1 00:00:00,000 --> 00:00:05,760 Hello listeners. 2 00:00:05,760 --> 00:00:09,280 Today is May 21st, 2025. 3 00:00:09,280 --> 00:00:17,440 Welcome to Social Skills Coaching, where you become more likeable, more charismatic, and more productive. 4 00:00:17,440 --> 00:00:28,240 Today's featured book is How to Listen with Intention, the foundation of true connection, communication, and relationships by Patrick King. 5 00:00:28,240 --> 00:00:34,160 This is book number seven in the How to Be More Likeable and Charismatic book series. 6 00:00:34,160 --> 00:00:36,240 Today's episode is chapter one. 7 00:00:36,240 --> 00:00:38,240 Unleash your superpower. 8 00:00:38,240 --> 00:00:42,680 Deep listening for powerful relationships. 9 00:00:42,680 --> 00:00:53,080 In this episode, we're going to delve into the art of effective communication and explore why listening should take center stage. 10 00:00:53,080 --> 00:00:57,680 You should know that talking provides similar neurological stimulation to sex. 11 00:00:57,680 --> 00:00:58,880 It's true. 12 00:00:58,880 --> 00:01:08,920 Yet despite this natural inclination toward expression, we'll discover why it's essential to cultivate a deeper listening practice for stronger relationships. 13 00:01:08,920 --> 00:01:15,360 We'll discuss how listening can make you appear more charismatic and engaging in surprising paradoxes. 14 00:01:15,360 --> 00:01:25,760 We'll navigate the subtle challenges of conversational narcissism and explore the power of vocabulary choices in shaping connections. 15 00:01:25,760 --> 00:01:35,800 Additionally, we'll tackle common obstacles like pre-judgments and boredom, offering strategies to transform interactions into fascinating exchanges. 16 00:01:35,800 --> 00:01:47,880 And lastly, we're going to draw inspiration from late night talk show hosts, showcasing how they employ active listening techniques to engage their guests. 17 00:01:47,880 --> 00:01:58,120 Stay with us as we uncover these powerful communication skills and empower you to perfect the art of listening for deeper, more meaningful connections. 18 00:01:58,120 --> 00:02:09,400 Picture someone visiting a new therapist or counselor, and the dialogue they have in their first session. 19 00:02:09,400 --> 00:02:19,640 The client is, quite naturally, feeling a little nervous and exposed, and is trying to find their feet—this is the first time they’ve done anything like this, and they’re not quite sure about how it all works. 20 00:02:19,640 --> 00:02:24,360 Are they going to lie down on a couch and be asked about their attraction to their mother or father? 21 00:02:24,360 --> 00:02:28,480 Will they uncover something traumatic from their past that they have blocked out? 22 00:02:28,480 --> 00:02:31,800 They come into the room and the therapist invites them to sit. 23 00:02:31,800 --> 00:02:37,600 The client sits and eventually the therapist invites them to talk, saying, “So, what’s brought you here today?” 24 00:02:37,600 --> 00:02:37,600 25 00:02:37,600 --> 00:02:49,200 “Well, it’s hard to say, actually,” says the client, who starts describing how they want to use therapy as a place to learn to be better, and not necessarily to fix anything that’s wrong. 26 00:02:49,200 --> 00:02:56,200 “So, it seems like you’re not quite sure about what you want here,” says the therapist. 27 00:02:56,200 --> 00:02:59,120 The client starts to wonder if they’re wasting this professional’s time. 28 00:02:59,120 --> 00:03:01,880 “No, not exactly. 29 00:03:01,880 --> 00:03:06,200 It’s just…I’m sorry, I don’t know how this goes. 30 00:03:06,200 --> 00:03:09,120 I suppose you see a lot of people every day with real problems…” 31 00:03:09,120 --> 00:03:09,120 32 00:03:09,120 --> 00:03:13,080 “You don’t think your problems are real, then?” 33 00:03:13,080 --> 00:03:13,080 34 00:03:13,080 --> 00:03:15,240 “Um. 35 00:03:15,240 --> 00:03:16,000 Hmm. 36 00:03:16,000 --> 00:03:17,760 That’s not what I meant. 37 00:03:17,760 --> 00:03:23,200 It’s not that I have…problems, it’s more like, I just want to be the best version of myself, you know?” 38 00:03:23,200 --> 00:03:23,200 39 00:03:23,200 --> 00:03:27,440 “It’s OK. There’s nothing to be ashamed about. 40 00:03:27,440 --> 00:03:31,440 Seeking help for your problems doesn’t mean you’re weak, you know.” 41 00:03:31,440 --> 00:03:31,440 42 00:03:31,440 --> 00:03:39,320 The rest of the session carries on but the client has already decided, in this first two minutes, never to return to therapy again. 43 00:03:39,320 --> 00:03:40,640 Why? 44 00:03:40,640 --> 00:03:48,320 For those who are skilled listeners, the reason is probably obvious: the therapist did a really bad job of listening. 45 00:03:48,320 --> 00:03:49,640 Did you catch it? 46 00:03:49,640 --> 00:03:50,160 Let’s review. 47 00:03:50,160 --> 00:03:58,440 Firstly, the therapist tells the client what they feel, without checking whether their interpretation is correct, or even wanted. 48 00:03:58,440 --> 00:04:02,880 It’s a series of statements and assumptions rather than acceptance. 49 00:04:02,880 --> 00:04:08,800 The therapist had their own version of events and conclusions likely before the patient even sat down. 50 00:04:08,800 --> 00:04:10,600 How frustrating. 51 00:04:10,600 --> 00:04:22,720 Rather than figuring out what exactly the client is experiencing, the therapist has some preconceived mold they’re forcing onto the conversation, completely ignoring what the client actually wants from them. 52 00:04:22,720 --> 00:04:39,920 Sadly, this state of miscommunication and poor listening is more common than it first seems, and many people—perhaps like our therapist—will never even know the extent to which their listening techniques are just not working for them and those they’re speaking with. 53 00:04:39,920 --> 00:04:45,640 This is a book about a skill that may be simple, but is certainly not easy. 54 00:04:45,640 --> 00:04:53,800 Listening is at the heart of proper communication, which itself is at the heart of every meaningful connection you can have with another human being. 55 00:04:53,800 --> 00:04:56,960 In other words, learning to listen matters! 56 00:04:56,960 --> 00:05:06,720 If even trained therapists (whose true focus should be to listen and absorb and then provide feedback) can’t always hit the mark, then what chance do we stand? 