{"version":"1.2.0","chapters":[{"startTime":0,"endTime":89,"title":"Introduction"},{"startTime":89,"endTime":152,"title":"Why People Often Listen To Correct Rather Than Understand"},{"startTime":152,"endTime":236,"title":"The Difference Between Hearing And Listening"},{"startTime":236,"endTime":323,"title":"Reflecting What Someone Shares"},{"startTime":323,"endTime":410,"title":"Listening Without Immediately Solving The Problem"},{"startTime":410,"endTime":499,"title":"How Feeling Heard Creates Trust"},{"startTime":499,"endTime":590.16,"title":"People Change And Grow When They Feel Understood"}]}