Foreign.
Speaker AIt's around the house.
Speaker AOn this episode of around the House, I want the contractor to come out and go, that's 120 to $150,000 project.
Speaker AAnd you go, okay, I can only spend 140.
Speaker AContractor goes, all right, I can do you a detailed bid.
Speaker AIt's going to cost you 400 bucks, but I'll give that money to you and put it towards your deposit when you order it.
Speaker AThat to me at this point is fair because they're going to have to take a work and itemize everything out, spend the time, put it down to give you a hard estimate for this project.
Speaker ANow they can give you allowances.
Speaker AThey can go down and say kitchen cabinetry, $32,000.
Speaker AYou see what I mean?
Speaker AAnd put some specs in.
Speaker AThis is.
Speaker AThis is black walnut, flat slab.
Speaker AWhen it comes to remodeling or renovating your home, there is a lot to know and we have got you covered.
Speaker AThis is around the house.
Speaker AWelcome to the round the house show, the next generation home improvement.
Speaker AI'm Eric G.
Speaker AThanks for joining me today.
Speaker AThis hour is brought to you by our friends at Monument Grills.
Speaker ACheck them out for the most ridiculous barbecue under 900 bucks.
Speaker AYeah, it's something that everybody can afford out there.
Speaker ACheck them out@monument.com today.
Speaker AI thought it is February.
Speaker APeople are planning those big projects, whether it's a remodel, whether it's a.
Speaker AA big project like a deck or fence.
Speaker AAnd you don't have time and you're hiring a contractor.
Speaker ASo I thought let's come up with my top 10 questions that you should ask before you hire that contractor.
Speaker ANow these are the things that I think that you need to know so you can make that decision on if they're legitimate, are they real?
Speaker AAre they giving you a decent project completion date, are they giving you all those little things and a fair price?
Speaker ASo we're going to dive into this today.
Speaker AIf you're new to the show, you can find us@aroundthehouseonline.com.
Speaker Amake sure you follow all of our social media pages.
Speaker AJust look for the around the house show or the real around the house show.
Speaker AWe are the original around the house show up there.
Speaker AComing up here in a few months on year 37.
Speaker AYeah, we've been around for a little bit.
Speaker AOkay, guys, so here's the first thing.
Speaker ANow these rules can be a little bit different because across the country, we do not have standardized rules for contractors as far as what's required to be a contractor.
Speaker AIn some states, you have to Have a license, bond, insurance, continuing education.
Speaker AYou need to fill out your paperwork and the moment that your insurance lapses within minutes, your license gets pulled off the state website.
Speaker ANow, there's other ways out there that I see that it's pretty much a free for all where they don't really have contractor licensing.
Speaker AThere are some states that have local licensing, which means a contractor could have six licenses, depending on what city, township, county they work in.
Speaker AThere are no hard and fast rules.
Speaker AThe first thing I want you to do is understand what your laws and rules are figure out, do some research, go online and see what they require.
Speaker ASometimes it's even, you know, what's in the contract, how they do business with you.
Speaker AThat can be a big deal.
Speaker AIn my area, a contractor can get fined like 2000 bucks if they don't put all the notices and releases in that contract package.
Speaker ASo it's a big deal in some areas.
Speaker ASo understand your local laws.
Speaker AAnd that's not on this list, but it's one of the first things you should do.
Speaker ASo you're educated in the process to see if you've got somebody that's fly by night or following the rules.
Speaker ASo the first one here, generally speaking, I want them to be licensed, bonded, and have full insurance.
Speaker ASo if there's not a requirement for a license in your area, make sure they have a bond and they have an insurance.
Speaker AAnd if they have employees, make sure that they're paying workers compensation for that.
Speaker ABecause here's why.
Speaker AWhen you hire someone to come work in your house and they're going to tackle that next project, you want to make sure that the people there working for him are his employees and he's paying for their workers comp.
Speaker AYou don't want one of them to get hurt and you to get drug into a lawsuit saying that you were the employer.
Speaker AI've seen this happen before and all of a sudden you're in trouble.
Speaker ASo we want to make sure that they have.
Speaker AHere's one rule, and this is why some, this is a way that some of these contractors, 95% of them are awesome out there.
Speaker AThey follow the rules, they're legitimate business people, and they just want to do what's right for you and your home and provide themselves a living wage.
Speaker ABut here's what happens with some of the bad ones.
Speaker AThey will sit there, they will get their contractor's license and say, nope, I got no employees.
Speaker AI'm not paying any employment taxes, and they're paying cash to the people working on your job site.
