How would you like to have a chargeable bite sized
Jon Clayton:one-to-one experience that you can offer your potential clients?
Jon Clayton:That is quick and fun for you to deliver and helps to sell
Jon Clayton:your higher price services.
Jon Clayton:That's exactly what we're going to help you with today in this episode
Jon Clayton:of architecture business club.
Jon Clayton:The weekly podcast for solo and small firm architecture practice owners,
Jon Clayton:just like you who want to build a profitable future proof architecture
Jon Clayton:business that fits around their life.
Jon Clayton:I'm the host John Clayton.
Jon Clayton:If you want to get notified when a releasing your episode and
Jon Clayton:get access to free resources and exclusive offers, then go to Mr.
Jon Clayton:John clayton.co.uk forward slash ABC.
Jon Clayton:And sign up to my free weekly email newsletter.
Jon Clayton:Now let's discuss first date offers.
Jon Clayton:In this episode, I'm joined by Laura Robinson.
Jon Clayton:Laura is a marketing mentor for expertise based businesses.
Jon Clayton:She's been working in marketing and copywriting for more than 14 years.
Jon Clayton:And in that time, she's helped hundreds of business owners create
Jon Clayton:and sell online offers and to make their online marketing more effective.
Jon Clayton:She's delivered masterclasses for Enterprise Nation, Membership Academy,
Jon Clayton:and Andrew and Pete's Atomic community.
Jon Clayton:And she's also shared her expertise as a speaker Bye.
Jon Clayton:At Erin Wong's Momentum Day and Atomicon, one of Europe's
Jon Clayton:largest business conferences.
Jon Clayton:If you're running a business that needs to fit around your other life
Jon Clayton:challenges, priorities, and adventures, sign up for Laura's free, comfy
Jon Clayton:business newsletter at weirditude.
Jon Clayton:co.
Jon Clayton:uk forward slash newsletter.
Jon Clayton:Laura, welcome to Architecture Business Club.
Laura Robinson:Hello.
Laura Robinson:Thank you for having me.
Jon Clayton:It's great to have you here today.
Jon Clayton:I'm a big fan of yours, uh, as you know, hopefully.
Jon Clayton:Before we just dive into the topic, we're going to talk about though.
Jon Clayton:I've got to ask you about this.
Jon Clayton:You're a volunteer marine mammal medic.
Jon Clayton:Um, could you tell me a little bit about that?
Laura Robinson:I can.
Laura Robinson:It sounds like the name feels like it makes it sound like a lot
Laura Robinson:more hands on than it really is.
Laura Robinson:I volunteer with a charity called the British Divers Marine Life
Laura Robinson:Rescue, even though there's absolutely no diving involved.
Laura Robinson:It's kind of a legacy name.
Laura Robinson:And, uh, we work all over the UK coastline.
Laura Robinson:And if there's any marine mammals that are in distress and they need help
Laura Robinson:out of the water, so they're, they're.
Laura Robinson:Then out of the water for some reason, um, I can get called
Laura Robinson:and go and help with that.
Laura Robinson:So the people who volunteer up in Scotland, they typically
Laura Robinson:get like whales and dolphins.
Laura Robinson:Uh, where I am in East Anglia, I have only been called out to seals.
Laura Robinson:Um, and that's usually during the pupping season when, uh, seal pups are weaned from
Laura Robinson:their mums quite early, a few weeks old.
Laura Robinson:And the vast majority of them go off to fish successfully and gain body weight
Laura Robinson:and go and live independent, happy lives.
Laura Robinson:But some of them aren't so lucky and they might sustain injuries, storm damage.
Laura Robinson:They just fail to thrive, really.
Laura Robinson:Um, and so we get called out to pick them up and take them to a wildlife
Laura Robinson:hospital where they get fed up until they're a good body weight and
Laura Robinson:then released back into the wild.
Jon Clayton:Oh, that sounds awesome.
Jon Clayton:Have you ever been tempted to take one home?
Laura Robinson:Absolutely not.
Laura Robinson:They are so beautiful to look at, but they really smell and they're very bitey.
Laura Robinson:It's the same.
Laura Robinson:They, uh, they have a good public image that they don't really
Laura Robinson:deserve if you get up close to them.
Jon Clayton:Yeah, fair enough.
Jon Clayton:Okay.
Jon Clayton:So best viewed from a distance.
Laura Robinson:Definitely.
Laura Robinson:Yeah, we don't want to get as close as I do.
Jon Clayton:Okay.
Jon Clayton:Well, um, we're going to talk about something called first date offers.
Jon Clayton:So this is something that the listeners probably aren't familiar with.
Jon Clayton:This is a concept that, that you've created.
Jon Clayton:Could you tell me what is a first date offer and, and how
Jon Clayton:did you come up with the idea?
Laura Robinson:It was an accidental invention.
Laura Robinson:I don't mind doing discovery calls.
Laura Robinson:You know, you have like a, just a free chat with someone who might be interested
Laura Robinson:in buying your higher price service.
Laura Robinson:I don't mind doing them, but they tend to be a bit ambiguous.
Laura Robinson:They go on for a while.
Laura Robinson:You give away the whole farm.
Laura Robinson:Not made any money.
Laura Robinson:And sometimes the, um, potential client feels a bit awkward about
Laura Robinson:booking in for a free chat as if it's a trap or they're just going to be
Laura Robinson:sold to, or they just don't want to take your time for free because that
Laura Robinson:feels, um, like unfair out of balance.
Laura Robinson:I also see people selling these things like power hours or
Laura Robinson:like one hour consultations, pick my brain type sessions.
