, Capricios, what's your favorite dish there?

Madison Simpson

I think last time I got, like, a seafood dish there, it had like, clams, oysters, like, and shrimp.

Madison Simpson

It was really good with some pasta.

Scott Luden

Sign me up.

Scott Luden

That sounds delicious.

Scott Luden

And with that sand volleyball.

Scott Luden

Are you a setter or are you a spiker?

Scott Luden

Cause you gotta be one or the other.

Scott Luden

Some folks, I guess, can be both.

Scott Luden

Where do you specialize in?

Madison Simpson

So I'm actually a passer.

Madison Simpson

I am not tall enough to be a hitter, and I do not have the hands to be a setter.

Madison Simpson

I.

Madison Simpson

I wish I did, but no, I like passing in the back row.

Madison Simpson

It's definitely my favorite part.

Scott Luden

Well, much like Stephanie, much like global supply chain teams, it takes all sorts of specialists that come together to get the job done, huh?

Doctor Stephanie Thomas

Absolutely.

Doctor Stephanie Thomas

Athletics are a great proxy to get people ready for a career in supply chain.

Scott Luden

Agreed.

Scott Luden

Agreed.

Scott Luden

And, you know, I wasn't tall enough ever.

Scott Luden

Do we all have to play volleyball in 6th grade?

Scott Luden

I think it was required and at least the state of South Carolina where I grew up, and I could never.

Scott Luden

I hated serving because everybody's watching you.

Scott Luden

All 50 eyeballs, and I hit the net all the time or went under the net.

Scott Luden

So we'll have to get some lessons.

Scott Luden

But great to have you here with us as well, Madison.

Scott Luden

And then finally, Kelly.

Scott Luden

Now you kind of call two towns, two great american towns, your hometown, St.

Scott Luden

Louis and Chicago, right?

Scott Luden

Yes.

Scott Luden

I won't put you on spot and ask if you're a cards fan or a Cubs fan.

Scott Luden

I won't do that to you.

Scott Luden

And you also outdoor, all things outdoors, hiking, pickleball, which is taking over the world.

Scott Luden

I need to start a pickleball supplies company.

Scott Luden

I'll tell you what.

Scott Luden

So you got a tougher question because those towns are really big.

Scott Luden

There's lots of great places to eat.

Scott Luden

I happen to found some good places in both of those.

Scott Luden

So give us one insider tip for folks that are visiting one of those two towns and tell us more about pickleball.

Scott Luden

What are the rules in pickleball?

Kelly Henderson

Okay, so my number one tip for anyone visiting St.

Kelly Henderson

Louis is to definitely go to Ted Drew's.

Kelly Henderson

I'm a huge ice cream fan addict.

Kelly Henderson

They have the best custard ice cream in the area.

Kelly Henderson

So anyone going to St.

Kelly Henderson

Louis have to visit the arch in Ted Drews.

Kelly Henderson

And in pickleball, I'm still learning how to ease into it, especially since I grew up playing gymnastics.

Kelly Henderson

So definitely having to work on my hand eye coordination.

Kelly Henderson

But my best advice for you is just to do not play on a windy day, because you'll be running around that whole court chasing the whistleball.

Scott Luden

It's got such a unique sound to it as it's hitting back and forth and back and forth.

Scott Luden

But I gotta go back.

Scott Luden

Was it Ted Drew's?

Kelly Henderson

You said Ted Drews.

Scott Luden

Ted Drews.

Scott Luden

Okay.

Scott Luden

And I agree with you.

Scott Luden

The arch is fascinating.

Scott Luden

A couple years ago, I actually went in it, you know, like tourists do.

Scott Luden

And it is fascinating how it's constructed.

Scott Luden

I saw a documentary other day about all the.

Scott Luden

The incredible engineering that they had to figure out to go into just a sheer construction.

Scott Luden

So as you're driving across I 64, it just is so captivating as you see it there and you see the rest of downtown.

Scott Luden

As Kelly mentioned, if you're going to St.

Scott Luden

Louis, you got to check out the arch.

Scott Luden

Stephanie, you're nodding your head.

Scott Luden

Have you been in the arch?

Doctor Stephanie Thomas

I have.

Doctor Stephanie Thomas

You know, when your kids play travel sports, you end up in a lot of different cities, and you do a lot of different things.

Doctor Stephanie Thomas

And so for soccer, for my son, we ended up in the arch one time, man.

Scott Luden

And up at the top, on the windiest days, it'll sway a little bit.

Scott Luden

I got all my feel of swaying in tall buildings in my visit to the arch, but it really is this fascinating engineering.

Scott Luden

And what an incredible global landmark.

Scott Luden

Okay, so now we've got some culinary tips from everybody.

Scott Luden

We've got a little better sense of what y'all do outside of global supply chain conversations.

Scott Luden

And now we're going to jump firmly inside supply chain conversations.

Scott Luden

But, Stephanie, I didn't ask you, what's your hometown?

Scott Luden

And give us a little inside tip there.

Scott Luden

And what do you do outside of helping light bulbs go off on bright?

Scott Luden

Supply chain mines everywhere?

Doctor Stephanie Thomas

Oh, there's a lot there.

Doctor Stephanie Thomas

So I grew up in a small town an hour south of Nashville, Tennessee, called Shelbyville.

Doctor Stephanie Thomas

But if you're a local, you say Shebville.

Doctor Stephanie Thomas

It is known as the Tennessee walking horse capital of the world.

Doctor Stephanie Thomas

So we have big national celebration there.

Doctor Stephanie Thomas

But small town Tennessee gal here.

Scott Luden

That is awesome.

Scott Luden

And I love how you pronounce it.

Scott Luden

The second go round.

Scott Luden

I won't try to get that right here.

Scott Luden

What do you do?

Scott Luden

Clearly, you're in travel, sports.

Scott Luden

I can appreciate that.

Scott Luden

That is a.

Scott Luden

Gosh.

Scott Luden

That is a major investment of time and resources.

Scott Luden

But what do you like to do when you've got a Saturday to yourself?

Doctor Stephanie Thomas

A lot of things.

Doctor Stephanie Thomas

Because I don't sit still very well when everybody's talking about food.

Doctor Stephanie Thomas

I love to cook.

Doctor Stephanie Thomas

When I have, like, some free downtime.

Doctor Stephanie Thomas

I love to read, and I'm kind of a mystery gal, but if I'm out walking the neighborhood, I'm going to be listening to a true crime podcast.

Scott Luden

Okay.

Scott Luden

I love it.

Scott Luden

I love it.

Scott Luden

They are talking about things are taking over the world.

Scott Luden

Anything true crime is certainly, certainly really hot.

Scott Luden

Has been for years.

Scott Luden

All right, so, Stephanie, thanks again for assembling this trio of incredible people here today.

Scott Luden

Before we dive deeper with them, I think it'd be helpful and really important context for our listeners out there and those that may be viewing the video version of this.

Scott Luden

Tell us about your practitioner background.

Scott Luden

We mentioned some of those companies earlier and a little bit more about what you say is the best job in the world.

Doctor Stephanie Thomas

All right, I could talk about this all day long, and I don't think you want me to do that.

Doctor Stephanie Thomas

So I haven't always been in academia.

Doctor Stephanie Thomas

When I went to college, studied speech communication with a minor in business, and then decided to go ahead and get my MBA because I really wasn't sure what I was going to do with my degree.

Doctor Stephanie Thomas

And my classmate at the University of Tennessee, Peyton Manning, went on to have this NFL career, and that really wasn't an option for me.

Doctor Stephanie Thomas

So I went on and got my masters, and that's where Tennessee was.

Doctor Stephanie Thomas

Had a well known logistics and transportation program.

Doctor Stephanie Thomas

Cause we weren't sophisticated enough to call it supply chain at the time.

