If you've been used to earning a steady income
Jon Clayton:as an employee at an architect's practice, the idea of setting up
Jon Clayton:your own business in architecture.
Jon Clayton:Whilst exciting might also feel overwhelming and frankly, a bit scary.
Jon Clayton:So how did architecture designer Ian Knowles overcome his fears
Jon Clayton:to start his own practice?
Jon Clayton:And what preparation did he do to set up his architecture business?
Jon Clayton:That's exactly what we're going to be chatting about.
Jon Clayton:And this episode of architecture business club.
Jon Clayton:The weekly podcast for solo and small firm architecture practice owners,
Jon Clayton:just like you who want to build a profitable future proof architecture
Jon Clayton:business that fits around their life.
Jon Clayton:I'm the host, John Clayton.
Jon Clayton:And if you want a business in architecture that gives you more
Jon Clayton:freedom, flexibility, and fulfillment.
Jon Clayton:Then go to architecture, business club.com forward slash blueprint.
Jon Clayton:And download the architecture business blueprint.
Jon Clayton:It's the step-by-step formula to freedom for architects, architectural
Jon Clayton:technologists and architectural designers.
Jon Clayton:And it's absolutely free as a gift from me.
Jon Clayton:Now let's talk about Ian's experiences, setting up his
Jon Clayton:new business in architecture.
Jon Clayton:Ian Knowles is a Norfolk based architectural designer and the
Jon Clayton:director of Iconic Architecture.
Jon Clayton:With over 10 years in architecture and construction and a background
Jon Clayton:in architectural stonemasonry.
Jon Clayton:Iconic Architecture specializes in residential architecture from
Jon Clayton:unlocking space in existing homes to bespoke new build dwellings.
Jon Clayton:You can learn more about Ian at iconic architecture.
Jon Clayton:co.
Jon Clayton:uk.
Jon Clayton:Ian, welcome to Architecture Business Club.
Ian Knowles:Yeah.
Ian Knowles:Hi.
Ian Knowles:Thanks.
Ian Knowles:Thanks for having me.
Jon Clayton:You're very welcome.
Jon Clayton:I'm glad you could find the time to um, have a chat with me today.
Jon Clayton:Ian, tell me about how your home renovations going.
Jon Clayton:If you've got a 1930s property you've been working on for a while, haven't you?
Ian Knowles:it's a, it's a challenge.
Ian Knowles:It's, you know, I'm, I'm learning much more about certain
Ian Knowles:aspects of 1930s construction than I really probably want to.
Ian Knowles:But it's good.
Ian Knowles:It's good fun.
Ian Knowles:I've learned to hang doors and bits of plaster work and all sorts.
Ian Knowles:And yeah, learning that everything doesn't quite line up, uh, in an old property.
Jon Clayton:Certainly doesn't.
Jon Clayton:So it sounds like you're quite hands on with this project.
Ian Knowles:Yeah, well, I think, you know, I've got a background in, in
Ian Knowles:stonemasonry, so I've always got a kind of a, oh, I could probably do that, you know.
Ian Knowles:Yes, I can.
Ian Knowles:Sometimes it takes me an awful lot longer than I really want to.
Ian Knowles:One of the doors, uh, most of the doors were fine.
Ian Knowles:Because they're like 1930s, they open into the room.
Ian Knowles:I didn't really want that, because it kind of messes up the circulation.
Ian Knowles:So I flipped them, so they opened to get to the door.
Ian Knowles:Most of them were fine.
Ian Knowles:One of them is just not square.
Ian Knowles:The floor isn't, isn't level.
Ian Knowles:Then we put carpet in, I ended up taking off so much of this door and
Ian Knowles:it's, it's, it's fine now, but you know, half the door is, you know, in
Ian Knowles:the bin cause I've, you know, scraped or sawed or just kind of, yeah, botched
Ian Knowles:it into the existing door opening, but it works and it's, you know, it's good.
Jon Clayton:It reminds me of one one of the, the second property that we
Jon Clayton:bought as a family, it was a 1960s semi, and it needed everything doing to it.
Jon Clayton:It just, just reminds me of that.
Jon Clayton:And then I'll let you in the little secret if you didn't realize
Jon Clayton:already, but they are never finished.
Jon Clayton:Like you just get to the point where you think you've got it all done and then
Jon Clayton:you'll be, you'll be starting again.
Jon Clayton:So It's an ongoing, it's going to be an ongoing project, I suspect for some time.
Jon Clayton:We are going to talk about your recent experience is setting up your practice,
Jon Clayton:Iconic Architecture, so that anybody else that's thinking about setting up
Jon Clayton:their own architecture practice can benefit from your experience on this.
Jon Clayton:I'm really looking forward to this conversation.
Jon Clayton:I think it's going to be really interesting.
Jon Clayton:It can feel quite scary though, leaving a a salaried position
Jon Clayton:and starting a new practice.
Jon Clayton:So what was your biggest fear before going it alone?
Ian Knowles:From a lot of my career, I just didn't even think about it.
Ian Knowles:I just didn't think it was a thing I could do.
Ian Knowles:You know, it's kind of that, that fear of finding the clients, of
Ian Knowles:it working, all the pressure.
Ian Knowles:I think it's a mixture of those.
Ian Knowles:It's just, you know, it's the reality of running a business, finding the work is,
Ian Knowles:was probably my biggest fear, probably still is my biggest fear, but it's,
Ian Knowles:um, you know, the, the position of kind of agency about it now is different.
Jon Clayton:Got it.
Jon Clayton:Yeah.
Jon Clayton:I would imagine that's, that's probably one of the common fears that,
Jon Clayton:that most Practice owners have when they're first looking to start out.