Laura Robinson:And I am not a fan of those at all.
Laura Robinson:They are definitely way too ambiguous.
Laura Robinson:They go on forever.
Laura Robinson:They eat into your calendar.
Laura Robinson:So you end up with like these.
Laura Robinson:Messy slots of time that your brain is devoted to this one
Laura Robinson:particular person, then you have to switch back to somebody else.
Laura Robinson:Um, so I wanted something that was kind of in the middle where I could
Laura Robinson:get to know someone, but they were paying for it and they were getting
Laura Robinson:something of value from the session.
Laura Robinson:And it was a good taster of what it was like to work with me as
Laura Robinson:I've had that in the back of my mind for probably at least a year.
Laura Robinson:I think knowing that there was this middle ground that I just
Laura Robinson:didn't know what it looked like.
Laura Robinson:And then I released a course that was called Marketing Game Plan and I thought,
Laura Robinson:Oh, it would be fun to offer a 20 minute one to one Voxer chat with people who
Laura Robinson:had a particular marketing dilemma that they wanted to talk over with me.
Jon Clayton:Do you wanna just explain what a Voxer chat is to the listeners?
Laura Robinson:So Voxer is an, uh, it's a walkie talkie base app.
Laura Robinson:So a bit like WhatsApp or Facebook Messenger where you
Laura Robinson:are able to leave voice notes.
Laura Robinson:But on those platforms, when you leave the voice note, the person at the other
Laura Robinson:end can't hear it until you finished, and then they listen and then they respond.
Laura Robinson:And so you end up with this weird kind of lag and it's not like
Laura Robinson:a telephone conversation and it feels awkward and it takes forever.
Laura Robinson:With Voxer, it's real time.
Laura Robinson:So they can hear when you're listening, when you're leaving a message, the person
Laura Robinson:on the other end can hear real time, but they can also choose whether they play it
Laura Robinson:back and listen again, or they think, Oh, I don't want to listen to that right now.
Laura Robinson:They carry on with what they're doing.
Laura Robinson:They come back.
Laura Robinson:So for my very easily distracted brain, it's my preferred method of
Laura Robinson:communication because I find it very hard to concentrate when someone's
Laura Robinson:talking to me, they'll spark off an idea.
Laura Robinson:And I'm, my brain's going like, Oh, this is great.
Laura Robinson:Let's think about this thing.
Laura Robinson:But they've carried on talking.
Laura Robinson:I don't know.
Laura Robinson:I didn't listen to the second half of what you said because I was
Laura Robinson:thinking about the first thing, but with Voxer, I can do that.
Laura Robinson:I can write notes.
Laura Robinson:I can go off with whatever the first thing was, and then I can re listen
Laura Robinson:to the message and pick up the second or third or fourth points before
Laura Robinson:I get back to them with a more.
Laura Robinson:Comprehensive message.
Laura Robinson:So it's a slower flow of conversation than say a zoom chat, but faster than
Laura Robinson:voice messaging on the other apps.
Laura Robinson:So I could go on about it forever.
Laura Robinson:Cause I absolutely love that form of communication.
Jon Clayton:well that's probably, we could probably do a whole
Jon Clayton:episode in the future about using Voxer because I love Voxer as well.
Jon Clayton:So that's, you were using Voxer for that initial offer, that 20 minute
Jon Clayton:conversation that you talked about.
Jon Clayton:So let's just swing it back around to that then.
Laura Robinson:So I'd only made it available to people who'd bought the
Laura Robinson:course and it was very focused on.
Laura Robinson:Do you like any kind of marketing?
Laura Robinson:You're stuck with a marketing dilemma.
Laura Robinson:You don't, you just don't know what to do next.
Laura Robinson:You need to make a decision about a thing.
Laura Robinson:And I just loved it.
Laura Robinson:Like it, it made me come alive.
Laura Robinson:I was in a bit of a funk at the time because it was January,
Laura Robinson:February time this year.
Laura Robinson:And I'm not good like January, February, not my good times of year at all.
Laura Robinson:And I realized when I get to talk to people just for a
Laura Robinson:short period of time, it, it.
Laura Robinson:It reinvigorates me.
Laura Robinson:It gives me ideas.
Laura Robinson:It gives me inspiration.
Laura Robinson:I love the reaction that you get from a 20 minute intense session at
Laura Robinson:the end that the recipient or the client on the other end is just.
Laura Robinson:Totally blown away by what we can achieve in 20 minutes.
Laura Robinson:And so then that helps like pump me up as well.
Laura Robinson:So I thought, Oh, I've got something here.
Laura Robinson:And it turned out that some of those people wanted to go on and buy my
Laura Robinson:higher priced one to one services.
Laura Robinson:So I hadn't created it intentionally to fit this gap between a
Laura Robinson:discovery call and a power hour.
Laura Robinson:I just made it off the back of this course, but then I realized, Oh, this is,
Laura Robinson:this is something like I love doing it.
Laura Robinson:I'm definitely going to do this again.
Laura Robinson:And it does feel that.
Laura Robinson:Void in like my offers quite nicely.
Jon Clayton:That sounds, sounds absolutely fantastic.
Jon Clayton:It's funny how sometimes these great ideas do just happen accidentally, don't they?
Jon Clayton:But it's, it's a really good idea.
Jon Clayton:What I'd like to talk about actually is before we kind of dig more into
Jon Clayton:first day offers I want to try and focus on how small firm architecture
Jon Clayton:practices and, uh, sole practitioners working in architecture, how they
Jon Clayton:can use this concept before we do that, though, I know that you've
Jon Clayton:had an experience of doing your own.
