Hey there, and welcome back to lead the team.
Speaker AThomas Hansen scaled Dropbox to 1 billion, spent 13 years at Microsoft, and now leads Amplitude.
Speaker AAnd today he is sharing the new leadership superpower.
Speaker AWhy the career ladders broken in the age of AI, and why windsurfing and what windsurfing taught him that the boardroom never could.
Speaker AThomas, welcome to leave a team, my friend.
Speaker BThank you.
Speaker BAwesome to be here.
Speaker BGreat to see you.
Speaker AYeah.
Speaker ASo what is the next leader superpower?
Speaker BYou know, in.
Speaker BIn any leadership role, there's always a little bit of a mix of art and science.
Speaker BBut in this world of AI, science is becoming far more of a thing.
Speaker BAnd the thing in science that really stands out is analytics.
Speaker BI mean, think about it.
Speaker BWe have all this data, and we have it overlaid with AI.
Speaker BSo you take all those data, data points, you take all those facts you have about your prospects, your customers, your team, your product, and you leverage analytics to give you insights.
Speaker BAnd by the way, in my day job at Amplitude, that's exactly what we do for our customers.
Speaker BWe provide a digital analytics platform that enable our customers to understand customer behavior.
Speaker ASo they can build better products.
Speaker AYeah, it's so interesting because back in the day, it's like all the leaders sort of had their spreadsheet jockeys.
Speaker CYeah.
Speaker AAnd that would play in Excel, and they would like, you know, demand, make this data simple, tell me what it is.
Speaker AAnd it sounds like the new leader superpower is not just demanding that your people know the numbers and give you the numbers, but it's like taking that next level to how does your organization work with the numbers?
Speaker AHow does it inform the business?
Speaker ALike, almost like, really?
Speaker AHow does, how does data, how's it going to be presented at multiple levels?
Speaker AIt's almost like doing the job of the CIO and kind of sprinkle it across all leadership positions.
Speaker BThat's right.
Speaker BI mean, look, reality is this is no longer as a leader, asking a large team of data scientists or analysts in finance or other parts of your organization to present you with the three bullets for the day.
Speaker BYou actually got to go in and open up your own tools, look at your own dashboard, navigate it.
Speaker BHey, I'm an early riser.
Speaker BI get up at 5 o', clock, I go to the gym, and then my working day gets started.
Speaker B7:00am West Coast.
Speaker BThe first thing I do after I've looked at my slacks and emails, I go to my dashboard and I go to my analytics platform and I get a quick snapshot of what's happened overnight.
Speaker BAny outlier issues I should be aware of and then I can have intelligent discussions with my team.
Speaker AAll right, so you might have a few leaders out there right now listening and they're like, nope, I don't do that.
Speaker AI've cultivated my own team of number crunchers.
Speaker AWhat, how do you take a leader or what's your recommend recommendation for a leader who hasn't been of the, been of that approach with the data and now all of a sudden they need to start taking like they're listening to center being like yeah, I need to start down that route.
Speaker AWhat's the first step they should do?
Speaker BYou know, as leaders sometimes you just consciously gotta embrace that you're incompetent in certain areas and then do something about it.
Speaker ARight?
Speaker BConscious, conscious incompetence.
Speaker BSo I mean just embrace it and there'll be amazing colleagues around you that may be some of your dark reports and maybe an internal or someone in between that you can sit down with and say hey, explain XYZ to me like I'm a 5 year old and just embrace that.
Speaker BYou got to learn and go and play with it.
Speaker BThere are wonderful self serve analytics and AI tools out there that really are not very difficult to get to a reasonable level of understanding so you can get value out of it every day.
Speaker ADo you have any like war stories of like you've, you know, maybe you approached a leader, you work with, a leader who wasn't used to the dashboard, wasn't getting down in the nitty gritty, they wanted to like stay strategic and then you persuaded them to sort of start deep diving in the tools and they, and it revealed something special for them or the company.
Speaker BI, I, I got many stories around it, but I think there's sort of a, perhaps a theme I can use for, for those folks out there that are chief marketing officers.
