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Speaker ALearn more@ocampo capital.com hello, you are listening to Amitax Retail Fast Five ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 of all business podcasts on Apple Podcasts.
Speaker AThe Retail Fast Five is the podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week too.
Speaker AAnd the Fast 5 is just one of the many great podcasts you can find from the Omnitalk Retail Podcast Network alongside our Retail Daily Minute, which brings you a curated selection of the most important retail headlines every morning and our Retail Technology Spotlight series, which goes deep each week on the latest retail technology Trends.
Speaker AToday is March 5, 2025.
Speaker AI'm one of your hosts, Anne Mazinga.
Speaker BAnd I'm Chris Walton.
Speaker AAnd we are here once again to discuss all the Top Headlights.
Speaker ADiscuss whatever works Top Headlights for the past week, making waves in the world of omnichannel retailing.
Speaker AAnd Chris, we're snowed in today in Minneapolis.
Speaker ASo I think we just need to get right to, right to the headlines.
Speaker ALet's do this so we can get outside and shovel.
Speaker BThat's right.
Speaker BAKA the kids are home and the kids in that school today.
Speaker BSo we got, we got, we got other things to do today, but we're going to get to the podcast.
Speaker BWe're going to deliver a great show for all of Our omnitalk listeners.
Speaker BAll right.
Speaker BYes.
Speaker BAnd.
Speaker BAnd it is that first week of the month, so it is time to hand out some hardware.
Speaker BAnd so for those new to the podcast, our Omnistar Award is the award that we give out each month in partnership with Corso to recognize the top omnichannel operators out there.
Speaker BNot the pundits and not the so called experts as we see a lot of times in social media, but the real life retail operators making a difference in their organizations.
Speaker BCorso's AI co pilot coaches retail leaders to optimize store performance at every level.
Speaker BTransform retail operations from data overload into data powered.
Speaker BThis month's Omnistar Award goes to.
Speaker BAnd drum roll, please.
Speaker BNicely done, my friend.
Speaker BNicely done.
Speaker BYeah, roll.
Speaker BYou like rolled your R's?
Speaker BYou're getting ready for Barcelona.
Speaker BAll right.
Speaker AYeah.
Speaker BThis month's Omni star goes to Bennett Morgan, the chief merchandising officer at Spartan Nash.
Speaker BWe met Bennett back at FMI last month and we were really impressed, both of us were.
Speaker BHis background is really unique too, folks.
Speaker BHe started as a consultant, then he went to work for H E B and then spent a number of years with Walmart in China before moving on to Amazon Fresh and now is the chief merchant at Spartan Nash.
Speaker BWhat struck me the most about Bennett was his belief, based on his Amazon Fresh experience too, on the intersection of people, processes and technology.
Speaker BOne of those things never works without the other two.
Speaker BAnd it takes an eat what you cook mentality to get all three of them right consistently.
Speaker BSo, Bennett, congratulations.
Speaker BYou are our Omni Star for the month of March.
Speaker AYeah.
Speaker AWhat an impressive dude.
Speaker AI mean, well, for sure go back to our FMI coverage.
Speaker AWe have a whole playlist, so if you miss any of the coverage from any of our conferences that we're at almost weekly these days, definitely go back and check out the FMI interviews.
Speaker ABennett being one of the most brilliant.
Speaker ASo big congrats to Bennett.
Speaker AI'm excited to follow that guy.
Speaker AI mean, you know, he's with his pedigree, like he's already gone to some pretty incredible companies.
Speaker AAnd I'm excited to see what he continues to do with Spartan Ash and beyond.
Speaker AReally?
Speaker BYeah.
Speaker BAnd Spartan Ash is doing really well.
Speaker BAnd I didn't realize this too, but they have robots in over 100 stores now too, and it's pretty, pretty impressive.
Speaker BAnd you know, they're kind of a regional operation too, so.
Speaker BSo kudos to them, kudos to Bennett.
Speaker BAll right, let's do this week's Fast 5 because, Ann, we've got some great headlines this week.
Speaker BI'm really excited about this show, actually.
Speaker BYou know, when we were prepping it, I was kind of like, I don't know.
Speaker BBut as we got into it, there's a lot of, a lot of meat on these bones in this week's headlines.
Speaker AHappen that way.
Speaker AYeah, it does.
Speaker BAnd it does.
Speaker BIt does.
Speaker BIt does.
Speaker BWell, we make, we try really hard to make it happen, too.
Speaker BAll right, we've got news on Alexa.
Speaker BPlus, cool name said no one public's getting sued for allegedly overcharging for weighted items.
Speaker BFurniture.com's interesting take on omnichannel merchandising and Walmart's new shoppable gaming experience.
Speaker BBut we begin today with big news out of Target that might suggest and might suggest it's getting its Target swagger back.
Speaker AYou must have listened to the earnings report yesterday where they said Target.
Speaker AThat was the word du jour in that or in the, in the earnings call yesterday.
Speaker ATarjay is all over.
Speaker BI'm going to take some credit for getting them to say that.
Speaker BBased on the article that I wrote in the star tribute and the reception that it received, I think, I think I deserve some credit for that.
Speaker BDon't you think?
Speaker AYou, you think you're solely responsible.
Speaker AIs this what I'm understanding for them using no less than the earnings?
Speaker BNot solely responsible, but I am partially responsible for getting them to be like, yes, we need to get our swag, our swagger back.
Speaker BYes, I got it.
Speaker BI think I'm partially, maybe like a point percent, but I'm, I've been there.
Speaker ASomewhere and it's been noted.
Speaker AIt's been documented.
Speaker AOkay.
Speaker AIt's in the files.
Speaker AIt's in the recording.
Speaker BYes.
Speaker AChris.
Speaker AChris.
Speaker AChris Walton, contribution.
Speaker AAll right, well, let's talk about it.
Speaker ALet's get to headline number one.
