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[Rob Gagner] There's a story inside every smoke shop,

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with every cigar, and with every person.

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Come be a part of the cigar lifestyle of Boveda.

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This is Box Press.

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Welcome to another episode of Box Press.

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I'm your host, Rob Gagner with Boveda.

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And I'm at TPE, on our second day,

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and I'm sitting down with a very important company

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hailing from the Big Sky State, Montana.

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This is Big Sky Cigar Company.

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Now, most people think of cigars hailing from the Caribbean,

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somewhere in the south, Caribbean tropics area,

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getting rolled by somebody from the Dominican or Nicaragua.

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But most people don't understand

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that a majority of the cigars rolled in the early 1900s

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were actually coming out of the United States.

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In fact, to put it in perspective,

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New York City produced more cigars than Cuba by 10 times.

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And we're sitting down with Big Sky founders

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Jess Coleman and Brandon Marsh

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to talk about how they got their company started.

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Thank you guys for joining me.

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- Yeah, thanks for having us, Rob.

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- Yeah.

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I love your cigar line.

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The first one I had was the one with the blue mountaintop.

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- [Jess] Yeah, the Bighorn.

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- The Bighorn, great cigar.

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And today, we're actually smoking the Bitterroot which is-

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- [Jess] Yeah, so we just released this stick yesterday

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as part of our TPE presence.

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So the Bitterroot Valley and the Bitterroot River,

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it's in Western Montana.

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By foot, if you were to go through the mountains,

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it's about 40 miles or so by trail to the Idaho border.

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By road, it's probably about an hour's drive.

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So the Bitterroot River, a famous fly fishing river,

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it starts out as the east and the west fork

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and then flows down towards Missoula, Montana,

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which was really kind of the setting for the movie

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A River Runs Through It.

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I don't know if you're familiar with that.

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- [Rob] Oh, yeah.

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- Norman Maclean.

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- [Rob] Yes.

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- So a big part of our influence

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and our upbringing in Montana

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and being in the fly fishing scene, so.

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- Because you even have a cigar sampler pack

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that has hand-tied fly knots

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or flies in it. - [Jess] That's correct.

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Yeah, so that's our Montana River Box.

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And we were tossing around when we started the company

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what we could do to be unique and represent who we are

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And we threw around the golf piece,

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but that's overplayed, right?

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And didn't really connect with what we're looking to do.

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And Brandon came up with the idea of the River Box.

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So that comes with five cigars in a proper cigar box,

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and then there's Spanish cedar inlays.

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And you get 12 hand-tied flies

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that are tied in Columbia Falls, Montana,

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and then a guillotine cigar cutter.

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So we've worked with Fly Fishermen Magazine.

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We're in their Father's Day gift guide right now

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as we speak with that.

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- [Rob] Nice.

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- It's been a real success for us so far, so.

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- [Rob] It's a beautiful presentation.

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- [Jess] Thank you.

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- [Rob] How did you guys, take me back to the time

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where you're thinking, "Let's start a cigar company."

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What spawned that conversation,

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especially between the two of you?

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How did you even come to meet each other

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and decide we're gonna go into business together?

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- Yeah.

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- [Brandon] Jess and I have been friends now for I'd say 13 years,

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and we've been throwing ideas back and forth

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of what businesses to start,

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and just throwing darts at the wall, seeing what sticks.

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The first thing we got into were cattle.

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We have a herd up in Northeastern Montana.

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We run shares on my family's ranch, so that's pretty cool.

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And then one day, Jess is out fishing and he calls me up,

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he's like, "Dude, I got an idea!"

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I was like, "What?"

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And he was like,

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"Why doesn't Montana have its own cigar company?"

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And we didn't know at the time

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that there was already Cattle Baron out of Dillon.

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There's the Montana Sports Cigar out of Livingston.

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But we just wanted to do it a little bigger.

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And so Jess went through all the pink tape

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for about six months and-

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- [Jess] Yeah, so like he said,

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we developed all these ideas for years.

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We had worked together in the energy industry,

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and we both have business degrees from schools in Montana.

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- [Rob] Is that how you met each other

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is you worked together?

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- Yeah, in the energy,

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I used to work for his dad, and then he was in college.

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And then he came out and he was working on my crew.

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So it was my entire goal to get him to quit every day,

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(Rob laughs)

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so not by being mean, but by holding him accountable.

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- [Rob] Yeah! (laughs)

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- [Brandon] Yeah, whatever. (laughs)

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- [Rob] But you had known him through family and friends before-

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- [Jess] No.

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- [Rob] Before college?

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- [Jess] I only knew him through the connection

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through his dad a little bit, but not on any,

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not on like a friendship level.

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- [Rob] So since you knew his dad, you're like,

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"Let's break his son a little bit

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"and get him working hard." - [Jess] Exactly.

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And his dad was in full support of that.

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(Rob and Brandon laugh)

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And still is. (laughs)

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- [Rob] Yeah, yeah, and he still is

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- Yeah.

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- In fact, he still calls me every day to tell me,

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"Has my son left the job site yet?"

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- [Jess] So we developed this idea.

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All the ideas that we had before,

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I mean, from inventions, business ideas, so on and so forth,

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we came up with it, got all excited, called each other,

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and then you'd go on Google and get crushed

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that all this has already been invented,

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someone's already doing this.

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- [Rob] So you guys aren't doing a very good job

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of researching your ideas before you actually

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like spend all the brainstorming time.