Speaker BWhen you think about the CMO head of marketing historically, if you go back to say 20 years, it used to be a little bit more about the art, the art of marketing, the brand and what are the unique selling points and how do you engage your customers.
Speaker BFast forward to today and I would say when you look at balance between art and science and marketing, it's probably a 2080, it's probably 80% that it's science that drives marketing today.
Speaker BThere is an incredible stack of marketing tools out there that allows you to get actual data points, real facts around customer behavior and your category and you just got to go and embrace it.
Speaker BSo I've seen marketing leaders over the years that were very much on the art side and Progressively over the years have moved more into the science side.
Speaker BAnd frankly, I still see some marketing leaders or business leaders that are very heavy on the art side.
Speaker BAnd that can be okay as long as you complement, some say, your own lack of strength in a certain area by having amazing colleagues around you that can compliment you.
Speaker BI mean, that can also be part of the answer.
Speaker BYou don't have to be as a leader, perfect in every single aspect of the job.
Speaker BYou can't have a superpower in every single aspect of your job.
Speaker BYou got to focus on your energy, your time, on what you're good at, and then complement it by having amazing teams that are diverse around you that can compliment you.
Speaker AI like that.
Speaker AIt's like, use your leadership intuition that you've spent a lifetime honing, right?
Speaker ABut don't do it blindly.
Speaker AAnd the tools are out there now for you to ground that intuition in the data and make wiser decisions.
Speaker AI'm thinking about like job experience and in years.
Speaker AWhy do you believe that the career ladder is broken in this age of AI that we find ourselves on?
Speaker BBen is not broken.
Speaker BThere is no ladder.
Speaker BThe ladder is gone.
Speaker AThere's not broken.
Speaker AThere is no ladder.
Speaker BIt's gone.
Speaker BListen, you know, conventionally, back in the day, most careers had very sort of linear paths.
Speaker BYou know, you go into a certain area and the next steps were very, very clear.
Speaker BNow that's not, by the way, something I personally have, have embraced my, my own career.
Speaker BI've, I've done very illogical, non obvious moves.
Speaker BI have taken on the jobs that no one wanted to take on that were the hardship roles, the turnaround roles.
Speaker BI've done the roles that I really never thought I was going to do.
Speaker BAnd I've done it because embracing diversity and breadth of learning, it actually accelerates you later on to take on even more.
Speaker BBut Ben, I'll tell you a quick story.
Speaker BI have three amazing children.
Speaker BTwo girls, one boy, 21, 22 and 26.
Speaker BMy youngest daughter, Sophia, she's a sophomore doing advertising at USF in San Francisco.
Speaker BShe was very fortunate to get a summer internship for A y Combinator24 company that's doing some B2C social media, some pretty amazing apps.
Speaker BAnd she's the intern.
Speaker BShe's come in and in two weeks has helped them to 10x 10x their revenue by leveraging social media and doing things that you may think after the fact is obvious.
Speaker BBut she's done it with such hard work and energy and talent and to the extent that after two weeks they actually promoted her to head of marketing.
Speaker BAnd as her sophomore year is about.
Speaker BAs a sophomore year is about to start, they've asked her to drop out of college and come on board full time as a marketing leader.
Speaker BNow, not influenced by my wife or me, she gave them feedback that she would not be able to drop out of college for herself.
Speaker BShe wanted to accomplish that in her life.
Speaker BBut she also made a case.
Speaker BShe would love to stay on and work for them as she goes through the next two years of college and continue to help them grow the company.
Speaker BBut it just shows Ben is not linear anymore.
Speaker BThere is a new world and there's an ability for very early career folks to do far more than was ever possible before.
Speaker BAnd a lot of that comes back to AI and just technology.
Speaker CWow.
Speaker ASo she jumped in, did a great job, and wow.
Speaker AShe.
Speaker AYou know, because it's interesting because so many internships are really sort of fluffy.
Speaker AThey're like delivering coffee.
Speaker CYeah.
Speaker AYou know, the.
Speaker AThese sorts of things.
Speaker AAnd there's nothing wrong with getting behind the scenes and developing those relationships.
