Sarah:

Hello, welcome back for another great week.

Sarah:

My name is Sarah Karakaian.

Annette:

I am Annette Grant, and together we are--

Both Annette & Sarah:

Thanks for Visiting.

Sarah:

Kickoff this episode like we do every week, and that is sharing

Sarah:

one of you, our amazing listeners or viewers who is using our hashtag

Sarah:

on Instagram, #STRShareSunday.

Sarah:

We'll share you here on the podcast, in our newsletter, on the YouTubes.

Sarah:

Annette, who are we sharing this week?

Annette:

Today we are sharing @twobaystay, and that is the number two Bay Stay.

Annette:

And Kara, you're crushing it.

Annette:

And we were just at the same event.

Annette:

I don't know if we crossed paths, but please do yourself a favor, go

Annette:

check out all of Kara's property.

Annette:

So Kara is a property owner.

Annette:

She is a property manager, and she's a realtor.

Annette:

So I want you to not only go to her Instagram because there is some just

Annette:

amazing wallpaper in multiple places.

Annette:

I need to know about your plants, Kara.

Annette:

She has plants everywhere.

Annette:

I need to know if they're real or fake.

Annette:

They're gorgeous.

Annette:

And I just want you to take a look at how she's designed all of these homes.

Annette:

They're well designed, but they're not over designed.

Annette:

It just seems very curated.

Annette:

But again, there's not a lot of things, but you can tell that she's put so

Annette:

much time and effort in the design.

Annette:

I want to go stay at all of them.

Sarah:

She's got this coffee station in it.

Sarah:

Have you seen this?

Sarah:

Oh my gosh, it's so good.

Sarah:

She's got her cups on the wall hanging from hooks and she's got-- and like

Sarah:

you said, it's cute, it's simple.

Sarah:

She's got a little bucket list on some writeable paper.

Sarah:

It's just real cute.

Annette:

She has, I love this, a vinyl and cocktail corner.

Annette:

So she has vinyl records as art on the wall, on shelves, and then a little

Annette:

cocktail station, which is genius.

Annette:

And it looks like she's done a really nice job in a lot of the bedrooms, having some

Annette:

accent law to bring the space to life.

Annette:

Similarly to that vinyl wall, she has a wall of books that are so amazing.

Annette:

It's a kid-friendly book area.

Annette:

And last but not least, I just want to give her a shout out because when

Annette:

you go to her website, please check out her direct booking website.

Annette:

It's amazing.

Annette:

But the thing that I really love is she has woven in that she is a realtor and

Annette:

she does specialize in short-term rentals.

Annette:

And if you are a host out there looking for more things to do because

Annette:

you're already not busy enough, take a look at Kara and what she's doing.

Annette:

Well done.

Annette:

You are a shining example of an amazing host, co-host, and professional

Annette:

in the real estate world, Kara.

Annette:

So keep up the amazing work.

Annette:

Hopefully, we will head North and visit you someday soon.

Annette:

All right, Sarah, let's get on to the episode.

Sarah:

Today we're going to take it back a little bit, get very basic, but

Sarah:

before you press that pause or stop button on this episode, hang with us

Sarah:

because we just want to make sure that these five basic but essential cleaning

Sarah:

tools are available to not your cleaning team, not only your cleaning team, if

Sarah:

they're want to use it, but your guest.

Annette:

Yes.

Annette:

Most importantly, these are there for your guest.

Annette:

Nothing drives me crazier than when I am at a short-term rental and I want

Annette:

to do a little bit of cleaning and there's no supplies, or heaven forbid,

Annette:

you drop something, you spill something and you really need to help yourself.

Annette:

So let's get into it.

Sarah:

Did you experience something this past weekend where this-- you

Sarah:

were inspired for this episode Annette.

Sarah:

Did you go to reach for something to clean up and it wasn't there?

Annette:

Yes.

Annette:

Multiple times.

Annette:

There was a lot of us.

Annette:

We were all staying there.

Annette:

I wanted to clean up the kitchen.