57 00:05:06,720 --> 00:05:14,240 Well, as always, learning and gaining the necessary skills is the first step, and that’s what this book provides. 58 00:05:14,240 --> 00:05:17,280 Not being a deep listener doesn’t mean you’re a bad person. 59 00:05:17,280 --> 00:05:27,640 Gaining self-awareness and understanding the “meta conversation” are skills like any other—meaning they can be learnt and improved upon, whoever you are. 60 00:05:27,640 --> 00:05:35,200 In fact, lacking these skills means you’re quite normal, as the instinct we are all born with is to be somewhat self-centered. 61 00:05:35,200 --> 00:05:42,280 And yet, some of us are naturally good listeners, but most people need a little deliberate effort to get there. 62 00:05:42,280 --> 00:05:49,280 Some of us are only good at listening, and are terrible at telling stories to others or even expressing emotions. 63 00:05:49,280 --> 00:06:01,520 However, unlike the way some of us are born taller, shorter, or with black or brown hair, listening is a quality that you have complete control over—starting now. 64 00:06:01,520 --> 00:06:08,360 Being a good listener is not some grand charitable gesture, or a thing you do purely for the sake of other people. 65 00:06:08,360 --> 00:06:18,080 When we actually engage with attention and thoughtfulness with another person’s world, everyone benefits, and we only enrich our own perspective. 66 00:06:18,080 --> 00:06:22,840 It’s the quintessential win-win—even more than you might imagine. 67 00:06:22,840 --> 00:06:28,080 At least, that’s the first important mindset shift you must make to be a better listener. 68 00:06:28,080 --> 00:06:33,280 The True Win-Win 69 00:06:33,280 --> 00:06:33,280 70 00:06:33,280 --> 00:06:44,960 A large piece of the puzzle in creating a presence optimized for listening is the age-old piece of advice, popularized by Dale Carnegie and his famous book How to Win Friends and Influence People. 71 00:06:44,960 --> 00:06:52,440 Much of his advice is now derided as common sense, even though the very reason it’s deemed so obvious is because of his book. 72 00:06:52,440 --> 00:07:00,160 Perhaps one of his best pieces of advice was simply to get people to talk, or even brag, about themselves. 73 00:07:00,160 --> 00:07:12,200 He was quoted, “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” 74 00:07:12,200 --> 00:07:12,200 75 00:07:12,200 --> 00:07:17,720 It turns out that Carnegie was correct, right down to the biological level. 76 00:07:17,720 --> 00:07:39,040 A 2012 study conducted by neuroscientists Diana Tamir and Jason Mitchell at Harvard University entitled “Disclosing Information About the Self Is Intrinsically Rewarding” found that our urge to share personal information with others is one of the most fundamental and powerful parts of being human. 77 00:07:39,040 --> 00:07:52,840 Brain images showed that sharing information about ourselves triggers the same sensations in our brains that we experience when we eat food and have sex—two behaviors that we are biologically compelled to do. 78 00:07:52,840 --> 00:08:00,040 Thus, it seems we are biologically compelled to share and communicate our thoughts. 79 00:08:00,040 --> 00:08:13,200 One method the researchers used to determine how much the participants valued being able to talk about themselves was to offer a modest financial incentive to anybody who would answer questions about other people instead. 80 00:08:13,200 --> 00:08:23,680 Some of the questions involved casual subjects such as hobbies and personal tastes while others covered personality traits, such as intelligence, curiosity, or aggression. 81 00:08:23,680 --> 00:08:34,680 The researchers found that many of the participants were willing to pass up on the money, preferring the rewarding feelings of self-disclosure over financial gain. 82 00:08:34,680 --> 00:08:44,840 In fact, the average participant gave up between 17 and 25 percent of their possible earnings just so that they could reveal personal information. 83 00:08:44,840 --> 00:08:56,800 Researchers then used a functional magnetic resonance imaging scanner (fMRI) to observe what parts of the brain were most excited when the subjects were talking about themselves. 84 00:08:56,800 --> 00:09:13,320 Again, they found a correlation between self-disclosure and heightened activity in brain regions belonging to the mesolimbic dopamine system—the same region that’s associated with the satisfying feeling we get from food, money, and sex. 85 00:09:13,320 --> 00:09:19,800 This increased brain activity even happens when we speak about ourselves without anyone listening to us. 86 00:09:19,800 --> 00:09:27,600 Of course, there is a far more powerful effect when our listening skills come into play. 87 00:09:27,600 --> 00:09:29,080 Unconscious Obstacles 88 00:09:29,080 --> 00:09:29,080 89 00:09:29,080 --> 00:09:35,480 If there’s so much value in being a good listener, why are so few people actually good at it? 90 00:09:35,480 --> 00:09:44,600 Instead of thinking in terms of skills or attributes you lack, think instead of the barriers that keep you from truly listening to another person. 91 00:09:44,600 --> 00:09:54,640 All the skills and techniques in the world won’t help if we still retain false beliefs, habits and blind spots that get in the way of real connection and empathy. 92 00:09:54,640 --> 00:10:00,800 It would be like owning a boat and being an expert seaman, but having a deathly fear of the water. 93 00:10:00,800 --> 00:10:04,880 Some things just overshadow others. 94 00:10:04,880 --> 00:10:08,920 Let’s take a closer look at what some of these barriers might be. 95 00:10:08,920 --> 00:10:12,080 Think about the poor listeners you may have encountered in your own life. 96 00:10:12,080 --> 00:10:15,400 What made you feel they weren’t listening to you? 97 00:10:15,400 --> 00:10:21,160 Perhaps the biggest problem may be their inability to look outside of themselves and their own needs. 98 00:10:21,160 --> 00:10:30,400 This doesn’t mean that they have real or actual needs, it simply means that they are focused only on themselves and their reality. 99 00:10:30,400 --> 00:10:36,800 Good conversation is like a tennis match where the attention moves equally between the two parties, like a tennis ball. 100 00:10:36,800 --> 00:10:49,480 If someone is never able to truly put their attention on anything other than themselves, it’s like playing tennis with a person who never properly serves the ball, or never returns it once it goes over the net. 101 00:10:49,480 --> 00:10:56,840 A conversation suddenly turns into a monologue, soliloquy, or simply a lecture to an unwilling student. 