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- [Jess] Yeah, they get excited and get crushed.

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- Yeah, right.

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- So that literally happened,

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I mean probably a hundred times, right?

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And then so the cigar thing comes up, same thing,

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called him all excited, "Hey, we should do this.

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"Why isn't there a Montana cigar?"

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And then we look it up, and again, there's two, right?

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- [Rob] A couple.

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- [Jess] But we said we can do this differently, right?

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And that's, at the same time that we discovered

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there was two is when we discovered

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the history of cigars in Montana.

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So we felt that, again, like you were saying,

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trying to establish this disconnect from the Caribbean,

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this is a story that we can stick to.

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This is something that we can build on,

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bring the legacy back to Montana,

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bring the story back. - [Rob] Yeah, 'cause it has roots,

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it has historical facts.

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I mean, I'm looking at some of these numbers

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that were in the Billings Gazette.

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In 1905, Montana had over 107 cigar factories

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within the state.

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With only over, with a little over only 240,000 people

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in the entire territory, that equals one cigar factory

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for every 2,200 people.

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- [Jess] Yeah, incredible.

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- One cigar factory for every 2,000,

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a little over 2,000 people?

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- [Jess] Yeah.

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- That's insane.

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Was it just because it was like a transient town,

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because of the railroad being built,

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and I'm sure gold mining and forging west?

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- Yeah.

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So the research that we've done and kind of our stance

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is that there was a lot of migrant labor that came in

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for, like you said, railroad and mining.

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Copper mining is massive in Montana.

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That's really what put it on the map.

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- [Rob] Sure.

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- There's several mansions throughout Butte, Montana,

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and over in Hamilton that are known

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as the Copper King Mansions, right?

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Butte, Montana is called the richest hill on Earth

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for its copper deposits.

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- [Rob] Really?

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- Yeah.

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And so our thought is, and from what we've read

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is that all this migrant labor came in

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and the build out of the railroad

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and then in support of the mines, right?

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And then as that ebbed and flowed,

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people peeled off and started businesses

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and support retail businesses and otherwise.

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And a lot of these folks had the heritage

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being migrant type labor,

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and had the heritage and the know-how and the connections

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to get the tobacco,

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and then they started rolling on a small scale

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to support the other folks in the industries around them.

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And then it really grew in support of places

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outside of Montana where we found boxes of cigars

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in Montana antique stores that we've gone around

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as part of our market research to find old labels and such.

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And a lot of them were produced in Montana

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and immediately exported to New York,

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so it was in support of the New York production, right?

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- [Rob] That huge production inside New York.

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- Yeah, and so the-

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- [Rob] There's a lot of people that wanted those cigars.

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- Absolutely.

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And then in Livingston, Montana,

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so Livingston is just outside of Yellowstone National Park

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and it's like kind of a gateway town,

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a really beautiful town.

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And so at one point, the Garnier Cigar Company was-

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- [Rob] Garnier?

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- Garnier.

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- [Rob] It's like my last name.

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Are you sure? - Yeah.

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You may have a connection, so.

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(group laughs)

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- [Rob] I got roots in the cigar business.

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No, I'm just kidding.

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- So at one point, they were producing 40,000 sticks a month

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out of Livingston, Montana.

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- [Rob] Wow.

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- And that made them the second largest employer

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in Montana at the time, so this was early 1900s.

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And so they were only second

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to Burlington Northern Railroad.

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So it's just incredible. - That's what I read.

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It's unbelievable.

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So just to put it in perspective though,

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the golden age of cigars.

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We had kind of like the golden cigar boom in the late 90s.

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This isn't a cigar, it's not a cigar boom.

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It's like the golden age.

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And just to set the perspective, that golden age means

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you would have found cigars in every store

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a man was likely to walk or a woman was likely to walk into.

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So we're talking hotels, restaurants.

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They said the only places you wouldn't have found them

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are in doctor's offices and I think the post office,

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like a federal facility or something like that.

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But it was amazing to think

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that cigars were everywhere present,

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the drug store, the hotel, the restaurant,

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the convenience store, everything.

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- [Jess] Yeah.

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- [Rob] So you could pick up a cigar anywhere.

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- Yeah.

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Yeah, one thing we found,

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again, doing research at the antique stores,

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we went, we traveled the state and hit, I don't know,

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a hundred and some antique stores

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when we were trying to figure out our branding

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because we were looking at maybe contacting a family

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that was connected to one of these brands

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and paying them a royalty,

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or buying the original artwork and bringing back

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some of the original branding from that time.

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So one thing that we found was cigar tokens,

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and there are plentiful.

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I mean, we're still finding them in antique stores.

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So you'd have a cigar token that was linked

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to a certain brick-and-mortar,

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not brick-and-mortar as we know today in the cigar business,

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but like you're saying, convenience type stores,

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hardware stores, and then this was good for one cigar.

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- So it was like almost like a gift card,

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but it was a good way

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to get somebody to come back to your store.

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- [Jess] Yeah, it's like a drink token at a bar today, yeah.

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- The other thing that I thought was interesting,

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so a directory from 1893 lists 26 factories in Montana,

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and a factory of a decent size was about 10 employees

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was a good size factory,

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and that kind of borderline between small and medium.

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And the cigar manufacturers could set up a shop for $3,

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three whole American dollars to set up your cigar factory.

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And more importantly, they could get a credit

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from the tobacco company or supplier.

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So somebody's paying you, kind of, in a way,

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as a credit three bucks to set up a shop

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so they can sell more tobacco through your chain.