Annette:

I wanted to wipe down the bathroom.

Annette:

I just wanted to tidy.

Annette:

These are things that I do at my own home and I live alone.

Annette:

And that's what's inspired this of like, I know that there are certain things I do

Annette:

on a daily basis with just one person that the compound effect is real when there's

Annette:

multiple people staying in the house.

Annette:

There's maybe multiple baths and showers and restroom breaks and food being cooked.

Annette:

So let your guests help themselves and if the short-term rental is to mirror a home,

Annette:

most people do some cleanup when they're on their daily basis at their house.

Annette:

So let's get into these things that-- one thing that we're excited about too

Annette:

is these things are purchased once.

Annette:

Most of them.

Annette:

We are not going to ask you to go spend a ton of money.

Annette:

These are investments in your property.

Annette:

And again, your guest is going to be helping you keep your asset clean.

Annette:

But these are things that you can buy once, and besides one

Annette:

of them, you should not have to repurchase for quite some time.

Sarah:

Yes.

Sarah:

And we've got five here for you.

Sarah:

We're going to go in order.

Sarah:

And all of these items will be linked in our show notes, the ones that

Sarah:

we use in case you're interested.

Sarah:

So first up is, drum roll, please, microfiber cloths.

Sarah:

Why microfiber, Annette?

Sarah:

Your mom, you dubbed her microfiber queen.

Annette:

They're great multipurpose cleaners.

Annette:

Let's say you want to wipe down the television screen.

Annette:

You want to wipe down your own computer screen.

Annette:

You want to wipe down a surface that maybe you don't want to put some cleaner on.

Annette:

They are the catch-all.

Annette:

They can be used over and over again.

Annette:

The guest can clean them.

Annette:

Just a great catch-all, if you will, product that they could use

Annette:

on multiple different surfaces.

Annette:

And it's safe.

Annette:

You know that if the guest is going to use it on any of your surfaces, it's safe.

Annette:

It's not like maybe if you have porous sponges, something like that.

Annette:

If a guest is going to help themselves, it's going to be

Annette:

safe on everything in your home.

Sarah:

You can buy a pack of them.

Sarah:

You can wash them.

Sarah:

You should wash them between stays.

Sarah:

And when you do, there are some things you want to be careful of so that you

Sarah:

don't have to keep buying these cloths.

Sarah:

You can keep reusing them.

Sarah:

The most important thing is to make sure you wash them on their own

Sarah:

with other microfiber materials.

Sarah:

You want to make sure you're using a fragrance-free and

Sarah:

additive-free detergent.

Sarah:

And here's the kicker, you want to make sure that you do not use

Sarah:

fabric softener in the dryer cycle.

Annette:

Yeah.

Annette:

Because it makes the magic of the microfiber unmagical.

Sarah:

Unmagical.

Sarah:

And then I looked on Google and if they get full of odors over time, just a

Sarah:

little splash of vinegar in that wash cycle will clear that right up for you.

Annette:

That's number one.

Sarah:

Okay.

Sarah:

Number two seems obvious, but you'd be surprised because I ran

Sarah:

into this issue a few years ago.

Sarah:

I had a wonderful short-term rental and I couldn't believe it.

Sarah:

I went you go look for it and there was no multi-purpose cleaner anywhere.

Sarah:

And here's the cool thing.

Sarah:

Here's what we do.

Sarah:

We get a concentrate so that all you have to do is add water.

Sarah:

And you can get a multipurpose cleaner that is safe, non-toxic.

Sarah:

It doesn't have to be anything terrible for your home.

Sarah:

The safer you get it, the more non-toxic you get it.

Sarah:

Your guest won't use it on a surface that's not meant for it.

Sarah:

But like Annette said, people want to clean up after themselves.

Sarah:

And having a multi-purpose cleanup that they can use throughout the home

Sarah:

during their stay is really lovely.

Annette:

Yeah.

Annette:

They can use it in the kitchen, if they want to take it to

Annette:

maybe the bathroom sink.