102 00:10:56,840 --> 00:11:11,240 So-called “conversational narcissism” may look on its surface like a regular conversation, but on closer inspection it actually resembles two people spouting monologues in close proximity to one another! 103 00:11:11,240 --> 00:11:20,480 In a way, good conversation is a dying art precisely because people feel more isolated than ever before. 104 00:11:20,480 --> 00:11:29,720 With so many people missing the feeling of being truly heard themselves, they crave attention and to be in the spotlight, having others listen closely to them. 105 00:11:29,720 --> 00:11:39,440 The sad irony is that such a person can bring a selfish, even competitive attitude to an activity that is supposed to be mutually beneficial. 106 00:11:39,440 --> 00:11:47,920 And thus the cycle continues and grows even worse over time, spurred on by feelings of not being heard or paid attention to. 107 00:11:47,920 --> 00:11:56,400 Using a conversation as a platform to win attention and stroke your ego is undoubtedly a losing strategy. 108 00:11:56,400 --> 00:12:05,320 Have you ever quietly waited for someone to stop speaking, thinking all the while about what you would say the moment they shut up? 109 00:12:05,320 --> 00:12:11,160 If so, you’ve likely been guilty of conversational narcissism too! 110 00:12:11,160 --> 00:12:22,120 It is still the inability to put aside your own internal monologue completely, and focus on what the other person is thinking or saying. 111 00:12:22,120 --> 00:12:25,160 Same end outcome of dueling monologues. 112 00:12:25,160 --> 00:12:33,720 So to start with, improve your listening skills by being vigilant about the ways in which craving attention can make you a worse conversationalist. 113 00:12:33,720 --> 00:12:38,280 The idea is not to always seek to turn attention to yourself. 114 00:12:38,280 --> 00:12:45,760 Conversations should be thought of not as a means to win attention, but to share it enjoyably with someone else. 115 00:12:45,760 --> 00:12:50,520 The goal is not competition for the floor, but cooperation with an ally. 116 00:12:50,520 --> 00:12:54,360 The purpose is to collaborate, not express solely. 117 00:12:54,360 --> 00:12:58,280 The aim is to learn, not teach, and so on. 118 00:12:58,280 --> 00:13:05,320 For some of us, this may require a complete re-tooling of what we seek when we want to be social. 119 00:13:05,320 --> 00:13:12,920 After an ineffective conversation, people may feel depleted, bored, or even more alone. 120 00:13:12,920 --> 00:13:22,920 Good conversations, on the other hand, can be things of beauty, allowing both participants to create between them something bigger than the sum of its parts. 121 00:13:22,920 --> 00:13:29,560 And remember how much people were willing to pay to be heard and express themselves in the study referenced earlier in this very chapter? 122 00:13:29,560 --> 00:13:38,160 Listening well requires that you suspend your own self-interest and ego and gracefully allow someone else to shine. 123 00:13:38,160 --> 00:13:42,960 It’s now time to get self-conscious and introspective. 124 00:13:42,960 --> 00:13:55,160 Sociologist Charles Derber has studied this phenomenon extensively and believes that this form of conversational narcissism can occur without people even being aware it’s going on. 125 00:13:55,160 --> 00:14:05,760 It can be easy to imagine that conversational narcissists are the stereotypical loudmouths who dominate conversation—but it’s far subtler than this. 126 00:14:05,760 --> 00:14:10,120 It turns out that the situation can turn on a single word choice. 127 00:14:10,120 --> 00:14:19,800 He articulated what he called support responses and shift responses, and how they can subtly pervade our everyday vocabulary. 128 00:14:19,800 --> 00:14:32,200 Derber explains what he calls “initiatives” in conversation—which can be attention giving or attention seeking, the latter of which can be further divided into active or passive. 129 00:14:32,200 --> 00:14:37,800 For our purposes, you can guess which of the two we want to orient toward. 130 00:14:37,800 --> 00:14:40,400 Let’s look at some examples of both in conversation. 131 00:14:40,400 --> 00:14:51,920 For the active, attention-giving variety, a “support response” maintains attention on the speaker and their topic—for example, asking a question about what’s been said. 132 00:14:51,920 --> 00:15:04,480 Support responses can be simple acknowledgements (“Oh really?” “Uh huh”), positively supporting (“that’s great!”), or in question form (“What did you say then?”). 133 00:15:04,480 --> 00:15:06,520 For instance: 134 00:15:06,520 --> 00:15:06,520 135 00:15:06,520 --> 00:15:08,600 “I love French films.” 136 00:15:08,600 --> 00:15:10,240 “Which is your favorite?” 137 00:15:10,240 --> 00:15:10,240 138 00:15:10,240 --> 00:15:20,080 The “shift response,” however, is an active attention-seeking response that shifts the attention to the other person, in other words back to themselves. 139 00:15:20,080 --> 00:15:24,640 It’s an act of grabbing the spotlight and pointing it in the opposite direction. 140 00:15:24,640 --> 00:15:26,960 “I love French films.” 141 00:15:26,960 --> 00:15:27,880 “Yeah? 142 00:15:27,880 --> 00:15:29,960 I’ve never cared much about movies. 143 00:15:29,960 --> 00:15:33,040 The other day, actually, I saw this thing at the cinema…” 144 00:15:33,040 --> 00:15:33,040 145 00:15:33,040 --> 00:15:44,320 This isn’t to say that shift responses are always wrong—in context, they can work, especially if the other person subtly reclaims attention again. 146 00:15:44,320 --> 00:15:51,440 Sometimes it might even behoove you to use more shift responses to grab some of the spotlight, or make your feelings known. 147 00:15:51,440 --> 00:15:54,480 But how much are you using them? 148 00:15:54,480 --> 00:16:04,320 If you have two people with poor listening skills, and both are hell-bent on shift responses, you end up with a wrestling match for attention, rather than a conversation. 149 00:16:04,320 --> 00:16:12,880 Maybe both parties are satisfying their lust for expression, but their gas tanks for being heard are running on empty. 