Jon Clayton:

How would you like to have a chargeable bite sized

Jon Clayton:

one-to-one experience that you can offer your potential clients?

Jon Clayton:

That is quick and fun for you to deliver and helps to sell

Jon Clayton:

your higher price services.

Jon Clayton:

That's exactly what we're going to help you with today in this episode

Jon Clayton:

of architecture business club.

Jon Clayton:

The weekly podcast for solo and small firm architecture practice owners,

Jon Clayton:

just like you who want to build a profitable future proof architecture

Jon Clayton:

business that fits around their life.

Jon Clayton:

I'm the host John Clayton.

Jon Clayton:

If you want to get notified when a releasing your episode and

Jon Clayton:

get access to free resources and exclusive offers, then go to Mr.

Jon Clayton:

John clayton.co.uk forward slash ABC.

Jon Clayton:

And sign up to my free weekly email newsletter.

Jon Clayton:

Now let's discuss first date offers.

Jon Clayton:

In this episode, I'm joined by Laura Robinson.

Jon Clayton:

Laura is a marketing mentor for expertise based businesses.

Jon Clayton:

She's been working in marketing and copywriting for more than 14 years.

Jon Clayton:

And in that time, she's helped hundreds of business owners create

Jon Clayton:

and sell online offers and to make their online marketing more effective.

Jon Clayton:

She's delivered masterclasses for Enterprise Nation, Membership Academy,

Jon Clayton:

and Andrew and Pete's Atomic community.

Jon Clayton:

And she's also shared her expertise as a speaker Bye.

Jon Clayton:

At Erin Wong's Momentum Day and Atomicon, one of Europe's

Jon Clayton:

largest business conferences.

Jon Clayton:

If you're running a business that needs to fit around your other life

Jon Clayton:

challenges, priorities, and adventures, sign up for Laura's free, comfy

Jon Clayton:

business newsletter at weirditude.

Jon Clayton:

co.

Jon Clayton:

uk forward slash newsletter.

Jon Clayton:

Laura, welcome to Architecture Business Club.

Laura Robinson:

Hello.

Laura Robinson:

Thank you for having me.

Jon Clayton:

It's great to have you here today.

Jon Clayton:

I'm a big fan of yours, uh, as you know, hopefully.

Jon Clayton:

Before we just dive into the topic, we're going to talk about though.

Jon Clayton:

I've got to ask you about this.

Jon Clayton:

You're a volunteer marine mammal medic.

Jon Clayton:

Um, could you tell me a little bit about that?

Laura Robinson:

I can.

Laura Robinson:

It sounds like the name feels like it makes it sound like a lot

Laura Robinson:

more hands on than it really is.

Laura Robinson:

I volunteer with a charity called the British Divers Marine Life

Laura Robinson:

Rescue, even though there's absolutely no diving involved.

Laura Robinson:

It's kind of a legacy name.

Laura Robinson:

And, uh, we work all over the UK coastline.

Laura Robinson:

And if there's any marine mammals that are in distress and they need help

Laura Robinson:

out of the water, so they're, they're.

Laura Robinson:

Then out of the water for some reason, um, I can get called

Laura Robinson:

and go and help with that.

Laura Robinson:

So the people who volunteer up in Scotland, they typically

Laura Robinson:

get like whales and dolphins.

Laura Robinson:

Uh, where I am in East Anglia, I have only been called out to seals.

Laura Robinson:

Um, and that's usually during the pupping season when, uh, seal pups are weaned from

Laura Robinson:

their mums quite early, a few weeks old.

Laura Robinson:

And the vast majority of them go off to fish successfully and gain body weight

Laura Robinson:

and go and live independent, happy lives.

Laura Robinson:

But some of them aren't so lucky and they might sustain injuries, storm damage.

Laura Robinson:

They just fail to thrive, really.

Laura Robinson:

Um, and so we get called out to pick them up and take them to a wildlife

Laura Robinson:

hospital where they get fed up until they're a good body weight and

Laura Robinson:

then released back into the wild.

Jon Clayton:

Oh, that sounds awesome.

Jon Clayton:

Have you ever been tempted to take one home?

Laura Robinson:

Absolutely not.

Laura Robinson:

They are so beautiful to look at, but they really smell and they're very bitey.

Laura Robinson:

It's the same.

Laura Robinson:

They, uh, they have a good public image that they don't really

Laura Robinson:

deserve if you get up close to them.

Jon Clayton:

Yeah, fair enough.

Jon Clayton:

Okay.

Jon Clayton:

So best viewed from a distance.

Laura Robinson:

Definitely.

Laura Robinson:

Yeah, we don't want to get as close as I do.

Jon Clayton:

Okay.

Jon Clayton:

Well, um, we're going to talk about something called first date offers.

Jon Clayton:

So this is something that the listeners probably aren't familiar with.

Jon Clayton:

This is a concept that, that you've created.

Jon Clayton:

Could you tell me what is a first date offer and, and how

Jon Clayton:

did you come up with the idea?

Laura Robinson:

It was an accidental invention.

Laura Robinson:

I don't mind doing discovery calls.

Laura Robinson:

You know, you have like a, just a free chat with someone who might be interested

Laura Robinson:

in buying your higher price service.

Laura Robinson:

I don't mind doing them, but they tend to be a bit ambiguous.

Laura Robinson:

They go on for a while.

Laura Robinson:

You give away the whole farm.

Laura Robinson:

Not made any money.

Laura Robinson:

And sometimes the, um, potential client feels a bit awkward about

Laura Robinson:

booking in for a free chat as if it's a trap or they're just going to be

Laura Robinson:

sold to, or they just don't want to take your time for free because that

Laura Robinson:

feels, um, like unfair out of balance.

Laura Robinson:

I also see people selling these things like power hours or

Laura Robinson:

like one hour consultations, pick my brain type sessions.