Speaker CYeah.
Speaker AThe fact that in this world we live in today, especially with AI.
Speaker CYeah.
Speaker AIf you've got the will and the creativity, you can make an impact.
Speaker BYou know, Ben, part of it, though, also there's something in it that's very old school and that's just tenacity and grit.
Speaker BI gave her some advice before she started.
Speaker BShe.
Speaker BI think she was meant to work 20 or 30 hours a week in this internship.
Speaker BI said to her, embrace it as it is a full time plus plus.
Speaker BAnd she has worked six to seven days a week plus, minus 12 hours a day for the last two months.
Speaker BOver the summer, not skipping a beat, not missing a day, being in the office or meeting up in coffee shops across San Francisco and really leaning in.
Speaker BAnd keep in mind, this is by and large almost an unpaid internship.
Speaker BBut it doesn't matter.
Speaker BIt's about getting the experience, showing you can make a difference and also building your own confidence in yourself that you can take on more.
Speaker BRight.
Speaker AWould love to get your perspective on this.
Speaker ASo a lot of times people in high school or even college, they like, man, I'm not.
Speaker AYou know, it's like this idea of unpaid internship for experience versus working at Chick Fil A or working as a lifeguard.
Speaker AI worked as a lifeguard.
Speaker AI learned stuff as a light, as a lifeguard.
Speaker AI'm not saying lifeguards are bad and I got paid.
Speaker ABut it's.
Speaker AWith the world that we're in now with technology, it just seems like there are Other opportunities.
Speaker ASo what's your take on doing unpaid internships versus getting paid to do a different job that may not be necessarily associated with your career?
Speaker BWell, I think context matters.
Speaker BSo you know, not everybody are fortunate enough to be able to afford to take an intern, unpaid internship over somewhere, but might actually have to go and earn some money to save up for college or whatever it may be.
Speaker BSo context matter.
Speaker BSo I don't want to give a black and white answer.
Speaker BI think it depends on your personal circumstances ever.
Speaker BIf you are in the very fortunate situation of not short term needing cash to pay for college or whatever it may be, and you can afford to take an unpaid or fairly lowly paid internship role, I would encourage you to do it.
Speaker BGet some real work experience that hopefully has some level of connected, connected tissue into what your passion is and hopefully what you're studying, studying for it just means you get a different perspective.
Speaker BAs a matter of fact, my youngest daughter said to me after a month or so in the internship, I know disrespect to her college, but she basically said, hey, in the last month I learned more than I learned in the last two years of college.
Speaker BSo, you know, there is incredible learnings to get in a hands on environment.
Speaker BI'm a very big believer in it.
Speaker AThat's, you know, years ago it probably would have been a hands down decision, okay, gotta go back to college and finish my degree.
Speaker AYeah, probably a lot more difficult now for the parents, you know, and your daughter because you're like, hey, wait, this is, she's learning so much.
Speaker CYeah.
Speaker ACan you really learn in the classroom as much as you're going to get in this world?
Speaker ABecause things are accelerating in such a pace.
Speaker AShe's got two or three more years to go of school.
Speaker AWho knows?
Speaker AI mean what, what the work world's going to be like at that point.
Speaker BYeah.
Speaker AHow do you think about that going through college now?
Speaker ATraditional education versus getting the ultimate education of work experience.
Speaker BI would say context again matters.
Speaker BI think specifically if you are in computer science or in deep math.
Speaker BThere may be a lot of temptations in this today's world of AI to skip college, not even start, but go straight into workplace or skip halfway through.
Speaker BAnd I mean I work on the US west coast in the Bay Area, in San Francisco and I see so many examples of exactly that amazing, amazing young woman and men that have started in college and skipped after a couple of years because the opportunity to soar in front of them was just unrivaled.
Speaker BLook, I am perhaps a little bit Old school, relative to my advice I provide to my children.
Speaker BAnd I think there's nothing like an education.
Speaker BIt gives you a grounding, it teaches you to work in teams, in projects.
Speaker BIt gives you some foundational learnings that you'll benefit from later on and also probably will give you a little bit of a self worth of having accomplished that in life.
