Hello, and welcome to The Get.
Erica Seidel:I'm your host, Erica Seidel.
Erica Seidel:This season we examine the relationship between CMOs and Boards.
Erica Seidel:How can that relationship go from fraught to functional,
Erica Seidel:and maybe even to fantastic?
Erica Seidel:Today we hear from Elana Anderson.
Erica Seidel:She and I overlapped at Forrester way back in the day, and since then, she has had
Erica Seidel:an awesome career as a marketing leader - from Forrester to IBM, and then Unica.
Erica Seidel:Then she was CMO at Demandware, which became Salesforce Commerce Cloud.
Erica Seidel:After that, she was Chief Marketing and Customer Officer at Vidyo, the video
Erica Seidel:tech company, and then CMO at Veracode.
Erica Seidel:You'll hear from her on a bunch of interesting topics.
Erica Seidel:How to leverage Board members for your marketing initiatives - those independent
Erica Seidel:Board members with big names and impressive resumes can be marketing gold.
Erica Seidel:How to prepare for an interview with a Board member, and how
Erica Seidel:to set yourself up for joining Boards yourself and when to start.
Erica Seidel:Here we go.
Erica Seidel:Elana, thank you so much, and welcome to the show.
Elana Anderson:Thanks Erica.
Elana Anderson:I'm really excited to be with you here today.
Erica Seidel:Yeah, it's fun to chat after all these years post Forrester.
Elana Anderson:Yeah.
Erica Seidel:I would love to just get right into a really nitty gritty, tough
Erica Seidel:question for you, which is, you know, you've worked in a lot of settings.
Erica Seidel:You've led a lot of different marketing teams of different, you know, sizes.
Erica Seidel:Can you share a hard-won lesson you have had from interacting with a
Erica Seidel:Board, like something that really sticks out in your experience?
Elana Anderson:I have to say, I'm always happier when I'm talking
Elana Anderson:to the Board about numbers.
Elana Anderson:You know, topics like pipeline, deal flow, you know, numbers are
Elana Anderson:much more in the Board's lane and I know I can go toe-to-toe on topics
Elana Anderson:like MQLs and SQLs and pipeline conversion and bookings conversion.
Elana Anderson:So, but maybe not a hard-won lesson there.
Elana Anderson:So I think one, one thing that would always make me cringe was when my
Elana Anderson:CEO would ask me to do like a special update for the Board on brand.
Elana Anderson:Those would invariably turn out to be one of those sessions where investor
Elana Anderson:members of the Board might step out of the room immediately or, you
Elana Anderson:know, they'd dive into their phones or, you know, that sort of thing.
Elana Anderson:But the last time I had to do one of those sessions, I swore I was going to
Elana Anderson:figure out how to keep them engaged.
Elana Anderson:So after all they had, they had actually funded the, the
Elana Anderson:Board, the, the brand refresh.
Elana Anderson:So they had, they put a lot of money into it, so I figured I owed them a session.
Elana Anderson:So I made it interactive.
Elana Anderson:We were, we were doing this major refresh and we, I started
Elana Anderson:out with a little brand quiz.
Elana Anderson:So throwing out little tiny brand elements about very well-known brands that they
Elana Anderson:would, they would recognize and know and had them identify those brands.
Elana Anderson:And then I, I took those elements and compared and contrasted our old
Elana Anderson:versus new to illustrate some of the opportunities that we had, and
Elana Anderson:then, and then how the new brand was addressing those opportunities.
Elana Anderson:Now, so this engaged them.
Elana Anderson:It got them talking.
Elana Anderson:It turned some lights on.
Elana Anderson:I got them to know me and my quirky personality a bit more.
Elana Anderson:And it was great because that evening at the Board dinner,
Elana Anderson:several of them came up to me.
Elana Anderson:We talked a lot more.
Elana Anderson:I actually sat next to our chairman that night at dinner, and I,
Elana Anderson:I felt that it really opened a door for me, um, with that group.
Elana Anderson:So I, you know, I, I suppose in retrospect, it's a bit of a dull lesson,
Elana Anderson:you know, for a market, for a marketer, but, you know, the, the lesson is figure
Elana Anderson:out how to engage your audience, right?
Erica Seidel:Yeah.
Elana Anderson:Obviously Marketing 101, you know, you know that numbers
Elana Anderson:are gonna engage the Board, but if you have a topic that's short on numbers,
Elana Anderson:like a, a rebrand topic, how do you make that interesting and impactful?
Elana Anderson:I chose to make it interactive, right, and, and use brands that I knew they
Elana Anderson:had opinions on, or would be aware of to make a case for why we had to do
Elana Anderson:something, you know, about our own brand.