150 00:16:12,880 --> 00:16:21,760 You may not notice if you are locked in this type of battle, but from the outside looking in, observing this kind of interaction can be curious and confusing. 151 00:16:21,760 --> 00:16:51,080 Moreover, if a bad conversationalist (someone who continually uses shift responses) is paired with a very empathetic listener (someone who continually uses support responses), one party may well feel as though they’re having a good talk because the other person is consistently offering support responses, while the other wants to jump off a bridge because the conversation is turning into an awkward pseudo-lecture on the other person’s life and beliefs. 152 00:16:51,080 --> 00:16:55,480 What about passive conversational narcissism? 153 00:16:55,480 --> 00:17:03,880 Naturally, some people are still quite aware of social norms and etiquette and so will vie for attention in subtler ways. 154 00:17:03,880 --> 00:17:12,360 One way of doing this is to fail to offer support responses, waiting till the other person’s thread dies away and you can take the limelight. 155 00:17:12,360 --> 00:17:18,880 Here, you are hoping that the other person runs out of steam so you can finally get your word in. 156 00:17:18,880 --> 00:17:28,400 It is like sitting in a tree and waiting for the prey to get tired and go to sleep—you know it will happen eventually, so you passively bide your time. 157 00:17:28,400 --> 00:17:37,680 Have you been part of a conversation where the other person didn’t offer any support responses, even a quaint “Oh really?” or “Uh-huh”? 158 00:17:37,680 --> 00:17:44,440 You’re not quite sure whether they’ve taken in what you’ve said, and that may be intentional on their part. 159 00:17:44,440 --> 00:17:48,520 It may have been a case of passive conversational narcissism. 160 00:17:48,520 --> 00:17:56,840 Most of us are taught that it’s polite to not ramble on, to take your turn and then rest, and to share space in conversations. 161 00:17:56,840 --> 00:18:00,600 Fine, this person will follow those basic rules. 162 00:18:00,600 --> 00:18:07,120 But they sure won’t encourage their conversation partner to speak more, lest it cut into their own speaking time! 163 00:18:07,120 --> 00:18:09,400 A lack of (genuine!) 164 00:18:09,400 --> 00:18:19,160 feedback from the other person can quickly make someone feel they ought to stop speaking—and this is where the conversational narcissist steps back into the picture. 165 00:18:19,160 --> 00:18:30,080 Though it’s tempting to try to catch other people in the act of conversational narcissism, its far more productive to learn to notice it in yourself and guard against it. 166 00:18:30,080 --> 00:18:36,840 You can’t control what others do, but you can control your actions and how good of a listener you are. 167 00:18:36,840 --> 00:18:39,240 After all, that is the goal of this book. 168 00:18:39,240 --> 00:18:45,000 For the other purpose, you may want to seek a book on persuasion or hypnosis. 169 00:18:45,000 --> 00:19:00,360 The irony is it’s often those who are able to listen well, to step aside, and to take a genuine interest in their conversation partners who become people we think of as most interesting, charismatic and worthy of our attention in the first place. 170 00:19:00,360 --> 00:19:09,080 So the purported goal of conversational narcissism (making darn sure that people know things about you) isn’t even satisfied. 171 00:19:09,080 --> 00:19:10,160 Oops. 172 00:19:10,160 --> 00:19:17,160 Luckily, there are a few guidelines to battle these unconscious obstacles you’ll undoubtedly face. 173 00:19:17,160 --> 00:19:21,960 Balance your needs and desires with other people’s 174 00:19:21,960 --> 00:19:21,960 175 00:19:21,960 --> 00:19:27,800 To do this, you first need to be aware of your focus and where it’s going. 176 00:19:27,800 --> 00:19:31,440 Pay attention to how the airtime is being distributed. 177 00:19:31,440 --> 00:19:34,720 Is one person doing all the talking? 178 00:19:34,720 --> 00:19:36,600 Is there a back-and-forth? 179 00:19:36,600 --> 00:19:50,360 This requires more than just playing at being interested in another person’s life—you genuinely need to forget yourself for a moment and engage fully, and honestly, in what someone else is saying. 180 00:19:50,360 --> 00:19:57,640 Stop thinking about your response for the future, and pay attention to what someone is currently saying to you. 181 00:19:57,640 --> 00:20:04,920 This means no rushing in to explain or frame what they’ve said so that it relates back to you again. 182 00:20:04,920 --> 00:20:11,640 Give more supportive responses, and guard against constantly referring every topic back to yourself. 183 00:20:11,640 --> 00:20:15,440 Ask questions to invite the other person to say more. 184 00:20:15,440 --> 00:20:20,520 If you take attention for a while, enjoy it—but volley it back again. 185 00:20:20,520 --> 00:20:24,000 Like we were taught as children: It’s good to share! 186 00:20:24,000 --> 00:20:30,600 “As you were talking, it made me think about this experience I had once, where XYZ. 187 00:20:30,600 --> 00:20:42,840 That made me wonder, did you find that XYZ was the case as well?” A person saying this demonstrates that they’re willing to share the conversation, rather than hog it all for themselves. 188 00:20:42,840 --> 00:20:49,720 Think about ego, power, self-esteem and control 189 00:20:49,720 --> 00:20:49,720 190 00:20:49,720 --> 00:21:01,280 Those who seem most boastful in a conversation, who jealously guard attention or speak over others, are often those who feel most insecure in themselves. 191 00:21:01,280 --> 00:21:06,000 Their need to control the conversation comes from a hunger for attention and approval. 192 00:21:06,000 --> 00:21:19,920 If you find yourself using conversations as a platform to boost your ego, feel better about yourself or be witnessed and supported by others, your work may be to learn to be comfortable taking the back seat for a change. 193 00:21:19,920 --> 00:21:29,920 The paradox is that people who seem most likeable and confident are those who don’t appear to be making frantic efforts to dominate others’ attention. 