Speaker BSo that's the advice I've given to my, to my children.
Speaker BThe other advice I've given to them is as for college education.
Speaker BUnless you know really early on you want to go down a very specific path, say you know, structural engineering or become a doctor or vegetarian, I would say rather go broad.
Speaker BAnd that is what my children have done.
Speaker BThey've gone fairly broad, which means as they have exited college or are about to exit college, it's a little bit broader, but they can go out and embrace work wise as opposed to going down that very narrow path that may define you early on into a corner that actually you end up regretting.
Speaker CYeah.
Speaker AGreat insights there for all us to think about as, as a top executive, kind of flipping the coin on your own people that you're hiring for your organization.
Speaker CYeah.
Speaker AHow are you thinking?
Speaker ALike, I'm, I'm thinking about your daughter as like an example.
Speaker AWould you hire a, like, are you thinking about like people that don't go to college?
Speaker APeople don't go part way to college, but they have a skill set you need.
Speaker AHow do you see that playing out today and in the future?
Speaker ABecause I'm, I want to know like what, how you're thinking about it.
Speaker ASo our listeners are going to find themselves in the same boat like they do.
Speaker AThey, they're not looking.
Speaker AThey need AI help, data help, and they don't necessarily need a doctor, a doctorate, PhD or this, but they might need someone out of high school that's just gone down the rabbit hole.
Speaker AAnd so how do you rethink about qualifying them and building the, sort of building the workforce in the future for yourself?
Speaker BYeah, it's, it's a, it's a challenging one.
Speaker BRight.
Speaker BBecause I think the linear path of looking at education and the first one or two jobs post, for example, college, it doesn't really rationally make sense anymore.
Speaker BSpecifically when you're looking at early career hires, for early career hires, it's far more function of attitude.
Speaker BDo they have the core traits that you're looking for in employees and do they have an ability to go and figure things out and learning?
Speaker BSo are they curious?
Speaker BAre they life learners and do they really embrace digging in and figuring it out, making a plan.
Speaker BObviously it will depend for the listener out there.
Speaker BIt will depend vastly whether you are hiring into very specialized roles, whether you're a small company or large company in terms of what you look for.
Speaker BSo there's always those dimensions to think about in this context.
Speaker ASo superpowers for leaders in the future, using data and analytics at a very high level and also thinking creatively about how you hire for those roles that you're going to need and, and how you check the boxes are going to be a lot different.
Speaker BSpot on.
Speaker CYeah.
Speaker AWell, I want to dig into this.
Speaker ASo your windsurfing story.
Speaker CYeah.
Speaker AMade the Wall Street Journal.
Speaker AIn fact, you are, you're the only executive I've ever had on that's featured in the Wall Street Journal with your picture actually on a wind surfing board.
Speaker AYou, you're there in the Wall Street Journal, and that must have been a cool moment.
Speaker ALike, okay, there's a guy I'm about to interview, he's, he's wind surfing in the Wall Street Journal.
Speaker ABut what did wind surfing teach you that the boardroom never could?
Speaker BWell, so first of all, it should, just for the record be said, I'm fairly clumsy, which is one of the reasons I should never get close to a motorbike, which, which I'm not.
Speaker BI'm, I'm a tall guy.
Speaker BI'm 65 and so controlling.
Speaker BA 65 body on a windsurfer in the early days when I started, when I was 14, was challenging and I figured it out and I just applied time tenacity and surrounded myself by a small group of folks that were super supportive and were good at coaching me.
Speaker BSo one of the things that I take away from windsurfing, one of the two things I take away from windsurfing is things may feel difficult, but you can probably overcome it and figure it out.
Speaker BBut you gotta lean in and actually ask other people for coaching, for advice and support and help.
Speaker BAnd there's nothing to it to be ashamed of, however junior senior you may be.
Speaker BSo that's, that's the one thing windsurfing has taught me.
Speaker BThe other big thing it's, it's taught me is to go big, like dream big.
Speaker BGo for the, for the moonshot, so to speak, which in the case of a wind server may be a forward loop or riding the ultimate big wave in on Maui, which I've done, whatever it may be and that I take back into business.
