1 00:00:04,490 --> 00:00:05,080 Hi there, 2 00:00:05,350 --> 00:00:08,400 It's Sue and thanks for joining me for Tips and Talk 3 00:00:08,400 --> 00:00:12,200 Day. These are bite sized topics that I pull from community 4 00:00:12,600 --> 00:00:15,880 questions and things that I'm observing in the world of handmade 5 00:00:15,880 --> 00:00:16,520 small business. 6 00:00:17,170 --> 00:00:18,640 If you'd like to submit a topic, 7 00:00:19,460 --> 00:00:22,800 DME over on Instagram at Gift Biz Unwrapped. 8 00:00:23,270 --> 00:00:24,480 Before we get started, 9 00:00:24,940 --> 00:00:27,000 I'm gonna share a secret with you. 10 00:00:27,680 --> 00:00:31,780 One of my superpowers is the ability to get an enormous 11 00:00:31,810 --> 00:00:35,740 number of tasks and projects done each and every week. 12 00:00:36,610 --> 00:00:38,140 I easily meet deadlines, 13 00:00:38,570 --> 00:00:40,580 rarely forget to do something, 14 00:00:41,000 --> 00:00:44,340 and know at the start of each day what needs priority, 15 00:00:44,340 --> 00:00:47,750 attention and action type A personality. 16 00:00:48,610 --> 00:00:51,870 Yes, and a follow through on the Kobe assessment, 17 00:00:52,230 --> 00:00:54,430 which should have given me the clue, 18 00:00:55,010 --> 00:00:58,310 but it wasn't until people started commenting to me that I 19 00:00:58,630 --> 00:01:02,470 realized not everyone naturally knows how to do this. 20 00:01:03,180 --> 00:01:07,070 It's the biggest single contributor to the growth I always see 21 00:01:07,070 --> 00:01:11,670 in my businesses without spending hours and hours working either. 22 00:01:12,340 --> 00:01:16,470 It's about focus and doing the right things efficiently. 23 00:01:17,310 --> 00:01:20,080 Prompted by all the questions on how I do this, 24 00:01:20,590 --> 00:01:23,920 I went about finding a way to help you perform at 25 00:01:23,920 --> 00:01:25,000 a higher level too. 26 00:01:25,510 --> 00:01:28,520 I analyzed my methods and formalized my process, 27 00:01:28,840 --> 00:01:31,440 which is one many of my coaching clients. 28 00:01:31,580 --> 00:01:32,680 Now, also follow. 29 00:01:33,340 --> 00:01:34,480 You can use it too. 30 00:01:34,870 --> 00:01:38,720 It's all part of a tool called the Inspired Daily Planner, 31 00:01:39,030 --> 00:01:41,600 made specifically for gifters, 32 00:01:41,750 --> 00:01:43,040 bakers, crafters, 33 00:01:43,040 --> 00:01:43,520 and makers. 34 00:01:44,350 --> 00:01:45,400 Make no mistake, 35 00:01:45,630 --> 00:01:47,800 this is not your ordinary planner. 36 00:01:48,480 --> 00:01:49,320 First off, 37 00:01:49,320 --> 00:01:54,360 it comes with a video explaining my productivity strategy and the 38 00:01:54,560 --> 00:01:56,120 physical planner isn't dated, 39 00:01:56,130 --> 00:01:59,200 so you can start using it the second it arrives at 40 00:01:59,200 --> 00:01:59,880 your doorstep, 41 00:02:00,340 --> 00:02:04,640 and that's not all included for each day is a motivational 42 00:02:04,810 --> 00:02:08,880 or business building tip and plenty of space to capture and 43 00:02:08,880 --> 00:02:13,840 book in time for to-dos scheduled appointments and all those ideas 44 00:02:13,840 --> 00:02:15,240 that are now getting lost. 45 00:02:15,980 --> 00:02:19,000 You can watch the video for free and then get your 46 00:02:19,000 --> 00:02:22,920 inspired daily planner@giftbizunwrapped.com 47 00:02:23,600 --> 00:02:25,240 slash inspired. 