194 00:21:29,920 --> 00:21:33,600 Be egalitarian 195 00:21:33,600 --> 00:21:33,600 196 00:21:33,600 --> 00:21:39,200 Do you have any unconscious beliefs about what conversations are actually for? 197 00:21:39,200 --> 00:21:51,120 Some people speak because they want a soapbox to share their opinions, or they want to “teach” others and tell them exactly what’s what, or simply to demonstrate superiority in some way or another. 198 00:21:51,120 --> 00:21:55,080 Become aware of why you’re conversing. 199 00:21:55,080 --> 00:21:59,160 Are you genuinely curious about the human being in front of you? 200 00:21:59,160 --> 00:22:11,080 Have you already made up your mind about them, or do you simply see them as an audience for your agenda (which you refuse to stray from), a sparring partner, a competitor? 201 00:22:11,080 --> 00:22:19,400 Good listeners stay in the moment, and don’t get distracted with their own concerns when they’re meant to be focused on someone else. 202 00:22:19,400 --> 00:22:29,040 Try to treat conversations as pleasurable opportunities to give and take, and to witness another as much as revealing oneself. 203 00:22:29,040 --> 00:22:37,880 Does it frequently end up being the case that your conversation partners know a ton about you, but you don’t know very much about them? 204 00:22:37,880 --> 00:22:45,240 This would mean that the flow of information is decidedly one-sided, and that you are monopolizing the air space. 205 00:22:45,240 --> 00:22:48,440 Do you actually ask others questions? 206 00:22:48,440 --> 00:22:52,120 When is the last time you asked five questions in a row? 207 00:22:52,120 --> 00:22:58,720 All of this leads us round again to the most important conversation skill—listening. 208 00:22:58,720 --> 00:23:03,480 Great communicators tend to speak less than poor communicators. 209 00:23:03,480 --> 00:23:15,720 Though the ego might not like it, the truth is that you don’t become a good conversationalist by telling the best jokes or stories, by being the most interesting or impressive, or by speaking the most. 210 00:23:15,720 --> 00:23:22,200 You do it by being humble, friendly, and intrigued by how interesting other people are. 211 00:23:22,200 --> 00:23:26,960 The secret is to be more interested than interesting. 212 00:23:26,960 --> 00:23:29,240 Learn, rather than teach. 213 00:23:29,240 --> 00:23:30,920 Listen, rather than speak. 214 00:23:30,920 --> 00:23:35,600 Allow others to express, knowing there’s enough to go around. 215 00:23:35,600 --> 00:23:38,400 Connect rather than impress. 216 00:23:38,400 --> 00:23:43,360 Share or participate in a story, rather than merely telling it. 217 00:23:43,360 --> 00:23:46,080 But They’re Boring… 218 00:23:46,080 --> 00:23:46,080 219 00:23:46,080 --> 00:23:48,360 No, you are. 220 00:23:48,360 --> 00:23:56,160 You may have read through the previous sections and wondered how realistic it is to be completely enthralled with what another person is saying. 221 00:23:56,160 --> 00:24:03,760 It can certainly make people feel good to be the center of your attention, but what if you literally don’t feel it? 222 00:24:03,760 --> 00:24:13,400 It’s not a great thing to admit, but many of us secretly think that other people simply aren’t that interesting, and it’s hard to care about what they have to say. 223 00:24:13,400 --> 00:24:21,400 It’s tempting to look at the work it takes to listen to someone’s seemingly mundane story and decide you’d rather not bother. 224 00:24:21,400 --> 00:24:24,120 We can sometimes miss the point. 225 00:24:24,120 --> 00:24:27,840 Sometimes, it’s a question of unrealistic expectations. 226 00:24:27,840 --> 00:24:36,120 A conversation doesn’t necessarily have to blow your socks off or be massively useful to you to be worth taking part in. 227 00:24:36,120 --> 00:24:44,800 And of course it’s normal to not be interested in literally everyone you meet—some people will spark curiosity, others less so. 228 00:24:44,800 --> 00:24:52,360 Finally, it’s not necessary at all to fake it, or act in ways that drain and bore you. 229 00:24:52,360 --> 00:25:01,920 Frankly, it is possible to be a warm and friendly person with a good social life who doesn’t launch into ecstatic conversation with everyone they encounter. 230 00:25:01,920 --> 00:25:13,240 But here’s where socially successful people have a subtler understanding than those who love calling themselves introverts or feel like other people are boring and not worth their time. 231 00:25:13,240 --> 00:25:19,800 Have a little faith, suspend judgment and—again—just listen. 232 00:25:19,800 --> 00:25:30,960 Drop any preconceived ideas about what makes a person interesting—some of the most fascinating people are out there, just a few pointed questions away from being discovered. 233 00:25:30,960 --> 00:25:35,720 Be open to being proven wrong, to being surprised. 234 00:25:35,720 --> 00:25:41,000 Decide to actively look for the good and the interesting in others. 235 00:25:41,000 --> 00:25:46,720 It’s an old adage that “you can learn something from everyone,” and it’s true. 236 00:25:46,720 --> 00:25:52,120 Look at conversation as a means of finding out exactly what that thing is. 237 00:25:52,120 --> 00:25:58,840 If you immediately judge someone as uninteresting, they will undoubtedly remain that for you. 238 00:25:58,840 --> 00:26:02,360 Judge them differently, and they will become that as well. 239 00:26:02,360 --> 00:26:04,640 Use this to your advantage. 240 00:26:04,640 --> 00:26:15,560 It’s rude to assume people are boring simply because they don’t wow you after a few minutes, especially when you may be assisting in it by lobbing boring questions at them. 241 00:26:15,560 --> 00:26:25,680 This in itself can be rather narcissistic—to think of other people in terms of their entertainment value to you, rather than as individuals in their own right. 242 00:26:25,680 --> 00:26:36,680 When you don’t really know someone, it’s hard to be concerned about the mundane details of their lives, but you’d certainly care more if they were very important people to you. 243 00:26:36,680 --> 00:26:43,400 The idea is that people are not boring, exactly, but just that you don’t know them well enough to care. 244 00:26:43,400 --> 00:26:52,800 You can see the catch-22—you can only get to know someone if you first go through the “boring” small talk and try to forge a closer connection. 245 00:26:52,800 --> 00:26:56,840 Being sociable is something that builds on itself. 