Jon Clayton:Obviously there's a lot of practical stuff that needs to be done, but that
Jon Clayton:fear of, am I going to have enough work?
Jon Clayton:Where's the work going to come from?
Jon Clayton:That's something that a lot of people will have experienced that are
Jon Clayton:listening to this episode, I'm sure.
Jon Clayton:that's going to really resonate with people.
Jon Clayton:One thing that you did do though, um, in preparation, you did write a business
Jon Clayton:plan before you launched your business.
Jon Clayton:So could you tell me about.
Jon Clayton:What key elements that included and perhaps how that's helped so far.
Ian Knowles:It's a really important thing of stepping out of being kind of
Ian Knowles:an employee and thinking about, what your business wants to be, how you want to
Ian Knowles:do, how you want to run your business.
Ian Knowles:You know, lots of different sort of templates or methods to produce one,
Ian Knowles:but it really refines down what your business is, who you're compared to.
Ian Knowles:What are your key performance things you want to look at?
Ian Knowles:How do you want to market yourself?
Ian Knowles:And also really importantly, you're starting to look at the financial side.
Ian Knowles:what's your cash flow plan?
Ian Knowles:And that's that can be very different from your experience in practice.
Ian Knowles:Thinking about what your base rate for your finances are.
Ian Knowles:Suddenly it's not just how much you're getting paid.
Ian Knowles:It is.
Ian Knowles:Your software, your insurances, the downtime, everything's got to be factored
Ian Knowles:in for it to be a viable business.
Ian Knowles:I think that is a snapshot of it.
Jon Clayton:That's really interesting.
Jon Clayton:I recall that when I worked in practices previously, before I set
Jon Clayton:up my own business, that sometimes we'd, we'd see the, the rates.
Jon Clayton:Like our rate that we got charged out at, and it was usually multiple times
Jon Clayton:more than the wages that we received.
Jon Clayton:And, and it was always that thing of like, wow, they're charging
Jon Clayton:this much money for, for my time, I, should be getting paid more.
Jon Clayton:And probably was a bit of naivety there for most of us employees as
Jon Clayton:to you actually do need to charge.
Jon Clayton:I'm sure that in doing your business plan, you crunching those
Jon Clayton:numbers thinking, well, you've got to cover all those expenses.
Jon Clayton:You've got to allow for the fact that you aren't going to be fee earning a hundred
Jon Clayton:percent of your time while you're working.
Jon Clayton:So, yeah, it was, it's quite a sobering exercise.
Jon Clayton:Looking at those numbers for sure,
Jon Clayton:but very useful one.
Ian Knowles:There's a side of it as well.
Ian Knowles:It's like, as an employee, you might see your charge out rate or your hourly rate.
Ian Knowles:Yeah.
Ian Knowles:And there'll be a huge difference, but you know, the business cost is probably
Ian Knowles:somewhere between 2 for your salary.
Ian Knowles:So you know, instantly it's the distance between the two isn't that much.
Ian Knowles:And I'm keeping myself quite lean at the moment.
Ian Knowles:I'm working from home.
Ian Knowles:I'm doing a lot of the marketing and all those sorts of things myself, so
Ian Knowles:I'm not having those outlay costs.
Ian Knowles:But.
Ian Knowles:as a business grows and becomes more viable, you have to hand those kind
Ian Knowles:of hats off and start having a wider kind of system to, to do marketing and
Ian Knowles:do lead generation, do your website, otherwise your time, your valuable
Ian Knowles:time is split up too much that you can't run the business effectively.
Jon Clayton:So in that, the beginning when when you're
Jon Clayton:starting out, you've probably got more time than money available.
Jon Clayton:So it doesn't make sense to do a lot more of those tasks yourself, but as
Jon Clayton:your practice grows, then that time is you've only got a finite amount of it.
Jon Clayton:Whereas in theory, we can always earn more money.
Jon Clayton:So, that's sort of having that strategy about outsourcing or hiring.
Jon Clayton:Once more work comes in and you get more established is a good approach.
Jon Clayton:But yeah, I think a lot of people probably DIY pretty much
Jon Clayton:everything in the beginning.
Jon Clayton:And some of us probably DIY things for a bit too long and actually stifle the
Jon Clayton:growth of our businesses potentially.
Jon Clayton:We don't get taught how to run a business at architecture school.
Jon Clayton:So we could be forgiven for making a few mistakes along the way.
Jon Clayton:So it is important to fill those knowledge gaps.
Jon Clayton:And I feel that actually the responsibility is still on us to
Jon Clayton:fill those knowledge gaps on the business side of architecture, even
Jon Clayton:though we don't get taught it when we go to university or college.
Jon Clayton:So really interested to know how you filled those knowledge gaps.
Ian Knowles:Yeah, it's, it's so true.
Ian Knowles:Architectural.
Ian Knowles:You don't, you don't learn about the side of business.
Ian Knowles:A bit like kind of technical stuff.
Ian Knowles:You don't learn, but I've been fortunate that one of the practices
Ian Knowles:I work for gave me quite a lot of exposure to the financial side to
Ian Knowles:financing to doing fee proposals.
Ian Knowles:And that has kind of given me a good baseline to kind of
Ian Knowles:build off for my own practice.
Ian Knowles:I think.
Ian Knowles:you've got to look and explore how people are doing it.
Ian Knowles:One of those ways is, is doing a it's finding podcasts online and listening
Ian Knowles:to how other people do, like your one is really good and you've kind of got
Ian Knowles:some other business support systems in place to help people kind of have
Ian Knowles:a blueprint for what to do next.