Erica Seidel:How exactly did you make it interactive and what was the aha
Erica Seidel:that they had as you worked with them?
Elana Anderson:Well, so I ki- kind of made it fun, right?
Elana Anderson:I mean, and recognize this isn't like an hour session, this is probably
Elana Anderson:right, 20 minutes, you know, 25 minutes at, at most that you have
Elana Anderson:to, you know, have this discussion.
Elana Anderson:So it has to be impactful and quick.
Elana Anderson:And so I put up little brand elements.
Elana Anderson:So a color or part of a tagline about a particular brand and had
Elana Anderson:them, well, who is this brand?
Elana Anderson:And when you can immediately identify who that brand is, that tells you something.
Elana Anderson:And, and then, and if I show you, well, who's this brand?
Elana Anderson:And you have no idea who that is and it's, and it's us, um, you know, that,
Elana Anderson:that starts to unveil, well, we have some opportunity or some work to do.
Erica Seidel:I see.
Elana Anderson:And then if you can compare and contrast, well,
Elana Anderson:here's how we're doing it today, whether it's a color change.
Elana Anderson:I mean, very often what is less interesting to a, a Board member than,
Elana Anderson:hey, we're changing our colors from, you know, from teal to, you know, purple.
Elana Anderson:But sometimes that does make a difference.
Elana Anderson:And so to make it impactful, you get to the opportunity and the whys behind that.
Erica Seidel:Yeah.
Erica Seidel:Yeah.
Erica Seidel:That's awesome.
Elana Anderson:You know, if I'm gonna tell you my towering strengths
Elana Anderson:also, my towering strengths are not about the visual and the
Elana Anderson:color and that sort of thing.
Elana Anderson:So probably the most fearful I would ever be is having to get in front of a Board
Elana Anderson:and talk to, you know, here's, here's why we're making visual brand changes.
Erica Seidel:Right.
Erica Seidel:Right.
Elana Anderson:So that was pro- probably the hardest Board
Elana Anderson:session I've ever had to do.
Erica Seidel:You mentioned to me previously that you had success
Erica Seidel:getting value from the Board for your marketing initiatives.
Erica Seidel:So kind of incorporating them into your marketing initiatives.
Erica Seidel:So as opposed to just broadcasting out, kind of really integrating
Erica Seidel:Board stuff into your marketing.
Erica Seidel:Can you talk about that and share a few examples of that?
Elana Anderson:I've had the good fortune, um, and most people have this, you know,
Elana Anderson:you have independent Board members on your Board who are generally, uh, they're there
Elana Anderson:for a reason and they're, it's generally they're experts in your market segment,
Elana Anderson:or they have, they have some particular expertise and why they're on the Board.
Elana Anderson:And so I've had great success engaging those individuals
Elana Anderson:in my marketing activities.
Elana Anderson:And sometimes, you know, I think marketing execs are reluctant to go and make the
Elana Anderson:ask, and I've found that Board members are happy to participate and they've
Elana Anderson:been actually flattered to be asked.
Elana Anderson:At Demandware, we had, uh, a Board member by the name of Len Schlesinger.
Elana Anderson:Len is a Harvard Business School professor.
Elana Anderson:He was formerly the COO of Limited brands, which in his day
Elana Anderson:owned, um, Victoria's Secret.
Elana Anderson:We had a customer conference that was a very successful event, but one
Elana Anderson:of the things that we were trying to do was get more attendance from
Elana Anderson:an exec level audience, the true business buyer, the business sponsor.
Elana Anderson:So I asked Len to if he would co-chair or be the guest chair of an
Elana Anderson:invite-only executive track, and then host a, a half-day workshop for me.
Elana Anderson:And maybe that was a little gutsy, but he was thrilled, and
Elana Anderson:the only, only hesitation he had was, you know, the calendar.
Elana Anderson:So thankfully I asked very early.
Elana Anderson:He was available that day and he was more than happy to participate.
Elana Anderson:So, we were then marketing an executive track with a well-known business professor
Elana Anderson:to retail, you know, commerce executives.
Elana Anderson:It sold out easily.
Elana Anderson:We had our ideal profile customer at this event.
Elana Anderson:They also helped the registration of the overall general event because they
Elana Anderson:brought more team members to the event.
Elana Anderson:And the actual event was incredible.
Elana Anderson:I mean, we had Harvard Business School half-day workshop at the event.
Elana Anderson:It was, it was incredible.
Elana Anderson:I think you just need to make the ask.
Elana Anderson:And then, you know, for you as a marketer, particularly if you have,
Elana Anderson:you know, if you've been challenged to get in front of the Board, which I
Elana Anderson:think, you know, marketers may sometimes not feel that they have their airtime
Elana Anderson:with the Board, you know, it's a great way to establish communication.