Speaker ATarget and Warby Parker are teaming up.
Speaker AAccording to Yahoo Finance, Target Corporation and Warby Parker are partnering to bring designer quality, affordable eyewear to even more consumers through the retailers newest shop and shop, Warby Parker at Target.
Speaker AEach Warby Parker at Target shop and Shop will offer products and services including glasses, sunglasses, contacts, eye exams and vision tests that are consistent with the eyewear brand's current omnichannel experience.
Speaker AThe first five locations, which will be staffed by Warby Parker employees, will open in the second half of 2025, beginning with the opening of the first shop and shop location.
Speaker AWarby Parker at Target will also be discoverable through target.com Additional shop and shops are slated to open in 2026.
Speaker AWith the opportunity for more in the coming years.
Speaker AChris, are you buying or selling the Target Worby partnership?
Speaker BHmm.
Speaker BInteresting.
Speaker BAnd I, I got to tell you, I'm, I'm a little mixed on this one, I think.
Speaker AReally?
Speaker AFor Target?
Speaker BYeah, yeah, for Target and all the crap it's taken around its Target, you know, reputation, I think, I think it's a good move.
Speaker BIt's a no brainer and it definitely reestablishes that positioning, you know, by way of the partnership.
Speaker BFor Warby, though, Ann, I, I've got a lot of unanswered questions.
Speaker BFirst, first, let's go back and look at Warby.
Speaker BLet's look.
Speaker BYeah.
Speaker BFirst let's go back and look at Warby in general.
Speaker BRight.
Speaker BAccording to the article, Warby's been around since 2010 and currently operates 276 stores across U.
Speaker BS and Canada.
Speaker BOkay.
Speaker BThat means They've opened roughly 18 stores a year since they started.
Speaker BAnd that's for a concept that could literally be in every town in America.
Speaker BLike every town has, you know, an eyeglass store, you know, or for the most part, every major town does.
Speaker BWhich tells me, honestly, if I'm thinking critically about this or at least opens a door for this thought, that they don't have their operating model down yet because that pace is pretty slow for a business that's been in operation for 15 years.
Speaker BRight?
Speaker BI mean, look at, like, look at aldi, like opening 250 stores, you know, like, it's crazy.
Speaker BBut, but so, so now they're going into Target.
Speaker AOkay, sure.
Speaker BWarby is getting a great deal.
Speaker BRight?
Speaker BThey're getting a smoking deal on those five stores because Target really needs them for all the things we've already alluded to.
Speaker BBut the operating dynamics are going to be different.
Speaker BOne, you're now inside of a Target, very different than what Warby knows.
Speaker BTwo, the locations I'm in general, I'm guessing having run Target stores are going to be much smaller that, you know, are going to afford Warby much less showroom space than the traditional stores that they're used to operating and much less backroom space too.
Speaker BAnd three, you know, all that explains why only five have been announced yet, because Warby probably understands there's a lot that they don't know in terms of what this is going to look like, how it's going to work operationally.
Speaker BCan they succeed?
Speaker BCan they get the profit, you know, out of this, this partnership that they want to.
Speaker BBut so net.
Speaker BNet.
Speaker BNet, net.
Speaker BI like the move.
Speaker BI just wonder if five years from now we'll really see Warby Parker inside of Targets everywhere.
Speaker BAnd is the incremental benefit against the cost for either party really going to be that high?
Speaker BBecause at the end of the day, and the question that I have.
Speaker BYeah, and this is a kind of a question for the Target leadership again too, in terms of how well are they seeing around the corners?
Speaker BWhy isn't Target just buying Warby now before helping to make it more valuable and then losing its negotiation leverage in the long run?
Speaker BWhy don't they just make it part of Target like if they really see the long term value here?
Speaker BSo, so that's why I'm mixed on this.
Speaker BI think it's, it's good, it gets the Target back.
Speaker BBut you know, I got a lot of questions in the long run.
Speaker BI don't think this is a slam dunk in any way, shape or form.
Speaker AI don't know.
Speaker AI think, I think you have to.
Speaker AThis is still a new partnership and I don't know that like maybe there will be an off, an opportunity to acquire the company if the five locations work, if the tests work.
Speaker AI actually think this is a great move for Warby because while yes, you have different, you know, targets are, some are, Targets are owned, some are leased, all the buildings and things like that, you're essentially working with one landlord as, as Warby here for all of these Target locations, which is much easier I would imagine than going a new community, a new location, a new spot every single time and having to work out those negotiations.
Speaker AI, I would, I would like fact check you a little bit on the size of the operation.
Speaker AI mean, I think we've seen Warby certainly like in Manhattan, they have a much grander, you know, like flagship style store.
Speaker ABut I think if you look at the War Bees around here like they're, they're, their space is pretty condensed.
Speaker AAnd if you look at the Target opticals, like there's not huge back rooms at those Warbies.
Speaker ALike I've actually looked at the ones back room spot.
Speaker AYeah, I think, I think it's, I think space they can work with.
Speaker ABut I just, I'm so thrilled, Chris, because I think if you look at the headlines here and how Target is incorporating Warby, it's, it's available on target.com it's available like in the stores.
Speaker ALike, I just think this is a move from Target.
Speaker AIt's good to see them in the news making the right decisions about how to approach this partnership.
Speaker AAnd I do think that starting small and starting with the five locations Is.
Speaker AIs important for whatever the future of this partnership looks like.
Speaker AAnd quite frank.
Speaker AI was really surprised to.
Speaker ATo see that they only mentioned that once yesterday in their earnings call.
Speaker AYou know, and they weren't talking about this as a growth opportunity, you know, as much as they were about Wicked last quarter when they were talking about that.
Speaker ALike, I think this is something that really could show some great potential for Target and I think, you know, brings some traffic back into them.
Speaker AWarby hasn't had a crazy growth trajectory, but there's still some more cachet in this brand that I think we have to take for, like, take into account here.
