Adam Lamb:

Welcome to another episode of Turning the Table my

Adam Lamb:

name is Adam Lamb and I am a career coach for chefs and hospitality

Adam Lamb:

professionals@cheflifecoaching.com.

Adam Lamb:

And we have my co-host, Jim Taylor, benchmark 60 here with us.

Adam Lamb:

Hey, Jim, Adam.

Adam Lamb:

Happy Thanksgiving.

Adam Lamb:

Happy Thanksgiving.

Adam Lamb:

This is episode one 17.

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What are you grateful for?

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And how would anybody know?

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On this episode we'll be talking about how an attitude of gratitude can make

Adam Lamb:

the difference between struggling or thriving in your career and life.

Adam Lamb:

At the end of the show I have a very special announcement that

Adam Lamb:

I'd like to share with everybody.

Adam Lamb:

. As always links to the videos and other things discussed in the show can be

Adam Lamb:

found in the comments and the show notes.

Adam Lamb:

And Jim, I kinda wanna started.

Adam Lamb:

I start, I wanted to start with a couple things that we forgot to get to last week,

Adam Lamb:

and that's some listener comments I got.

Adam Lamb:

I got a DM from a guy by the name of Marcus, rep from Noble House hotels and

Adam Lamb:

resorts, and we had a conversation and he was very generous about his praise

Adam Lamb:

for our conversations on the show and how it was really important that.

Adam Lamb:

That the chefs that he works with knows that it's okay to not be okay.

Adam Lamb:

. Yes.

Adam Lamb:

And I thought that that was a really lovely comment.

Adam Lamb:

And I know that you also had somebody reach out to you and ask you what you

Adam Lamb:

do, a podcast . Tell us about that.

Jim Taylor:

Yeah, actually a, a good friend his name is Brett and, and

Jim Taylor:

him and I have known each other for.

Jim Taylor:

I dunno, since we were 12 years old or something like that.

Jim Taylor:

And, and yeah.

Jim Taylor:

Funny, he sorts, wait a second, you do a podcast.

Jim Taylor:

You know, I guess we don't promote it well enough to our closest circle sometimes.

Jim Taylor:

Right.

Jim Taylor:

But right.

Jim Taylor:

Exactly.

Jim Taylor:

Yeah.

Jim Taylor:

He he sent me a message saying that he'd listened to a couple of episodes

Jim Taylor:

and, and just, you know, it was taken him back to, you know, he doesn't

Jim Taylor:

work directly in restaurants anymore, but had a long career in hospitality

Jim Taylor:

and was one of those people who.

Jim Taylor:

Left, just said, I can't, I, I don't wanna do this anymore.

Jim Taylor:

Right.

Jim Taylor:

And so that was, that was good.

Jim Taylor:

And then we had another, I've had another couple of really nice messages

Jim Taylor:

from a, a guy named Ricardo who likely would be a good guest to have on here.

Jim Taylor:

So, Ricardo, if you're listening, great.

Jim Taylor:

We're thinking about you.

Jim Taylor:

The message that he said actually was, I don't even, I've lo I've

Jim Taylor:

lost track of how many episodes I've listened to . Cause everyone, you

Jim Taylor:

know, just resonates really well.

Jim Taylor:

So happy to hear that we're, we're talking about things that, that

Adam Lamb:

matter.

Adam Lamb:

That's awesome.

Adam Lamb:

And before we move on about an attitude of gratitude, I wanted to

Adam Lamb:

just kind of pop this in because our guest last week, Jensen Cummings

Adam Lamb:

threw out a quote in the show.

Adam Lamb:

They kind of glossed over a little bit, but he mentioned this book, radical

Adam Lamb:

Candor how to Be a Kick Ass Boss Without Losing Your Humanity by Kim Scott.

Adam Lamb:

And I have a link for that in the show notes for Amazon.

Adam Lamb:

It's not an affiliate link, but I just wanted to say that since that, since

Adam Lamb:

our conversation last week started the audiobook version of it and I was blown

Adam Lamb:

away because I recognized that it's basically the leadership handbook for

Adam Lamb:

the hashtag new hospitality culture.

Adam Lamb:

You know, a lot of things that we talk about.

Adam Lamb:

She summarizes in a really beautiful way and talks about her own

Adam Lamb:

failings as a leader and mm-hmm.

Adam Lamb:

how she was able to kind of dive into a study of like, what makes great leaders.

Adam Lamb:

And she worked for Google and, you know led a team of 700

Adam Lamb:

and, and stuff like that, but I.

Adam Lamb:

I gained more from you know, her stories of failures.

Adam Lamb:

Like she was talking about one guy that was kind of doing mediocre work

Adam Lamb:

and she kind of patted him on the back and said, yeah, great, okay.

Adam Lamb:

Even though he was falling short and that continued on and on and on, and

Adam Lamb:

then the rest of her team started looking at this and going like, what?

Adam Lamb:

Like, what's going on?

Adam Lamb:

She ended up having the firearm and his question to her was,

Adam Lamb:

well, why didn't you tell me?

Adam Lamb:

Like, why didn't you tell me where I was going?