Laura Robinson:

And I am not a fan of those at all.

Laura Robinson:

They are definitely way too ambiguous.

Laura Robinson:

They go on forever.

Laura Robinson:

They eat into your calendar.

Laura Robinson:

So you end up with like these.

Laura Robinson:

Messy slots of time that your brain is devoted to this one

Laura Robinson:

particular person, then you have to switch back to somebody else.

Laura Robinson:

Um, so I wanted something that was kind of in the middle where I could

Laura Robinson:

get to know someone, but they were paying for it and they were getting

Laura Robinson:

something of value from the session.

Laura Robinson:

And it was a good taster of what it was like to work with me as

Laura Robinson:

I've had that in the back of my mind for probably at least a year.

Laura Robinson:

I think knowing that there was this middle ground that I just

Laura Robinson:

didn't know what it looked like.

Laura Robinson:

And then I released a course that was called Marketing Game Plan and I thought,

Laura Robinson:

Oh, it would be fun to offer a 20 minute one to one Voxer chat with people who

Laura Robinson:

had a particular marketing dilemma that they wanted to talk over with me.

Jon Clayton:

Do you wanna just explain what a Voxer chat is to the listeners?

Laura Robinson:

So Voxer is an, uh, it's a walkie talkie base app.

Laura Robinson:

So a bit like WhatsApp or Facebook Messenger where you

Laura Robinson:

are able to leave voice notes.

Laura Robinson:

But on those platforms, when you leave the voice note, the person at the other

Laura Robinson:

end can't hear it until you finished, and then they listen and then they respond.

Laura Robinson:

And so you end up with this weird kind of lag and it's not like

Laura Robinson:

a telephone conversation and it feels awkward and it takes forever.

Laura Robinson:

With Voxer, it's real time.

Laura Robinson:

So they can hear when you're listening, when you're leaving a message, the person

Laura Robinson:

on the other end can hear real time, but they can also choose whether they play it

Laura Robinson:

back and listen again, or they think, Oh, I don't want to listen to that right now.

Laura Robinson:

They carry on with what they're doing.

Laura Robinson:

They come back.

Laura Robinson:

So for my very easily distracted brain, it's my preferred method of

Laura Robinson:

communication because I find it very hard to concentrate when someone's

Laura Robinson:

talking to me, they'll spark off an idea.

Laura Robinson:

And I'm, my brain's going like, Oh, this is great.

Laura Robinson:

Let's think about this thing.

Laura Robinson:

But they've carried on talking.

Laura Robinson:

I don't know.

Laura Robinson:

I didn't listen to the second half of what you said because I was

Laura Robinson:

thinking about the first thing, but with Voxer, I can do that.

Laura Robinson:

I can write notes.

Laura Robinson:

I can go off with whatever the first thing was, and then I can re listen

Laura Robinson:

to the message and pick up the second or third or fourth points before

Laura Robinson:

I get back to them with a more.

Laura Robinson:

Comprehensive message.

Laura Robinson:

So it's a slower flow of conversation than say a zoom chat, but faster than

Laura Robinson:

voice messaging on the other apps.

Laura Robinson:

So I could go on about it forever.

Laura Robinson:

Cause I absolutely love that form of communication.

Jon Clayton:

well that's probably, we could probably do a whole

Jon Clayton:

episode in the future about using Voxer because I love Voxer as well.

Jon Clayton:

So that's, you were using Voxer for that initial offer, that 20 minute

Jon Clayton:

conversation that you talked about.

Jon Clayton:

So let's just swing it back around to that then.

Laura Robinson:

So I'd only made it available to people who'd bought the

Laura Robinson:

course and it was very focused on.

Laura Robinson:

Do you like any kind of marketing?

Laura Robinson:

You're stuck with a marketing dilemma.

Laura Robinson:

You don't, you just don't know what to do next.

Laura Robinson:

You need to make a decision about a thing.

Laura Robinson:

And I just loved it.

Laura Robinson:

Like it, it made me come alive.

Laura Robinson:

I was in a bit of a funk at the time because it was January,

Laura Robinson:

February time this year.

Laura Robinson:

And I'm not good like January, February, not my good times of year at all.

Laura Robinson:

And I realized when I get to talk to people just for a

Laura Robinson:

short period of time, it, it.

Laura Robinson:

It reinvigorates me.

Laura Robinson:

It gives me ideas.

Laura Robinson:

It gives me inspiration.

Laura Robinson:

I love the reaction that you get from a 20 minute intense session at

Laura Robinson:

the end that the recipient or the client on the other end is just.

Laura Robinson:

Totally blown away by what we can achieve in 20 minutes.

Laura Robinson:

And so then that helps like pump me up as well.

Laura Robinson:

So I thought, Oh, I've got something here.

Laura Robinson:

And it turned out that some of those people wanted to go on and buy my

Laura Robinson:

higher priced one to one services.

Laura Robinson:

So I hadn't created it intentionally to fit this gap between a

Laura Robinson:

discovery call and a power hour.

Laura Robinson:

I just made it off the back of this course, but then I realized, Oh, this is,

Laura Robinson:

this is something like I love doing it.

Laura Robinson:

I'm definitely going to do this again.

Laura Robinson:

And it does feel that.

Laura Robinson:

Void in like my offers quite nicely.

Jon Clayton:

That sounds, sounds absolutely fantastic.

Jon Clayton:

It's funny how sometimes these great ideas do just happen accidentally, don't they?

Jon Clayton:

But it's, it's a really good idea.

Jon Clayton:

What I'd like to talk about actually is before we kind of dig more into

Jon Clayton:

first day offers I want to try and focus on how small firm architecture

Jon Clayton:

practices and, uh, sole practitioners working in architecture, how they

Jon Clayton:

can use this concept before we do that, though, I know that you've

Jon Clayton:

had an experience of doing your own.

