Jon Clayton:

If you've been used to earning a steady income

Jon Clayton:

as an employee at an architect's practice, the idea of setting up

Jon Clayton:

your own business in architecture.

Jon Clayton:

Whilst exciting might also feel overwhelming and frankly, a bit scary.

Jon Clayton:

So how did architecture designer Ian Knowles overcome his fears

Jon Clayton:

to start his own practice?

Jon Clayton:

And what preparation did he do to set up his architecture business?

Jon Clayton:

That's exactly what we're going to be chatting about.

Jon Clayton:

And this episode of architecture business club.

Jon Clayton:

The weekly podcast for solo and small firm architecture practice owners,

Jon Clayton:

just like you who want to build a profitable future proof architecture

Jon Clayton:

business that fits around their life.

Jon Clayton:

I'm the host, John Clayton.

Jon Clayton:

And if you want a business in architecture that gives you more

Jon Clayton:

freedom, flexibility, and fulfillment.

Jon Clayton:

Then go to architecture, business club.com forward slash blueprint.

Jon Clayton:

And download the architecture business blueprint.

Jon Clayton:

It's the step-by-step formula to freedom for architects, architectural

Jon Clayton:

technologists and architectural designers.

Jon Clayton:

And it's absolutely free as a gift from me.

Jon Clayton:

Now let's talk about Ian's experiences, setting up his

Jon Clayton:

new business in architecture.

Jon Clayton:

Ian Knowles is a Norfolk based architectural designer and the

Jon Clayton:

director of Iconic Architecture.

Jon Clayton:

With over 10 years in architecture and construction and a background

Jon Clayton:

in architectural stonemasonry.

Jon Clayton:

Iconic Architecture specializes in residential architecture from

Jon Clayton:

unlocking space in existing homes to bespoke new build dwellings.

Jon Clayton:

You can learn more about Ian at iconic architecture.

Jon Clayton:

co.

Jon Clayton:

uk.

Jon Clayton:

Ian, welcome to Architecture Business Club.

Ian Knowles:

Yeah.

Ian Knowles:

Hi.

Ian Knowles:

Thanks.

Ian Knowles:

Thanks for having me.

Jon Clayton:

You're very welcome.

Jon Clayton:

I'm glad you could find the time to um, have a chat with me today.

Jon Clayton:

Ian, tell me about how your home renovations going.

Jon Clayton:

If you've got a 1930s property you've been working on for a while, haven't you?

Ian Knowles:

it's a, it's a challenge.

Ian Knowles:

It's, you know, I'm, I'm learning much more about certain

Ian Knowles:

aspects of 1930s construction than I really probably want to.

Ian Knowles:

But it's good.

Ian Knowles:

It's good fun.

Ian Knowles:

I've learned to hang doors and bits of plaster work and all sorts.

Ian Knowles:

And yeah, learning that everything doesn't quite line up, uh, in an old property.

Jon Clayton:

Certainly doesn't.

Jon Clayton:

So it sounds like you're quite hands on with this project.

Ian Knowles:

Yeah, well, I think, you know, I've got a background in, in

Ian Knowles:

stonemasonry, so I've always got a kind of a, oh, I could probably do that, you know.

Ian Knowles:

Yes, I can.

Ian Knowles:

Sometimes it takes me an awful lot longer than I really want to.

Ian Knowles:

One of the doors, uh, most of the doors were fine.

Ian Knowles:

Because they're like 1930s, they open into the room.

Ian Knowles:

I didn't really want that, because it kind of messes up the circulation.

Ian Knowles:

So I flipped them, so they opened to get to the door.

Ian Knowles:

Most of them were fine.

Ian Knowles:

One of them is just not square.

Ian Knowles:

The floor isn't, isn't level.

Ian Knowles:

Then we put carpet in, I ended up taking off so much of this door and

Ian Knowles:

it's, it's, it's fine now, but you know, half the door is, you know, in

Ian Knowles:

the bin cause I've, you know, scraped or sawed or just kind of, yeah, botched

Ian Knowles:

it into the existing door opening, but it works and it's, you know, it's good.

Jon Clayton:

It reminds me of one one of the, the second property that we

Jon Clayton:

bought as a family, it was a 1960s semi, and it needed everything doing to it.

Jon Clayton:

It just, just reminds me of that.

Jon Clayton:

And then I'll let you in the little secret if you didn't realize

Jon Clayton:

already, but they are never finished.

Jon Clayton:

Like you just get to the point where you think you've got it all done and then

Jon Clayton:

you'll be, you'll be starting again.

Jon Clayton:

So It's an ongoing, it's going to be an ongoing project, I suspect for some time.

Jon Clayton:

We are going to talk about your recent experience is setting up your practice,

Jon Clayton:

Iconic Architecture, so that anybody else that's thinking about setting up

Jon Clayton:

their own architecture practice can benefit from your experience on this.

Jon Clayton:

I'm really looking forward to this conversation.

Jon Clayton:

I think it's going to be really interesting.

Jon Clayton:

It can feel quite scary though, leaving a a salaried position

Jon Clayton:

and starting a new practice.

Jon Clayton:

So what was your biggest fear before going it alone?

Ian Knowles:

From a lot of my career, I just didn't even think about it.

Ian Knowles:

I just didn't think it was a thing I could do.

Ian Knowles:

You know, it's kind of that, that fear of finding the clients, of

Ian Knowles:

it working, all the pressure.

Ian Knowles:

I think it's a mixture of those.

Ian Knowles:

It's just, you know, it's the reality of running a business, finding the work is,

Ian Knowles:

was probably my biggest fear, probably still is my biggest fear, but it's,

Ian Knowles:

um, you know, the, the position of kind of agency about it now is different.

Jon Clayton:

Got it.

Jon Clayton:

Yeah.