Doctor Stephanie Thomas

I thought my odds of getting a job were better if I went for what they were known for, and so kind of fell in love with the problem solving and the relationship building kind of piece of supply chain.

Doctor Stephanie Thomas

Ended up doing a summer internship at Stanley Tools in a distribution center in Concord, North Carolina, and just learn so much.

Doctor Stephanie Thomas

And that's the reason I try to encourage students to take some time and have an operations experience.

Doctor Stephanie Thomas

I also learned that's not what I wanted to do forever.

Doctor Stephanie Thomas

That's what internships are for.

Doctor Stephanie Thomas

And then when I graduated, I spent a little bit of time at IBM in a sourcing position.

Doctor Stephanie Thomas

And then most of my experience was at Lowe's, the home improvement retailer in merchandising and logistics roles, pretty much in the flooring department.

Doctor Stephanie Thomas

So if you need fun facts about grout and mortar or tile tools or saws, I'm your gal.

Scott Luden

I love it.

Scott Luden

And you know what?

Scott Luden

Frankly, I'm a big Lowe's fan.

Scott Luden

In fact, I've just got some wood paneling for a little basement job that me and Amanda are going to try to pull off later.

Scott Luden

My customer experience was seamless.

Scott Luden

It was easy, and it was also same day.

Scott Luden

I imagine once you wear the blue apron or whatever it is at Lowe's, that you probably are always kind of passionate about the Lowe's organization and Lowe's family.

Scott Luden

Is that right?

Doctor Stephanie Thomas

I, I definitely, and I still have stock and Lowe's, so I care what's going on.

Doctor Stephanie Thomas

However, I live closer to a Home Depot, and so we end up there quite a bit.

Doctor Stephanie Thomas

Not in Lowe's land.

Scott Luden

Keeping it real.

Scott Luden

I appreciate it.

Scott Luden

Home Depot has quite the operations.

Scott Luden

Well, in fact, it's really interesting.

Scott Luden

The whole Ethan Madison, Kelly and Stephanie, the whole do it yourself industry right now, right after the pandemic, it went through the roof, right.

Scott Luden

And now it's kind of going through some resetting.

Scott Luden

And Ace hardware of all players has been going through a transformative initiative and it's gaining market share on the two big players there of Home Depot and Lowe's.

Scott Luden

So it's fascinating things you can learn as a consumer wearing your consumer hat as much as you learn wearing the supply chain practitioner hat.

Scott Luden

One more quick follow up question before we dive into some supply chain topics with our panel.

Scott Luden

We've mentioned wise a couple of times, right?

Scott Luden

Women impacting supply chain excellence.

Scott Luden

Tell us, if you would, Stephanie, a little bit about that and how our audience members can get involved and plug in.

Doctor Stephanie Thomas

Sure.

Doctor Stephanie Thomas

Wise, as Scott said, is women impacting supply chain excellence.

Doctor Stephanie Thomas

It started as a student organization at the University of Arkansas and has over the last several years grown and spread to several campuses across the country.

Doctor Stephanie Thomas

I think we're at 15 different universities that have wise programs right now.

Doctor Stephanie Thomas

So whether or not you can get in touch with me, there's a lot of groups out there at different universities that would be interested.

Doctor Stephanie Thomas

And one of the reasons for that growth is that six years ago we had the first wise future leaders symposium, and the idea behind that was to try to bring together top talent from top supply chain programs across the country in the same place and have inspiring speakers, good knowledge, knowledge sharing, openness to opportunities, as well as just network building.

Doctor Stephanie Thomas

I had done some research that talked about how a lot of young women, even if they found their way into supply chain, kind of question their choice of a major as they finished their academic career, because a lot of times they looked around in their junior and senior year and they were some of the only women in their classes or they would go to internships and be some of the only women.

Doctor Stephanie Thomas

And they kind of were like, is this really the right move?

Doctor Stephanie Thomas

Is this what I want to do?

Doctor Stephanie Thomas

And so this was an idea of, let's show people across the country that there are a lot of amazing, passionate, enthusiastic young women and allies in the field.

Doctor Stephanie Thomas

And so, yes, it's absolutely the right thing to do.

Doctor Stephanie Thomas

And so the wise symposium is usually in October every year.

Doctor Stephanie Thomas

We have opportunities for individuals and or organizations to get involved and support.

Doctor Stephanie Thomas

And if anyone is interested, and I know we're going to talk at the end about how we can connect, but people reach out to me directly, and I can either plug you in through me or send you to other universities and their programs, because I know there's lots of opportunities for guest speakers and mentors and support in a variety of different ways.

Scott Luden

Love that.

Scott Luden

And we'll definitely make sure to share your content information at the end so folks can take you up on your offer and get involved in support.

Scott Luden

And I love the fact you said 15 universities.

Scott Luden

Sounds like a groundswell of more and more participants getting involved.

Scott Luden

So I'm looking forward to the symposium coming up in October.

Scott Luden

So, Madison, Ethan and Kelly, we're about to ask you some things about supply chains and other things, but if you could, a little bonus question here.

Scott Luden

Stephanie has shared a lot of that, really spoke to the why that wise is around and the mission and the need and the gaps.

Scott Luden

Whether you're women in global supply chain trying to work your way through your career or just in general, a lot of folks need to see to see it so they have the confidence that they can be it.

Scott Luden

They need the networking, they need to connect with other professionals in their functional areas and plenty of things to be learned outside their functional areas.

Scott Luden

When you hear that, what's one reaction, what's one thing that maybe you have seen be helpful as you've kind of pieced things together in the supply chain space?

Scott Luden

Madison, what did you hear there and what Stephanie shared?

Madison Simpson

So I think women impacting supply chain excellence has always been like a super exciting opportunity to have at the University of Arkansas.

Madison Simpson

And I think we've been really privileged with the industry professionals that we get to hear from, whether that be, you know, Sam's, Ulta, Walmart, JB Hunt, et cetera.

Madison Simpson

We hear from so many, and it just really helps you learn and grow on your information, not only like in textbook, but also what's happening within the industry.

Scott Luden

Love that.

Scott Luden

And also one things you mentioned is folks that have been doing it and leading it to come in and share that in educational roles.

Scott Luden

That is a classic go to best practice.

Scott Luden

And I love that about Stephanie's background for sure.

Scott Luden

Kelly, what would you add again, just trying to get a sense of the value of the networking, the mentorship, the leadership development themes that Stephanie had touched on a minute ago, so.

Kelly Henderson

Absolutely.

Kelly Henderson

So one time, my introduction to supply chain class with Doctor Thomas and I pulled her aside.

Kelly Henderson

Since I'm a finance major, I did not know if I wanted to continue being a finance major or not.

Kelly Henderson

And she was telling me, hey, come to this wise meeting.

Kelly Henderson

And it has exceeded my expectations tremendously, especially with the amount of learning opportunities.

Kelly Henderson

Networking opportunities has definitely helped me gain my confidence not only within myself as a student, but also overall in the career path within supply chain.

Scott Luden

Kelly, love that.

Scott Luden

And you know what?

Scott Luden

I bet you stuck, you stuck to finance, right?

Kelly Henderson

Yes.

Scott Luden

Good, because you're getting the best of both worlds.

Scott Luden

You've got all the purse strings, but you also know all about global supply chain.

Scott Luden

That's going to be a powerful position to be in.

Scott Luden

Ethan, how about you?

Scott Luden

You know, again, we all need opportunities and leadership development experiences, mentors and networking, which, you know, a lot of folks sleep on networking.

Scott Luden

I think it's critical whether you do it in person or if you do it digital virtually.

Scott Luden

Your thoughts here, Ethan?

Ethan Helm

Absolutely.

Ethan Helm

So Doctor Thomas always does a fantastic job of explaining the why behind wise, and she really puts it into practice monthly.