Jon Clayton:

Home renovation projects.

Jon Clayton:

And I'd like to hear a little bit about the experience that you had working

Jon Clayton:

with the, the architectural firm.

Jon Clayton:

Could you tell me about those first interactions that you had

Jon Clayton:

with the architectural firms when you contacted perhaps one or two

Jon Clayton:

companies when you decided to, to renovate and extend your home?

Laura Robinson:

Yeah, it feels like ages ago now.

Laura Robinson:

When, and the whole process of even getting everyone in place and the

Laura Robinson:

mortgage and the permission and the architect and the builder, I don't

Laura Robinson:

even know how logistically we made that happen, but it took a couple of

Laura Robinson:

years to get everything lined up and my experience with, I contacted a couple

Laura Robinson:

of architects and they came around and they obviously didn't really want to.

Laura Robinson:

Do the job that they were humoring me because I'd asked for them to come.

Laura Robinson:

And initially we were looking at a loft conversion and whether

Laura Robinson:

that would be possible or not.

Laura Robinson:

And it wasn't, um, the architect we settled with was our builder.

Laura Robinson:

The builder we chose is someone that his dad had done my parents extension.

Laura Robinson:

So we live in quite a small village kind of town.

Laura Robinson:

Everybody knows everybody.

Laura Robinson:

And, um, So that was, for me, I wanted it to be someone that I really trusted

Laura Robinson:

and I was going to be leaving my house empty for a good few weeks at a time.

Laura Robinson:

You know, I was coming back every day, but I just wanted to be comfortable

Laura Robinson:

that it was someone that when we moved back into the house, we felt

Laura Robinson:

like it had been a good experience.

Laura Robinson:

We'd enjoyed the process, like that was my top priority.

Laura Robinson:

So I wanted it to be this particular group of builders above anything else.

Laura Robinson:

And so we chose them first and then we went with the architect that they were.

Laura Robinson:

Most familiar with working with, um, because they had

Laura Robinson:

such a great relationship.

Laura Robinson:

It made everything much easier.

Jon Clayton:

And what happened then once, once you decided you were going to use

Jon Clayton:

that architect, what actually happened?

Jon Clayton:

Did they, I'm just sort of thinking about what those first interactions were

Jon Clayton:

compared, uh, so we can try and relate these two things together, really.

Jon Clayton:

So I'm just wondering, like, what actually happened when you picked up

Jon Clayton:

the phone and, and contacted them?

Jon Clayton:

Did they come out and visit?

Jon Clayton:

Did you go to their office?

Jon Clayton:

Did you, they send you a fee proposal via email?

Jon Clayton:

What was the first things that happened when you got in

Laura Robinson:

So I don't, I still don't even know what the fee was

Laura Robinson:

because when you've decided that you're going to do the thing, it

Laura Robinson:

almost becomes irrelevant, doesn't it?

Laura Robinson:

I mean, not totally irrelevant, but in the end there were

Laura Robinson:

just numbers floating around.

Laura Robinson:

I was like, but all together, well, we have enough money.

Laura Robinson:

Yes.

Laura Robinson:

Okay.

Laura Robinson:

Then let's just get on with it.

Laura Robinson:

Um, so I don't know, and I wouldn't know like what the fees were

Laura Robinson:

compared to other people either.

Laura Robinson:

We just decided, I think it was very much like a relationship based project.

Laura Robinson:

So.

Laura Robinson:

We knew we were going with this person she came to the house and

Laura Robinson:

did all the measurements and stuff.

Laura Robinson:

And we chatted about what we, what I really enjoyed was talking about what

Laura Robinson:

we wanted to achieve by doing it.

Laura Robinson:

So, she wasn't, you know, because I had an idea if we're going to put this

Laura Robinson:

extension on the back and these bedrooms are going to go here and she was.

Laura Robinson:

Taking me up a level and saying, okay, you don't need to decide that.

Laura Robinson:

Like, you don't need to decide where the bedrooms go or where

Laura Robinson:

the walls are going to be.

Laura Robinson:

You tell me what it is that you want to achieve when you move back into the house.

Laura Robinson:

So that was a really helpful experience to kind of hand it over a bit.

Laura Robinson:

And then she came back to me with two or three floor plans.

Laura Robinson:

One of which would have been the most amazing master suite

Laura Robinson:

at the back of the house.

Laura Robinson:

With views of the sea.

Laura Robinson:

And the other one was the one where the kids got the best bedrooms at

Laura Robinson:

the back of the house with the best light and the views of the sea.

Laura Robinson:

And I think we can probably, everybody knows which one I went for.

Laura Robinson:

The kids are very happy.

Jon Clayton:

Absolutely.

Jon Clayton:

Um, brilliant.

Jon Clayton:

Thanks so much for sharing that.

Jon Clayton:

So let's, let's talk again about the, the concept of first day offers there.

Jon Clayton:

And, and what I'm really interested to dig into is maybe we could do a

Jon Clayton:

little bit of brainstorming and think about the first day off for that.

Jon Clayton:

architectural practices could use.

Jon Clayton:

So to think about, you know, how could we apply something like what you did?

Jon Clayton:

Just to remind everyone, the, the first day offer that you had, it

Jon Clayton:

was how, what was the price point?

Jon Clayton:

Was it 47 pounds?

Laura Robinson:

It's 47 pounds and it's a 20 minute chat.

Laura Robinson:

To solve one particular marketing dilemma.

Laura Robinson:

And so the concept, the overall concept of the first day offer that I, so far,

Laura Robinson:

we've applied it to a lot of different industries, including I figured one out

Laura Robinson:

with a doula the other day, we're doing photographers, um, cake bakers, like

Laura Robinson:

things that you, you just like, I don't know how this would work, but so far I'm

Laura Robinson:

doing okay with figuring out examples.