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- [Jess] Yeah.

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- That's brilliant.

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- [Jess] Yeah, it is.

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Yeah, I think that would be illegal today, probably.

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(Jess and Brandon laugh) - Yeah, but,

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like, hey, if I help you build it,

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they're gonna come and buy,

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and now I can sell you more tobacco.

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- [Jess] Yeah, yeah, an excellent way

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to expand your footprint.

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- Yeah, that's marketing 101.

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- [Jess] Absolutely, yeah.

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- Supply and demand.

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More demand needs more supply.

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Love it.

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Great stories.

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And then too, back then, like cigars were 15 cents,

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and I love the little catch, two for 30 cents

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or two for 25 cents, like it was like,

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"Hey, I'll give you a 5-cent discount if you buy a couple."

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So it was like, yeah, I would,

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if I were wealthy, I'd definitely walk in and buy two.

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Why not?

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One for the road and one for now.

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- Yeah, so that Garnier Cigar Company,

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their main cigar that they produced

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was called the Montana Sport,

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and the band on it is a springer spaniel.

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And so there's a gentleman in Livingston

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that brought that company back.

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And he just did it more as a hobby.

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He doesn't have any distribution.

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He actually sells 'em on the side of the road

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on the way to Yellowstone National Park.

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But you go in and visit with him and he has a ton

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of the original marketing materials and branding and boxes.

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And so he has their cardboard Montana Sport boxes,

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but they're all listed 5 cents, 5 cents.

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- [Rob] That's awesome.

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- Yeah, it's incredible.

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- So cool.

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So now, you guys decide to start a cigar company,

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kind of like, do you even know how to do this?

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Are you kind of like floundering?

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Like, what do I need to do next?

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- [Jess] Yeah, so we agreed to do it.

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And we smoked cigars before we started the company,

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but I wouldn't say that we were,

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we certainly weren't in the business

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in any way, shape or form.

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We weren't connoisseurs, right?

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We're still continuing to learn.

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I think we all are, right?

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- [Rob] Oh, absolutely.

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- As far as the business goes and the art behind it.

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So the first move that we made,

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Brandon was working on the road

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and wasn't available to make a trip,

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but I flew to Little Havana

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and just figured that was a good place to start.

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- [Rob] Yeah, down in Miami.

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That's a great spot to go

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and figure out how do I get a cigar rolled for me.

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- Absolutely.

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So I just spent a week there

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smoking until I was sick, basically,

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(Rob laughs)

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walking around and talking to people

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and just learning, watching.

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I went to El Titan de Bronze, watched them roll.

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First time I'd ever seen a cigar rolled, right?

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First time I had seen a draw machine,

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a draw testing machine.

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- [Rob] So you decided to start a cigar company

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without ever seeing a cigar rolled?

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- That's right, yeah.

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- [Rob] How gutsy is that?

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- Yeah.

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I think we were just,

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one thing for me, just speaking for myself,

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is in the business ideas that I had coming up

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and going through business school, like I was,

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I've always wanted to produce a product

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that I could sit with someone and watch them consume

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and get their reaction,

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whether that be food, alcohol, and a cigar, right?

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- So you're smoking one of our cigars right now.

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- [Rob] Right.

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- This show, we get to spend time

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and get feedback from people.

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And now, with our growing presence, we get feedback.

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And to me, that's the dream, right?

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And I thought that this would be a good marriage of that

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in terms of we can go out and develop a cigar with someone

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or several different people, right, and make it our own,

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and have control of the artwork and how we build the brand.

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And so, yeah, it all started out in Little Havana.

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So it was a week there.

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- But wait a minute.

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Before we go on to Little Havana, why is it more rewarding

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to see and build something that people consume

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and you get to see their reaction

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versus like some people build online things

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that are pass-through income?

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Why is it more rewarding for you?

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- So I think,

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well, I know the big thing for me is,

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it's the same as if I was a craft brewer of beer

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or a craft distiller, that I can sit there,

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engage with somebody, understand what they like

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and don't like about the brand,

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that we can take feedback and make changes and get it right.

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I liken it to,

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in my mind, the worst career I could ever have

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is be a radio host, right?

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So I'm in a room- - Hey, hang on, hang on.

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- [Jess] I'm sorry.

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- We're getting real close to my territory. (laughs)

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- I know.

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But you're sitting in a room all day,

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you're sharing your heart and soul with somebody,

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but you're not seeing the interaction,

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and you're not seeing the feedback.

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- So you like to see the interaction,

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because those radio hosts probably know they impact people

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because when they go out into the public,

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people come up to them almost like celebrities and say,

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"I listen to you every day."

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They are very connected to other people's lives.

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But you like the feedback, immediate feedback from somebody.

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- Exactly, yeah.

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And just not so much for myself

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but just to build the relationship

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and learn about somebody else, be able to make changes,

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be able to let somebody know that they've had an impact

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on the direction that our company is going, right?

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So one thing that we've done recently

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is our second cigar that we released was the Bighorn.

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It was made at Tobacco Costa.

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We recently just rebuilt that cigar,

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just released the Bighorn 2.0,

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and we did that based off of feedback from our customers.

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- [Rob] Really?

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- And it was a massive expense for us,

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a massive undertaking to do it,

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but I think for us to be able to pivot

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and have the ability to make those changes

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with the size of our company I think is excellent.

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I think it helps us solidify the bond with our customers

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and make them feel part of what we're doing too.