Ethan Helm

So from recruiting events to having industry professionals come and speak to us, it really builds the impact and whys we are able to go out and bring into the supply chain community.

Scott Luden

Love that.

Scott Luden

Starting with the why.

Scott Luden

All right, so I want to shift gears now.

Scott Luden

Really appreciate the kind of the first half of this conversation.

Scott Luden

I want to get more into global supply chain topics, trends, issues, opportunities, challenges.

Scott Luden

Something that really has got your focus, got your interest, something you're passionate about.

Scott Luden

I want to start with Kelly.

Scott Luden

So Kelly, what's one thing out there?

Scott Luden

There's so many across global supply chain that you've been tracking more than others lately?

Kelly Henderson

Most definitely.

Kelly Henderson

Overall, the changes in supply chain transportation and logistics, especially within retail companies.

Kelly Henderson

Seeing how we've learned throughout classes, like how Walmart and Target have been competing with each other in their e commerce standing, but then also within their next day delivery operations.

Kelly Henderson

So overall, seeing how these companies can improve their competitive against each other and, but also how these e commerce and other operations can affect their store operations as well, especially with inventory holds, et cetera, and things like that, love that.

Scott Luden

We can spend the next couple hours on your response there, most definitely because you got the customer experience we were touching on earlier, kind of what I was saying about lowes.

Scott Luden

And then you've got the sheer delivery expectations that you touched on, which are not getting any more lacks, as we all know.

Scott Luden

And then you've got the competition between these big retail giants.

Scott Luden

Now, I gotta tell you, I'm not just saying this because this is University of Arkansas.

Scott Luden

I said it on the buzz earlier today, for that matter.

Scott Luden

But Walmart has been transforming so many parts of what they do.

Scott Luden

All of you are nodding your head.

Scott Luden

So to our listeners out there, maybe you're nodding your head, too.

Scott Luden

But when you walk into a Walmart store, the experience is different than it was just, say, two or three years ago.

Scott Luden

And I find that to be absolutely fascinating.

Scott Luden

So that's a great topic.

Scott Luden

And again, I love what we learn in the retail world by wearing our consumer hat, which we're all consumers, right?

Scott Luden

Some of us are.

Scott Luden

Well, all of us here are supply chain practitioners and consumers.

Scott Luden

So we're in a catbird seat, too.

Scott Luden

But, Stephanie, what'd you hear there in Kelly's response about transportation, really, the retail supply chain competition that's going on out there?

Doctor Stephanie Thomas

Well, as a recovering retailer myself, I geek out on all things retail, and I personally think it's a super fun part of supply chain to work in.

Doctor Stephanie Thomas

And ever since COVID I've just kind of, like, grabbed the popcorn and sat back, and I love talking to anybody.

Doctor Stephanie Thomas

And if I run into them in the grocery store or whatever and just hearing what's going on, because, you know, as Kelly's mentioned, Walmart and Target and you talking about the changed Walmart experience, one of the things, too, to me, that just is mind boggling is that I don't think a lot of people really think about the sheer scale of Walmart and trying to make changes, and yet they've been doing so much and incremental here and there, and big changes, too, that are really trying to continue to lead the way in the retail space, for sure.

Scott Luden

Excellent.

Scott Luden

Completely and wholeheartedly agree.

Scott Luden

And even with the interaction with the associates, that has changed from what I've seen firsthand.

Scott Luden

I'm in Kroger about every day.

Scott Luden

I'm in Walmart probably, if I have to admit it, probably every three or four days.

Scott Luden

Got three kids, they need lots of things.

Scott Luden

School supplies.

Scott Luden

Goodness gracious.

Scott Luden

But even the interactions with the associates have changed dramatically.

Scott Luden

And I would argue Ethan mentioned, you know, the why.

Scott Luden

I would assume that they've really approached that from a cultural basis and really instilled that in their, in their workforce, because that's one that, you know, that's.

Scott Luden

As to your point, Stephanie, that's really difficult to do, especially at the scale that Walmart is.

Scott Luden

Another quick bonus question.

Scott Luden

And then we're gonna get to Ethan and Madison on some things they're tracking.

Scott Luden

If you had to pick one store, retailer, whatever that you're a big fan of, especially based on the experience you have, that's really consistent.

Scott Luden

Right.

Scott Luden

And you don't have to go into all of that.

Scott Luden

It's gonna be easy one, but just pick one of your favorite retailers out there.

Scott Luden

I was bragging on Lowe's earlier, and I'm bragging on Walmart now.

Scott Luden

Madison, what's one of your favorite retailers or stores or what have you?

Madison Simpson

Well, ironically, one of my favorite places to go is actually trader Joe's.

Scott Luden

Okay.

Madison Simpson

So we don't have one around here.

Madison Simpson

But every single time I go to, like, Dallas or Tulsa or something like that, have to make a pit stop at Trader Joe's because they just have such niche products.

Madison Simpson

And every single time I go in and I interact with their people, they're always super fast and efficient, always know and are always willing to help me whenever I need.

Scott Luden

I can't agree with you more.

Scott Luden

And they've really clearly invested in high quality sourcing to find some of the most delicious, quality products that are unique.

Scott Luden

To your point, the only thing, the three buck chuck is not $3 anymore.

Scott Luden

And that's that.

Scott Luden

That's a shame, but it's still.

Scott Luden

It's still quality.

Doctor Stephanie Thomas

The dollar tree is not a dollar anymore.

Scott Luden

Trader Joe's.

Doctor Stephanie Thomas

Times are changing.

Scott Luden

Times are changing.

Scott Luden

That's an excellent call out, Trader Joe's.

Scott Luden

Okay, Ethan, how about you?

Ethan Helm

Absolutely.

Ethan Helm

I would say Sam's club.

Scott Luden

Sam's club.

Scott Luden

Okay.

Scott Luden

Sure.

Scott Luden

For sure.

Ethan Helm

The emphasis on price and quality, kind of finding those best products in bulk at the best price is something I really enjoy from a shopper standpoint.

Scott Luden

Excellent.

Scott Luden

I have plenty of family members that are big fans of Sam's club.

Scott Luden

We're a Costco family here.

Scott Luden

That's an intriguing competition between those two, but that's a great call out.

Scott Luden

Kelly, let's round it out.

Scott Luden

What's your, one of your favorite retailers?

Kelly Henderson

One of my favorite retailers is Aldi, especially growing up with a big family with four older siblings, my parents always wanted to have, like, the most cost efficient savings.

Kelly Henderson

And as a college student, I love saving money.

Kelly Henderson

So every Sunday I govern all day especially.

Kelly Henderson

They always have the basics and everything that I need for my grocery list that week.

Scott Luden

Spoken like a true finance leader to be.

Scott Luden

Stephanie, future CFO there.

Scott Luden

Stephanie, how about you?

Doctor Stephanie Thomas

I'm going to go a little bit different.

Doctor Stephanie Thomas

One of my favorite kind of shopping experiences here, and this is going to be a local, is there's a local thrift store around here called beautiful lives.

Doctor Stephanie Thomas

And they do a very good job and it's kind of a different twist on supply chain, but they have taken thrift and turned it into a boutique experience.

Doctor Stephanie Thomas

And so you're getting value while also feeling like you're, you're shopping at a place with a little more of luxury.

Doctor Stephanie Thomas

And so it's something my daughter and I like to do from time to time.

Doctor Stephanie Thomas

Let's go do some thrift shop.

Scott Luden

Finding love it.

Scott Luden

Part of the ever growing re economy.

Scott Luden

Re economy.

Scott Luden

Billions and billions and billions of dollars.

Scott Luden

I love that, too.

Scott Luden

I hate the idea of wearing something once and throwing it away or whatever we used to do in the eighties.