Speaker AIf they get Hurt.
Speaker ALet's say they fall off the roof because they're doing some roof cleaning, you may be found liable or partially liable for that injury.
Speaker ASo that's why you want to make sure they have the license bond and workers compensation insurance on top of that.
Speaker ASo if you have a licensing board that's state run, it's really easy.
Speaker AReach out to them.
Speaker AIf you have a local license, call up the local area or city and say, who does your contractor's licensing?
Speaker AAll right, Are these guys following the rules?
Speaker ADo a little research early on.
Speaker ANow, I want to do this before I even call for a quote.
Speaker AIf I look up or somebody refers me there, this is where you do the research.
Speaker ABecause there's no reason wasting your time getting an estimate and taking hours out of your day discussing the project.
Speaker AIf they're not going to be a good contractor, that's going to follow the rules.
Speaker ANow, the other thing I want you to make sure is, are you talking to the right person?
Speaker AIs it a former employee that drives up with a magnet on the side of the truck and his old business cards and is skimming off the license of his former employer?
Speaker ASo that is something you can do a little further on in the research just to make sure.
Speaker AOne easy way to do that is to call in to the company and ask for that person.
Speaker AAnd if you call in saying, hey, I'd like to talk to Jacob, call the main number, not their cell phone they gave you.
Speaker AIf they go, oh, Jacob's out in the field.
Speaker AOh, okay.
Speaker AYeah, he's working on a quote for me.
Speaker ACan you have him call me back?
Speaker AThat way you've closed the loop in the office to make sure they know what's going on.
Speaker AA little trick with you at the salespeople.
Speaker AYou want to verify if those people are actually working there for the company or if they're trying to skim off the license.
Speaker AI have seen this happen.
Speaker AI've seen contractors do that with friends, and then they get burned and they lose their license when a project goes sideways.
Speaker ASo be really careful of that.
Speaker ANext up, do some kind of a background check.
Speaker ASee what's going on.
Speaker AWe have talked about the sledgehammer contractor.
Speaker AMy friend Amber.
Speaker AWe were on the show a couple years ago with this.
Speaker AHe's the guy that came Colorado and decided to repo her poorly remodeled bathroom because she said, whoa, this thing's not done, and we're not escalating or speeding up your payment rate.
Speaker AThis looks horrible.
Speaker AHe got mad about that because he hadn't got paid and came into her house, even though she wasn't.
Speaker AShe didn't give him permission to be there.
Speaker AAnd he broke into her house, trespassed and destroyed her bathroom.
Speaker AThe good news was the bathroom was going to have to be destroyed because it was so badly done and had to be all torn out.
Speaker ABut here's the problem.
Speaker AThis guy is out there working in a contractor, not in Colorado.
Speaker AHe's someplace else.
Speaker AHe could be in your town.
Speaker AAnd showing up as a legitimate contractor now, he's got a felony now on his, you know, a few felonies, probably on his record because he had to do some time for that.
Speaker AThis guy is not the guy you want working on your house with that kind of record and that kind of anger and low quality work issues.
Speaker ANow, I have no problems with people that have turned their life around, former cons.
Speaker AThey have done their time, they're out, they got their life turned around.
Speaker AI love those stories.
Speaker AAnd I have no problem hiring some of those people.
Speaker AI don't.
Speaker AThere's a lot of great people out there.
Speaker AYou know my buddy Dave Dahl from Dave's Killer Bread, great example.
Speaker AThat guy there ended up taking a ton of time, doing a ton of time, did some bad stuff, got out of prison and built his own bread company and then spent his entire time while he owned that bread company hiring people coming out of prison to help get their lives turned around.
Speaker ASo I'm in full support of that.
Speaker AI just want to make sure that you're hiring somebody that's not there, that's got warrants, that has the wrong people.
Speaker ASo do some research, do some googling, see what you can find on the people.
Speaker AAnd if you can find out who the ownership is, take a look.
Speaker ABecause I know of a kitchen design firm up in Seattle right now that is in a multi million dollar lawsuit.
Speaker AAnd those guys, you don't see it anywhere.
Speaker ABut if you hire them right now to do a kitchen remodel, you could be in a world of hurt where their world comes crashing down and your kitchen's halfway done.
Speaker ASo these are things I want you to be very careful of and that'll help protect that project.
Speaker ASo do your background check on the people and the business and make sure you take a look at those previous projects.
Speaker AWhat have they done?
Speaker ATalk to some people.
Speaker ANow when we come back, we're going to dive into this more about those top 10 questions.
Speaker AWe come back, we'll dive into those top 10 questions for contractors just as soon as around the house returns.
