{"version":"1.2.0","chapters":[{"startTime":0,"endTime":22.64},{"startTime":22.64,"endTime":207.81,"title":"Increasing Business Referrals"},{"startTime":207.81,"endTime":623.39,"title":"Understanding Client Experience vs. Customer Service"},{"startTime":623.39,"endTime":1472.41,"title":"Understanding the Client Experience"},{"startTime":1472.41,"endTime":1751.78,"title":"Understanding Referrals and Client Relationships"},{"startTime":1751.78,"endTime":2403.5,"title":"Transitioning to Referral Strategies"}]}