Scott Luden

I love remanufacturing, recycling, repurposing thrift stores everywhere where other folks can enjoy these items that some folks may not want anymore.

Scott Luden

So special times there, Stephanie.

Scott Luden

Okay, now that we did kind of a quick flash survey of some of our favorite consumer experiences, let's get more into supply chain.

Scott Luden

And Ethan, I want you to go next.

Scott Luden

So Kelly started us off talking transportation, logistics, the ongoing retail competition between Target, Walmart and the likes.

Scott Luden

What's one topic or trend or issue that you're tracking in global supply chain more than others?

Ethan Helm

Absolutely.

Ethan Helm

So I'm seeing kind of like a changing emphasis on omnichannel opportunities of shopping.

Ethan Helm

So whether it's that last mile delivery like Kelly was talking about, or even curbside pickup, or like at Sam's club, scan and go and kind of just how that shifts the traditional shopping experience as well as adds different steps to the supply chain.

Ethan Helm

So it's no longer, you know, product hits the store, it hits the shelf.

Ethan Helm

Well, now, product has to be sorted, has to be stuff over here, stuffed over there for when the consumers come up for curbside pickup or whatever that might be, then, you know, gathering those products and then delivering to the customer, it adds steps to the process.

Ethan Helm

And it's a really fantastic thing to watch.

Scott Luden

I agree with you.

Scott Luden

And it is adding tons of complexity to meet the consumers where they want to be met at the prices that they want to be met at locations, service times, and managing all that inventory so that the retailers, based on whatever channel that consumers are making the purchase, they can honor those inventory commitments for lack of a better phrase.

Scott Luden

Stephanie, what did you hear there from Ethan?

Doctor Stephanie Thomas

I'll tell you what I heard is we do a lot of focus on retail around here at Arkansas.

Doctor Stephanie Thomas

And it's really true of when you look at having Walmart and your, and Sam's club and in your backyard, as well as all the suppliers and transportation organizations and tech companies and stuff.

Doctor Stephanie Thomas

And that is a thing.

Doctor Stephanie Thomas

And I know we're going to get into this a little bit later.

Doctor Stephanie Thomas

That I think makes this program here at Arkansas unique is we really lean into the retail and the consumer side of things because of our history of and where we are.

Doctor Stephanie Thomas

But I know there's a lot of times that people don't always really think of the consumer as part of the supply chain.

Doctor Stephanie Thomas

It's kind of like we get it to a store or something and that's it.

Doctor Stephanie Thomas

And I think that you can see with both Kelly and Ethan and myself, too, with my experience as the consumer, whoever's at the very end is, is uber important.

Doctor Stephanie Thomas

And we can never take our eyes off of that because we can be really good up to that point.

Doctor Stephanie Thomas

But if we were providing something that nobody wants, then it was all for naught.

Scott Luden

Very well said, Stephanie.

Scott Luden

Very well said.

Scott Luden

And, you know, I think there's one thing.

Scott Luden

I love the retail space.

Scott Luden

I love retail supply chain.

Scott Luden

I love just the straight up customer experience that's really been a movement, more formal movement in recent years.

Scott Luden

And, you know, I never really thought about it, but I think one of the reasons I think so many folks in supply chain love talking retail is, again, it's at that intersection where everyone, you know, you're in supply chain, but you're also a consumer.

Scott Luden

You're in and out of all these stores all the time.

Scott Luden

I don't know about you, I can't help but to look at things from a engineering or process or a supply chain perspective as part of that experience.

Scott Luden

Unlike pharmaceuticals or even like, you know, cold storage or, there are different areas where we, we may not be involved in as a consumer, at least on a regular basis.

Scott Luden

I think retail is a fascinating, and there's so many universal lessons, plenty of unique, universal lessons to be learned in retail supply chain management that can be applied all across industry.

Scott Luden

Madison.

Scott Luden

Okay, you're to clean up here today.

Scott Luden

So between what Kelly and Ethan's tracking and some of Stephanie's comments on both, what are you passionate about when you, when you survey global supply chain right now?

Scott Luden

What's got your attention?

Madison Simpson

So, definitely one of the major things that's happening within the supply chain is AI or artificial intelligence.

Madison Simpson

I'm super curious to see on how that will take an impact and a role within the supply chain network as a whole.

Madison Simpson

And just in companies in general.

Madison Simpson

I know that only demand is only increasing and we don't have enough people to be driving all this demand longer wait times.

Madison Simpson

So I'm really interested to see on how the processes of all companies will become not as so manual, but more, you know, smooth and concise.

Madison Simpson

And so we'll see how that is in the next couple years.

Madison Simpson

I'm excited to see it.

Scott Luden

I am too.

Scott Luden

I think it is fascinating and I love so many approaches out there where organizations are not replacing the human factor with technology to be, to keep it real.

Scott Luden

There's some of that going on, right folks, that, as we like to say around here, if you like doing the same thing all day, every day and you don't want to learn anything new, don't want to do anything different, got some bad news for you.

Scott Luden

But much more, on a much more positive note, organ leading organizations that are bringing in technology to free up the human factor, the beautiful human factor, kind of what you're pointing out from the mundane things, the blocking and tackling to kind of some of the mindless stuff that a lot of folks don't like to do.

Scott Luden

And it's freeing up their brains to really find more fulfilling work.

Scott Luden

I think that is one of the most exciting things about this technology age that we're in.

Scott Luden

Would you agree, Madison?

Madison Simpson

Yes, I completely agree.

Madison Simpson

I think it'll definitely change the way of how people will become more innovative and creative throughout the workplace.

Scott Luden

I agree.

Scott Luden

And I think one other thing that you mentioned or implied maybe during your response was, you know, certain things we could do that we just can't do, only with the human factor.

Scott Luden

Right.

Scott Luden

Especially at the scale we were talking earlier, Stephanie, things that we can only get done at the level we need to get them done by leveraging technology.

Scott Luden

And AI certainly is already changing so many different components of global business.

Scott Luden

But what did you hear there, Stephanie, and Madison's response and what stands out to you?

Doctor Stephanie Thomas

Well, I'm really glad she brought that up because, you know, AI is a discussion that in your universities, we are having big conversations about because, you know, as faculty, we know it's changing things.

Doctor Stephanie Thomas

It's changing how our students are approaching their work in the classroom, if I'm being real and honest.

Doctor Stephanie Thomas

But we're trying to take a step back and go, okay, from a curriculum and course offering and making sure that we are staying current with what's going on, how do we incorporate topics like Aihdenkhdev into the classroom to make sure that our students are leaving here with the very best, most relevant education that we can possibly offer?

Doctor Stephanie Thomas

And I don't know that we've got it 100% figured out, but I know we're trying to just like, supply chains are trying to figure it out, too, and companies are trying to figure it out.

Doctor Stephanie Thomas

We're also trying to go, okay, how does education come along and partner to create workers who are ready to go into this space?

Scott Luden

Stephanie, that's such a great call out.

Scott Luden

Um, I gotta be honest.

Scott Luden

Uh, as fast as global supply chain and technology is evolving, it's certainly tough to just cover it enough like we do here at supply chain.

Scott Luden

Now, I can't imagine until you just shared that what it's like to educate on such a fast moving business world.

Scott Luden

Just starting and stopping with the AI space, which you and Madison both point out, it's already, it's already very successful, and organizations are using already with big impact.

Scott Luden

But as you said, I think, Stephanie, it's not perfect, right?

Scott Luden

There's lots of our, in fact, have y'all played around with chat GPT or a similar program for the, for the graphic?

Doctor Stephanie Thomas

There's not a college kid out there that hasn't played around chat GPT.

Scott Luden

That's good.

Doctor Stephanie Thomas

I won't ask you how they've used it.

Scott Luden

That's fair enough.

Scott Luden

You know what?