Erica Seidel:Hmm.
Erica Seidel:Yeah.
Erica Seidel:It's a great way to connect with them outside of a Board meeting and-
Elana Anderson:Exactly.
Erica Seidel:And have them see you in action in another way.
Elana Anderson:Exactly.
Erica Seidel:Why do you think other CMOs don't think about doing this
Erica Seidel:and don't ask their Board members?
Erica Seidel:Like I've, I've interviewed a bunch of people for this, and you're the first
Erica Seidel:one who has mentioned this as an angle.
Elana Anderson:I think there's an intimidation factor.
Elana Anderson:I think, I think that, you know, in some cases people, CMOs may not feel
Elana Anderson:like they have the license to do it.
Elana Anderson:Um, they may not feel that they have the access.
Elana Anderson:Maybe the CEO's, you know, a gatekeeper.
Elana Anderson:So I'd say ask, you know, it's a, uh, I have not, never had a no for an answer.
Elana Anderson:You know, maybe I've had, well, I'm not available that day, but, uh, but
Elana Anderson:more often than not, Board members have been thrilled to, to participate.
Erica Seidel:How else have they participated?
Erica Seidel:Like, even in small ways, how else have you bought them into your, you know, kind
Erica Seidel:of day to day as a, as a marketing leader?
Elana Anderson:Yeah, so in my last company I had, uh, one of our Board
Elana Anderson:members was really expert sort of on the partner ecosystem, you know, and he was
Elana Anderson:more than happy to sit down with me and the partner team, you know, engage in
Elana Anderson:a detailed dialogue in that, you know.
Elana Anderson:More than happy to, um, cons, you know, be consultative with us in terms
Elana Anderson:of who, how we were prioritizing the relationships that we were building.
Erica Seidel:Did you ever tap a Board member to interview somebody?
Erica Seidel:Like say you were interviewing for a partner, marketing, I don't know, VP
Erica Seidel:on your team, would you have tapped the Board member to interview that person?
Elana Anderson:I haven't done that.
Elana Anderson:That's a good idea.
Elana Anderson:I have gotten referrals from Board members, certainly.
Elana Anderson:And also, um, now that you mentioned it, I've, you know, again, both ways,
Elana Anderson:if I've had a question, um, I've been in p-backed companies and another company
Elana Anderson:in the portfolio had already gone through something that we were going through, or
Elana Anderson:about to go through, and I was introduced to the CMO, you know, from that company
Elana Anderson:and had some great dialogue and lessons learned from, from that individual.
Elana Anderson:And I've had the same, you know, same vice versa.
Elana Anderson:You know, I've had other CMOs from the portfolio engage with me, you know, and,
Elana Anderson:and, uh, learn from my, you know, from, from the things that I've been through.
Erica Seidel:Yeah.
Elana Anderson:So it's a great, you know, it's a great, uh, the
Elana Anderson:Board can be a great networking, you know, venue, you know, way to meet
Elana Anderson:other people as well, avenue, yeah.
Erica Seidel:When, when you've seen marketers switch from one size company
Erica Seidel:to the next, and when you yourself, has- have made those switches, how
Erica Seidel:do you need to adapt your approach with working with the Board?
Elana Anderson:Well, so public Boards have a bit more formality.
Elana Anderson:You know, there's a formal structure.
Elana Anderson:They've got their audit committee, the governance committee, the comp committee.
Elana Anderson:You know, and that's a, that's a, a structure-
Erica Seidel:Yeah.
Elana Anderson:that they have to follow.
Elana Anderson:But, you know, honestly, I've found that in larger companies, so companies that,
Elana Anderson:you know, may be PE-backed, but they're of a size that could be public, or maybe
Elana Anderson:they're, you know, they're looking to go public and in the not-too-distant future,
Elana Anderson:they tend to behave like public companies.
Elana Anderson:And I've had that conversation at the exec team level.
Elana Anderson:Um, particularly if you're looking to go public, you wanna be
Elana Anderson:emulating those behaviors anyway.
Erica Seidel:Mm-hmm.
Elana Anderson:You know, so you might have even similar
Elana Anderson:committees on the Board and, uh, very similar, you know, structured
Elana Anderson:reporting process with the Board.
Elana Anderson:You know, similar process for how you're, you know, recording the minutes, you know,
Elana Anderson:for the Board and all of those things.
Elana Anderson:So, honestly, you know, if I compare of similar size public and private
Elana Anderson:companies, they operated very similarly, um, from a Board perspective.
Elana Anderson:Now there was all this reporting that we had to do as a public company.