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I guess the last point on this is just being able

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to have something that's local in terms of,

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we aren't making our cigars in Montana, right?

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We're making them in Nicaragua,

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but we go there every time we develop a cigar.

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- [Rob] Right.

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- We're involved in every step of the way.

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On the Montana side of it,

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we're supporting all of our printing, all of our,

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every bit of work that we can do, our graphic work,

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we're doing that in Montana,

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trying to bring money back to the state.

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- [Rob] Right.

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- And then we're paying, of course,

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50% cigar tax in Montana, which is just pretty rough,

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but it supports the local economy, so.

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- I'm actually surprised your state,

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with how much history they have in premium cigars

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and all this rolling and all this history that they have,

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such high tobacco tax.

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- Yeah.

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It's tough.

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I mean, we own a brick-and-mortar separate of Big Sky,

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something we did afterwards.

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It's hard to compete with online, right?

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If you have a 50% tax

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and someone can go buy the stick online

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and not have to incur the tax, it makes it tough,

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and that makes those relationships all that more important

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and the service, right?

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- [Rob] Right.

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- So-

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- Absolutely.

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So you get the idea, obviously, to start your company

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from the roots that are already laid in Montana,

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the history through it all.

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But I gotta assume, especially in the beginning,

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there have got to be some areas where you were like,

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"You know what?

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"The juice just isn't worth the squeeze.

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"I think this project was a passion project

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"and we got to put it to bed."

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What happened there? - [Brandon] I don't know

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if I've felt that as far as it's not worth the squeeze.

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I've always been passionate about this,

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and we enjoy smoking cigars with our friends

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and meeting people in the cigar community.

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I mean, that's been a great experience and rewarding but-

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- [Jess] I've secretly felt it.

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- [Rob] Yeah?

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- Yeah.

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- [Rob] It kinda felt like,

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"Hey, this is a little too much."

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- Yeah, so we, I mean, one thing we,

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I'll just tell you.

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So we launched, we did as much buildup as we could

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within our means before the launch of our first cigar,

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the Yellowstone.

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And we came up with this band design

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that I thought was amazing at the time.

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And I look back on it now and I was like,

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"This wasn't that great."

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But so we, (Rob laughs)

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we put all this stuff together and we built the website,

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went through a bunch of struggle to get that done

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and get all the legalities stuff handled.

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And we posted on Instagram, posted on Facebook,

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tried to drive as much following as we could

Speaker:

in anticipation for the release of the cigar.

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And we posted it.

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We launched the website.

Speaker:

Boom, we're live, Instagram, Facebook, let's do this,

Speaker:

and nothing, right?

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- [Rob] Crickets.

Speaker:

- Nothing.

Speaker:

And it's kind of that point where you believe so much

Speaker:

in what you're doing, and you have the passion,

Speaker:

and you think it's a great idea,

Speaker:

and it was the first moment that it hit me in the face,

Speaker:

like, maybe this isn't a great idea, right?

Speaker:

Maybe this hurdle of people not thinking

Speaker:

that Montana has any connection to the cigar world

Speaker:

cannot be overcome.

Speaker:

And that's a battle we continue to fight today

Speaker:

as we try to grow our brick-and-mortar footprint,

Speaker:

is people, well, they just don't associate Montana

Speaker:

at all with cigars,

Speaker:

which is great while we're talking about this history.

Speaker:

But there's been several times

Speaker:

where I've been just to the point where we've thrown money,

Speaker:

thrown money and tried to build this thing.

Speaker:

I've been to the point

Speaker:

where I've almost made a few phone calls to you.

Speaker:

(Rob laughs)

Speaker:

But we've just kept pushing through,

Speaker:

and it seems like that we've had the good fortune

Speaker:

at the right times-

Speaker:

- [Rob] Sure.

Speaker:

- With manufacturers and with just the general public

Speaker:

and people finding support and a connection with our story,

Speaker:

whether it be the outdoor side of what we do, right,

Speaker:

or the charitable element of what we do,

Speaker:

or just the idea of something different

Speaker:

outside of what they're used to.

Speaker:

- When did it flip a switch

Speaker:

where you stopped hearing crickets

Speaker:

and you were like, "Okay, this is,"

Speaker:

do you think you knew what happened?

Speaker:

How did people start to hear about your brand?

Speaker:

- So one of the big things for us was,

Speaker:

so we did, we went through kind of a rebranding

Speaker:

after our first launch.

Speaker:

We had that, our bands,

Speaker:

we had our boxes set up a certain way,

Speaker:

and Brandon made a connection with a new graphic designer.

Speaker:

We went, I kinda went back to the drawing board

Speaker:

based on feedback from customers and cigar shops,

Speaker:

and we went back to the design board,

Speaker:

the drawing board on our banding, right?

Speaker:

- [Rob] Sure.

Speaker:

- And so he made a connection.

Speaker:

We ended up with the top band on our cigars

Speaker:

that you see today with the mountains and-

Speaker:

- [Rob] Yeah, gorgeous.

Speaker:

- And that was kind of the first step

Speaker:

where people were like, "Whoa."

Speaker:

And we went back to some of the people

Speaker:

that were a little bit negative

Speaker:

or gave us maybe some criticism about our bands

Speaker:

and they said, "This is workable."

Speaker:

The second thing was on our first cigar,

Speaker:

we were able to get into Luxury Cigar Club.

Speaker:

- [Rob] Yeah.