Speaker AIf this becomes the Lens Crafters, Warby's lost all of its cool.
Speaker ASo I think there's still some like, there's still some like, scarcity that has to be available to get the traffic drivers that I think Target and Warby are going to need with this partnership.
Speaker ABut.
Speaker ABut yeah, I, I think.
Speaker AOh, go ahead.
Speaker AYeah.
Speaker AWhat?
Speaker BNo, I was gonna.
Speaker BNo, no, I was gonna.
Speaker BI was.
Speaker BWell, I was just gonna actually have you put your money where your mouth is on that.
Speaker BSo, like, the.
Speaker BOne of the locations is the Bloomington store, which is probably less than two miles from a.
Speaker BOf another Warby location of those 200 that we mentioned, which is right down the block from us.
Speaker BBoth of these.
Speaker BGiven your druthers, which one are you going into if you just need eyeglasses and an eye exam?
Speaker AI.
Speaker AI don't know that that's.
Speaker AI don't know that that's the question.
Speaker AI guess for me it's like, what do I need to get done on a Saturday?
Speaker AI need to go get new glasses and I need to pick up essentials.
Speaker ASo if that's the case, I'm going to the Bloomington one because I can do.
Speaker BYou're coordinating your trip around your eye appointment?
Speaker AI think so, yeah.
Speaker BYeah.
Speaker AI mean, still have traffic going directly to that.
Speaker ATo the A mall where the Warby Parker is here, closest to us.
Speaker ABut if, if it's a Saturday and I, you know, I don't have to go across the street to go to the Target.
Speaker AIf I go to the mall location of Warby, I can go to one spot and get them all done.
Speaker ALike, I think there's value there and I think it's.
Speaker AIt's also exposure of new people, Target customers to this brand who maybe was like, I like Warby.
Speaker AI don't know much about it, but now when it's in front of them in the checkout lanes, I feel like it's gonna happen.
Speaker ALike there's just gonna be more people engaging with it, but.
Speaker BOkay, all right.
Speaker BThat you backed it up.
Speaker BYeah, no, it is, it's definitely an early test.
Speaker BI just, I just have, I just have a lot of questions operationally.
Speaker BThe other thing is staffing like those.
Speaker BThe Warby stores I've been in are incredibly staffed too.
Speaker BAnd so I'm wondering if that's gonna work as you go into targets in the long run.
Speaker BBut anyway, yeah, but hey, hey, way to stick to your guns.
Speaker BAnd I love it.
Speaker BLet's keep going.
Speaker AAll right, headline number two, Chris.
Speaker ALet's go number two.
Speaker BThe next generation of Alexa.
Speaker BAlexa plus is here.
Speaker BThe wonderfully creative name notwithstanding.
Speaker BAccording to an Amazon blog post written by Panopenay Hope I'm saying his name right.
Speaker BSVP of Devices and Services.
Speaker BAmazon has launched Alexa plus, its next generation assistant.
Speaker BPowered by generative AI.
Speaker BAlexa plus is more conversational, smarter and personalized.
Speaker BAnd she helps you, Ann, get things done.
Speaker BAlexa can manage and protect your home, make reservations, and help you track, discover and even enjoy new artists, something I know Ann always enjoys doing.
Speaker BShe can also help you search, find or buy virtually any item online and make useful suggestions based on your interests.
Speaker BCustomers will also be able to access Alexa and a new mobile app that's available in the Apple App Store and Google Play Store and a new browser based experience@alexa.com youm can start a conversation with Alexa on your phone or in the car and pick it up on your computer.
Speaker BAlexa remembers the context and can continue the conversation across any of your endpoints.
Speaker BAlexa also, we should note, costs $19.99 per month, but all Amazon prime members will get it for free.
Speaker BAnd this is the put you on the spot question of the week.
Speaker AOh God.
Speaker BGlad it's you and not me.
Speaker BHere it is.
Speaker BQuote After a flurry of initial advertising and promise, Alexa fizzled in recent years against its touted potential.
Speaker BSo with Alexa, are you jumping on the Amazon hype train again?
Speaker BAnd if not, what are you waiting to see from the AI assistant to prove out it's build usefulness?
Speaker AWell, there's only room for one woman in my house and that's me.
Speaker AAnd I don't think that it's going to be I'm going to be bringing Alexa in at any given point in time.
Speaker AI, I think really this is.
Speaker AHowever, I will say I think this is an important addition to the platform and does make it relevant again.
Speaker AAm I getting on the hype train?
Speaker ANo.
Speaker ABut I think that, you know, for me the problem with Alexa was always like, hey, Alexa, order more dishwasher detergent.
Speaker AWell, that's if it's fine, if I'm just repeating the same thing over and over again.
Speaker ABut I think that's for me, it's just, it still is not a clean shopping experience.
Speaker AI do think now with, with like language based search and how I think as a, as a customer base, we're all going to become more accustomed to searching for things.
Speaker AI do think that this helps because it'll now change that one direction of order dishwasher detergent to, you know, last time you ordered pods.
Speaker ADo you want to get those again or do you want to try a different kind of detergent?
Speaker AOr even like, what could those dishwasher pods have done better?
Speaker AAnd what would you like me to look for?
Speaker ALike that can now happen, which I think brings more value to the Alexa plus platform, you know, Or I could ask questions like, is there a better brand for the environment?
Speaker AOr like I can sit there and have a conversation and choose the right one that you couldn't do before.
Speaker ASo I think that's where, yes, this is better.
Speaker AAlexa plus or Alexa 2.0.
Speaker ABut I still, for me, like, I still have Siri on my phone to do things like this.
Speaker AThat's with me at all points of time.
Speaker AI'm not doing it, but I also haven't tried it.
Speaker AI think to answer A&M's question, I would need to actually have one of these interactions with Alexa.
Speaker ASo maybe I'll try it at my brother's this weekend and see if, like, see what it's like.