48 00:02:26,730 --> 00:02:30,520 There's more to this email thing than just sending them out 49 00:02:30,520 --> 00:02:31,640 regularly, you know, 50 00:02:32,760 --> 00:02:34,320 although that is the first step, 51 00:02:34,410 --> 00:02:36,560 meaning actually working your list, 52 00:02:36,950 --> 00:02:39,160 collecting emails wherever you can, 53 00:02:39,510 --> 00:02:44,880 committing to a consistent schedule than writing and sending them out. 54 00:02:45,740 --> 00:02:48,050 If this is where you're at High five, 55 00:02:48,140 --> 00:02:52,890 because you are already ahead of 90% of people who are 56 00:02:52,890 --> 00:02:56,730 still thinking about doing this or dabbling in and out on 57 00:02:56,730 --> 00:02:57,810 the email sidelines, 58 00:02:58,770 --> 00:03:01,600 if you haven't gotten started with email already, 59 00:03:02,040 --> 00:03:04,600 seriously, what are you waiting for? 60 00:03:04,910 --> 00:03:07,120 You're leaving money on the table, 61 00:03:08,020 --> 00:03:10,310 struggling with what to say in your emails. 62 00:03:10,780 --> 00:03:12,270 I've got you covered here, 63 00:03:12,280 --> 00:03:14,830 so this can no longer be an excuse, 64 00:03:15,460 --> 00:03:16,190 wink, wink. 65 00:03:16,660 --> 00:03:20,950 Just jump over to my tips and talk episode number 83 66 00:03:21,910 --> 00:03:25,150 today. Let's take email marketing up a notch. 67 00:03:25,810 --> 00:03:29,030 I'm going beyond the basics to help you put even more 68 00:03:29,030 --> 00:03:32,670 power into your email efforts towards that end. 69 00:03:32,740 --> 00:03:37,720 Here are six ways to up level your email game to 70 00:03:38,080 --> 00:03:40,400 start. Give your list a name. 71 00:03:40,960 --> 00:03:41,880 Let's be honest. 72 00:03:42,340 --> 00:03:44,160 Who wants to sign up for yet? 73 00:03:44,160 --> 00:03:48,000 One more newsletter that you already know is gonna be cluttering 74 00:03:48,000 --> 00:03:48,680 your inbox. 75 00:03:49,230 --> 00:03:52,320 Simple newsletter requests worked years ago, 76 00:03:52,580 --> 00:03:54,840 but people are way more savvy now. 77 00:03:55,490 --> 00:03:57,880 Instead of this old approach and term, 78 00:03:58,270 --> 00:04:01,880 give your email list a name that makes those who join. 79 00:04:01,950 --> 00:04:05,440 Feel like they've entered a special and exclusive group. 80 00:04:06,170 --> 00:04:09,440 Explain what they'll get in return for sharing their email with 81 00:04:09,440 --> 00:04:12,160 you, something that's meaningful to them. 82 00:04:12,350 --> 00:04:14,640 Things like exclusive deals. 83 00:04:14,860 --> 00:04:19,280 The first look at new lines or special messages reserved only 84 00:04:19,500 --> 00:04:21,080 for that select group, 85 00:04:21,510 --> 00:04:22,520 this kind of thing. 86 00:04:23,420 --> 00:04:26,950 It's way more tantalizing and you'll get more people to join 87 00:04:27,020 --> 00:04:29,830 than just adding them to your email list. 88 00:04:30,660 --> 00:04:32,070 Then point to, 89 00:04:32,620 --> 00:04:34,670 here's a deliverability tip. 90 00:04:35,300 --> 00:04:36,710 Once someone joins your list, 91 00:04:36,740 --> 00:04:39,310 send them an automated welcome email, 92 00:04:39,530 --> 00:04:40,910 and in that email, 93 00:04:40,910 --> 00:04:44,590 explain to them how often they'll receive communication from you. 94 00:04:45,150 --> 00:04:47,670 Reiterate why they'll want to watch for it. 95 00:04:47,800 --> 00:04:48,470 In other words, 96 00:04:48,470 --> 00:04:49,470 what's in it for them? 97 00:04:49,890 --> 00:04:51,790 And then here's the big thing. 