{"version":"1.2.0","chapters":[{"startTime":0,"endTime":49,"title":"Introduction"},{"startTime":49,"endTime":175,"title":"Common Frustrations: 'They Should Know That'"},{"startTime":175,"endTime":319,"title":"Understanding Knowledge Gaps and Their Impact"},{"startTime":319,"endTime":491,"title":"Case Study: Software Updates Gone Wrong"},{"startTime":491,"endTime":854,"title":"Behavioural and Environmental Factors"},{"startTime":854,"endTime":1025,"title":"The Learning Triangle and Talent Management"},{"startTime":1025,"endTime":1059.16,"title":"Conclusion"}]}