Ian Knowles:There's a number of kind of architecture ones out there in the
Ian Knowles:field, but then also it's useful to look outside of your business.
Ian Knowles:At how other people run businesses, because there's, There's really important
Ian Knowles:ways that are really different ways you can approach the same problem.
Ian Knowles:I think that's probably my advice.
Jon Clayton:Absolutely.
Jon Clayton:So check out some of the resources that are available to us, um,
Jon Clayton:that are industry specific,
Jon Clayton:but don't limit yourself to just resources specifically for architects
Jon Clayton:or architecture practices, because there's actually some really valuable
Jon Clayton:stuff out there that's, um, whether it's kind of general business and
Jon Clayton:marketing advice or, or advice for other industries that's still transferable
Jon Clayton:and applicable to what we do.
Jon Clayton:I
Ian Knowles:Yeah.
Ian Knowles:Also, I'd mention that, you know, for me, I've There's a local schemes.
Ian Knowles:So there's government run schemes.
Ian Knowles:So for me locally, there's the VIPC and they run workshops, networking events.
Ian Knowles:They have like online courses.
Ian Knowles:And that has been useful to, to fill some gaps of that kind of research.
Ian Knowles:I found that speaking to people, even just picking up the, you know, reaching
Ian Knowles:out to people either in your network or in, you know, business people, you know.
Ian Knowles:speaking to them, do some research, then you go out and speak to some
Ian Knowles:people and they'll really help kind of put the jigsaw pieces together.
Ian Knowles:And you'd be surprised at how often people are open to just having a
Ian Knowles:coffee, you know, buying a coffee and they will, they'll have a chat with
Ian Knowles:you and it will be really valuable.
Ian Knowles:It will almost be more valuable than your research, but you should
Ian Knowles:also do your research so you can, you can ask the right questions.
Ian Knowles:I
Jon Clayton:most people are willing to help.
Jon Clayton:As you say, like if you've got an opportunity to get to some networking
Jon Clayton:events or you have an existing network of business connections, people that
Jon Clayton:are already running their own business, then absolutely, yeah, go meet them for
Jon Clayton:a coffee and ask them a few questions.
Jon Clayton:And I'm, most of them will be very glad to help out.
Jon Clayton:And the other point you mentioned, which we don't want to overlook
Jon Clayton:is, about the support through.
Jon Clayton:You know, regional schemes, I also benefited from quite a bit of free
Jon Clayton:support actually over the years.
Jon Clayton:I think when I moved back up in Lancashire, initially I contacted
Jon Clayton:a local agency for one of the councils, a business growth.
Jon Clayton:With the council and got a load of support to help write a business plan and, in
Jon Clayton:later years accessed hours and hours of training courses that in person training.
Jon Clayton:That was all paid for and covered through, um.
Jon Clayton:Well, actually, that one was the new Anglia growth hub, give them a shout out.
Jon Clayton:They'd had a lot of training courses available in East Anglia, but I'm sure
Jon Clayton:there's the equivalent to, you know, other areas across the country too.
Jon Clayton:Ian, you decided to set up as.
Jon Clayton:A limited company rather than a sole trader.
Jon Clayton:What, what led you to that decision?
Ian Knowles:think it's.
Ian Knowles:it's, it's kind
Ian Knowles:of a slightly more risk adverse option that the, your finances they're
Ian Knowles:more tied to the limited company than they are to you personally,
Ian Knowles:but working as a sole trader.
Ian Knowles:Also I had a conversation with one of my contacts, um, about kind of insurance.
Ian Knowles:It's, and his, his experience was going from a sole trader to a limited company.
Ian Knowles:He then had this, I wonder if, how do you How do you continue on your insurances?
Ian Knowles:Because they're tied to a different business entity.
Ian Knowles:So for me, it's, it's not a huge cost to run your own business.
Ian Knowles:Okay.
Ian Knowles:There are more kind of things, hoops to jump through, but it's, I think
Ian Knowles:it's a more viable long term option.
Ian Knowles:Especially if you've got, if you, if you want to be ambitious and kind of go for
Ian Knowles:a sustainable large business, I think it's the best option or larger business.
Jon Clayton:Yeah, I would agree with that.
Jon Clayton:I think when I decided to go limited, cause I actually did start out as a sole
Jon Clayton:trader many years ago and it was upon advice from my accountant, To go limited,
Jon Clayton:he was asking about the nature of the work and how secure the work was going to be.
Jon Clayton:Was it going to be repeating client work every month?
Jon Clayton:Or was it going to be kind of different projects and a
Jon Clayton:number of different clients?
Jon Clayton:And I think the sort of risk point of view, given the nature of the
Jon Clayton:work I was doing, it wasn't kind of repeat work that was regular.
Jon Clayton:We decided that limited was the way to go for that limited liability.
Jon Clayton:So I could totally understand why you've decided to make that choice now.
Jon Clayton:So, yeah, I think that's the right decision.
Jon Clayton:A new business.
Jon Clayton:I mean, it can be, it can be costly and income can be patchy at first.
Jon Clayton:Do you have any tips on financing a new business?
Ian Knowles:So from my own experience, it was a cold start business.
Ian Knowles:So I've, I've got, I've approached it.
Ian Knowles:I've sought out a startup loan and that has, that has helped me invest in some of
Ian Knowles:the initial startup costs of computers and marketing efforts and items around that.
Ian Knowles:Which you also need, you know, you need a business plan and a cash cut
Ian Knowles:cashflow plan to get that, that loan.
Ian Knowles:I had started some initial discussions to get some work in line.
Ian Knowles:But it ended up being more of a cold start than I was expecting.