98 00:04:52,450 --> 00:04:56,110 Ask them to reply to that welcome email and answer a 99 00:04:56,110 --> 00:04:57,390 very easy question. 100 00:04:58,680 --> 00:05:00,060 Ask a question like, 101 00:05:00,330 --> 00:05:02,340 Help me out with a little research here. 102 00:05:02,530 --> 00:05:04,380 What's your favorite candle sent? 103 00:05:05,000 --> 00:05:07,600 Something that doesn't require a lot of thought. 104 00:05:07,670 --> 00:05:11,480 Just a press on the reply button and their quick response. 105 00:05:12,380 --> 00:05:16,070 What happens when people reply to your emails is it alerts 106 00:05:16,070 --> 00:05:20,150 your email service provider that this person is interested in receiving 107 00:05:20,150 --> 00:05:22,830 the emails that you send in Gmail, 108 00:05:23,040 --> 00:05:26,270 it helps prevent your emails landing in the promotion folder, 109 00:05:26,570 --> 00:05:30,190 and for all other providers from you hitting the spam box, 110 00:05:30,740 --> 00:05:31,710 bottom line, 111 00:05:31,820 --> 00:05:36,350 your deliverability goes up because if people don't see your email, 112 00:05:36,460 --> 00:05:41,860 they don't even have a chance to open three deliverability is 113 00:05:42,020 --> 00:05:42,460 one thing. 114 00:05:42,830 --> 00:05:46,700 Getting people to actually open your emails is another. 115 00:05:47,470 --> 00:05:51,360 It's unrealistic that every single person you send your message to 116 00:05:51,510 --> 00:05:52,920 will open your emails. 117 00:05:53,350 --> 00:05:56,360 This number of opens is something you can monitor in the 118 00:05:56,360 --> 00:05:58,600 analytics of your email service provider. 119 00:05:59,310 --> 00:06:01,600 It's always the goal to get this higher. 120 00:06:02,190 --> 00:06:03,480 Having said that, 121 00:06:03,480 --> 00:06:07,440 the general range for our industry is an open rate of 122 00:06:07,440 --> 00:06:09,400 six to 26%, 123 00:06:09,980 --> 00:06:11,880 but don't let this discourage you. 124 00:06:12,360 --> 00:06:14,520 Think of your own email habits. 125 00:06:14,660 --> 00:06:18,640 You don't always open emails even from businesses that you love. 126 00:06:19,270 --> 00:06:22,160 I've talked a lot about what to say in emails to 127 00:06:22,160 --> 00:06:24,400 condition your list to want to open. 128 00:06:24,800 --> 00:06:28,400 Again, that's all in tips and talk episode number 83, 129 00:06:28,980 --> 00:06:30,640 But it all starts with, 130 00:06:30,740 --> 00:06:36,360 and this is tip number four and intriguing subject line direction 131 00:06:36,440 --> 00:06:38,200 on this has changed over the years. 132 00:06:38,730 --> 00:06:42,720 Do you remember in the past seeing messages like open before 133 00:06:42,720 --> 00:06:46,960 it's too late or your life will change after you read 134 00:06:46,960 --> 00:06:49,760 this? Or emails with lots of emojis, 135 00:06:49,760 --> 00:06:50,960 exclamation marks, 136 00:06:51,180 --> 00:06:53,600 and full big capital letters. 137 00:06:54,320 --> 00:06:54,680 Remember these? 138 00:06:55,350 --> 00:06:59,440 They were all tactics used at that time to get you 139 00:06:59,440 --> 00:07:00,520 to open the email. 140 00:07:01,290 --> 00:07:02,080 In some cases, 141 00:07:02,180 --> 00:07:05,640 the content didn't even have anything to do with the subject 142 00:07:05,640 --> 00:07:08,060 line. In today's world, 143 00:07:08,340 --> 00:07:12,140 these subject lines will automatically find their way to the spam 144 00:07:12,140 --> 00:07:15,860 folder, so make sure to consciously avoid these things. 