Speaker ABut I'm not, I'm not buying it for right now.
Speaker ABut Chris, you, you have an Alexa in your house.
Speaker AYou've used it for how long have you had it?
Speaker ALike 10 years or something?
Speaker BSince it came out?
Speaker BYeah, probably close to 10 years now.
Speaker BI mean, we're, Yeah, I don't think it came out that long ago, but yeah, it's close.
Speaker BYeah.
Speaker BSo, so, so you're kind of, you're kind of mixed.
Speaker BYou're not like, you're not poo pooing it like we did before.
Speaker BBecause when we, when we first heard about this, we poo pooed the hell out of it.
Speaker BBut there's some interesting wrinkles here that I, I'm actually coming around on this idea.
Speaker BOkay.
Speaker BI'm saying I think I would, I'm buying into the hype, but I'm, I'm of course tempered by the hype.
Speaker AYou know, Is this out now?
Speaker ACan you try it on Yours?
Speaker BI.
Speaker BI think so, yeah.
Speaker BSo I'm going to try, I want to try, I want to try it this weekend, but it sounds like you got to get it set up too, which will be tricky.
Speaker AOkay.
Speaker BBut the key, the key unlock for me here, which has always been my problem with Alexa and I also think it's important in, in terms of the future of generative AI, is the visual interface that we're all going to be using to validate the work that's being done.
Speaker BSo like, for me, like the, the hang up I have, like, if I want to ask Alexa to make a reservation, how do I validate that it's been done correctly?
Speaker BAnd I think the way they're talking about this, like you can go on the website, you can talk to the device, you can look on your mobile phone.
Speaker BIt's trying to create that ecosystem for how we're going to act with generative AI.
Speaker BAnd let's not forget Amazon's also very much yoked to Anthropic, which is one of the leading generative AI providers here.
Speaker BSo they want to figure this out and are as equipped as anyone to figure it out.
Speaker BSo, so that's the thing I think that gets me excited about it and especially trying it, like, if I can start to be like, hey, Alexa, give me some options for reservation, what tables are available at 6pm on Saturday for this type of food and, and present it to me in a way where I can digest it and still make a decision.
Speaker BBecause you're right, if, if it's just like me telling it, that's different than like being involved in a discussion that is helpful and useful makes me get the answer I want.
Speaker BRight?
Speaker BYes.
Speaker BWhich usually you're doing through searching through a thousand different things on your phone or on your laptop.
Speaker BSo that's why I like this a little bit.
Speaker BAnd I don't know, that's what I think.
Speaker AYeah, I think there's still, I think the proof's still in the pudding for me.
Speaker ALike, I still need to.
Speaker ADetails.
Speaker BRight?
Speaker AYeah, I still think we need to see like how this is actually working to determine whether or not this is something that's going to like get all of the, get more people to buy an Alexa device.
Speaker ALike at the end of the day, that's what they're trying to do here.
Speaker AAnd I don't know that I think this is a something that had to be done, not something that's like in like this incremental idea that they have come up with and it's going to like Bring in all this new revenue for Amazon.
Speaker ABut you know, I have to try it, Chris.
Speaker AAnd you'll have to report back.
Speaker BYeah, I mean, the other thing too, we got to always remind people too, and remind ourselves we're in year two of generative AI.
Speaker BRight.
Speaker BAnd, and, and we don't know, like, what's the voice implication of usage of generative AI too?
Speaker BBecause the one thing that is nice about Alexa, I can just be like, alexa, set an alarm.
Speaker BAlexa, what's the weather outside?
Speaker BYou know, and so can I extend that into the generative AI arena very easily?
Speaker BI don't know.
Speaker BThat's it.
Speaker BThat's.
Speaker ABut you all can also.
Speaker AMy problem again is like, I do that on my phone and my phone is always with me, doesn't require another device.
Speaker AI could probably now, because I'm a prime member, I imagine it sounds like I can download an app and have the same capability.
Speaker ADo I need that?
Speaker AI don't know.
Speaker ALike, is it going to drive incremental growth for Amazon?
Speaker AMaybe.
Speaker BWe'll see.
Speaker AI think it gets back to your.
Speaker AYeah, we're only in year two.
Speaker BWell, it's, it's the battle of the tech providers.
Speaker BRight.
Speaker BYou know that that's essentially what you're saying here.
Speaker BYou know, is it going to be Apple, is it going to be Google, is it going to be Amazon with their, you know, relationship with anthropic?
Speaker BWho knows?
Speaker BBut yeah, that's what we're talking about.
Speaker ARight?
Speaker AAll right, Chris, let's move on to headline number three.
Speaker ATalking about another battle between Florida shoppers at Public and Publix.
Speaker APublix is being sued for allegedly overcharging Chris for weighted items according to Grocery Diet.
Speaker APublix is facing a class action lawsuit alleging the grocer overcharged consumers for certain on sale foods sold by weight, such as meats, cheeses and deli items.
Speaker AThe grocer's point of sale system allegedly altered the weights of sale items to way more than they actually did, according to the complaint filed February 19th in the US District Court for the Southern District of Florida, by one of somebody, definitely a grandfather or grandmother of one of the listeners of this podcast.
Speaker AIt could have been mine.
Speaker AI definitely can see them going and complaining about the weight and their receipt.
Speaker ASo let's keep going into this.
Speaker AThe complaint notes, for example, that the plaintiff purchased 2.83 pounds of pork tenderloin.
Speaker ATenderloins that were $2 off with a sale price of 499 per pound.
Speaker APublic's point of sale system showed that the item weighed 3.96 pounds, with the 499 sale price resulting in the plaintiff being charged $19.78, a 40% overcharge, or $5.66 more.
Speaker A$5.66 more than the advertised price.
Speaker AThe lawsuit also alleges that Publix regularly displays signs for expired sales in stores and displays incorrect pricing per unit shelf stickers for baby formula.