Ian Knowles:It's first three to six months of a business are going to be difficult.
Ian Knowles:So if you can make some savings, you've got that.
Ian Knowles:You've got a significant reduction in your stress, but I would say, you
Ian Knowles:know, you've just got to, you've got to find some sort of financial model
Ian Knowles:and also have some plan B's and C's, you know, how are you going to finance
Ian Knowles:your life if, the money runs out.
Ian Knowles:You just have that in place that should certain things happen that you can
Ian Knowles:go, right, I'm, you know, this isn't working, I'm going to go do some part
Ian Knowles:time, or this isn't working, I'm going to work for a practice contract for
Ian Knowles:six months to build up to make sure that the bills are paid and you are
Ian Knowles:not driving yourself into the ground.
Ian Knowles:always going to be a struggle and everyone I speak to is like the start of a business
Ian Knowles:is always a struggle and you kind of got to aim for getting to about a year and
Ian Knowles:things will start mellowing, but yeah, it's probably not, I'm, I'm kind of
Ian Knowles:thinking three years is the time where things are like, okay, that's kind of,
Ian Knowles:of, it's,
Ian Knowles:it's now running.
Ian Knowles:It's now a business.
Ian Knowles:It's now, and it's now a thing.
Ian Knowles:I don't think there's, there's not kind of one solution.
Ian Knowles:It's just, you've got to kind of have a bit of faith in yourself
Jon Clayton:So one of the things that you mentioned there is there's the
Jon Clayton:opportunity for a startup loan to help.
Jon Clayton:Get things started so that you can invest in the equipment that you need
Jon Clayton:to be able to do your job and to get everything that you need to get started.
Jon Clayton:You mentioned again about your business plan that you've done
Jon Clayton:some financial forecasting.
Jon Clayton:So that sounds like another sensible thing that that people can do.
Jon Clayton:and.
Jon Clayton:You also mentioned about having some contingency plans, which
Jon Clayton:I think is a really good idea.
Jon Clayton:So having a plan B, you have your forecasts, but then you have a plan B,
Jon Clayton:maybe even there's the plan C, so that if things don't go quite as well as
Jon Clayton:expected with your, your forecast, that You've got some other options there.
Jon Clayton:So I think that's a really kind of sensible approach.
Jon Clayton:I think also what you mentioned, that idea of, maybe it not really being a
Jon Clayton:business for the first couple of years or so that, it's going to take you
Jon Clayton:maybe up to two, three years, to kind of get to where you want to get to.
Jon Clayton:And that's refreshing because I think sometimes we sort of think.
Jon Clayton:right, I'm in business now.
Jon Clayton:I'm going to like, the work's just going to start coming in and it's
Jon Clayton:going to be happy days and all of that.
Jon Clayton:And it can take a little bit of time to get going and get established.
Jon Clayton:It's having some realistic targets and realistic goals to work towards and
Jon Clayton:just making sure that you're focusing on just making some steady progress.
Jon Clayton:So that's it's been really interesting to hear.
Jon Clayton:To hear what you've been doing now.
Jon Clayton:There's, many different skills that are needed to set up and run a business.
Jon Clayton:Particularly if you're doing this on your own, as most people perhaps will
Jon Clayton:do when they're starting out, unless it's a partnership business, but a
Jon Clayton:lot of people are starting out as like sole practitioners in the industry.
Jon Clayton:How did you decide what to do yourself?
Jon Clayton:And.
Jon Clayton:What to outsource
Ian Knowles:I've, I've done a lot myself, to be honest, I've decided
Ian Knowles:to, at this moment, my, my time is, you know, is free essentially.
Ian Knowles:which
Ian Knowles:which I can reduce costs.
Ian Knowles:Well, I can just go, right, this time is down to marketing or this time is,
Ian Knowles:this is just, I can assign that in my head because otherwise it's just a
Ian Knowles:pure cost and I don't have, not, it's not, you know, the business kind of
Ian Knowles:of cashflow security to start outsourcing things to kind of have that responsibility
Ian Knowles:of now I have to pay that bill.
Ian Knowles:The job's been done, but, it's if the money's not there, the money's not there.
Ian Knowles:So I've kept it really lean and it's leaner than probably I'd want to be, but
Ian Knowles:you know, there's, there's kind of a plan in place that, as things start becoming
Ian Knowles:more secure, the cashflow in the pipeline builds, then I will start seeking out
Ian Knowles:the next stage to take those hats off me.
Ian Knowles:So it frees up my time to be the value add, which is, where
Ian Knowles:I'm going to add most value.
Ian Knowles:And then I'm going to end up reaping the rewards in the long term for that.
Ian Knowles:I'm not gonna burn myself out either, which is the other potential danger.
Ian Knowles:So, what's the
Jon Clayton:sounds like a very sensible approach.
Jon Clayton:Have you given some consideration to some of the, the first tasks or
Jon Clayton:responsibilities or roles within your business that you would like to delegate?
Jon Clayton:Are there certain things already in the first sort of month or so
Jon Clayton:that you're thinking, Oh, you know what, I know I've got to do this,
Jon Clayton:but it's not filling me with joy.
Jon Clayton:Are there any things in particular that you're sort of thinking it'd be
Jon Clayton:the first to outsource in the future?
Jon Clayton:Remember.
Jon Clayton:Don't forget to download the architecture business, blueprint the
Jon Clayton:step by step formula to freedom for architects, architecture, technologists,
Jon Clayton:and architecture designers.
Jon Clayton:You can grab the blueprint without any charge@architecturebusinessclub.com
Jon Clayton:forward slash blueprint.