Jon Clayton:

I would imagine that's, that's probably one of the common fears that,

Jon Clayton:

that most Practice owners have when they're first looking to start out.

Jon Clayton:

Obviously there's a lot of practical stuff that needs to be done, but that

Jon Clayton:

fear of, am I going to have enough work?

Jon Clayton:

Where's the work going to come from?

Jon Clayton:

That's something that a lot of people will have experienced that are

Jon Clayton:

listening to this episode, I'm sure.

Jon Clayton:

that's going to really resonate with people.

Jon Clayton:

One thing that you did do though, um, in preparation, you did write a business

Jon Clayton:

plan before you launched your business.

Jon Clayton:

So could you tell me about.

Jon Clayton:

What key elements that included and perhaps how that's helped so far.

Ian Knowles:

It's a really important thing of stepping out of being kind of

Ian Knowles:

an employee and thinking about, what your business wants to be, how you want to

Ian Knowles:

do, how you want to run your business.

Ian Knowles:

You know, lots of different sort of templates or methods to produce one,

Ian Knowles:

but it really refines down what your business is, who you're compared to.

Ian Knowles:

What are your key performance things you want to look at?

Ian Knowles:

How do you want to market yourself?

Ian Knowles:

And also really importantly, you're starting to look at the financial side.

Ian Knowles:

what's your cash flow plan?

Ian Knowles:

And that's that can be very different from your experience in practice.

Ian Knowles:

Thinking about what your base rate for your finances are.

Ian Knowles:

Suddenly it's not just how much you're getting paid.

Ian Knowles:

It is.

Ian Knowles:

Your software, your insurances, the downtime, everything's got to be factored

Ian Knowles:

in for it to be a viable business.

Ian Knowles:

I think that is a snapshot of it.

Jon Clayton:

That's really interesting.

Jon Clayton:

I recall that when I worked in practices previously, before I set

Jon Clayton:

up my own business, that sometimes we'd, we'd see the, the rates.

Jon Clayton:

Like our rate that we got charged out at, and it was usually multiple times

Jon Clayton:

more than the wages that we received.

Jon Clayton:

And, and it was always that thing of like, wow, they're charging

Jon Clayton:

this much money for, for my time, I, should be getting paid more.

Jon Clayton:

And probably was a bit of naivety there for most of us employees as

Jon Clayton:

to you actually do need to charge.

Jon Clayton:

I'm sure that in doing your business plan, you crunching those

Jon Clayton:

numbers thinking, well, you've got to cover all those expenses.

Jon Clayton:

You've got to allow for the fact that you aren't going to be fee earning a hundred

Jon Clayton:

percent of your time while you're working.

Jon Clayton:

So, yeah, it was, it's quite a sobering exercise.

Jon Clayton:

Looking at those numbers for sure,

Jon Clayton:

but very useful one.

Ian Knowles:

There's a side of it as well.

Ian Knowles:

It's like, as an employee, you might see your charge out rate or your hourly rate.

Ian Knowles:

Yeah.

Ian Knowles:

And there'll be a huge difference, but you know, the business cost is probably

Ian Knowles:

somewhere between 2 for your salary.

Ian Knowles:

So you know, instantly it's the distance between the two isn't that much.

Ian Knowles:

And I'm keeping myself quite lean at the moment.

Ian Knowles:

I'm working from home.

Ian Knowles:

I'm doing a lot of the marketing and all those sorts of things myself, so

Ian Knowles:

I'm not having those outlay costs.

Ian Knowles:

But.

Ian Knowles:

as a business grows and becomes more viable, you have to hand those kind

Ian Knowles:

of hats off and start having a wider kind of system to, to do marketing and

Ian Knowles:

do lead generation, do your website, otherwise your time, your valuable

Ian Knowles:

time is split up too much that you can't run the business effectively.

Jon Clayton:

So in that, the beginning when when you're

Jon Clayton:

starting out, you've probably got more time than money available.

Jon Clayton:

So it doesn't make sense to do a lot more of those tasks yourself, but as

Jon Clayton:

your practice grows, then that time is you've only got a finite amount of it.

Jon Clayton:

Whereas in theory, we can always earn more money.

Jon Clayton:

So, that's sort of having that strategy about outsourcing or hiring.

Jon Clayton:

Once more work comes in and you get more established is a good approach.

Jon Clayton:

But yeah, I think a lot of people probably DIY pretty much

Jon Clayton:

everything in the beginning.

Jon Clayton:

And some of us probably DIY things for a bit too long and actually stifle the

Jon Clayton:

growth of our businesses potentially.

Jon Clayton:

We don't get taught how to run a business at architecture school.

Jon Clayton:

So we could be forgiven for making a few mistakes along the way.

Jon Clayton:

So it is important to fill those knowledge gaps.

Jon Clayton:

And I feel that actually the responsibility is still on us to

Jon Clayton:

fill those knowledge gaps on the business side of architecture, even

Jon Clayton:

though we don't get taught it when we go to university or college.

Jon Clayton:

So really interested to know how you filled those knowledge gaps.

Ian Knowles:

Yeah, it's, it's so true.

Ian Knowles:

Architectural.

Ian Knowles:

You don't, you don't learn about the side of business.

Ian Knowles:

A bit like kind of technical stuff.

Ian Knowles:

You don't learn, but I've been fortunate that one of the practices

Ian Knowles:

I work for gave me quite a lot of exposure to the financial side to

Ian Knowles:

financing to doing fee proposals.

Ian Knowles:

And that has kind of given me a good baseline to kind of

Ian Knowles:

build off for my own practice.

Ian Knowles:

I think.

Ian Knowles:

you've got to look and explore how people are doing it.

Ian Knowles:

One of those ways is, is doing a it's finding podcasts online and listening

Ian Knowles:

to how other people do, like your one is really good and you've kind of got

Ian Knowles:

some other business support systems in place to help people kind of have

Ian Knowles:

a blueprint for what to do next.

