{"version":"1.2.0","chapters":[{"startTime":0,"endTime":60,"title":"Introduction"},{"startTime":60,"endTime":150,"title":"The messy side of logistics"},{"startTime":150,"endTime":329.095,"title":"Turning problems into opportunities"},{"startTime":329.095,"endTime":439.095,"title":"The value of mental toughness"},{"startTime":439.095,"endTime":619.095,"title":"Reengaging with back-burner clients"},{"startTime":619.095,"endTime":779.095,"title":"Building client trust through corrective action"},{"startTime":779.095,"endTime":859.095,"title":"Nurturing carrier relationships"},{"startTime":859.095,"endTime":903.47,"title":"The role of integrity and communication"}]}