Jon Clayton:And if you enjoy this episode, then please leave a five star review or
Jon Clayton:rating wherever you listen to podcasts.
Jon Clayton:Now, back to the show.
Ian Knowles:I think accountancy,
Ian Knowles:Accountance is is a, you know, I've shifted it probably to an end of year cost
Ian Knowles:rather than to a monthly reduced cost.
Ian Knowles:And I think that's going to be one of my initial ones that I'm just
Ian Knowles:going to have to take a hit on.
Ian Knowles:And it's, whether that happens mid year or the end of the year, cause
Ian Knowles:it's not a, it's not a skill and there's lots of value and stress
Ian Knowles:that can be taken away from that.
Ian Knowles:Cause that is the one that'd be one of the biggest things,
Ian Knowles:especially at the end of year.
Ian Knowles:That's good.
Ian Knowles:negatively impact my business and potentially going to cost me more
Ian Knowles:than it costs employing them.
Ian Knowles:So it's an easy win that one.
Jon Clayton:I would agree with that one.
Jon Clayton:I actually.
Jon Clayton:When I started out in practice, the very well, one of the very first things that
Jon Clayton:was outsourced to somebody else was like the accounting I did bookkeeping in house,
Jon Clayton:but I paid for a cloud based accounting software on a monthly subscription.
Jon Clayton:So I did do that myself.
Jon Clayton:But we're using a really easy to use online platform.
Jon Clayton:But the actual, sorting out the company accounts, tax returns, all of that stuff,
Jon Clayton:I outsourced all of that from day one, because I was just like, this is just
Jon Clayton:not my area of expertise and I was just.
Jon Clayton:Would have been so worried about getting something wrong.
Jon Clayton:that I just thought that's just one thing that I'm just happy to pay for
Jon Clayton:because I didn't want the stress.
Ian Knowles:Yeah, like you, I've already, I'm already using an online platform or
Ian Knowles:you're using a platform that is, yeah.
Ian Knowles:And it's, it's kind of putting the processes in place Cause if you don't
Ian Knowles:put them in now, when it's life is maybe stressful, but easier that as soon as
Ian Knowles:life becomes harder and stressful, you, these, you know, your habits will slip.
Ian Knowles:I think definitely that way they're going to be worth, worth, worth investing in.
Ian Knowles:And then after that, I'm really, I don't know how the business is going to grow.
Ian Knowles:It's going to be a shift of what's costing me more than is returning the benefit.
Ian Knowles:So that is potentially admin kind of lead generation elements and kind of
Ian Knowles:project management and whether or not that is more of a project management
Ian Knowles:system where it just means that I'm only inputting the data once.
Ian Knowles:So I'm not using spreadsheets here and, you know, you're trying to track
Ian Knowles:dates really like, have I done that?
Ian Knowles:I can see kind of value payback on that, reducing that time.
Ian Knowles:I'm going to have to see how, how everything else grows.
Ian Knowles:Websites, kind of social media elements.
Ian Knowles:It's kind of things that in the future will be easier to take that
Ian Knowles:half and hand to someone else.
Ian Knowles:Cause so many of these things, you need the consistency, you need someone
Ian Knowles:working on it week by week to maintain the kind of your, your brand image
Ian Knowles:or, whatever KPI you want for it.
Ian Knowles:You need that consistency and that effort.
Ian Knowles:And it's, that time is quickly going to get absorbed with doing, doing
Ian Knowles:the job and putting in the work.
Jon Clayton:Absolutely.
Jon Clayton:I think something just worth mentioning actually is before
Jon Clayton:you, before you outsource or hire.
Jon Clayton:Is to always just go back to that task list, all those different roles and
Jon Clayton:responsibilities that you have within your business, and then playing devil's
Jon Clayton:advocate and just questioning whether everything's absolutely essential or not.
Jon Clayton:And then go through like a process of.
Jon Clayton:Elimination, getting rid of some of the things that maybe aren't serving your
Jon Clayton:business because things can change.
Jon Clayton:There can be something that feels like it's working for some time
Jon Clayton:and then, you know, six months down the line, you're still doing it and
Jon Clayton:not getting the results from it.
Jon Clayton:So there can be things you can just stop doing altogether.
Jon Clayton:And then I think automation, you mentioned that about, you know, project management
Jon Clayton:system, automate before delegates.
Jon Clayton:And then the sort of delegation and high outsourcing or hiring.
Jon Clayton:That should be the kind of last option after you've gone through that exercise.
Jon Clayton:You know, you've got, you've got time to figure all that out
Jon Clayton:cause it's still early days yet.
Jon Clayton:We'll talk a little bit about your area of specialism, your niche.
Jon Clayton:So your, your specialism is it's residential architecture and you plan to
Jon Clayton:expand into retrofit and sustainability.
Jon Clayton:Let's say.
Jon Clayton:Tell me a little bit about, those areas and.
Jon Clayton:Also, what, why do you think it's important to have a
Jon Clayton:specialism in the first place?
Jon Clayton:Because it could have just been like general architecture.
Jon Clayton:We do everything.
Jon Clayton:So why, why hone in on those particular specialisms?
Ian Knowles:Architecture isn't, I won't say crowded market, but once you do
Ian Knowles:your business plan, you'll look at your competitors and you'll look at, there's,
Ian Knowles:there's kind of tiers of competitors.
Ian Knowles:There's the sole traders, there's, you know, you've got, architects,
Ian Knowles:technologists, you've got one man bands, you've got small companies.
Ian Knowles:You might get some companies up to kind of 10, you know, locally,
Ian Knowles:most of them aren't that big.
Ian Knowles:There's a couple of bigger players, but they also work across the country.