Laura Robinson:

Um, the concept is that it's a short one to one interaction where.

Laura Robinson:

The they pay for it, and they get something of value the other side of it.

Laura Robinson:

And potentially, they might go on to buy a higher priced offer from you.

Laura Robinson:

And the interaction is a sample of the experience of working with you.

Laura Robinson:

So it does also need to mirror in some way.

Laura Robinson:

Like, if they went to work.

Laura Robinson:

with you longer term, how would you be interacting with them?

Laura Robinson:

Would you be coming to their house?

Laura Robinson:

Would it be via zoom?

Laura Robinson:

Is it a lot over some other platform that you use to communicate with your

Laura Robinson:

clients so that they can really start to see that reality of having you in their

Laura Robinson:

life and what that bigger project might look like, but equally, everyone's happy.

Laura Robinson:

Like if you just do that.

Laura Robinson:

Bite size offer, that first date offer and the client walks away, you're okay

Laura Robinson:

with that because you got paid, you got something from the experience,

Laura Robinson:

they got something of value from the experience and everyone's happy.

Laura Robinson:

It's not where one person's beholden to the other.

Jon Clayton:

Okay.

Jon Clayton:

So, so this is, it's a bite size, one to one offer that leaves both

Jon Clayton:

the customer and you as the service provider, both feeling really happy

Jon Clayton:

about it and enjoying delivering it.

Jon Clayton:

Even if this is something that doesn't, I mean, ideally I could see how this

Jon Clayton:

could easily encourage people to then go on and buy the higher ticket solution,

Jon Clayton:

whatever that package is, but, but it's something that can stand alone.

Jon Clayton:

You can, it can be a standalone product or service as well.

Jon Clayton:

So it's something of value in its own right.

Jon Clayton:

And I thought that was a really good point you made about it mirroring

Jon Clayton:

the way that you work normally.

Jon Clayton:

So maybe if you, uh, let's just say you're a, an architect that does mainly in person

Jon Clayton:

meetings, then it would make sense that maybe there was a short in person element

Jon Clayton:

to this offer, or if you were using.

Jon Clayton:

Video calls like zoom or teams, something like that, that maybe

Jon Clayton:

the first day offer could include that like a little taster session.

Jon Clayton:

So to have it mirror the way that the, the bigger higher ticket

Jon Clayton:

offers work makes a lot of sense.

Laura Robinson:

Because often those are barriers to people working with

Laura Robinson:

you that you don't even realize exist.

Laura Robinson:

Like they might be totally convinced on your expertise and that you're going to

Laura Robinson:

be able to help them and you can get them to this great outcome that they want.

Laura Robinson:

But if they can't picture like, but what's this going to look like in my life?

Laura Robinson:

Like after I've said yes, and I've handed over whatever money or deposit you want.

Laura Robinson:

They just can't imagine what that might be like.

Laura Robinson:

That's a huge barrier to saying yes to it, because nobody wants to jump

Laura Robinson:

across this like invisible bridge and trust that it's there for them.

Laura Robinson:

So if you can do something to help make that bridge more real, they can imagine

Laura Robinson:

what that experience is going to be like.

Laura Robinson:

It breaks down a lot of barriers to them saying yes to working with you more.

Jon Clayton:

Okay.

Jon Clayton:

So, I mean, some initial, I did have a few initial thoughts, and I'd

Jon Clayton:

love to get your feedback on these.

Jon Clayton:

So one idea was maybe sending an initial appraisal of a property or a building plot

Jon Clayton:

or a building's development potential.

Jon Clayton:

So something like that.

Jon Clayton:

Another idea was maybe to, to give feedback on a customer's own.

Jon Clayton:

Sketch design.

Jon Clayton:

Often people will be on Pinterest collating all sorts of ideas and, and

Jon Clayton:

sketching out their own floor plans.

Jon Clayton:

So I wondered about maybe giving feedback on that, on their design idea, maybe

Jon Clayton:

via a short video, perhaps it could be a little video screen recording.

Jon Clayton:

Um, or maybe.

Jon Clayton:

At one thing that a lot of people's minds is particularly homeowners

Jon Clayton:

is whether to move or improve.

Jon Clayton:

They might be thinking, you know, we, we need an extra extra bedroom.

Jon Clayton:

Like what's the best thing to do?

Jon Clayton:

Do we, do we move or improve what we've got?

Jon Clayton:

So it could be a telephone consultation or a Voxer call using

Jon Clayton:

Voxer to help them decide on that.

Jon Clayton:

aNd the other idea I had was.

Jon Clayton:

Helping them maybe figure out the next three steps to, to get started on a

Jon Clayton:

renovation or a property development.

Jon Clayton:

So do you think, I mean, there's four different ideas there.

Jon Clayton:

Do you think any of those would have legs?

Jon Clayton:

I mean, for an architecture business owner,

Jon Clayton:

Remember, don't forget to subscribe to my free weekly email newsletter.

Jon Clayton:

You can do that at mrjonclayton.co.uk/abc.

Jon Clayton:

And if you are enjoying this episode then please visit podchaser.com,

Jon Clayton:

search for Architecture Business Club and leave a five star review.

Jon Clayton:

Now, back to the show.

Laura Robinson:

I think all of those have, um, have legs,

Laura Robinson:

like they've all got potential.

Laura Robinson:

You wouldn't, uh, you wouldn't do them all.

Laura Robinson:

You'd just like pick, pick an idea or come up with your own.

Laura Robinson:

That is, that's the one that you kind of stick to.

Laura Robinson:

And you trot, trot out every now and then when you want to generate some clients.