Scott Luden

I guess I'm showing that I graduated in 2000, which feels right now, as you share, that feels like it's 50 years ago.

Scott Luden

All right.

Scott Luden

What's interesting is every so often, pretty regularly, really, you'll see that the context that AI is missing.

Scott Luden

For example, I use it to produce an image for this blog article I wrote that was focused on music and cds and stuff like that, right?

Scott Luden

And cds.

Scott Luden

It's been a while since folks bought a lot of cds.

Scott Luden

The image it spit out that I end up using, it didn't have a context of size wise.

Scott Luden

Like, it drew cds that were.

Scott Luden

And y'all know cds are like, that big.

Scott Luden

It had cds the size of, like, the room sitting on a couch, because it was, you know, it knew what it was.

Scott Luden

It knew what seat compact discs were, but it didn't know in terms of proportionally and in context with other pieces of furniture, whatnot.

Scott Luden

And I thought that was just a little tale that I found really interesting.

Scott Luden

So there's lots and lots of on the input side that we've got to get better at as we train.

Scott Luden

And as eventually, if not already, AI trains other AI on how to play a bigger, more accurate and successful role in business.

Scott Luden

Your last thought there, Stephanie, before we move on, AI has got to be a fascinating topic to talk to a classroom about.

Scott Luden

And I can only imagine some of the ideas and questions you get back from the likes of Ethan, Madison, Kelly and their colleagues.

Doctor Stephanie Thomas

I try to say I know enough, but I'm not an expert, and I challenge them to go find the answer sometimes.

Doctor Stephanie Thomas

That's one of the things I think is fun about being a professor, especially in supply chain, as opposed to maybe some other areas, is there is always so much advancement going on and change that I feel like I have to constantly continue to be a student.

Doctor Stephanie Thomas

And that's, you know, interacting with industry and having previous students come back and tell me about what they're, they're doing and stuff so that I stay current as well.

Doctor Stephanie Thomas

Yes, I can talk about stories about what I did when, and plenty of those are still relevant because we keep doing some of the same things.

Doctor Stephanie Thomas

But there's a lot that's changed, too.

Doctor Stephanie Thomas

And if I really want the best for my students, then I really, I have to stay up to make sure I'm providing the best.

Scott Luden

The challenge is real.

Scott Luden

I can, I can only imagine.

Scott Luden

But I appreciate your commitment, engagement, and just hearing from Madison, Kelly, and Ethan, I think it demonstrates a lot of your passion and commitment to fulfilling and empowering the right conversations that are up to date and are not rear view, mirror face, but the windshield.

Scott Luden

What's ahead?

Scott Luden

All right, so, Madison, I want shift gears here.

Scott Luden

We want to find out from each of you all what you want to do in industry.

Scott Luden

And as Ethan touched on earlier, why?

Scott Luden

What's your why?

Scott Luden

So, Madison, how about you?

Madison Simpson

So I think supply chain can be super broad and it's impacting in every single department of any sort of business.

Madison Simpson

I think you can, you know, specialize in a supply chain role, but I don't think that only limits you to go into supply chain departments.

Madison Simpson

Obviously, the supply chain impacts any single role.

Madison Simpson

I mean, whether you're a merchant, you know, you got to make sure that all of your things are coming in at the right timings to make the shelf stable life.

Madison Simpson

I'm not really too sure on what I've been wanting to do.

Madison Simpson

I did really enjoy my supply chain analyst role I did this past summer.

Madison Simpson

I got to really just correlate some of the numbers and what is happening within our supply chain to make it a smoother and a faster efficient process for our consumers.

Scott Luden

And that role was that intern roll was at Sam's club, right?

Madison Simpson

Yes, sir.

Scott Luden

I bet.

Scott Luden

I bet.

Scott Luden

That was a fascinating and fulfilling.

Scott Luden

I can only imagine.

Scott Luden

Back to scale, Stephanie, back to scale at Sam's club and the ginormous quantities.

Scott Luden

And then, of course, once you negotiate successfully and get the deal done, than getting it out to all the warehouses or the stores themselves.

Scott Luden

Madison, what was your favorite part about the role?

Scott Luden

And especially when you think about the impact it has had on what you want to do in industry?

Scott Luden

What was that?

Madison Simpson

It's actually so funny.

Madison Simpson

This summer, I really got to work with our pallets.

Madison Simpson

As you know, all of our fray or products are all palletized coming in through Sam's club.

Madison Simpson

And so that's where I really came in.

Madison Simpson

Created a process that would make it much more smoother and efficient, whether that be with our third party, our DC and home office.

Madison Simpson

I thought it was super cool.

Madison Simpson

And at the home office, I also got to work super cross functionally with our data analytics team, our transportation team, and our merchants.

Madison Simpson

So I think the most important thing when it comes to being in business is to always not be afraid to ask for help.

Madison Simpson

And because you're never going to be the expert on everything, but you need to know the steps to get to becoming successful within the business.

Scott Luden

Madison, very well said.

Scott Luden

And Stephanie, I love the two call outs she had there, because it's like a perfect illustration of physical supply chain and digital supply chain, the pallets.

Scott Luden

I think pallets are cool.

Scott Luden

And I love how pallet science has continued to evolve.

Scott Luden

And of course, data analytics that powers all sorts of things these days, and certainly digital supply chains.

Scott Luden

What'd you hear there, Stephanie?

Doctor Stephanie Thomas

Well, I think one of the things I heard is how incredible a lot of the internship experiences are at the organizations that are offering them to students.

Doctor Stephanie Thomas

And as Madison said, you can go a million different ways in a supply chain degree.

Doctor Stephanie Thomas

And so when you get to have internship experience where you aren't just in a little box somewhere by yourself working in isolation, but you're getting to engage with people in numerous parts of, of your organization and potentially other organizations, you're learning so much about what you like, what you're good at, maybe what you need to work on, maybe what you want to avoid.

Doctor Stephanie Thomas

And all that's part of the learning process to make sure that when you go out into industry, you're trying to find a company that it is in a role that's a good fit for you.

Doctor Stephanie Thomas

That same fit is not going to be for everybody.

Doctor Stephanie Thomas

And so I really love when companies are very intentional about putting together such amazing opportunities.

Doctor Stephanie Thomas

And it just makes me so happy when I get to hear all about them when they come back in the fall, about all the amazing experiences they had in the summer.

Scott Luden

I bet.

Scott Luden

I bet you get some great stories and, you know, it's perfectly okay.

Scott Luden

Some of my most powerful lessons learned in my entire life have been during some really bad jobs, working for some really not some of my favorite bosses, I'll put it.

Scott Luden

Okay.

Scott Luden

And that shapes your worldview, I think the lessons you learn there are equally as powerful as the best jobs in the world.

Scott Luden

Okay, so, Kelly, same question.

Scott Luden

What do you want to do in the industry and why?

Kelly Henderson

So I overall want to be back into the supply chain operations in the field.

Kelly Henderson

So this past summer, I was managing a team of around 15 team members to overall have and within the field, there's so many things I had to do throughout my time with working with a team, such as forecasting how many boxes we were going to process that night, to performing a lot of other KPI's.

Kelly Henderson

And just overall, it was very rewarding seeing how motivating a team led to efficient operations and led to us achieving our goal by, like, approximately, let's say 50% throughout the shift.

Kelly Henderson

So it's definitely rewarding being in the field like that.

Scott Luden

And quick follow up forecasting ain't easy, is it, Kelly?

Kelly Henderson

Oh, no.

Doctor Stephanie Thomas

Oh, no.

Kelly Henderson

Oh, no.

Kelly Henderson

Especially with working with truckers, seeing, okay, if there's a delay time from them going to the stores to hear, how is that going to negatively impact our operations?

Kelly Henderson

I saw a lot of different first case scenarios over the summer, but as we're all mentioning earlier, it's just definitely rewarding to see all these different skill sets that I've gained.