Ian Knowles:And how are you going to differentiate yourself in the market?
Ian Knowles:How are you going to build a kind of brand about what you
Ian Knowles:do that people can remember?
Ian Knowles:Like, oh, that subject comes up, you know.
Ian Knowles:one of them could be for me, it's like retrofit.
Ian Knowles:I think it's a really interesting subject.
Ian Knowles:I think it's going to be a growing market.
Ian Knowles:You see the numbers about the existing dwellings we've got and the ones that
Ian Knowles:aren't, achieving a good level of comfort and energy efficiency, then there's,
Ian Knowles:there's going to have, you know, that market is hopefully going to grow.
Ian Knowles:And I can see a lot of opportunities and projects that I've worked on where
Ian Knowles:those conversations haven't happened.
Ian Knowles:They haven't happened early enough.
Ian Knowles:You know, you kind of got to go around to a project and go like,
Ian Knowles:what do you want to achieve?
Ian Knowles:How, how are you living in this?
Ian Knowles:Is there anything that you, you don't like and you can improve that.
Ian Knowles:And that's kind of the comfort key and the energy efficiency key kind of come in.
Ian Knowles:You know, one, you might be spending an awful lot of money on heating your house,
Ian Knowles:but also if your house is getting boiling hot in the summer and freezing cold in
Ian Knowles:the winter, you're not enjoying that space and your house is one, if not the
Ian Knowles:biggest investment you make in your life.
Ian Knowles:You sometimes have opportunities to, whether you're renovating it or
Ian Knowles:you're putting an extension on, then maybe that's an opportunity at that
Ian Knowles:moment to go, let's sort it out.
Ian Knowles:So that's kind of why I'm kind of going down the specialism route.
Ian Knowles:I think residential architecture, it's, especially as a small single
Ian Knowles:practice, it's, I'm not going to be able to compete with larger practices.
Ian Knowles:on commercial builds because it's a different business
Ian Knowles:to business interaction.
Ian Knowles:Really.
Ian Knowles:I think, I could do the work, but that's not really the way I don't
Ian Knowles:think that's the really way the majority of businesses really function.
Ian Knowles:So you're going to be fighting in a different market.
Ian Knowles:And it also means that I can have a clearer focus on who I want to talk to.
Ian Knowles:And how I speak to people about who I want to talk to, you know, there's kind
Ian Knowles:of the elevator pitch side where when you go to a networking event, when you
Ian Knowles:explain your business, you don't want to be giving them a five minute conversation
Ian Knowles:about all the skills you can do.
Ian Knowles:You want to be giving them a snappy thing saying, you know, I help people with
Ian Knowles:residential architecture and, you know, if it's an existing building, I can help them
Ian Knowles:with retrofit rather than, I've worked across, education projects, enthusiastical
Ian Knowles:projects, conservation, all very different needs, all very different clients, kind
Ian Knowles:of useful skills, but it's not a, it's not an easy sales package, I would say.
Jon Clayton:That's a good point.
Jon Clayton:There's a few, there's a few things that you mentioned there.
Jon Clayton:So having a specialism makes it easier.
Jon Clayton:To hone in on your messaging with your elevator pitch, makes it
Jon Clayton:easier to be able to package up your services in a way that makes sense.
Jon Clayton:Also, you mentioned this.
Jon Clayton:practical point there with just the size of the practice that has a small
Jon Clayton:practice starting out that, You know,
Jon Clayton:it
Jon Clayton:wouldn't make sense to be pitching for like a skyscraper or a new hospital.
Jon Clayton:So obviously those smaller size projects make sense in the first instance.
Jon Clayton:And the other thing you mentioned was about being a growing market for that
Jon Clayton:and I think that's something that I, I think we could all agree on that, that,
Jon Clayton:given the state of Britain's housing stock and housing crisis and climate change,
Jon Clayton:and all of those factors that it would seem that that's only going to grow.
Jon Clayton:I think that it's just,
Jon Clayton:going to continue to grow.
Jon Clayton:This probably needs to be a little bit more awareness, with the general public
Jon Clayton:that might be considering perhaps a.
Jon Clayton:regular home extension project or renovation that might not be aware of
Jon Clayton:the opportunity that they have with that property, to really improve its
Jon Clayton:energy efficiency and comfort, by going for a more of a retrofit project.
Jon Clayton:So, we probably as architects and architectural technologists have
Jon Clayton:a responsibility to educate the general public on that, because
Jon Clayton:if we don't educate them on it, nobody else is going to do it.
Jon Clayton:I think you've got some really interesting specialisms there.
Jon Clayton:Ian, I also wanted to ask about getting clients, essentially.
Jon Clayton:I know this is early days for you, but could you perhaps tell me how,
Jon Clayton:how you got your, your first clients or if you've got any recommendations
Jon Clayton:for us on, on getting clients.
Jon Clayton:I love
Ian Knowles:There's a mixture of approaches.
Ian Knowles:I think, if you've got the opportunity to try and leverage previous working
Ian Knowles:relationships as much as you can, because they're, they're people that are.
Ian Knowles:know,
Ian Knowles:have an understanding of your skill in the market.
Ian Knowles:And as a, as a new business, you don't have that kind of background, you know?
Ian Knowles:I think direct, direct interaction is, is your, is, is probably the key
Ian Knowles:is, you know, the majority of my main winning is through directly reaching
Ian Knowles:out to people and kind of entering into a conversation and having a chat with
Ian Knowles:them and keeping my foot in the door.
Ian Knowles:I'm doing a lot of other things around that in kind of long term preparation
Ian Knowles:or in, kind of business positioning and kind of business, they might have
Ian Knowles:a nice conversation and they look you up at least, you know, that's why the
Ian Knowles:website and social media is there.