Laura Robinson:

But what I wanted to say about all those different ideas is, I love that most of

Laura Robinson:

them, probably all of them, were things that you could do in your own time.

Laura Robinson:

So you actually did it, although it's great to have some element of one

Laura Robinson:

to one interaction so they can get to know you, you also don't want to,

Laura Robinson:

um, you know, block out your diary with having to do this all the time.

Laura Robinson:

So if you have to do some one to one elements to it, I I batch mine,

Laura Robinson:

so they're only available for a couple of weeks, every few months

Laura Robinson:

so that I can get them done and then clear out my diary in this space.

Laura Robinson:

Or for some people it's, you don't want to batch it because you know, in your line of

Laura Robinson:

work, there's a very short window of time when someone's wants to hire an architect.

Laura Robinson:

And if your availability doesn't line up with that, then it

Laura Robinson:

causes all sorts of problems.

Laura Robinson:

So you probably will want your first day offers to be available all the time.

Laura Robinson:

In which case the method of delivery needs to be really flexible for you, that it can

Laura Robinson:

fit around your existing work schedule.

Laura Robinson:

where you said, like, record a video feedback of Leflore Pan

Laura Robinson:

and what's possible for them.

Laura Robinson:

You can do that at 8 o'clock at night or 6 o'clock in the morning,

Laura Robinson:

2 o'clock in the afternoon, whatever you've got time for it.

Laura Robinson:

And it doesn't matter what the client's doing, because then it's asynchronous.

Laura Robinson:

They're not having to be present at the same time.

Laura Robinson:

So I love those ideas.

Laura Robinson:

Um, and I also wanted to point out how.

Laura Robinson:

they would attract very different types of client.

Laura Robinson:

And you need to think about, is that someone I want to work with?

Laura Robinson:

Because I'm guessing for some of you, some architects, you absolutely love

Laura Robinson:

the client that's there with their little, this is me with my grid of

Laura Robinson:

paper, drawing it out quite accurately.

Laura Robinson:

I was very proud of myself and going, but what would happen

Laura Robinson:

if we moved this over here?

Laura Robinson:

And is it very expensive to move this wall because it would have this great impact?

Laura Robinson:

Like you might want to.

Laura Robinson:

Really work with someone like that and there'll be other architects listening

Laura Robinson:

going, no, like you, I will charge three times as much if someone's going

Laura Robinson:

to present a piece of graph paper with me with a sketch of the house.

Laura Robinson:

Like, absolutely not.

Laura Robinson:

So

Jon Clayton:

move away from the graph paper.

Laura Robinson:

so you can use your first day offer to position yourself as

Laura Robinson:

I really want to attract these people.

Laura Robinson:

And I definitely.

Laura Robinson:

Don't want to be working with those people.

Laura Robinson:

And so you'll naturally, um, find that the hot, the people that go on to work

Laura Robinson:

with you and your bigger offers, you've almost created your own filter to make

Laura Robinson:

sure that only certain people get through the gate because you've only attracted

Laura Robinson:

the ones you really enjoy working with.

Jon Clayton:

Oh, I love that.

Jon Clayton:

That's brilliant.

Jon Clayton:

So one thing, it encouraged the idea of doing something that's asynchronous.

Jon Clayton:

So that you've got the flexibility to fit it in to suit your own,

Jon Clayton:

your own time, your own calendar.

Jon Clayton:

So something like, um, feedback that's delivered via a video, via

Jon Clayton:

a voxer message, even maybe like a report or something that gets emailed.

Jon Clayton:

It could even just be a simple report of, um, a sketch plan or

Jon Clayton:

something that gets emailed off.

Jon Clayton:

Something along those lines would be far.

Jon Clayton:

Easier to deliver.

Jon Clayton:

And also as well in terms of price point, like there'd be far less

Jon Clayton:

time to do that than to try and arrange a time to go out and visit

Jon Clayton:

somebody in person with travel time.

Jon Clayton:

And, you know, inevitably getting around there and saying, right,

Jon Clayton:

it's a 30 minute consultation.

Jon Clayton:

And then it's like an hour and a quarter later because you can't get away.

Jon Clayton:

And that does happen.

Jon Clayton:

That sounds like we've got some really like solid ideas there that could work

Jon Clayton:

for, for some practice owners, but how the heck do we decide what to charge for it?

Laura Robinson:

I don't know, I wish there was like a magic number I could

Laura Robinson:

go and every first day offer is charged at 97 and everyone like pays the same.

Laura Robinson:

I think it's going to vary massively with your, um, like for the industry.

Laura Robinson:

So you can charge a lot more because eventually the thing that they're

Laura Robinson:

going to buy is even a higher price than, than what I can charge.

Laura Robinson:

So it needs to be a balance between, it's a really easy

Laura Robinson:

thing for people to say yes to.

Laura Robinson:

Like it's not.

Laura Robinson:

They don't have to think about what's a bit of an investment

Laura Robinson:

like this is a bit hard.

Laura Robinson:

Am I saying yes now or do I wait a month?

Laura Robinson:

It does need to be low so that there's very little friction there because

Laura Robinson:

you've got that potential for them to be a lead for a higher paying thing.

Laura Robinson:

But there has to be absolutely no resentment from you.

Laura Robinson:

For delivering it for that fee now for me, I was, it was easy for me to charge

Laura Robinson:

a very small amount compared to what it would be to work with me longer term

Laura Robinson:

because it's not available at the time.

Laura Robinson:

So it's very small batches.

Laura Robinson:

I release a batch of 10.

Laura Robinson:

They go pretty quickly.

Laura Robinson:

So it's done entirely on my own terms.

Laura Robinson:

It's not trading off.

Laura Robinson:

So people who buy my higher price things don't think, oh, yeah, but

Laura Robinson:

if I bought 10 of this low price thing, you know, I would have paid.