Adam Lamb:

Yeah.

Adam Lamb:

And she took that to heart.

Adam Lamb:

And then, so some people think this radical candor idea is,

Adam Lamb:

is an excuse to be an asshole.

Adam Lamb:

And this is not the case at all because really the first quadrant

Adam Lamb:

of this is be a human, be a human being bring your whole self to work

Adam Lamb:

and celebrate that and know that.

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Encourage other people to do the same.

Adam Lamb:

Because again, we've talked about this a lot on the show, this kind of

Adam Lamb:

primary lie that we tell ourselves is that, you know, we leave it all at

Adam Lamb:

the door, which is complete horses.

Adam Lamb:

And when, when we see somebody struggling, you know, either we ignore

Adam Lamb:

it hoping that they're gonna straighten themselves out, and maybe I'll just

Adam Lamb:

say, I've done this and, and own it.

Adam Lamb:

Or allow them to struggle with some sort.

Adam Lamb:

You know, having to pay the pendants of, oh, you went out and drank last night.

Adam Lamb:

Right.

Adam Lamb:

Oh, okay, cool.

Adam Lamb:

I'll let you, I'll just stand here and watch you go down and place . But she

Adam Lamb:

she was working from the principal, like, how do I create an environment by which.

Adam Lamb:

People love to come to work, so she's not afraid of the L word love.

Adam Lamb:

Yeah.

Adam Lamb:

Which I celebrate and you talk a lot about, because I think every, most

Adam Lamb:

of the time when I throw a question to you about leadership, your response

Adam Lamb:

is like, I was challenged to create an environment on my shifts where

Adam Lamb:

people really love to come to work.

Adam Lamb:

Mm-hmm.

Adam Lamb:

. Jim Taylor: Yeah.

Adam Lamb:

Yeah.

Adam Lamb:

And, and it's, we've talked about this like you said a few times before.

Adam Lamb:

Mm-hmm.

Adam Lamb:

. And it doesn't have to be this thing about, you know, make it this fluffy,

Adam Lamb:

you know place where there's no candor.

Adam Lamb:

Like you said, there's no feedback, there's no mm-hmm.

Adam Lamb:

, you know, nothing constructive.

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There's no development, there's no any of, you know, tiptoeing

Adam Lamb:

around making sure people just.

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You know, like their experience.

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It's about, you know, the supporting of people, the, the fact that we care

Adam Lamb:

about people's success, the fact that, you know, everybody wants to learn and

Adam Lamb:

part of learning is about feedback.

Adam Lamb:

And that whole process, but it's, you know, I think I've mentioned

Adam Lamb:

this before in some of our discussions, is that it's afil.

Adam Lamb:

It's actually more of a filter than than anything else, right?

Adam Lamb:

Mm-hmm.

Adam Lamb:

providing a workplace that people love to come to is actually a filter for how you

Adam Lamb:

design the experience for the employees more than it is about creating a fluffy

Adam Lamb:

experience.

Adam Lamb:

So talk to me a little bit more about, like, when you say it's

Adam Lamb:

a filter, does that mean that like you're looking at your.

Adam Lamb:

Staff's experience from the moment they hit the door to the moment that they

Adam Lamb:

leave, that you're constantly trying to like, I guess be in their shoes.

Adam Lamb:

Like be in their clogs.

Adam Lamb:

Be in their aprons, be like, yeah, and, and take into account like, okay,

Adam Lamb:

so what's their experience about.

Adam Lamb:

Sure.

Jim Taylor:

You know, I, I, I think it applies to, you can apply it

Jim Taylor:

pretty much like I said, as a filter to any category of the business.

Jim Taylor:

So think about, you know, the hiring experience or the interview process.

Jim Taylor:

Does it take three weeks to get through the interview process or is it something

Jim Taylor:

that, you know, they know where, right away, where they stand when they get

Jim Taylor:

hired, is, do they actually get trained or do they just get, here's your apron

Jim Taylor:

and hop online and try and figure it out?

Jim Taylor:

Sure.

Jim Taylor:

Here's a tray.

Jim Taylor:

Go serve those tables and then hold them accountable to the

Jim Taylor:

fact that the service wasn't.

Jim Taylor:

Well, they haven't been trained.

Jim Taylor:

You know, when it comes to feedback, like you said, is it, is

Jim Taylor:

it direct and supportive in a way that's gonna help them improve?

Jim Taylor:

Or are we just telling them that they did a bad job?

Jim Taylor:

Mm-hmm.

Jim Taylor:

, you know, all of those, you can go down the line of different experiences

Jim Taylor:

thinking about what is the staff gonna.

Jim Taylor:

Love about their job or what are they gonna leave their job?

Jim Taylor:

And the question that I always used to ask people when I asked them,

Jim Taylor:

you know, employees and, and people that I worked with, if they loved

Jim Taylor:

coming to work every day mm-hmm.

Jim Taylor:

I would ask them that question.

Jim Taylor:

Do you love coming to work every day?

Jim Taylor:

Do you enjoy your job?

Jim Taylor:

How are you doing?

Jim Taylor:

and then let them go about their answer.