Speaker:

- And that was our first step out into the national market.

Speaker:

- [Rob] That's how I discovered your brand.

Speaker:

- Yeah, and so that is,

Speaker:

those guys have been really good to us.

Speaker:

We've been in their box three times now.

Speaker:

And the one thing,

Speaker:

what they're trying to do is bring a product

Speaker:

and add value to people that may have not had certain cigars

Speaker:

or can't get them locally, right?

Speaker:

- [Rob] Right.

Speaker:

- And we certainly fit that bill.

Speaker:

And so it's been a great relationship.

Speaker:

And from our first placement in their box, it's really been,

Speaker:

it's been uphill since then, so in terms of growth.

Speaker:

- So you think the subscription service

Speaker:

really helped get your brand some really good exposure.

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- [Jess] Absolutely.

Speaker:

- That's awesome to hear, man.

Speaker:

I like hearing that

Speaker:

because you never know sometimes if it's worthwhile,

Speaker:

but exposure is the number one thing, right?

Speaker:

They gotta be able to smoke your cigar

Speaker:

in order to be attached to it.

Speaker:

- [Jess] Absolutely.

Speaker:

- So that's great.

Speaker:

What types of sacrifices have you made

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in order to keep your cigar company going?

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- [Brandon] Well, like I worked on the road in the energy industry,

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so it's like six, seven days a week.

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So it's Big Sky Cigars,

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what I can do during the day and then at night.

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And so kind of, it's put a little strain on our friendship,

Speaker:

I'd say, a little bit,

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because I haven't been able to be there

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and put, have my feet on the ground,

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but I do as much as I can.

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But I mean, we're working through it, so that's kinda cool.

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- [Rob] Yeah.

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- I think for me is then,

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so I also worked full-time in energy as well.

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And I have,

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I've had to work, balance that, having a family.

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I have two kids, three or four and seven,

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a son and a daughter.

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- [Rob] Wow, cool.

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- And I think balancing,

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doing my normal job, making sure I keep that whole,

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and then keeping my family life positive,

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and going through the growth of my children.

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Now they're in tee-ball and so on.

Speaker:

And then making sure that we get it right with Big Sky.

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And so we're in that phase

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where we can't afford to make any mistakes,

Speaker:

and like we have to make the right decision at all times.

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We've got to make sure

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that our customers are taken care of at all times.

Speaker:

We're not in a situation where our cigars

Speaker:

are just shipped from Florida to these,

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to our consumers or to these brick-and-mortar shops.

Speaker:

We're doing all the fulfillment.

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We're doing all the supply chain management.

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We're doing all the marketing.

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We're doing all of it.

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And we're doing it all out of our pocket.

Speaker:

We're not under any venture capital.

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We're not operating off of any loans.

Speaker:

It's something that him and I

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have bankrolled in its entirety.

Speaker:

And Brandon actually sold his childhood dream car

Speaker:

to buy into the business, a '69 Camaro.

Speaker:

- '69 Camaro.

Speaker:

- Yeah.

Speaker:

- How hard was it to let that go?

Speaker:

- I mean, I had it for six years and I love that car.

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I wanna buy it back if I can one day,

Speaker:

but who knows if that guy will sell it to me.

Speaker:

- Why did you guys,

Speaker:

you had to sell it because you needed the cash.

Speaker:

- Well, just to,

Speaker:

for-- - Get it off the ground.

Speaker:

- The initial capital investment,

Speaker:

for the bands and the boxes.

Speaker:

- It's smart though because you don't want to take a loan.

Speaker:

You don't want other investors

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telling you what to do, I bet, either.

Speaker:

- Yeah, we don't wanna be beholden to anyone.

Speaker:

Down the road, if we grow the brand,

Speaker:

continue to grow the brand, which I think we will,

Speaker:

something we may consider and maybe something we have to do

Speaker:

at some point to really cement our foothold nationally.

Speaker:

But at this point,

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we continue to bootstrap everything we do.

Speaker:

It's, as my dad calls it, sweat equity. (laughs)

Speaker:

- Yeah.

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What do you think is really important for you to do,

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especially for retailers and consumers

Speaker:

to let them know that you're not gonna

Speaker:

just be a flash in the pan,

Speaker:

that you're gonna be around for the long haul?

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What do you think is the most important thing

Speaker:

for you to be doing right now?

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- So for me, it's service and listening.

Speaker:

So we tell everyone that we meet

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that we're not cigar aficionados.

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We're learning every step of the way.

Speaker:

We're passionate about the products that we develop.

Speaker:

We go, (coughs) excuse me, we go to Esteli twice a year.

Speaker:

Everything we develop, we're putting our hands on,

Speaker:

and really just staying in touch with the customer

Speaker:

and understanding that we're at their mercy, right?

Speaker:

We're building products for them.

Speaker:

We're not building products for ourselves.

Speaker:

And just to continue to grow that story,

Speaker:

allow people to have a connection with what we do.

Speaker:

- How are people connecting with you right now

Speaker:

so you can get their feedback?

Speaker:

- So we have a website, www.bigskycigar.com.

Speaker:

We also have an Instagram and Facebook presence.

Speaker:

Brandon's phone number is on the website.

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He takes all the calls.

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- [Rob] Oh, Brandon.

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Sorry, brother. - Yeah. (laughs)

Speaker:

I'd say through Instagram

Speaker:

and being part of different cigar groups.

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Like I'm part of the Barrel Burners.