Elana Anderson:That's not really the Board stuff, but there's all kinds of stuff you still
Elana Anderson:ha- you have to do as a marketing, you know, as a CMO that you don't
Elana Anderson:have to do in a private company.
Elana Anderson:But, uh, that's, you know, not the Board stuff.
Elana Anderson:You know, so the differences, I would say, you know, in terms of
Elana Anderson:interaction are, you know, I've, I've certainly seen smaller VC-backed
Elana Anderson:companies that are much more casual.
Elana Anderson:You know, I, I work now, I'm doing a lot of advisory work with smaller companies,
Elana Anderson:you know, and you may just have a couple of investors on the Board and the CEO and
Elana Anderson:the founder or something like that, and they may be more, they tend towards, some
Elana Anderson:are informal, some are very informal.
Elana Anderson:You know, it depends how many investors there are.
Elana Anderson:Typically, the more in, you know, if there are multiple investors, maybe they
Elana Anderson:have a more formal structure because you're, you know, dealing with, you
Elana Anderson:know, multiple, you know, you're dealing across multiple investor companies.
Elana Anderson:Um, so they may have a more formalized structure if it's very closely held,
Elana Anderson:one investor, you know, and a founder.
Elana Anderson:It can be very loosey-goosey.
Elana Anderson:So I, you know, I think it really depends on, on those factors.
Elana Anderson:Um, but when they're very large, I, they tend to be more similar than not.
Erica Seidel:If a CMO is at a company where the Board is one of these
Erica Seidel:loosey-goosey, you know, VC, you know, small VC, you know, situation, how
Erica Seidel:much would you recommend that they impose more formality and structure,
Erica Seidel:even if they're not asked for it?
Elana Anderson:Yeah, that's a great question.
Elana Anderson:I was at a company that wasn't that small actually, but it was, you know,
Elana Anderson:didn't have some of the formal structures that I have seen in other companies.
Elana Anderson:Um, for example, you know, we didn't have, here are what our corporate
Elana Anderson:objectives are for the year and here's how we're reporting on those
Elana Anderson:corporate objectives to the Board, you know, to the company, et cetera.
Elana Anderson:You know, so, I stepped in, in that case and, you know, worked across the
Elana Anderson:executive team to say, what are, you know, what are the corporate objectives?
Elana Anderson:Let's write them down.
Elana Anderson:Let's, you know, let's report them to the Board.
Elana Anderson:You know, let's report them to the company.
Elana Anderson:Let's, you know, define how we're going to measure them.
Elana Anderson:You know, I, I think if you see a gap like that, there is certainly an
Elana Anderson:opportunity to step in and fill that gap and, you know, in, in that particular
Elana Anderson:organization, you know, I do think it, the, the, the chairman in that case
Elana Anderson:of our Board did recognize, you know, that I was stepping in and doing that.
Elana Anderson:And, you know, um, he later engaged me in some strategic
Elana Anderson:initiatives for the company.
Erica Seidel:Now, is there a difference in terms of CMO interactions with
Erica Seidel:the Board as a company scales, and can you, can you talk through those?
Erica Seidel:You know, so, because a lot of, a lot of people are with these scale-ups that are
Erica Seidel:going from, I don't know, 10 million to 50 million, or 50 million to a 100 million
Erica Seidel:in ARI, or a 100 million to 500 million.
Erica Seidel:What have you seen when you're like, not going from one company to the next,
Erica Seidel:but, but within a company as it scales?
Elana Anderson:I think my interactions have shifted less given scale
Elana Anderson:and more given what the strategic priorities are at any given time.
Elana Anderson:You know, so if the strategic priority, you know, of the, of the business is
Elana Anderson:about modernizing the technology, it's likely that the Chief Product Officer,
Elana Anderson:you know, is gonna be spending the time on the hot seat, you know, with the
Elana Anderson:Board rather than, you know, rather than the Chief Marketing Officer.
Elana Anderson:Now, if the chief, uh, if, if the strategic priority on the other hand
Elana Anderson:is, is about growth or fending off the competition, or you know, some other
Elana Anderson:go-to-market topic, then you know, I know it's much more likely that
Elana Anderson:I'm gonna be in the hot seat or, you know, I and the, uh, the Chief Revenue
Elana Anderson:Officer are gonna be in the hot seat.
Elana Anderson:But I think, I do think, though, that regardless of the scale,
Elana Anderson:um, of the company, the CMO needs to focus on objectives, on
Elana Anderson:outcomes, on critical metrics.
Elana Anderson:You know, some, sometimes marketers are over enamored, you know,
Elana Anderson:about, what they do rather than the outcomes that they drive.
Elana Anderson:You know?
Elana Anderson:And I think particularly with the Board, you know, it's about the destination.
Elana Anderson:It's not about the journey.