Jim Taylor:

And then I would ask them, what do you tell your parents or your spouse

Jim Taylor:

or your friends, what do you tell them about your experience at work?

Jim Taylor:

Because I know what, in most cases, if they had any feedback, uhhuh,

Jim Taylor:

what they're saying to their friends and family is different than what

Jim Taylor:

they probably would say to me.

Jim Taylor:

And so we used to ask that question and still do in certain scenarios

Jim Taylor:

because it, it positions it differently about like, be honest with me.

Jim Taylor:

Tell me about, you know, give us feedback cuz that's part of the process.

Adam Lamb:

I, yeah, I think it takes a certain degree of maturity in that

Adam Lamb:

position, that leadership position, to be able to ask that question.

Adam Lamb:

Because, you know, you might get , you might get an answer that's That's

Adam Lamb:

directed at you in a negative way.

Adam Lamb:

And so how do you actually interpret that and try to glean the gold out

Adam Lamb:

of that and then throw the rest of away as like being, you know, highly

Adam Lamb:

emotive experience or whatever.

Adam Lamb:

And so I know why younger managers probably wouldn't say that because

Adam Lamb:

again, speaking for myself, taking a great deal of pride in what I.

Adam Lamb:

And how I show up every day and then have somebody criticize that.

Adam Lamb:

That's not my boss, . Yeah.

Adam Lamb:

That takes, that takes I guess that, that takes a filter of neutrality, right?

Adam Lamb:

Like assuming a filter of neutrality says that.

Adam Lamb:

I like what they're talking about.

Adam Lamb:

What they're saying is not really a reflection on me, it's a, it's, they're

Adam Lamb:

talking about their experience and I don't necessarily have to react to it.

Adam Lamb:

I don't have to defend myself because I've been in those situations where

Adam Lamb:

someone will say something and I'll go right on the defensive and try to

Adam Lamb:

argue with them when in fact they feel that way because they feel that way

Adam Lamb:

and there's no other reason other.

Adam Lamb:

And by the way, but if you're in a position of

Jim Taylor:

leadership, you might actually have an opportunity

Jim Taylor:

to do something about it.

Jim Taylor:

Sure, absolutely.

Jim Taylor:

We had a really interesting example actually with a restaurant

Jim Taylor:

group that we're working with at Benchmark 60 yesterday.

Jim Taylor:

And it's funny that now we're talking about this cuz it was exactly this,

Jim Taylor:

this scenario, this, this conversation about people loving coming to

Jim Taylor:

work and, and actually, you know, it sounds a little bit woo woo.

Jim Taylor:

You know, the, the impact that that has on the business.

Jim Taylor:

And so in this specific scenario, we were talking about the, the opportunity

Jim Taylor:

for this, this restaurant to be more profitable or this group of restaurants

Jim Taylor:

to be more profitable and found that there was something going on that was causing

Jim Taylor:

the average wage of their employees when they looked at it as a, as a whole to be

Jim Taylor:

really, really high, you know, compared to what they thought they were paying people.

Jim Taylor:

And so we started to look at that.

Jim Taylor:

We found that there was five employees in one location working.

Jim Taylor:

Each of them was working at least 70 hours a week.

Jim Taylor:

Holy crap.

Jim Taylor:

So, okay, so on one hand it's causing, you know, they're

Jim Taylor:

paying time and a half to mm-hmm.

Jim Taylor:

a lot of people for a lot of hours every week, which is just, you

Jim Taylor:

know, pouring money down the drain.

Jim Taylor:

So there's the financial side to it, but we actually, the interesting

Jim Taylor:

thing that was the sort of trigger for action with that group was, One of them

Jim Taylor:

actually said, there's no way they enjoy

Adam Lamb:

that.

Adam Lamb:

Who does?

Adam Lamb:

Right.

Adam Lamb:

You know, that's, that's like that veneration of overwork.

Adam Lamb:

You know, those would be the people who are like, yeah, I'm in the grind.

Adam Lamb:

And I saw meme the other day.

Adam Lamb:

I almost burst out laughing.

Adam Lamb:

There's a picture of a line cook who's, you know, bragging about working

Adam Lamb:

70 hours and, and he's in the grind.

Adam Lamb:

And then there's a little tagline on the bottom, like, fascinating.

Adam Lamb:

He's celebrating he's celebrating the conditions of his.

Adam Lamb:

Of his servitude or, or something like that.

Adam Lamb:

It's like he's all, he's all of a sudden become like celebratory of the fact that

Adam Lamb:

there is a system of oppression that he's, that he's bought into and has actually

Adam Lamb:

taken on that as a point of pride.

Adam Lamb:

And before I go any further, I just wanted to say to to our

Adam Lamb:

listeners, happy Thanksgiving.

Adam Lamb:

You know, it's, it's us Thanksgiving and you guys are working, so we are too.

Adam Lamb:

And I just wanted to also, mm-hmm.

Adam Lamb:

, make note of the fact that Canadians Celebrate there

Adam Lamb:

Thanksgiving, October 11th.

Adam Lamb:

Is it Jim?

