{"version":"1.2.0","chapters":[{"startTime":0,"endTime":84,"title":"Introduction"},{"startTime":84,"endTime":189,"title":"Understanding CRM Systems"},{"startTime":189,"endTime":284,"title":"Benefits of CRM for Architecture Practices"},{"startTime":284,"endTime":362,"title":"Key Features to Look for in a CRM"},{"startTime":362,"endTime":512,"title":"Choosing the Right CRM for Your Practice"},{"startTime":512,"endTime":727,"title":"Implementing a CRM System Successfully"},{"startTime":727,"endTime":810,"title":"Optimising your CRM for Long-Term Success"},{"startTime":810,"endTime":931.892,"title":"Conclusion and Next Episode Preview"}]}