Speaker BI love the notion in business of really thinking big.
Speaker BYou know, I have a Saying, which is losers count in millions, winners count in billions.
Speaker BIt's a little Pepsi.
Speaker BA little bit derogative.
Speaker BI don't mean to be derogative.
Speaker BBut my point though is think big.
Speaker CYeah.
Speaker BYou know, there is, there's nothing stopping you from taking a business that today may be $300 million and say, hey, in two years time, we're going to take it to a billion dollars, which, by the way, I've been part of.
Speaker BSo this notion of things are impossible.
Speaker BWell, our job as leaders really is just to make the impossible possible.
Speaker BIt's that simple.
Speaker BYou got to dream big.
Speaker ASo you could have picked any hobby, but you're picking the one where you're going at like, what, how, like how many miles per hour do you get going?
Speaker B30, 40 miles an hour?
Speaker BTypically.
Speaker CYeah.
Speaker AAnd if you hit the water going 40 miles an hour, that's a little uncomfortable.
Speaker BIt's not bad.
Speaker BIt's not bad.
Speaker ADo you, are you training for this?
Speaker ALike, when do you find time?
Speaker ABecause I run the Wall Street Journal.
Speaker ALike they, they're talking about how your hobbies make you a better leader.
Speaker CYeah.
Speaker ASo this could be time that you could be doing executive work.
Speaker AIn fact, you might be thinking, oh, I, I shouldn't be on this.
Speaker AI shouldn't be going 30 or 40 miles an hour.
Speaker AI should be back in the office.
Speaker CYeah.
Speaker ADealing with the data that's coming at me, 30 to 40 miles an hour.
Speaker ASo what are you doing to like, give yourself permission to like, pursue this thing to such a high degree?
Speaker ABecause you're not just dabbling in it.
Speaker AI mean, you're like, you say, you're really going for it out there.
Speaker BYou know, I'm not a big believer in work life balance, but I am a big believer in work life harmony.
Speaker BSo what I mean with that is I'm at peace that when I'm in the water and I'm taking three hours out of my day on a Saturday or Sunday or if I'm on vacation during the week on a vacation day, I'm at peace with doing it because that's what I decided to apply myself to and for you as a leader, however junior senior you may be as a leader, to find balance and performance in your role, you got to have some harmony between what you do work wise and what you do for yourself and your family.
Speaker BSo I'm very, very big in believing.
Speaker BWhen you choose on a Tuesday evening to switch off at 5:30pm and to go out with your family for dinner, apply yourself for that.
Speaker BKeep the phone in your car, keep the phone in your pocket, don't sit and check work, work emails when you're sitting and having dinner with your family as another example.
Speaker BSo I'm just very big in applying, in applying boundaries.
Speaker BHaving said that, I've also myself found a good rhythm as a leader that works, works for me.
Speaker BAs I mentioned early on I get up pretty early in the day.
Speaker BI exercise every day, early in the morning, 5 o' clock to get the endorphins going.
Speaker BI do that seven days a week.
Speaker BI find it gives me energy and drive.
Speaker BBut I have a fairly early start to the day so I typically get on a normal non traveling workday.
Speaker BI typically get a 10, 11 hour workday in before it's dinner time and then as much as I can afford it unless there's calls to Asia or something else unique.
Speaker BI, I switch off come six o' clock when I'm not traveling.
Speaker BNow when I'm traveling I'm on 24 hours a day.
Speaker BI mean I sleep obviously I don't sleep a lot but I do sleep.
Speaker BThat's different because then I've actually dedicated, I've carved out that day to me out traveling whether I'm in Europe, Asia, somewhere domestically in the US So there I'm not shy of leaning heavily in and making sure I really apply myself in all those hours.
Speaker BYou just got, you just got to create boundaries, right?
Speaker ASuch a thoughtful approach.
Speaker AAnd what I hear in that is hey Ben, you got to be proactive or you're not going to be able to do any of this stuff.
Speaker AFind the way it works together.
Speaker AWhat I mean, what, how many hours of sleep do you sort of try to optimize for?