Laura Robinson:

It doesn't work like that because you just can't buy lots

Laura Robinson:

of these lower price things.

Laura Robinson:

They're in a very limited number for very limited periods of time.

Laura Robinson:

But I also get so much more out of it than the money.

Laura Robinson:

So when I'm judging, is there any resentment for me only

Laura Robinson:

charging this small fee?

Laura Robinson:

Absolutely not because I get so much from it, not just the leads that it

Laura Robinson:

generates, but from the experience.

Laura Robinson:

Just really being able to understand what's going on in those

Laura Robinson:

potential clients minds, what are they struggling with every day?

Laura Robinson:

What's the thing that's holding them back?

Laura Robinson:

Even if they don't go on to work with me longer term, I'm using that

Laura Robinson:

knowledge to create content, to come up with marketing ideas, to refine

Laura Robinson:

the paid products that people can buy.

Laura Robinson:

When I'm deciding the price, there's so much more when I'm deciding the price,

Laura Robinson:

I'm looking at the value exchange.

Laura Robinson:

What are they getting out of it?

Laura Robinson:

And do I feel good about what I'm getting out of it?

Laura Robinson:

But it's not just money.

Laura Robinson:

There's so much more on like my side of the equation.

Jon Clayton:

Got it.

Jon Clayton:

Got it.

Jon Clayton:

Now that's given me a really good, I'm already thinking now thinking

Jon Clayton:

like, what, what could I do with these ideas and how much would I charge?

Jon Clayton:

But now that's given me a really good kind of yardstick to work to that.

Laura Robinson:

I want to just to like interrupt you, but it's really

Laura Robinson:

important that it's not that this is why it works so much better

Laura Robinson:

than like a one hour consultation.

Laura Robinson:

When you do something that's ambiguous like that, and you're just.

Laura Robinson:

Giving away an hour of your time, people start to do the maths of,

Laura Robinson:

well, if I bought three of these, would you be able to do this?

Laura Robinson:

And it might not be as much of an issue in your profession, but maybe

Laura Robinson:

it is you're trying to create this.

Laura Robinson:

The first day offer is something that's so standalone.

Laura Robinson:

It's not comparable to the higher price things.

Laura Robinson:

It's not a, you couldn't buy 10 of them and make your big thing.

Laura Robinson:

Cause that's just not how it works.

Laura Robinson:

It's something that's, uh, you know, it's an individual

Laura Robinson:

discrete standalone offer that.

Laura Robinson:

They can't, you know, it's not a component of your bigger thing.

Laura Robinson:

You can't make it up by buying lots of those or having, I'll

Laura Robinson:

have one of those a month.

Laura Robinson:

And then I don't need to buy you a long term package.

Laura Robinson:

It just doesn't work like that.

Jon Clayton:

Okay.

Jon Clayton:

So rather than it, rather than it being framed like you're buying.

Jon Clayton:

30 minutes of my time.

Jon Clayton:

It's like you're getting this transformation.

Jon Clayton:

This is the thing you buy this thing.

Jon Clayton:

We solve this problem and at the end, once you've received it, your life

Jon Clayton:

is so many times better because we've fixed this thing is struggling with.

Jon Clayton:

It's not about the fact that it might only take you 30 minutes to actually do it.

Laura Robinson:

Exactly.

Laura Robinson:

And the example in, in the course that I've got about it, the example I use

Laura Robinson:

is, if you had a gardener come and knock on your door, like a gardener can

Laura Robinson:

see that the garden's a bit of a tip.

Laura Robinson:

You obviously need some help with that.

Laura Robinson:

They could knock on your door and say, you can hire me for

Laura Robinson:

this much money every week.

Laura Robinson:

That's quite a hard thing to say, yes, you're like, I don't know who you are

Laura Robinson:

and I don't know what you're going to do.

Laura Robinson:

And I don't really want to commit to that, or they could say, you

Laura Robinson:

can hire me for an hour and see what I can achieve in an hour.

Laura Robinson:

And you might say yes, but again, it doesn't really like give you this feeling

Laura Robinson:

of what it's going to be like to have someone for long term, or they could offer

Laura Robinson:

you a package that takes them an hour to deliver, but we don't need to know that.

Laura Robinson:

And they come in and they describe, this is what I would do to your

Laura Robinson:

garden to make it somewhere that would be really enjoyable for you.

Laura Robinson:

And this is what that would look like.

Laura Robinson:

And you pay for it because.

Laura Robinson:

You could go away and implement that plan yourself if you wanted, but for the

Laura Robinson:

most part, you're going to say, yeah, no, that's way too much work for me to do.

Laura Robinson:

So yes, if you'd like to come back every week for this amount of money and work

Laura Robinson:

towards this vision of my garden that you've created, that would be wonderful.

Jon Clayton:

Okay, that, that makes a lot of sense.

Jon Clayton:

Are there any, are there any pitfalls that you've come across or your

Jon Clayton:

other clients that have developed their own first night offers?

Jon Clayton:

Is there any, any pitfalls to avoid or any, any problems that you've

Jon Clayton:

found that people have had to kind of work around in creating these offers?

Laura Robinson:

Being too big in scope.

Laura Robinson:

It's 20 minutes, people are going to work with me for 20 minutes.

Laura Robinson:

We're going to tackle one project or one.

Laura Robinson:

Question one dilemma, one problem that's very narrow.

Laura Robinson:

As soon as I've worked with people who have then said, Oh, but you know, I

Laura Robinson:

don't mind it being an hour or like, I'm happy to offer my clients longer.

Laura Robinson:

And then they find that everyone leaves unhappy.

Laura Robinson:

Cause you sort of start pulling other threads and asking other questions

Laura Robinson:

and looking in other places, but you can't ever really make that

Laura Robinson:

much progress in those things and wrap it up in a way that feels.