Jim Taylor:

Well, it, yeah, it's typically around, it's around that date.

Jim Taylor:

Yeah.

Jim Taylor:

Yeah.

Adam Lamb:

And I don't remember us ever, you know, shouting out to, I mean, Jim,

Adam Lamb:

you're Canadian, my wife is Canadian.

Adam Lamb:

There's lots of of folks from Canada that actually listen to the show, and

Adam Lamb:

maybe we should be, we can be a little bit more attuned to the fact that.

Adam Lamb:

Listeners from other areas have things to celebrate as well and should be.

Adam Lamb:

Yeah.

Adam Lamb:

And venerated for that.

Adam Lamb:

And the fact of the matter is, is, you know, it's kind of our

Adam Lamb:

salute to the troops to be here.

Adam Lamb:

I know LinkedIn is probably a ghost town right now because everybody . But,

Adam Lamb:

but we chose to be here because we wanted you all to know just

Adam Lamb:

how grateful we are for you and

Jim Taylor:

that, and, and speaking for the Canadian.

Jim Taylor:

Contingency.

Jim Taylor:

Okay.

Jim Taylor:

We're not upset about not having the happy Thanksgiving because

Jim Taylor:

we didn't do a show on that day.

Jim Taylor:

Right, right,

Adam Lamb:

right.

Adam Lamb:

But I mean, it's is that, yeah, and I'm in a very unique situation this year

Adam Lamb:

because probably for the first time and 30 years I'm actually at home and so.

Adam Lamb:

I'm at my daughter's house in Roan Mountain, Tennessee where she's

Adam Lamb:

created this kind of like animal village farm, which is insanity.

Adam Lamb:

And I recognized that I hadn't seen my mother in about 12

Adam Lamb:

years since my son got married.

Adam Lamb:

And so last year I was kind of dancing around the subject, Hey mom, maybe

Adam Lamb:

you wanna come out, da da da da.

Adam Lamb:

And she was watching her stepson's dogs, my, my half-brother.

Adam Lamb:

And so this year I just called it and I said, I'm not gonna be a

Adam Lamb:

victim of the circumstance anymore.

Adam Lamb:

Called her up about a month before I said, Mo find, find somebody to watch the dogs.

Adam Lamb:

I'm.

Adam Lamb:

Send you a flight.

Adam Lamb:

And she got in about 1230 at night two nights ago.

Adam Lamb:

And we drove up here yesterday and to see her with my two daughters.

Adam Lamb:

As adults having this experience with each other.

Adam Lamb:

I just blown away, man, so I can, I'm like so deeply grateful and

Adam Lamb:

we haven't even got to dinner yet.

Adam Lamb:

It's just I go out on the balcony and there's my mother talking to one of the

Adam Lamb:

girls and instead of like interrupting them, I just kind of like walk away

Adam Lamb:

and allow them to have their experience because I realize that how important

Adam Lamb:

it is for them and how important it's for my mother to feel connected to them.

Adam Lamb:

And you.

Adam Lamb:

All of us got our own shit, and there's always a reason not to connect.

Adam Lamb:

And I just felt very strongly that I needed to do something to kind

Adam Lamb:

of facilitate this connection.

Adam Lamb:

So and to be frank, facilitating this connection with you

Adam Lamb:

today, I feel very grateful.

Adam Lamb:

So yeah, that's what I'm grateful for.

Jim Taylor:

Well, I mean, I, I think even though we went through this process,

Jim Taylor:

Canadian, well, it's not a process.

Jim Taylor:

We have our Thanksgiving, like we said, a few months or a month ago.

Jim Taylor:

Yep.

Jim Taylor:

But You know, we spend a lot of time in the US and with American

Jim Taylor:

restaurant groups and, and have lots of friends in the, so Thanksgiving's

Jim Taylor:

always something and plus there's good football to watch today, right.

Jim Taylor:

So we can be, you know, think about that . I mean the front and center

Jim Taylor:

thing for me is that I've got actually she's three months old today.

Jim Taylor:

Yeah.

Jim Taylor:

So thankful for that.

Jim Taylor:

Yeah.

Adam Lamb:

You know, as a matter of fact, I think we started our.

Adam Lamb:

Not too long after she was born.

Adam Lamb:

Right.

Adam Lamb:

So it's kind of like been able to chronicle the whole experience of

Adam Lamb:

not, not only you know her, but the experience of your wife and the

Adam Lamb:

experience of you guys together.

Adam Lamb:

And I know we've had some phone calls at, you know, Sunday at 10

Adam Lamb:

o'clock when you're driving her around trying to get her to sleep.

Adam Lamb:

Yeah.

Adam Lamb:

But like, holy moly, what a big thing.

Adam Lamb:

And again, how wonderful it is that you are as an entrepreneur.

Adam Lamb:

Someone who can actually be there present pretty much all day long.

Adam Lamb:

I mean, you've got your business calls and stuff and so I've

Adam Lamb:

just kind of recognizing, you know, in my 30 years, how.

Adam Lamb:

You know, working the holidays and work in the birthdays and stuff.