Speaker B6.
Speaker A6?
Speaker AYeah, yeah, you get 6.
Speaker AYou're good?
Speaker CYeah, I'm good.
Speaker CYeah.
Speaker BWow, that's my, my, my.
Speaker BI'm very fortunate.
Speaker BI, I have been in fairly extensive global traveling jobs for gosh plus, minus 20, 20 odd years.
Speaker BI can fall asleep straight away and I can sleep literally almost anywhere.
Speaker BSo you know, being in a global role obviously spend a lot of time on a roll row 37 eating, eating boring chicken.
Speaker BBut I can sleep on planes as well and hotels so that, that helps a great deal.
Speaker AWell, no surprise.
Speaker AIt seems like you treat your, your global executive role as an endurance sport and you're training yourself to that.
Speaker AAnd I think a lot and a leaders got to think that when you get an executive role of a global company it's not just leading, it's thinking about how you train yourself, how you perform in that way.
Speaker BYou know, there's an, there's an interesting debate on this point here.
Speaker BSo are you doing a sprint that never ends or are you doing a marathon?
Speaker BYou know, I, I have for a number of years been saying it's not a sprint, it's a marathon at a, at a reasonable pace.
Speaker BBut you got to pace yourself to be in it for the long term.
Speaker BI want to say it probably was on Thursday afternoon or Friday morning last week I changed my mind.
Speaker BAnd literally as I reflect on the last year and what's happening in business with the arrival of AI, I unfortunately think at least for a period of the next one to three years as, as AI really makes its broader inroad into worldwide business, I think we're back to, you know, a good four to 12 quarters of a sprint where we literally got to be going full speed.
Speaker BBecause the pace of change from AI, if you sit back and if you're not heavily leaned in, you may just miss the mark of what's changing your category.
Speaker BI, I meet amazing customers in all different types of categories and industries around the world.
Speaker BWithout naming the company or the industry, I think of one company I worked with that literally have had their entire business model completely destroyed by AI and really have had to reset their company.
Speaker BAnd I'm talking about a listed company.
Speaker BSo I see these things changing real time right now.
Speaker BAnd I think we all need to just embrace the fact that change is here with AI and it's moving at a different pace and we all got to lean in in a big make way.
Speaker ASo when you're talking to your, to our listeners and to your own company about hey, we're in a, we're in a long sprint.
Speaker CYeah.
Speaker ANot a marathon, but a long sprint.
Speaker CYeah.
Speaker AWhat do leaders need to do to prepare themselves or how are you thinking about preparing yourself differently for a long sprint and getting off the marathon mindset?
Speaker BWell, I think first mental and physical health.
Speaker BSo again I come back to exercising daily for me has been one of the habits that's one of probably has made the biggest difference in my life in just giving me positive energy and also just making sure I stay healthy mentally and physically.
Speaker BSo that's one thing I would give to all colleagues, however junior senior they may be, to all leaders as well.
Speaker BLook, I think one of the single biggest things is self learning and self service.
Speaker BSo you can no longer sit back and wait for others to teach you what AI can do for you and for your company.
Speaker BYou gotta go out and spend some time, if not every day, at least a few times a week and educate yourself on the latest.
Speaker BUnderstand it, use the tools, think through the implications, talk through what it means for your company and make some decisive changes.
Speaker BThat's what we've done.
Speaker BIn my day job at Amplitude, we have embraced AI in a very, very comprehensive way a year ago and made some substantial changes to how we think about how we build our team, how we build our product and how we take our strategy for the company going forward in a different way.
Speaker CLove that.
Speaker AIt's the learning piece that can bite us and we're in an all out sprint on the learning side because it's going to be hard to catch up if we're not at that Breaknet pace or at least the learning piece of it.
Speaker ANow starting to sort of ground it in leadership principles.
Speaker AWhat's one leadership principle that you used back in your days over at Microsoft?
Speaker A14 years, man, you really were there during a. I guess we're, I guess Microsoft is still in their heyday, but definitely very much so.
Speaker ATheir heyday, right then.
Speaker CYeah.