Ian Knowles:

There's a number of kind of architecture ones out there in the

Ian Knowles:

field, but then also it's useful to look outside of your business.

Ian Knowles:

At how other people run businesses, because there's, There's really important

Ian Knowles:

ways that are really different ways you can approach the same problem.

Ian Knowles:

I think that's probably my advice.

Jon Clayton:

Absolutely.

Jon Clayton:

So check out some of the resources that are available to us, um,

Jon Clayton:

that are industry specific,

Jon Clayton:

but don't limit yourself to just resources specifically for architects

Jon Clayton:

or architecture practices, because there's actually some really valuable

Jon Clayton:

stuff out there that's, um, whether it's kind of general business and

Jon Clayton:

marketing advice or, or advice for other industries that's still transferable

Jon Clayton:

and applicable to what we do.

Jon Clayton:

I

Ian Knowles:

Yeah.

Ian Knowles:

Also, I'd mention that, you know, for me, I've There's a local schemes.

Ian Knowles:

So there's government run schemes.

Ian Knowles:

So for me locally, there's the VIPC and they run workshops, networking events.

Ian Knowles:

They have like online courses.

Ian Knowles:

And that has been useful to, to fill some gaps of that kind of research.

Ian Knowles:

I found that speaking to people, even just picking up the, you know, reaching

Ian Knowles:

out to people either in your network or in, you know, business people, you know.

Ian Knowles:

speaking to them, do some research, then you go out and speak to some

Ian Knowles:

people and they'll really help kind of put the jigsaw pieces together.

Ian Knowles:

And you'd be surprised at how often people are open to just having a

Ian Knowles:

coffee, you know, buying a coffee and they will, they'll have a chat with

Ian Knowles:

you and it will be really valuable.

Ian Knowles:

It will almost be more valuable than your research, but you should

Ian Knowles:

also do your research so you can, you can ask the right questions.

Ian Knowles:

I

Jon Clayton:

most people are willing to help.

Jon Clayton:

As you say, like if you've got an opportunity to get to some networking

Jon Clayton:

events or you have an existing network of business connections, people that

Jon Clayton:

are already running their own business, then absolutely, yeah, go meet them for

Jon Clayton:

a coffee and ask them a few questions.

Jon Clayton:

And I'm, most of them will be very glad to help out.

Jon Clayton:

And the other point you mentioned, which we don't want to overlook

Jon Clayton:

is, about the support through.

Jon Clayton:

You know, regional schemes, I also benefited from quite a bit of free

Jon Clayton:

support actually over the years.

Jon Clayton:

I think when I moved back up in Lancashire, initially I contacted

Jon Clayton:

a local agency for one of the councils, a business growth.

Jon Clayton:

With the council and got a load of support to help write a business plan and, in

Jon Clayton:

later years accessed hours and hours of training courses that in person training.

Jon Clayton:

That was all paid for and covered through, um.

Jon Clayton:

Well, actually, that one was the new Anglia growth hub, give them a shout out.

Jon Clayton:

They'd had a lot of training courses available in East Anglia, but I'm sure

Jon Clayton:

there's the equivalent to, you know, other areas across the country too.

Jon Clayton:

Ian, you decided to set up as.

Jon Clayton:

A limited company rather than a sole trader.

Jon Clayton:

What, what led you to that decision?

Ian Knowles:

think it's.

Ian Knowles:

it's, it's kind

Ian Knowles:

of a slightly more risk adverse option that the, your finances they're

Ian Knowles:

more tied to the limited company than they are to you personally,

Ian Knowles:

but working as a sole trader.

Ian Knowles:

Also I had a conversation with one of my contacts, um, about kind of insurance.

Ian Knowles:

It's, and his, his experience was going from a sole trader to a limited company.

Ian Knowles:

He then had this, I wonder if, how do you How do you continue on your insurances?

Ian Knowles:

Because they're tied to a different business entity.

Ian Knowles:

So for me, it's, it's not a huge cost to run your own business.

Ian Knowles:

Okay.

Ian Knowles:

There are more kind of things, hoops to jump through, but it's, I think

Ian Knowles:

it's a more viable long term option.

Ian Knowles:

Especially if you've got, if you, if you want to be ambitious and kind of go for

Ian Knowles:

a sustainable large business, I think it's the best option or larger business.

Jon Clayton:

Yeah, I would agree with that.

Jon Clayton:

I think when I decided to go limited, cause I actually did start out as a sole

Jon Clayton:

trader many years ago and it was upon advice from my accountant, To go limited,

Jon Clayton:

he was asking about the nature of the work and how secure the work was going to be.

Jon Clayton:

Was it going to be repeating client work every month?

Jon Clayton:

Or was it going to be kind of different projects and a

Jon Clayton:

number of different clients?

Jon Clayton:

And I think the sort of risk point of view, given the nature of the

Jon Clayton:

work I was doing, it wasn't kind of repeat work that was regular.

Jon Clayton:

We decided that limited was the way to go for that limited liability.

Jon Clayton:

So I could totally understand why you've decided to make that choice now.

Jon Clayton:

So, yeah, I think that's the right decision.

Jon Clayton:

A new business.

Jon Clayton:

I mean, it can be, it can be costly and income can be patchy at first.

Jon Clayton:

Do you have any tips on financing a new business?

Ian Knowles:

So from my own experience, it was a cold start business.

Ian Knowles:

So I've, I've got, I've approached it.

Ian Knowles:

I've sought out a startup loan and that has, that has helped me invest in some of

Ian Knowles:

the initial startup costs of computers and marketing efforts and items around that.

Ian Knowles:

Which you also need, you know, you need a business plan and a cash cut

Ian Knowles:

cashflow plan to get that, that loan.

Ian Knowles:

I had started some initial discussions to get some work in line.

Ian Knowles:

But it ended up being more of a cold start than I was expecting.