Speaker AChris, as a former store manager, what's your assessment of the lawsuit Publix faces over its pricing practices?
Speaker BWow.
Speaker BWell, I kind of use this expression already once in this podcast, but I'm going to go back to the well ad.
Speaker BThere's a lot of meat on this bone.
Speaker BFigurative and literally.
Speaker AYes.
Speaker BYou know, first.
Speaker BFirst we have to.
Speaker BFirst you have to ask a question, like, is publics being deliberately misleading here, or is it a function of their process?
Speaker BYeah, my.
Speaker BMy hope is that it's definitely the latter.
Speaker BBecause if it's not, if it's the former, like, whoa, look out.
Speaker BWe've got a big story here.
Speaker BBut.
Speaker BBut I think you have to assume there's a gap in the process.
Speaker BThere's some gap in the process of tagging me and other fresh goods on markdown my hunches.
Speaker BWhoever was tagging it, like, just reprinted the sticker from the previous one he tagged.
Speaker BHe or she tagged and slapped it on this.
Speaker BThis pork tenderloin.
Speaker BThis aforementioned pork tenderloin, which is a fun phrase to say, you know.
Speaker BSo these processes are oftentimes in the fresh meat.
Speaker BFresh meats and produce areas are oftentimes manual.
Speaker BSo.
Speaker BSo I can see why there's errors.
Speaker BBut a customer should never be charged 40% more than they expect.
Speaker BThat's not something you want as a retailer.
Speaker BSo the other part about the expired signs, I mean, I've been railing against that for years.
Speaker BI mean, it's happening.
Speaker BIt happens to every retailer out there.
Speaker BYeah, we talked about it on our podcast with Revionics to some degree.
Speaker BAnd it's one of the reasons I like electronic shelf labels, because in theory, they should always update to the most current price.
Speaker BSo you never have an old, outdated promo sign on a product that they're not getting credit for at the register.
Speaker BBut with that said, electronic shelf labels don't solve the problem that's discussed here with fresh meat, that's likely still a process problem, pure and simple.
Speaker BAnd so, you know, Publix has to dig in and understand where's the gaps and how do you improve it.
Speaker AAnd there are solutions out there that can help with this.
Speaker AI think it's just figuring out what are the right ones that can help you eliminate these problem areas of the process that can ensure price transparency for the consumers and for the retailer, and then maybe even free up the the process part of what people are having to accomplish in one day so that these types of things aren't happening.
Speaker BYou know, it just shows you that why there's so much energy around fresh food.
Speaker BBecause if you can combine, like we said, like Bennett, we talked about Bennett, combine the processes, the technology, and the people to figure this out.
Speaker BThere's a lot of money to be found here.
Speaker BAnd better customer service and better customer experience at the end of the day as well, right?
Speaker BHeadline number four.
Speaker BA new digital furniture platform wants to be an omnichannel.
Speaker BOne stop shop for customers.
Speaker BAccording to Chainstoreage, by seamlessly integrating store location and inventory data within its search engine, furniture.com intends to enable customers to explore, test, and purchase furniture items either digitally or in person.
Speaker BRooms to Go, one of the nation's largest furniture retailers, both backs and participates on the furniture.com platform.
Speaker BFurniture.com's retailer partnerships also include chains such as Bloomingdale's and American Signature Furniture.
Speaker BAnd as someone currently in the market for home furnishings, or at least I think you're still in the market for home furnishings or.
Speaker BOr aren't we always in the market for home furniture?
Speaker AYeah, sure does.
Speaker BYeah, right.
Speaker BWhy not?
Speaker BDoes what furniture.com is.
Speaker BMaybe not with all the tariffs.
Speaker BDoes what furniture.com is trying to do intrigue you?
Speaker AYeah, it does, because I think it gets back to how we're searching and discovering this again.
Speaker ALike, I, I'm not going to roomandboard.com or to roomstogo.com to look for furniture.
Speaker AThat's just not how it's happening.
Speaker AI'm getting inspired by following, you know, Ray Design, which is one of my favorite interior design posts.
Speaker AAnd every Monday, she does a Look for Less.
Speaker ASo I see a restoration hardware chair, and then she posts a West Elm chair, that's hundreds of dollars less.
Speaker AAnd if I can, in that moment, you know, click the button to search that particular item and see, like, there's one at the West Elm.
Speaker AThis chair is at this west elm.
Speaker AThat's 10 miles away from you.
Speaker AIf you go there now and you go sit on it and try it, like, I like the article is saying, like, if it works, I'm buying that chair.
Speaker AI'm leaving that day with that chair.
Speaker ABut I'm only able to do that if I know, like, I'm only Able to, like, get that motivation to get up and go when I have this information directly available to me.
Speaker ASo I think that's one case.
Speaker AThe other example is, again, it's Lens.
Speaker ALike, I think so many people now are using lens as a way to, you know, see something online or see something like in a furniture store when they're out on a Saturday doing furniture shopping and see, like, who else has this?
Speaker AWhere else can I get it?
Speaker AAnd to be able to say at that point in time you can go to this retailer this many miles away, it's there.
Speaker ALike, I, I think you definitely see increase in basket size and, and that intent that's completely shifted when you've invested in what furniture.com is talking about doing here.
Speaker ABut that's, that's me and my, you know, party of one shopping experience.
Speaker ALike, what, what is your opinion, Chris, from being in this, in this business, in furniture and home furnishings for so long from, Especially from an Omni Channel perspective.
Speaker BYeah, I mean, I think the concept's really intriguing.
Speaker BI was on the site yesterday.
Speaker AYeah.
Speaker BAnd you know, the best way I could describe it, it looked to me like a hybrid of like search advertising.
Speaker BLike, it kind of felt like retail.
Speaker BMe, not circa 10 years or 10 or 15 years ago, but combined with like, it's kind of like a mashup between that and a third party marketplace for brands that want to sell through it.