Speaker AAnd so a leadership principle, Microsoft or Dropbox, that perhaps broke down when you got into the startup components.
Speaker BYou know, I will do like any successful politician will do and I'll take your question and talk about something else.
Speaker BHow's that?
Speaker BBut now that you said Microsoft and Dropbox, it actually reminds me of something, I would call it somewhat of a failure in my career.
Speaker BSo I spent 14 wonderful years at Microsoft, very, very grateful for that time and the learnings and the amazing colleagues and people I met.
Speaker BThen I made a transition at that time into a successful company, Dropbox, that was still private but quite a bit smaller.
Speaker BSo you go from an environment of having 100,000 colleagues to having 1,000 colleagues.
Speaker BAnd I entered into Dropbox as Microsoft, Thomas.
Speaker BI had not reframed that.
Speaker BIt would take a different Thomas, a different version of myself, not necessarily a better version, but a different version of myself to be successful in the context of the size of the company, the category and the context.
Speaker BAnd I took some hard learnings in that regard.
Speaker BBut you know, as one says, what doesn't kill you makes you stronger.
Speaker BSo you learn in that process and then you take that along with you and I had some tough learnings there.
Speaker BYeah, no doubt about it.
Speaker AWhich, what part of like, was there one thing from Microsoft, Thomas, that you were trying and you're like, man, Bill Gates sure did do that well, but that's not going to work here at Dropbox.
Speaker BYeah, I think, I think there was a culture coming built from Bill and Steve which was one of know your detail.
Speaker BYou got to be master of your discipline and build near perfect plans.
Speaker BAnd you saw that in Microsoft in some of its processes.
Speaker BIt's, it's, it's then no longer existent, but it's then mid year review cycle which was, you know, pretty intimidating from a, from an insights and data perspective in terms of how you have to prepare for that.
Speaker BI mean what I very quickly learned coming into Dropbox and what has been part of my life in the last plus 10 years in working for, for venture capital backed tech companies is 40%, 60% may just be good enough in terms of the data and the insight you have at any given point in time as a leader to make a decision.
Speaker BNow of course, the more data we now have and the more analytics overlaid with AI we now have today of course means that we are actually as leaders getting into stronger and stronger positions in terms of actually having data and insights at a higher level.
Speaker BBut still this notion of having perfect data to inform you as a leader, it's nonsense and it just doesn't exist specifically in, in, in startup environments you have to go with intuition and you have to go with a 40% or 60% confidence in a decision sometimes and make a leap.
Speaker BAnd then of course you have to make sure you don't fall in love with the decision or what you put in place because you could very well be wrong or it may only work for a short time.
Speaker BSo you've got to be prepared for tearing down what you built very quickly or quickly acknowledging that the decision you made wasn't right and you got to change course.
Speaker BAnd I think in terms of just mindset, you know, you have to let go of this notion of the F word, failure, rather think of it as a set of rapid experiments where you do an experiment, you make a decision, the experiment partially work, you tweak as you go along and over time you get fine tuned product or strategy into a place where it's really a.
Speaker ASo good.
Speaker AAnd to your point earlier, context matters.
Speaker AAnd I worked for Honeywell for over a decade and every number mattered and had to be 100, right?
Speaker AYeah, and if not, we had the Honeywell operating system, Six Sigma.
Speaker AIt was just very.
Speaker AAnd now in the world of technology, podcasting, media production, it's a different animal.
Speaker AIf you wait for the perfect number, it's not going to happen.
Speaker ANow it's interesting because I also think this is, you know, thinking about superpowers for leaders right now.
Speaker AThis is another thing to think about because you're A you're providing, helping companies develop their dashboards.
Speaker ARight.
Speaker AThey're, they're their numbers.
Speaker CYeah.
Speaker AAnd you're doing it across a lot of different kinds of companies and some don't always have to have it to the T and then some may.
Speaker ASo how are you helping leaders think through, through that?
Speaker ABecause hey, here's our dashboard.
Speaker AOh, our dashboard.
Speaker AIf it's not 100% right, we can't make any decisions on it versus, you know, we're, we're close enough, we're directionally accurate and that's what we need to know.