Adam Lamb:

And my children were always kind of like, yeah, dad, it's cool.

Adam Lamb:

Got it.

Adam Lamb:

Not a problem.

Adam Lamb:

And yet I always had this sense of guilt inside that I wasn't

Adam Lamb:

necessarily present for them, and that I have such a deep connected

Adam Lamb:

relation to the relationship to them.

Adam Lamb:

Now I feel like more like, like what a lucky bastard I am, because I know

Adam Lamb:

lots of folks in a similar situation.

Adam Lamb:

Yeah.

Adam Lamb:

You know, their kids have made up a different story and like I said, you know,

Adam Lamb:

they feel how they feel like they feel.

Adam Lamb:

So you can't argue with that.

Adam Lamb:

You can't do anything about it except just to love 'em up.

Adam Lamb:

And so mm-hmm.

Adam Lamb:

, I encourage those who may not necessarily be having the same

Adam Lamb:

experience today to make it a priority and just make it happen.

Jim Taylor:

And we were talking earlier about things that were, we're grateful

Jim Taylor:

for, directly related to the re.

Jim Taylor:

Industry and our experience in it.

Jim Taylor:

And you know, I think we should spend some time on that because we, you know,

Jim Taylor:

we, and I, I thought a lot about this this morning and, you know, we talked a

Jim Taylor:

little bit about it before the show, but I was thinking about, you know, it's okay.

Jim Taylor:

So it's Thanksgiving and you know, we're, there's no matter what you do, you're

Jim Taylor:

gonna be put in this position where you're gonna think about the things that are

Jim Taylor:

going really well in your life and that you're grateful for and thankful for.

Jim Taylor:

And Uhhuh and I actually ended up.

Jim Taylor:

Sort of organically going through this process in my brain of thinking about

Jim Taylor:

the, all of the amazing experiences and learnings and connections and

Jim Taylor:

relationships and all of that, that, that came from working in restaurants.

Jim Taylor:

Mm.

Jim Taylor:

And I think, you know, we, we often on this show and in lots of scenarios,

Jim Taylor:

talk about the challenges that exist in hospitality and the things we need to work

Jim Taylor:

on and the, the opportunities that exist.

Jim Taylor:

, you know, the 70 hour weeks and the mm-hmm.

Jim Taylor:

, you know, the, the levels of stress and the workload and the, you know,

Jim Taylor:

inflation and all these different things that are going on that make it hard.

Jim Taylor:

But, you know, I wouldn't I know I wouldn't be where I am

Jim Taylor:

today in my life if I hadn't.

Jim Taylor:

Spent as much time as I did in restaurants.

Jim Taylor:

Mm-hmm.

Jim Taylor:

, I knew I wouldn't be as confident speaking with people.

Jim Taylor:

I wouldn't be as outgoing.

Jim Taylor:

I wouldn't be as, you know, comfortable in with strangers.

Jim Taylor:

I wouldn't be married to the woman that I'm married to if I hadn't worked in,

Adam Lamb:

yeah.

Jim Taylor:

Right.

Jim Taylor:

Yeah.

Jim Taylor:

So that list for me is, is endless.

Adam Lamb:

So, yeah, I, I, the, you know, we talked at the top of the show

Adam Lamb:

about an attitude of gratitude and for me, you know, Might sound a little woo.

Adam Lamb:

I'm not scared of the woo.

Adam Lamb:

Okay.

Adam Lamb:

What I know is that there, there is a biochemical reaction that happens

Adam Lamb:

in the brain when you consciously choose to be grateful for what you

Adam Lamb:

have, like focus on that as opposed to focusing on the negative and.

Adam Lamb:

My experience in working in hospitality is there are so many negatives.

Adam Lamb:

There are so many things that it seems to be natural to want to bitch about 'em or

Adam Lamb:

to talk about 'em because in one way you need to kind of get that out of yourself.

Adam Lamb:

So you need someone else to talk about it.

Adam Lamb:

But after a while, it's because it feels like, you know, misery loves company, so

Adam Lamb:

everybody's kind of like at this lower vibration for, for lack of a better word.

Adam Lamb:

And it's taken me, you know, I've had some health challenges this year and

Adam Lamb:

there have been moments where I had.

Adam Lamb:

Shift my way of thinking around away from pain to like looking around my

Adam Lamb:

house and, and my wife and my, and my connections and like having to like

Adam Lamb:

consciously choose to be connected to that as opposed to why things suck in my body.

Adam Lamb:

And what I discovered was, is that as soon as I started looking about the,

Adam Lamb:

looking around about the things that I was grateful for, I found more reason.

Adam Lamb:

So I'll give you a great example.

Adam Lamb:

My daughter loves to say fml, right?

Adam Lamb:

Which is short for her.

Adam Lamb:

Fuck my mom because she's like, I got all these animals and I gotta do this.

Adam Lamb:

And, and she's created it all on her . She somehow forgets that she made this choice.

Adam Lamb:

Mm-hmm.

Adam Lamb:

, but she'll go, da da da da.

Adam Lamb:

And I'm like, don't you say that, don't you say that out loud,

Adam Lamb:

don't you say that out loud.