Scott Luden

Love that.

Scott Luden

Okay, and I'm going to sneak in Ethan's response.

Scott Luden

And then, Stephanie, I'd love to get your take on what we heard from Kelly and what we're about to hear from Ethan.

Scott Luden

Ethan, same question.

Scott Luden

What do you want to do with industry and why?

Ethan Helm

Yeah, so definitely something in the sales or merchandising kind of hemisphere.

Ethan Helm

So just kind of walking through any aisle in any retailer.

Ethan Helm

I mean, you have products coming from any number of countries around the globe.

Ethan Helm

So, for example, when I was interning at Haribo, we manufacture anywhere from Wisconsin to Germany to Turkey.

Ethan Helm

So kind of walking through aisles, just understanding that you're touching every country, you're touching every really practice and how you can bring that all together.

Ethan Helm

Especially, you know, the retailers around here have this large emphasis on price.

Ethan Helm

And if you can understand the supply chain and understand how to bring down costs, how to manufacture things efficiently, that is something that you can then results in the end consumer and that in price.

Scott Luden

Ethan, well said.

Scott Luden

I appreciate your perspective there.

Scott Luden

The global shifts we've been seeing for years and the winners and losers there, I think I find that to be fascinating.

Scott Luden

And I also will add, you had no idea you play a role in our national security deal, because you cannot gum the gummy bear supply chain.

Scott Luden

Our gummy bear supply comes.

Scott Luden

And, hey, I don't know about you all, but after a hard day, there's a couple things I've turned to, but certainly candy for quick sugar pick me up.

Scott Luden

That's a good thing.

Scott Luden

Better than the alternatives out there.

Scott Luden

Stephanie, we heard a lot there from Kelly and Ethan as well as Madison on what they want to do in industry.

Scott Luden

A lot of clarity and then a lot of, I'm still, you know, figuring that out.

Scott Luden

And, hey, I'm still figuring it out in some way, shape or form.

Scott Luden

What'd you hear there?

Scott Luden

Stephanie?

Doctor Stephanie Thomas

Well, I think it's very interesting when you look at, Madison was at a home office.

Doctor Stephanie Thomas

Kelly was in a field at an operations facility, and Ethan was in a sales office supporting a retail partner.

Doctor Stephanie Thomas

Those are all very different experiences that you can have and very different perspectives and very, very different seats to sit in throughout making supply chain decisions.

Doctor Stephanie Thomas

And it just shows the breadth of opportunities and that you learn what you want.

Doctor Stephanie Thomas

And you can see, like with Ethan, I know he, from his experience with Haribo and some of the roles that his parents have had, that he really knows he wants to be in that kind of merchandising sales sweet spot, because that's what his influence has been.

Doctor Stephanie Thomas

And I have walked a store with him looking at Haribo products, so he's very dialed in.

Doctor Stephanie Thomas

Whereas I think Kelly and Madison have been figuring out more what they potentially want to do and exploring the different opportunities that are out there.

Doctor Stephanie Thomas

And all of that is normal.

Scott Luden

Yeah.

Doctor Stephanie Thomas

You know, and I think it's.

Doctor Stephanie Thomas

It's, how can companies continue to help the next generation or the now generation to figure out, here are the options, and, you know, which is the right one or potentially go, we're going to bring you in step one here, but here's the three or four different step twos that you could possibly have and give some clarity on what that career path could look like.

Doctor Stephanie Thomas

You're going to retain your people more.

Doctor Stephanie Thomas

And we all know getting access to talent and keeping talent is a huge struggle.

Doctor Stephanie Thomas

Especially, I feel like it's continued to even be amped up that companies that do it and do it well are going to win.

Scott Luden

That's right.

Scott Luden

Undeniably.

Scott Luden

And all those approaches.

Scott Luden

I wish I had the good fortune of taking a methodical approach to identifying what I had the air force waiting on me when I, when I graduated college.

Scott Luden

So I had a few lessons.

Doctor Stephanie Thomas

There's a methodical approach there.

Scott Luden

That's right.

Scott Luden

You're going to be here on this date.

Scott Luden

That's how, that's how that went.

Scott Luden

But hey, I wouldn't change it for the world.

Scott Luden

In fact, some of my earliest supply chain experiences came loading planes in the air force.

Scott Luden

Okay.

Scott Luden

A lot of good stuff.

Scott Luden

I wish I had a couple more hours to spend with all four of you all.

Scott Luden

Let's do this.

Scott Luden

Let's go around the horn a bit.

Scott Luden

And by the way, before I forget, Ethan, I'm so glad folks are interested being sales professionals, because global supply chain needs lots and lots of sales leadership.

Scott Luden

Indeed.

Scott Luden

And it doesn't get enough attention, I don't think.

Scott Luden

Okay, so we've heard already, both directly and indirectly and implied different elements that makes the University of Arkansas supply chain program successful, as identified by Gartner number one undergrad program in the land.

Scott Luden

That's high praise.

Scott Luden

And I love the sign.

Scott Luden

Did anyone bring the sign?

Scott Luden

The famous sign?

Scott Luden

Okay.

Doctor Stephanie Thomas

I'm pretty sure there's one out there in the office if you want me to go grab it.

Scott Luden

We got to work on our supply chain plan and that's all me.

Scott Luden

So let's two part question.

Scott Luden

And Madison, I'm a circle back to you here.

Scott Luden

If you had to answer the question what makes the program so successful and how it's prepared you for successful chapters to come, what would your response be?

Madison Simpson

I think this program has really made me successful because I can tell that the professors genuinely care and want to teach you.

Madison Simpson

And a lot of our professors have had previous working experience.

Madison Simpson

They didn't just start, go out from school and start to be a professor.

Madison Simpson

They really went out in the workforce, had a couple years of experience, and then took that back into their teaching.

Madison Simpson

And so all their teaching has been super applicable and they want the best for us.

Madison Simpson

As we said, mentioned earlier, we have literally some of the top companies within our area, you know, 20 minutes away from us, whether that be Walmart, Sam's club, Tyson, JB Hunt.

Madison Simpson

It just really gives us a lot more resources and insight into what's happening, whether that be retail, transportation or consumer packaged goods.

Madison Simpson

And it's just really given us a lot of insight on what is happening within the market and like within the supply chain.

Madison Simpson

So that has definitely been my most impactful time at the University of Arkansas.

Scott Luden

Love that.

Scott Luden

Madison, I love the front end of your response because clearly folks like Doctor Thomas and other folks I've met that teach on an adjunct level or regularly, more, more engaged, they do care.

Scott Luden

They're in, they are also invested in the future, the now, but also the future of where the industry's got to go.

Scott Luden

And of course, Ethan Kelly and Madison, you are going to build that story.

Scott Luden

You're going to, you're going to design that story and where we're going.

Scott Luden

And I can't wait to see what lies ahead.

Scott Luden

Kelly, same question.

Scott Luden

What makes a program so successful and how has it prepared you to be a very successful CFO?

Kelly Henderson

Hopefully CFO one day.

Kelly Henderson

But adding on to what Madison was saying, especially the fantastic companies within the northwest Arkansas area, has definitely impacted our program, especially with all the professors having their personal experiences and then applying that to the class.

Kelly Henderson

But also alongside that, the professors help us get that hands on opportunity as well.

Kelly Henderson

So a variety of times, even though supply chain is my minority, I've worked on a variety of projects in my classes.

Kelly Henderson

So using and utilizing new skills such as data analytics, Microsoft Power, bi team collaboration.

Kelly Henderson

So all these professors have been really utilizing and driving us to get those skill sets.

Kelly Henderson

And I will definitely apply those skill sets for the rest of my life, no doubt.

Scott Luden

I believe you.

Scott Luden

And kind of something that Madison mentioned that you're kind of touched on a little bit.