Speaker BRight.
Speaker BAnd, but this idea that they're inherently getting at is a, it's a new wrinkle because it, it essentially creates, like you're saying, a third party marketplace that shows you the availability of products for in store pickup or in person browsing, which is still a key factor in determining your home furnishings purchases.
Speaker BAnd like you said, whether you use a Google lens or you're searching for an item with very specific specifications.
Speaker BLike I can remember, I can remember when I was finishing my house, I was, I wanted a yellow rug.
Speaker BSo I was like 8 by 10 yellow rugs.
Speaker BShow me everything you got.
Speaker BBut it's limited in the universe of what that, you know, that site carries.
Speaker BI think I was on Wayfair at the time, but now you get all the extended brands here too, which I don't know of anyone else trying to do that.
Speaker BBut there are some big questions.
Speaker BThere's some big matzo balls with whether or not this concept can work.
Speaker BLike, yeah, one, it sounds like they've got some big brands already, but how many brands are going to sign on to it and then will consumers actually, you know, go there to use it, which I think they will at the end of the day based on hearing you describe it.
Speaker BBecause that's exactly from my experience of home furnishings, how people want to shop.
Speaker BSo I think that's actually easy.
Speaker BBut then who else will start to do this?
Speaker BThat's the big question, Anne is like, you know, furniture.com's the first one maybe to this party but you know, just wafer start to do it.
Speaker BDoes Walmart start to do it or does, you know, this becomes some kind of co op play with the smaller furniture brands that defend themselves against Wayfair and Walmart.
Speaker BI could see them wanting to do that.
Speaker BThe last place I'd be listing my products is on Wayfair or Walmart or Target or some big national, you know, brand, third party marketplace.
Speaker BSo I think this plays in really nicely for that reason too.
Speaker BSo I think it's really interesting.
Speaker BI applaud the audacity.
Speaker BI mean it's, it's a really audacious concept that, I don't know, it's catching both of us, you know, in a way that, you know, we haven't seen.
Speaker BWhen was the last time we talked about a new retail concept?
Speaker BWe were like, oh yeah, that's, that's.
Speaker BI know that's got a hook.
Speaker BThat's got a hook that could last.
Speaker AYeah, I have.
Speaker AI, I totally agree.
Speaker AI think there's, this is something that's new that's happening.
Speaker AI do think your points are dead on though.
Speaker ALike, and even, you know, how do we look at the, the other search players out here?
Speaker ALike how does Google respond to this and does Google start to categorize like categorized.
Speaker AIt's now Google Furniture or it's Google Beauty or whatever.
Speaker ALike there's so many competitors that could get in and around this space.
Speaker ASo it will be interesting to see like the moats that furniture.com can set up and the partners that they, I mean I think it'll really come down to, to the partners like you said that they can bring in.
Speaker BWell and the other interesting point about this too, which you know, we're on the advisory report for Lucky.
Speaker BThe article mentioned Lucky as a similar, you know, idea to do this to tell you what inventory is available in store.
Speaker BBut the funny thing about this, which is why I love what we do is Lucky is a completely different type of thing in a lot of ways.
Speaker BThat's about, you know, making sure your advertising is a, you can see if the product you want where it's available through your advertising because they're synced with the inventory feeds.
Speaker BSame idea in principle, but a very, very different execution.
Speaker BBut it shows you that getting the inventory visibility to where things are in a physical location is going to be key here as things evolve.
Speaker BAnd you, and I mean, kudos to us.
Speaker BWe've been on that for a while.
Speaker BI mean, we've been, I think we've been hooked up with Lucky now for over two years.
Speaker BSo.
Speaker ARight.
Speaker BYou know, we, we've seen the evolution going in this way.
Speaker BBut this is cool that furniture.com is doing this.
Speaker AAll right, Chris, let's go to headline number five, another new shopping concept that I'm curious to get your opinion on.
Speaker BRight.
Speaker AWalmart has released Walmart Unlimited, a shoppable gamified miniseries.
Speaker AAccording to Chainstorage, Walmart has launched an immersive in game commerce experience called Walmart Unlimited in partnership with 3D gamified media platform Spatial and the Unity Real Time 3D Development Environment.
Speaker AFor the first time ever on Spatial, players in the three episode Walmart Unlimited gamified miniseries can purchase real world goods inside of a virtual experience.
Speaker AEach Walmart Unlimited episode takes players on a multilevel journey to play, discover and support products created by Walmart suppliers.
Speaker AAfter playing, users can explore the immersive commerce hub and purchase products from suppliers.
Speaker AChris, what do you think of Walmart's new shoppable video game experience, Walmart Unlimited?
Speaker BGet ready for this one, Ed.
Speaker BUnlimited.
Speaker BUnlimited.
Speaker AIs this from a movie or something?
Speaker BIt's from Wickedly a waste of money.
Speaker BThat's what I think it is.
Speaker BAnd it's a, it's unlimitedly a waste of money.
Speaker BI, I just keep going back to save two ideas that I'll say over and over again on the show or really the first one, which is how do you get traffic to it?
Speaker BThe experience was incredibly hard to find.
Speaker BI tried to find it last night.
Speaker BNo one's going to this experience.
Speaker BLike, there's just no way.
Speaker BAnd second, as David Ritter said in our year end podcast, are you really going to get people to buy items from these virtual game experiences from Walmart?
Speaker BI'm, I, I'm, I'm, I'm skeptical of that.
Speaker BSo, you know, and if Walmart, if you want to get into video game production as an extension of retail media, which is really like what, you know, you know, video games are all about at this stage, like, okay, do it, you know, but buy a gaming platform for that purpose.
Speaker BStop screwing around with these silly gimmicky things.
Speaker BI mean, Generally I love 99% of the innovations Walmart, you know, puts out in the market but, but, but this in Walmart realm, they just seem so misguided to me and I hope, and here's the last one I'm making.