Elana Anderson:The journey really only matters when there's something that significantly
Elana Anderson:new, you know, significantly new lessons that you learned along the way.
Elana Anderson:Whether those lessons were good lessons, lessons that you wanna repeat, you know,
Elana Anderson:or, or lessons that, you know, you tried something, you know, and it didn't work.
Elana Anderson:I think they only care about that journey when there's something major
Elana Anderson:that you learned along the way.
Erica Seidel:Why is it, do you think, that people get enamored of
Erica Seidel:the journey and not the destination?
Erica Seidel:It's very well said, by the way.
Elana Anderson:Well, you know, I, I think we, um, we do a lot in marketing.
Elana Anderson:There's a lot of stuff that happens under the covers in marketing.
Elana Anderson:And, um, at the end of the day, what does the Board really care about is,
Elana Anderson:well, how did that impact sales, right?
Elana Anderson:You know, and, and there's so much work that goes into it, you know, you wanna
Elana Anderson:get, you wanna talk about all that work that you did, but, uh, you know, I
Elana Anderson:think, frankly, we gotta get over that.
Erica Seidel:[Small chuckle] Yeah, other people on the podcast have talked about
Erica Seidel:this, uh, that, that a lot of marketers, especially maybe when they're early to
Erica Seidel:being CMOs, they will want to say, oh, this is how I've been spending my time.
Elana Anderson:Yeah.
Erica Seidel:As opposed to this is the output of it, and that's, that's it.
Erica Seidel:That's enough.
Erica Seidel:Right.
Elana Anderson:Exactly.
Elana Anderson:Exactly.
Elana Anderson:Yeah.
Elana Anderson:You know, marketing, it's a, um, there's a lot, you know, if you compare to the
Elana Anderson:other, you know, other functions, there's so many intricate pieces in, in marketing,
Elana Anderson:but I, I think that, you know, you're in the job as CMO, you know, because
Elana Anderson:they thought you knew how to do the job.
Elana Anderson:You know, so nobody needs to know all those, all, all those
Elana Anderson:little details, you know?
Erica Seidel:Mm-hmm.
Elana Anderson:And I think if you know how to net it out and talk
Elana Anderson:about, you know, again, the, the lessons learned are very interesting
Elana Anderson:out of the major things that you did that did or didn't, didn't work.
Erica Seidel:Mm-hmm.
Elana Anderson:That, that is interesting to a Board, I found, because those
Elana Anderson:are the things that they're gonna tell their other companies that, you
Elana Anderson:know, they're on the Boards of, you know, that, that does get interesting.
Elana Anderson:In addition to the outcomes.
Erica Seidel:So you've interviewed for a bunch of different CMO roles in the
Erica Seidel:course of your career, and presumably you've interviewed with Board members.
Erica Seidel:And I'm wondering, like, how, what, what should a uh, somebody
Erica Seidel:interviewing with a Board member for a CMO role, what should they expect?
Erica Seidel:How should they prepare?
Erica Seidel:Any thoughts there?
Elana Anderson:I think for every exec role I've had, I've interviewed
Elana Anderson:with one or more Board members.
Elana Anderson:You know, honestly I prepare for them just like I prepare for any, any interview.
Elana Anderson:I try to learn as much about the individual as possible.
Elana Anderson:I start with their LinkedIn profile.
Elana Anderson:Uh, some Board members particularly, uh, you know, older ones may
Elana Anderson:not have a LinkedIn profile, but uh, you know, I researched the
Elana Anderson:companies that they worked for.
Elana Anderson:You know, you can usually find a lot on Google or you know, if, you know, if they
Elana Anderson:be movers and things like that you can find a lot of information about people.
Elana Anderson:I look for articles.
Elana Anderson:So I, I try to get a, learn as much as I can about them personally and
Elana Anderson:how, you know, how they operate and you know, what they know.
Elana Anderson:You know, and then what I said before about outcomes is, is super important.
Elana Anderson:I don't expect to talk deep marketing, you know, shop talk
Elana Anderson:with a, with a Board member.
Elana Anderson:You know, I've, I've, uh, again, I've yet to find many who are deeply
Elana Anderson:interested, you know, in the details.
Elana Anderson:So I tend to focus on talking about strategy, um, strategy, the company,
Elana Anderson:um, the market, you know, the market trends, um, the competitive
Elana Anderson:trends, the competitive landscape.
Elana Anderson:Um, I talk about how I've moved the needle, you know, in, in other
Elana Anderson:companies, how I've aligned teams.
Elana Anderson:You know, and when I talk about teams, you know, it's how you've, how I've
Elana Anderson:aligned, you know, the marketing team, but not just the marketing team.