Adam Lamb:

Because what ends up happening is that vibration actually goes out and you'll

Adam Lamb:

start finding more reason to say that.

Adam Lamb:

And so what about like, looking around.

Adam Lamb:

Just like being grateful about where you're at, what you have.

Adam Lamb:

Okay, not perfect.

Adam Lamb:

Don't have everything.

Adam Lamb:

Who cares?

Adam Lamb:

All of us can find at least one or two things today to be grateful

Adam Lamb:

for and use that as a way of being.

Adam Lamb:

And then the next question would be like, okay, so how do you

Adam Lamb:

actually show that gratitude?

Adam Lamb:

Is it in the way of interacting with others?

Adam Lamb:

Do you have a smile on your face because you're remembering, you

Adam Lamb:

know, just how fortunate you are?

Adam Lamb:

You know, my daughter was involved in an accident not too long ago,

Adam Lamb:

and she came very, very close to the outcome being completely different.

Adam Lamb:

And she's walking around and she's healthy , and she's here,

Adam Lamb:

which I'm incredibly grateful for.

Adam Lamb:

And yet I know for a lot of folks that they don't have

Adam Lamb:

that opportunity, so, mm-hmm.

Adam Lamb:

. The question is, it's like, okay, is there something in your life

Adam Lamb:

that you can be grateful for?

Adam Lamb:

And if you continue to focus on that, can you find other things?

Adam Lamb:

And then how do you actually express that gratitude either

Adam Lamb:

to yourself or to others?

Adam Lamb:

Because once that happens, everything starts to shift.

Adam Lamb:

I like to say, if you move on energy on one thing, you move energy on everything.

Adam Lamb:

So, and to get back to your point about like, I could very easily.

Adam Lamb:

Look at my body and say, you know, I did damage to my body by my conscious

Adam Lamb:

choice to be a chef and work in kitchens and have work on tables that were

Adam Lamb:

too short or too high or whatever.

Adam Lamb:

Mm-hmm.

Adam Lamb:

in bad environments or whatever.

Adam Lamb:

I could look at that and say, you know, I'm a broken down chef now because

Adam Lamb:

those are the choices that I made and crap, and yet, . I can also look back and

Adam Lamb:

remember this very specific opportunity.

Adam Lamb:

I was connected to art Institute of Fort Lauderdale, their culinary program.

Adam Lamb:

And at one point they asked us Janet Bush Miller, that

Adam Lamb:

saying, happy Thanksgiving guys.

Adam Lamb:

Happy Thanksgiving, Janet.

Adam Lamb:

Happy Thanksgiving, Janet.

Adam Lamb:

They asked me and 20 other chefs to fly to Houston to take part in a quorum

Adam Lamb:

because they wanted to reevaluate their entire culinary program.

Adam Lamb:

And so we're sitting in this room and there's this very lovely, very

Adam Lamb:

nice woman, a facilitator, and she's got a, a pad of yellow stickies.

Adam Lamb:

And then she starts asking each one of us what we know, like what are the skill

Adam Lamb:

sets that, you know being a culinary.

Adam Lamb:

And before long, the entire wall was covered with these little yellow stickies.

Adam Lamb:

And I looked up at it.

Adam Lamb:

I'm like, I, I had no idea that I knew all that.

Adam Lamb:

Right, like maybe I hadn't used that particular skill set or whatever, but

Adam Lamb:

I thought about, you know, all those experience that led up to that moment

Adam Lamb:

and all the things that I had been kind of the, the skill sets and knowledge

Adam Lamb:

that I'd been like kind of put in my back pocket and to see it on a wall.

Adam Lamb:

I was blown away.

Adam Lamb:

And that's when I realized that.

Adam Lamb:

The things that I've learned as a culinary and a hospitality professional are skill

Adam Lamb:

sets that are directly transferable to other areas, other careers.

Adam Lamb:

If I wanted to, like I throw out the, the easiest one, which

Adam Lamb:

is project management, right?

Adam Lamb:

There are people who get paid big money for managing projects around

Adam Lamb:

certain timelines because in the end, the product is, the product is the

Adam Lamb:

product, whether it's a building or it's a digital product, or it's a plate of.

Adam Lamb:

Sometimes we have to take, again, in a very neutral fashion, take

Adam Lamb:

our ego out of and go, okay, so , do you know what I mean?

Adam Lamb:

Oh, yeah.

Adam Lamb:

Because some of us are really committed to that plate of chicken

Adam Lamb:

. Jim Taylor: Yeah.

Adam Lamb:

Yeah.

Adam Lamb:

Project management is definitely one of those things.

Adam Lamb:

You know, like we were talking about things like communication

Adam Lamb:

I think is one of the, the things that I'm the most grateful for.

Adam Lamb:

From my experience in restaurants and whether that's communication in terms of

Adam Lamb:

dealing with customers, you know, a whole bunch of them all at the same time, that

Adam Lamb:

are all, all have expectations, whether it's communicating with the kitchen.

Adam Lamb:

Because I spent most of my time in the front of house.