Jon Clayton:Home renovation projects.
Jon Clayton:And I'd like to hear a little bit about the experience that you had working
Jon Clayton:with the, the architectural firm.
Jon Clayton:Could you tell me about those first interactions that you had
Jon Clayton:with the architectural firms when you contacted perhaps one or two
Jon Clayton:companies when you decided to, to renovate and extend your home?
Laura Robinson:Yeah, it feels like ages ago now.
Laura Robinson:When, and the whole process of even getting everyone in place and the
Laura Robinson:mortgage and the permission and the architect and the builder, I don't
Laura Robinson:even know how logistically we made that happen, but it took a couple of
Laura Robinson:years to get everything lined up and my experience with, I contacted a couple
Laura Robinson:of architects and they came around and they obviously didn't really want to.
Laura Robinson:Do the job that they were humoring me because I'd asked for them to come.
Laura Robinson:And initially we were looking at a loft conversion and whether
Laura Robinson:that would be possible or not.
Laura Robinson:And it wasn't, um, the architect we settled with was our builder.
Laura Robinson:The builder we chose is someone that his dad had done my parents extension.
Laura Robinson:So we live in quite a small village kind of town.
Laura Robinson:Everybody knows everybody.
Laura Robinson:And, um, So that was, for me, I wanted it to be someone that I really trusted
Laura Robinson:and I was going to be leaving my house empty for a good few weeks at a time.
Laura Robinson:You know, I was coming back every day, but I just wanted to be comfortable
Laura Robinson:that it was someone that when we moved back into the house, we felt
Laura Robinson:like it had been a good experience.
Laura Robinson:We'd enjoyed the process, like that was my top priority.
Laura Robinson:So I wanted it to be this particular group of builders above anything else.
Laura Robinson:And so we chose them first and then we went with the architect that they were.
Laura Robinson:Most familiar with working with, um, because they had
Laura Robinson:such a great relationship.
Laura Robinson:It made everything much easier.
Jon Clayton:And what happened then once, once you decided you were going to use
Jon Clayton:that architect, what actually happened?
Jon Clayton:Did they, I'm just sort of thinking about what those first interactions were
Jon Clayton:compared, uh, so we can try and relate these two things together, really.
Jon Clayton:So I'm just wondering, like, what actually happened when you picked up
Jon Clayton:the phone and, and contacted them?
Jon Clayton:Did they come out and visit?
Jon Clayton:Did you go to their office?
Jon Clayton:Did you, they send you a fee proposal via email?
Jon Clayton:What was the first things that happened when you got in
Laura Robinson:So I don't, I still don't even know what the fee was
Laura Robinson:because when you've decided that you're going to do the thing, it
Laura Robinson:almost becomes irrelevant, doesn't it?
Laura Robinson:I mean, not totally irrelevant, but in the end there were
Laura Robinson:just numbers floating around.
Laura Robinson:I was like, but all together, well, we have enough money.
Laura Robinson:Yes.
Laura Robinson:Okay.
Laura Robinson:Then let's just get on with it.
Laura Robinson:Um, so I don't know, and I wouldn't know like what the fees were
Laura Robinson:compared to other people either.
Laura Robinson:We just decided, I think it was very much like a relationship based project.
Laura Robinson:So.
Laura Robinson:We knew we were going with this person she came to the house and
Laura Robinson:did all the measurements and stuff.
Laura Robinson:And we chatted about what we, what I really enjoyed was talking about what
Laura Robinson:we wanted to achieve by doing it.
Laura Robinson:So, she wasn't, you know, because I had an idea if we're going to put this
Laura Robinson:extension on the back and these bedrooms are going to go here and she was.
Laura Robinson:Taking me up a level and saying, okay, you don't need to decide that.
Laura Robinson:Like, you don't need to decide where the bedrooms go or where
Laura Robinson:the walls are going to be.
Laura Robinson:You tell me what it is that you want to achieve when you move back into the house.
Laura Robinson:So that was a really helpful experience to kind of hand it over a bit.
Laura Robinson:And then she came back to me with two or three floor plans.
Laura Robinson:One of which would have been the most amazing master suite
Laura Robinson:at the back of the house.
Laura Robinson:With views of the sea.
Laura Robinson:And the other one was the one where the kids got the best bedrooms at
Laura Robinson:the back of the house with the best light and the views of the sea.
Laura Robinson:And I think we can probably, everybody knows which one I went for.
Laura Robinson:The kids are very happy.
Jon Clayton:Absolutely.
Jon Clayton:Um, brilliant.
Jon Clayton:Thanks so much for sharing that.
Jon Clayton:So let's, let's talk again about the, the concept of first day offers there.
Jon Clayton:And, and what I'm really interested to dig into is maybe we could do a
Jon Clayton:little bit of brainstorming and think about the first day off for that.
Jon Clayton:architectural practices could use.
Jon Clayton:So to think about, you know, how could we apply something like what you did?
Jon Clayton:Just to remind everyone, the, the first day offer that you had, it
Jon Clayton:was how, what was the price point?
Jon Clayton:Was it 47 pounds?
Laura Robinson:It's 47 pounds and it's a 20 minute chat.
Laura Robinson:To solve one particular marketing dilemma.
Laura Robinson:And so the concept, the overall concept of the first day offer that I, so far,
Laura Robinson:we've applied it to a lot of different industries, including I figured one out
Laura Robinson:with a doula the other day, we're doing photographers, um, cake bakers, like
Laura Robinson:things that you, you just like, I don't know how this would work, but so far I'm
Laura Robinson:doing okay with figuring out examples.