246 00:26:56,840 --> 00:27:01,040 It starts with extending a gesture of goodwill to the other person. 247 00:27:01,040 --> 00:27:10,360 You don’t know that they’re interesting, but you hope and expect they are, and you reach out in faith that your investment will be worth it later on. 248 00:27:10,360 --> 00:27:23,920 In other words, some people enter conversations expecting an immediate payoff, whereas in reality it’s more common that you need to invest a little first, and wait patiently for a reward that may take a while. 249 00:27:23,920 --> 00:27:26,320 You don’t need to force anything. 250 00:27:26,320 --> 00:27:30,840 Just be open and receptive and give it a go—at least for a while. 251 00:27:30,840 --> 00:27:46,040 Even if you never uncover something of interest in talking to another person, you can still do so with compassion and politeness, and you may just learn something about yourself in the process—how to be a better conversationalist, for one. 252 00:27:46,040 --> 00:27:50,080 Some people will take more than one conversation to open up. 253 00:27:50,080 --> 00:27:56,240 Do your part by building trust and rapport, asking questions and listening. 254 00:27:56,240 --> 00:28:03,040 You may be surprised what happens if you have the expectation that you will find something delightful or fascinating. 255 00:28:03,040 --> 00:28:15,640 People can have unexpected hobbies or completely out-there experiences, skills, values, and so on that may be of interest to you even though some other parts of their life aren’t. 256 00:28:15,640 --> 00:28:20,960 Don’t be afraid to push a little and ask questions that invite more intimacy. 257 00:28:20,960 --> 00:28:26,920 Go beyond the surface and ask how your conversation partner feels about certain things. 258 00:28:26,920 --> 00:28:30,840 You can always divulge a little about yourself first to put them at ease. 259 00:28:30,840 --> 00:28:36,640 Along this vein, you might need to “go first” sometimes when opening up with people. 260 00:28:36,640 --> 00:28:43,160 Give unexpected answers, be truthful and make an effort at being honest and genuine. 261 00:28:43,160 --> 00:28:47,360 People are often more than willing to respond in kind. 262 00:28:47,360 --> 00:28:57,240 If you’re still not convinced that anyone has anything interesting to tell you, it may legitimately be a case of not hanging around with the right kinds of people. 263 00:28:57,240 --> 00:29:10,480 You may need to seek conversations with those you have more in common with than coworkers, fellow students or even family members—who might be easily available conversation partners, but won’t necessarily be your “people.” 264 00:29:10,480 --> 00:29:10,480 265 00:29:10,480 --> 00:29:19,000 Sometimes, broadening yourself and the range of things that interest you has the effect of making other people seem more interesting. 266 00:29:19,000 --> 00:29:26,120 Dabble, take risks, and avoid assuming you know what things are before you try them. 267 00:29:26,120 --> 00:29:39,520 Failing to properly listen to others could be part of a broader discomfort around other people, feelings of low self-worth, depression, anxiety or an unhappiness in your own life. 268 00:29:39,520 --> 00:29:51,720 People who have been bullied or mistreated by others can take a haughty, condescending tone as a defense mechanism, or a way to cover up the fact that they feel it’s others who don’t like them. 269 00:29:51,720 --> 00:29:58,920 As we’ve already seen, having the perspective that others are enemies or rivals can kill a social life. 270 00:29:58,920 --> 00:30:10,440 Finally, feeling disinterested in others can simply be a phase of life, a period of immaturity or a result of being a certain age or living in a certain environment. 271 00:30:10,440 --> 00:30:23,480 Younger people can often consider something worthless unless they can personally get something out of it—it takes experience and wisdom to move away from this self-interest and toward healthy relationships with others. 272 00:30:23,480 --> 00:30:27,760 All Hail Conan 273 00:30:27,760 --> 00:30:27,760 274 00:30:27,760 --> 00:30:40,800 I’ve found that the absolute best mindset to emulate for deep listening is that of a talk-show host—Jimmy Fallon, Jimmy Kimmel, Conan O’Brien, whoever your favorite is, they all do the same thing. 275 00:30:40,800 --> 00:30:48,120 Just ask yourself what they would do if you’re struggling for what curiosity looks like and how you can wield it. 276 00:30:48,120 --> 00:30:56,400 Conan O’Brien happens to be my favorite, so let’s think about the traits he embodies in a conversation with a guest on his show. 277 00:30:56,400 --> 00:30:59,040 Visualize his studio. 278 00:30:59,040 --> 00:31:02,600 He’s got a big open space, and he is seated at a desk. 279 00:31:02,600 --> 00:31:09,840 His guest is seated at a chair adjacent to the desk, and it’s literally like they exist in a world of their own. 280 00:31:09,840 --> 00:31:17,160 When Conan has a guest on his show, that guest is the center of his world for the next ten minutes. 281 00:31:17,160 --> 00:31:33,720 They are the most interesting person he has ever come across, everything they say is spellbinding, he is insatiably curious about their stories, and he reacts to anything they say with an uproarious laugh and an otherwise exaggerated reaction that they were seeking. 282 00:31:33,720 --> 00:31:40,920 He is charmingly positive and can always find a humorous spin on a negative aspect of a story. 283 00:31:40,920 --> 00:31:51,520 His sole purpose is to make his guest comfortable on the show, encourage them to talk about themselves, and ultimately make them feel good and look good. 284 00:31:51,520 --> 00:32:01,600 In turn, this makes them share things they might not otherwise reveal and creates a connection and chemistry that is so important for a talk show. 285 00:32:01,600 --> 00:32:09,840 The viewers at home are desperate to learn about this celebrity guest, so Conan acts as a proxy for their curiosity. 286 00:32:09,840 --> 00:32:23,760 Also, the viewers can tell in an instant if either party is mailing it in or faking it, so Conan’s job literally depends on his ability to use his curiosity to connect on a deeper level. 