Adam Lamb:

So maybe communicating with the kitchen when things are really busy, you

Adam Lamb:

know, trying to make sure that things go well for the guest, communicating

Adam Lamb:

with the team, giving feedback.

Adam Lamb:

You know, there's all these different ways that you know, I'm incredibly

Adam Lamb:

grateful for that in terms of my experience in hospitality, because it

Adam Lamb:

gave me endless opportunity to practice.

Adam Lamb:

Mm-hmm.

Adam Lamb:

Every day, all day.

Adam Lamb:

Yeah.

Adam Lamb:

And, and you know, we've had some really amazing people on the show.

Adam Lamb:

You know, I'm thinking about Kelly feathering them and her book about

Adam Lamb:

the ABCs of, of leadership, you know, where she's talking about assumptions,

Adam Lamb:

boundaries, and communication.

Adam Lamb:

And it seems like a lot of the folks that we have come on the show come

Adam Lamb:

back to the central feature of, you know, what, what is good communication?

Adam Lamb:

And I guess I would juxtapose that, like, is it good or is it effective?

Adam Lamb:

And so I was taught coming up that you give a shit sandwich, right?

Adam Lamb:

You talk about something positive, then you bring up this negative

Adam Lamb:

act or, or performance, and then you sandwich that with another

Adam Lamb:

piece of, of good news, right?

Adam Lamb:

Yeah.

Adam Lamb:

Yeah.

Adam Lamb:

And that's, and that's when I understood that no, you know, it's, it's like putting

Adam Lamb:

cheese on a shit sandwich, you know?

Adam Lamb:

It still doesn't make a taste any better and.

Adam Lamb:

What I've come to understand is that people receiving that now think it's

Adam Lamb:

disingenuous in both ways, right?

Adam Lamb:

Like, how can they trust the good stuff when you kind of, so again,

Adam Lamb:

coming back to the, to the book Radical Candor, it's like you can give direct

Adam Lamb:

feedback in a mutually honoring way that they understand the message clearly

Adam Lamb:

without confusing the situation with throwing like false praise on it.

Adam Lamb:

So, mm-hmm.

Adam Lamb:

, even though I consider myself to be a good communicator, I'm.

Adam Lamb:

Through this show and through my own personal development, so many ways

Adam Lamb:

to communicate more effectively, especially, you know, in my own personal

Adam Lamb:

relationships with my daughters, with my.

Adam Lamb:

Because I know for my own sake, for my own self, that work was a great refuge.

Adam Lamb:

You know, if there was crap going on at home, I could always go at

Adam Lamb:

work and be kind of understood and respected and people would have

Adam Lamb:

to do what I say and less conflict inevitably have to come home.

Adam Lamb:

And so what kind of skill sets do you need in order to not only support you at home?

Adam Lamb:

Mm-hmm.

Adam Lamb:

, but at also at.

Adam Lamb:

So I think that's a great quandary, great inquiry to be in, don't you?

Jim Taylor:

Yeah, absolutely.

Jim Taylor:

And the, the shit sandwich thing, kind of a funny one that I did a

Jim Taylor:

lot of multi-unit management mm-hmm.

Jim Taylor:

. And the joke that we always had amongst that group or that team

Jim Taylor:

was don't we always used to say to each other, don't be a seagull.

Jim Taylor:

Wow.

Jim Taylor:

Don't be a seagull.

Jim Taylor:

Don't fly in shit all over the place and fly out.

Jim Taylor:

No, I, you know, it, it, it resonated always really well with me, partly

Jim Taylor:

cuz I just think it's kind of funny.

Jim Taylor:

But it, you know, it really, again, there was that filter of don't just

Jim Taylor:

show up at the restaurant one day out of 20, give a bunch of, you know,

Jim Taylor:

feedback, quote unquote, and leave.

Jim Taylor:

To not be seen again for 20 days.

Jim Taylor:

You know, nobody's going to enjoy their experience when the, the

Jim Taylor:

district or regional manager shows up if, if they're a sea all Mm.

Jim Taylor:

Right.

Jim Taylor:

So, you know, that was a, always a good one for me.

Jim Taylor:

And then the other thing, speaking of sort of the grateful,

Jim Taylor:

being grateful for, for things.

Jim Taylor:

We used to do this exercise, which I think I.

Jim Taylor:

You know, I was thinking about this this morning before we got on the show.

Jim Taylor:

I wanna challenge everybody who's listening to us now or listens

Jim Taylor:

to us down the road, or mm-hmm.

Jim Taylor:

, you know, I'm gonna intentionally do this today.

Jim Taylor:

And, you know, Adam, you should do this too.

Jim Taylor:

Or, here's my challenge to you.

Jim Taylor:

We used to do this exercise where we would, in, in group sessions or in

Jim Taylor:

boot camps with people or, you know conferences and stuff, we would say, okay,

Jim Taylor:

everybody, everybody pull out their phone.

Jim Taylor:

Usually we're in those meetings and those types of things, we're telling

Jim Taylor:

everybody to put their phone away, right?

Jim Taylor:

Right.

Jim Taylor:

Get off your phone.

Jim Taylor:

We say, okay, pull out your phone.