Scott Luden

The ecosystem around the University of Arkansas has grown and evolved dramatically.

Scott Luden

I've seen a lot of startups, a lot more startups in recent years do some big things there.

Scott Luden

So, and of course, you are benefiting from all of it, the whole ecosystem.

Scott Luden

Good stuff there.

Scott Luden

Kelly, Ethan, bring it home.

Scott Luden

Cleanup pitter.

Scott Luden

Why is the program so successful and how has it prepared you best for what lies ahead?

Ethan Helm

Absolutely.

Ethan Helm

So to talk about the ecosystem in northwest Arkansas, kind of zooming out from the college itself a little bit, there's such an emphasis on supply chain around here.

Ethan Helm

So you have Walmart, you have Tyson, you have JB Hunt right there.

Ethan Helm

It's a retailer, it's the largest protein supplier in the world and then a transporter.

Ethan Helm

So you get a different perspective of the supply chain for each.

Ethan Helm

And they all put funding in the University of Arkansas and it's created this area of growth and prosperity for supply chain education.

Ethan Helm

And it's something that the University of Arkansas just kind of took and ran with in terms of how it's kind of setting us up for success, they do something unique.

Ethan Helm

So if you want to get a supply chain management degree, you have to have an internship.

Ethan Helm

And Walmart also does something unique in making their vendors and suppliers have an office here if you want to work with Walmart.

Ethan Helm

And almost all of those suppliers recruit from the University of Arkansas for those internships.

Ethan Helm

So it kind of gives us an ability to go into the field that we think we want to go into and kind of experience it, kind of learn from it a little bit.

Ethan Helm

And that kind of obviously makes us better, you know, candidates, employees out of college and people.

Ethan Helm

Absolutely.

Scott Luden

Well said.

Scott Luden

Stephanie.

Scott Luden

As someone that we touched on earlier, I know you're fascinated and do a lot of research on negotiations.

Scott Luden

How about that?

Scott Luden

Walmart requires that home office and to be a part of the Arkansas ecosystem to do business.

Scott Luden

I love that little twist, huh, Stephanie?

Doctor Stephanie Thomas

Oh, no, it's great.

Doctor Stephanie Thomas

And I, you know, I'm looking at my list of things that I was going to throw in for the, and they've hit pretty much all of them.

Doctor Stephanie Thomas

So well done, guys.

Doctor Stephanie Thomas

I'll pay you later.

Doctor Stephanie Thomas

But I think we are so fortunate with the amount of industry engagement here.

Doctor Stephanie Thomas

And I have been at a number of different universities.

Doctor Stephanie Thomas

I have friends and colleagues at a lot of different universities, and this is just a very unique environment.

Doctor Stephanie Thomas

And it is not uncommon for our students to graduate with potentially three and four, and even some cases five internships.

Doctor Stephanie Thomas

They will do internships during the school year while they're going to school.

Doctor Stephanie Thomas

It is very easy to kind of hop up the road.

Doctor Stephanie Thomas

Some of them can do it somewhat half virtual or remote or something.

Doctor Stephanie Thomas

That, that requirement that we put in place, one, it's good for the students, but two, that keeps us connected to the local industry.

Doctor Stephanie Thomas

However, one of the things the ranking has been great for is to raise the profile.

Doctor Stephanie Thomas

So while we have a ton of industry here that's been super fantastic, our student body represents individuals from a lot of different states.

Doctor Stephanie Thomas

We have a tuition reciprocity plan where you can be out of state and you can basically come kind of like Kelly here for close to in state tuition.

Doctor Stephanie Thomas

So we got a lot of Texans, we got a lot of people from Oklahoma, Kansas, Missouri, Tennessee, kind of a whole array of people.

Doctor Stephanie Thomas

And not everybody wants to necessarily stay here.

Doctor Stephanie Thomas

We're growing our, and the ranking has really facilitated that.

Doctor Stephanie Thomas

The organizations literally across the country that we're now partnering with, and they're coming and going.

Doctor Stephanie Thomas

All right.

Doctor Stephanie Thomas

There's something kind of cool here at the University of Arkansas.

Doctor Stephanie Thomas

I also think as a department we have been very diligent.

Doctor Stephanie Thomas

And I kind of mentioned this a little bit earlier about our curriculum and being very intentional and making sure that we are teaching true in the end supply chain because we think that is super important for our students.

Scott Luden

I think it's super important as well because having a fundamental holistic understanding of the whole of global supply chain and how one thing that happens here ripples through an organization.

Scott Luden

And rather than seeing things, unfortunately, in silos, like so many of those of us industry have been trained to do previously, years and years ago, really understanding how it all comes together.

Scott Luden

So we can find those hidden opportunities that remain hidden because those in functional towers stay there.

Scott Luden

And I'm.

Scott Luden

I don't know about y'all.

Scott Luden

I'm a big fan of silo busting.

Scott Luden

Let's break them down.

Scott Luden

Let's bring these folks together across indian supply chain.

Scott Luden

Let's lean into what we don't know, these assumptions we're making.

Scott Luden

Oh, that's what happens if I do this.

Scott Luden

Oh, that's, that's, that's the trade off here.

Scott Luden

That's where these Eureka moments that will pay off massive dividends.

Scott Luden

And I love that.

Scott Luden

That's a big, important part of y'all's approach.

Scott Luden

Doctor Thomas, as you lead these classroom discussions with the likes of Madison, Ethan and Kelly, one more question, Stephanie, before we make sure folks know how to connect with this whole panel, what's one or two of your favorite aspects?

Scott Luden

I mean, I've gotten a taste here today, hearing from Kelly and Madison and Ethan.

Scott Luden

Right.

Scott Luden

And I kind of know what a round of golf or a pickleball match or a volleyball match might be as we're playing the game and talking supply chain at the same time, I don't know if I could keep up in the classroom.

Scott Luden

Stephanie, what's one of your favorite part of this conversations that you have?

Doctor Stephanie Thomas

R.

Doctor Stephanie Thomas

I love being around individuals.

Doctor Stephanie Thomas

In this stage of life, there is an enthusiasm and excitement.

Doctor Stephanie Thomas

There might be a little trepidation of fear, too, but there's some enthusiasm, excitement about who they can be and what they can do.

Doctor Stephanie Thomas

And so I feel like, as a professor, I'm in a privileged spot to kind of walk alongside and be part of that, that journey.

Doctor Stephanie Thomas

They are so excited in that is one.

Doctor Stephanie Thomas

They want to do a good job.

Doctor Stephanie Thomas

They want to make an impact, but they also want to make a difference.

Doctor Stephanie Thomas

And so I really, truly think that this generation has the potential to change it.

Doctor Stephanie Thomas

All the stuff that my generation may have messed up and I'm a little older than you, Scott.

Doctor Stephanie Thomas

I think we're got you by a few years.

Doctor Stephanie Thomas

But I think this, this generation, they've got a lot going for them.

Doctor Stephanie Thomas

They want a lot of things and they're hungry to make an impact.

Doctor Stephanie Thomas

And for all the bad stereotypes that sometimes people like to put out there, they're not meeting a lot of the students that are on, and I'm not even going to say the University of Arkansas campus, because I've gotten to know students at a lot of different campuses.

Doctor Stephanie Thomas

I know a lot of faculty at a lot of different campuses.

Doctor Stephanie Thomas

There are a lot of supply chain faculty that truly care and they want the best for their students and they are recruiting amazing young individuals who are going to go out, out and really, truly make a difference and an impact.

Doctor Stephanie Thomas

And I think that in some ways is unique to supply chain over potentially other areas of different parts of the college of business in different places.

Doctor Stephanie Thomas

And so I think it's a great place to be.

Scott Luden

Sounds like it.

Scott Luden

We're gonna have to make a trip.