Ian Knowles:Is it because it gives me the, kind of the social kind of brand, like
Ian Knowles:I'm, I'm, I'm a proper business.
Ian Knowles:I'm running a business.
Ian Knowles:it exists.
Ian Knowles:I'm trialing using, uh, online platforms like an online lead generation platform.
Ian Knowles:I'm giving it a go.
Ian Knowles:I've made a financial investment in it and it's, it's, it's, you know,
Ian Knowles:it's not generated any, uh, income as of yet, but it's generating
Ian Knowles:some leads that might go somewhere.
Ian Knowles:And you've also got to think about as a new business, take as
Ian Knowles:many opportunities as you can.
Ian Knowles:as early as you can, because you're refining your ability to win clients.
Ian Knowles:So even if you go to a, even if you don't win a project, the fact that you've gone
Ian Knowles:through the process of having a chat, chat, chat with a client, reflect on
Ian Knowles:that chat, think about why you may not have got that, you know, it might not
Ian Knowles:have been the right project for you, it might have been the right client, that's
Ian Knowles:fine, but kind of see, see the wins in also, or in the failures almost, so.
Ian Knowles:A lot of the things I'm approaching, it's just, you know, even networking,
Ian Knowles:it's, it's improving that elevator pitch.
Ian Knowles:It's kind of your ability to talk to people and kind of get them on side.
Ian Knowles:It's just got to take any opportunity, knock on as many doors,
Jon Clayton:I love that.
Jon Clayton:I love that.
Jon Clayton:take up, take every opportunity.
Jon Clayton:I like the knocking on doors.
Jon Clayton:The fact that you, you talked about the direct outreach as well.
Jon Clayton:I think sometimes in business, there's a tendency sometimes to do the things
Jon Clayton:that feel comfortable and easy when particularly it comes to lead generation.
Jon Clayton:And somebody may say, Oh, I don't understand.
Jon Clayton:that I've, I've.
Jon Clayton:I've been posting like every day on Instagram or Facebook or
Jon Clayton:LinkedIn for like the last three months and I've not got any.
Jon Clayton:Not got any leads out of it.
Jon Clayton:There's the thing that that type of stuff, it can help build some brand awareness.
Jon Clayton:But it can be quite difficult to get clients from that, particularly
Jon Clayton:if you don't have a really robust follow up posting on social
Jon Clayton:media and then engaging directly.
Jon Clayton:In conversation with them, either in the DMS or taking it to virtual
Jon Clayton:coffee or taking them out for a coffee, that sort of thing.
Jon Clayton:So, I think I liked the point that you made in about your existing network
Jon Clayton:as well, that if you've got existing connections, that if you're starting
Jon Clayton:out on your own to basically get over any kind of Pride that you might have
Jon Clayton:and, reach out to past employers, like the people that you've already worked
Jon Clayton:with that know you, they already know, like, and trust you, they've already had
Jon Clayton:experience of your work and expertise.
Jon Clayton:There's nothing wrong with doing a little bit of.
Jon Clayton:Subcontract work for a couple of other practices while you're
Jon Clayton:getting yourself better established.
Jon Clayton:And actually that can be depending on your niche or specialism.
Jon Clayton:If it's something where maybe your niche is something that you have a passion
Jon Clayton:for, but maybe on its own isn't Maybe not financially sustainable in your area, but
Jon Clayton:actually having that for your, the work that you're passionate about and then
Jon Clayton:supplementing it with something else, like some contract work can actually
Jon Clayton:make something viable that wasn't before.
Jon Clayton:It can actually become a sustainable business.
Jon Clayton:You can get a lot of repeat work that way as well.
Jon Clayton:Sometimes it can be might have a project that isn't a good fit for them and
Jon Clayton:they pass it straight on to you anyway.
Jon Clayton:So yeah, absolutely.
Jon Clayton:Leverage those connections.
Jon Clayton:Ian, if someone was thinking of setting up their own practice, I mean, is
Jon Clayton:there any sort of final recommendation you'd like to leave them with?
Jon Clayton:What would be the number one thing that you would recommend that they do
Jon Clayton:for thinking of setting up a practice?
Ian Knowles:To kind of go for it, I suppose.
Ian Knowles:There's only one way of doing it and it's kind of jopping in.
Ian Knowles:Life.
Ian Knowles:If you, if you, you feel like you're going to regret it,
Ian Knowles:you've just got to kind of do it.
Ian Knowles:Otherwise there'll always be, there'll always be a reason not to, there's
Ian Knowles:never going to be the right time.
Ian Knowles:And even if, even if it fails, don't be kind of, don't be scared of it failing
Ian Knowles:because you're not, as long as you understand or realize why it's not worked.
Ian Knowles:There's so many examples of successful business, business owners that have
Ian Knowles:failed, they really, the reason why they got to where they got was
Ian Knowles:because they, they happened to fail and they didn't let that stop them.
Ian Knowles:And they reflected on it and they changed what they did and it ended
Ian Knowles:up being something more successful.
Jon Clayton:I love that.
Jon Clayton:Yeah, there's, well documented that there's so many hugely successful
Jon Clayton:businesses that the business owners had multiple failed businesses prior to that.
Jon Clayton:But they learned from the failures and, applied, applied that.
Jon Clayton:It was just, I've just discovered another, another way that doesn't work.
Jon Clayton:So it's a success and then move on to the next one.
Jon Clayton:Ian, is there anything else you wanted to add that we haven't
Jon Clayton:covered in the conversation?
Ian Knowles:Just absorb as much as you can from anyone and try.