Jim Taylor:

I want you to send a message to somebody that you care about,

Jim Taylor:

thanking them for something.

Jim Taylor:

Telling them that you love them, or telling them that you're

Jim Taylor:

grateful or telling them, you know, thank you for, for this or that.

Jim Taylor:

And then we used to ask for a volunteer to read out the response

Jim Taylor:

that they got from people.

Jim Taylor:

And it was always shocking the responses that came back from people because,

Jim Taylor:

you know, you'd have someone send a message to a friend that they haven't

Jim Taylor:

talked to in a few months or, you know, something like that and just saying, I,

Jim Taylor:

you know, I love you and I, I'm grateful for you and this and that, and you've

Jim Taylor:

always done these good things from me.

Jim Taylor:

And you'd get these responses that would be like, are you okay?

Jim Taylor:

Do you need me to come get you?

Jim Taylor:

Is something wrong?

Jim Taylor:

Are you drunk?

Jim Taylor:

Are you, are you in trouble?

Jim Taylor:

Like, you know what's going on?

Jim Taylor:

And it just always was a good reminder that we just don't do that stuff often.

Adam Lamb:

Yeah, I, I totally get it, man.

Adam Lamb:

It's so powerful and, okay, so I, I, I'm good.

Adam Lamb:

I'll, I'm up to the challenge.

Adam Lamb:

I'll do that.

Adam Lamb:

Yeah.

Jim Taylor:

And you know, maybe next week when we're on the show, we should

Jim Taylor:

read out a couple of responses from

Adam Lamb:

people.

Adam Lamb:

Yeah, definitely.

Adam Lamb:

We want them to . Yeah.

Adam Lamb:

Share 'em with us so that we can share 'em on the show.

Adam Lamb:

I gotta tell you Jim, this entire experience of working with Benchmark

Adam Lamb:

60 and creating this show for me has been a labor of love.

Adam Lamb:

And I can't tell you how grateful I am to be able to spend this time with you

Adam Lamb:

every week regardless of whether it's Thanksgiving or football, which is 1230.

Adam Lamb:

I think kickoff is going on right now.

Adam Lamb:

. Yeah.

Adam Lamb:

Because I know that we are always focused on possibilities and

Adam Lamb:

solutions and how important that is.

Adam Lamb:

Because, you know, we've had some really high flying guests that

Adam Lamb:

talk about concepts that may, may or may not be deliverable.

Adam Lamb:

And yet I know that we're always kind of focused on one or two or three

Adam Lamb:

pieces that can actually be delivered.

Adam Lamb:

And really encouraging other other providers in the same space, other

Adam Lamb:

podcasters, other speakers to do the same.

Adam Lamb:

all these different solutions and outlooks and perspectives

Adam Lamb:

matter in the long run.

Adam Lamb:

That's why I was so excited to actually dig into Radical Candor because soon as

Adam Lamb:

I started reading it, because I'm in the process of writing a new book, right?

Adam Lamb:

And when I'm reading, when I'm listening to the book, driving in the car, I'm

Adam Lamb:

like, oh, Godammit, she talked about that.

Adam Lamb:

She, well, like now I have nothing to write about.

Adam Lamb:

Which is cool.

Adam Lamb:

So I just wanted to say thank you.

Adam Lamb:

I wanted to thank the listeners who've supported us since day one.

Adam Lamb:

Again, the show continues to grow and reach.

Adam Lamb:

Folks are, once they find the show, they're they're going through all the

Adam Lamb:

episodes and I know that sometimes you know, they may get a little emotional

Adam Lamb:

and get a little wonky, but that's okay.

Adam Lamb:

At least it's real and transparent and vulnerable, which are a couple of the

Adam Lamb:

values that, that we hold to be dear.

Adam Lamb:

So thank you very much.

Jim Taylor:

Yeah.

Jim Taylor:

Well, thank you too.

Jim Taylor:

You know, this, this conversation that happens every week wouldn't

Jim Taylor:

exist if it wasn't for you.

Jim Taylor:

So , thank,

Adam Lamb:

thank you much.

Adam Lamb:

Yeah, now you made me all flustered, man.

Adam Lamb:

Thank you for that.

Adam Lamb:

No, it's, it's okay.

Adam Lamb:

I can be emotional.

Adam Lamb:

And happy Thanksgiving.

Adam Lamb:

I wanna say thank you to all the troops out there who are in service to those.

Adam Lamb:

Who won't have to.

Adam Lamb:

And what you're doing is a sacred thing, man.

Adam Lamb:

You're providing an opportunity for people who may not have seen one

Adam Lamb:

another for a long time, to come around a table and be in relationship.

Adam Lamb:

And what I know about our country, about our world right now is

Adam Lamb:

that we need more relationship.

Adam Lamb:

We need more opportunity to get down and be with one another, and.

Adam Lamb:

As as the mediator for my second divorce said, I've, I've yet to see

Adam Lamb:

somebody angry with a mouth full of food,

Adam Lamb:

I'll tell you that story next week.

Adam Lamb:

But thanks very much everybody, and we look forward to seeing