Annette:

A lot of people are traveling, maybe they can use it in their

Annette:

car if they spilled something.

Annette:

Think of all the places.

Annette:

But that's something super simple and I know that's-- especially if

Annette:

they're using your kitchen a lot, it's nice to spray it on the countertops.

Sarah:

Some tips.

Sarah:

Use a spray bottle.

Sarah:

I'll try to link to the ones that we like to use, are by Zep.

Sarah:

But you can reuse them over and over again.

Sarah:

Put a label on them.

Sarah:

Make sure guests know exactly what's in there.

Sarah:

And make sure you're not putting them where kids can get their hands on them.

Sarah:

So either behind locked doors or up high.

Annette:

Yeah.

Sarah:

All right.

Sarah:

Here's number three, and this one took some convincing back in the day for one

Sarah:

of my clients to allow me to have one of these in the home because she didn't

Sarah:

want a guest to think about cleaning.

Sarah:

That was her argument.

Sarah:

I don't want my guest to think about cleaning when they're here.

Sarah:

I'm like, well, unless you're providing daily cleaning service, the guest

Sarah:

is going to want this in their home.

Sarah:

Annette

Annette:

Ooh, broom and dust pan.

Sarah:

Yeah.

Annette:

And I do not cook and I do live alone.

Annette:

And I still, every day I am like, how are there things on my floor?

Annette:

And I sweep my own floor very, very often.

Annette:

And I just know if people are cooking in your home, also if a glass

Annette:

breaks, they need to sweep that up.

Annette:

Or if there is a spill, it can be very clean in a closet on a hook.

Annette:

It can be very tidy.

Annette:

If they don't want to think about cleaning, they don't have to.

Annette:

But if they need to or want to, it is there for them.

Annette:

Super inexpensive.

Annette:

Please, put this in your home for them.

Sarah:

Bonus tip.

Sarah:

Have one for outside use as well for your guest.

Sarah:

Because sometimes guests, I've learned over the years, want to clear off

Sarah:

the deck or the porch or the walkway.

Sarah:

You're going to have those guests who just enjoy doing that and they want

Sarah:

to keep it tidy during their stay.

Annette:

Especially, I know homes, in the woods there's tons of

Annette:

stuff on the patios all the time.

Annette:

If you're on the beach, it definitely is something to leave for your

Annette:

guests and super inexpensive.

Sarah:

All right.

Sarah:

Here is one that I've stood by since the beginning.

Sarah:

Some of these I've learned over time to include.

Sarah:

This one, a vacuum.

Sarah:

And you need to have a vacuum in each of your properties and you need to forbid

Sarah:

your cleaning team from bringing their own that they've used at other properties.

Sarah:

They can bring with them bugs and-- mostly bugs.

Annette:

I live near multiple short-term rentals and the cleaning teams that

Annette:

clean them, I see them on every turnover day, grab the vacuum out of their car.

Annette:

I'm like, where has that vacuum been?

Sarah:

Yeah.

Annette:

Where has that vacuum been?

Annette:

Have your turnover team clean that.

Annette:

It needs to be cleaned out.

Annette:

It can't be full of all of the things that our vacuum cleans up.

Annette:

So that is something that they do just need to clean it out each time.

Annette:

But again, your guests will really appreciate that if, again, they just

Annette:

want to clean or if they have had some spill or they need to clean something up.

Annette:

So--

Sarah:

Yes, and we've got--

Annette:

Leave that in your property.

Sarah:

We've got something that we'll tag in our show notes.

Sarah:

We've got two options.

Sarah:

One is a higher price option if you want to make an investment.

Sarah:

We also have another one that I've been using for the past several years, and

Sarah:

they're pretty indestructible and they're not expensive, and they're good for pets.

Sarah:

And they've got some decent attachments too, so we'll share those with you.

Sarah:

And of course, if you've got a vacuum or any of these items that you love, let

Sarah:

us know and we will share it with the masses too so everyone can learn from you.