Ian Knowles:

It's first three to six months of a business are going to be difficult.

Ian Knowles:

So if you can make some savings, you've got that.

Ian Knowles:

You've got a significant reduction in your stress, but I would say, you

Ian Knowles:

know, you've just got to, you've got to find some sort of financial model

Ian Knowles:

and also have some plan B's and C's, you know, how are you going to finance

Ian Knowles:

your life if, the money runs out.

Ian Knowles:

You just have that in place that should certain things happen that you can

Ian Knowles:

go, right, I'm, you know, this isn't working, I'm going to go do some part

Ian Knowles:

time, or this isn't working, I'm going to work for a practice contract for

Ian Knowles:

six months to build up to make sure that the bills are paid and you are

Ian Knowles:

not driving yourself into the ground.

Ian Knowles:

always going to be a struggle and everyone I speak to is like the start of a business

Ian Knowles:

is always a struggle and you kind of got to aim for getting to about a year and

Ian Knowles:

things will start mellowing, but yeah, it's probably not, I'm, I'm kind of

Ian Knowles:

thinking three years is the time where things are like, okay, that's kind of,

Ian Knowles:

of, it's,

Ian Knowles:

it's now running.

Ian Knowles:

It's now a business.

Ian Knowles:

It's now, and it's now a thing.

Ian Knowles:

I don't think there's, there's not kind of one solution.

Ian Knowles:

It's just, you've got to kind of have a bit of faith in yourself

Jon Clayton:

So one of the things that you mentioned there is there's the

Jon Clayton:

opportunity for a startup loan to help.

Jon Clayton:

Get things started so that you can invest in the equipment that you need

Jon Clayton:

to be able to do your job and to get everything that you need to get started.

Jon Clayton:

You mentioned again about your business plan that you've done

Jon Clayton:

some financial forecasting.

Jon Clayton:

So that sounds like another sensible thing that that people can do.

Jon Clayton:

and.

Jon Clayton:

You also mentioned about having some contingency plans, which

Jon Clayton:

I think is a really good idea.

Jon Clayton:

So having a plan B, you have your forecasts, but then you have a plan B,

Jon Clayton:

maybe even there's the plan C, so that if things don't go quite as well as

Jon Clayton:

expected with your, your forecast, that You've got some other options there.

Jon Clayton:

So I think that's a really kind of sensible approach.

Jon Clayton:

I think also what you mentioned, that idea of, maybe it not really being a

Jon Clayton:

business for the first couple of years or so that, it's going to take you

Jon Clayton:

maybe up to two, three years, to kind of get to where you want to get to.

Jon Clayton:

And that's refreshing because I think sometimes we sort of think.

Jon Clayton:

right, I'm in business now.

Jon Clayton:

I'm going to like, the work's just going to start coming in and it's

Jon Clayton:

going to be happy days and all of that.

Jon Clayton:

And it can take a little bit of time to get going and get established.

Jon Clayton:

It's having some realistic targets and realistic goals to work towards and

Jon Clayton:

just making sure that you're focusing on just making some steady progress.

Jon Clayton:

So that's it's been really interesting to hear.

Jon Clayton:

To hear what you've been doing now.

Jon Clayton:

There's, many different skills that are needed to set up and run a business.

Jon Clayton:

Particularly if you're doing this on your own, as most people perhaps will

Jon Clayton:

do when they're starting out, unless it's a partnership business, but a

Jon Clayton:

lot of people are starting out as like sole practitioners in the industry.

Jon Clayton:

How did you decide what to do yourself?

Jon Clayton:

And.

Jon Clayton:

What to outsource

Ian Knowles:

I've, I've done a lot myself, to be honest, I've decided

Ian Knowles:

to, at this moment, my, my time is, you know, is free essentially.

Ian Knowles:

which

Ian Knowles:

which I can reduce costs.

Ian Knowles:

Well, I can just go, right, this time is down to marketing or this time is,

Ian Knowles:

this is just, I can assign that in my head because otherwise it's just a

Ian Knowles:

pure cost and I don't have, not, it's not, you know, the business kind of

Ian Knowles:

of cashflow security to start outsourcing things to kind of have that responsibility

Ian Knowles:

of now I have to pay that bill.

Ian Knowles:

The job's been done, but, it's if the money's not there, the money's not there.

Ian Knowles:

So I've kept it really lean and it's leaner than probably I'd want to be, but

Ian Knowles:

you know, there's, there's kind of a plan in place that, as things start becoming

Ian Knowles:

more secure, the cashflow in the pipeline builds, then I will start seeking out

Ian Knowles:

the next stage to take those hats off me.

Ian Knowles:

So it frees up my time to be the value add, which is, where

Ian Knowles:

I'm going to add most value.

Ian Knowles:

And then I'm going to end up reaping the rewards in the long term for that.

Ian Knowles:

I'm not gonna burn myself out either, which is the other potential danger.

Ian Knowles:

So, what's the

Jon Clayton:

sounds like a very sensible approach.

Jon Clayton:

Have you given some consideration to some of the, the first tasks or

Jon Clayton:

responsibilities or roles within your business that you would like to delegate?

Jon Clayton:

Are there certain things already in the first sort of month or so

Jon Clayton:

that you're thinking, Oh, you know what, I know I've got to do this,

Jon Clayton:

but it's not filling me with joy.

Jon Clayton:

Are there any things in particular that you're sort of thinking it'd be

Jon Clayton:

the first to outsource in the future?

Jon Clayton:

Remember.

Jon Clayton:

Don't forget to download the architecture business, blueprint the

Jon Clayton:

step by step formula to freedom for architects, architecture, technologists,

Jon Clayton:

and architecture designers.

Jon Clayton:

You can grab the blueprint without any charge@architecturebusinessclub.com

Jon Clayton:

forward slash blueprint.