Laura Robinson:Um, the concept is that it's a short one to one interaction where.
Laura Robinson:The they pay for it, and they get something of value the other side of it.
Laura Robinson:And potentially, they might go on to buy a higher priced offer from you.
Laura Robinson:And the interaction is a sample of the experience of working with you.
Laura Robinson:So it does also need to mirror in some way.
Laura Robinson:Like, if they went to work.
Laura Robinson:with you longer term, how would you be interacting with them?
Laura Robinson:Would you be coming to their house?
Laura Robinson:Would it be via zoom?
Laura Robinson:Is it a lot over some other platform that you use to communicate with your
Laura Robinson:clients so that they can really start to see that reality of having you in their
Laura Robinson:life and what that bigger project might look like, but equally, everyone's happy.
Laura Robinson:Like if you just do that.
Laura Robinson:Bite size offer, that first date offer and the client walks away, you're okay
Laura Robinson:with that because you got paid, you got something from the experience,
Laura Robinson:they got something of value from the experience and everyone's happy.
Laura Robinson:It's not where one person's beholden to the other.
Jon Clayton:Okay.
Jon Clayton:So, so this is, it's a bite size, one to one offer that leaves both
Jon Clayton:the customer and you as the service provider, both feeling really happy
Jon Clayton:about it and enjoying delivering it.
Jon Clayton:Even if this is something that doesn't, I mean, ideally I could see how this
Jon Clayton:could easily encourage people to then go on and buy the higher ticket solution,
Jon Clayton:whatever that package is, but, but it's something that can stand alone.
Jon Clayton:You can, it can be a standalone product or service as well.
Jon Clayton:So it's something of value in its own right.
Jon Clayton:And I thought that was a really good point you made about it mirroring
Jon Clayton:the way that you work normally.
Jon Clayton:So maybe if you, uh, let's just say you're a, an architect that does mainly in person
Jon Clayton:meetings, then it would make sense that maybe there was a short in person element
Jon Clayton:to this offer, or if you were using.
Jon Clayton:Video calls like zoom or teams, something like that, that maybe
Jon Clayton:the first day offer could include that like a little taster session.
Jon Clayton:So to have it mirror the way that the, the bigger higher ticket
Jon Clayton:offers work makes a lot of sense.
Laura Robinson:Because often those are barriers to people working with
Laura Robinson:you that you don't even realize exist.
Laura Robinson:Like they might be totally convinced on your expertise and that you're going to
Laura Robinson:be able to help them and you can get them to this great outcome that they want.
Laura Robinson:But if they can't picture like, but what's this going to look like in my life?
Laura Robinson:Like after I've said yes, and I've handed over whatever money or deposit you want.
Laura Robinson:They just can't imagine what that might be like.
Laura Robinson:That's a huge barrier to saying yes to it, because nobody wants to jump
Laura Robinson:across this like invisible bridge and trust that it's there for them.
Laura Robinson:So if you can do something to help make that bridge more real, they can imagine
Laura Robinson:what that experience is going to be like.
Laura Robinson:It breaks down a lot of barriers to them saying yes to working with you more.
Jon Clayton:Okay.
Jon Clayton:So, I mean, some initial, I did have a few initial thoughts, and I'd
Jon Clayton:love to get your feedback on these.
Jon Clayton:So one idea was maybe sending an initial appraisal of a property or a building plot
Jon Clayton:or a building's development potential.
Jon Clayton:So something like that.
Jon Clayton:Another idea was maybe to, to give feedback on a customer's own.
Jon Clayton:Sketch design.
Jon Clayton:Often people will be on Pinterest collating all sorts of ideas and, and
Jon Clayton:sketching out their own floor plans.
Jon Clayton:So I wondered about maybe giving feedback on that, on their design idea, maybe
Jon Clayton:via a short video, perhaps it could be a little video screen recording.
Jon Clayton:Um, or maybe.
Jon Clayton:At one thing that a lot of people's minds is particularly homeowners
Jon Clayton:is whether to move or improve.
Jon Clayton:They might be thinking, you know, we, we need an extra extra bedroom.
Jon Clayton:Like what's the best thing to do?
Jon Clayton:Do we, do we move or improve what we've got?
Jon Clayton:So it could be a telephone consultation or a Voxer call using
Jon Clayton:Voxer to help them decide on that.
Jon Clayton:aNd the other idea I had was.
Jon Clayton:Helping them maybe figure out the next three steps to, to get started on a
Jon Clayton:renovation or a property development.
Jon Clayton:So do you think, I mean, there's four different ideas there.
Jon Clayton:Do you think any of those would have legs?
Jon Clayton:I mean, for an architecture business owner,
Jon Clayton:Remember, don't forget to subscribe to my free weekly email newsletter.
Jon Clayton:You can do that at mrjonclayton.co.uk/abc.
Jon Clayton:And if you are enjoying this episode then please visit podchaser.com,
Jon Clayton:search for Architecture Business Club and leave a five star review.
Jon Clayton:Now, back to the show.
Laura Robinson:I think all of those have, um, have legs,
Laura Robinson:like they've all got potential.
Laura Robinson:You wouldn't, uh, you wouldn't do them all.
Laura Robinson:You'd just like pick, pick an idea or come up with your own.
Laura Robinson:That is, that's the one that you kind of stick to.
Laura Robinson:And you trot, trot out every now and then when you want to generate some clients.
