Speaker A

Primark has unveiled its first US in store repair classes, according to Chain Storage.

Speaker A

On Thursday, the global value fashion retailer launched its Love it for Longer repair workshop at its Staten island store.

Speaker A

Customers that sign up for the free class will learn simple mending and upcycling techniques that range from fixing hems to adding buttons or pockets.

Speaker A

All participants will receive a complimentary sewing kit, repair booklet, and reusable tote bag.

Speaker A

Primark officially introduced Love it longer classes in 2020.

Speaker A

Currently, the company hosts nearly 400 free sessions in its stores across the U.K.

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ireland, the Netherlands, Italy, Belgium, Spain, and France.

Speaker A

Chris, do you think that Primark's in store repair classes push all the right buttons, or do you think this is just a silly marketing gimmick?

Speaker B

Oh, wow.

Speaker B

You know, until you read the story out loud, I didn't even pick up the double entendre of Love it for longer.

Speaker B

I just think that's hilarious.

Speaker B

But.

Speaker B

But anyway, it's tough to that point.

Speaker B

It's.

Speaker B

It's definitely a marketing gimmick.

Speaker B

But, yeah, it's actually one.

Speaker B

It's actually one.

Speaker B

I.

Speaker B

I actually kind of like it a lot because, you know, we talked about, like, yoga classes and other activities that I've railed on on past shows.

Speaker B

Yeah, but.

Speaker B

But, you know, as shown by the 400 classes that the article reference that they've.

Speaker B

They've pretty much done with this concept throughout Europe, this, again, this event is easily repeatable and simple to execute.

Speaker B

I think it's pretty straightforward.

Speaker B

And so for those that are interested in it, I think it also probably drives traffic to the store in that day now.

Speaker B

And I mean, here's the point.

Speaker B

I know you're thinking this in your head too, but is Primark talking out of both sides of its mouth on sustainability?

Speaker B

Yeah, 100%.

Speaker B

100%.

Speaker B

Let's call.

Speaker B

Call it what it is.

Speaker B

But at the same time, the items are inexpensive, which people need.

Speaker B

Like, people need access to affordable clothing.

Speaker B

And so having ways to repair them or augment them could be valuable to a certain segment of their customer base.

Speaker B

So, net Net, I like this.

Speaker B

It's omnichannel and design.

Speaker B

It brings traffic in the store.

Speaker B

I don't have any complaints about it whatsoever.

Speaker A

Oh, my God.

Speaker A

Well, I'll start with where I agree with you.

Speaker A

Yes, I love the marketing move and getting Primark credit for sustainability.

Speaker A

Well done.

Speaker A

Yes.

Speaker A

You're doing that.

Speaker A

I love that they're creating their own content for people so that you don't have to be in a store.

Speaker A

There's all these YouTube videos and tutorials that they're also putting online.

Speaker A

So I think that's good for them from a brand perspective and definitely drives traffic and gets their name out there.

Speaker A

But putting it in the stores, especially in the US I think will be more work and effort than it's worth for the stores teams.

Speaker A

I don't think this is any, I don't think this is any different than doing a yoga class.

Speaker A

I think it's the same, it's the same effort for that team to clear the space, make sure that they have somebody check people in.

Speaker A

And I really think that when you talk about the Primark product, a five dollar T shirt is not something I'm, I'm investing time to fix.

Speaker A

I will just buy another five dollar T shirt.

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So if I were Primark, I think I would do the opposite.

Speaker A

I would focus more on like a clothing recycling program with some sort of incentive to your point, because people do need affordable clothing.

Speaker A

But I think I would focus on like, we're going to recycle these clothes, bring your bag in and get a five dollar, you know, coupon or some sort of incentive to, for people to participate in this.

Speaker A

Because Even though there's 400 of these classes that they've done across a multitude of cities all over Europe, like we don't know if there's two people per class and they're just like box checked or if anybody comes to these class.

Speaker A

I just, I could see this from a retailer like a Macy's or Nordstrom where it does make sense to invest in like upgrading or repairing product that's of a little bit higher value.

Speaker A

But there's no way in hell I'm doing a repair class on a $5 T shirt that my kid rips a hole in.

Speaker A

Just.

Speaker B

Yeah, well, your point about too is like, how does this play in America versus Europe, which is the context.

Speaker A

Like.

Speaker B

Yeah, I thought that was Staten Island.

Speaker B

Yeah.

Speaker B

Yeah.

Speaker B

Wow.

Speaker B

Shots fired Staten Island.

Speaker B

Yeah.

Speaker B

Wow.

Speaker B

But, but, yeah, but no, it's a great point.

Speaker B

And you know, it's actually, you know, the, the, the, the differences between the American and European consumer we're going to touch on in the next headline too.