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- [Rob] They're letting you know

Speaker:

what they think of your brand.

Speaker:

- And it's great feedback.

Speaker:

We wanna make them happy.

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- [Rob] How do you know what is good feedback

Speaker:

and what is bad feedback?

Speaker:

- Good versus bad feedback?

Speaker:

I guess if constructive criticism,

Speaker:

if they're trying to tell us

Speaker:

like what we could do to make it better,

Speaker:

I mean, that's great feedback because we wanna have

Speaker:

the best cigar out there that we can produce.

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- [Rob] Right.

Speaker:

- So-

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- And I think it's all good feedback.

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I think if someone's giving us feedback,

Speaker:

they've taken the chance and interacted with our brand.

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- [Rob] Right.

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- So I look at it all as positive.

Speaker:

We have an opportunity in every bit of feedback.

Speaker:

Every interaction we have is an opportunity, so.

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- [Rob] So you don't think it could lead you astray,

Speaker:

like too much customer feedback might lead you

Speaker:

off your kind of true north, your path?

Speaker:

- No, I think we're certainly not reacting

Speaker:

on every certain item of feedback.

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There's no way we can.

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- [Rob] You're vetting it out.

Speaker:

- We're vetting it out.

Speaker:

We're talking to people.

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One thing is we've built great relationships

Speaker:

with the two factories that we work with.

Speaker:

We have a huge amount of respect for the knowledge

Speaker:

and the artistry that comes out of those factories.

Speaker:

And the reality of it

Speaker:

is they've been in the business, right?

Speaker:

There's guys in this room

Speaker:

that have been in the business 40, 50 years.

Speaker:

And if we're not listening to those guys

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and leveraging their knowledge,

Speaker:

we're not gonna be successful, so.

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- Smart.

Speaker:

I like it.

Speaker:

So if I'm gonna have one of your cigars

Speaker:

for the very first time,

Speaker:

which one would you hand me and why?

Speaker:

- So we, the first cigar we released was the Yellowstone.

Speaker:

We were new to cigar smoking, relatively.

Speaker:

And so it's a milder cigar.

Speaker:

We think it's really approachable.

Speaker:

You can smoke it at any time of the day.

Speaker:

A lot of people of our,

Speaker:

a lot of our customers smoke it in the morning with coffee.

Speaker:

It's a river that's important to us, important to Montana.

Speaker:

It means a lot to us, right?

Speaker:

And that was really where it all began.

Speaker:

Everything that we're doing now

Speaker:

is revolving around that cigar.

Speaker:

And that was, that cigar is what allowed us

Speaker:

to get our foothold in brick-and-mortar

Speaker:

and throughout the U.S. now.

Speaker:

We've sold that cigar in every state.

Speaker:

We've sold that cigar,

Speaker:

there's a guy in France that buys it every three weeks

Speaker:

and pays more for shipping to France

Speaker:

than he does for the cigars themselves.

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- [Rob] Wow.

Speaker:

- So it's really like, kinda like your first love, right?

Speaker:

- [Rob] Big Sky's international.

Speaker:

- Yeah, exactly.

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- [Rob] That's awesome.

Speaker:

- Yeah.

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- Now, I had, what is the blue one again?

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- [Jess] The Bighorn.

Speaker:

- The Bighorn.

Speaker:

I had that through Luxury Cigar Club.

Speaker:

- [Jess] Okay.

Speaker:

- Phenomenal stick.

Speaker:

It was super dark.

Speaker:

That's a super dark wrapper.

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- [Jess] Yeah, it is.

Speaker:

- And it was intimidating to light up because I was like,

Speaker:

I'm not sure what I'm gonna get myself into,

Speaker:

but I was on my boat, thought,

Speaker:

hey, ultimately, if it's too strong for me,

Speaker:

I can put it down.

Speaker:

- [Jess] Yeah.

Speaker:

- So well balanced.

Speaker:

Holy crap, that's not as strong,

Speaker:

for me, it wasn't as strong of a cigar.

Speaker:

What do you guys think?

Speaker:

- Yeah, I would say it's,

Speaker:

maybe mild plus is where I'd drop it.

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- [Rob] Yeah.

Speaker:

- A lot of people, so there's two things with that cigar

Speaker:

that people were intimidated with,

Speaker:

the dark wrapper, because a lot of people

Speaker:

just don't understand the flavor profiles, right?

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- [Rob] The color doesn't impact the strength.

Speaker:

- Yeah, that's right.

Speaker:

- [Rob] And strength is measured by nicotine.

Speaker:

- That's right.

Speaker:

- [Rob] A lot of people don't think that.

Speaker:

That cigar has so much rich flavor and so well balanced,

Speaker:

and like you said, a medium plus or a medium.

Speaker:

It's like just phenomenal.

Speaker:

- Yeah.

Speaker:

And then the other thing is being in a torpedo format.

Speaker:

- [Rob] Yes.

Speaker:

- One thing that we value and target

Speaker:

is to try to bring new smokers

Speaker:

and people that are new to the cigar world, right?

Speaker:

And maybe we're bringing new people into the cigar world.

Speaker:

And a torpedo format,

Speaker:

if you've not smoked and cut a lot of cigars,

Speaker:

can be daunting to understand how to cut it

Speaker:

because you can certainly cause yourself a problem

Speaker:

under cutting or over cutting that.

Speaker:

- What do you recommend?

Speaker:

I mean, I always tell people

Speaker:

a fourth of an inch off the top,

Speaker:

and then two, they need to see where that cap starts.

