{"version":"1.2.0","chapters":[{"startTime":0,"endTime":38,"title":"Introduction to Technician Engagement"},{"startTime":38,"endTime":83,"title":"The Technician's Perspective"},{"startTime":83,"endTime":267,"title":"Balancing Management and Technician Needs"},{"startTime":267,"endTime":532,"title":"The Importance of Reward System"},{"startTime":532,"endTime":784,"title":"Measuring and Managing Staff Turnover"},{"startTime":784,"endTime":996,"title":"The Role of Trust in the Workplace"},{"startTime":996,"endTime":1021.022,"title":"Conclusion"}]}