Scott Luden

Warm up the supply chain now mobile and head to northwest Arkansas to see it in person.

Doctor Stephanie Thomas

We'll hook you up.

Scott Luden

Yes.

Scott Luden

Awesome.

Scott Luden

Well, Doctor Thomas, I am so grateful that you and Madison and Kelly and Ethan stopped by.

Scott Luden

I've really enjoyed the conversation.

Scott Luden

I wish we had a couple more hours.

Scott Luden

As I mentioned earlier.

Scott Luden

Let's do this.

Scott Luden

I bet some of our audience members are going to want to connect with you.

Scott Luden

They may want to ask you a follow up question based on some of the cool things you shared here.

Scott Luden

Let's make sure they know how to connect with each of you all.

Scott Luden

Okay, Ethan, let's start with you.

Scott Luden

How can folks connect with you from here?

Ethan Helm

I would definitely see LinkedIn.

Ethan Helm

It's pretty easy to find me.

Ethan Helm

At least I think so.

Ethan Helm

You know, if you have any questions, any follow ups, you know, please reach out.

Ethan Helm

I'm more than happy to talk to anybody, so.

Ethan Helm

And connect.

Scott Luden

And if they're curious about candy supply chain, absolutely.

Ethan Helm

That too.

Scott Luden

Okay.

Scott Luden

Love it, love it, love it.

Scott Luden

All right.

Scott Luden

So Kelly, how about you?

Kelly Henderson

How can folks connect with you alongside Ethan?

Kelly Henderson

Definitely LinkedIn by also will be attending the 6th annual wise Symposium.

Kelly Henderson

So I'll definitely be there to connect more with people.

Doctor Stephanie Thomas

They all should.

Doctor Stephanie Thomas

Three should be there.

Scott Luden

All three will be there.

Ethan Helm

I will as well.

Scott Luden

Yep.

Scott Luden

Wonderful.

Scott Luden

The six annual wise future leaders symposium, October 24 and 25th.

Scott Luden

And I'm sure Stephanie will welcome any inquiries on how to be there.

Scott Luden

Madison, same question.

Scott Luden

How can folks connect with you?

Madison Simpson

I'm going to tag along.

Madison Simpson

What Ethan and Kelly said mine is definitely going to be on LinkedIn.

Madison Simpson

If you ever want to connect or ask any questions about JB Hunter Sam's club, I'm more than happy to help.

Scott Luden

Awesome.

Scott Luden

Wonderful.

Scott Luden

Thanks for being here as well, Madison.

Scott Luden

I tell you, quite the panel, Stephanie.

Scott Luden

You're right.

Scott Luden

Prior to sitting down and recording this session, you promised to bring the best and the brightest, and you have delivered like your days and lows way back in the day.

Scott Luden

So.

Scott Luden

But Stephanie, how can folks connect with you?

Scott Luden

From the research to the, the educational stuff to the events like the symposium coming up, all the other stuff that you do helping to move industry forward.

Scott Luden

How can folks connect with you?

Doctor Stephanie Thomas

So I, like everyone else, try to be very active on LinkedIn.

Doctor Stephanie Thomas

I think it's Stephanie Thomas Uark is the tagline URL, but usually I pop up pretty good on a search.

Doctor Stephanie Thomas

There's more information on how to contact me on my bio page at the University of Arkansas supply chain faculty.

Doctor Stephanie Thomas

You can find that there as well.

Doctor Stephanie Thomas

And I'd be happy to talk about wise and how to potentially get involved with that.

Doctor Stephanie Thomas

If someone's interested, you can also on LinkedIn, follow uofa wise and you can see what the group here has done.

Doctor Stephanie Thomas

And then a lot of the other universities have their own wise kind of presence on there.

Doctor Stephanie Thomas

And then the women impacting supply chain excellence foundation is another way you can check things out on LinkedIn as well.

Scott Luden

Okay.

Scott Luden

No shortage of ways.

Scott Luden

Really appreciate what you're doing.

Scott Luden

Really appreciate what Madison, Kelly and Ethan, y'all's passion and can do attitude in terms of changing how industry is done.

Scott Luden

We're all going to be watching and helping and supporting for sure.

Scott Luden

And also, Stephanie, I'm excited you and a colleague, perhaps two colleagues, who knows, will be joining us on the buzz soon to offer key takeaways from the 6th annual Wise Future Leaders Symposium.

Scott Luden

Right?

Doctor Stephanie Thomas

I'm excited.

Doctor Stephanie Thomas

Can't wait.

Doctor Stephanie Thomas

And Scott, I want to say for a second, thank you so much for making this a priority to talk to the now generation and give them a voice and let people hear more from them on what they're thinking, because I personally think that's great and important, and I think that's a service that you're providing.

Doctor Stephanie Thomas

And I appreciate it.

Doctor Stephanie Thomas

And thank you for inviting us to be part of it.

Scott Luden

I really appreciate those kind words.

Scott Luden

I'm gonna go share my mom.

Scott Luden

Share with my mom what you said here today.

Doctor Stephanie Thomas

Please do.

Scott Luden

Kidding aside, it's so important.

Scott Luden

So we've learned so much from this series.

Scott Luden

We learned a ton from the three perspectives here today.

Scott Luden

And, gosh, if we aren't having those conversations, Stephanie, think of all the things that we'd be missing out on.

Scott Luden

So I'm really jealous of your best job in the world because I believe it's got to be one.

Doctor Stephanie Thomas

Well, if you want to come guest lecture sometime, you let me know and I'll get you in class.

Scott Luden

Okay?

Scott Luden

We'll talk gummy bears and pickleball and who knows?

Scott Luden

No, thank you for that.

Scott Luden

And more importantly, thank you all for the conversation here.

Scott Luden

So I want to thank all of our panelists for joining us here today.

Scott Luden

Ethan Helm, thank you for being here.

Ethan Helm

Thank you.

Scott Luden

Keep doing big things there at Haribo and beyond.

Scott Luden

Madison Simpson, thank you so much for being here.

Madison Simpson

I appreciate your time.

Madison Simpson

Thank you.

Scott Luden

Absolutely.

Scott Luden

And Kelly Henderson, thanks for being here as well.

Kelly Henderson

Thank you so much for having us.

Scott Luden

It was a great conversation.

Scott Luden

We'll have to keep it coming.

Scott Luden

Doctor Stephanie Thomas.

Scott Luden

Thanks, darling, for being here.

Scott Luden

Thanks for what you're doing.

Scott Luden

Huge, huge work.

Scott Luden

Meaningful work.

Scott Luden

Meaningful mission with impact that you lead every single day.

Scott Luden

Thanks for facilitating today's episode.

Doctor Stephanie Thomas

Thanks for the opportunity.

Scott Luden

You bet.

Scott Luden

All right, so folks out there that are listening to us or they're watching us, the onus is on you.

Scott Luden

I tell you, this last hour, hopefully you've enjoyed it as much as I have.

Scott Luden

But the challenge is to take one thing and put it into practice, something that our panelists spoke on here, or better yet, since we heard from Ethan Kelly and Madison, what's important to them?

Scott Luden

At least some of the things, what they're looking for, some of the change they're looking to make.

Scott Luden

Hey, how can we work together as industry and help facilitate and make that change easier?

Scott Luden

Right?

Scott Luden

And make sure we grab all we capture and engage the brightest and the best minds that come into this global supply chain space so we can all find a whole bunch more success changing how business is done in the months and years to come.

Scott Luden

That's big homework here from today's episode, but I know you'll deliver like you do every single day.

Scott Luden

With all of that said on behalf of the entire supply chain now, team Scott Lewton, challenging you.

Scott Luden

Do good, give forward, be the change that's needed, and we'll see you next time.

Scott Luden

Right back here at Supply chain now.

Scott Luden

Thanks, everybody.

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