Ian Knowles:There's a lot of things on maybe like lead generation that you
Ian Knowles:can take with a pinch of salt.
Ian Knowles:I think, there's a lot of things about LinkedIn or Instagram lead generation
Ian Knowles:or ways to post and things like that.
Ian Knowles:And there's, there's a lot of people kind of selling kind of.
Ian Knowles:of,
Ian Knowles:You know, snake oil, um, I think out there and you've just got to find
Ian Knowles:your way and then see what works.
Ian Knowles:And I think probably your bit of advice, uh, which is fail fast,
Ian Knowles:just kind of constantly reflect and look, you know, if that's not
Ian Knowles:working, then you're a small business owner, you're in complete control.
Ian Knowles:Change it.
Jon Clayton:I love that.
Jon Clayton:Yeah.
Jon Clayton:I think, look at it like you're running a series of sort of short experiments.
Jon Clayton:just experimenting with a few different tactics to find the one that works and
Jon Clayton:you're absolutely right about There's so much out there for like lead generation,
Jon Clayton:particularly around like social media and running paid ads, that sort of thing.
Jon Clayton:And they do work for some businesses and they might work
Jon Clayton:for you, but they might not.
Jon Clayton:And that's the thing, you don't know just because it's worked for
Jon Clayton:one or the business, it doesn't necessarily mean that it's going to
Jon Clayton:work for you and your business, but it doesn't mean you shouldn't try it.
Jon Clayton:It's just recognizing that you might just need to give it a certain period of time.
Jon Clayton:to trial it out and then decide whether it's going to work or not moving forward.
Jon Clayton:That's really great advice.
Jon Clayton:So thanks for that Ian, for sharing your thoughts there.
Jon Clayton:There's just another question I'd like to ask.
Jon Clayton:It's the one I ask all of the guests.
Jon Clayton:I love to travel and to discover new places.
Jon Clayton:And I just wondered if you could share one of your favorite places and
Jon Clayton:just tell us what you love about it.
Ian Knowles:I
Ian Knowles:I think, um, well I lived in London for a few years.
Ian Knowles:I and think it's, it's just an interesting, it's interesting
Ian Knowles:fun place and I plan to stay.
Ian Knowles:We, we, I went there last summer with the kids, they got to see like the Natural
Ian Knowles:History Museum and just explore, even things like the tube is fun to them.
Ian Knowles:So, um, there's always so much to do, there's so many things to see.
Ian Knowles:Yeah, so I'm going to go to London.
Ian Knowles:Yeah,
Jon Clayton:love it.
Jon Clayton:I.
Jon Clayton:I sometimes where every time I go and visit London, I always think,
Jon Clayton:why don't I come in more often?
Jon Clayton:Because I always have such a good day out and there's so much to see there.
Jon Clayton:I don't know who it was that said it, but they say, you know, you're
Jon Clayton:bored with London, bored with life.
Jon Clayton:Like you could
Jon Clayton:do something different there every weekend for a whole year
Jon Clayton:and still not see everything.
Jon Clayton:And, there are, there is a lot you can do there for free as well, actually.
Jon Clayton:you can go for a family day out and it doesn't necessarily, I mean, it
Jon Clayton:can cost a fortune depending on what you do, but it doesn't necessarily
Jon Clayton:have to, places like you say, the Natural History Museum, the Science
Jon Clayton:Museum, great places to go and visit.
Jon Clayton:Ian, it's been a pleasure to talk with you.
Jon Clayton:So thank you so much for your time.
Jon Clayton:Could you, Remind everybody where to find you online.
Jon Clayton:Where's the best place to connect with you?
Ian Knowles:For professionals, you know, connect with me on LinkedIn,
Ian Knowles:I'm always open for a chat and kind of, you know, quite happy to, to
Ian Knowles:just be a bit of a sounding board.
Ian Knowles:Or you can check out my website, which is www.
Ian Knowles:iconic
Ian Knowles:iconic
Ian Knowles:architecture.
Ian Knowles:co.
Ian Knowles:uk.
Ian Knowles:Yeah, I think so.
Ian Knowles:And yeah, I am on Instagram and on a variety of other ones, but
Ian Knowles:it's, yeah, LinkedIn is probably the best place to contact me.
Jon Clayton:Awesome.
Jon Clayton:I'll I'll put a link to the website in the show notes, uh, so that people
Jon Clayton:can, can find you via that site.
Jon Clayton:Okay.
Jon Clayton:So thanks again, Ian.
Ian Knowles:Now, thanks, it's been a good chat.
Jon Clayton:Next time I'll be chatting with Ray brown about
Jon Clayton:foundational business education.
Jon Clayton:Thanks so much for listening to this episode of architecture business club.
Jon Clayton:If you liked this episode, think other people might enjoy it.
Jon Clayton:Or just want to show your support for the show.
Jon Clayton:Then please leave a glowing five-star review or rating wherever you listen
Jon Clayton:to podcasts, it would mean so much to me and makes it easier for new
Jon Clayton:listeners to discover the show.
Jon Clayton:And if you haven't already done, so don't forget to hit the subscribe button.
Jon Clayton:So you never miss another episode.
Jon Clayton:If you want to connect with me, you can do that on most social media
Jon Clayton:platforms, just search for at Mr.
Jon Clayton:John Clayton.
Jon Clayton:The best place to connect with me online, though is on LinkedIn.
Jon Clayton:You can find a link to my profile in the show notes.
Jon Clayton:Remember.
Jon Clayton:Running your architecture business.
Jon Clayton:Doesn't have to be hard and you don't need to do it alone.
Jon Clayton:This is architecture business club.