Jon Clayton:

And if you enjoy this episode, then please leave a five star review or

Jon Clayton:

rating wherever you listen to podcasts.

Jon Clayton:

Now, back to the show.

Ian Knowles:

I think accountancy,

Ian Knowles:

Accountance is is a, you know, I've shifted it probably to an end of year cost

Ian Knowles:

rather than to a monthly reduced cost.

Ian Knowles:

And I think that's going to be one of my initial ones that I'm just

Ian Knowles:

going to have to take a hit on.

Ian Knowles:

And it's, whether that happens mid year or the end of the year, cause

Ian Knowles:

it's not a, it's not a skill and there's lots of value and stress

Ian Knowles:

that can be taken away from that.

Ian Knowles:

Cause that is the one that'd be one of the biggest things,

Ian Knowles:

especially at the end of year.

Ian Knowles:

That's good.

Ian Knowles:

negatively impact my business and potentially going to cost me more

Ian Knowles:

than it costs employing them.

Ian Knowles:

So it's an easy win that one.

Jon Clayton:

I would agree with that one.

Jon Clayton:

I actually.

Jon Clayton:

When I started out in practice, the very well, one of the very first things that

Jon Clayton:

was outsourced to somebody else was like the accounting I did bookkeeping in house,

Jon Clayton:

but I paid for a cloud based accounting software on a monthly subscription.

Jon Clayton:

So I did do that myself.

Jon Clayton:

But we're using a really easy to use online platform.

Jon Clayton:

But the actual, sorting out the company accounts, tax returns, all of that stuff,

Jon Clayton:

I outsourced all of that from day one, because I was just like, this is just

Jon Clayton:

not my area of expertise and I was just.

Jon Clayton:

Would have been so worried about getting something wrong.

Jon Clayton:

that I just thought that's just one thing that I'm just happy to pay for

Jon Clayton:

because I didn't want the stress.

Ian Knowles:

Yeah, like you, I've already, I'm already using an online platform or

Ian Knowles:

you're using a platform that is, yeah.

Ian Knowles:

And it's, it's kind of putting the processes in place Cause if you don't

Ian Knowles:

put them in now, when it's life is maybe stressful, but easier that as soon as

Ian Knowles:

life becomes harder and stressful, you, these, you know, your habits will slip.

Ian Knowles:

I think definitely that way they're going to be worth, worth, worth investing in.

Ian Knowles:

And then after that, I'm really, I don't know how the business is going to grow.

Ian Knowles:

It's going to be a shift of what's costing me more than is returning the benefit.

Ian Knowles:

So that is potentially admin kind of lead generation elements and kind of

Ian Knowles:

project management and whether or not that is more of a project management

Ian Knowles:

system where it just means that I'm only inputting the data once.

Ian Knowles:

So I'm not using spreadsheets here and, you know, you're trying to track

Ian Knowles:

dates really like, have I done that?

Ian Knowles:

I can see kind of value payback on that, reducing that time.

Ian Knowles:

I'm going to have to see how, how everything else grows.

Ian Knowles:

Websites, kind of social media elements.

Ian Knowles:

It's kind of things that in the future will be easier to take that

Ian Knowles:

half and hand to someone else.

Ian Knowles:

Cause so many of these things, you need the consistency, you need someone

Ian Knowles:

working on it week by week to maintain the kind of your, your brand image

Ian Knowles:

or, whatever KPI you want for it.

Ian Knowles:

You need that consistency and that effort.

Ian Knowles:

And it's, that time is quickly going to get absorbed with doing, doing

Ian Knowles:

the job and putting in the work.

Jon Clayton:

Absolutely.

Jon Clayton:

I think something just worth mentioning actually is before

Jon Clayton:

you, before you outsource or hire.

Jon Clayton:

Is to always just go back to that task list, all those different roles and

Jon Clayton:

responsibilities that you have within your business, and then playing devil's

Jon Clayton:

advocate and just questioning whether everything's absolutely essential or not.

Jon Clayton:

And then go through like a process of.

Jon Clayton:

Elimination, getting rid of some of the things that maybe aren't serving your

Jon Clayton:

business because things can change.

Jon Clayton:

There can be something that feels like it's working for some time

Jon Clayton:

and then, you know, six months down the line, you're still doing it and

Jon Clayton:

not getting the results from it.

Jon Clayton:

So there can be things you can just stop doing altogether.

Jon Clayton:

And then I think automation, you mentioned that about, you know, project management

Jon Clayton:

system, automate before delegates.

Jon Clayton:

And then the sort of delegation and high outsourcing or hiring.

Jon Clayton:

That should be the kind of last option after you've gone through that exercise.

Jon Clayton:

You know, you've got, you've got time to figure all that out

Jon Clayton:

cause it's still early days yet.

Jon Clayton:

We'll talk a little bit about your area of specialism, your niche.

Jon Clayton:

So your, your specialism is it's residential architecture and you plan to

Jon Clayton:

expand into retrofit and sustainability.

Jon Clayton:

Let's say.

Jon Clayton:

Tell me a little bit about, those areas and.

Jon Clayton:

Also, what, why do you think it's important to have a

Jon Clayton:

specialism in the first place?

Jon Clayton:

Because it could have just been like general architecture.

Jon Clayton:

We do everything.

Jon Clayton:

So why, why hone in on those particular specialisms?

Ian Knowles:

Architecture isn't, I won't say crowded market, but once you do

Ian Knowles:

your business plan, you'll look at your competitors and you'll look at, there's,

Ian Knowles:

there's kind of tiers of competitors.

Ian Knowles:

There's the sole traders, there's, you know, you've got, architects,

Ian Knowles:

technologists, you've got one man bands, you've got small companies.

Ian Knowles:

You might get some companies up to kind of 10, you know, locally,

Ian Knowles:

most of them aren't that big.

Ian Knowles:

There's a couple of bigger players, but they also work across the country.