287 00:32:23,760 --> 00:32:41,440 Even with grumpy or more quiet guests, he is able to elevate their energy levels and attitudes simply by being intensely interested in them (at an energy level slightly above theirs) and encouraging them by giving the great reactions they seek. 288 00:32:41,440 --> 00:32:47,800 It’s almost as if he plays the game “How little can I say to get the most out of people?” 289 00:32:47,800 --> 00:32:47,800 290 00:32:47,800 --> 00:32:54,400 Of course, in your life, this applies to those people you come across that are like pulling teeth to talk to. 291 00:32:54,400 --> 00:33:00,560 A little bit of friendly encouragement and affirmation can make even the meekest clam open up. 292 00:33:00,560 --> 00:33:09,200 Numerous questions, directing the conversation toward them, and the feeling that you actually care are also integral. 293 00:33:09,200 --> 00:33:14,280 Imagine the relief you can create at dreaded networking events. 294 00:33:14,280 --> 00:33:24,040 People like those who like them, so when you react the way they want, it encourages them to be more outgoing and open with you. 295 00:33:24,040 --> 00:33:36,200 Another talk-show host would later go on the record lamenting how often he disliked his guests and how boring he found the actors and actresses that he would be forced to speak to. 296 00:33:36,200 --> 00:33:40,480 But that’s a testament to how highly trained his habit of curiosity was. 297 00:33:40,480 --> 00:33:52,360 He started by making a conscious decision to be curious, built the habit, and engaged his guests easily; do you think his guests could tell if he was truly interested or not? 298 00:33:52,360 --> 00:33:53,440 Never. 299 00:33:53,440 --> 00:34:04,800 Curiosity allows people to feel comfortable enough to speak freely beyond a superficial level—because you are demonstrating that you care and that you will listen when they open up. 300 00:34:04,800 --> 00:34:11,440 People won’t be inclined to reveal their secret thoughts if they think they’ll be met with apathy, after all. 301 00:34:11,440 --> 00:34:18,720 So even if you have to fake it till you make it, Conan O’Brien is who your mindset and attitude should feel like. 302 00:34:18,720 --> 00:34:29,120 In case Conan O’Brien’s curiosity still isn’t coming naturally to you, here are some more specific patterns of thought you can use to improve your people skills. 303 00:34:29,120 --> 00:34:32,040 I wonder what they are like? 304 00:34:32,040 --> 00:34:38,160 When you start to wonder about the other person, it changes your perspective on them completely. 305 00:34:38,160 --> 00:34:41,360 This is an inkling of curiosity. 306 00:34:41,360 --> 00:34:51,800 You start to care about them—not only about their shallow traits, such as their occupation or how their day is going, but what motivates them and makes them act in the way they do. 307 00:34:51,800 --> 00:35:01,200 Having a sense of wonder about someone is one of the most powerful mindsets you can possess because it makes you want to scratch your itch. 308 00:35:01,200 --> 00:35:09,000 Scratching the itch of curiosity will become secondary to everything else because you simply want to know about the other person. 309 00:35:09,000 --> 00:35:13,760 Suppose you had a sense of wonder about computers as a child. 310 00:35:13,760 --> 00:35:20,960 You probably irritated others with how many questions you asked anyone that seemed to have knowledge about computers. 311 00:35:20,960 --> 00:35:28,520 Now as an adult, what kind of attention span are you going to devote to computers, and what kind of questions are you going to ask? 312 00:35:28,520 --> 00:35:37,240 You are going to skip the small-talk interview questions and get right down to the details because it’s what you care and are curious about. 313 00:35:37,240 --> 00:35:50,120 Keeping the mindset of wonderment will completely change the way you interact with people because you will suddenly care, and much of the time, we don’t notice that we don’t care about the person we are talking to. 314 00:35:50,120 --> 00:35:56,640 You’ll dig deeper and deeper until you can put together a picture of what you are wondering about. 315 00:35:56,640 --> 00:35:59,160 What can they teach me? 316 00:35:59,160 --> 00:36:04,720 Don’t read this from the perspective of attempting to gain what you can from someone. 317 00:36:04,720 --> 00:36:09,200 Instead see others as being people worthy of your attention. 318 00:36:09,200 --> 00:36:13,800 Everyone has valuable knowledge, whether it applies to your life or not. 319 00:36:13,800 --> 00:36:23,520 Everyone is great at something, and everyone is a domain expert in something that you are not, no matter how small or obscure the subject. 320 00:36:23,520 --> 00:36:29,640 The main point is to ignite an interest in the other person as opposed to an apathetic approach. 321 00:36:29,640 --> 00:36:36,080 Imagine if you were a huge skiing junkie and you met someone who used to be a professional skier. 322 00:36:36,080 --> 00:36:38,840 They may have even reached the Olympics in their prime. 323 00:36:38,840 --> 00:36:40,480 What will follow? 324 00:36:40,480 --> 00:36:47,760 You’ll be thrilled by what you can potentially learn and gain from the other person, and that will guide the entire interaction. 325 00:36:47,760 --> 00:36:54,080 Again, there will be a level of interest and engagement if you view others as worthy of talking to. 326 00:36:54,080 --> 00:36:56,960 But you’ll never know unless you dig below the surface. 327 00:36:56,960 --> 00:37:02,360 Whether we like to admit it or not, sometimes we feel some people are not worth our time. 328 00:37:02,360 --> 00:37:07,680 It’s a bad habit, and this line of thinking is one of the first steps toward breaking it. 329 00:37:07,680 --> 00:37:14,480 Everyone is worth our time, but we won’t be able to discover it if we don’t put in the work. 330 00:37:14,480 --> 00:37:17,760 What do we have in common? 331 00:37:17,760 --> 00:37:23,040 This is an investigation into the life experiences you share with someone. 332 00:37:23,040 --> 00:37:30,480 It instantly makes them more engaging and interesting—because we feel that they are more similar to us! 333 00:37:30,480 --> 00:37:38,520 It may sound a bit egotistical, but we are undoubtedly more captivated by people who share our same views and interests. 