{"version":"1.2.0","chapters":[{"startTime":0,"endTime":5.4},{"startTime":5.4,"endTime":33.285,"title":"Welcome to the Show"},{"startTime":33.285,"endTime":158.783,"title":"Introducing Joshua Routh"},{"startTime":158.783,"endTime":1680.837,"title":"Transforming Complaints into Collaboration"},{"startTime":1680.837,"endTime":2294.955,"title":"The Impact of Complaining"},{"startTime":2294.955,"endTime":2349.463,"title":"Creating a Complaint-Free Workplace"},{"startTime":2349.463,"endTime":2559.889,"title":"Strategies for Retail Managers"},{"startTime":2559.889,"endTime":2817.403,"title":"Boosting Team Morale"},{"startTime":2817.403,"endTime":2821.856,"title":"Conclusion and Next Steps"}]}