{"version":"1.2.0","chapters":[{"startTime":0,"endTime":61,"title":"Introduction"},{"startTime":61,"endTime":133,"title":"Is There Really a Gap?"},{"startTime":133,"endTime":310,"title":"Comebacks as the Metric"},{"startTime":310,"endTime":487,"title":"Why Dealers Don't Track"},{"startTime":487,"endTime":674,"title":"Responsibility vs Reach"},{"startTime":674,"endTime":801,"title":"Trust and Technician Engagement"},{"startTime":801,"endTime":917,"title":"Defining the Capability Gap"},{"startTime":917,"endTime":1066,"title":"Burnout and Hidden Costs"},{"startTime":1066,"endTime":1251,"title":"Simple Comeback Tracking System"},{"startTime":1251,"endTime":1340.943,"title":"Next Episode"}]}