Laura Robinson:But what I wanted to say about all those different ideas is, I love that most of
Laura Robinson:them, probably all of them, were things that you could do in your own time.
Laura Robinson:So you actually did it, although it's great to have some element of one
Laura Robinson:to one interaction so they can get to know you, you also don't want to,
Laura Robinson:um, you know, block out your diary with having to do this all the time.
Laura Robinson:So if you have to do some one to one elements to it, I I batch mine,
Laura Robinson:so they're only available for a couple of weeks, every few months
Laura Robinson:so that I can get them done and then clear out my diary in this space.
Laura Robinson:Or for some people it's, you don't want to batch it because you know, in your line of
Laura Robinson:work, there's a very short window of time when someone's wants to hire an architect.
Laura Robinson:And if your availability doesn't line up with that, then it
Laura Robinson:causes all sorts of problems.
Laura Robinson:So you probably will want your first day offers to be available all the time.
Laura Robinson:In which case the method of delivery needs to be really flexible for you, that it can
Laura Robinson:fit around your existing work schedule.
Laura Robinson:where you said, like, record a video feedback of Leflore Pan
Laura Robinson:and what's possible for them.
Laura Robinson:You can do that at 8 o'clock at night or 6 o'clock in the morning,
Laura Robinson:2 o'clock in the afternoon, whatever you've got time for it.
Laura Robinson:And it doesn't matter what the client's doing, because then it's asynchronous.
Laura Robinson:They're not having to be present at the same time.
Laura Robinson:So I love those ideas.
Laura Robinson:Um, and I also wanted to point out how.
Laura Robinson:they would attract very different types of client.
Laura Robinson:And you need to think about, is that someone I want to work with?
Laura Robinson:Because I'm guessing for some of you, some architects, you absolutely love
Laura Robinson:the client that's there with their little, this is me with my grid of
Laura Robinson:paper, drawing it out quite accurately.
Laura Robinson:I was very proud of myself and going, but what would happen
Laura Robinson:if we moved this over here?
Laura Robinson:And is it very expensive to move this wall because it would have this great impact?
Laura Robinson:Like you might want to.
Laura Robinson:Really work with someone like that and there'll be other architects listening
Laura Robinson:going, no, like you, I will charge three times as much if someone's going
Laura Robinson:to present a piece of graph paper with me with a sketch of the house.
Laura Robinson:Like, absolutely not.
Laura Robinson:So
Jon Clayton:move away from the graph paper.
Laura Robinson:so you can use your first day offer to position yourself as
Laura Robinson:I really want to attract these people.
Laura Robinson:And I definitely.
Laura Robinson:Don't want to be working with those people.
Laura Robinson:And so you'll naturally, um, find that the hot, the people that go on to work
Laura Robinson:with you and your bigger offers, you've almost created your own filter to make
Laura Robinson:sure that only certain people get through the gate because you've only attracted
Laura Robinson:the ones you really enjoy working with.
Jon Clayton:Oh, I love that.
Jon Clayton:That's brilliant.
Jon Clayton:So one thing, it encouraged the idea of doing something that's asynchronous.
Jon Clayton:So that you've got the flexibility to fit it in to suit your own,
Jon Clayton:your own time, your own calendar.
Jon Clayton:So something like, um, feedback that's delivered via a video, via
Jon Clayton:a voxer message, even maybe like a report or something that gets emailed.
Jon Clayton:It could even just be a simple report of, um, a sketch plan or
Jon Clayton:something that gets emailed off.
Jon Clayton:Something along those lines would be far.
Jon Clayton:Easier to deliver.
Jon Clayton:And also as well in terms of price point, like there'd be far less
Jon Clayton:time to do that than to try and arrange a time to go out and visit
Jon Clayton:somebody in person with travel time.
Jon Clayton:And, you know, inevitably getting around there and saying, right,
Jon Clayton:it's a 30 minute consultation.
Jon Clayton:And then it's like an hour and a quarter later because you can't get away.
Jon Clayton:And that does happen.
Jon Clayton:That sounds like we've got some really like solid ideas there that could work
Jon Clayton:for, for some practice owners, but how the heck do we decide what to charge for it?
Laura Robinson:I don't know, I wish there was like a magic number I could
Laura Robinson:go and every first day offer is charged at 97 and everyone like pays the same.
Laura Robinson:I think it's going to vary massively with your, um, like for the industry.
Laura Robinson:So you can charge a lot more because eventually the thing that they're
Laura Robinson:going to buy is even a higher price than, than what I can charge.
Laura Robinson:So it needs to be a balance between, it's a really easy
Laura Robinson:thing for people to say yes to.
Laura Robinson:Like it's not.
Laura Robinson:They don't have to think about what's a bit of an investment
Laura Robinson:like this is a bit hard.
Laura Robinson:Am I saying yes now or do I wait a month?
Laura Robinson:It does need to be low so that there's very little friction there because
Laura Robinson:you've got that potential for them to be a lead for a higher paying thing.
Laura Robinson:But there has to be absolutely no resentment from you.
Laura Robinson:For delivering it for that fee now for me, I was, it was easy for me to charge
Laura Robinson:a very small amount compared to what it would be to work with me longer term
Laura Robinson:because it's not available at the time.
Laura Robinson:So it's very small batches.
Laura Robinson:I release a batch of 10.
Laura Robinson:They go pretty quickly.
Laura Robinson:So it's done entirely on my own terms.
Laura Robinson:It's not trading off.
Laura Robinson:So people who buy my higher price things don't think, oh, yeah, but
Laura Robinson:if I bought 10 of this low price thing, you know, I would have paid.
