{"version":"1.2.0","chapters":[{"startTime":0,"endTime":53,"title":"Introduction and Overview"},{"startTime":53,"endTime":122,"title":"Managing Up: The Concept"},{"startTime":122,"endTime":200,"title":"Real-Life Examples of Managing Up"},{"startTime":200,"endTime":299,"title":"Challenges and Strategies in Managing Up"},{"startTime":299,"endTime":516,"title":"Empathy and Accountability in Operations"},{"startTime":516,"endTime":628,"title":"The Importance of Accountability"},{"startTime":628,"endTime":690,"title":"Encouraging Operators to Manage Up"},{"startTime":690,"endTime":802.377,"title":"Final Thoughts and Wrap-Up"}]}