Laura Robinson:

Comfortable and like, everybody's happy and you've, you know, tie a

Laura Robinson:

nice bow around it and that's done.

Laura Robinson:

So I think making it too broad in scope actually ends up with

Laura Robinson:

everyone feeling a bit dissatisfied.

Laura Robinson:

Um, not having, I mean, this is definitely a mistake I make.

Laura Robinson:

I do not have good enough follow up processes.

Laura Robinson:

So I, I love doing them, but I find them quite energetically draining.

Laura Robinson:

And so then when it's done.

Laura Robinson:

In my head, I'm like, I must follow up with this person and say, if we

Laura Robinson:

were to work together longer term, we would work on this, this and this.

Laura Robinson:

And here's how you do that.

Laura Robinson:

Or here's how you find out more about that.

Laura Robinson:

And that will sit on my to do list for about three days.

Laura Robinson:

And then I feel really embarrassed.

Laura Robinson:

Like, Oh, I have to go back to them now and say, do you remember

Laura Robinson:

that conversation we just had?

Laura Robinson:

So I'm getting better at doing it straight away afterwards, but, um,

Laura Robinson:

really I should leave more time in my diary to recover and then batch.

Laura Robinson:

The replies and get back to people.

Laura Robinson:

But yeah, that's my own personal bit that I fall down with.

Laura Robinson:

And also having them like it, you do need to have some restriction on

Laura Robinson:

the availability just because when something's available all the time

Laura Robinson:

and it's a low price, it's people just don't, they're like, Oh yeah,

Laura Robinson:

but maybe I'll buy it next week.

Laura Robinson:

Maybe I'll buy it next week.

Laura Robinson:

Like, unless they have some internal urgency for why they need to get it.

Laura Robinson:

They'll always defer the decision and, um, it doesn't mean that you.

Laura Robinson:

You know, I sell lots of my things like evergreen where you can buy it

Laura Robinson:

anytime, but for this 1 thing you want it to have to be such an easy.

Laura Robinson:

Yes.

Laura Robinson:

And have such momentum to it.

Laura Robinson:

Ideally, there is some degree of, um, limits to the availability

Laura Robinson:

or when, uh, the timing of it.

Jon Clayton:

Okay, so, so to try and find a way of creating some scarcity,

Jon Clayton:

uh, so that there's some urgency for the customers to, to book it in.

Laura Robinson:

And there will be, because you don't want to do

Laura Robinson:

endless numbers of these every week.

Laura Robinson:

So you're going to just invent your own scarcity.

Laura Robinson:

To

Jon Clayton:

That's been absolutely brilliant, Nora.

Jon Clayton:

Do you want to try and sum it up?

Jon Clayton:

What would you say are the three main things that you want

Jon Clayton:

people to take away from this conversation about first day offers?

Jon Clayton:

Do you want to try and sum things up for us?

Jon Clayton:

I love

Laura Robinson:

be honest, the one main thing is, think really creatively

Laura Robinson:

about how you make it easy for people to say yes to work with you.

Laura Robinson:

Because just, The, you'll have seen in your industry

Laura Robinson:

the same as in every industry.

Laura Robinson:

There's a default way that people do things and that's how we do it.

Laura Robinson:

And that's how we charge and that's how we structure offers

Laura Robinson:

and that's what everyone expects.

Laura Robinson:

And it like, there's literally no reason why it has to be that way.

Laura Robinson:

And if there's a way that works better for you, there will be a subset of clients

Laura Robinson:

that look at your way of doing it and go.

Laura Robinson:

Oh, that is, that's perfect.

Laura Robinson:

That's exactly what I want.

Laura Robinson:

I chose the, you know, the primary driver for me choosing my architect

Laura Robinson:

is that I didn't really have to have anything to do with it.

Laura Robinson:

She was lovely, but I didn't have to be around and fill the appointments and I

Laura Robinson:

could just leave her in the builder and they would sort it out between them.

Laura Robinson:

Other people don't want that.

Laura Robinson:

Other people want to be really hands on and know I'm your direct point of contact.

Laura Robinson:

And so you get to choose who are the people I most want to work with.

Laura Robinson:

Okay.

Laura Robinson:

Well, I will set up a first date offer that really appeals

Laura Robinson:

to that group of people.

Laura Robinson:

And then your business is going to be shaped to the other side of that, that

Laura Robinson:

you're only going to be working with people that you love to work with.

Laura Robinson:

So I see it as a really.

Laura Robinson:

A great opportunity to be very creative in the way that you package what

Laura Robinson:

you do and how you sort of target the people you want to work with.

Laura Robinson:

And it's very low risk because if you try it, so if we go back to our example of I

Laura Robinson:

love working with people who have graph paper and they draw their house and you

Laura Robinson:

create an offer that's based around that and you try it out and it doesn't work

Laura Robinson:

or you try it out and those people go on to be clients and you have a couple

Laura Robinson:

of nightmare projects and you think.

Laura Robinson:

I'm never doing that again.

Laura Robinson:

You just take away the first day offer or create another one.

Laura Robinson:

You haven't completely rebranded your business or made massive

Laura Robinson:

changes that you can't go back on.

Laura Robinson:

You've just run a little experiment that made a bit of

Laura Robinson:

money and learn something from it.

Jon Clayton:

that.

Jon Clayton:

It sounds like a fantastic way to, to differentiate yourself

Jon Clayton:

from the norm from particularly for architecture practice owners.

Jon Clayton:

And there are this, you know, quite a few kinds of common ways that

Jon Clayton:

conventions that people, the way that they work normally, there's a lot of

Jon Clayton:

similarities from practice to practice.

Jon Clayton:

So actually having something like this, creating a first date offer.

Jon Clayton:

Would be a really cool way for them to differentiate

Jon Clayton:

themselves in their marketplace.