Annette:

And last but not least.

Sarah:

Annette, can you share with everyone why this one's on our list?

Annette:

This one is on the list because I guest had to call me and

Annette:

alert me that there was not one in the home and they were leaving.

Annette:

And so guess what, I'm the one that had to deal with it.

Annette:

So now these are everywhere.

Annette:

And you guys can guess, it was the plunger.

Annette:

It should be--

Sarah:

In the

Annette:

Yeah.

Annette:

In every bathroom too.

Annette:

I'm just putting myself in that guest's shoes.

Annette:

How embarrassing to have to call me.

Annette:

They didn't even have to call me and tell me, but they wanted to give me a

Annette:

heads up like, hey, if you're coming here to clean, help yourself out.

Annette:

But I feel terrible now that that was something that I forgot.

Annette:

But yeah, you don't want your guests having to call you.

Annette:

You don't want to put your guests in a interesting situation with fellow people

Annette:

that they might be vacationing with.

Annette:

Some of them they may know, may not know.

Annette:

That's why you do want to have multiple, because no one wants to have that.

Sarah:

Hey, can you pass me the plunger?

Sarah:

You don't want to do that.

Annette:

But yeah, and again, let your guest help you because, Sarah,

Annette:

you have a plunging incident.

Annette:

Yeah.

Annette:

And you supplied it.

Sarah:

I did.

Annette:

But maybe it wasn't as in eyesight and you had a little overflow--

Sarah:

Yes.

Annette:

Issue that ruined a lot of things.

Sarah:

It did.

Sarah:

It ruined some rugs.

Sarah:

You had to call in-- at that point you have to call in professionals

Sarah:

to sanitize the apartment.

Sarah:

So put it in sight, and here's how you can do it if you're saying, well, I don't

Sarah:

want a guest to see a plunger next to my beautiful toilet, I like the ones where

Sarah:

the plunger can sit inside of, they're usually white and you put them down, and

Sarah:

the white encasement covers the plunger.

Sarah:

And then you can wash the plunger outside with the spigot or

Sarah:

whatever you want to keep it in good shape, but that way it stays.

Sarah:

And then I also offer this bonus tip too.

Sarah:

We like to offer toilet bowl cleaners as well, for the guests,

Sarah:

especially if you offer longer stays.

Sarah:

A guest might want to clean the toilet.

Sarah:

Especially, like Annette said, that they're sharing it with other people,

Sarah:

maybe acquaintances, friends, who knows.

Sarah:

But give them that opportunity to do that so they can keep

Sarah:

the toilet bowl clean as well.

Annette:

And obviously these five things, we're just going

Annette:

to go through them really quick.

Annette:

One more time.

Annette:

The microfiber towels, multipurpose spray, a broom and a dust

Annette:

pan, a vacuum, and a plunger.

Annette:

We understand there are many other things that we just assume

Annette:

you're leaving for your guests-- soaps, hand soaps, body soaps.

Sarah:

Future podcast episodes.

Annette:

Yeah.

Annette:

Your dishwashing pods have detergent if you have a washer and dryer.

Annette:

Those are things that we just made some assumptions about that we assume that

Annette:

you have those in your property, but these are five sneaky ones that, that

Annette:

we find a lot of aren't in properties and really will help your guest out.

Annette:

And these can be very organized, very neat.

Annette:

And again, they can be out of sight of the guest if they don't

Annette:

ever need to deal with them.

Annette:

And if you-- the plunger, if you want to put it wherever, just so it's there on the

Annette:

property so people can help themselves.

Annette:

But do these things today.

Annette:

It'll help that guest.

Annette:

And again, maybe someone hasn't mentioned this to you, but just because

Annette:

they haven't mentioned it doesn't mean that they didn't think about it

Annette:

or want or need it during their stay.

Sarah:

As always, learn from our mistakes.

Sarah:

With that, my name is Sarah Karakaian.

Annette:

I'm Annette Grant, and together we are--

Both Annette & Sarah:

Thanks for Visiting.