Speaker ABut kids these days will never understand what it's like to play an instrument and be in a band.
Speaker AWhat's up?
Speaker AThis is Sticks it in ya and Satchel from Steel Panther.
Speaker AAnd you are listening to around the House with Eric G.
Speaker AYeah, we love Eric G.
Speaker AAnd you should, too.
Speaker A1987.
Speaker AI never wanna leave.
Speaker AWelcome back to the around the House show, the next generation of home improvement.
Speaker AI'm Eric G.
Speaker AThanks for joining me today.
Speaker AWe've been talking about my top 10 questions that you should ask a contractor before hiring them.
Speaker AAnd this hour is brought to you by our friends at Monument Grills to check them out@monumentgrills.com and if you want to find out more about us, anything about the around the House show, head to aroundthehouse online.com we've been talking about these questions.
Speaker AAsk these contractors before you hire them.
Speaker AAnd I think this is some of the most important stuff for these first ones right here and the third one on my list, we talked about license bond insurance, whether or not they have workers compensation for their employees.
Speaker AB was or number two was doing your background check.
Speaker ANumber three, clear written estimates.
Speaker AAnd this is a huge one warning number one for me on a contract or even a proposal kitchen design, kitchen remodel.
Speaker AAnd a number that does you absolutely no good because here's why.
Speaker AYou can take that exact same kitchen space and probably do a remodel with the lowest quality materials and the lowest quality labor.
Speaker ALet's just pick a round number, $50,000.
Speaker ANow you can go in and do that same project for $350,000.
Speaker AIf you went out and spent the crazy world on that.
Speaker ANow your numbers, unless it's written out, is probably the 50,000, whether you like it or not, because there's no description of what's going into it.
Speaker ASo I want to see like a kitchen remodel, for instance.
Speaker AI want to see 4, 5, 6 pages to the estimate.
Speaker AI want to see estimate.
Speaker AI want to have it broken out.
Speaker ANow here's the thing.
Speaker ANow that I've got the contractor screaming at me, that takes hours.
Speaker AYou're right, it does take hours.
Speaker ABut here's how I see it.
Speaker AIf you hire a design firm or design build firm or you've got a kitchen design you're working with a designer on and they bring the contractor out, I want the contractor to come out and go, that's 120 to $150,000 project.
Speaker AAnd you go, okay, I can only spend 140.
Speaker AContractor goes, all right, I can do you a detailed bid.
Speaker AIt's going to cost you 400 bucks but I'll give that money to you and put it towards your deposit when you order it.
Speaker AThat to me at this point is fair because they're gonna have to take a workday and itemize everything out, spend the time, put it down to give you a hard estimate for this project.
Speaker ANow they can give you allowances.
Speaker AThey can go down and say kitchen cabinetry, $32,000.
Speaker AYou see what I mean?
Speaker AAnd put some specs in.
Speaker AThis is, this is black walnut flat slab veneer, soft close plywood box construction.
Speaker AI want to see knobs, handles, what's the electrician?
Speaker AI want to see the stone countertop fabrication.
Speaker AI want to see all those things lined up with all the details.
Speaker ASo that way you can go, oh, wow, I don't want laminate and I want stone.
Speaker AOkay, that's a different price.
Speaker ASo you can get that dialed down and get that.
Speaker AI'm perfectly okay with you having to pay for that because I don't think anybody out there should be working for free because at this point you're not under contract.
Speaker ABut you want to see those details and they're going to have to spend some significant time on it.
Speaker ASo it's okay to pay for that as long as you're getting that back in the price of it.
Speaker AAnd so that way you know, and they're going to be held accountable to those numbers to some extent.
Speaker ASo these are things that you want to make sure about.
Speaker ASo take the time and get that clear written estimate.
Speaker ASo the other question I have for you is that estimate that is now pretty much ready to go to contract, is that written to be legal in your area?
Speaker ASo that's where knowing all of your rules and laws and at least having a general understanding of what happens in your area will help you be better informed on getting through that.
Speaker ASo something to think about.
Speaker ABut I want to see that thing is dialed in beautifully.
Speaker APerfect handwritten estimates.
Speaker AThat's a problem to me.
Speaker AI would much rather see something that was used in one of the new computer systems.
Speaker ABecause I tell you what, these new systems that you see out there really help manage construction companies.
Speaker AThey'll manage their cash flow, they'll manage their incoming projects.
Speaker AContractors that use the latest technology in managing their job sites, their costs, their profits, expenses, orders, all that stuff are generally more organized and more committed to a smooth workflow than somebody writing you an estimate on a yellow legal pad.
