{"version":"1.2.0","chapters":[{"startTime":0,"endTime":26,"title":"Welcome to the eCommerce Podcast"},{"startTime":26,"endTime":116,"title":"Introduction to the Show and Cohorts"},{"startTime":116,"endTime":155,"title":"Guest Introduction: Jeff from Sunny Florida"},{"startTime":155,"endTime":216,"title":"Discussing Quick Refund: A New Product"},{"startTime":216,"endTime":342,"title":"Challenges in eCommerce Payments and Refunds"},{"startTime":342,"endTime":908,"title":"The Evolution of Payment Systems"},{"startTime":908,"endTime":1273,"title":"Friendly Fraud: A Growing Concern"},{"startTime":1273,"endTime":1502,"title":"The Economics of Refunds and Chargebacks"},{"startTime":1502,"endTime":1612,"title":"The Customer is Always Right"},{"startTime":1612,"endTime":1727,"title":"Merchant Frustrations and Solutions"},{"startTime":1727,"endTime":1853,"title":"Visa and MasterCard Regulations"},{"startTime":1853,"endTime":2136,"title":"The Quick Refund Solution"},{"startTime":2136,"endTime":2638,"title":"Challenges in E-commerce"},{"startTime":2638,"endTime":2952.724,"title":"Final Thoughts and Contact Information"}]}