Ian Knowles:

And how are you going to differentiate yourself in the market?

Ian Knowles:

How are you going to build a kind of brand about what you

Ian Knowles:

do that people can remember?

Ian Knowles:

Like, oh, that subject comes up, you know.

Ian Knowles:

one of them could be for me, it's like retrofit.

Ian Knowles:

I think it's a really interesting subject.

Ian Knowles:

I think it's going to be a growing market.

Ian Knowles:

You see the numbers about the existing dwellings we've got and the ones that

Ian Knowles:

aren't, achieving a good level of comfort and energy efficiency, then there's,

Ian Knowles:

there's going to have, you know, that market is hopefully going to grow.

Ian Knowles:

And I can see a lot of opportunities and projects that I've worked on where

Ian Knowles:

those conversations haven't happened.

Ian Knowles:

They haven't happened early enough.

Ian Knowles:

You know, you kind of got to go around to a project and go like,

Ian Knowles:

what do you want to achieve?

Ian Knowles:

How, how are you living in this?

Ian Knowles:

Is there anything that you, you don't like and you can improve that.

Ian Knowles:

And that's kind of the comfort key and the energy efficiency key kind of come in.

Ian Knowles:

You know, one, you might be spending an awful lot of money on heating your house,

Ian Knowles:

but also if your house is getting boiling hot in the summer and freezing cold in

Ian Knowles:

the winter, you're not enjoying that space and your house is one, if not the

Ian Knowles:

biggest investment you make in your life.

Ian Knowles:

You sometimes have opportunities to, whether you're renovating it or

Ian Knowles:

you're putting an extension on, then maybe that's an opportunity at that

Ian Knowles:

moment to go, let's sort it out.

Ian Knowles:

So that's kind of why I'm kind of going down the specialism route.

Ian Knowles:

I think residential architecture, it's, especially as a small single

Ian Knowles:

practice, it's, I'm not going to be able to compete with larger practices.

Ian Knowles:

on commercial builds because it's a different business

Ian Knowles:

to business interaction.

Ian Knowles:

Really.

Ian Knowles:

I think, I could do the work, but that's not really the way I don't

Ian Knowles:

think that's the really way the majority of businesses really function.

Ian Knowles:

So you're going to be fighting in a different market.

Ian Knowles:

And it also means that I can have a clearer focus on who I want to talk to.

Ian Knowles:

And how I speak to people about who I want to talk to, you know, there's kind

Ian Knowles:

of the elevator pitch side where when you go to a networking event, when you

Ian Knowles:

explain your business, you don't want to be giving them a five minute conversation

Ian Knowles:

about all the skills you can do.

Ian Knowles:

You want to be giving them a snappy thing saying, you know, I help people with

Ian Knowles:

residential architecture and, you know, if it's an existing building, I can help them

Ian Knowles:

with retrofit rather than, I've worked across, education projects, enthusiastical

Ian Knowles:

projects, conservation, all very different needs, all very different clients, kind

Ian Knowles:

of useful skills, but it's not a, it's not an easy sales package, I would say.

Jon Clayton:

That's a good point.

Jon Clayton:

There's a few, there's a few things that you mentioned there.

Jon Clayton:

So having a specialism makes it easier.

Jon Clayton:

To hone in on your messaging with your elevator pitch, makes it

Jon Clayton:

easier to be able to package up your services in a way that makes sense.

Jon Clayton:

Also, you mentioned this.

Jon Clayton:

practical point there with just the size of the practice that has a small

Jon Clayton:

practice starting out that, You know,

Jon Clayton:

it

Jon Clayton:

wouldn't make sense to be pitching for like a skyscraper or a new hospital.

Jon Clayton:

So obviously those smaller size projects make sense in the first instance.

Jon Clayton:

And the other thing you mentioned was about being a growing market for that

Jon Clayton:

and I think that's something that I, I think we could all agree on that, that,

Jon Clayton:

given the state of Britain's housing stock and housing crisis and climate change,

Jon Clayton:

and all of those factors that it would seem that that's only going to grow.

Jon Clayton:

I think that it's just,

Jon Clayton:

going to continue to grow.

Jon Clayton:

This probably needs to be a little bit more awareness, with the general public

Jon Clayton:

that might be considering perhaps a.

Jon Clayton:

regular home extension project or renovation that might not be aware of

Jon Clayton:

the opportunity that they have with that property, to really improve its

Jon Clayton:

energy efficiency and comfort, by going for a more of a retrofit project.

Jon Clayton:

So, we probably as architects and architectural technologists have

Jon Clayton:

a responsibility to educate the general public on that, because

Jon Clayton:

if we don't educate them on it, nobody else is going to do it.

Jon Clayton:

I think you've got some really interesting specialisms there.

Jon Clayton:

Ian, I also wanted to ask about getting clients, essentially.

Jon Clayton:

I know this is early days for you, but could you perhaps tell me how,

Jon Clayton:

how you got your, your first clients or if you've got any recommendations

Jon Clayton:

for us on, on getting clients.

Jon Clayton:

I love

Ian Knowles:

There's a mixture of approaches.

Ian Knowles:

I think, if you've got the opportunity to try and leverage previous working

Ian Knowles:

relationships as much as you can, because they're, they're people that are.

Ian Knowles:

know,

Ian Knowles:

have an understanding of your skill in the market.

Ian Knowles:

And as a, as a new business, you don't have that kind of background, you know?

Ian Knowles:

I think direct, direct interaction is, is your, is, is probably the key

Ian Knowles:

is, you know, the majority of my main winning is through directly reaching

Ian Knowles:

out to people and kind of entering into a conversation and having a chat with

Ian Knowles:

them and keeping my foot in the door.