Jon Clayton:

So, um, hugely valuable.

Jon Clayton:

So thanks so much for sharing about this, Laura.

Jon Clayton:

Was there anything else you wanted to add that we haven't covered?

Laura Robinson:

I think so.

Laura Robinson:

I think, I mean, just my mantra is it has to be comfortable

Laura Robinson:

and enjoyable for you to do it.

Laura Robinson:

So whatever your first date offer looks like, if it's fun for you to deliver

Laura Robinson:

it, that's a really good place to start.

Laura Robinson:

Don't do something, don't do it because we've said it's a good idea to do it.

Laura Robinson:

Like if you, if you listen to this and think, well, no, I don't, I don't want

Laura Robinson:

to have that blocking up my calendar.

Laura Robinson:

That sounds like a nightmare.

Laura Robinson:

Like it's not the thing that you, it's not the new in thing

Laura Robinson:

that you absolutely must do.

Laura Robinson:

It's just something to try out if it feels fun and comfortable for you to do it.

Jon Clayton:

Cool.

Jon Clayton:

Brilliant.

Jon Clayton:

There's one other question that I wanted to ask and it's nothing

Jon Clayton:

to do with First State Offers.

Jon Clayton:

I love travel and discovering new places and I just wanted to tell you to tell me

Jon Clayton:

one of your favorite places and what you love about it and it can be near or far.

Jon Clayton:

Got a feeling I might know what you're gonna say, but fire away

Laura Robinson:

Is it that, you know, I'm just going to say my local beach.

Laura Robinson:

Is that what you're expecting?

Laura Robinson:

So I

Jon Clayton:

if that's fine

Laura Robinson:

I live one mile from the coast, which is lovely.

Laura Robinson:

I can see the sea from the back of our house where our new extension is.

Laura Robinson:

And, um, I just, I love being there.

Laura Robinson:

I love.

Laura Robinson:

I love walking by the sea and the sound that the waves make, but I also love

Laura Robinson:

the fact that some days it's still and calm, like a pond and other days it's

Laura Robinson:

so fierce and cold and unappealing and you wouldn't ever imagine going in it.

Laura Robinson:

And it's just still the same sea.

Laura Robinson:

I feel like that that's such, um, for me, it feels like such a metaphor for life.

Laura Robinson:

Like I'm in the same place, but it's such a different experience

Laura Robinson:

each time you go down there.

Laura Robinson:

So, yeah, that's my favorite place.

Laura Robinson:

And it's a very lovely beach to come and visit as well.

Jon Clayton:

I'll have to visit one day.

Jon Clayton:

I Love the I love the coast.

Jon Clayton:

I used to live by the coast and we now live about a 45 minute drive

Jon Clayton:

away and I, I didn't appreciate how much I loved living by the coast

Jon Clayton:

until not living by the coast.

Jon Clayton:

And now whenever we go back, I just absolutely love it

Jon Clayton:

for all those same reasons.

Jon Clayton:

It's lovely.

Jon Clayton:

Plus it usually involves like fish and chips and ice cream as well.

Jon Clayton:

So that's obviously a bonus.

Jon Clayton:

Um, so Laura, thanks so much for coming on the show.

Jon Clayton:

Really appreciate you coming on and sharing your expertise.

Jon Clayton:

Where can people go online to find out more about you?

Laura Robinson:

So my website is worditude.

Laura Robinson:

co.

Laura Robinson:

uk, um, that's, and on Facebook, if you just put forward slash

Laura Robinson:

worditude, you'll find me.

Laura Robinson:

I couldn't use my real name because there are so many Laura Robinsons

Laura Robinson:

working online that I would never have been able to differentiate myself.

Laura Robinson:

So I made up a word and I used that instead.

Jon Clayton:

Okay.

Jon Clayton:

And you want to remind everyone how to sign up for your

Jon Clayton:

comfy business newsletter.

Laura Robinson:

So that's at worditude.

Laura Robinson:

co.

Laura Robinson:

uk forward slash newsletter.

Laura Robinson:

And I send two emails out, usually two emails out every week.

Laura Robinson:

Uh, one on a Tuesday is much more story based about my very

Laura Robinson:

comfortable business and life.

Laura Robinson:

And hopefully there's some things in there that you can

Laura Robinson:

learn or just enjoy reading it.

Laura Robinson:

And then on Thursdays, I send the Comfy Business Link Buffet, which is just a

Laura Robinson:

bunch of stuff that either I've created, or I found, or other people have created.

Laura Robinson:

Um, That might be useful or helpful when you're running your business.

Jon Clayton:

Oh, that's awesome.

Jon Clayton:

Thanks so much, Laura.

Laura Robinson:

You're welcome.

Laura Robinson:

Thank you.

Jon Clayton:

Next time, I'll be chatting with architects and architectural

Jon Clayton:

technologist and Vanna about her experience of returning to practice.

Jon Clayton:

Thanks so much for listening to this episode of Architecture Business Club.

Jon Clayton:

If you liked this episode, think other people might enjoy it.

Jon Clayton:

Or just want to show your support, then please visit podchaser.com.

Jon Clayton:

Search for Architecture Business Club and leave a glowing five-star review.

Jon Clayton:

It would mean so much to me and makes it easier for new

Jon Clayton:

listeners to discover the show.

Jon Clayton:

If you just want to connect with me, you can do that on most social media

Jon Clayton:

platforms, just search for @mrjonclayton.

Jon Clayton:

The best place to connect with me online though is on LinkedIn.

Jon Clayton:

You can find a link to my profile in the show notes.

Jon Clayton:

Remember running your architecture business doesn't have to be hard.

Jon Clayton:

And you don't need to do it alone.

Jon Clayton:

This is Architecture Business Club.