Elana Anderson:Because I think what's critical in an executive role is not just, you know,
Elana Anderson:how you manage your function, but how you work as a business executive, uh,
Elana Anderson:you know, across the organization, right?
Erica Seidel:And it's interesting, you're talking about going, like,
Erica Seidel:talking about how you manage across.
Erica Seidel:I always, I, I, I think of this, like, framework of different
Erica Seidel:types of management, right?
Erica Seidel:So there's managing up, down, you know, like people work for you, inward, across,
Erica Seidel:like across the organization, and then out, you know, like, like partners or
Erica Seidel:people like outside of the organization.
Erica Seidel:And in my experience, I've found that, you know, the best people are strong at
Erica Seidel:managing as many of those as possible.
Erica Seidel:And usually people have strengths in some areas and less in others.
Erica Seidel:And you're right, as a CMO, sometimes people make the
Erica Seidel:mistake of being too siloed in-
Elana Anderson:Yeah
Erica Seidel:in how they describe their experience.
Erica Seidel:And so I like that, that aspect of you as like the chief, kind of, diplomacy
Erica Seidel:officer or something like, you know, the chief shuttle diplomat within the company.
Elana Anderson:Yeah.
Elana Anderson:I think really reinforcing that point of, you know, don't just, particularly
Elana Anderson:with a Board member, don't just go sort of down the marketing silo.
Elana Anderson:Make sure you're focusing across, you know, across and out.
Elana Anderson:Yeah.
Erica Seidel:Yeah.
Erica Seidel:Now an interview is a two-way street, and you're right that the, the
Erica Seidel:strongest interviews are ones where you don't get intimidated and you're
Erica Seidel:having a peer-to-peer dialogue.
Erica Seidel:So a CMO is also looking for a company to join and wanting to make sure that that's
Erica Seidel:gonna be a place where they can flourish.
Erica Seidel:So how should they interview a Board?
Erica Seidel:Like what clues should they look for to know that a Board would be-
Erica Seidel:a Board member or, or, you know, a Board would be a, a, you know, a
Erica Seidel:good one to kind of sign up with?
Elana Anderson:Yeah, and I'm a, I'm also, uh, interviewing the Board
Elana Anderson:member, so to speak, to, you know, get a better sense of the company and the
Elana Anderson:culture and the opportunity, how much they believe in the company as well.
Elana Anderson:I always love to find out what they know about the market, the
Elana Anderson:competition, what they think the unique advantage of the company is.
Elana Anderson:And I think if they're able to answer those questions, that gives the incoming,
Elana Anderson:you know, CMO, uh, a sense of how strong the company's story resonates, right?
Elana Anderson:If, if you don't hear a crisp story around the unique advantage of the
Elana Anderson:company, then you, I've got some work to do, you know, on the messaging.
Elana Anderson:I also ask how I, I should expect to work with them.
Elana Anderson:You know, and if they have an interesting background, I go, I start right there
Elana Anderson:and ask about if they're willing to support those marketing activities.
Elana Anderson:So, you know, start early on that count.
Erica Seidel:That's great.
Erica Seidel:Now let me drill into something you said.
Erica Seidel:You wanna see how much they believe in the company.
Erica Seidel:How do you get at that?
Elana Anderson:Well, I think that's, that's where, you know, I'm
Elana Anderson:asking about their understanding of the market and the unique
Elana Anderson:advantage, you know, of the company.
Elana Anderson:So why, why is this company going to win?
Elana Anderson:What makes them unique?
Erica Seidel:Mm-hmm.
Elana Anderson:What is the outlook for the company?
Elana Anderson:You know, why, why is this company gonna win over competitor X, Y, Z?
Elana Anderson:If competitor X, Y, Z might be a leader, and you know, the company's not a le-
Elana Anderson:not a leader, you know, it gives, gi- gives me a sense of a, how much they
Elana Anderson:believe and also how strong the messaging for the company, for the business is.
Erica Seidel:Hmm.
Erica Seidel:And it also shows that you've done your homework on the other
Erica Seidel:competitors and you're, you're kind of coming up with a bit of a, like
Erica Seidel:a pre-baked perspective, right?
Erica Seidel:You're asking for their perspective, but it seems like you've done enough of
Erica Seidel:your homework to, to have your own, to start to have your own you on things.
Elana Anderson:The company, the market, the competitive.
Elana Anderson:Yeah.
Erica Seidel:Yeah.
Erica Seidel:Right, right, right.
Erica Seidel:Exactly.
Erica Seidel:Now, I know some people, when they prepare for a company- for, for an
Erica Seidel:interview, they do like a kind of cheat sheet, you know, kind of thing.