Laura Robinson:It doesn't work like that because you just can't buy lots
Laura Robinson:of these lower price things.
Laura Robinson:They're in a very limited number for very limited periods of time.
Laura Robinson:But I also get so much more out of it than the money.
Laura Robinson:So when I'm judging, is there any resentment for me only
Laura Robinson:charging this small fee?
Laura Robinson:Absolutely not because I get so much from it, not just the leads that it
Laura Robinson:generates, but from the experience.
Laura Robinson:Just really being able to understand what's going on in those
Laura Robinson:potential clients minds, what are they struggling with every day?
Laura Robinson:What's the thing that's holding them back?
Laura Robinson:Even if they don't go on to work with me longer term, I'm using that
Laura Robinson:knowledge to create content, to come up with marketing ideas, to refine
Laura Robinson:the paid products that people can buy.
Laura Robinson:When I'm deciding the price, there's so much more when I'm deciding the price,
Laura Robinson:I'm looking at the value exchange.
Laura Robinson:What are they getting out of it?
Laura Robinson:And do I feel good about what I'm getting out of it?
Laura Robinson:But it's not just money.
Laura Robinson:There's so much more on like my side of the equation.
Jon Clayton:Got it.
Jon Clayton:Got it.
Jon Clayton:Now that's given me a really good, I'm already thinking now thinking
Jon Clayton:like, what, what could I do with these ideas and how much would I charge?
Jon Clayton:But now that's given me a really good kind of yardstick to work to that.
Laura Robinson:I want to just to like interrupt you, but it's really
Laura Robinson:important that it's not that this is why it works so much better
Laura Robinson:than like a one hour consultation.
Laura Robinson:When you do something that's ambiguous like that, and you're just.
Laura Robinson:Giving away an hour of your time, people start to do the maths of,
Laura Robinson:well, if I bought three of these, would you be able to do this?
Laura Robinson:And it might not be as much of an issue in your profession, but maybe
Laura Robinson:it is you're trying to create this.
Laura Robinson:The first day offer is something that's so standalone.
Laura Robinson:It's not comparable to the higher price things.
Laura Robinson:It's not a, you couldn't buy 10 of them and make your big thing.
Laura Robinson:Cause that's just not how it works.
Laura Robinson:It's something that's, uh, you know, it's an individual
Laura Robinson:discrete standalone offer that.
Laura Robinson:They can't, you know, it's not a component of your bigger thing.
Laura Robinson:You can't make it up by buying lots of those or having, I'll
Laura Robinson:have one of those a month.
Laura Robinson:And then I don't need to buy you a long term package.
Laura Robinson:It just doesn't work like that.
Jon Clayton:Okay.
Jon Clayton:So rather than it, rather than it being framed like you're buying.
Jon Clayton:30 minutes of my time.
Jon Clayton:It's like you're getting this transformation.
Jon Clayton:This is the thing you buy this thing.
Jon Clayton:We solve this problem and at the end, once you've received it, your life
Jon Clayton:is so many times better because we've fixed this thing is struggling with.
Jon Clayton:It's not about the fact that it might only take you 30 minutes to actually do it.
Laura Robinson:Exactly.
Laura Robinson:And the example in, in the course that I've got about it, the example I use
Laura Robinson:is, if you had a gardener come and knock on your door, like a gardener can
Laura Robinson:see that the garden's a bit of a tip.
Laura Robinson:You obviously need some help with that.
Laura Robinson:They could knock on your door and say, you can hire me for
Laura Robinson:this much money every week.
Laura Robinson:That's quite a hard thing to say, yes, you're like, I don't know who you are
Laura Robinson:and I don't know what you're going to do.
Laura Robinson:And I don't really want to commit to that, or they could say, you
Laura Robinson:can hire me for an hour and see what I can achieve in an hour.
Laura Robinson:And you might say yes, but again, it doesn't really like give you this feeling
Laura Robinson:of what it's going to be like to have someone for long term, or they could offer
Laura Robinson:you a package that takes them an hour to deliver, but we don't need to know that.
Laura Robinson:And they come in and they describe, this is what I would do to your
Laura Robinson:garden to make it somewhere that would be really enjoyable for you.
Laura Robinson:And this is what that would look like.
Laura Robinson:And you pay for it because.
Laura Robinson:You could go away and implement that plan yourself if you wanted, but for the
Laura Robinson:most part, you're going to say, yeah, no, that's way too much work for me to do.
Laura Robinson:So yes, if you'd like to come back every week for this amount of money and work
Laura Robinson:towards this vision of my garden that you've created, that would be wonderful.
Jon Clayton:Okay, that, that makes a lot of sense.
Jon Clayton:Are there any, are there any pitfalls that you've come across or your
Jon Clayton:other clients that have developed their own first night offers?
Jon Clayton:Is there any, any pitfalls to avoid or any, any problems that you've
Jon Clayton:found that people have had to kind of work around in creating these offers?
Laura Robinson:Being too big in scope.
Laura Robinson:It's 20 minutes, people are going to work with me for 20 minutes.
Laura Robinson:We're going to tackle one project or one.
Laura Robinson:Question one dilemma, one problem that's very narrow.
Laura Robinson:As soon as I've worked with people who have then said, Oh, but you know, I
Laura Robinson:don't mind it being an hour or like, I'm happy to offer my clients longer.
Laura Robinson:And then they find that everyone leaves unhappy.
Laura Robinson:Cause you sort of start pulling other threads and asking other questions
Laura Robinson:and looking in other places, but you can't ever really make that
Laura Robinson:much progress in those things and wrap it up in a way that feels.