Speaker AThat's something to consider as well.
Speaker AThose are all warning signs to me.
Speaker AAre there great contractors that write them up at a.
Speaker AAnd a book that Come out there and maybe they're doing a small project.
Speaker AYeah, I have no problem with that.
Speaker ABut with remodels or big projects, I want to see things itemized out.
Speaker ASo the next one, guys, is an important one.
Speaker AAnd this happens when the economy gets a little rough like it is now.
Speaker AAre they an expert in this kind of project?
Speaker ADo you have a roofer that's saying he could pour a concrete pad for your hot tub out back?
Speaker ADo you have a finish carpenter that thinks they know how to do tile?
Speaker AYou see where I'm going with this?
Speaker AI want to make sure that the people that are hired know what they're doing.
Speaker AAnd you're paying for experts in their trade and they know what should be in there and what shouldn't.
Speaker ASo making sure that you're hiring the right people for this project, I don't want you to hire somebody.
Speaker AI've seen a lot of guys do this before.
Speaker AI'm going to give it a shot.
Speaker AI don't want to be your first one.
Speaker ASo the roofers should be roofers.
Speaker AThe window siding guys should be window siding guys.
Speaker ADeck builder should be a deck builder.
Speaker AThere's a lot of little tricks to all of that that you should really follow to make sure that you've got it dialed in.
Speaker ASo dial those things in.
Speaker ADon't be the first.
Speaker AAnd a lot of manufacturers like H vac Roofing, a lot of these companies, when you look at the material suppliers, they have training, they have ratings, and if you're hiring a tile person, are they, do they have the CTA number?
Speaker AAre they a tradesperson by license?
Speaker AHave they gotten any certifications in their field?
Speaker AThese are all great things to ask.
Speaker AMake sure that these people are who they say they are and they're a pro.
Speaker ANow, the next one here is important.
Speaker AAnd some contractors give this out and are very open book.
Speaker AAnd some don't want to give anybody how they do their business.
Speaker AAnd the question that I always have is, how do they operate?
Speaker AAre they buying materials and marking them up?
Speaker ADo they tell you to go out and buy the materials and they install them?
Speaker AAnd actually, that is one of my warning signs.
Speaker AWhen a contractor says, you go out and buy all the materials and I'll put them in.
Speaker AYou are now deferring a lot of liability to yourself, including warranty work.
Speaker ABecause in many cases, if you supplied the products, that contractor only has to put a warranty on their installation.
Speaker AWhich means if your state has a one year warranty for contractors and the faucet valve quits in the shower and you've got to tear it out to get it in there.
Speaker AIf it's defective and it was installed properly, you're responsible to pay them to do it.
Speaker ASo you might be saving 20% trying to order it online, but you could be taking a huge risk by letting them buy it at cheaper marketing up a little bit and you end up playing close to retail.
Speaker ANow we're getting into the nuts and bolts of this when we get back.
Speaker ASo I want you to understand what the pluses and minuses of this are because it's a really different look at how this can cost you a lot of money while you're trying to save it.
Speaker ATo find out more about us or send me a tip or something you want heard on this show, head to around the house online.com we'll be right back with more of around the House.
Speaker AHey, this is Ron Keel, the metal cowboy from Keel the the Ron Keel Band and Steeler.
Speaker AWe are rocking around the house with Eric G.
Speaker ARay is you.
Speaker AWelcome back to the around the House show, the next generation of home improvement.
Speaker AThanks for joining me today.
Speaker AWe've been talking here about Basically my top 10 questions you should be asking a contractor out there if you're going to hire one here in 2025.
Speaker AAnd this hour is brought to you by our friends at Monty McGrills.
Speaker ACheck them out at moneymcgrills.com so we were talking about here, how does the contractor operate?
Speaker AAnd I want to reset this a little bit for those that are just joining us on the radio here coming back from break.
Speaker AWhen you hire a contractor, there are risks and warranties that you have to deal with.
Speaker ANow that contractor seriously can go out, buy the materials, they're going to get it at a reduced rate.
Speaker AThings like plumbing and lighting can have more than lumber and building materials, but they're going to get that at a cheaper rate.
Speaker ANow many of them mark them up 20, 25% because they have to go pick it up.
Speaker AThey've got to order it, they've got to put all that in and those dollars run through their books.
Speaker ASo they're getting taxed on all that stuff, depending on the tax, how they go.
Speaker ASo you really want to make sure that they're covered.
Speaker ASo they're staying in business.