Ian Knowles:

I'm doing a lot of other things around that in kind of long term preparation

Ian Knowles:

or in, kind of business positioning and kind of business, they might have

Ian Knowles:

a nice conversation and they look you up at least, you know, that's why the

Ian Knowles:

website and social media is there.

Ian Knowles:

Is it because it gives me the, kind of the social kind of brand, like

Ian Knowles:

I'm, I'm, I'm a proper business.

Ian Knowles:

I'm running a business.

Ian Knowles:

it exists.

Ian Knowles:

I'm trialing using, uh, online platforms like an online lead generation platform.

Ian Knowles:

I'm giving it a go.

Ian Knowles:

I've made a financial investment in it and it's, it's, it's, you know,

Ian Knowles:

it's not generated any, uh, income as of yet, but it's generating

Ian Knowles:

some leads that might go somewhere.

Ian Knowles:

And you've also got to think about as a new business, take as

Ian Knowles:

many opportunities as you can.

Ian Knowles:

as early as you can, because you're refining your ability to win clients.

Ian Knowles:

So even if you go to a, even if you don't win a project, the fact that you've gone

Ian Knowles:

through the process of having a chat, chat, chat with a client, reflect on

Ian Knowles:

that chat, think about why you may not have got that, you know, it might not

Ian Knowles:

have been the right project for you, it might have been the right client, that's

Ian Knowles:

fine, but kind of see, see the wins in also, or in the failures almost, so.

Ian Knowles:

A lot of the things I'm approaching, it's just, you know, even networking,

Ian Knowles:

it's, it's improving that elevator pitch.

Ian Knowles:

It's kind of your ability to talk to people and kind of get them on side.

Ian Knowles:

It's just got to take any opportunity, knock on as many doors,

Jon Clayton:

I love that.

Jon Clayton:

I love that.

Jon Clayton:

take up, take every opportunity.

Jon Clayton:

I like the knocking on doors.

Jon Clayton:

The fact that you, you talked about the direct outreach as well.

Jon Clayton:

I think sometimes in business, there's a tendency sometimes to do the things

Jon Clayton:

that feel comfortable and easy when particularly it comes to lead generation.

Jon Clayton:

And somebody may say, Oh, I don't understand.

Jon Clayton:

that I've, I've.

Jon Clayton:

I've been posting like every day on Instagram or Facebook or

Jon Clayton:

LinkedIn for like the last three months and I've not got any.

Jon Clayton:

Not got any leads out of it.

Jon Clayton:

There's the thing that that type of stuff, it can help build some brand awareness.

Jon Clayton:

But it can be quite difficult to get clients from that, particularly

Jon Clayton:

if you don't have a really robust follow up posting on social

Jon Clayton:

media and then engaging directly.

Jon Clayton:

In conversation with them, either in the DMS or taking it to virtual

Jon Clayton:

coffee or taking them out for a coffee, that sort of thing.

Jon Clayton:

So, I think I liked the point that you made in about your existing network

Jon Clayton:

as well, that if you've got existing connections, that if you're starting

Jon Clayton:

out on your own to basically get over any kind of Pride that you might have

Jon Clayton:

and, reach out to past employers, like the people that you've already worked

Jon Clayton:

with that know you, they already know, like, and trust you, they've already had

Jon Clayton:

experience of your work and expertise.

Jon Clayton:

There's nothing wrong with doing a little bit of.

Jon Clayton:

Subcontract work for a couple of other practices while you're

Jon Clayton:

getting yourself better established.

Jon Clayton:

And actually that can be depending on your niche or specialism.

Jon Clayton:

If it's something where maybe your niche is something that you have a passion

Jon Clayton:

for, but maybe on its own isn't Maybe not financially sustainable in your area, but

Jon Clayton:

actually having that for your, the work that you're passionate about and then

Jon Clayton:

supplementing it with something else, like some contract work can actually

Jon Clayton:

make something viable that wasn't before.

Jon Clayton:

It can actually become a sustainable business.

Jon Clayton:

You can get a lot of repeat work that way as well.

Jon Clayton:

Sometimes it can be might have a project that isn't a good fit for them and

Jon Clayton:

they pass it straight on to you anyway.

Jon Clayton:

So yeah, absolutely.

Jon Clayton:

Leverage those connections.

Jon Clayton:

Ian, if someone was thinking of setting up their own practice, I mean, is

Jon Clayton:

there any sort of final recommendation you'd like to leave them with?

Jon Clayton:

What would be the number one thing that you would recommend that they do

Jon Clayton:

for thinking of setting up a practice?

Ian Knowles:

To kind of go for it, I suppose.

Ian Knowles:

There's only one way of doing it and it's kind of jopping in.

Ian Knowles:

Life.

Ian Knowles:

If you, if you, you feel like you're going to regret it,

Ian Knowles:

you've just got to kind of do it.

Ian Knowles:

Otherwise there'll always be, there'll always be a reason not to, there's

Ian Knowles:

never going to be the right time.

Ian Knowles:

And even if, even if it fails, don't be kind of, don't be scared of it failing

Ian Knowles:

because you're not, as long as you understand or realize why it's not worked.

Ian Knowles:

There's so many examples of successful business, business owners that have

Ian Knowles:

failed, they really, the reason why they got to where they got was

Ian Knowles:

because they, they happened to fail and they didn't let that stop them.

Ian Knowles:

And they reflected on it and they changed what they did and it ended

Ian Knowles:

up being something more successful.

Jon Clayton:

I love that.

Jon Clayton:

Yeah, there's, well documented that there's so many hugely successful

Jon Clayton:

businesses that the business owners had multiple failed businesses prior to that.

Jon Clayton:

But they learned from the failures and, applied, applied that.

Jon Clayton:

It was just, I've just discovered another, another way that doesn't work.

Jon Clayton:

So it's a success and then move on to the next one.

Jon Clayton:

Ian, is there anything else you wanted to add that we haven't

Jon Clayton:

covered in the conversation?