Laura Robinson:Comfortable and like, everybody's happy and you've, you know, tie a
Laura Robinson:nice bow around it and that's done.
Laura Robinson:So I think making it too broad in scope actually ends up with
Laura Robinson:everyone feeling a bit dissatisfied.
Laura Robinson:Um, not having, I mean, this is definitely a mistake I make.
Laura Robinson:I do not have good enough follow up processes.
Laura Robinson:So I, I love doing them, but I find them quite energetically draining.
Laura Robinson:And so then when it's done.
Laura Robinson:In my head, I'm like, I must follow up with this person and say, if we
Laura Robinson:were to work together longer term, we would work on this, this and this.
Laura Robinson:And here's how you do that.
Laura Robinson:Or here's how you find out more about that.
Laura Robinson:And that will sit on my to do list for about three days.
Laura Robinson:And then I feel really embarrassed.
Laura Robinson:Like, Oh, I have to go back to them now and say, do you remember
Laura Robinson:that conversation we just had?
Laura Robinson:So I'm getting better at doing it straight away afterwards, but, um,
Laura Robinson:really I should leave more time in my diary to recover and then batch.
Laura Robinson:The replies and get back to people.
Laura Robinson:But yeah, that's my own personal bit that I fall down with.
Laura Robinson:And also having them like it, you do need to have some restriction on
Laura Robinson:the availability just because when something's available all the time
Laura Robinson:and it's a low price, it's people just don't, they're like, Oh yeah,
Laura Robinson:but maybe I'll buy it next week.
Laura Robinson:Maybe I'll buy it next week.
Laura Robinson:Like, unless they have some internal urgency for why they need to get it.
Laura Robinson:They'll always defer the decision and, um, it doesn't mean that you.
Laura Robinson:You know, I sell lots of my things like evergreen where you can buy it
Laura Robinson:anytime, but for this 1 thing you want it to have to be such an easy.
Laura Robinson:Yes.
Laura Robinson:And have such momentum to it.
Laura Robinson:Ideally, there is some degree of, um, limits to the availability
Laura Robinson:or when, uh, the timing of it.
Jon Clayton:Okay, so, so to try and find a way of creating some scarcity,
Jon Clayton:uh, so that there's some urgency for the customers to, to book it in.
Laura Robinson:And there will be, because you don't want to do
Laura Robinson:endless numbers of these every week.
Laura Robinson:So you're going to just invent your own scarcity.
Laura Robinson:To
Jon Clayton:That's been absolutely brilliant, Nora.
Jon Clayton:Do you want to try and sum it up?
Jon Clayton:What would you say are the three main things that you want
Jon Clayton:people to take away from this conversation about first day offers?
Jon Clayton:Do you want to try and sum things up for us?
Jon Clayton:I love
Laura Robinson:be honest, the one main thing is, think really creatively
Laura Robinson:about how you make it easy for people to say yes to work with you.
Laura Robinson:Because just, The, you'll have seen in your industry
Laura Robinson:the same as in every industry.
Laura Robinson:There's a default way that people do things and that's how we do it.
Laura Robinson:And that's how we charge and that's how we structure offers
Laura Robinson:and that's what everyone expects.
Laura Robinson:And it like, there's literally no reason why it has to be that way.
Laura Robinson:And if there's a way that works better for you, there will be a subset of clients
Laura Robinson:that look at your way of doing it and go.
Laura Robinson:Oh, that is, that's perfect.
Laura Robinson:That's exactly what I want.
Laura Robinson:I chose the, you know, the primary driver for me choosing my architect
Laura Robinson:is that I didn't really have to have anything to do with it.
Laura Robinson:She was lovely, but I didn't have to be around and fill the appointments and I
Laura Robinson:could just leave her in the builder and they would sort it out between them.
Laura Robinson:Other people don't want that.
Laura Robinson:Other people want to be really hands on and know I'm your direct point of contact.
Laura Robinson:And so you get to choose who are the people I most want to work with.
Laura Robinson:Okay.
Laura Robinson:Well, I will set up a first date offer that really appeals
Laura Robinson:to that group of people.
Laura Robinson:And then your business is going to be shaped to the other side of that, that
Laura Robinson:you're only going to be working with people that you love to work with.
Laura Robinson:So I see it as a really.
Laura Robinson:A great opportunity to be very creative in the way that you package what
Laura Robinson:you do and how you sort of target the people you want to work with.
Laura Robinson:And it's very low risk because if you try it, so if we go back to our example of I
Laura Robinson:love working with people who have graph paper and they draw their house and you
Laura Robinson:create an offer that's based around that and you try it out and it doesn't work
Laura Robinson:or you try it out and those people go on to be clients and you have a couple
Laura Robinson:of nightmare projects and you think.
Laura Robinson:I'm never doing that again.
Laura Robinson:You just take away the first day offer or create another one.
Laura Robinson:You haven't completely rebranded your business or made massive
Laura Robinson:changes that you can't go back on.
Laura Robinson:You've just run a little experiment that made a bit of
Laura Robinson:money and learn something from it.
Jon Clayton:that.
Jon Clayton:It sounds like a fantastic way to, to differentiate yourself
Jon Clayton:from the norm from particularly for architecture practice owners.
Jon Clayton:And there are this, you know, quite a few kinds of common ways that
Jon Clayton:conventions that people, the way that they work normally, there's a lot of
Jon Clayton:similarities from practice to practice.
Jon Clayton:So actually having something like this, creating a first date offer.