334 00:37:38,520 --> 00:37:46,320 Finding commonalities may even elevate people, especially if we are surrounded by people different from us. 335 00:37:46,320 --> 00:37:57,000 For instance, if you discovered that a new stranger was born in the same hospital as you were, despite being in a different country, you would instantly feel more open to them. 336 00:37:57,000 --> 00:38:01,320 This person must share similar worldviews, values, and humor. 337 00:38:01,320 --> 00:38:07,400 But you wouldn’t have discovered that if you didn’t make an attempt at excavating beneath the surface. 338 00:38:07,400 --> 00:38:14,840 You will need to go on a hunt, and you will ask the important questions that get you where you want to be. 339 00:38:14,840 --> 00:38:19,600 You might jump from topic to topic, or you might dive in and ask directly. 340 00:38:19,600 --> 00:38:29,400 Perhaps it’s just because you will have something to fixate on besides talking for talking’s sake, but these attitudes will drastically change how you approach people. 341 00:38:29,400 --> 00:38:38,360 Curiosity can still be tough to maintain, which is why my final suggestion for creating curiosity is to make a game of it. 342 00:38:38,360 --> 00:38:42,800 Your goal is to learn as much about the other person as possible. 343 00:38:42,800 --> 00:38:51,640 Alternatively, assume there is something extremely thrilling and exciting about the other person and make it your quest to uncover it. 344 00:38:51,640 --> 00:38:54,880 Eventually, you’ll find what you’re looking for. 345 00:38:54,880 --> 00:39:07,560 The next time you go out to a café or store, put these attitudes to the test with the captive audience of the baristas or cashiers you come across—the lucky few who are paid to be nice to you. 346 00:39:07,560 --> 00:39:14,440 Do you perceive these workers to be below you, or do you treat them differently than you would a good friend? 347 00:39:14,440 --> 00:39:18,160 Do you have a sense of wonderment and curiosity about them? 348 00:39:18,160 --> 00:39:23,200 What do you think they can teach you, and what do you have in common with them? 349 00:39:23,200 --> 00:39:29,920 Do you tend to ask the baristas or cashiers about their day and actually care about their answer? 350 00:39:29,920 --> 00:39:35,880 If not, do you think you’ll be able to simply “turn it on” when you’re around people you care about? 351 00:39:35,880 --> 00:39:40,840 Practice changing your mindsets concerning the people around you. 352 00:39:40,840 --> 00:39:49,800 It’s the easiest practice you’ll have because you don’t have to lift a finger, but it drastically transforms the quality of relationships you’ll create. 353 00:39:49,800 --> 00:40:02,560 We've been chatting about an important topic, how to become a better listener, and take our relationships to the next level. 354 00:40:02,560 --> 00:40:05,960 Let's take a moment to review the key takeaways from this episode. 355 00:40:05,960 --> 00:40:10,320 We've all got two ears, but only one mouth, right? 356 00:40:10,320 --> 00:40:15,600 This means we should do about double the listening versus speaking. 357 00:40:15,600 --> 00:40:19,280 But the truth is, doing so goes against our natural instinct. 358 00:40:19,280 --> 00:40:28,080 We're wired to express and to talk about ourselves, to the extent that it provides the same type of neurological stimulation as sex. 359 00:40:28,080 --> 00:40:29,280 Fair enough. 360 00:40:29,280 --> 00:40:36,560 But that doesn't mean talking non-stop is acceptable or helpful to our relationships. 361 00:40:36,560 --> 00:40:43,760 It's time to view listening as the true win-win in cultivating deeper relationships. 362 00:40:43,760 --> 00:40:55,960 When you listen, you not only get to learn about someone, you are paradoxically to some seen as more charismatic, more interesting, and more enjoyable to interact with. 363 00:40:55,960 --> 00:41:02,600 So if your end goal is to be those things, listening is the skill you must perfect. 364 00:41:02,600 --> 00:41:06,640 It's a simple skill, but certainly nothing close to easy. 365 00:41:06,640 --> 00:41:16,960 The challenge is that there are so many unconscious ways we rest control over a conversation and become a conversational narcissist. 366 00:41:16,960 --> 00:41:35,520 This is simply someone who, when someone speaks so much that it appears to be a monologue versus a shared dialogue, one subtle way this occurs is through support versus shift responses, where the feeling you impart to others can hinge on a single vocabulary choice. 367 00:41:35,520 --> 00:41:46,600 The underlying theme, however, is to accept letting go of control, pride, and ego, and go wherever someone else wishes to go. 368 00:41:46,600 --> 00:42:00,280 A more conscious obstacle many people face is the feeling that the people they interact with are quite boring and have nothing worthwhile to say, thus listening to them is not a good use of their time. 369 00:42:00,280 --> 00:42:04,960 Just reading that sentence, you should be able to spot a few flaws. 370 00:42:04,960 --> 00:42:09,800 If you think most people you run across are boring, you're the boring one. 371 00:42:09,800 --> 00:42:15,840 You're letting a prejudgment dictate your actions and ruin your interactions. 372 00:42:15,840 --> 00:42:26,200 Instead, expect that you'll find something fascinating and delightful, and that's just what will begin to happen. 373 00:42:26,200 --> 00:42:32,680 For a role model on how to draw information out of people, look no further than late night talk show hosts. 374 00:42:32,680 --> 00:42:40,240 Their sole job is to make a celebrity, often no funnier than you or I, appear immensely charming and intelligent. 375 00:42:40,240 --> 00:42:42,160 That's a tough task sometimes. 376 00:42:42,160 --> 00:42:50,080 Think about the energy, focus, attention, and listening they employ to make this happen. 377 00:42:50,080 --> 00:42:52,440 That's what is possible. 378 00:42:52,440 --> 00:43:01,280 In conclusion, let's embrace the art of active and mindful listening as a powerful tool in our daily lives. 379 00:43:01,280 --> 00:43:11,720 By shifting our focus towards understanding others, we don't only foster deeper connections, but also cultivate a more engaging and a more charismatic presence. 380 00:43:11,720 --> 00:43:18,200 Remember, it's in giving up control and ego that true growth lies. 381 00:43:18,200 --> 00:43:24,200 Believe this quote from Lao Tzu, the wise man does not speak. 382 00:43:24,200 --> 00:43:29,480 He listens.