Speaker BI hope that these are just the last vestiges of like the metaverse hype.
Speaker BLike we're gonna stop seeing this.
Speaker BLike that's what I hope.
Speaker BBut I know you've been bought into these before but I'm curious to see like where's your head now?
Speaker BBecause, and did you go and try and use it?
Speaker BBecause yeah, you know, no, no one's going to the spatial site to play this game.
Speaker BLike how are they doing that?
Speaker BLike I haven't watched a YouTube video and it doesn't even have a leak to the site.
Speaker BLike I was like, what is going on here?
Speaker AYeah, no, I mean I was really digging.
Speaker AI like Talked to my two kids who are almost 8 and 14 last night and I was like, do you, are you on spatial?
Speaker ALike tell me where I'm getting this wrong or where, where the opportunity lies that I, I just am not understanding.
Speaker AThey know Roblox.
Speaker AI think Walmart participating in the Roblox environment, that makes more sense to me.
Speaker ALike you said, like it's already got the traffic, people are already there and this might be a cool thing and you know, probably is a way to get some new customers who maybe wouldn't have shopped at Walmart even aware of the Walmart brand.
Speaker ASo that's, that's fine.
Speaker ABut I think there are much better ways to do this.
Speaker AAnd like I would go back to what Denise and Candela was talking about from Walmart last week when we interviewed her.
Speaker AHow they're, you know, going, they see an opportunity where they're going to start doing pop ups and exposure experiences around New York Fashion Week to you know, draw in that new shopper who's in this case a higher income shopper, where they're going to see more traction from these types of activities than inside of a, of, you know, obscure video game platform.
Speaker ASo to me it seems like this is, this was somebody that wanted to play around with an experiment.
Speaker AAnd it's probably my guess would be that this is where that experiment ends and ends probably relatively soon.
Speaker AKnowing how, how quick Walmart is to, to pull things that aren't showing a return on investment.
Speaker BGot it.
Speaker BSo this falls under the bucket of not every experiment is a good experiment for you.
Speaker BIs that, is that, is that right?
Speaker AI, I would, I, I don't know.
Speaker AI, like, I, I, I'm not the creative side of me.
Speaker AAnd.
Speaker AAnd again, like, I have.
Speaker AI don't know this.
Speaker AI don't have enough experience in these platforms.
Speaker ALike, someone had to make the business case for going forward with this experiment.
Speaker AI think for me, it's really about how quickly do you shut down the experiment versus.
Speaker AVersus whether you did the experiment at all.
Speaker ALike, how quickly do you get your proof points and say, like, yeah, we're better off finding other ways to attract new customers.
Speaker BYeah.
Speaker BAs you're talking about this, I kind of wonder if this is like the continuation of the spatial contract and somebody just didn't, you know, just have the guts to be like, let's pull this thing now, you know, but maybe they will, you know.
Speaker ARight.
Speaker BThat's kind of what I'm thinking as you're talking out and thinking out loud.
Speaker BSo.
Speaker AYeah.
Speaker BAll right, cool.
Speaker BLet's close up the show.
Speaker AAll right, let's go to the lighting round.
Speaker AQuestion one, Chris.
Speaker AA viral trend on TikTok, dubbed the airport theory, suggests arriving at the airport just 15 minutes before your flight to clear security, which I know would basically give you a heart attack.
Speaker AThis concept has taken off online, racking up 400 million views, and unsurprisingly, it's already led to plenty of missed flights.
Speaker AChris, what do you feel is the appropriate amount of time to arrive at the airport before a flight?
Speaker BI'm curious why you're asking me this question, because I know who you traveled with this past week.
Speaker BAnd then also, I think.
Speaker BI think it would also potentially give you a heart attack to show up 50 minutes early before you.
Speaker AOh, 15 minutes is not.
Speaker AThat's.
Speaker AThat's.
Speaker AThat's like, not.
Speaker AOkay, I could not do this, but.
Speaker ABut I think.
Speaker AI think I'm.
Speaker AI have more level.
Speaker AA higher level of comfort with going a little bit closer to the departure time.
Speaker ABut what is your.
Speaker AWhat is your recommended airport arrival time?
Speaker BMinimum two hours and minimum two hours.
Speaker AOkay.
Speaker BYou.
Speaker BYou eradicate virtually all risks that can be presented to you if you leave two hours.
Speaker BBecause you can.
Speaker ASure.
Speaker BYou.
Speaker BYou.
Speaker BYou eliminate the traffic risk, the security line with risk, and worst case scenario, you relax, you have a beer, you get some work done, particularly if you got.
Speaker BIf you're a Delta Sky Lounge member, like, that's always a big plus.
Speaker BI'm surprised.
Speaker BAnd you love Delta Skyline so much.
Speaker BI'm surprised you're not there five hours early.
Speaker BOh, they only let you get in three hours early now.
Speaker BRight.
Speaker ASo, yeah.
Speaker BSo, yeah, so that.
Speaker BThat's my take.
Speaker BBut what's.
Speaker BWhat's Your, like, what's you, what's your legitimate time where you feel comfortable?
Speaker BI'm curious.
Speaker AI would say, like, as long as I have an hour before the flight.
Speaker BLeaves, I'm good in an hour.
Speaker BOkay.
Speaker BAll right.
Speaker BAll right.
Speaker BSo you leave your house like, an hour and 15 minutes before the flight takes off.
Speaker BThat's what you're saying?
Speaker AYeah, I want to be at the airport no less than or with an hour before my flight takes off.
Speaker AIt gives me enough time to go to security and basically walk right on the plane.
Speaker ASo that's.
Speaker BYeah, that would stress.
Speaker BThat would stress me the F out.
Speaker BI'm never doing that.
Speaker BI'm never leaving an hour because the traffic would just drive me mental.
Speaker BAll right.