Jon Clayton:Would be a really cool way for them to differentiate
Jon Clayton:themselves in their marketplace.
Jon Clayton:So, um, hugely valuable.
Jon Clayton:So thanks so much for sharing about this, Laura.
Jon Clayton:Was there anything else you wanted to add that we haven't covered?
Laura Robinson:I think so.
Laura Robinson:I think, I mean, just my mantra is it has to be comfortable
Laura Robinson:and enjoyable for you to do it.
Laura Robinson:So whatever your first date offer looks like, if it's fun for you to deliver
Laura Robinson:it, that's a really good place to start.
Laura Robinson:Don't do something, don't do it because we've said it's a good idea to do it.
Laura Robinson:Like if you, if you listen to this and think, well, no, I don't, I don't want
Laura Robinson:to have that blocking up my calendar.
Laura Robinson:That sounds like a nightmare.
Laura Robinson:Like it's not the thing that you, it's not the new in thing
Laura Robinson:that you absolutely must do.
Laura Robinson:It's just something to try out if it feels fun and comfortable for you to do it.
Jon Clayton:Cool.
Jon Clayton:Brilliant.
Jon Clayton:There's one other question that I wanted to ask and it's nothing
Jon Clayton:to do with First State Offers.
Jon Clayton:I love travel and discovering new places and I just wanted to tell you to tell me
Jon Clayton:one of your favorite places and what you love about it and it can be near or far.
Jon Clayton:Got a feeling I might know what you're gonna say, but fire away
Laura Robinson:Is it that, you know, I'm just going to say my local beach.
Laura Robinson:Is that what you're expecting?
Laura Robinson:So I
Jon Clayton:if that's fine
Laura Robinson:I live one mile from the coast, which is lovely.
Laura Robinson:I can see the sea from the back of our house where our new extension is.
Laura Robinson:And, um, I just, I love being there.
Laura Robinson:I love.
Laura Robinson:I love walking by the sea and the sound that the waves make, but I also love
Laura Robinson:the fact that some days it's still and calm, like a pond and other days it's
Laura Robinson:so fierce and cold and unappealing and you wouldn't ever imagine going in it.
Laura Robinson:And it's just still the same sea.
Laura Robinson:I feel like that that's such, um, for me, it feels like such a metaphor for life.
Laura Robinson:Like I'm in the same place, but it's such a different experience
Laura Robinson:each time you go down there.
Laura Robinson:So, yeah, that's my favorite place.
Laura Robinson:And it's a very lovely beach to come and visit as well.
Jon Clayton:I'll have to visit one day.
Jon Clayton:I Love the I love the coast.
Jon Clayton:I used to live by the coast and we now live about a 45 minute drive
Jon Clayton:away and I, I didn't appreciate how much I loved living by the coast
Jon Clayton:until not living by the coast.
Jon Clayton:And now whenever we go back, I just absolutely love it
Jon Clayton:for all those same reasons.
Jon Clayton:It's lovely.
Jon Clayton:Plus it usually involves like fish and chips and ice cream as well.
Jon Clayton:So that's obviously a bonus.
Jon Clayton:Um, so Laura, thanks so much for coming on the show.
Jon Clayton:Really appreciate you coming on and sharing your expertise.
Jon Clayton:Where can people go online to find out more about you?
Laura Robinson:So my website is worditude.
Laura Robinson:co.
Laura Robinson:uk, um, that's, and on Facebook, if you just put forward slash
Laura Robinson:worditude, you'll find me.
Laura Robinson:I couldn't use my real name because there are so many Laura Robinsons
Laura Robinson:working online that I would never have been able to differentiate myself.
Laura Robinson:So I made up a word and I used that instead.
Jon Clayton:Okay.
Jon Clayton:And you want to remind everyone how to sign up for your
Jon Clayton:comfy business newsletter.
Laura Robinson:So that's at worditude.
Laura Robinson:co.
Laura Robinson:uk forward slash newsletter.
Laura Robinson:And I send two emails out, usually two emails out every week.
Laura Robinson:Uh, one on a Tuesday is much more story based about my very
Laura Robinson:comfortable business and life.
Laura Robinson:And hopefully there's some things in there that you can
Laura Robinson:learn or just enjoy reading it.
Laura Robinson:And then on Thursdays, I send the Comfy Business Link Buffet, which is just a
Laura Robinson:bunch of stuff that either I've created, or I found, or other people have created.
Laura Robinson:Um, That might be useful or helpful when you're running your business.
Jon Clayton:Oh, that's awesome.
Jon Clayton:Thanks so much, Laura.
Laura Robinson:You're welcome.
Laura Robinson:Thank you.
Jon Clayton:Next time, I'll be chatting with architects and architectural
Jon Clayton:technologist and Vanna about her experience of returning to practice.
Jon Clayton:Thanks so much for listening to this episode of Architecture Business Club.
Jon Clayton:If you liked this episode, think other people might enjoy it.
Jon Clayton:Or just want to show your support, then please visit podchaser.com.
Jon Clayton:Search for Architecture Business Club and leave a glowing five-star review.
Jon Clayton:It would mean so much to me and makes it easier for new
Jon Clayton:listeners to discover the show.
Jon Clayton:If you just want to connect with me, you can do that on most social media
Jon Clayton:platforms, just search for @mrjonclayton.
Jon Clayton:The best place to connect with me online though is on LinkedIn.
Jon Clayton:You can find a link to my profile in the show notes.
Jon Clayton:Remember running your architecture business doesn't have to be hard.
Jon Clayton:And you don't need to do it alone.
Jon Clayton:This is Architecture Business Club.