Speaker:

You can see it.

Speaker:

You can see the lines of leaf coming up,

Speaker:

and that's kinda your linear guideline.

Speaker:

You can't cut below that.

Speaker:

It's gonna unravel.

Speaker:

- Yeah, and it's harder like with the torpedo

Speaker:

because it doesn't have

Speaker:

as much of the defined cap line, right?

Speaker:

So yeah, I think on a torpedo, a quarter inch is a safe bet.

Speaker:

- It doesn't have like a perfect ring around,

Speaker:

but you can, I feel like you can see

Speaker:

the coming up of the wrapper a lot easier in a torpedo

Speaker:

than you can a normal parejo or rounded cap.

Speaker:

So you just tell people to take a small nip off the top.

Speaker:

- Yeah, and then just take a dry pull on it

Speaker:

and see how it works.

Speaker:

- Yeah, a cold draw

Speaker:

to see if it has enough air coming through it.

Speaker:

The other thing that I like about a torpedo cap

Speaker:

is that when you cut it shallow,

Speaker:

shallow enough that it still has a good arch,

Speaker:

the shoulder is still arching

Speaker:

or it still has that torpedo shape,

Speaker:

you're really getting a lot of that concentration of flavors

Speaker:

to come kind of into one smoking experience or one draw.

Speaker:

So I feel like it does change the flavor a little bit

Speaker:

as far as the intensity of the flavors,

Speaker:

and maybe that's just me thinking, overthinking it.

Speaker:

- Yeah, I don't know.

Speaker:

I mean, it makes sense, right,

Speaker:

because it's bringing everything in.

Speaker:

I know that on, like with the select draw cutters, right,

Speaker:

or a punch, right, same thing.

Speaker:

You're bringing a lot of the oils right into one place.

Speaker:

Some people don't like that though has been my experience.

Speaker:

- [Rob] Yeah, I don't like punch cuts

Speaker:

because I feel like I get oil buildup

Speaker:

and then it tars on me.

Speaker:

But with even a straight cut on a torpedo,

Speaker:

I don't get that because it's still open enough.

Speaker:

And I don't know, I really like it.

Speaker:

Good shape, great cigar.

Speaker:

- Thank you.

Speaker:

- [Rob] And I think the more important thing

Speaker:

that I learned from that

Speaker:

is like color does not indicate strength.

Speaker:

- That's right.

Speaker:

- [Rob] It's so important

Speaker:

for consumers to not be biased by that.

Speaker:

- Yup.

Speaker:

- [Rob] But it's hard to get over because it's natural.

Speaker:

- Yeah, so we have that brick-and-mortar

Speaker:

in Billings, Stogies.

Speaker:

And when I can, I go in there

Speaker:

and talk to people in the humidor.

Speaker:

And I love watching their reactions, right?

Speaker:

You can certainly,

Speaker:

you can tell someone that knows their way around a humidor

Speaker:

versus someone that's been in there for the first time.

Speaker:

They may even be hesitant to walk in the door

Speaker:

just because they're intimidated.

Speaker:

- [Rob] That is so true.

Speaker:

That intimidation factor is huge.

Speaker:

How do you get customers over that?

Speaker:

- I think, so for me,

Speaker:

so my mom runs that store for us.

Speaker:

Stogies, Brandon and I own that

Speaker:

in partnership outside of this company.

Speaker:

We bought it about a year and a half

Speaker:

after we started Big Sky.

Speaker:

And so we brought my mom in to manage it.

Speaker:

We have two employees.

Speaker:

And so she's super easy going.

Speaker:

I think it's about the people that you have in there, right?

Speaker:

And I think that-

Speaker:

- [Rob] Yeah, she puts them at ease.

Speaker:

- She puts them at ease, and I think,

Speaker:

and this goes for anything.

Speaker:

Like, if I was to walk into a cigar shop

Speaker:

and someone was pushing me on something,

Speaker:

or took a stance that they were,

Speaker:

that they knew everything about it

Speaker:

and wanted to talk down to me about cigars or something,

Speaker:

I think that sets a poor tone,

Speaker:

and I think that you just need to adjust the conversation

Speaker:

for who you're with and make them feel comfortable

Speaker:

and make them enjoy the experience.

Speaker:

That's what it's,

Speaker:

the cigar experience doesn't start when you light it, right?

Speaker:

Going in and like looking in that room and seeing everything

Speaker:

and having that selection and like the amount of work

Speaker:

and art that's in that room and that variety.

Speaker:

There's so many stories in that room, right?

Speaker:

Like the history, all the families, Cuba, the U.S.

Speaker:

I mean, there's so much there.

Speaker:

And that should be an experience for someone,

Speaker:

not be something that intimidates them, right?

Speaker:

- [Rob] Right, well said.

Speaker:

- And I think hat's how we get people

Speaker:

to become part of the cigar world and stay in it, right,

Speaker:

and then start following these stories.

Speaker:

And the other thing, and this is not selfish in any way,

Speaker:

in terms of just trying to get people

Speaker:

interested in Big Sky or boutiques,

Speaker:

but there are a lot of amazing

Speaker:

boutique cigars out there right now, a lot.

Speaker:

And I liken it to what has happened

Speaker:

in the craft brewing and craft distilling industries

Speaker:

where there's a lot of these big brands out there,

Speaker:

excellent stories, excellent cigars,

Speaker:

excellent heritage, right?