Ian Knowles:

Just absorb as much as you can from anyone and try.

Ian Knowles:

There's a lot of things on maybe like lead generation that you

Ian Knowles:

can take with a pinch of salt.

Ian Knowles:

I think, there's a lot of things about LinkedIn or Instagram lead generation

Ian Knowles:

or ways to post and things like that.

Ian Knowles:

And there's, there's a lot of people kind of selling kind of.

Ian Knowles:

of,

Ian Knowles:

You know, snake oil, um, I think out there and you've just got to find

Ian Knowles:

your way and then see what works.

Ian Knowles:

And I think probably your bit of advice, uh, which is fail fast,

Ian Knowles:

just kind of constantly reflect and look, you know, if that's not

Ian Knowles:

working, then you're a small business owner, you're in complete control.

Ian Knowles:

Change it.

Jon Clayton:

I love that.

Jon Clayton:

Yeah.

Jon Clayton:

I think, look at it like you're running a series of sort of short experiments.

Jon Clayton:

just experimenting with a few different tactics to find the one that works and

Jon Clayton:

you're absolutely right about There's so much out there for like lead generation,

Jon Clayton:

particularly around like social media and running paid ads, that sort of thing.

Jon Clayton:

And they do work for some businesses and they might work

Jon Clayton:

for you, but they might not.

Jon Clayton:

And that's the thing, you don't know just because it's worked for

Jon Clayton:

one or the business, it doesn't necessarily mean that it's going to

Jon Clayton:

work for you and your business, but it doesn't mean you shouldn't try it.

Jon Clayton:

It's just recognizing that you might just need to give it a certain period of time.

Jon Clayton:

to trial it out and then decide whether it's going to work or not moving forward.

Jon Clayton:

That's really great advice.

Jon Clayton:

So thanks for that Ian, for sharing your thoughts there.

Jon Clayton:

There's just another question I'd like to ask.

Jon Clayton:

It's the one I ask all of the guests.

Jon Clayton:

I love to travel and to discover new places.

Jon Clayton:

And I just wondered if you could share one of your favorite places and

Jon Clayton:

just tell us what you love about it.

Ian Knowles:

I

Ian Knowles:

I think, um, well I lived in London for a few years.

Ian Knowles:

I and think it's, it's just an interesting, it's interesting

Ian Knowles:

fun place and I plan to stay.

Ian Knowles:

We, we, I went there last summer with the kids, they got to see like the Natural

Ian Knowles:

History Museum and just explore, even things like the tube is fun to them.

Ian Knowles:

So, um, there's always so much to do, there's so many things to see.

Ian Knowles:

Yeah, so I'm going to go to London.

Ian Knowles:

Yeah,

Jon Clayton:

love it.

Jon Clayton:

I.

Jon Clayton:

I sometimes where every time I go and visit London, I always think,

Jon Clayton:

why don't I come in more often?

Jon Clayton:

Because I always have such a good day out and there's so much to see there.

Jon Clayton:

I don't know who it was that said it, but they say, you know, you're

Jon Clayton:

bored with London, bored with life.

Jon Clayton:

Like you could

Jon Clayton:

do something different there every weekend for a whole year

Jon Clayton:

and still not see everything.

Jon Clayton:

And, there are, there is a lot you can do there for free as well, actually.

Jon Clayton:

you can go for a family day out and it doesn't necessarily, I mean, it

Jon Clayton:

can cost a fortune depending on what you do, but it doesn't necessarily

Jon Clayton:

have to, places like you say, the Natural History Museum, the Science

Jon Clayton:

Museum, great places to go and visit.

Jon Clayton:

Ian, it's been a pleasure to talk with you.

Jon Clayton:

So thank you so much for your time.

Jon Clayton:

Could you, Remind everybody where to find you online.

Jon Clayton:

Where's the best place to connect with you?

Ian Knowles:

For professionals, you know, connect with me on LinkedIn,

Ian Knowles:

I'm always open for a chat and kind of, you know, quite happy to, to

Ian Knowles:

just be a bit of a sounding board.

Ian Knowles:

Or you can check out my website, which is www.

Ian Knowles:

iconic

Ian Knowles:

iconic

Ian Knowles:

architecture.

Ian Knowles:

co.

Ian Knowles:

uk.

Ian Knowles:

Yeah, I think so.

Ian Knowles:

And yeah, I am on Instagram and on a variety of other ones, but

Ian Knowles:

it's, yeah, LinkedIn is probably the best place to contact me.

Jon Clayton:

Awesome.

Jon Clayton:

I'll I'll put a link to the website in the show notes, uh, so that people

Jon Clayton:

can, can find you via that site.

Jon Clayton:

Okay.

Jon Clayton:

So thanks again, Ian.

Ian Knowles:

Now, thanks, it's been a good chat.

Jon Clayton:

Next time I'll be chatting with Ray brown about

Jon Clayton:

foundational business education.

Jon Clayton:

Thanks so much for listening to this episode of architecture business club.

Jon Clayton:

If you liked this episode, think other people might enjoy it.

Jon Clayton:

Or just want to show your support for the show.

Jon Clayton:

Then please leave a glowing five-star review or rating wherever you listen

Jon Clayton:

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Jon Clayton:

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Jon Clayton:

And if you haven't already done, so don't forget to hit the subscribe button.

Jon Clayton:

So you never miss another episode.

Jon Clayton:

If you want to connect with me, you can do that on most social media

Jon Clayton:

platforms, just search for at Mr.

Jon Clayton:

John Clayton.

Jon Clayton:

The best place to connect with me online, though is on LinkedIn.

Jon Clayton:

You can find a link to my profile in the show notes.

Jon Clayton:

Remember.

Jon Clayton:

Running your architecture business.

Jon Clayton:

Doesn't have to be hard and you don't need to do it alone.

Jon Clayton:

This is architecture business club.