Speaker ABut by them supplying materials, they're also on the hook for whatever your warranty rules are in your state.
Speaker ASo that's really important.
Speaker AWhat can happen is if you say, oh, no, I'm gonna buy the products or the contractor says you buy the Products, I'll put them in many times when I see that the contractor doesn't have credit, doesn't want to go to Home Depot and go buy it, because they're gonna go down there, put it on a credit card, waiting for your deposit or whatever.
Speaker AAnd they don't have to warranty it.
Speaker ASo these are all questions that I go, okay, that's weird.
Speaker AI want that contractor buying the materials and their subs and.
Speaker AOr their subs.
Speaker ABecause I want the plumber, if it gets installed correctly or there's the defective plumbing, plumber runs out and fixes it.
Speaker AIt was bad, take care of it.
Speaker AI don't want that to be on me as a homeowner.
Speaker ASo something to consider there.
Speaker ANow the other thing is I really want them for you to follow up and ask.
Speaker AReally let me be a little more clear with that.
Speaker AI want you to make sure that all the subcontractors that they use are licensed, bonded and insured.
Speaker AIs that a licensed plumber, Licensed electrician.
Speaker AA good contractor has his or her subcontractors that they work with time and time out.
Speaker AThese are their people.
Speaker ANow where that helps you, and this is where diyers get in trouble sometimes is that contractor could be worth half a million dollars to these people if they're a busy contractor.
Speaker ASo if you're a homeowner and you've got electrician supposed to show up at your house today, and you're a one time use maybe twice, and the contractor calls up, that contractor's gonna get the electrician first.
Speaker ACause they know, hey, that's my bread and butter, Mr.
Speaker AHomeowner.
Speaker AI'm sorry, gonna have to wait for you over here.
Speaker AWe had something come up, can't make it today.
Speaker AI'll be there tomorrow or late today.
Speaker AReschedule where the contractor is going to get them out there because they want that business, they want that relationship.
Speaker ASo that strength is super important.
Speaker ASo poke around that a little bit to find out more information.
Speaker ANow one of the biggest things that's getting that really gets missed in a contract, this is something that I just go, wow, this is crazy.
Speaker AAnd that is the payment schedule.
Speaker AI want to make sure that payment schedule is written out and is ironclad.
Speaker ALike I want to see it dialed in a hundred percent, this much down, this much at this progress.
Speaker ABecause here's where the issues come up.
Speaker AAnd we talked about it a few weeks ago and we had a construction attorney on here.
Speaker AAnd these are really those things that I think that we should pay attention to.
Speaker ASometimes you will Have a big deposit.
Speaker ANow, it could be written out differently because some states limit as much of a deposit you put down.
Speaker ANow, I don't want to put a deposit down until I have the entire scope out and we know exactly what's going in there.
Speaker ALike, the design work is done.
Speaker AThat's where things need to be done.
Speaker ABecause again, I've seen this go badly more than once.
Speaker AAnd what happens is that you'll get the contract and they don't put in the payment schedules.
Speaker AAll of a sudden, you got the contractor at the end of the first week going, hey, can you pay me for this weeks?
Speaker AAnd you're like, I just paid you deposit.
Speaker AI know, but that paid for parts.
Speaker ACan you pay me this week?
Speaker AYou want that spelled out?
Speaker ASometimes with big projects like a deck kitchen or a bathroom, you're ordering all these custom pieces.
Speaker AAnd many showrooms, places like that, they require you to pay in full to be ordered.
Speaker ASo if you've got a $250,000 kitchen model and you've got $125,000 worth of stuff that's getting ordered, I see putting a deposit down and then having to pay all of that upfront for the materials, I think it's legitimate.
Speaker AI don't think that the contractor has to be your bank and carry the cost for that.
Speaker ASo there's a fine line there.
Speaker ASo you need to understand what the materials are and where those are going to get paid for.
Speaker ABecause otherwise you're getting into a weird position that's going to happen.
Speaker ADo you want to give them and say, okay, hey, I want to have receipts showing this stuff is paid for?
Speaker ABecause the last thing you want to do is have them put it on something where the contractor doesn't pay for it.
Speaker AIt's on their account.
Speaker AAnd all of a sudden they run into financial problems, and you've got a lien on your house, and you're having to battle that saying, look, here's my receipt.
Speaker AI paid for it.
Speaker ASo these are the things you really want to do to protect yourself with that.
Speaker ASo a clear payment schedule.
Speaker AAnd there need to be benchmarks.
Speaker AAnd I don't mean that when the drywall's finished, no, like, painting is completed, all done, you want to have these benchmarks in there so it's very clear how are you going to pay?
