{"version":"1.2.0","chapters":[{"startTime":0,"endTime":37.824},{"startTime":37.824,"endTime":127.066},{"startTime":127.066,"endTime":219.726,"title":"Our latest insurance results"},{"startTime":219.726,"endTime":274.605,"title":"How do these results compare to previous years?"},{"startTime":274.605,"endTime":370.574,"title":"Why are customers so unhappy with providers?"},{"startTime":370.574,"endTime":480.056,"title":"Claire's nightmare insurance claim"},{"startTime":480.056,"endTime":721.633,"title":"What should insurers do to help customers?"},{"startTime":721.633,"endTime":1017.813,"title":"How the Financial Ombudsman can help"},{"startTime":1017.813,"endTime":1234.295,"title":"The pitfalls of using comparison websites"},{"startTime":1234.295,"endTime":1599.143,"title":"What Claire is doing now"},{"startTime":1599.143,"endTime":1732.311,"title":"What did Policy Expert say in response?"},{"startTime":1732.311,"endTime":1874.886,"title":"How do get the right amount of cover"},{"startTime":1874.886,"endTime":2043.383,"title":"How to protect yourself while using comparison websites"},{"startTime":2043.383,"endTime":2246.736,"title":"We reveal our Best Buy policies"}]}