145 00:07:17,310 --> 00:07:19,900 So then what is a good subject line? 146 00:07:20,680 --> 00:07:23,940 One that relates to what's actually in the email for one, 147 00:07:24,480 --> 00:07:28,580 and then something that provokes interest and leaves someone wanting to 148 00:07:28,580 --> 00:07:29,860 know and see more. 149 00:07:30,260 --> 00:07:31,420 Hence, the open. 150 00:07:32,340 --> 00:07:35,670 A great way to inspire subject line ideas is to look 151 00:07:35,670 --> 00:07:36,790 at emails coming to you. 152 00:07:37,330 --> 00:07:39,170 There are some in your inbox, 153 00:07:39,170 --> 00:07:39,650 of course, 154 00:07:39,800 --> 00:07:44,330 from businesses you've interacted with lately or have indicated your interest 155 00:07:44,330 --> 00:07:45,450 in them in some way, 156 00:07:46,110 --> 00:07:49,010 but also go into that promotions folder in Gmail. 157 00:07:49,570 --> 00:07:51,570 There is gold there. 158 00:07:52,360 --> 00:07:54,930 I actually make it a habit to look about two or 159 00:07:54,930 --> 00:07:58,130 three times a week in my promotions folder because there are 160 00:07:58,370 --> 00:08:00,250 emails landing there that I want. 161 00:08:01,100 --> 00:08:05,590 Even sliding them over to the primary folder doesn't always do 162 00:08:05,590 --> 00:08:06,030 the trick. 163 00:08:06,600 --> 00:08:10,070 Oh, so frustrating those email goblins. 164 00:08:10,690 --> 00:08:13,550 But this is a fabulous way to see what others are 165 00:08:13,550 --> 00:08:17,790 doing and tweak their ideas to apply to your content and 166 00:08:17,800 --> 00:08:18,790 to your style. 167 00:08:19,440 --> 00:08:21,830 We don't always have to reinvent the wheel, 168 00:08:21,830 --> 00:08:22,270 you know, 169 00:08:22,990 --> 00:08:24,430 we'll be on to number five. 170 00:08:25,040 --> 00:08:27,750 As you get more sophisticated in your email marketing, 171 00:08:27,900 --> 00:08:31,870 it's a great idea to separate your list into different segments. 172 00:08:32,480 --> 00:08:35,510 An obvious one is customers versus prospects. 173 00:08:35,970 --> 00:08:38,470 You can also tag a list for in person, 174 00:08:38,470 --> 00:08:39,470 show attendees, 175 00:08:39,870 --> 00:08:41,430 small business contacts, 176 00:08:41,860 --> 00:08:43,750 past holiday purchasers, 177 00:08:44,090 --> 00:08:44,910 you name it. 178 00:08:45,590 --> 00:08:48,610 One contact can be tagged for multiple lists too. 179 00:08:48,610 --> 00:08:49,010 Of course. 180 00:08:49,810 --> 00:08:52,620 What this allows you to do is speak to these groups 181 00:08:52,650 --> 00:08:53,500 more directly. 182 00:08:54,110 --> 00:08:57,960 An email sent out to an e-commerce customer isn't gonna sit 183 00:08:57,960 --> 00:09:00,840 well if you're talking about seeing them at a live show 184 00:09:00,840 --> 00:09:01,680 this past year, 185 00:09:02,370 --> 00:09:07,230 but directing messages and or offers that align with certain groups 186 00:09:07,230 --> 00:09:10,630 of customers heightens the chance that they'll take you up on 187 00:09:10,630 --> 00:09:14,070 an offer because it relates specifically to them. 188 00:09:14,830 --> 00:09:17,370 You could send out an email to all the people who 189 00:09:17,370 --> 00:09:21,330 purchased over the summer talking about why your fall version is 190 00:09:21,330 --> 00:09:24,970 just what they need as the cold weather approaches because of 191 00:09:24,970 --> 00:09:29,690 the seasonal scent or different ingredients based on dry weather and 192 00:09:29,690 --> 00:09:34,010 perhaps even a special discount code only for that select group, 193 00:09:34,210 --> 00:09:34,730 of course, 194 00:09:35,490 --> 00:09:39,450 including a deadline of when they have to purchase to take 195 00:09:39,450 --> 00:09:40,450 advantage of the offer. 