Walmart is expanding its same day pharmacy delivery service nationwide, as we alluded to a little bit earlier in the show, according to Chainster Age.
Speaker ABecause the Fast five needs a third pharmacy headline this week as well, the discount giant is making some making same day pharmacy Delivery available in 49 states for both new prescriptions and medication refills with some exceptions.
Speaker AWalmart initially launched the service, which it says was the first for RX medications and general merchandise into one streamlined single order for delivery back in October of 2024.
Speaker AAt that time, Walmart offered same day pharmacy delivery in six states, Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin and said it expected to take the service national by the end of January 2025.
Speaker AAnd now they've done just that.
Speaker AOnce a pharmacist fills a customer's prescription, the customer is notified through their Walmart.com account that their order is ready to be delivered.
Speaker AAt this time they can select their delivery pre such as same day or one day and then new or existing insurance plans will be applied to the transaction as they would when picking up a prescription in store.
Speaker AA driver brings the order to the customer's location during their preferred time window.
Speaker AMedications are delivered in tamper evident packaging and customers can track their orders in real time.
Speaker AMembers of the Walmart plus page subscription program will receive a free pharmacy delivery as a membership, will receive, sorry, free pharmacy delivery as a membership benefit and other customers will be charged based on their delivery preference.
Speaker ABen, we saved this for the end.
Speaker AYou get the A M put you on the spot question A and M wants to know, looking across all the headlines today involving CVS and Walgreens and now this.
Speaker ADo you see this as legacy retail pharmacy chains scrambling to react to a challenge sector, whereas Walmart is slowly planting new flags and setting new customer expectations that will create distance between it and others?
Speaker AOr do you see the balance of power differently?
Speaker AWe're getting very theoretical right now.
Speaker AThis is like just put, put your best consulting hat on and answer that.
Speaker BIt's a heady question if you would, Ben.
Speaker CI mean my initial, my initial response to that was I'm not sure because both CVS and Walgreens already offered same day.
Speaker CSo when it's about putting a gap between I think is as A and M said, well, they're playing catch up.
Speaker CBut actually I think, I think the premise of the question is wrong because this isn't about Walmart vs.
Speaker CCVS and Walgreens.
Speaker CThis is Walmart adding another phenomenal benefit into Walmart plus because the killer line is that this is free, this is, it's an, it's, it's already.
Speaker CIf you go on to Walmart plus on the Walmart website in the US today, the very first thing you see listed on that page is free same day prescription.
Speaker CNo minimum order value.
Speaker CYeah, no minimum order value.
Speaker CIt's a member benefit.
Speaker CIt's same day.
Speaker CIt's the number one.
Speaker CIt's taking something that already had so much value in and layering a whole new level of value.
Speaker CAnd you know, if you think about where Walmart is in that battle, it's with Amazon and okay, Amazon are working on same day but they are in a limited number of geographies because they don't have the physical pharmacy structure yet.
Speaker CWalmart have got 4,000 stores.
Speaker CYeah.
Speaker CSo they've got this incredible advantage.
Speaker CAmazon are playing hard to catch up but they are physically limited in what they can do and there's pace that they can go at.
Speaker CTarget can't do that because it's CVS that runs their pharmacies.
Speaker CCostco are using Instacart.
Speaker CSo therefore you're adding all the fees on.
Speaker CIt's just another way that Walmart is living its value which is about serving, helping customers live better price.
Speaker CAnd I think that's, that's the thing and they've done it at a speed and scale that I think only Walmart are able to get programmers away at the moment.
Speaker CSo yeah, I think it's brilliant.
Speaker BAbsolutely brilliant, amazing.
Speaker AAnd when you talk about too Ben, the other things that you're adding to that order, can anyone beat that?
Speaker AThey can't.
Speaker AThey certainly when you talk about grocery items or other things that you're adding to this prescription delivery.
Speaker AI mean Amazon's doesn't, Amazon doesn't have the breath that Walmart does when it comes to same day grocery.
Speaker AThey have other minute order minimums like $35 grocery minimum same day or like there's so much more complexity.
Speaker AYou're getting the best value for your money and the most option value I think for this Walmart plus membership now too.
Speaker CSo you know, if you want to align a delivery with your regular RS prescription alongside a general merchandise purchase or alongside a grocery order, Walmart's the only place you can do that.
Speaker AYeah.
Speaker CBut even if you don't, even if I need that drugstore, get it now, they'll still be the fastest and cheapest to do that.
Speaker CAnd that's the winning combination.
Speaker AYeah.
Speaker AChris, I imagine you're, you're kind of, you're nodding along but I imagine that you're kind of in the same, same realm here.