Speaker AIs going to be a check, can be a bank transfer.
Speaker AHow is that going to get paid out?
Speaker ANow, another thing, on a side note on this, if you're doing a home improvement construction loan, I totally understand if that contractor has to charge you more for jumping through the thousands of hoops for the bank.
Speaker ABecause sometimes you'll have a bank showing up out there doing a.
Speaker AThey want all this paperwork, they want all these progress pictures.
Speaker AThey're going to have their own inspector coming out before they cut the check to the contractor for the next one.
Speaker AThese can be some of the hardest projects to manage because cash flow is always late.
Speaker AThe bank is always difficult to work with, and they don't understand construction that well.
Speaker AAnd so what happens is they like to get the cart before the horse a little bit.
Speaker AAnd I've seen that.
Speaker ASo expect to pay 10 or 15% more because there is 20% more work on the management side for the contractor.
Speaker ASo don't be surprised if you get one of those construction loans to rebuild your house.
Speaker AThat can be an issue when you're working with the banks.
Speaker AIt's really tough.
Speaker AIt's really tough.
Speaker ASo that's all I want to talk about with how do they operate?
Speaker AI want to make sure that they're operating smoothly and that you're not getting caught up in the middle of that.
Speaker AAnd of course, just how are you paying them money?
Speaker AThat's a big one.
Speaker ASo the next thing I want to talk about is how they operate.
Speaker AAnd this is where you need to be very careful to watch how things happen.
Speaker AHow are they showing up on time?
Speaker AAre they showing up when they say they're going to be at your house at 3:00?
Speaker AAre they at your house at 3:00 to talk about the estimate or the first meet and greet?
Speaker AAre they good at that?
Speaker AAre they on time when they show up for the next meeting?
Speaker AAre they prepared for that meeting?
Speaker AThese are all questions I have.
Speaker AAre they giving you clear and open communication?
Speaker AWhat are they doing?
Speaker AAre they communicating?
Speaker ADo they do emails?
Speaker AHow do they communicate?
Speaker ABecause right now, this is your honeymoon period.
Speaker AThis is the best part of the project right now as far as your relationship with the contractor.
Speaker ABecause a month in on a big project, you're tired of seeing them.
Speaker AYou want your house back.
Speaker AYou don't want all these people, even though you maybe have become friends with them.
Speaker AYou don't want them around your house.
Speaker AYou want your privacy.
Speaker AYou don't have to get up at 7 o'clock in the morning and get dressed on a weekday off that you took off to do some stuff, but they're romping around your house doing a project.
Speaker ASo these are things that you need to be very careful of watching.
Speaker AAnd that way you're going to be okay with it so far.
Speaker ALet's recap what we've talked about so far before we go out to break here.
Speaker AMy first question was license, bond and insurance.
Speaker AMy second one was background checks, finding out everything there, clear written estimates.
Speaker AI want to make sure that they give you that.
Speaker AAre they an expert in the kind of project that you're hiring them to do?
Speaker AHow do they operate?
Speaker AWhat is their standard operating procedures in quotes, markups, all that kind of stuff?
Speaker AAnd do they have a written payment schedule for you with progress payments?
Speaker AAnd the last one we're talking about here, take a temperature check on how they work for you.
Speaker AYou have to do that.
Speaker AIt's not so much a question, but it's a question you have to ask yourself, how good are these people and do I want to work with them long term?
Speaker ADo I trust them?
Speaker AYour gut probably correct.
Speaker AAll right.
Speaker AWe come back.
Speaker AWe've got the last segment here.
Speaker AWe'll wrap this up.
Speaker AWe're talking contractors.
Speaker AWhat are your questions that you should be asking them just as soon as AROUND THE HOUSE returns.
Speaker AWelcome back to the around the House show, the next generation of home improvement.
Speaker AI am Eric G.
Speaker AIf you're just joining us, we've been talking about my top 10 tips.
Speaker ABasically, those questions you should be asking the contractor before you hire them.
Speaker AThis hour is brought to you by our friends at Monument Grills.
Speaker ACheck them out@monumentgrills.com we've been cruising through the list here, and when we went out to break, we were wrapping up, taking a temperature check and making sure that their personality is going to work with you and how they operate because it's in the honeymoon period.
Speaker AThe questions I want you to notice, maybe not physically ask, but take a look at their organization.
Speaker AIf they show up and if this is like a big remodel project, if they show up and you're looking at it going, man, their folder's a hot mess.
Speaker AThey can't find anything we've talked about.
