{"version":"1.2.0","chapters":[{"startTime":0,"endTime":69,"title":"Introduction to the TCRP Program"},{"startTime":69,"endTime":249,"title":"Historical Overview of Public Transportation in America"},{"startTime":249,"endTime":345,"title":"The Rise of Private Sector Competition"},{"startTime":345,"endTime":365,"title":"Focus on Customer Experience and Technology"},{"startTime":365,"endTime":386,"title":"Panel Introduction and Guest Speakers"},{"startTime":386,"endTime":531,"title":"Matt Daus on Legal Aspects of Transportation"},{"startTime":531,"endTime":627,"title":"Art Guzzetti's Insights on Public Policy"},{"startTime":627,"endTime":779,"title":"Sarah's Role as Chief Customer Officer at WMATA"},{"startTime":779,"endTime":1049,"title":"Jamaal Schoby on TCRP's Research Process"},{"startTime":1049,"endTime":1442,"title":"Legal Challenges and Emerging Technologies"},{"startTime":1442,"endTime":1630,"title":"The Role of TCRP in Guiding Transit Research"},{"startTime":1630,"endTime":1652,"title":"Technological Advances in Public Transit"},{"startTime":1652,"endTime":1682,"title":"Introduction to Tap and Go Technology"},{"startTime":1682,"endTime":1799,"title":"Metrics and Challenges of Tap and Go"},{"startTime":1799,"endTime":1935,"title":"Microtransit Research and Impact"},{"startTime":1935,"endTime":2008,"title":"Role of Contractors in Public Transit"},{"startTime":2008,"endTime":2436,"title":"Regulations and TNCs"},{"startTime":2436,"endTime":2753,"title":"Bus Network Redesigns"},{"startTime":2753,"endTime":3181,"title":"Emerging Technologies in Transit"},{"startTime":3181,"endTime":3309.113,"title":"Conclusion and Final Thoughts"}]}