Primark has unveiled its first US in store repair classes, according to Chain Storage.
Speaker AOn Thursday, the global value fashion retailer launched its Love it for Longer repair workshop at its Staten island store.
Speaker ACustomers that sign up for the free class will learn simple mending and upcycling techniques that range from fixing hems to adding buttons or pockets.
Speaker AAll participants will receive a complimentary sewing kit, repair booklet, and reusable tote bag.
Speaker APrimark officially introduced Love it longer classes in 2020.
Speaker ACurrently, the company hosts nearly 400 free sessions in its stores across the U.K.
Speaker Aireland, the Netherlands, Italy, Belgium, Spain, and France.
Speaker AChris, do you think that Primark's in store repair classes push all the right buttons, or do you think this is just a silly marketing gimmick?
Speaker BOh, wow.
Speaker BYou know, until you read the story out loud, I didn't even pick up the double entendre of Love it for longer.
Speaker BI just think that's hilarious.
Speaker BBut.
Speaker BBut anyway, it's tough to that point.
Speaker BIt's.
Speaker BIt's definitely a marketing gimmick.
Speaker BBut, yeah, it's actually one.
Speaker BIt's actually one.
Speaker BI.
Speaker BI actually kind of like it a lot because, you know, we talked about, like, yoga classes and other activities that I've railed on on past shows.
Speaker BYeah, but.
Speaker BBut, you know, as shown by the 400 classes that the article reference that they've.
Speaker BThey've pretty much done with this concept throughout Europe, this, again, this event is easily repeatable and simple to execute.
Speaker BI think it's pretty straightforward.
Speaker BAnd so for those that are interested in it, I think it also probably drives traffic to the store in that day now.
Speaker BAnd I mean, here's the point.
Speaker BI know you're thinking this in your head too, but is Primark talking out of both sides of its mouth on sustainability?
Speaker BYeah, 100%.
Speaker B100%.
Speaker BLet's call.
Speaker BCall it what it is.
Speaker BBut at the same time, the items are inexpensive, which people need.
Speaker BLike, people need access to affordable clothing.
Speaker BAnd so having ways to repair them or augment them could be valuable to a certain segment of their customer base.
Speaker BSo, net Net, I like this.
Speaker BIt's omnichannel and design.
Speaker BIt brings traffic in the store.
Speaker BI don't have any complaints about it whatsoever.
Speaker AOh, my God.
Speaker AWell, I'll start with where I agree with you.
Speaker AYes, I love the marketing move and getting Primark credit for sustainability.
Speaker AWell done.
Speaker AYes.
Speaker AYou're doing that.
Speaker AI love that they're creating their own content for people so that you don't have to be in a store.
Speaker AThere's all these YouTube videos and tutorials that they're also putting online.
Speaker ASo I think that's good for them from a brand perspective and definitely drives traffic and gets their name out there.
Speaker ABut putting it in the stores, especially in the US I think will be more work and effort than it's worth for the stores teams.
Speaker AI don't think this is any, I don't think this is any different than doing a yoga class.
Speaker AI think it's the same, it's the same effort for that team to clear the space, make sure that they have somebody check people in.
Speaker AAnd I really think that when you talk about the Primark product, a five dollar T shirt is not something I'm, I'm investing time to fix.
Speaker AI will just buy another five dollar T shirt.
Speaker ASo if I were Primark, I think I would do the opposite.
Speaker AI would focus more on like a clothing recycling program with some sort of incentive to your point, because people do need affordable clothing.
Speaker ABut I think I would focus on like, we're going to recycle these clothes, bring your bag in and get a five dollar, you know, coupon or some sort of incentive to, for people to participate in this.
Speaker ABecause Even though there's 400 of these classes that they've done across a multitude of cities all over Europe, like we don't know if there's two people per class and they're just like box checked or if anybody comes to these class.
Speaker AI just, I could see this from a retailer like a Macy's or Nordstrom where it does make sense to invest in like upgrading or repairing product that's of a little bit higher value.
Speaker ABut there's no way in hell I'm doing a repair class on a $5 T shirt that my kid rips a hole in.
Speaker AJust.
Speaker BYeah, well, your point about too is like, how does this play in America versus Europe, which is the context.
Speaker ALike.
Speaker BYeah, I thought that was Staten Island.
Speaker BYeah.
Speaker BYeah.
Speaker BWow.
Speaker BShots fired Staten Island.
Speaker BYeah.
Speaker BWow.
Speaker BBut, but, yeah, but no, it's a great point.
Speaker BAnd you know, it's actually, you know, the, the, the, the differences between the American and European consumer we're going to touch on in the next headline too.