Speaker AThere's no organization that's a concern.
Speaker AAnd again, back to that computer program again.
Speaker AI want to see if they're using some kind of a job site program for a better communication system for you because that makes a big difference right there and how they communicate and how they track all the millions of little pieces on your job site.
Speaker ASo the next one here is I want to find out who their major suppliers are they work with for your project.
Speaker AAnd I would stop by and ask people around the showroom, around the lumberyard, if you're getting ready to tackle A big project.
Speaker AHey, how is Mike's construction company to work with?
Speaker APretty good.
Speaker ASee what they say go down.
Speaker AIf you're going to the lumberyard and you're picking out decking, for instance, if you're down there talking to them about decking, colors and stuff, just ask the question, go, hey, what's Mike like to work with?
Speaker AIs he pretty solid?
Speaker AAnd they go, oh, he's one of our favorite contractors.
Speaker AEverything else, if you see him choke and go, if you see him, he needs to come pay his bill, you got a bigger problem.
Speaker ASo ask around and see how they work with you can really get when you're in picking stuff out.
Speaker AHey, how's he to work with?
Speaker APretty good.
Speaker AOh, he's our favorite.
Speaker AAll right.
Speaker AThat means he pays his bills and probably not bringing a bunch of problems in there after the fact for warranty work or things like that.
Speaker AIf he's got a good relationship, she's got a good relationship with the suppliers, then you're probably on the right road.
Speaker ANow, here's the next one.
Speaker AAnd this can be pretty tough.
Speaker AAnd this is one of those that I look at and go, I don't know, this is a little rough.
Speaker AAre they supposed to pull the building permits in your area?
Speaker ASo if you're doing a second story deck, a big warning sign for me is when they send you, the homeowner down to get the permits.
Speaker ABecause in my area, they want the building department wants the contractor to come down and do it, but that also forces them to get in front of the city and to be a legitimate, licensed bonded contractor.
Speaker AIf that doesn't happen, you've got a problem.
Speaker AIf they're trying to push it over on you, that's another warning sign.
Speaker ANow, if that's the way things operate in your area, nothing wrong with that.
Speaker AThat's just how it works.
Speaker ASo this is where, again, you need to be sure on what you're working with as far as your local codes, laws, and everything else.
Speaker AWhen you need that permit, when you don't.
Speaker AAnd I also, when a contractor goes, ah, you don't need a permit for that.
Speaker AAs you're doing your research and as you're asking questions, I would make sure.
Speaker ADo you have that verified and figured out?
Speaker ABecause I want to make sure that you're getting the permits you need for that.
Speaker AYou're paying for the job to do, right?
Speaker AYou want that done right?
Speaker AI make sure that they're out there inspecting it.
Speaker AYou're paying for that.
Speaker AMake sure you're doing that permit and you're getting it dialed in.
Speaker ASo that's the next one right there.
Speaker AAnd here's the other one here.
Speaker AWhen you're working on a kitchen remodel and you've hired somebody or a bathroom remodel, these all require plans so you can look at it.
Speaker AEspecially if you're pulling permits on it, they want to see the plans.
Speaker AAre they going to supply those to you when you sign on the dotted line?
Speaker ANow, you could be working directly with a designer.
Speaker AI totally get that.
Speaker ABut if you're working through the contractor and the cabinet supplier, for instance, are they supplying you with the drawings so you can take a look at them?
Speaker ANow, I don't expect that contractor to supply you with drawings until you've got some kind of deposit made because someone has sat down and drawn that.
Speaker ANow, if you've paid a designer to do it, that's great.
Speaker ABut they're not supposed to be really supplying those to you until the appropriate fees, deposits or whatever have been paid.
Speaker ABut those plans are something that are going to define this project.
Speaker ASo when you go to contract, for instance, on a kitchen and bath remodel, you want to have a door sample.
Speaker AYou want to have this stuff.
Speaker ASo you want to ask if they're going to be giving you at the time of contract all the plans and stuff so you can approve them because you're going to.
Speaker AIf you have stain colors, you'll be signing off on a stain color, a door sample.
Speaker ANow, if you're weeks, week or two from going to contract, you want to have that door sample.
Speaker ASo did the contractor order one for you or get one from the supplier?
Speaker AI want you signing off on all the right stuff because that protects you and it also sets an expectation for that.
Speaker ANow, I'm in a group and it's a great group on social media.
Speaker AI do a lot of different stuff.
Speaker AI'm in one called Ask the Appraiser.
Speaker AAnd I'm also one this.
Speaker AIt's a really good cabinet group and it's a lot of fun one.