196 00:09:41,480 --> 00:09:45,050 Always, always add a deadline when you do discounts like this. 197 00:09:45,790 --> 00:09:46,810 The point is, 198 00:09:46,810 --> 00:09:48,210 with the list segmenting, 199 00:09:48,510 --> 00:09:52,130 you can tailor your message to that special group and make 200 00:09:52,130 --> 00:09:56,690 it so relevant that they easily know you're their choice for 201 00:09:56,690 --> 00:09:57,210 this purchase. 202 00:09:58,280 --> 00:10:02,980 And number six addresses varying lengths and topics of your emails. 203 00:10:03,210 --> 00:10:04,540 You're gonna love this one. 204 00:10:05,050 --> 00:10:07,420 Your emails don't need to be long. 205 00:10:07,790 --> 00:10:08,380 In fact, 206 00:10:08,520 --> 00:10:11,980 I'd recommend you test out varying lengths to see what your 207 00:10:12,300 --> 00:10:13,100 audience likes the most, 208 00:10:13,890 --> 00:10:17,420 this place to the point that you aren't conditioning them to 209 00:10:17,420 --> 00:10:19,380 know what to expect before they open. 210 00:10:19,690 --> 00:10:22,020 When there are surprises upon opening, 211 00:10:22,190 --> 00:10:25,260 they're more likely to do so each and every time. 212 00:10:25,790 --> 00:10:27,540 So some emails can be longer, 213 00:10:27,890 --> 00:10:28,820 some shorter, 214 00:10:29,250 --> 00:10:31,140 some direct to the point with selling. 215 00:10:31,530 --> 00:10:33,620 Some containing a story or a tip. 216 00:10:34,030 --> 00:10:37,740 If in your business you make candy spice mixes or baked 217 00:10:37,740 --> 00:10:40,020 goods, offer recipes and emails, 218 00:10:40,130 --> 00:10:41,460 that's always a hit. 219 00:10:42,090 --> 00:10:43,070 And one more thing. 220 00:10:43,580 --> 00:10:46,430 Just because you hear something works for someone else, 221 00:10:46,780 --> 00:10:48,670 even if they're in your same industry, 222 00:10:49,240 --> 00:10:52,870 doesn't mean it will necessarily be interesting to your audience. 223 00:10:53,330 --> 00:10:56,190 You need to check things out for your yourself with your 224 00:10:56,630 --> 00:10:58,350 unique group of supporters. 225 00:10:59,710 --> 00:11:03,640 I can't stress enough how important email is to your business. 226 00:11:04,120 --> 00:11:07,480 Those who give you their address are putting trust in you 227 00:11:07,590 --> 00:11:09,760 that you'll provide emails that they want, 228 00:11:10,260 --> 00:11:11,160 and when you do, 229 00:11:11,490 --> 00:11:15,520 they'll return the goodwill with sales and spreading the word about 230 00:11:15,520 --> 00:11:17,800 you and your fabulous products. 231 00:11:18,500 --> 00:11:20,000 Two thumbs up for email. 232 00:11:22,390 --> 00:11:23,320 That's a wrap. 233 00:11:23,660 --> 00:11:25,480 I'm a get to the point kind of girl, 234 00:11:25,660 --> 00:11:28,600 and this is what you can expect from these quick midweek 235 00:11:28,600 --> 00:11:31,360 sessions. Now it's your turn. 236 00:11:31,930 --> 00:11:34,120 Go out and fulfill that dream of yours. 237 00:11:34,440 --> 00:11:36,400 Share your handmade products with us. 238 00:11:36,810 --> 00:11:37,880 We want them, 239 00:11:38,100 --> 00:11:39,360 and they bring us both. 240 00:11:39,810 --> 00:11:41,080 So much happiness.