Speaker BDomino's on Monday announced that customers can now order cheese filled crust at all locations in the U.S.
Speaker Bjoin the ranks of pizza chains that already offer it.
Speaker BAnd where do you stand on stuffing your pizza crust?
Speaker AOh, my God.
Speaker AI love it so much.
Speaker AMy body does not tolerate cheese.
Speaker AStuffed crust pizza and the cheese on the pizza, I will not be feeling well after, but.
Speaker AOh, my God.
Speaker AI remember when this came out when I was in grade school, the first stuffed crust.
Speaker AOh, my God.
Speaker AI was, I, I loved it all the time.
Speaker AIt made me sick.
Speaker ABut it was so good, so delicious.
Speaker ABut what about you?
Speaker AAre you, where are you?
Speaker BI'm not a stuffed crust guy.
Speaker BNo, never have been.
Speaker BNever.
Speaker AAs long as it's cooked all the way.
Speaker ALike, that's the other thing too.
Speaker AWhen you just get, like, a mozzarella cheese stick that's, like, still solid in your crust.
Speaker ANo, no, but if it's, like, melted.
Speaker BProperly, too much room for air and pizza's already great.
Speaker BLike, pizza's already awesome.
Speaker BI don't need pizza to be made more awesome.
Speaker BYou know, that's, that's how I look at it.
Speaker AOh, my God.
Speaker AAll right, question number three.
Speaker AAfter releasing its first capsule collection in larger sizes for the holidays, Limited 2 is rolling out more clothing for adults in an effort to capture millennial nostalgia.
Speaker AChris, what store from your youth would have to come back to take advantage of your Gen X nostalgia?
Speaker BOh, God, that's.
Speaker BThat's really hard.
Speaker BLike, I can't think of any stores that I really miss that much, you.
Speaker AKnow, like structure or, like Hot Topic or anything.
Speaker ANo, no, no, no.
Speaker BNot, I mean, Tower Records maybe just because it'd be cool to see one again, but I can't think of anyone.
Speaker AThat'S a good one.
Speaker BDo you have one?
Speaker BI mean, I can't, honestly.
Speaker BI, I, I was Racking.
Speaker BI'm racking my brain.
Speaker BI can't think of anything.
Speaker AI mean, Delia, extra.
Speaker BLike, structure.
Speaker BLike, come on.
Speaker BLike.
Speaker BLike, I really need structure back in my life.
Speaker BAnd that's the first one you came up with?
Speaker AI don't know.
Speaker AI mean, I feel like that's a fun.
Speaker AIt's a fun class back.
Speaker BI need a Hot Topic.
Speaker BI race it over to a Hot Topic today.
Speaker BYeah, I mean, I wouldn't.
Speaker BI wouldn't time for that, you know?
Speaker AOh, my gosh.
Speaker AI would.
Speaker ADelia's.
Speaker AIf Delia's opened a store.
Speaker AI mean, I've been looking at.
Speaker AI've been getting served up those Instagram ads of, like, the Delia's prom dresses and, like, some of the outfits, and I'm loving every minute of it.
Speaker AIt's so ridiculous.
Speaker BOh, my God.
Speaker BAll right, all right.
Speaker BWell, last one.
Speaker BThis one's a fun one.
Speaker BIHOP gave away free pancakes yesterday for National Pancake Day.
Speaker BWhat is your favorite type of pancake?
Speaker BAnd blueberry chocolate chip, red velvet.
Speaker BDo tell.
Speaker AI am a pancake purist.
Speaker AI just want very thin.
Speaker BI knew you were gonna go that direction.
Speaker APancakes, very thin.
Speaker ALike, I want them to be thin and kind of doughy and like, not.
Speaker ANot really the thick.
Speaker ALike, I don't like the big, thick pancakes.
Speaker BVery thin German pancake kind of thing.
Speaker ANot like a crate.
Speaker ANot like a crepe.
Speaker ACrepe.
Speaker AThat's how you say it.
Speaker ANot like that thin, but, like the thinnest of what could technically still be considered a pancake.
Speaker ALike, that's what I want.
Speaker BGot it.
Speaker BOkay.
Speaker BNice.
Speaker BNice.
Speaker AWhat.
Speaker AWhat is yours now?
Speaker AI'm curious.
Speaker BWhat's mine?
Speaker BMine's chocolate chip.
Speaker BI gotta go with chocolate chip.
Speaker BI love a good.
Speaker AToo much.
Speaker AIt's too much sugar with, like, you put in with all the.
Speaker AOur maple syrup on it and stuff, too.
Speaker BNo, I can go without maple syrup, but okay.
Speaker BYeah, but I figured you were a pancake purist with good alliteration to end the show.
Speaker AYes, I am a pancake purist.
Speaker BDoes it?
Speaker BThis doesn't surprise me one bit.
Speaker BAll right.
Speaker BHappy birthday today.
Speaker BEva Mendez.
Speaker BMatt Lucas.
Speaker BAnd to the woman who will always be known to me as the first Mrs.
Speaker BGeorge Clooney.
Speaker BAh, yeah.
Speaker BFun fact, folks.
Speaker BThe wonderful and beautiful Talia Balsam.
Speaker BAnd remember, if you can only read or listen to one retail blog in the business, make it Omnitok, the only retail media outlet run by two former executives from a current top 10 US retailer.
Speaker BOur Fast Five podcast is the quickest, fastest rundown of all the week's top news and our daily newsletter tells you everything you need to know each day to stay on top of your game as a retail executive, and also regularly features special content that is exclusive to us and that Ann and I take a lot of pride in doing just for you.
Speaker BAnd for those that may not be familiar, it is called the Retail Daily Minute because I forgot to say that before.
Speaker BThanks as always for listening in.
Speaker BPlease remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube.
Speaker BYou can follow us today by simply going to YouTube.com omnitokretail so until next week, on behalf of all of us at omnitalk, be careful out there.