Speaker AAnd it's Ask a cabinet Maker.
Speaker AAnd so I'm in that group as well.
Speaker AAnd if I tell you what the biggest problems that we have, it is huge.
Speaker AIf you look at the problems that show up on that group, it is the number one thing that I see of installed cabinets and this private group is almost 32,000 members.
Speaker AThe number one thing that I see go sideways is the contractor, slash, cabinet maker not getting all the right information for approvals to the client homeowner.
Speaker AHere's what I see.
Speaker AIf you could just watch a group and learn.
Speaker AThis is where it is.
Speaker AIt is not the major cabinet manufacturers that have the problems in this group.
Speaker AIt is the small contractor slash cabinet shop.
Speaker ANow it could be both where it's a contractor and he's building the cabinets.
Speaker AIt is the finishes, it is the customer expectations.
Speaker AIt is all of that miscommunication.
Speaker AAnd quite frankly, some of the cabinets that are in there that are like painted white literally look like a five year old finger painted these things on there.
Speaker AI mean it is absolutely horrible.
Speaker AAnd I feel bad for many of these people because there is.
Speaker AThey're in their own nightmare.
Speaker ASo this in the cabinetry side of it is where you stop that from happening, is those expectations.
Speaker AHave you looked at a kitchen that they've made?
Speaker AHas your contractor looked at it?
Speaker AI to these days I would not do a cabinet package for that's finished in place.
Speaker AToo many problems.
Speaker AYou want those factory finished.
Speaker AIt's just not as good a finish on there.
Speaker AYou can't do the same finish in the house that you can do with a factory applied finish.
Speaker AIt just doesn't work that way.
Speaker ABut you're seeing this happen with all these small contractors and cabinet makers.
Speaker AIf you've got the smaller the cabinet maker, the more I want to see their finished work that you can go put your hands on it and see if it meets your expectations because that is going to be, you know, really what you've got.
Speaker ASo this is such a catch 22 of spending the time to do your research and making sure that it's all written down in the contract.
Speaker ABecause here's the thing, when it comes to doing a project with cabinets.
Speaker AOh, I'm having custom cabinets made or I'm having an Amish guy make them.
Speaker AThat's awesome.
Speaker ABut none of that requires the word quality to be part of it.
Speaker ACustom just means you've got somebody there making it for your project.
Speaker AGuess what?
Speaker AIf you walk into a independent kitchen and bath retailer that sells craft made Vantage, you can order a kitchen where the sizes were made custom.
Speaker AIf you need a 12 and a half inch cabinet box, they'll make one for you.
Speaker ATechnically, that is a custom cabinet.
Speaker AThey can do some custom finishes, they can do some custom this, that is a custom cabinet.
Speaker ABut I tell you what, you see the hot messes with custom and be very careful with that because it can burn you really badly.
Speaker AAnd I hate to see that.
Speaker ASo let's go over our list real quick here.
Speaker AThese are the things that I want you that my top 10 things that you should be asking or considering before you hire that contractor.
Speaker ALicense, bond and insurance.
Speaker A2.
Speaker ABackground check, do a Google search.
Speaker AAsk around.
Speaker A3.
Speaker AClear written estimates, detailed.
Speaker ANumber four, are they an expert in this kind of project?
Speaker AYou don't want to be the guinea pig.
Speaker ANumber five, how do they operate?
Speaker AMarkups, all that kind of stuff so you can understand.
Speaker ASix, do they have a written payment schedule with progress payments in your contract?
Speaker AAsk if they don't, it should be there.
Speaker ADon't sign one without it.
Speaker AMake sure you do a temperature check on how they work with you.
Speaker AAsk questions of how they operate, what you can expect, ways to communicate, text, phone number, email and I like emails because they are written and they can be introduced in court if things go badly.
Speaker AI much rather have an email over a phone call so you have it backed up.
Speaker ANext, talk to their major suppliers.
Speaker AAsk who they are.
Speaker AGo chat with them for big projects, ask.
Speaker ASee how they work together.
Speaker ANumber nine, they're responsible for pulling permits in your area.
Speaker AAsk them, verify it.
Speaker AAnd last, will they supply project plans and drawings for those larger projects?
Speaker AAll right everybody, that's the end of the show here for this one.
Speaker AThose are my top tips for hiring that contractor and those questions or things you should be asking or researching.
Speaker AIf you have any questions on it, send me a message.
Speaker ARoundthehousonline.com I'm Eric G.
Speaker AThanks for tuning in to around the House.
Speaker AWe'll see you next week.