Speaker ABut what do you think this does for, for Walmart and for Walmart Plus?
Speaker BYeah, I'm, I'm dialed up to 11 on this one too, you know, and I think, I think there's an important angle though that you guys didn't cover with this, this headline, which is, you know, and I go back to FMI this past week, like I was shocked, Dan, and I know you were too, about the number of people in and around the grocery industry that we're talking about, the success of Walmart plus and the impact they were seeing it have on the high income demographic shopper.
Speaker BSo I think that's what this is a play for because there's probably a lot of high income demographic shoppers that have never thought about Walmart for pharmacy needs because that required them to go into the store.
Speaker BBut those same shoppers that are now using Walmart plus to do their online orders will start to use Walmart plus for their pharmacy business too.
Speaker BSo if Walmart plus is already working to the degree that it is that's impacting grocery the way it is, you can sure as hell bet that it's going to have that same impact on CVS and Walgreens in the long run too, as they start to siphon off people from higher demographics.
Speaker BThat's the beauty of this play here, I think.
Speaker ATotally.
Speaker AAnd Chris, the other thing that we did hear a lot about at FMI and you were asking this question repeatedly when some of these grocery retailers that we were talking about, we're talking about adding in food service and other elements to the app and how difficult it was to get that all in one seamless experience.
Speaker AI think that's another thing that Walmart's going to learn here.
Speaker ANow that this is integrated into my Walmart plus app, I'm getting, I can bundle these things together.
Speaker AThis lays the groundwork for them to bundle other things in the future to continue to improve the value of a Walmart plus membership.
Speaker AThings like, you know, getting, you know, getting delivery from other categories within the Walmart store too, as you go through different times of year.
Speaker ALike maybe it's a garden center delivery, maybe it's a QSR component or maybe it's I or something else that they're doing in the space.
Speaker ALike they're starting with the most difficult area and that's being HIPAA compliant and getting all these prescriptions well fueled into that one app experience for the Walmart customer.
Speaker AAnd I think it's going to teach them a lot about how they can continue to add value for that seamless customer experience in the, the Walmart app or, or Walmart site.
Speaker BYeah, the other point I'd make too though, I, I don't think the, I don't think the being able to combine your pharmacy order with your other general merchandise orders.
Speaker BI don't know how often that is going to happen.
Speaker BI think the value actually comes to Walmart and being able to scale their deliveries, you know, with more units going out the door and them, them being able to combine routes, I think that gives them efficiency here too, which is more the factor.
Speaker BI think it is a good benefit for some.
Speaker BBut a lot of times when you're sick, you need your pharmacy order, you know.
Speaker BYou know, I don't know how often that's actually happening where you're buying a pair of clothing, as you know.
Speaker AOh, I'm not talking clothing.
Speaker AI'm talking chicken noodle soup.
Speaker AI'm talking, you know, orange juice.
Speaker ALike all these other things that you now make an extra trip to do, whether you're, you know, you're.
Speaker BIt's.
Speaker AI think it gets back to the minute clinic thing.
Speaker ALike I can do that in a Walmart store if I can go get my strep test and then I can go get all the other medications that I need in that one trip without having to make another trip when I'm sick.
Speaker ALike, I think that's the benefit.
Speaker BYeah, that that stuff will happen.
Speaker BWhen you said lawn and patio, I was like, well, you know, I don't know how much that's gonna go on.
Speaker AI'm, I'm just talking about down the road.
Speaker ALike it's not, it's not necessarily that you're gonna be combining an prescription order and patio.
Speaker AI'm just talking about the fact that the Walmart app is ready to accept.
Speaker AGives you everything you need.
Speaker AYeah, well, it gives you everything you need and it's already built to control or to allow for different types of orders to all take place in one application without having to leave.
Speaker ABut Ben, last word here.
Speaker CYeah, I mean the final thought I'd had on it, and I'd love to know what the conversation was at FMI last week around this.
Speaker CBecause one of the big trends when we think about the U.S.
Speaker Cgrocery market in the short to more medium term is the impact that GLP1 drugs will have.
Speaker CThis move by Walmart will make more of their customers and more of their best customers go to Walmart for their Rx.
Speaker BReally interesting.
Speaker CThey'll capture the data and then they'll know also what they're buying in grocery because the category changes are going to happen, which can then drive the flywheel of better merchandising and better store propositions.
Speaker CIt gets them one step ahead on what could be one of the biggest trends coming down the road in U.S.
Speaker Cgrocery.
Speaker BYeah.
Speaker BAnd what's the biggest and what's the income demographic most likely to move into GLP1?
Speaker BDrugs first.
Speaker ARight.
Speaker BHigher income people might drop by.
Speaker ABen, at the end.