Speaker:

But there's something happening in the boutique space

Speaker:

that people should be paying attention to.

Speaker:

And for the folks that only smoke these legacy brands

Speaker:

and they won't move away from it,

Speaker:

there's a lot of opportunity being missed.

Speaker:

There's not, it's not just for different flavor profiles,

Speaker:

but it's about learning new stories

Speaker:

and becoming part of a story like Big Sky,

Speaker:

or like Martinez, or like Room101, these guys.

Speaker:

There's a lot of great things happening

Speaker:

and a lot of new people being brought into this space,

Speaker:

and that's exciting, right?

Speaker:

- [Rob] Yeah.

Speaker:

- And I think that if there's folks out there

Speaker:

that are just stuck on one legacy brand,

Speaker:

I think it's time to start stepping out

Speaker:

because the quality is there.

Speaker:

- [Rob] Right.

Speaker:

- The same families, the same,

Speaker:

they're being rolled with the same knowledge and history

Speaker:

and expertise that these legacy brands are being rolled,

Speaker:

and there's a lot of new and exciting things happening.

Speaker:

- Would you think too

Speaker:

the quality of the leaf that you're buying

Speaker:

is of the same caliber as the legacy brands?

Speaker:

- Absolutely, yeah.

Speaker:

- Because you're paying a premium for it.

Speaker:

- [Jess] Yeah.

Speaker:

- It's not like it's like, "Hey, I wanna roll a cigar.

Speaker:

And they're like,

Speaker:

"Well, you can play with this tobacco over here,

Speaker:

because this is in your price point."

Speaker:

You guys are exposed to all of it,

Speaker:

and you can choose whatever you want.

Speaker:

They're gonna name a price and you have to go,

Speaker:

"Okay, well, that's expensive, but yeah.

Speaker:

"We're either gonna take less margin

Speaker:

"or we're gonna charge what we need to charge for it."

Speaker:

- Yeah, yeah.

Speaker:

You don't have the volume, right?

Speaker:

And yeah, that goes for everything we do, right?

Speaker:

Printing our bands, making our boxes,

Speaker:

we just don't have the volume.

Speaker:

We're paying for it, but we're paying for it

Speaker:

because like I said earlier,

Speaker:

we have to make the right choices.

Speaker:

We have to have our quality

Speaker:

at the forefront of what we do at all times.

Speaker:

And that's why I push people to try to get involved

Speaker:

with boutique brands is because

Speaker:

there's people at this show that are doing this.

Speaker:

They're putting the money out there,

Speaker:

they're putting the effort behind these things,

Speaker:

and they're producing great cigars and great products.

Speaker:

And it's time to start taking a look at these.

Speaker:

- That's awesome.

Speaker:

That's great.

Speaker:

Good advice too on the whole humidor

Speaker:

and trying new cigars.

Speaker:

I know like for those of you guys out there

Speaker:

that have a cigar that you particularly like,

Speaker:

keep that in your humidor but take a few dollars every month

Speaker:

and go and try to pick something

Speaker:

that you've never had before.

Speaker:

You'll be surprised.

Speaker:

And I think that's what Jess is saying right now.

Speaker:

- [Jess] Absolutely.

Speaker:

- You guys, I wanna thank you so much

Speaker:

for being on Box Press, sharing your story.

Speaker:

The heritage of cigars is literally in our backyard.

Speaker:

We've been making cigars for a long time.

Speaker:

And in fact, we've outproduced Cuba 10 to one in New York.

Speaker:

So guess what.

Speaker:

Cigars are so a part of the American culture,

Speaker:

it's not even funny, and this is just a great example

Speaker:

of why cigars have an American backbone to them as well,

Speaker:

and we can enjoy 'em.

Speaker:

And I appreciate you guys bringing this whole,

Speaker:

I mean, this box is gorgeous.

Speaker:

It just sets the tone, Montana skyline, rivers, trees.

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I just feel like it just kinda gave me the chills.

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Like I can feel like I can just go do what I wanna do

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out in nature, whether it be mountain biking, or fishing,

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or just being on my boat

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and enjoy a Big Sky Cigar with friends and family.

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And I just appreciate you guys for doing that.

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- Yeah, thanks for having us and-

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- Thank you.

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- Look forward to working with you in the future.

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We've got, appreciate your products.

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We include what you guys do

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in all of our consumer deliveries.

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It's an important part, especially in Montana.

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It's super dry in Montana and so-

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- [Rob] Yeah, we wanna make sure

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everyone's got fresh cigars, man.

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- Yeah, thank you for having us.

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Appreciate it.

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- You're very welcome.

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So for those of you out there

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that wanna grab some Big Sky Cigars,

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you can go to bigskycigarcompany.com, right?

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- Yup, it's bigskycigar.com.

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- Bigskycigar.com, you can get all of your Big Sky Cigars.

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You can also find them through different avenues

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like your store in Billings, Montana, which is-

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- Stogies.

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- Stogies in Billings, Montana.

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They will ship it to you as well.

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We appreciate it.

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Thank you all for watching.

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If you need anything to keep your cigars fresh,

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or hey, if you buy a box and you need an extra storage,

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grab a Boveda Humidor Bag.

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It's the easiest way to store more cigars.

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And as always, bovedainc, follow us on social media.

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If you liked this interview, give it a like.

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And if you wanna hear more

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about companies like Big Sky, subscribe.

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We're gonna produce more content like this for you guys.

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Appreciate you.

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Have a good week.