Erica Seidel:I'm remembering from business school, we all had these cheat sheets on
Erica Seidel:like, you know, five examples of, uh, you know, I don't know, increasing
Erica Seidel:revenue and, you know, three examples of competitive differentiation.
Erica Seidel:Like, would that be useful, do you think for somebody interviewing, for,
Erica Seidel:um, interviewing with a Board member?
Elana Anderson:It would.
Elana Anderson:Have I done it?
Elana Anderson:No, it's a great, it's a good advice.
Elana Anderson:Um, I, I, well, I, you know, that's, I do have my sort of little cheat sheets
Elana Anderson:of things that I've, I've, uh, how I've increased value at company A, company
Elana Anderson:B, company C, that sort of thing.
Elana Anderson:I do think it's a great, I, uh, a good idea.
Elana Anderson:I tend to be probably less structured, I suppose, in, in terms of how I
Elana Anderson:approach an interview like that.
Elana Anderson:You know, I do a lot of reading, but I don't, I don't come with a set of
Elana Anderson:notes, but, uh, but I do, you know, particularly if you're on video, which a
Elana Anderson:lot of the, uh, a lot of the interviews with Board members tend to be, you know,
Elana Anderson:it's a good, it's a good thing to have.
Erica Seidel:Right.
Erica Seidel:And it, but it's interesting cuz you can have your notes, it's good to
Erica Seidel:have the notes, right, and whether you're in person or on video.
Erica Seidel:But you don't wanna seem like you're reliant on your notes.
Elana Anderson:No.
Elana Anderson:Yeah.
Erica Seidel:You need to be able to have that.
Erica Seidel:And it's the same for interviewing for a CMO job when you're interviewing the CEO.
Elana Anderson:Absolutely.
Elana Anderson:Having a, being natural, having a se- seamless dialogue.
Elana Anderson:You know, not feeling nervous, you know, not, not appearing nervous.
Elana Anderson:Absolutely.
Elana Anderson:You know, you wanna be natural, you want it to flow, you know, certainly the larger
Elana Anderson:the company, if it's a public company, you know, if it's a public company, you're
Elana Anderson:likely, you know, gonna be a face of the business, you know, in many situations.
Elana Anderson:And, you know, for a CMO to be calm, cool, and collected, and,
Elana Anderson:you know, uh, in, in that kind of situation is incredibly important.
Erica Seidel:So you are now, um, in discussions with companies about Board
Erica Seidel:roles for yourself after having all these awesome CMO roles in different
Erica Seidel:companies and different experiences.
Erica Seidel:So for marketers who anticipate being in your shoes one day, you know, what
Erica Seidel:should they expect and, and what are you learning about, you know, joining a Board?
Elana Anderson:Well, so you should expect it to be a process.
Elana Anderson:It's gonna take a lot of time.
Elana Anderson:It's gonna take a lot of networking and a lot of time.
Elana Anderson:Unless you have an incredible stroke of luck, um, you're likely gonna start
Elana Anderson:with smaller companies, uh, private companies, you know, and then you'll
Elana Anderson:work your way towards larger private companies, public companies, um, someday.
Elana Anderson:You know, if, if you're, uh, you should consider, if you haven't already, you
Elana Anderson:should join a, consider joining an advisory Board now and add some of
Elana Anderson:that or, or more than one, add some of that experience to your profile.
Elana Anderson:You know, I also, you should start sooner than later.
Elana Anderson:If your growth path is towards Board work, then you should engage your
Elana Anderson:boss and your current Board to help you secure your first Board role now.
Elana Anderson:And in some companies, you know, that might be controversial.
Elana Anderson:Um, I was in a session a couple weeks ago, um, with Chris
Elana Anderson:Comparato, who's the CEO of Toast.
Elana Anderson:And you know, he was saying that, you know, several years ago, he, he didn't
Elana Anderson:want his execs to be on Boards, and now he's completely changed his mind,
Elana Anderson:um, because it's such great experience.
Elana Anderson:And, you know, I think back to companies that, you know, I've been at and, you
Elana Anderson:know, you do this annual survey every, every year and the individuals in the
Elana Anderson:company that tend to be least satisfied with their growth, um, their growth and
Elana Anderson:development are senior execs, because, you know, and I know I felt this way to some
Elana Anderson:extent too, like what's my growth plan?
Elana Anderson:I don't have one, you know?
Elana Anderson:I'm not gonna get promoted, you know, you know, I can take on more things in
Elana Anderson:special projects and always did that.
Elana Anderson:But you know, so I think for a lot of people in the executive suite, that
Elana Anderson:Board work is a great growth plan.
Elana Anderson:And so sitting down and working with your boss and talking about, well,
Elana Anderson:how do you, you know, how can you work together to secure that first Board role.