Speaker AWe're going to keep getting better.
Speaker ASo how, how are you talking to leaders about that?
Speaker BWell, part of what I talk about here is the notion of experimentation.
Speaker BSo actually when I talk to leaders in my day job with prospects, with customers, we talk a lot about the experimentation angle of the Amplitude analytics platform, which allows you both on real data, but also based on synthetic data, to go and run experiments.
Speaker BAnd with the arrival of AI, you can literally have agents running either fully autonomously or fully or with human checkpoints, experiments all the time.
Speaker BThat enables you to fine tune getting into deeper levels of insight what might actually work before you fully implement it.
Speaker BSo this, this muscle, this discipline of experimentation, I think is critical to your business.
Speaker AYeah, a really great.
Speaker AI'm making a note of that.
Speaker ASo the idea is there's so much data coming in for organizations right now with AI and leadership trying to process this and think about it, they have to get comfortable with the idea.
Speaker AThere's so much.
Speaker AIt's not always going to be clean.
Speaker AThe LLMs are not always going to be clean and they're not going to be perfect.
Speaker AAnd it's like a constant journey to run these experiments on the data set you're using to fine tune it and make it better.
Speaker AY and is that where you come in or is this something that the ownership of the companies have to have to make sure they're doing?
Speaker BI mean, this is where we at Amplitude can help.
Speaker BIt's one of the many things we can help with at Amplitude in terms of our platform.
Speaker BLook, coming back to this notion of experimentation and making perfect decisions, the beautiful thing about experimentation is it allows you, typically through AB testing, to go and do experiments on a smaller subset of subset of your customer or prospect base, which means you're minimizing risk and quite frankly, you can completely reduce risk by running synthetic testing.
Speaker BSo it really allows you to run so many different what if scenarios, understand all the different variants, and then land on a decision that is optimized with the data you have in hand.
Speaker BAnd even then, of course, I mean, look, reality is that going from synthetic data into testing into implementing a full solution, or going from actual AB testing in a live environment in a smaller subset of your customers, once you bring it into full production, globally 100% of your customer base, things may pan out slightly different.
Speaker BSo again, one has to be on the ball, monitor the data and make sure that you are able and willing to drive corrections as and when you learn more.
Speaker BThat's just the reality of it.
Speaker AThomas, starting to land the plan here.
Speaker AThis has been a good one today.
Speaker AOne year from now, I'm hoping you and I have another interview.
Speaker CYeah.
Speaker AWhat are you going to be telling us about that AI and data is going to be doing for companies 12 months from now?
Speaker BWell, we have a long range vision for amplitude and it's this notion of self improving products.
Speaker BSo we believe that over time you can have a world whereby leveraging the amplitude digital analytics platform, you can actually have the machine, have the LLMs, have the AI running experiments for you, provide feedback to customers that allows you to build better products and optimize your revenue.
Speaker BNow I think between now and a year from now, I think number one, we would have made more progress than we think today.
Speaker BWe will make number one because things are changing rapidly and I think as part of that we would at amplitude have made more progress towards this notion of self improving products than where we are today.
Speaker BSo I anticipate a lot of progress.
Speaker BAgenti, I think is going to be transformative in so many industries and so many categories in terms of how you leverage technology and how that impacts your business.
Speaker BSo yeah, I think we in the year of AI and we specifically are in the year of agentic and a year from now a lot of progress would have been made.
Speaker AAre you still in a sprint a year from now?
Speaker BProbably, probably.
Speaker BRun Forest Run, right?
Speaker ARun Forest Run.
Speaker AI went to Alabama so I really appreciate the Run Forest Run comment, Thomas.
Speaker AIt's been a fun one today, my friend.
Speaker AY' all keep an eye on Thomas up to big things.
Speaker AAnd if you are wind surfing, stay out of his way.
Speaker AHe's going 30, 40 miles an hour.
Speaker AHaving fun.
Speaker AHe'll probably be giving you a yeehaw as he passes you right on.
Speaker BBen, pleasure to see you.
Speaker BThank you for your time.