{"version":"1.2.0","chapters":[{"startTime":0,"endTime":41,"title":"Introduction to Technician Engagement"},{"startTime":41,"endTime":173,"title":"Understanding Retention, Engagement, and Development"},{"startTime":173,"endTime":321,"title":"The Importance of Purpose in Business"},{"startTime":321,"endTime":643,"title":"Defending Technician Engagement"},{"startTime":643,"endTime":933,"title":"Challenges in Technician Training"},{"startTime":933,"endTime":1084,"title":"The Concept of Peak Effort"},{"startTime":1084,"endTime":1108.427,"title":"Conclusion and Final Thoughts"}]}