Elana Anderson:I wish I had been more aggressive about doing that myself.
Elana Anderson:I wish I had carved out more time to do that.
Elana Anderson:I didn't feel like I had the time, you know?
Elana Anderson:I regret that, regret that now, so I can't recommend that highly enough.
Elana Anderson:And there are also some great preparatory, um, programs out there, you know, to help,
Elana Anderson:particularly for DEI candidates, you know.
Elana Anderson:Um, if you're in Massachusetts, in the Boston area, Mass TLC has this great
Elana Anderson:program called the Board Ready Bootcamp.
Elana Anderson:I've sent folks who worked for me to it in the past, worked for me to it in the past.
Elana Anderson:Um, they run it twice a year.
Elana Anderson:Deloitte has a regional program that they run once a year.
Elana Anderson:You know, there's tons of lists and that sort of thing.
Elana Anderson:There's the Athena Alliance.
Elana Anderson:There's like, there's so many programs that, um, you know,
Elana Anderson:that are out there that, you know, to help you sort of prepare
Elana Anderson:yourself, um, for, for that future.
Erica Seidel:That's great.
Erica Seidel:And is branding yourself for Board any different than
Erica Seidel:branding yourself for a CMO role?
Elana Anderson:Well, you know, I think I, you know, I'm a firm believer in your
Elana Anderson:brand as your, you know, your, your brand.
Elana Anderson:Be authentic, be, you know, be yourself, be, you know, all those things.
Elana Anderson:But I do think it's very important when you're positioning yourself, you know,
Elana Anderson:I'll use that term instead of brand, when you're positioning yourself for Board
Elana Anderson:work, you know, you're shifting from, you know, as the CMO, you owned it, right?
Elana Anderson:You delivered it, you execute it.
Elana Anderson:You know, the big shift here to, to Board is, you know,
Elana Anderson:you're now in an advisory seat.
Elana Anderson:You know, you're now leveraging all that experience you have to advise.
Elana Anderson:You don't own it.
Elana Anderson:You can't tell companies what to do.
Elana Anderson:You can give examples.
Elana Anderson:You can make suggestions.
Elana Anderson:You can make connections.
Elana Anderson:Uh, you're advising.
Elana Anderson:I'm fortunate, you know, we worked at Forrester together as, as an analyst.
Elana Anderson:You know, I did a lot of advisory work, you know, for lots of companies,
Elana Anderson:you know, so I, I have a lot of that background, you know, in my history.
Elana Anderson:Um, so I'm fortunate, you know, it's very relevant to, to Board work.
Elana Anderson:I also think that it's important to, um, to target companies.
Elana Anderson:You don't wanna just try to be a Board member anywhere.
Elana Anderson:Um, you wanna try to target companies that are really relevant, you
Elana Anderson:know, for you, for your background.
Elana Anderson:So you know, for example, you know, if you have deep expertise in product-led
Elana Anderson:growth, then go and find a company that is maybe focused on an enterprise
Elana Anderson:sales motion, but they're trying to shift to product-led growth because
Elana Anderson:they really need your expertise, right?
Elana Anderson:They're not a product-led growth company today.
Elana Anderson:They're trying to make this shift.
Elana Anderson:So that expertise, you know, would be tremendously helpful to them.
Elana Anderson:That sort of thing may, you know, maybe it's a, you know, maybe it's an industry
Elana Anderson:expertise, you know, that sort of thing.
Elana Anderson:Maybe you're a known personality in their industry, you know, so you have
Elana Anderson:to figure out what your, you know, what your hook is, so to speak, if,
Elana Anderson:uh, you know, if you're, you know, gonna try to be an independent Board
Elana Anderson:member at a particular company.
Erica Seidel:Thank you so much for joining the show, Elana, this has
Erica Seidel:been fabulous speaking with you.
Elana Anderson:Likewise.
Elana Anderson:Yeah, really fun.
Elana Anderson:Thanks for, thanks for inviting me.
Erica Seidel:Now that you have heard from Elana, think about how you can
Erica Seidel:put your Board members to work as adjunct members of the marketing team.
Erica Seidel:Next time on The Get you'll hear from Sandra Lopez.
Erica Seidel:You'll hear about how to put your best foot forward when you interview with a
Erica Seidel:Board, about managing expectations with the Board on how long things take in
Erica Seidel:marketing, and about nonprofit Boards as a segue to for-profit Board work.
Erica Seidel:Don't miss it.
Erica Seidel:Thanks for listening to The Get.
Erica Seidel:I'm your host, Erica Seidel.
Erica Seidel:The Get is here to drive smart decisions around recruiting and
Erica Seidel:leadership in B2B SaaS marketing.
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